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Release Version Upgrade

SAP Enterprise Cloud Services | Private Cloud Customer Center

INTERNAL
Are you leveraging the latest innovations of SAP S/4HANA?
Start planning for an upgrade of your SAP S/4HANA Systems today

Why How
Upgrading from your current SAP S/4HANA release to a Use the SAP S/4HANA What’s New Viewer to quickly identify any new, changed,
higher version to take advantage of the latest capabilities. deprecated, or deleted functionality between SAP S/4HANA source and target releases.
The need to upgrade an SAP S/4HANA platform can come Plan your upgrade and check dependencies using Maintenance Planner.
from your business or IT departments or both. The Maintenance Planner will check the source system for Add-Ons and Business
The identified needs will determine the scope and approach Functions. The technical upgrade will be performed by SAP ECS Technical team and can
to the upgrade. be requested via Service Request.

When/Motivation Who
Customers can follow different approach when planning the
➢ Customer/SI:
Release version upgrade:
Upgrade Planning and Coordination
Strategic: Detailed planning and Coordination of Upgrade
➢ Upgrade calendar/ regular upgrades.
➢ SAP Technical Team:
➢ Complex landscapes with dependencies and Version Upgrade/Upgrade
prerequisites for Upgrades Execute technical upgrade task
➢ Long term schedule.
➢ Customer SAP BASIS Consultant
Ad Hoc: Execute application basis related tasks
➢ Upgrade motivated due to a new release/functionality Support and execution on pre and post Upgrade
available activities as well during Upgrade.
➢ Running out of maintenance
➢ Short term engagement/Agile.

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Are you leveraging the latest innovations of SAP S/4HANA?
Start planning for an upgrade of your SAP S/4HANA Systems today

As you are already aware, one of the biggest advantages of the Private Cloud Edition contract is SAP taking care of the technical upgrade of an SAP Software.
Before requesting the technical upgrade execution via Service Request, customer needs to start Upgrade preparation by completing the activities listed below:

1. 2.
Identify the System Landscape Identify the target release version
& the dependent Systems - What's New Viewer

3. 4.
Use the Maintenance Planner tool to Identify if the OS and/or Database require an
create a maintenance plan ID (MPID) for upgrade; if an upgrade is required, open a separate
the requested upgrade of the system.​ service and this should be completed before the
upgrade starts. (this is included as standard service
5. but is considered prerequisite to the upgrade and not
Plan and prepare the Sandbox system or part of it)
refresh the required environments before
the upgrade starts. (only applicable for
customer with Sandbox)

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How to plan your upgrade
Planning for an upgrade

Project Duration Prerequisites

What prerequisites are required before
What's the required
and/or within the scope of my project?
project duration?
The project plan definition it’s customer responsibility.
Prerequisite Details :
The project duration it's defined based on customer upgrade plan that
should include all the planning, preparation, technical upgrade 1) Database & Operational System Compatibility
(performed by SAP ECS), and the post upgrade activities for all the
2) Maintenance Planner ID Generation
systems in the landscape.
3) Interconnected systems compatibility like WebDispatcher /
It’s up to the customer to define the timeline based on the most Cloud Connectors
suitable scenario. We recommend to consider the below
4) 20% of total disk space of the application server should be
inputs when defining your project plan:
available to perform the SUM extracts
➢ System scope for Upgrade 5) SI Checks -- Note Corrections to be implemented
➢ Number of tiers for Upgrade
6) Other Prechecks details need details to be checked in the
➢ Status of implementation
upgrade mailer.
➢ Testing
7) System Refresh or the creation of a sandbox system
➢ Earliest start / Latest finish date
might be needed in certain situations, and this should
➢ Target Release
be requested to operations before the upgrade starts.
➢ Downtime for productive landscape
➢ Resources available

© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 5

How to plan your upgrade
Planning for an upgrade
Technical Upgrade Upgrade Tools
timelines What is the best upgrade tool to
What is the duration of the use for transitioning my
activity? systems?

Lead time: 3 days

Duration: can be performed in 2-4 days per System (SID). • SAP Innovation and Optimization Pathfinder
• Pathfinder for SAP S/4HANA Overview
Dependency on various factors (database size, number of • How to apply for a Pathfinder report – video and guide
components, others..) • Maintenance Planner
For ABAP systems, downtime duration is 8 hours.
For Java Systems, downtime duration would be in the
range of 4 to 6 hours depending on various factors.
ABAP system updates using SUM require a 24-hour
uptime phase after the update has started and before the
downtime phase is reached.
The development will be locked during the uptime phase.
Java systems require an uptime phase of 12 hrs .

© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 6

How to request a technical upgrade?
As part of RISE Private Cloud Edition contract customer is Though the technical upgrade can be performed in 2-4 days in average
entitle to one technical upgrade of an SAP Software per system (it depend on the complexity, size and number
every 12 months as per RISE with SAP S/4HANA Cloud, of components on your landscape). A Technical Upgrade focuses on
private edition, PCE Roles & Responsibilities. minimum mandatory changes, and defers taking advantage of new
business value until later Continuous Improvement Projects

After completing upgrade planning and perform all pre-requisites analysis customer must place a service request for SAP ECS:
1. Access One Support Launchpad
2. Select the Service Request tile
3. Click + New icon
4. Search for Service Request template: Upgrade Application Software
5. Complete Service Request data: System, Maintenance Plan ID, Target version.
6. Select activity schedule ( please take into consideration lead time, uptime/ downtime informed)
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 7
Get support to plan and coordinate your Upgrade
How to acquire a CAS Package for Release Version Upgrade

Customer can choose to delegate to SAP the Upgrade planning & coordination, pre and post Upgrade tasks by acquiring an
optional CAS package.
As per Roles & Responsibilities this service can be performed by customer, but the customer may elect to have SAP
to deliver. CAS is subject to additional service fees as agreed in a customer’s contract.

Services are part of Release Version Upgrade package and scope consists in:

Service Description Value

▪ SAP provides version upgrade ▪ Full lifecycle support of Release version upgrades
management of SAP cloud
▪ Predictable system readiness and adaptability for
environment systems in scope
continued business innovation

Service Details Scope

▪ Planning and coordination of Release upgrades ▪ Relevant for SAP systems in SAP private cloud (S/4HANA
▪ Execution and support of technical upgrade tasks, and BW/4HANA systems)
including ▪ Customer objects in SPDD/SPAU require customers’
– Basis related pre/post processing tasks decision during execution.
– Corrections to standard objects and extensions
(SAP objects, not customer objects)
– Fiori Launchpad Reactivation

For more information check here or contact your Industry Account Executive (IAE).
Send us an e-mail through our central mailbox and receive a prompt reply from one of our team.

© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 8

Release Upgrade Roles and Responsibilities (high level)
Responsibilities

Customer / Customer SI SAP ECS – Technical Upgrade Team

❑ Manage and coordinate overall process* (can be delegated to SAP with optional CAS Package) ❑ Execute upgrade procedures on selected systems (i.e.,
❑ Provide aligned overall upgrade plan*(can be delegated to SAP with optional CAS Package) DEV, QAS, PRD) based on ECS service requests
❑ Check system prerequisites**(can be delegated to SAP with optional CAS Package) ❑ System copy, optional -- Separate service request
❑ Run preparation reports*(can be delegated to SAP with optional CAS Package) needed
❑ Adapt transport landscape (if required) *(can be delegated to SAP with optional CAS Package) ❑ Establishing commercial CR for temporary additional
❑ Execute SPAU/SPDD (SAP namespace) *(can be delegated to SAP with optional CAS Package) system, optional*
❑ Execute SPAU/SPDD (customer namespace) *extra costs for customer
❑ Reactivate Fiori Launchpad*(can be delegated to SAP with optional CAS Package)
❑ Support ECS during upgrade for upcoming issues related to applications *(can be delegated
to SAP with optional CAS Package)
❑ Configure one Fiori app of each app type to verify setup activities
❑ Release transports, prepare productive system (clear queues, stop job- scheduling, ..
)*(can be delegated to SAP with optional CAS Package)
❑ Create and confirm service execution via Service Service(ONE support Launchpad)

❑ Configure further Fiori apps

❑ Execute acceptance test – provide key resources
❑ Execute production smoke test
❑ Responsibility for upgrade relevant NON-SAP integration topics

*For more information about CAS package please refer to slide 8.

© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 9

SAP S/4HANA Upgrade Services
POST UPGRADE ACTIVITIES

Responsibility: Customer or can be delegated to SAP with optional CAS Package*

In this phase, all technical validations and adjustments may need to be done after the technical upgrade is completed.
• Unlock technical users and verify they have access
Customer unlocks technical users. At this point, customer only need to unlock the technical users (Basis, ABAP, Security) who will support in the post upgrade activities
(roles/authorizations adjustments, custom code remediation, etc.)

• SPDD/SPAU adjustments
Customer or if there is a CAS Basis consultant involved (CAS package), he/she starts this activity and after is completed in SAP side, Customer/Partner Basis and
ABAP can proceed with the adjustments in their side.

• Re-create missing CDS views/tables

Customer/Partner Basis should run RUTDDLSACT and RUTCNVFUNCCRE1 in order to re create any missing CDS views or tables, if needed.

• Verify all Interfaces / Batch jobs / switched back ON for all clients
Customer/Partner Basis and ABAP execute these tasks to “re-connect” the S/4Hana and Fiori systems to the hole landscape.

• Default Authorization Values and PFCG Roles (SU22, SU24)

Customer/Partner needs to validate all active/valid user profiles that need to be updated (add authorizations /remove authorizations) according to the new version of
S/4Hana and Fiori systems.

• Fiori Reactivation (Content: Fiori APPs of Setup)

Customer/Partner Basis may validate all Fiori apps they have configured. There is a risk that in higher releases Fiori apps are no longer supported or no longer
available. So, it's important to identify any delta Fiori Usage to activate the required content: Fiori APPs of Setup.

• Handover system for testing

Once all post upgrade activities are completed. Customer/Partner to proceed with the functional validations in their side.

*For more information about CAS package please refer to slide 8.

© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 10
SAP S/4HANA Upgrade Services
POST UPGRADE ACTIVITIES

TESTING – Functional validations

Be aware SAP ECS does not need to follow up in detail these activities, this section is totally Customer /Partner responsibility.

• SAP is responsible for the technical upgrade (to bring all SAP objects to the target version), and Customer/Partner is
responsible to validate all business scenarios keep working as expected once the technical upgrade is completed.

• If any issues during the functional validations, Customer/Partner functional team is responsible to do adjustments in the
configurations as needed it.

• In case of any issue (related to the application, not to the configuration), Customer/Partner needs to raise a ticket to SAP
Product Support to assist here.

© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 11

More information that can help you to plan your Upgrade

We further encourage you to use our SAP Learning Hub e-learning assets* focusing on delta capabilities as well as
innovations within specific SAP S/4HANA line of business - Finance, Procurement, Sales, Manufacturing, Supply Chain,
R&D Engineering, Service & Assets Management.

Audience: Customer BASIS consultant/ Customer's SI.

Additional resources:

SAP S/4HANA Overview & Roadmap

SAP Enterprise Support Value Maps & SAP Pathfinder
How to plan your S/4HANA upgrade

Maintenance Planner
https://support.sap.com/en/alm/solution-manager/processes-72/maintenance-planner.htmlMy learning COURSE
DEV_MCD_MP_PA_1903_WBT

Simplification Checks

https://blogs.sap.com/2018/03/26/sap-s4hana-simplification-item-check-how-to-do-it-right./
How to run the Custom Code Report
https://help.sap.com/doc/9dcbc5e47ba54a5cbb509afaa49dd5a1/202009.000/en-US/CustomCodeMigration_EndToEnd.pdf
https://launchpad.support.sap.com/#/notes/2436688
https://launchpad.support.sap.com/#/notes/2866977
https://launchpad.support.sap.com/#/notes/2865234
© 2022 SAP SE or an SAP affiliate company. All rights reserved. ǀ INTERNAL 12
How to Access SAP Learning Hub?

To Access the SAP Enterprise Support contents in the Essential plan, customers need access to SAP Learning Hub edition for SAP Enterprise
Support. Watch the video on how to sign up and refer the tutorial on how to use the Learning hub.

A one time registration using S-USER id is required to access the SAP Learning Hub. Here is the link for the SAP Enterprise Support
Academy landing page. If you have any questions please reach out to us by clicking the “Contact Us” button in the landing page.

Enter the SAP Credential and password You are now subscribed to the SAP
Please click on “Learn More and Sign Follow the 3 simple steps to sign up Learning Hub, edition of SAP Enterprise
up” button in the landing page. and click on Log On
Support. You will revive a separate mail
notification to confirm the access

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Thank you
ECS Private Cloud Customer Center
[email protected]