AMADEUS PREPARATION: Advise cancellation penalties and process refund on behalf of

reservation staff.
COMPANY DESCRIPTION
Quote General/Product managers' airfares for marketing.
Since 1970, Goway Travel Ltd. has been providing
unforgettable travel experiences for travelers from all walks of Manage Airhelp queues and Outlook Inbox
life. We are North America’s leading travel provider to the
At the time of ticketing, find more profit before releasing the
South Pacific and continue to grow our Asia, Africa, and Latin
file to ticketing.
America destinations. We offer a wide choice of travel ideas
to more than 40 countries, ranging from fully independent Assist with airline waivers
traveling to escorted tours and adventure touring for the
more adventurous trekker. We have a global presence with Answer general questions/concerns via phone/e-mail
our head office in Toronto and branches in Vancouver, Los
Angeles, and Sydney, Australia.
KNOWLEDGE, SKILLS & ABILITIES
Goway Travel Limited is a well-established travel company
specializing in tailor-made travel experiences and adventure  A strong working knowledge of Amadeus
tours. Founded in 1970 by Bruce Hodge, Goway Travel is  Strong understanding of fares, fares rules, and fare
based in Toronto, Canada, but operates globally, offering a pricing for both published and private fares
wide range of travel packages to destinations all over the  Strong knowledge of airline routings
world. Goway Travel is known for its personalized service and  World geography
attention to detail, catering to individual travelers, couples,  Working experience in dealing with airline schedule
families, and groups. They offer a variety of travel options, changes
including luxury vacations, adventure tours, cultural  Understanding of how to action queues within GDS
experiences, and specialty trips such as honeymoons and  Superior customer service skills (Internal)
safaris. Over the years, Goway Travel has built a reputation for
expertise in destination knowledge, providing travelers with
insider tips and recommendations to help them make the
Job Interview Questions:
most of their journeys. They work closely with local suppliers
and partners to ensure high-quality experiences for their Can you provide an overview of your experience working
customers. With decades of experience in the travel industry, with Amadeus?
Goway Travel has established itself as a trusted and reputable
company, helping thousands of travelers create unforgettable
memories around the world. Answer: Certainly. I have been using Amadeus extensively for
[X years] in my previous roles. I am proficient in navigating the
system to make bookings, process fares, and handle various
DEPARTMENT/ DIVISION DESCRIPTION other tasks efficiently.

Quote/Assist all air requests made from Land departments How would you ensure accuracy when verifying internal
within Goway. system bookings?

JOB RESPONSIBILITIES Answer: I would meticulously cross-reference details such as

fare calculations, routing codes, contract IDs, and payment
information to ensure all bookings are correct and valid for
Verify all internal system(s) bookings (Grabbed right PUB or ticketing.
PVT/Fares calculation/Routing Code/Contract
Could you walk us through your process for quoting and
ID/Payment/Valid for ticketing).
processing airfares?
Quote and process airfares on behalf of reservation staff

Process involuntary schedule changes on behalf of reservation

Answer: When quoting airfares, I consider factors such as
staff
destination, travel dates, and customer preferences. Once a
Quote and process changes fees for re-issues and advise how quote is accepted, I proceed to process the fare, ensuring all
res. staff should proceed. necessary steps are taken accurately and efficiently.
How do you handle involuntary schedule changes on behalf opportunities to upsell or cross-sell ancillary products or
of reservation staff? services.

Can you share an example of how you have demonstrated

superior internal customer service skills in your previous role?
Answer: In the event of schedule changes, I promptly assess
the situation, communicate with the relevant parties, and
take appropriate actions to minimize disruptions for the
Answer: Certainly. In my previous role, I consistently provided
travelers, while ensuring compliance with airline policies and
timely and personalized assistance to colleagues, addressing
procedures.
their inquiries and concerns with professionalism and
Can you provide an example of how you would advise empathy. I actively sought feedback to ensure their needs
reservation staff on processing change fees for re-issued were met and exceeded whenever possible.
tickets?
Key Points:

 Proficiency in Amadeus GDS system.

Answer: Certainly. I would assess the change fee based on the  Strong understanding of fares, fare rules, and fare
fare rules, inform the reservation staff of the applicable pricing for both published and private fares.
charges, and guide them through the process of re-issuing the  Knowledge of airline routings and world geography.
ticket to ensure accuracy and compliance.  Experience in managing airline schedule changes.
 Ability to efficiently action queues within GDS.
How do you stay updated on airline policies and procedures
 Exceptional internal customer service skills.
regarding cancellation penalties and refunds?
 Attention to detail when verifying bookings.
 Ability to provide accurate quotes and process
airfares.
Answer: I regularly monitor updates from airlines, attend
 Knowledge of change fees, cancellation penalties,
training sessions, and actively engage with industry resources
and refund processes.
to stay informed about any changes or updates to policies and
 Proactive approach to maximizing profitability and
procedures related to cancellations and refunds.
resolving issues efficiently.
How would you approach quoting airfares for
Interview questions about salary and answers
General/Product managers' marketing purposes?
Interview Questions:

What are your salary expectations for this position?

Answer: I would collaborate with the managers to understand
their marketing objectives and target audience. Based on this Answer: Based on my research and understanding of the
information, I would provide competitive airfare quotes that responsibilities and requirements of the role, I am seeking a
align with their promotional strategies and budget competitive salary commensurate with my experience and
constraints. skills. I am open to discussing salary in more detail to ensure
alignment with the company's compensation structure.
Could you describe your approach to managing Airhelp
queues and Outlook Inbox efficiently? Could you provide a range of salaries you have in mind for
this role?

Answer: While I understand that salary negotiations are part

Answer: I prioritize tasks based on urgency and importance,
of the hiring process, I would expect a salary range that
ensuring timely responses to inquiries and resolving issues
reflects the market value for someone with my qualifications
promptly. I also utilize organizational tools and strategies to
and experience. I am flexible and open to discussing specific
streamline workflow and minimize backlog.
figures based on the overall compensation package offered.
How do you typically identify opportunities to maximize
What factors do you believe should be considered when
profitability before ticketing?
determining your salary for this position?

Answer: I believe several factors should be considered,

Answer: I analyze fare structures, explore different routing including the level of responsibility, industry standards, my
options, and leverage any available discounts or promotions relevant experience and skills, the cost of living in the
to optimize profitability. Additionally, I proactively seek
location, and the overall compensation package, including Key Points:
benefits and potential for growth within the company.

How do you typically approach negotiating salary and

Be prepared to discuss your salary expectations.
benefits in a job offer?
Consider factors such as responsibilities, experience, and
Answer: When negotiating salary and benefits, I approach the
market rates when discussing salary.
conversation with professionalism and transparency. I focus
on highlighting my value to the company, backed by evidence Approach negotiations with professionalism and
of my skills and accomplishments. I also ensure that I have transparency.
done thorough research on market rates and consider the
overall package being offered. Be open to discussing the overall compensation package,
including benefits and opportunities for growth.
Are you willing to negotiate on salary, or do you have a strict
expectation in mind? Highlight your value to the company when negotiating salary
and benefits.
Answer: I am certainly open to negotiation and understand
that reaching a mutually beneficial agreement is part of the Provide examples of successful negotiation experiences if
hiring process. While I have a general expectation based on applicable.
my qualifications and the market value for similar positions, I
am willing to consider factors such as the overall
compensation package and opportunities for growth within Best answer when the interviewer asked "in 5 years where
the company. do you see yourself?”

What benefits or perks are important to you in addition to Answer: A strong response to the question "Where do you
salary? see yourself in five years?" demonstrates ambition, alignment
with the company's goals, and a commitment to personal and
Answer: While salary is important, I also value benefits such
professional growth. Here's a sample answer:
as healthcare coverage, retirement plans, professional
development opportunities, and work-life balance initiatives. I "In five years, I see myself thriving in a role where I've made
believe in considering the overall compensation package, significant contributions to the success of the company. I
including both monetary and non-monetary benefits. envision taking on increased responsibilities and leadership
opportunities, leveraging my skills and experiences to drive
innovation and positive change within the organization. I am
When responding to the question "What is your expected committed to continuous learning and development, and I see
salary?" during a job interview, it's essential to approach it myself pursuing additional training or certifications to further
tactfully and confidently. Here's a suggested response: enhance my expertise in [relevant area]. Ultimately, I hope to
be an integral part of the team, working collaboratively
"I'm primarily focused on finding the right opportunity to towards achieving the company's long-term objectives."
contribute my skills and experience to the company's success.
While salary is important, I'm more interested in This response demonstrates a clear vision for the future, a
understanding the full scope of the role, the challenges it dedication to career advancement, and a commitment to
presents, and the opportunities for growth and development contributing positively to the company's success.
within the organization. That said, based on my research and
understanding of the industry standards and the
responsibilities of the position, I'm seeking a salary in the Best answer on "why do you want this job?"
range of [insert range]. However, I'm open to discussing the
compensation package as a whole, including benefits and Answer: The best answer to "Why do you want this job?" is
other incentives, to ensure it aligns with both my expectations one that demonstrates a genuine interest in the position and
and the value I can bring to the team." aligns your skills and experiences with the company's goals
and values. Here's a sample response:
This response demonstrates flexibility, a focus on the overall
fit for the role, and a willingness to engage in a constructive "I'm excited about this opportunity because I've been
conversation about compensation. It also leaves room for following GoWay Travel Limited for some time now and have
negotiation while providing a clear indication of your salary been consistently impressed by its innovative approach to the
expectations. travel industry. I'm particularly drawn to this role because it
aligns perfectly with my skills and experiences in [relevant
field], and I see it as a natural progression in my career.
What excites me most about this position is [mention specific and airlines, facilitating seamless transactions and
aspect of the job or company culture that resonates with communication.
you], and I believe my background in [relevant experience or 9. Global Network: Amadeus offers access to a vast
skills] uniquely qualifies me to contribute to [Company network of airlines, hotels, and other travel
Name]'s continued success in this area. suppliers, providing users with a wide range of
options for travel bookings.
Additionally, I'm eager to join a team of talented professionals
10. Training and Support: Amadeus provides training
who are passionate about making a difference in [industry or
and support resources to help users maximize the
specific area]. I'm confident that my [specific skills or
functionality of the system and stay updated on new
experiences] will complement the team's strengths and help
features and updates.
drive [Company Name] toward even greater achievements.
======
Overall, I'm genuinely excited about the opportunity to bring
my expertise to [Company Name], collaborate with its how to Verify all internal system(s) bookings (Grabbed right
talented team, and contribute to its ongoing growth and PUB or PVT/Fares calculation/Routing Code/Contract
success." ID/Payment/Valid for ticketing).

This response demonstrates a genuine interest in the

company and the role, highlights your relevant skills and
Verifying all internal system bookings in Amadeus GDS
experiences, and shows how you can contribute to the
involves several steps to ensure accuracy and completeness.
company's success.
Here's a guide on how to verify each aspect:

Amadeus GDS key points

1. Verify Booking Source (Grabbed right PUB or PVT):
Key Points about Amadeus GDS (Global Distribution System):  Check the booking source to confirm whether it's a
public (PUB) or private (PVT) fare. This information is
crucial for understanding the fare rules and
1. Industry Standard: Amadeus is one of the leading restrictions associated with the booking.
global distribution systems widely used by travel  Navigate to the booking details or fare display in
agencies, airlines, and other travel service providers Amadeus and look for the fare source information.
worldwide. 2. Confirm Fares Calculation:
2. Comprehensive Booking Platform: It offers a  Review the fare calculation to ensure it accurately
comprehensive platform for booking flights, hotels, reflects the pricing for the itinerary. This includes
car rentals, cruises, and other travel-related services. base fare, taxes, surcharges, and any additional fees.
3. Flight Reservations: Amadeus allows users to search,  Use the fare display or pricing entries in Amadeus to
book, and manage flight reservations efficiently. It check the breakdown of the fare components.
provides access to a vast inventory of flights from 3. Validate Routing Code:
various airlines.  Check the routing code to verify that the itinerary
4. Fare Calculation: Users can calculate fares, compare follows the intended route specified by the traveler
prices, and access special offers and discounts or agency.
available from airlines.  Compare the routing code with the planned flight
5. Fare Rules and Restrictions: Amadeus provides segments to ensure alignment.
detailed information about fare rules, restrictions, 4. Verify Contract ID (if applicable):
and conditions, helping users understand the terms  If the booking is associated with a specific contract or
associated with different fares. agreement, verify the Contract ID to ensure
6. Seat Availability: Users can check real-time seat compliance with the terms and conditions.
availability for flights, making it easier to find suitable  Access the booking details or fare display in
options for travelers. Amadeus to locate the Contract ID, if applicable.
7. Travel Itinerary Management: Amadeus enables 5. Confirm Payment Details:
users to manage travel itineraries, including making  Review the payment details to ensure that payment
changes, adding services, and issuing tickets. has been processed successfully and that the
8. Integration with Other Systems: It can integrate with booking is confirmed.
other systems and platforms used by travel agencies  Check for any outstanding payment issues or
discrepancies that may need to be addressed.
 6. Ensure Validity for Ticketing: involve providing fare amounts for different
 Verify that the booking is valid for ticketing within fare types or classes, as well as any
the specified timeframe and complies with ticketing applicable discounts or promotions.
deadlines set by the airline or agency.
6. Provide Fare Rules and Conditions:
 Look for any expiration dates or ticketing restrictions
that may impact the validity of the booking.  Communicate the fare rules and conditions
associated with the quoted fares to the
By systematically reviewing each aspect of the booking in
reservation staff. This includes restrictions,
Amadeus GDS, you can ensure that all internal system
penalties, and ticketing deadlines.
bookings are accurate, complete, and compliant with relevant
policies and procedures. Additionally, leveraging Amadeus 7. Assist with Fare Comparison:
functionalities such as fare displays, pricing entries, and
booking details will facilitate the verification process.  Assist the reservation staff in comparing
fare options and selecting the most suitable
option for the traveler's needs and
preferences.
how to Quote and process airfares on behalf of reservation
staff Processing Airfares:

1. Select Fare Option:

Quoting and processing airfares on behalf of reservation staff  Once the reservation staff has chosen a fare
in Amadeus GDS involves several steps to ensure accuracy and option, select the corresponding fare in the
efficiency. Below is a guide on how to quote and process Amadeus system.
airfares effectively:
2. Enter Passenger Information:
Quoting Airfares:
 Enter passenger information, including
1. Access Amadeus System: names, contact details, and any special
 Log in to the Amadeus GDS system using requests or requirements.
your credentials. 3. Calculate Total Fare:
2. Retrieve Booking Information:  Calculate the total fare amount, including
 Retrieve the booking details for the desired base fare, taxes, surcharges, and any
itinerary using the appropriate commands additional fees or charges.
or entries in Amadeus. This may involve 4. Issue Ticket:
entering the passenger name record (PNR)
or itinerary details.  Issue the ticket for the selected fare option
using the appropriate ticketing commands
3. Check Fare Availability: in Amadeus. Ensure that all ticketing
 Use the appropriate commands to check requirements are met and that the ticket is
fare availability for the requested itinerary. issued correctly.
This may include specifying travel dates, 5. Confirm Ticket Issuance:
destinations, and passenger details.
 Confirm that the ticket has been
4. Display Fare Options: successfully issued and provide the
 Display the available fare options for the reservation staff with the ticket number and
itinerary, including base fares, taxes, and booking details.
surcharges. Amadeus provides various fare 6. Process Payment (if applicable):
display options to view different fare types
and classes.  If payment is required, process the payment
using the designated payment method and
5. Quote Fare Prices: ensure that payment is received and
 Select the desired fare option and quote the recorded accurately.
fare prices to the reservation staff. This may 7. Provide Confirmation to Reservation Staff:
  Provide confirmation of the ticket issuance 6. Confirm Changes with Reservation Staff:
to the reservation staff and assist with any
 Communicate with the reservation staff to
additional requests or inquiries.
confirm their preferences and decisions
By following these steps, you can effectively quote and regarding the proposed alternatives.
process airfares on behalf of reservation staff in Amadeus Address any questions or concerns they may
GDS, ensuring a seamless booking experience for travelers have about the schedule changes.
and efficient workflow for the agency.
7. Update Booking Information:

 Once the alternative flight is confirmed by

how to Process involuntary schedule changes on behalf of the reservation staff, update the booking
reservation staff information in Amadeus accordingly. This
may involve modifying the flight segments,
updating passenger details, and adjusting
other relevant information.
Processing involuntary schedule changes on behalf of
8. Reissue Ticket (if necessary):
reservation staff in Amadeus GDS involves several steps to
ensure that the changes are managed efficiently and  If the schedule change requires a reissue of
accurately. Below is a guide on how to process involuntary the ticket, use the appropriate commands in
schedule changes: Amadeus to reissue the ticket for the
updated itinerary. Ensure that all ticketing
1. Access Amadeus System:
requirements are met and that the reissued
 Log in to the Amadeus GDS system using ticket reflects the changes accurately.
your credentials.
9. Confirm Changes and Ticket Reissue:
2. Retrieve Booking Information:
 Confirm that the schedule changes have
 Retrieve the booking details for the affected been processed successfully and that the
itinerary using the appropriate commands ticket has been reissued with the updated
or entries in Amadeus. This may involve itinerary. Provide confirmation to the
entering the passenger name record (PNR) reservation staff and ensure that they have
or itinerary details. the necessary documentation for the
traveler.
3. Identify Schedule Change:
10. Assist with Additional Requests:
 Review the booking information to identify
any involuntary schedule changes, such as  Provide any additional assistance or support
flight cancellations, time changes, or routing required by the reservation staff, such as
modifications. notifying the traveler of the schedule
changes, arranging for special services or
4. Check Available Alternatives: accommodations, or addressing any other
related issues.
 Use the appropriate commands to check for
available alternative flights or options for By following these steps, you can effectively process
the affected itinerary. This may involve involuntary schedule changes on behalf of reservation staff in
searching for alternative flights based on Amadeus GDS, ensuring that the changes are managed
the traveler's preferences, airline smoothly and that travelers are informed and accommodated
availability, and schedule constraints. appropriately.
5. Propose Alternatives to Reservation Staff:

 Based on the available alternatives, propose how to Quote and process changes fees for re-issues and
suitable options to the reservation staff for advise how res. staff should proceed.
consideration. Provide details such as flight
numbers, departure/arrival times, and any
differences in fare or class. Quoting and processing change fees for reissues in Amadeus
GDS involves several steps to ensure accuracy and compliance
with airline policies. Below is a guide on how to quote and  Use the appropriate commands in Amadeus
process change fees, along with advising reservation staff on to reissue the ticket with the updated
how to proceed: itinerary and fare information. Ensure that
all ticketing requirements are met and that
Quoting Change Fees:
the reissued ticket accurately reflects the
1. Access Amadeus System: changes and associated fees.

 Log in to the Amadeus GDS system using 4. Advise Reservation Staff on Ticket Reissue:
your credentials.
 Provide guidance to the reservation staff on
2. Retrieve Booking Information: how to proceed with the ticket reissue
process. This may include instructions on
 Retrieve the booking details for the affected issuing the reissued ticket, collecting
itinerary using the appropriate commands payment for the change fees, and providing
or entries in Amadeus. This may involve the traveler with updated ticket
entering the passenger name record (PNR) information.
or itinerary details.
5. Confirm Ticket Reissue:
3. Check Fare Rules and Penalties:
 Confirm that the ticket has been
 Review the fare rules associated with the successfully reissued with the updated
booking to determine the applicable change itinerary and fare details. Provide
fees for reissues. These rules specify the confirmation to the reservation staff and
penalties or charges imposed by the airline ensure that they have the necessary
for making changes to the ticket. documentation for the traveler.
4. Calculate Change Fees: 6. Assist with Additional Requests:
 Calculate the change fees based on the fare  Provide any additional assistance or support
rules and the specific changes requested by required by the reservation staff, such as
the traveler. This may include changes to notifying the traveler of the changes,
travel dates, destinations, or other itinerary arranging for rebooking services, or
details. addressing any other related issues.
5. Quote Change Fees to Reservation Staff: By following these steps, you can effectively quote and
process change fees for reissues in Amadeus GDS, ensuring
 Communicate the calculated change fees to
that the changes are managed accurately and in compliance
the reservation staff, providing details on
with airline policies and procedures.
the amount and breakdown of the fees.
Advise them on the implications of the fees
and any additional considerations.

Processing Change Fees:

how to Advise cancellation penalties and process refund on
1. Confirm Changes with Reservation Staff: behalf of reservation staff.
 Once the change fees have been quoted Advising cancellation penalties and processing refunds on
and agreed upon with the reservation staff, behalf of reservation staff in Amadeus GDS requires attention
confirm the changes and proceed with to detail and adherence to airline policies. Below is a step-by-
processing the reissue. step guide on how to advise on cancellation penalties and
process refunds:
2. Update Booking Information:
Advising Cancellation Penalties:
 Modify the booking information in Amadeus
to reflect the requested changes, including 1. Access Amadeus System:
updating flight segments, passenger details,
and any other relevant information.  Log in to the Amadeus GDS system using
your credentials.
3. Reissue Ticket:
2. Retrieve Booking Information:
  Retrieve the booking details for the affected Monitor the status of the refund request
itinerary using the appropriate commands and follow up as needed to ensure timely
or entries in Amadeus. This may involve processing.
entering the passenger name record (PNR)
5. Confirm Refund Processing:
or itinerary details.
 Once the refund has been processed by the
3. Review Fare Rules:
airline, confirm the status of the refund with
 Review the fare rules associated with the the reservation staff. Provide confirmation
booking to determine the applicable of the refund processing and ensure that
cancellation penalties. These rules specify they have the necessary documentation for
the penalties or charges imposed by the the traveler.
airline for canceling the ticket.
6. Assist with Additional Requests:
4. Calculate Penalties:
 Provide any additional assistance or support
 Calculate the cancellation penalties based required by the reservation staff, such as
on the fare rules and the specific updating booking records, issuing refund
cancellation request made by the traveler. receipts, or addressing any other related
Consider factors such as the time of issues.
cancellation and the fare conditions.
By following these steps, you can effectively advise on
5. Advise Reservation Staff: cancellation penalties and process refunds on behalf of
reservation staff in Amadeus GDS, ensuring that cancellations
 Communicate the calculated cancellation are handled accurately and in accordance with airline policies
penalties to the reservation staff, providing and procedures.
details on the amount and conditions of the
penalties. Explain the implications of the
penalties and any other relevant
how to Quote General/Product managers' airfares for
considerations.
marketing.
Processing Refunds:

1. Confirm Cancellation with Reservation Staff:

Quoting airfares for General/Product managers' marketing
 Once the cancellation penalties have been purposes in Amadeus GDS involves providing competitive and
advised and agreed upon with the attractive pricing options for promotional activities. Below is a
reservation staff, confirm the cancellation step-by-step guide on how to quote airfares for marketing:
and proceed with processing the refund.
1. Access Amadeus System:
2. Initiate Refund Process:
 Log in to the Amadeus GDS system using
 Use the appropriate commands in Amadeus your credentials.
to initiate the refund process for the
2. Retrieve Market Data:
canceled ticket. Follow the refund
procedures specified by the airline and  Gather relevant market data, including
ensure compliance with their policies. current fare trends, competitor pricing, and
customer preferences. This information will
3. Enter Refund Details:
help in determining competitive pricing
 Enter the necessary refund details into strategies.
Amadeus, including the refund amount,
3. Understand Marketing Objectives:
payment method, and any other required
information. Ensure accuracy when entering  Communicate with the General/Product
refund data to avoid processing errors. managers to understand their marketing
objectives, target audience, and
4. Process Refund Request:
promotional strategies. This will guide your
 Submit the refund request through approach in quoting airfares that align with
Amadeus to the airline for processing. their goals.
4. Analyze Fare Options: concerns they may have regarding the
quoted airfares. Make adjustments as
 Use Amadeus to analyze available fare needed based on their feedback and finalize
options for the desired routes and travel the pricing for marketing purposes.
dates. Consider factors such as fare classes,
restrictions, and promotional discounts. By following these steps, you can effectively quote airfares for
General/Product managers' marketing initiatives in Amadeus
5. Negotiate with Airlines (if applicable): GDS, helping to drive promotional campaigns that attract
 If negotiating directly with airlines for customers and meet business objectives.
promotional fares, leverage your
relationship with airline representatives to
secure favorable pricing and terms. how to At the time of ticketing, find more profit before
releasing the file to ticketing.
6. Quote Competitive Fares:
To maximize profit before releasing the file to ticketing in
 Based on the market data and marketing Amadeus GDS, you can follow these steps:
objectives, quote competitive airfares to the
General/Product managers. Provide options 1. Review Fare Rules and Restrictions:
that offer value to customers while meeting
 Before ticketing, carefully review the fare
the desired pricing targets.
rules and restrictions associated with the
7. Highlight Value Proposition: booking. Pay close attention to conditions
such as minimum stay requirements,
 Emphasize the unique selling points of the advance purchase rules, and change fees.
quoted airfares, such as exclusive discounts,
flexible booking options, or added 2. Explore Fare Options:
amenities. Clearly communicate the
 Use Amadeus to explore different fare
benefits of choosing these fares for
options available for the itinerary. Compare
marketing purposes.
prices across various fare classes and
8. Provide Fare Comparisons: airlines to identify opportunities for
maximizing profit.
 Present fare comparisons with competitor
pricing or historical data to demonstrate the 3. Optimize Fare Combinations:
competitiveness of the quoted airfares. This
 Consider combining different fare types or
will help justify the pricing strategy and
classes to create more profitable itineraries.
build confidence in the proposed marketing
Look for opportunities to upsell premium
campaign.
seats or add-on services that can increase
9. Ensure Compliance: the overall fare value.

 Ensure that the quoted airfares comply with 4. Apply Discount Codes or Promotions:
airline regulations, fare rules, and any
 If applicable, apply discount codes or
contractual agreements. Avoid quoting fares
promotions to the booking to attract
that may violate pricing agreements or
customers while still maximizing profit.
distribution policies.
Ensure that any discounts are strategically
10. Document Quoted Fares: applied to minimize revenue loss.

 Document the quoted airfares, including 5. Leverage Ancillary Sales:

fare details, pricing breakdown, and any
 Offer ancillary products or services, such as
negotiated terms or conditions. Provide this
seat upgrades, travel insurance, or
information to the General/Product
additional baggage allowances, to increase
managers for review and approval.
revenue per booking. Highlight the value of
11. Follow-Up and Adjustments: these add-ons to encourage customers to
purchase them.
 Follow up with the General/Product
managers to address any questions or 6. Negotiate with Airlines (if applicable):
  If negotiating directly with airlines, leverage 2. Identify Eligibility Criteria:
your relationship to secure preferential
 Determine the eligibility criteria for
pricing or favorable terms that can increase
requesting waivers, such as specific
profitability. Explore opportunities for
circumstances that warrant a waiver (e.g.,
volume discounts or exclusive deals.
medical emergencies, natural disasters,
7. Consider Dynamic Pricing Strategies: government-imposed travel restrictions).

 Implement dynamic pricing strategies to 3. Review Booking Details:

adjust fares based on market demand,
 Retrieve the booking details for the affected
competitor pricing, and booking trends.
itinerary in Amadeus GDS. Review the
Monitor fare trends in Amadeus and adjust
booking to identify any issues or situations
prices accordingly to maximize revenue.
that may qualify for a waiver, such as flight
8. Upsell Premium Services: cancellations, schedule changes, or traveler
emergencies.
 Identify opportunities to upsell premium
services, such as business class upgrades, 4. Check Airline Communication Channels:
lounge access, or priority boarding, to
 Access Amadeus GDS to check for any
customers. Highlight the benefits of these
airline communications or alerts regarding
services to justify the higher price point.
waivers or exceptions to their standard
9. Minimize Distribution Costs: policies. Airlines may issue waivers in
response to unforeseen events or
 Evaluate distribution costs associated with disruptions.
different fare types and distribution
channels. Opt for distribution channels with 5. Communicate with Airline Representatives:
lower transaction fees or negotiate reduced
 Contact airline representatives or support
distribution costs with suppliers.
channels through Amadeus GDS to inquire
10. Monitor Profitability Metrics: about waiver options for the specific
booking. Provide relevant details about the
 Continuously monitor profitability metrics, situation and request guidance on applying
such as revenue per booking, yield per waivers or exceptions.
passenger, and overall profit margins. Use
this data to identify areas for improvement 6. Submit Waiver Requests:
and adjust pricing strategies accordingly.
 Use Amadeus GDS to submit waiver
By following these steps and leveraging the capabilities of requests to the airline on behalf of the
Amadeus GDS, you can effectively find more profit at the time traveler or agency. Provide all necessary
of ticketing before releasing the file to ticketing, ultimately documentation or justification for the
maximizing revenue and profitability for your business. waiver request, such as medical certificates,
proof of emergency, or supporting evidence.

7. Follow-Up on Waiver Requests:

how to Assist with airline waivers
 Monitor the status of waiver requests and
Assisting with airline waivers in Amadeus GDS involves
follow up with the airline as needed to
facilitating the process of applying waivers and managing
expedite the process. Track communication
exceptions to airline policies. Here's how you can assist with
logs and documentation related to waiver
airline waivers:
requests within Amadeus GDS for reference.
1. Understand Airline Policies:
8. Document Waiver Approvals:
 Familiarize yourself with the waiver policies
 Record any waiver approvals or exceptions
of different airlines. Each airline may have
obtained from the airline in Amadeus GDS.
its own set of rules and conditions for
Document the details of the approved
granting waivers, such as waivers for change
waivers, including waiver codes, validity
fees, cancellation penalties, or ticket validity
dates, and any conditions or restrictions.
extensions.
 9. Notify Reservation Staff and Travelers: revenue, including yield management,
dynamic pricing, and revenue management
 Inform reservation staff and travelers about techniques.
the status of waiver requests and any
approved waivers. Provide clear instructions 4. Published Fares:
on how to proceed with itinerary changes or
 Published fares are standard airfares
ticket modifications, if applicable.
available to the general public through
10. Provide Ongoing Support: various distribution channels such as airline
websites, travel agencies, and global
 Offer ongoing support and assistance to distribution systems (GDS). These fares are
reservation staff and travelers throughout typically regulated by airlines and are
the waiver process. Address any questions subject to published fare rules and
or concerns they may have and ensure that conditions.
waivers are applied correctly and in
accordance with airline policies.  Characteristics of Published Fares:

By following these steps and utilizing the capabilities of  Widely available to the public.
Amadeus GDS, you can effectively assist with airline waivers,
helping to mitigate disruptions and provide flexibility to  Subject to standard fare rules and
travelers in challenging situations. conditions.

 Displayed in airline fare tariffs and

GDS systems.
What are fares, fares rules, and fare pricing for both
published and private fares  Offered through public booking
channels.
Fares, fare rules, and fare pricing are fundamental concepts in
the airline industry, encompassing the structure, regulations,  Governed by industry regulations
and pricing strategies governing air travel. Both published and and agreements.
private fares play significant roles in the airline ticketing 5. Private Fares:
process:
 Private fares, also known as negotiated
1. Fares:
fares or consolidator fares, are special
 Fares refer to the prices set by airlines for discounted fares negotiated between
air travel services, including the cost of airlines and specific organizations, such as
transportation from one location to another. corporations, travel agencies, or tour
Fares are determined based on various operators. These fares are not publicly
factors such as demand, competition, available and are typically offered to a select
distance, time of booking, class of service, group of customers.
and route.
 Characteristics of Private Fares:
2. Fare Rules:
 Negotiated between airlines and
 Fare rules outline the terms and conditions specific organizations.
associated with a particular fare. These
 Offered at discounted rates
rules govern aspects such as ticket validity,
compared to published fares.
minimum stay requirements, maximum stay
restrictions, change fees, cancellation  Restricted to a particular customer
penalties, refundability, and other fare segment or organization.
restrictions.
 Not publicly available through
3. Fare Pricing: standard booking channels.

 Fare pricing involves the process of  Subject to unique fare rules and
determining the cost of airfares for different conditions negotiated between
itineraries and fare classes. Airlines employ parties.
various pricing strategies to optimize
Understanding fares, fare rules, and fare pricing is essential  Airport routings may be subject to air traffic
for travel professionals involved in booking and ticketing flow management initiatives aimed at
processes. It enables them to navigate the complexities of the regulating air traffic volume and spacing to
airline industry and provide accurate information and services prevent delays and ensure efficient use of
to travelers while optimizing revenue for airlines and airspace and airport capacity.
stakeholders.
6. Special Use Airspace:

 Certain airport routings may traverse special

what are airport routings use airspace, such as military training areas,
restricted zones, or prohibited areas. Pilots
and air traffic controllers must adhere to
Airport routings refer to the specific flight paths or routes that specific routing instructions and airspace
aircraft follow between airports. These routings are restrictions when operating in these areas.
predetermined and established by aviation authorities and air
7. Terrain and Obstacle Clearance:
traffic control organizations to ensure safe and efficient air
traffic management. Airport routings encompass various  Airport routings are designed to ensure
elements and considerations: adequate terrain and obstacle clearance for
aircraft during all phases of flight, including
1. Air Traffic Control (ATC) Procedures:
departure, en route, and arrival. Flight paths
 Airport routings are designed in accordance are carefully planned to avoid terrain
with air traffic control procedures to features and obstacles that could pose a
maintain separation between aircraft, hazard to aircraft.
minimize congestion, and optimize traffic
Overall, airport routings play a critical role in the safe and
flow within airspace and around airports.
efficient operation of air traffic within airspace and around
2. Airway Structure: airports. They help to guide aircraft along predetermined
paths, facilitate orderly traffic flow, and ensure compliance
 Airport routings often incorporate with air traffic control regulations and procedures.
established airways, which are predefined
corridors in the sky that aircraft follow
between navigational waypoints. Airways
how to handle airline schedule changes
facilitate organized and structured routing
for aircraft traveling between airports.

3. Standard Instrument Departures (SIDs) and Handling airline schedule changes requires effective
Standard Terminal Arrivals (STARs): communication, proactive planning, and diligent coordination
to minimize disruptions for travelers. Here's a comprehensive
 SIDs and STARs are standardized departure
guide on how to handle airline schedule changes:
and arrival procedures designed to
streamline aircraft movements in and out of 1. Monitor Schedule Changes:
airports. These procedures provide
predefined routing instructions for  Regularly monitor flight schedules for any
departing and arriving aircraft, respectively, changes announced by the airlines. Stay
helping to maintain orderly traffic flow. informed about schedule adjustments,
including flight cancellations, time changes,
4. Preferred Routes: and route modifications.

 Preferred routes are predefined flight paths 2. Assess Impact:

that are commonly used for specific city
pairs or routes. These routes are often  Evaluate the impact of schedule changes on
established to optimize fuel efficiency, affected bookings and passengers.
minimize airspace congestion, and expedite Determine the extent of disruption,
flight planning for airlines and pilots. including potential conflicts with connecting
flights, ground transportation, and
5. Air Traffic Flow Management (ATFM): accommodation arrangements.

3. Review Booking Details:

  Retrieve booking details for affected 10. Provide Assistance and Support:
itineraries using the airline's website,
 Offer assistance and support to affected
booking systems, or global distribution
passengers throughout the rebooking
systems (GDS). Review the booking
process. Address their concerns, answer
information to identify specific flight
questions, and provide guidance on
segments impacted by schedule changes.
navigating the changes effectively.
4. Notify Passengers:
11. Document Changes:
 Promptly notify affected passengers about
 Maintain accurate records of schedule
schedule changes via email, phone, or text
changes, rebookings, and communication
message. Provide clear and concise
with passengers. Document any
information about the revised itinerary,
agreements, refunds, or compensation
including new flight times, departure gates,
provided to ensure accountability and
and any other pertinent details.
compliance with airline policies.
5. Offer Alternatives:
12. Follow Up:
 Present alternative flight options to affected
 Follow up with passengers after schedule
passengers, such as rebooking on alternate
changes to ensure that their travel
flights, rerouting through different airports,
arrangements are satisfactory and to
or offering flexible travel dates. Consider
address any remaining issues or concerns.
passenger preferences, connectivity, and
Provide post-travel support as needed to
convenience when proposing alternatives.
enhance the overall customer experience.
6. Assist with Rebooking:
By following these steps, you can effectively handle airline
 Assist passengers with rebooking their schedule changes and mitigate disruptions for travelers,
flights to accommodate the schedule ensuring a smooth and seamless travel experience despite
changes. Use airline booking systems or GDS unforeseen adjustments to flight schedules.
platforms to search for available alternatives
and process rebookings in a timely manner.

7. Manage Seat Assignments:

Understanding of how to action queues within GDS
 Transfer existing seat assignments to the
new flight whenever possible. Ensure that Actioning queues within a Global Distribution System (GDS) is
passengers retain their preferred seats or a crucial task for travel agents and professionals to manage
assist them in selecting new seat bookings efficiently and ensure timely responses to booking-
assignments based on availability. related tasks. Here's an overview of how to action queues
within a GDS:
8. Handle Refunds or Compensation:
1. Access the GDS System:
 Determine if passengers are entitled to
refunds, compensation, or travel vouchers  Log in to the GDS platform using your
due to significant schedule changes or flight credentials, such as a username and
disruptions. Follow airline policies and password. Access the main menu or
regulations regarding refunds and command prompt where you can navigate
compensation eligibility. to the queues section.
9. Coordinate with Travel Partners: 2. Navigate to Queues Section:
 Collaborate with travel partners, such as  In the GDS interface, locate the section or
hotels, car rental agencies, and tour menu option that provides access to
operators, to adjust travel arrangements in queues. This may be labeled as "Queues,"
response to schedule changes. Ensure "Queue Management," or something similar
seamless coordination and minimize depending on the specific GDS system you
inconvenience for travelers. are using.
3. View Queue Categories: queues to remove completed items and
ensure that the queues remain organized
 Within the queues section, you may find and up-to-date.
different categories or types of queues
organized based on the nature of the tasks 10. Monitor Queues Regularly:
or transactions awaiting action. Common
 Continuously monitor queues throughout
queue categories include booking queues,
the day to address new items promptly and
ticketing queues, queue for schedule
prevent backlogs. Regular monitoring
changes, queue for ticketing time limits, etc.
ensures that bookings are managed
4. Prioritize Queues: efficiently and customer inquiries are
handled in a timely manner.
 Prioritize the queues based on urgency and
importance. Some queues may require By following these steps, travel agents and professionals can
immediate attention, such as ticketing time effectively action queues within a GDS, ensuring that
limits or schedule changes, while others bookings are processed promptly and accurately, and
may be less time-sensitive. customer needs are met efficiently.

5. Review Queue Items: - Amadeus Commands-

 Review the items listed in each queue to What are the amadeus commands to use in Verify all
understand the nature of the tasks or internal system(s) bookings (Grabbed right PUB or PVT/Fares
transactions awaiting action. Each queue calculation/Routing Code/Contract ID/Payment/Valid for
item typically corresponds to a specific ticketing).
booking or transaction that requires
To verify internal system bookings and gather information
attention.
such as fare calculation, routing codes, contract IDs, payment
6. Take Action on Queue Items: details, and ticket validity in Amadeus GDS, you can use
various commands depending on the specific details you're
 Process each queue item according to the looking for. Here's a list of commonly used Amadeus
required action. This may involve tasks such commands for each aspect:
as confirming bookings, issuing tickets,
updating itinerary details, handling schedule 1. Verify Booking (PNR):
changes, resolving booking discrepancies, or
 Use the "Retrieve" command to access the
responding to customer inquiries.
Passenger Name Record (PNR) associated
7. Use GDS Commands or Tools: with the booking. Example: RT XXXXXX
(replace XXXXXX with the PNR).
 Utilize GDS commands or tools to perform
actions on queue items efficiently. Most 2. Fares Calculation:
GDS systems provide dedicated commands
 Use the "Fare Display" command to view
or shortcuts for common queue-related
fare information for the booking. Example:
tasks, allowing you to process queue items
FXB or FXP.
quickly and accurately.
3. Routing Code:
8. Document Actions Taken:
 Check the itinerary details to view routing
 Document the actions taken on each queue
information for the booking. Example: RT
item for record-keeping and accountability
followed by the PNR.
purposes. This may include updating
booking notes, recording communication 4. Contract ID:
with customers or suppliers, and
documenting any changes made to the  If applicable, refer to any contract or
booking. agreement documents associated with the
booking to find the Contract ID.
9. Clear or Close Queues:
5. Payment Details:
 Once all queue items have been processed
and actioned accordingly, clear or close the
  Use the "Form of Payment" command to  If the fare quote is acceptable, proceed to
view payment information associated with issue the ticket using the "Ticket" command.
the booking. Example: FOP. Example: TKTL.

6. Valid for Ticketing: 6. Enter Passenger Information:

 Check the ticketing time limits or  Enter passenger details, including names,
restrictions to ensure the booking is valid contact information, and any other required
for ticketing. Example: TTD. information.

Remember to replace placeholders like XXXXXX with actual 7. Finalize Booking:

PNRs or relevant details. Additionally, ensure that you have
proper access rights and permissions to view sensitive  Review the booking details and confirm the
information within the Amadeus system. These commands issuance of the ticket. Example: ET.
provide a starting point for verifying internal system bookings 8. Record Locator (PNR):
in Amadeus GDS, but additional commands or functionalities
may be necessary depending on specific requirements or  Note down the Passenger Name Record
scenarios. (PNR) or record locator for future reference
and tracking.

These are the basic steps to quote and process airfares using
What are the amadeus codes to how to Quote and process Amadeus GDS. However, specific commands and
airfares on behalf of reservation staff functionalities may vary depending on the airline, fare rules,
and other factors. It's essential to familiarize yourself with
Amadeus commands and workflows, as well as any airline-
To quote and process airfares on behalf of reservation staff in specific procedures, to effectively quote and process airfares
Amadeus GDS, you can use a combination of commands and on behalf of reservation staff.
functionalities to access fare information, calculate prices, and
finalize bookings. Here's a step-by-step guide using commonly What are the Amadeus codes to use on how to Quote and
used Amadeus commands: process changes fees for re-issues and advise how res. staff
should proceed.
1. Check Flight Availability:

 Use the "Availability" command to check

flight availability for the desired itinerary. To quote and process change fees for re-issues in Amadeus
Example: AN25JULNYCLAX. GDS, you can use specific commands to calculate the fees,
advise reservation staff, and proceed with the necessary
2. Display Fare Information: actions. Here's a step-by-step guide:

 Use the "Fare Display" command to view 1. Retrieve Booking (PNR):

fare information for the selected flights.
Example: FXP.  Use the "Retrieve" command to access the
Passenger Name Record (PNR) associated
3. Select Fare Option: with the booking. Example: RT XXXXXX
(replace XXXXXX with the PNR).
 Choose the appropriate fare option based
on the desired itinerary, fare rules, and 2. Display Fare Information:
conditions. Note the fare basis code for
reference.  Use the "Fare Display" command to view
fare information for the original booking.
4. Price Quote: Example: FXP.

 Use the "Price Quote" command to 3. Check Fare Rules:

calculate the total price for the selected
itinerary and fare option. Example: WPNC.  Review the fare rules associated with the
original booking to understand the
5. Issue Ticket: conditions for making changes and any
applicable change fees. Example: FXX.

4. Calculate Change Fees:

  Use the appropriate formula or method to To advise cancellation penalties and process refunds on behalf
calculate the change fees based on the fare of reservation staff in Amadeus GDS, you can use specific
rules and the desired changes to the commands to retrieve booking details, view fare rules,
booking. Manually calculate the fees or use calculate penalties, and initiate the refund process. Here's a
built-in functionalities if available. step-by-step guide:

5. Advise Reservation Staff: 1. Retrieve Booking (PNR):

 Communicate the calculated change fees to  Use the "Retrieve" command to access the
reservation staff, providing clear instructions Passenger Name Record (PNR) associated
on how to proceed with the re-issuance of with the booking. Example: RT XXXXXX
the ticket. Explain any relevant fare rules or (replace XXXXXX with the PNR).
conditions that may impact the change
2. Display Fare Information:
process.
 Use the "Fare Display" command to view
6. Process Re-Issuance:
fare information for the original booking.
 Assist reservation staff in processing the re- Example: FXP.
issuance of the ticket with the updated
3. Check Fare Rules:
itinerary and fare information. Use the
"Ticket" command to issue the new ticket.  Use the "Fare Rules" command to display
Example: TKTL. the fare rules associated with the original
booking. Example: FXR.
7. Record Locator (PNR):
4. Review Cancellation Penalties:
 Note down the new Passenger Name
Record (PNR) or record locator for the re-  Review the fare rules to identify any
issued ticket. cancellation penalties or fees applicable to
the booking. Pay attention to the conditions
8. Document Changes:
and deadlines for canceling the reservation
 Document the changes made to the without penalty.
booking, including the calculation of change
5. Calculate Refund Amount:
fees, re-issuance of the ticket, and any
relevant notes or comments. Ensure  Calculate the refund amount based on the
accurate record-keeping for future fare rules, taking into account any
reference. applicable cancellation penalties or fees.
Manually calculate the refund amount or
9. Follow-Up:
use built-in functionalities if available.
 Follow up with reservation staff to confirm
6. Initiate Refund Process:
that the re-issuance process has been
completed successfully and address any  Use the appropriate command to initiate
additional questions or concerns they may the refund process for the booking. This
have. may involve submitting a refund request to
the airline or processing the refund through
By following these steps and using the appropriate Amadeus
the GDS platform. Example: RF.
commands, you can effectively quote and process change fees
for re-issues, providing support and guidance to reservation 7. Document Refund Details:
staff throughout the process.
 Document the refund details, including the
calculation of cancellation penalties, the
What are the Amadeus commands to how to Advise refund amount, and any relevant notes or
cancellation penalties and process refund on behalf of comments. Ensure accurate record-keeping
reservation staff. for future reference.

8. Follow-Up:
  Follow up with reservation staff to confirm 6. Update Passenger Information:
that the refund process has been initiated
 If necessary, update passenger information,
successfully and provide any additional
including names, contact details, and
assistance or information they may require.
seating preferences, for the rebooked
By following these steps and using the appropriate Amadeus flights. Use the appropriate commands to
commands, you can effectively advise cancellation penalties make changes to passenger records.
and process refunds on behalf of reservation staff, ensuring
7. Confirm Changes:
compliance with fare rules and providing support throughout
the refund process.  Review the updated booking details and
confirm the changes with reservation staff.
Ensure that all rebooked flights are correctly
Amadeus commands for how to process involuntary reflected in the Passenger Name Record
schedule changes on behalf of reservation staff (PNR) and that passengers are informed of
the new itinerary.

8. Document Changes:
To process involuntary schedule changes on behalf of
reservation staff in Amadeus GDS, you can use specific  Document the schedule changes and
commands to identify the changes, rebook flights, and update rebooking details in the booking record,
passenger information. Here's a step-by-step guide: including any notes or comments for future
reference. Ensure accurate record-keeping
1. Retrieve Booking (PNR):
to track the resolution of the involuntary
 Use the "Retrieve" command to access the schedule changes.
Passenger Name Record (PNR) associated
9. Follow-Up:
with the booking. Example: RT XXXXXX
(replace XXXXXX with the PNR).  Follow up with reservation staff to confirm
that the schedule changes have been
2. Check Flight Status:
processed successfully and address any
 Use the "Flight Status" command to check additional questions or concerns they may
the status of the affected flight segment(s) have.
in the booking. Example: FT 123.
Amadeus commands on how to quote general product
3. Identify Schedule Changes: managers airfares for marketing

 Review the flight status information to To quote airfares for general/product managers for marketing
identify any involuntary schedule changes, purposes in Amadeus GDS, you can use specific commands to
such as flight cancellations, delays, or retrieve fare information and provide pricing options. Here's a
reroutings. Note the details of the affected general guide:
segments, including new flight numbers,
1. Retrieve Fare Information:
times, and dates.
 Use the "Fare Display" command to retrieve
4. Rebook Flights:
fare information for the desired itinerary.
 Use the "Rebook" command to search for This command allows you to view available
alternative flights and rebook affected fare options based on specific criteria such
segments. Specify the new flight options as dates, routes, and fare classes. Example:
based on availability and passenger FXB.
preferences. Example: RE 2.
2. Specify Fare Search Criteria:
5. Confirm Rebooking:
 Provide the necessary details for the fare
 Confirm the rebooking of affected segments search, including the departure city,
and update the booking with the new flight destination city, travel dates, and any other
information. Review the updated itinerary relevant information requested by the
to ensure accuracy and completeness. product manager.

3. Select Fare Option:

  Review the fare display results and select  Use the "Retrieve" command to access the
the fare option(s) that best meet the Passenger Name Record (PNR) associated
requirements and budget for the marketing with the booking that is ready for ticketing.
campaign. Example: RT XXXXXX (replace XXXXXX with
the PNR).
4. Quote Fare Price:
2. Check Fare Options:
 Use the appropriate command to quote the
fare price for the selected option(s). This  Use the "Fare Display" command to review
command will display the total fare amount, available fare options for the itinerary. This
including any taxes and fees. Example: FXP. command will display different fare options
based on the specified criteria, allowing you
5. Provide Pricing Options:
to compare prices and identify
 Present the quoted fare price(s) to the opportunities to maximize profit. Example:
general/product managers for their review FXB.
and consideration. You can communicate 3. Review Fare Rules:
the pricing options via email, printed
documents, or any other preferred method  Use the "Fare Rules" command to view the
of communication. fare rules associated with each fare option.
Reviewing fare rules helps you understand
6. Explain Fare Conditions:
the conditions, restrictions, and penalties
 Provide information about the fare associated with each fare, allowing you to
conditions, including any restrictions, make informed decisions to maximize profit.
penalties, or terms associated with the Example: FXR.
quoted fare(s). Ensure that the 4. Analyze Fare Differences:
general/product managers are aware of any
applicable rules or requirements.  Compare the prices and fare rules of
different fare options to identify
7. Assist with Booking Process:
opportunities to increase profit. Look for
 If the general/product managers decide to fare options with higher prices, favorable
proceed with booking the airfares for rules, or additional services that can be
marketing purposes, assist them in upsold to passengers.
completing the booking process. Use the 5. Consider Ancillary Services:
appropriate commands to create the
booking and issue tickets as needed.  Explore ancillary services such as seat
selection, baggage allowance, priority
8. Document Quote Details:
boarding, or in-flight amenities that can be
 Document the fare quote details, including added to the booking to increase revenue.
the quoted fare price(s), itinerary Use the appropriate commands to check
information, and any relevant notes or availability and pricing for ancillary services.
comments. Ensure accurate record-keeping Example: AAS.
for future reference. 6. Negotiate with Airlines:

 If applicable, use negotiation techniques to

Amadeus commands for how to at the time of ticketing, find secure better fare deals or discounts from
more profit before releasing the file to ticketing airlines. Contact airline representatives or
use negotiation channels within Amadeus
To maximize profit at the time of ticketing in Amadeus GDS, GDS to discuss pricing options and maximize
you can utilize specific commands to review fare options, profit.
compare prices, and optimize revenue. Here's a guide on how
to find more profit before releasing the file to ticketing: 7. Optimize Pricing Strategy:

1. Retrieve Booking (PNR):  Consider dynamic pricing strategies based

on demand, market trends, and competitor
pricing to optimize revenue. Adjust fare
 prices or offer promotional discounts any supporting documentation. Example:
strategically to attract more bookings while WR.
maximizing profit margins.
4. Follow-Up with Airline:
8. Finalize Ticketing:
 Communicate with the airline regarding the
 Once you've identified opportunities to waiver request, either through the GDS
maximize profit and optimized the fare platform or external communication
options and pricing strategy, proceed to channels. Follow up as needed to ensure
finalize ticketing using the appropriate timely processing and approval of the
commands. Ensure accuracy and waiver.
completeness in the ticketing process to
5. Apply Approved Waiver:
avoid errors or discrepancies. Example:
TKTL.  Once the waiver authorization is obtained
9. Document Profit Analysis: from the airline, use the appropriate
command to apply the waiver to the
 Document your profit analysis, including the booking. This may involve waiving fees,
fare options considered, pricing strategy penalties, or restrictions associated with the
employed, and any additional revenue booking. Example: WA.
generated through ancillary services or
6. Update Booking Details:
negotiations. Keep detailed records for
future reference and analysis.  Update the booking record with the applied
waiver information, including any notes or
comments related to the waiver approval
and application.

Amadeus commands on how to assist with airline waivers 7. Document Waiver Process:

To assist with airline waivers in Amadeus GDS, you can use  Document the waiver process, including the
specific commands to access waiver information, apply waiver request, communication with the
waivers to bookings, and communicate with airlines regarding airline, and application of the approved
waiver requests. Here's a guide on how to assist with airline waiver. Keep detailed records for future
waivers: reference and auditing purposes.

1. Retrieve Booking (PNR): 8. Confirm Waiver Application:

 Use the "Retrieve" command to access the  Review the booking to ensure that the
Passenger Name Record (PNR) associated waiver has been applied correctly and that
with the booking that requires a waiver. any applicable fees or penalties have been
Example: RT XXXXXX (replace XXXXXX with waived as authorized by the airline.
the PNR).
9. Inform Passengers:
2. Check Waiver Eligibility:
 Communicate with passengers to inform
 Use the appropriate command to check if them of the waiver approval and any
the booking is eligible for an airline waiver. changes to their booking resulting from the
This may involve reviewing waiver policies waiver application. Provide necessary
and conditions provided by the airline. updates and assistance to ensure passenger
Example: RW. satisfaction.

3. Request Waiver Authorization:

 If the booking meets the criteria for a

waiver, use the "Waiver Request" command
to submit a request for waiver authorization
to the airline. Provide necessary details such
as the reason for the waiver request and