HRM624 - HRM624 - Conflict Management (Quiz No.
01)
If there is greater level of diversity in an organization then what will be its effect on the conflict
situation?
1. None of the above 2. Generally there are lesser conflicts 3. Generally there are more conflicts
4. Generally it has no effect on conflicts
The faulty perceptions that arise during conflicts are usually thought as:
1. Obvious 2. Obscure 3. Uncertain 4. Ambiguous
Which of the following emotion led to more integrative and compromised strategies by the
partner?
1. Pride 2. Guilt 3. Anger 4. Disappointment
Which of the following is the most significant statement about ‘negotiation’?
1. Understanding all conditions and circumstances and controlling emotions (own and other’s)
is necessary for negotiation 2. Understanding the emotions of other party and acting upon
their conditions make sure negotiation to work out 3. Avoiding anger can only ensure the
success of negotiation 4. Avoiding negative emotions are enough for the success of
negotiation
Which one of the following is explained by the bio ecological system theory?
1. Different relationships effecting personality development 2. Different states of ego effecting
personality development 3. Different layers of environment which affect personality
development 4. none of these
Which of the following has always a positive effect on negotiation?
1. Creative thinking 2. Inflexible attitude 3. Rigidity of thoughts 4. Intense emotions
Which of the following statement best describes the concept of “conflict”?
1. Very complex & multifaceted phenomenon 2. Complex but not difficult to understand 3.
Always positive & productive 4. Always negative & unconstructive
Which of the following feature, when added to the alternate dispute resolution (ADR),
processes it dilutes/weakens their effectiveness?
1. Amicable 2. Adversarial 3. Sympathetic 4. Hospitable
You are planning to enter into a business partnership. What strategy is best for this type of
negotiation?
1. A substantive negotiation 2. A distributive negotiation 3. A compromise negotiation
4. An interest-based negotiation
The MOST important & initial concern to resolve an interpersonal conflict is:
1. Involvement of a neutral party 2. Understand other party’s emotions 3. To control negative
emotions 4. The will to resolve conflict.
Quiz 2
In a conflict diagram the purpose of one tailed arrows is to indicate __________ between
participants.
1. Communication 2. Relationships 3. Participation 4. Conflicts
The first step towards conflict diagnosis is the.....
1. Description of conflict 2. Focusing on disputants 3. Analyzing disputants' behavior 4. All
off given option
In what type of conflict the disputants duplicate efforts to gather information?
1. Competitive 2. Destructive 3. Constructive 4. Cooperative
The consideration that motivates people in a conflict, the reasons underlying the positions that
people take in conflict is known as:
1. None of the above 2. Interests 3. Position 4. Interest analysis
For which one of the following types of conflict situations, a sociogram can be more helpful to
understand the conflict?
1. None of the above 2. Routine but easy to handle conflicts 3. Complex conflicts with multiple
parameters 4. Simple conflicts
The diagram which is designed to show the relationships among the various aspects of the
participants’ interest is known as a/an:
1. Interest tree 2. Family tree 3. diagrammatic 4. Family tree
