Telkom Product Specific Terms and Conditions: FlexOn & Infinite

Mobile Post-paid and TopUp Plans

Terms and conditions as amended on 1 November 2023

1. Telkom Mobile Standard Terms and Conditions apply (full details can be found on
https://group.telkom.co.za/about_us/regulatory/terms-and-conditions.shtml. These new Post-
paid and TopUp mobile plans subscribed to under a company or business from Telkom will also
be subject to these product-specific terms and conditions.
These mobile Post-paid and TopUp plans can only be accessed by individual natural persons, for
Personal use in a Smartphone.
Any other use in a data device or data hotspot device (including but not limited to usage in
MiFi’s, routers, modems, dongles, LAN connected routers to PC’s, tablets, PBX connections or
machine-to-machine applications are prohibited, and unlimited data access will be restricted.
2. Smartphone means a mobile phone that is a handheld device and includes advanced
functionality beyond making phone calls to also send e-mails, open a web-browser, different
applications, connect to the web, stream video’s etc.
3. RICA shall apply when ordering mobile services.
4. A Once-off SIM and connection fee will apply for all month-to-month contracts as well as a
mobile deal taken over a contract period (E.g., 24-months or 36 months).
5. Mobile Post-paid and TopUp product offerings will be available as a new contract with either a
device only and/ or on a SIM-only plan (no device included) on a month-to-month plan.
6. Once the mobile contract period has matured (E.g., 24-months or 36 months), the service shall
continue to run on a month-to-month basis until such time that the customer decides to renew,
migrate, convert, or terminate the service.
7. At the time of maturity of the contract (or applicable promotional period) any additional
promotional data, minutes, discounts added to the contract will expire and the customer will be
charged the SIM Only standard plan rates on a month-to-month tariff.
8. The existing Telkom mobile conversion, migration and termination business rules apply full
details can be found at:
https://group.telkom.co.za/about_us/regulatory/terms-and-conditions.shtml
9. The mobile Post-paid and TopUp plans offer can be used for personal or business or both and
supports mobile number port-in.
10. Functionality such as Port-In shall be available to a customer taking up either of the Post-paid or
TopUp plans.
11. All International Roaming and International calling rates, as currently in use, shall remain in
place for the Post-paid and TopUp plans.
12. International calls are excluded from the inclusive bundled minutes and shall be charged at
applicable international call rates.
13. International SMS is excluded and shall be charged at applicable rates.
Telkom Product Specific Terms and Conditions: FlexOn & Infinite Mobile Post-paid and TopUp plans
14. All available Value-Added Services such as (FreeMe Bundle, Promo Voice Bundle, Social Bundle,
Data Bundle, Voice Bundle, SMS Bundle, etc.) shall remain in place for customers to purchase
using Telkom self-service channels.
15. Functionalities such as Call Forward, Call Waiting, Call Barring, Airtime Transfer, etc remains in
place for the mobile Post-paid and TopUp plans.
16. After expiry of the contract, a 30-day notice period for termination will apply for both parties,
i.e., customer and Telkom.
17. Inclusive resources are not pro-rated, full allocation even if activated during the month.
18. Infinite Max Plus Subscribers are eligible for Telkom rewards. Telkom Rewards terms and
conditions will therefore apply, and can be found at:
https://group.telkom.co.za/about_us/regulatory/terms-and-conditions.shtml

Telkom Infinite unlimited data allocation

19. Data allocated in Telkom Infinite plans is unlimited and is governed by a set fixed allocation of
All-network Anytime data (Premium data) at best network speed possible. The current set
allocation is either 15GB, 30 GB or 60GB – Infinite plan specific dependant.
20. For Infinite and Infinite Max: The network speed shall be reduced up to 1.5Mbps if a
subscriber depletes the set fixed allocation of All-network Anytime data (Premium data) and
reaches this premium data usage soft cap before the end of the month, data access will
however not be blocked but will continue at the reduced speed. The data speed shall be reset
to normal speed at the beginning of each calendar month.
21. For Infinite Max Plus: The network speed shall be reduced up to 5Mbps if a subscriber depletes
the set fixed allocation of All-network Anytime data (Premium data) and reaches this premium
data usage soft cap before the end of the month, data access will however not be blocked but
will continue at the reduced speed. The data speed shall be reset to normal speed at the
beginning of each calendar month.
22. Customers can purchase a data bundle to reset the speed for the duration of the data bundle
purchased.
23. These mobile Post-paid and TopUp plans shall only be accessed by Individual natural persons
for personal use in a Smartphone (mobile phone).
24. Any other use in a data device is prohibited, including but not limited to usage in MiFi’s,
routers, modems, dongles, LAN connected routers to PC’s, tablets, PBX connections or machine-
to-machine applications.
25. Telkom reserves the right to further reduce the unlimited data speed, up to 512kbps, should
data usage exceed average individual smartphone usage.
26. Telkom reserves the right to take the necessary action to prevent improper, excessive, or
abusive use of these unlimited packages. Such action includes but is not limited to limiting the
usage rate on excessive data usage and certain data events; precluding certain data protocols;
and suspension of a customer’s package, where usage is deemed to be contravening the
product Terms & Conditions.
27. Telkom reserves the right to restrict the usage of unlimited data if the unlimited SIM is not
being used in a Smartphone, but the customer is using it in a data device as per clause 23
above.
Telkom Product Specific Terms and Conditions: FlexOn & Infinite Mobile Post-paid and TopUp plans
28. Telkom reserves the right to apply further speed restrictions on the unlimited data allocation if
a customer’s behaviour, causing network congestion, which includes but not limited to: running
excessive concurrent internet sessions or accessing excessive bandwidth intensive protocols
such as Peer to Peer, Application to Application, Application to Server, news servers’ protocols
(NNTP) and is determined to be affecting the user experience of other customers on Telkom’s
mobile network.
29. Such restrictions include but are not limited to reducing a customer’s throughput speeds to an
appropriate proportion of the actual port speed and/or shaping a customer’s bandwidth to limit
the use of bandwidth intensive protocols and applications.
30. Once usage is indicated as being unacceptably high, Telkom reserves the right to restrict the
unlimited data usage or suspend the relevant customer’s unlimited usage within 24 (twenty-
four) hours of usage having reached such levels.
31. In the event of such behaviours being detected by Telkom, Telkom reserves the right to
terminate the account of an Infinite customer whose usage is continuously affecting Telkom’s
network performance, following written notice of its intention to do so.
32. Carry over of the unlimited All-Network Data shall not be permitted on Infinite Post-paid and
TopUp plans.
33. Data Transfer of unlimited All-network Data shall not be allowed on Infinite Post-paid and
TopUp plans.
34. Multi-SIM functionality will not be available on FlexOn and Infinite Mobile Post-paid and TopUp
plans.
35. Tethering or Hotspot usage will be managed to allow only a maximum capped amount of data
sharing. Hotspot usage will only be allowed on the allocated All-network Anytime data
(Premium data).
36. Unlimited data speeds will be rate limited by the network up to 1.5 Mbps (Infinite & Infinite
Max) and 5 Mbps (Infinite Max plus) once the Premium data has been depleted. Tethering or
Hotspot usage on the unlimited data portion once the speed has been reduced will not be
allowed.
37. All data traffic on unlimited plans that directs toward Peer-to-Peer sites or uses torrent
applications will automatically be throttled to 128kbps upload and 128kbps download.
38. The daily Balance Enquiry requests via *188# on the Mobile Post-paid and TopUp plans shall be
limited to five (5) requests per day.
39. Usage notifications on mobile plans shall be sent to customers via SMS at 50%, 80% and 100%
thresholds for all different Voice, SMS, and Data allocations.
40. Once the set allocation of All-network Anytime data (Premium data) at best network speed are
fully depleted, the speed will be reduced up to 1.5 Mbps or 5 Mbps and the customer will be
informed via SMS. The unlimited data and data session will not be terminated but continue
after reaching the soft cap.

Telkom Product Specific Terms and Conditions: FlexOn & Infinite Mobile Post-paid and TopUp plans
 Telkom Infinite unlimited minutes allocation

41. The Unlimited Telkom-to-Telkom minutes allocated in the Telkom Infinite plans is governed by a
fair usage policy of 6000 Minutes.

Telkom Infinite unlimited SMS allocation

42. The Unlimited SMS allocated in the Telkom Infinite plans is governed by a fair usage policy of
6000 messages.

Data validity

43. The validity period of All-network Anytime data (Premium data) allocations will expire at the
end of two consecutive calendar months. Example, 15GB All-network Anytime data (Premium
data) at full network speed allocated on 1 April will expire on 31 May. If allocated during the
month, the validity will be current month plus 1 month thereafter.
44. The validity period of reduced speed unlimited data will expire at the end of the current month
of allocation.

Data transfer

45. Subscribers on the mobile Post-paid and TopUp plans shall be eligible to transfer the Inclusive
All-network data to other subscribers on the Telkom Mobile network.
46. Subscribers on the Infinite plans shall not be eligible to transfer from the unlimited data to
other subscribers on the Telkom Mobile network.
47. Subscribers on the mobile Post-paid and TopUp plans shall be able to transfer data in the
following denominations 25MB, 50MB, 100MB, 250MB, 500MB and 1GB.
48. Data transfer shall be limited up to a maximum of 1GB daily transfer allowance and up to a
maximum of 10GB monthly transfer allowance.
49. The recipient or subscriber who receives Data transfer cannot transfer Data to another
subscriber on the Telkom Mobile networks.
50. The data transferred will maintain the same expiry period according to the validity of the
subscriber who transferred the data. The SMS notification of the Data transfer will be sent to
the subscriber with the applicable expiry date.
51. The data transfer option shall not be permitted on promotional or campaign data such as free
Telkom Mobile Data in a specific mobile deal, i.e., 20GB Free Telkom Mobile Data bundled in a
mobile deal.
52. The subscriber shall be able to transfer data via the following channels USSD, Telkom Portal
and Telkom App.
Refer to the Data Classification table below for additional information on the data type,
validity period and allowed functionality:

Telkom Product Specific Terms and Conditions: FlexOn & Infinite Mobile Post-paid and TopUp plans
 Data Type Mobile Packages – Designed Data Validity Data Transfer Multi-SIM Tethering/
exclusively for use in SmartPhones (Data Hotspot sharing
Sharing) of data
Inclusive All-Network FlexOn plans 2 calendar months Yes, Allowed No Yes
Anytime Data (Current month + 1
month)
Inclusive All-Network Infinite plans 2 calendar months Yes, Allowed No Yes
Anytime Data Full speed All-Network Anytime data (Current month + 1
(Premium data) included in package allowance: month)
15GB, 30GB or 60GB (Plan dependant)
Unlimited All-Network Infinite plans Current month No, not Allowed No No
Anytime Data at a
reduced speed Unlimited data at a network reduced
speed
Promotional Data or Any additional data normally included Current month No, not Allowed No Yes
Campaign Data with mobile deals i.e. Once off 20GB
Telkom Mobile Bonus Data

Voice Minutes

53. Telkom Mobile and Telkom Fixed Voice calls (On-network) numbers exclude calls to Telkom
non-geographic premium numbers, like Sharecall and Smartaccess numbers (e.g., 0862, 0861,
0860).
54. All non-geographic numbers to other operators shall further be excluded from the Telkom
Mobile and Fixed Voice call benefit.
55. On-network calling (calls made to Telkom Fixed and Telkom Mobile numbers) will consume
from On-network minutes first, once depleted On-network calls will consume from All-network
minutes.
56. Once All-network minutes are depleted, On-network calling will be charged at the applicable
out-of-bundle voice rate.
57. All-Network calling will include numbers that are serviced by National Mobile Operators and
Telkom non-geographic numbers, like Sharecall and Smartaccess numbers (e.g., 0862, 0861,
0860) will consume from All-Network minutes.
58. Telkom shall not be liable for charges incurred where the subscriber dials non-qualifying
numbers. Any other number, be it a premium rated, international, and unknown number is
excluded from the product minute allowances and will be charged at the applicable rate.
59. Calls to Value Added Network Services licensees (hereinafter referred to as "VANS") are
included in All-network calling. Telkom reserves the right to charge for VoIP calls at applicable
out-of-bundle rates if abuse and/ or international bypass is detected.
60. All-network calling will only consume from the All-network minutes allocation, once depleted
All-network calling will be charged at the applicable voice rate, it will not consume from the
Telkom On-network minute allocation.
61. International calling is excluded from the On-network and All-network calling and shall be
charged at applicable rates.
62. The plan benefits may only be used for personal (individual) business and personal use and
cannot be used for commercial purposes.
63. These mobile plans are only applicable for person-to-person usage in a SmartPhone and the
SIM associated with the products shall not be used for purposes of least cost routing, PBX

Telkom Product Specific Terms and Conditions: FlexOn & Infinite Mobile Post-paid and TopUp plans
 connections, server hosting, Internet cafés, Wi-Fi hotspots, international bypasses, bulk SMS,
A2P (Application-to-Person), payphones or call centres. Failure to adhere to these conditions
shall be a breach of these product terms and conditions and Telkom Mobile shall have the right
to immediately suspend the services.
64. Telkom shall not be held responsible for failure to access internet at locations where Telkom or
its local roaming partner does not have coverage and the service experience may change from
time to time.
65. Telkom reserves the right to suspend the service to customers who misuse or abuse the
service. Failure to adhere to these conditions shall be a breach of these product terms and
conditions and Telkom shall have the right to immediately suspend the service.
66. Should the customer’s usage behaviour with regards to data, on-net calling and/or SMS
patterns be unusual or inconsistent with normal individual use, Telkom shall notify the
Customer that such use is deemed abusive or contravenes the Fair Use Policy, appropriate
action will be taken, or additional limits will be imposed.

Voice Minute validity

67. The Telkom Mobile and Telkom Fixed Voice minutes (On-net calls) will expire at the end of the
current month. Example, 6000 Telkom Mobile and Telkom Fixed Voice minutes allocated on 1
April will expire on 30 April.
68. The All-Network minutes (calls to other networks) will expire at the end of two consecutive
calendar months, i.e., 300, 500 or 3000 All-Network Voice minutes allocated on 1 April will
expire on 31 May.
69. The Voice usage notifications for shall be sent at 50%, 80%and 100% threshold depletion.
Applies to both Telkom Mobile and Telkom Fixed as well as All-network minutes.

Order of resource consumption

Data/minutes or SMS will deplete in the following order:

70. Any Free/Campaign/Bonus/Promotional value will be depleted 1st.

71. Any transferred data will be depleted next and will retain the original validity period when it
was transferred.
72. Included plan allowances of the original purchased mobile base plan will be depleted next.
73. Any recurring bundle loaded on your account or base plan (data, minutes, or SMS) will deplete
next.
74. Any once-off bundle loaded on your account or base plan (data, minutes, or SMS) will be
deleted next.
75. The first in first out rule applies when purchasing multiple Recurring and Once-Off data Bundles
of the same denomination offer.
76. Airtime recharges are next, if loaded, applicable to TopUp/Hybrid Postpaid plans.
77. Lastly the spend limit or credit limit will apply.

Telkom Product Specific Terms and Conditions: FlexOn & Infinite Mobile Post-paid and TopUp plans
78. International roaming, international calling, international SMS/MMS, premium-rated services,
and event-based billing will not deplete from your inclusive data/minute or SMS value or
bundles. The current out-of-bundle rates for these services will apply.

Out of Bundle redirect options

79. The mobile Post-paid customers shall be directed to an out-of-bundle page once the inclusive
Data bundle has been depleted, notifications shall be sent for Data bundle depletion. The
subscriber shall select an option to either go out-of-bundle or purchase a data bundle.
80. Subscribers shall have an option via the following channels USSD, Telkom Portal and Telkom
App to select one of the following options once the Inclusive data has been depleted.
1) Browse at Out of Bundle rates for the remainder of this month
2) Always re-direct service to Out of Bundle Page
3) Never re-direct, browse at Out of Bundle rates
81. Customers on unlimited data plans will not get the out of bundle re-direct options The Out of
bundle Data page shall not be applicable to unlimited Post-paid and TopUp plans since the data
allocated is unlimited.
82. The customer can change the selected option anytime during the month via the following
channels: USSD, Telkom Portal and Telkom App.

General

83. Telkom shall be entitled to adjust the charges levied to a Customer from time-to-time as
determined by Telkom, including but not limited to charges reflected under the Contract Tariff
Plan(s) within a contract period i.e., fixed term agreement. Changes will be published on the
Telkom.co.za website. Changes will only apply to the tariff plan.
84. Telkom reserves the right to amend these offerings terms and conditions, from time to time.
Such amendments will be placed on Telkom’s website at the following link:
http://www.telkom.co.za; which will be deemed incorporated into the Agreement and bind the
Consumer from the date that the amendment was listed on the abovementioned site.
85. Telkom reserves the right at any time to terminate this offer without prior notification.

E&OE.

Telkom Product Specific Terms and Conditions: FlexOn & Infinite Mobile Post-paid and TopUp plans