QUALIFICATIONS PACK – NATIONAL OCCUPATIONAL STANDARDS FOR IT-BPM INDUSTRY

Contents
1. Introduction and Contacts..…………………….…P.1
2. Qualifications Pack……….……........................P.2
3. Glossary of Key Terms …………………………...…P.4
4. NOS Units……………………..…….………………….…P.6
5. Annexure: Nomenclature for QP & NOS…..P.59
 NOS describe 6. Assessment Criteria………………....................P.61
what individuals
need to do, know
and understand in
order to carry out Introduction
a particular job
role or function Qualifications Pack – AI - Business Intelligence
Analyst
 NOS are
performance SECTOR: IT-ITeS
standards that SUB-SECTOR: Future Skills
individuals must
achieve when OCCUPATION: Artificial Intelligence & Big Data Analytics
carrying out
functions in the REFERENCE ID: SSC/Q8102
workplace,
together with ALIGNED TO: NCO-2015/2120.0501
specifications of
Brief Job Role Description: Individuals at this job are responsible for performing
the underpinning
different aspects of Business Analysis. S/he will be responsible for importing and
knowledge and
preprocessing data and perform exploratory analysis to derive actionable insights.
understanding
Personal Attributes: A BI analyst needs to have strong analytical skills and problem
solving ability. S/he needs to have good communication skills to work with
IT-ITeS SSC NASSCOM
stakeholders across multiple teams such as marketing, sales, product development,
Plot No-7,8,9 & 10,
etc.
Sector 126,Noida,UP,
Noida -201303
Phone No:0120-4990172

E-mail: [email protected]

1
 Qualifications Pack Code SSC/Q8102
AI - Business Intelligence Analyst
Job Role
This job role is applicable both in national and international scenarios
Credits (NSQF) TBD Version number 1.0
Job Details

Sector IT-ITeS Drafted on 24/08/2018

Sub-sector Future Skills Last reviewed on 17/10/2018
Artificial Intelligence &
Occupation Next review date 31/12/2019
Big Data Analytics
NSQC Clearance on 19/12/2018

Job Role AI - Business Intelligence Analyst

(Business Analyst, Business Intelligence Associate)
Individuals at this job are responsible for performing
different aspects of Business Analysis. S/he will be
Description responsible for importing and preprocessing data and
perform exploratory analysis to derive actionable
insights.
NSQF Level 6
Minimum Educational Qualifications* Bachelor’s Degree in Engineering / Technology / Statistics /
Mathematics / Computer Science
Maximum Educational Qualifications* Not Applicable
Prerequisite License or Training
Not Applicable
(Mandatory)
Minimum Job Entry Age 21 years (Recommended)
Experience 0-2 years
Compulsory:
1. SSC/N8127 Collect and define business requirements by
interacting with clients
2. SSC/N8101 Import data as per specifications
3. SSC/N8102 Preprocess data as per specifications
4. SSC/N8103 Perform exploratory data analysis as per
specifications
5. SSC/N9001 Manage your work to meet requirements
Applicable National Occupational 6. SSC/N9002 Work effectively with colleagues
Standards (NOS) 7. SSC/N9004 Provide data/information in standard
formats
8. SSC/N9005 Develop your knowledge, skills and
competence
9. SSC/N9006 Build and maintain relationships at the
workplace
10. SSC/N9007 Build and maintain client satisfaction
11. SSC/N9010 Convince others to take appropriate action in
different situations

2
 12. SSC/N8108 Define business outcomes and create
visualizations from results of the analysis

Performance Criteria As described in the relevant NOS units

3
 Keywords /Terms Description
Sector Sector is a conglomeration of different business operations having similar
business and interests. It may also be defined as a distinct subset of the
Definitions

economy whose components share similar characteristics and interests.

Sub-sector Sub-sector is derived from a further breakdown based on the characteristics
and interests of its components.
Occupation Occupation is a set of job roles, which perform similar/ related set of
functions in an industry.
Job Role Job role defines a unique set of tasks that together form a unique
employment opportunity in an organisation.
Occupational OS specify the standards of performance an individual must achieve when
Standards (OS) carrying out a function in the workplace, together with the knowledge and
understanding they need to meet that standard consistently. Occupational
Standards are applicable both in the Indian and global contexts.
Performance Criteria Performance criteria are statements that together specify the standard of
performance required when carrying out a task.
National Occupational NOS are occupational standards which apply uniquely in the Indian context.
Standards (NOS)
Qualifications Pack QP comprises the set of OSs, together with the educational, training and
(QP) other criteria required to perform a job role. A QP is assigned a unique
qualifications pack code.
Electives Electives are NOS/set of NOS that are identified by the sector as contributive
to specialization in a job role. There may be multiple electives within a QP
for each specialized job role. Trainees must select at least one elective for
the successful completion of a QP with Electives.
Options Options are NOS/set of NOS that are identified by the sector as additional
skills. There may be multiple options within a QP. It is not mandatory to
select any of the options to complete a QP with Options.
Unit Code Unit code is a unique identifier for an Occupational Standard, which is
denoted by an ‘N’
Unit Title Unit title gives a clear overall statement about what the incumbent should
be able to do.
Description Description gives a short summary of the unit content. This would be helpful
to anyone searching on a database to verify that this is the appropriate OS
they are looking for.
Scope Scope is a set of statements specifying the range of variables that an
individual may have to deal with in carrying out the function which have a
critical impact on quality of performance required.
Knowledge and Knowledge and understanding are statements which together specify the
Understanding technical, generic, professional and organisational specific knowledge that
an individual need to perform to the required standard.
Organisational Context Organisational context includes the way the organisation is structured and
how it operates, including the extent of operative knowledge managers
have of their relevant areas of responsibility.
Technical Knowledge Technical knowledge is the specific knowledge needed to accomplish
specific designated responsibilities.

4
 Keywords /Terms Description
NOS National Occupational Standard(s)
Acronyms

NSQF National Skills Qualifications Framework

QP Qualifications Pack
IT-ITeS Information Technology – Information Technology enabled Services
SPD Software Product Development
ERD Engineering and R&D
ITS Information Technology Services
BPM Business Process Management

5
SSC/N8127 Collect and define business requirements by interacting with clients

National Occupational
Standard

Overview

This unit is about identifying the requirements of internal and external clients.

6
 SSC/N8127 Collect and define business requirements by interacting with clients

Unit Code SSC/N8127

Unit Title
Collect and define business requirements by interacting with clients
National Occupational Standard

(Task)
Description This unit is about identifying the requirements of internal and external clients.
NSQF Level 7
Scope This unit/task covers the following:
• Collect requirements
• Define requirements
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Collect To be competent, the user/individual on the job must be able to:
requirements
PC1. assess the current business of the client
PC2. assess technical capabilities of the client
PC3. conduct business contextual discussions with the client
Define To be competent, the user/individual on the job must be able to:
requirements
PC4. evaluate and define the requirements of the client
PC5. map the requirements to the capabilities of the team or organization
responsible for delivering on them
PC6. create documentation on the requirements
PC7. validate requirements with appropriate stakeholders, both internal and
external to the organization
Knowledge and Understanding (K)
A. Organizational The user/individual on the job needs to know and understand:
Context
(Knowledge of KA1. organizational policies, procedures and guidelines which relate to
the company/ collecting and defining business requirements
organization KA2. different data sources and how to access documents and information
and its from data sources
processes) KA3. organizational policies and procedures for sharing data
KA4. organizational policies and procedures for documenting requirements
KA5. who to involve when defining requirements
KA6. the range of standard templates and tools available and how to use
them
B. Technical The user/individual on the job needs to know and understand:
Knowledge
KB1. different business and technological trends
KB2. how to conduct business contextual discussions

7
SSC/N8127 Collect and define business requirements by interacting with clients

KB3. different types of requirements could be related to a product, business,

technology etc.
KB4. how to evaluate and define requirements

Skills (S)
A. Core / Generic Listening and Speaking Skills
Skills The user/ individual on the job needs to know and understand how to:
SA1. ask for clarification and advice from appropriate people
SA2. listen effectively and orally communicate information accurately

Customer Centricity
The user/ individual on the job needs to know and understand how to:
SA3. work effectively in a customer facing environment
SA4. build and maintain positive and effective relationships with clients

8
SSC/N8127 Collect and define business requirements by interacting with clients

NOS Version Control

NOS Code SSC/N8127

Credits (NSQF) TBD Version number 1.0

Industry IT-ITeS Drafted on 29/08/2018
Industry Sub-sector Future Skills Last reviewed on 17/10/2018
Artificial Intelligence &
Occupation Next review date 31/12/2019
Big Data Analytics

9
SSC/N8101 Import data as per specifications

National Occupational
Standard

Overview

This unit is about using a variety of techniques to import data into datasets or data frames.

10
 SSC/N8101 Import data as per specifications
Unit Code SSC/N8101
Unit Title
National Occupational Standard

Import data as per specifications

(Task)
Description This unit is about using a variety of techniques to import data into datasets or
data frames.
NSQF Level 6
Scope This unit/task covers the following:
• Define data type and sources
• Acquire the data

Range: File formats such as xlsx, csv, json, html, xml, txt, pdf, jpg, png
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Define data type To be competent, the user/individual on the job must be able to:
and sources
PC1. identify the objective of the analysis
PC2. define the type of data to be imported
PC3. define the volume of data to be imported
PC4. define the key variables to be imported
PC5. identify suitable sources for the data
Acquire the data To be competent, the user/individual on the job must be able to:

PC6. perform operations to acquire the data and store it in datasets or data
frames
PC7. populate metadata for the imported data
PC8. validate imported data using appropriate tools & processes
PC9. validate the desired output with the relevant stakeholders within the
organization, if required
Knowledge and Understanding (K)
B. Organizational The user/individual on the job needs to know and understand:
Context
(Knowledge of KA1. the purpose and aims of the statistical analysis being undertaken
the company/ KA2. organizational policies, procedures and guidelines which relate to
organization importing data
and its KA3. different data sources and how to access documents and information
processes) from data sources
KA4. organizational policies and procedures for sharing data
KA5. who to consult when importing data
KA6. the range of standard templates and tools available and how to use
them

11
SSC/N8101 Import data as per specifications
B. Technical The user/individual on the job needs to know and understand:
Knowledge
KB1. the difference between various types of data. For example,
• enterprise vs consumer data
• qualitative vs quantitative data
• processed vs unprocessed data
KB2. different statistical analysis softwares, packages, libraries and tools that
can be used to import & validate data such as R or Pandas
KB3. different functions to read data from various file formats and import it
to a dataset or data frame
KB4. the metadata associated with imported data and how to populate it
KB5. how to store and retrieve information
KB6. how to work on various operating systems such as linux, ubuntu, or
windows

Skills (S)
B. Core / Generic Reading Skills
Skills The user/ individual on the job needs to know and understand how to:
SA1. follow instructions, guidelines, procedures, rules and service level
agreements

Analytical Thinking
The user/ individual on the job needs to know and understand how to:
SA2. evaluate impact analysis of the various actions performed and
disseminate relevant information to others

Attention to Detail
The user/ individual on the job needs to know and understand how to:
SA3. check your work is complete and free from errors

12
SSC/N8101 Import data as per specifications

NOS Version Control

NOS Code SSC/N8101

Credits (NSQF) TBD Version number 1.0

Industry IT-ITeS Drafted on 24/08/2018
Industry Sub-sector Future Skills Last reviewed on 17/10/2018
Artificial Intelligence &
Occupation Next review date 31/12/2019
Big Data Analytics

13
SSC/N8102 Preprocess data as per specifications

National Occupational
Standard

Overview

This unit is about using a variety of techniques to preprocess data i.e. clean and transform the data.

14
 SSC/N8102 Preprocess data as per specifications
Unit Code SSC/N8102
Unit Title
National Occupational Standard

Preprocess data as per specifications

(Task)
Description This unit is about using a variety of techniques to preprocess data i.e. clean and
transform the data.
NSQF Level 6
Scope This unit/task covers the following:
• Define the dataset
• Perform data preprocessing operations

Range: Anomalies such as gaps, discrepancies, outliers, skews, deviations from

baseline, variance, missing observations, extreme observations, bias,
inconsistency
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Define the To be competent, the user/individual on the job must be able to:
dataset
PC1. define the format and structure for the dataset
PC2. define indexes and organize variables as per the defined format
PC3. identify data types for each variable of the dataset
Perform data To be competent, the user/individual on the job must be able to:
preprocessing
operations PC4. identify and fix missing values in each variable of the dataset
PC5. identify and fix incorrect data types in each variable of the dataset
PC6. sort the data and create subsets of the data as required
PC7. perform operations to transform data types of variables as required
PC8. identify and deal with data redundancy by normalizing the dataset
PC9. validate preprocessed data using appropriate tools and processes
Knowledge and Understanding (K)
A. Organizational The user/individual on the job needs to know and understand:
Context
(Knowledge of KA1. the purpose and aims of the statistical analysis being undertaken
the company/ KA2. organizational policies, procedures and guidelines which relate to
organization preprocessing data
and its KA3. different data sources and how to access documents and information
processes) from data sources
KA4. organizational policies and procedures for sharing data
KA5. whom to consult while preprocessing data
KA6. the range of standard templates and tools available and how to use
them

15
SSC/N8102 Preprocess data as per specifications
B. Technical The user/individual on the job needs to know and understand:
Knowledge
KB1. the difference between various types of data. For example,
• qualitative vs quantitative data
• processed vs unprocessed data
• discrete vs continuous data
KB2. different statistical analysis software, packages, libraries and tools that
can be used to preprocess data such as R or Pandas
KB3. different functions to identify and remove missing values
KB4. different functions to identify and transform data types of variables
such as integer, float, character
KB5. different methodological approaches for normalizing the dataset such
as standard score, feature scaling, etc.
KB6. different data formats and structures
KB7. how to index and organize data
KB8. how to identify and refer anomalies in data
KB9. how to work on various databases and operating systems
Skills (S)
A. Core / Generic Analytical Thinking
Skills The user/ individual on the job needs to know and understand how to:
SA1. evaluate impact analysis of the various actions performed and
disseminate relevant information to others
SA2. analyze data and understand its implications on business

Attention to Detail
The user/ individual on the job needs to know and understand how to:
SA3. check your work is complete and free from errors

16
SSC/N8102 Preprocess data as per specifications

NOS Version Control

NOS Code SSC/N8102

Credits (NSQF) TBD Version number 1.0

Industry IT-ITeS Drafted on 24/08/2018
Industry Sub-sector Future Skills Last reviewed on 17/10/2018
Artificial Intelligence &
Occupation Next review date 31/12/2019
Big Data Analytics

17
SSC/N8103 Perform exploratory data analysis as per specifications

National Occupational
Standard

Overview

This unit is about using a variety of techniques to perform exploratory analysis to describe and
summarize data for internal and external clients.

18
 SSC/N8103 Perform exploratory data analysis as per specifications
Unit Code SSC/N8103
Unit Title
National Occupational Standard

Perform exploratory data analysis as per specifications

(Task)
Description This unit is about using a variety of techniques to perform exploratory analysis
to describe and summarize data for internal and external clients.
NSQF Level 6
Scope This unit/task covers the following:
• Define the dataset
• Summarize and optimize the dataset

Range:
Statistical techniques such as mean, median, mode, range, variance, covariance,
standard deviation, count, frequency, percentile, quartile
Graphical formats such as pie charts, line graphs, scatter graphs, bar charts,
column graphs, ring plots
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Define the To be competent, the user/individual on the job must be able to:
dataset
PC1. identify the data types for each variable of the dataset
PC2. identify the key variables required for modelling or analysis
Summarize and To be competent, the user/individual on the job must be able to:
optimize the
dataset PC3. use statistical techniques to summarize the key variables in the dataset
PC4. describe summary statistics for key variables using graphical formats
PC5. perform dimension reduction to optimize the variables in the dataset, if
required
PC6. define the correlation factors using clustering and other techniques
PC7. validate data using appropriate tools and processes
PC8. repeat the analysis iteratively to arrive at optimal results
PC9. validate the final output in consultation with the relevant stakeholders
PC10. gain inferences from the final output of the data analysis
PC11. develop a hypothesis model to explain the discovered inferences
PC12. evaluate the results of the analysis and define business outcomes
PC13. define prescriptive actions based on the defined business outcomes
Knowledge and Understanding (K)
A. Organizational The user/individual on the job needs to know and understand:
Context
(Knowledge of KA1. the purpose and aims of the statistical analysis being undertaken
the company/

19
SSC/N8103 Perform exploratory data analysis as per specifications
organization KA2. organizational policies, procedures and guidelines which relate to
and its performing exploratory analysis
processes) KA3. different data sources and how to access documents and information
from data sources
KA4. organizational policies and procedures for sharing data
KA5. who to involve when performing exploratory analysis
KA6. the range of standard templates and tools available and how to use
them
B. Technical The user/individual on the job needs to know and understand:
Knowledge
KB1. the difference between various types of data. For example,
• qualitative vs quantitative data
• discrete vs continuous data
• processed vs unprocessed data
KB2. different statistical analysis software, packages, libraries and tools that
can be used to summarize data such as R, Numpy, Statsmodels, or
Pandas
KB3. different functions to summarize variables across different data types
such as integer, float, or character
KB4. different graphical formats to describe summary statistics
KB5. different methodological approaches for dimension reduction such as
PCA, LDA, or NMF
KB6. different methodological approaches for defining correlations between
variables such as the scatter diagram method, correlation coefficients,
method of least squares
KB7. multivariate visualizations, for mapping and understanding interactions
between different fields in the data
KB8. how to make inferences from analysed data and explain it using a
hypothesis model
KB9. different types of prescriptive actions
KB10. how to identify and refer anomalies in data
KB11. how to work on various operating systems such as linux, ubuntu, or
windows

Skills (S)
A. Core / Generic Analytical Thinking
Skills The user/ individual on the job needs to know and understand how to:
SA1. evaluate impact analysis of the various actions performed and
disseminate relevant information to others
SA2. analyze data and understand its implications on business

20
SSC/N8103 Perform exploratory data analysis as per specifications

NOS Version Control

NOS Code SSC/N8103

Credits (NSQF) TBD Version number 1.0

Industry IT-ITeS Drafted on 24/08/2018
Industry Sub-sector Future Skills Last reviewed on 17/10/2018
Artificial Intelligence &
Occupation Next review date 31/12/2019
Big Data Analytics

21
SSC/N9001 Manage your work to meet requirements

National Occupational
Standard

Overview

This unit is about planning and organizing your work in order to complete it to the required standards
on time.

22
 SSC/N9001 Manage your work to meet requirements
Unit Code SSC/N9001
Unit Title
National Occupational Standard

Manage your work to meet requirements

(Task)
Description This unit is about planning and organizing your work in order to complete it to
the required standards on time.
NSQF Level 6
Scope This unit/task covers the following:
• Utilize resources
• Ensure compliance

Work requirements:
activities, deliverables, quantity, standards, timing

Resources:
equipment, materials, information
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Utilize resources To be competent, the individual working on the job must be able to:

PC1. establish and agree your work requirements with appropriate people
PC2. keep your immediate work area clean and tidy
PC3. utilize your time effectively
PC4. use resources correctly and efficiently
PC5. treat confidential information correctly
Ensure To be competent, the individual working on the job must be able to:
compliance
PC6. work in line with your organization’s policies and procedures
PC7. work within the limits of your job role
PC8. obtain guidance from appropriate people, where necessary
PC9. ensure your work meets the agreed requirements
Knowledge and Understanding (K)
B. Organizational The individual on the job needs to have knowledge of:
Context
(Knowledge of KA1. your organization’s policies, procedures and priorities for your area of
the company/ work and your role and responsibilities in carrying out your work
organization KA2. limits of your responsibilities and when to involve others
and its KA3. your specific work requirements and who these must be agreed with
processes) KA4. the importance of having a tidy work area and how to do this
KA5. how to prioritize your workload according to urgency and importance
and the benefits of this

23
SSC/N9001 Manage your work to meet requirements
KA6. your organization’s policies and procedures for dealing with confidential
information and the importance of complying with these
KA7. the purpose of keeping others updated with the progress of your work
KA8. who to obtain guidance from and the typical circumstances when this
may be required
KA9. the purpose and value of being flexible and adapting work plans to
reflect change
B. Technical The individual on the job needs to know and understand:
Knowledge
KB1. the importance of completing work accurately and how to do this
KB2. appropriate timescales for completing your work and the implications of
not meeting these for you and the organization
KB3. resources needed for your work and how to obtain and use these
KB4. how to store and retrieve information
KB5. how to identify and refer anomalies in data
KB6. how to use information technology effectively to input and/or extract
data accurately
KB7. how to keep up to date with changes, procedures and practices in your
role
Skills (S)
B. Core / Generic Writing Skills
Skills SA1. complete accurate well written work with attention to detail

Reading Skills
SA2. follow instructions, guidelines, procedures, rules and service level
agreements

Listening and Speaking Skills

SA3. ask for clarification and advice from appropriate people
SA4. listen effectively and orally communicate information accurately

Decision Making
SA5. make a decision on a suitable course of action

Plan and Organize

SA6. plan and organize your own work to achieve targets and deadlines
SA7. provide accurate reports to line managers in a timely manner as
required

Customer Centricity
SA8. check that your own and/or your peers’ work meets customer
requirements

24
SSC/N9001 Manage your work to meet requirements
SA9. deliver consistent and reliable service to customers

Problem Solving
SA10. refer anomalies to the supervisor
SA11. seek clarification on problems from others

Analytical Thinking
SA12. analyze data and activities
SA13. pass on relevant information to others

Critical Thinking
SA14. apply balanced judgments to different situations

Attention to Detail
SA15. check your work is complete and free from errors
SA16. get your work checked by others

Team Working
SA17. work effectively in a team environment

25
SSC/N9001 Manage your work to meet requirements

NOS Version Control

NOS Code SSC/N9001

Credits (NSQF) TBD Version number 1.0

Industry IT-ITeS Drafted on 28/08/2018
Industry Sub-sector Future Skills Last reviewed on 17/10/2018
Artificial Intelligence &
Occupation Next review date 31/12/2019
Big Data Analytics

26
SSC/N9002 Work effectively with colleagues

National Occupational
Standard

Overview

This unit is about working effectively with colleagues, either in your own work group or in other work
groups within your organization.

27
 SSC/N9002 Work effectively with colleagues
Unit Code SSC/N9002
Unit Title
National Occupational Standard

Work effectively with colleagues

(Task)
Description This unit is about working effectively with colleagues, either in your own work
group or in other work groups within your organization.
NSQF Level 6
Scope This unit/task covers the following:
• Communicate with colleagues
• Show respect

Communicate:
face-to-face, by telephone, in writing
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Communicate To be competent, the individual working on the job must be able to:
with colleagues
PC1. communicate with colleagues clearly, concisely and accurately
PC2. work with colleagues to integrate your work effectively with them
PC3. pass on essential information to colleagues in line with organizational
requirements
Show respect To be competent, the individual working on the job must be able to:

PC4. work in ways that show respect for colleagues

PC5. carry out commitments you have made to colleagues
PC6. let colleagues know in good time if you cannot carry out your
commitments, explaining the reasons
PC7. identify any problems you have working with colleagues and take the
initiative to solve these problems
PC8. follow the organization’s policies and procedures for working with
colleagues
Knowledge and Understanding (K)
A. Organizational The individual on the job needs to have knowledge of:
Context
(Knowledge of KA1. your organization’s policies and procedures for working with colleagues
the company/ and your role and responsibilities in relation to this
organization KA2. the importance of effective communication and establishing good
and its working relationships with colleagues
processes) KA3. different methods of communication and the circumstances in which it
is appropriate to use these
KA4. benefits of developing productive working relationships with colleagues

28
SSC/N9002 Work effectively with colleagues
KA5. the importance of creating an environment of trust and mutual respect
in an environment where you have no authority over those you are
working with
KA6. where you do not meet your commitments, the implications this will
have on individuals and the organization
B. Technical The individual on the job needs to know and understand:
Knowledge
KB1. different types of information that colleagues might need and the
importance of providing this information when it is required
KB2. the importance of understanding problems from your colleague’s
perspective and how to provide support, where necessary, to resolve
these
KB3. how to identify and refer anomalies in data
KB4. how to help reach agreements with colleagues
KB5. how to keep up to date with changes, procedures and practices in your
role
Skills (S)
A. Core / Generic Writing Skills
Skills SA1. complete accurate well written work with attention to detail
SA2. communicate effectively with colleagues in writing

Reading Skills
SA3. follow instructions, guidelines, procedures, rules and service level
agreements

Listening and Speaking Skills

SA4. ask for clarification and advice from appropriate people
SA5. listen effectively and orally communicate information accurately

Decision Making
SA6. make a decision on a suitable course of action

Plan and Organize

SA7. plan and organize your own work to achieve targets and deadlines

Customer Centricity
SA8. check that your own and/or your peers’ work meets customer
requirements
SA9. deliver consistent and reliable service to customers

Problem Solving
SA10. apply problem solving approaches in different situations

29
SSC/N9002 Work effectively with colleagues
Critical Thinking
SA11. apply balanced judgments to different situations

Attention to Detail
SA12. check your work is complete and free from errors
SA13. get your work checked by others

Team Working
SA14. work effectively in a team environment
SA15. work effectively with colleagues and other teams
SA16. treat other cultures with respect

30
SSC/N9002 Work effectively with colleagues

NOS Version Control

NOS Code SSC/N9002

Credits (NSQF) TBD Version number 1.0

Industry IT-ITeS Drafted on 28/08/2018
Industry Sub-sector Future Skills Last reviewed on 17/10/2018
Artificial Intelligence &
Occupation Next review date 31/12/2019
Big Data Analytics

31
SSC/N9004 Provide data/information in standard formats

National Occupational
Standard

Overview

This unit is about providing specified data/information related to your work in templates or other
standard formats.

32
 SSC/N9004 Provide data/information in standard formats
Unit Code SSC/N9004
Unit Title
National Occupational Standard

Provide data/information in standard formats

(Task)
Description This unit is about providing specified data/information related to your work in
templates or other standard formats.
NSQF Level 6
Scope This unit/task covers the following:
• Obtain information
• Analyze and report information

Data/Information:
quantitative, qualitative

Sources:
within your organization, outside your organization

Formats:
paper-based, electronic
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Obtain To be competent, the individual working on the job must be able to:
information
PC1. establish and agree with appropriate people the data/information you
need to provide, the formats in which you need to provide it, and when
you need to provide it
PC2. obtain the data/information from reliable sources
PC3. check that the data/information is accurate, complete and up-to-date
PC4. obtain advice or guidance from appropriate people where there are
problems with the data/information
Analyze and To be competent, the individual working on the job must be able to:
report
information PC5. carry out rule-based analysis of the data/information, if required
PC6. insert the data/information into the agreed formats
PC7. check the accuracy of your work, involving colleagues where required
PC8. report any unresolved anomalies in the data/information to
appropriate people
PC9. provide complete, accurate and up-to-date data/information to the
appropriate people in the required formats on time
Knowledge and Understanding (K)
A. Organizational The individual on the job needs to have knowledge of:

33
SSC/N9004 Provide data/information in standard formats
Context
(Knowledge of KA1. your organization’s procedures and guidelines for providing
the company/ data/information in standard formats and your role and responsibilities
organization in relation to this
and its KA2. the knowledge management culture of your organization
processes) KA3. your organization’s policies and procedures for recording and sharing
information and the importance of complying with these
KA4. the importance of validating data/information before use and how to
do this
KA5. procedures for updating data in appropriate formats and with proper
validation
KA6. the purpose of the CRM database
KA7. how to use the CRM database to record and extract information
KA8. the importance of having your data/information reviewed by others
KA9. the scope of any data/information requirements including the level of
detail required
KA10. the importance of keeping within the scope of work and adhering to
timescales
B. Technical The individual on the job needs to know and understand:
Knowledge
KB1. data/information you may need to provide including the sources and
how to do this
KB2. templates and formats used for data/information including their
purpose and how to use these
KB3. different techniques used to obtain data/information and how to apply
these
KB4. how to carry out rule-based analysis on the data/information
KB5. typical anomalies that may occur in data/information
KB6. who to go to in the event of inaccurate data/information and how to
report this
KB7. how to use information technology effectively to input and/or extract
data accurately
KB8. how to validate and update data
KB9. how to identify and refer anomalies in data
KB10. how to store and retrieve information
KB11. how to share information using standard formats and templates
KB12. how to keep up to date with changes, procedures and practices in your
role
Skills (S)
A. Core / Generic Writing Skills

34
SSC/N9004 Provide data/information in standard formats
Skills SA1. complete accurate well written work with attention to detail

Reading Skills
SA2. follow instructions, guidelines, procedures, rules and service level
agreements

Listening and Speaking Skills

SA3. listen effectively and orally communicate information accurately

Decision Making
SA4. follow rule-based decision making processes
SA5. make a decision on a suitable course of action

Plan and Organize

SA6. plan and organize your own work to achieve targets and deadlines

Customer Centricity
SA7. check that your own and/or your peers’ work meets customer
requirements
SA8. meet and exceed customer expectations

Problem Solving
SA9. apply problem solving approaches in different situations

Analytical Thinking
SA10. configure data and disseminate relevant information to others

Critical Thinking
SA11. apply balanced judgments to different situations

Attention to Detail
SA12. check your work is complete and free from errors
SA13. get your work checked by others

Team Working
SA14. work effectively in a team environment

35
SSC/N9004 Provide data/information in standard formats

NOS Version Control

NOS Code SSC/N9004

Credits (NSQF) TBD Version number 1.0

Industry IT-ITeS Drafted on 28/08/2018
Industry Sub-sector Future Skills Last reviewed on 17/10/2018
Artificial Intelligence &
Occupation Next review date 31/12/2019
Big Data Analytics

36
SSC/N9005 Develop your knowledge, skills and competence

National Occupational
Standard

Overview

This unit is about taking action to ensure you have the knowledge and skills you need to perform
competently in your current job role and to take on new responsibilities, where required.

37
 SSC/N9005 Develop your knowledge, skills and competence
Unit Code SSC/N9005
Unit Title
National Occupational Standard

Develop your knowledge, skills and competence

(Task)
Description This unit is about taking action to ensure you have the knowledge and skills you
need to perform competently in your current job role and to take on new
responsibilities, where required.
Competence is defined as: the application of knowledge and skills to perform to
the standards required.
NSQF Level 6
Scope This unit/task covers the following:
• Develop knowledge
• Apply knowledge

Learning and Development Activities:

formal education and training programs, leading to certification, non-formal
activities (such as private study, learning from colleagues, project work),
designed to meet learning and development objectives but without
certification

Appropriate Action:
undertaking further learning and development activities, finding further
opportunities to apply your knowledge and skills
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Develop To be competent, the individual working on the job must be able to:
knowledge
PC1. obtain advice and guidance from appropriate people to develop your
knowledge, skills and competence
PC2. identify accurately the knowledge and skills you need for your job role
PC3. identify accurately your current level of knowledge, skills and
competence and any learning and development needs
PC4. agree with appropriate people a plan of learning and development
activities to address your learning needs
PC5. undertake learning and development activities in line with your plan
Apply knowledge To be competent, the individual working on the job must be able to:

PC6. apply your new knowledge and skills in the workplace, under
supervision
PC7. obtain feedback from appropriate people on your knowledge and skills
and how effectively you apply them

38
SSC/N9005 Develop your knowledge, skills and competence
PC8. review your knowledge, skills and competence regularly and take
appropriate action
Knowledge and Understanding (K)
A. Organizational The individual on the job needs to have knowledge of:
Context
(Knowledge of KA1. your organization’s procedures and guidelines for developing your
the company/ knowledge, skills and competence and your role and responsibilities in
organization relation to this
and its KA2. the importance of developing your knowledge, skills and competence
processes) to you and your organization
KA3. different methods used by your organization to review skills and
knowledge including:
• training need analysis
• skills need analysis
• performance appraisals
KA4. how to review your knowledge and skills against your job role using
different methods and analysis
KA5. different types of learning and development activities available for
your job role and how to access these
KA6. how to produce a plan to address your learning and development
needs, who to agree it with and the importance of undertaking the
planned activities
KA7. different types of support available to help you plan and undertake
learning and development activities and how to access these
KA8. why it is important to maintain records of your learning and
development
KA9. methods of obtaining and accepting feedback from appropriate people
on your knowledge skills and competence
KA10. how to use feedback to develop in your job role
B. Technical The individual on the job needs to know and understand:
Knowledge
KB1. the knowledge and skills required in your job role
KB2. your current learning and development needs in relation to your job
role
KB3. different types of learning styles and methods including those that
help you learn best
KB4. the importance of taking responsibility for your own learning and
development
KB5. to the importance of learning and practicing new concepts, theory and
how to apply these in the work environment or on samples.

39
SSC/N9005 Develop your knowledge, skills and competence
KB6. how to explore sample problems and apply solutions
KB7. how to use information technology effectively to input and/or extract
data accurately
KB8. how to agree objectives and work requirements
KB9. how to keep up to date with changes, procedures and practices in your
role

Skills (S)
A. Core / Generic Writing Skills
Skills SA1. complete accurate well written work with attention to detail

Reading Skills
SA2. follow instructions, guidelines, procedures, rules and service level
agreements

Listening and Speaking Skills

SA3. ask for clarification and advice from line managers

Decision Making
SA4. make a decision on a suitable course of action

Plan and Organize

SA5. plan and organize your own work to achieve targets and deadlines

Customer Centricity
SA6. check that your own and/or your peers’ work meets customer
requirements

Problem Solving
SA7. refer anomalies to the line manager

Analytical Thinking
SA8. analyze data and activities

Critical Thinking
SA9. apply balanced judgments to different situations

Attention to Detail
SA10. check your work is complete and free from errors
SA11. get your work checked by others

Team Working
SA12. work effectively in a team environment

40
SSC/N9005 Develop your knowledge, skills and competence

NOS Version Control

NOS Code SSC/N9005

Credits (NSQF) TBD Version number 1.0

Industry IT-ITeS Drafted on 28/08/2018
Industry Sub-sector Future Skills Last reviewed on 17/10/2018
Artificial Intelligence &
Occupation Next review date 31/12/2019
Big Data Analytics

41
SSC/N9006 Build and maintain relationships at the workplace

National Occupational
Standard

Overview

This unit is about building and maintaining constructive relationships at the workplace.

42
 SSC/N9006 Build and maintain relationships at the workplace
Unit Code SSC/N9006
Unit Title
National Occupational Standard

Build and maintain relationships at the workplace

(Task)
Description This unit is about building and maintaining constructive relationships at the
workplace.
NSQF Level 6
Scope This unit/task covers the following:
• Build relationships
• Maintain relationships

Range: Appropriate people such as line manager, members of the team /

department, members from other teams / departments
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Build To be competent, the user/individual on the job must be able to:
relationships
PC1. build rapport with appropriate people at the workplace
PC2. develop new professional relationships
PC3. build alliances to establish mutually beneficial working arrangements
PC4. foster an environment where others feel respected
PC5. identify and engage a diverse range of influential contacts
Maintain To be competent, the user/individual on the job must be able to:
relationships
PC6. obtain guidance from appropriate people, where necessary
PC7. attentively listen to ideas and give constructive feedback
PC8. promptly resolve conflicts between team members
PC9. work with colleagues to deliver shared goals
PC10. recognize the contributions made by your colleagues
Knowledge and Understanding (K)
A. Organizational The user/individual on the job needs to know and understand:
Context
(Knowledge of KA1. organizational policies and procedures for building relationships and
the company/ their role and responsibilities in relation to this
organization KA2. different training programs to enable the development of relevant
and its behavioural competencies
processes)

B. Technical The user/individual on the job needs to know and understand:

Knowledge
KB1. the importance of creating an environment of trust and mutual respect
in the organisation

43
SSC/N9006 Build and maintain relationships at the workplace
KB2. the importance of effective communication in developing productive
working relationships with colleagues
KB3. different types of information that colleagues might need and the
importance of providing this information when it is required
Skills (S)
A. Core / Generic Listening and Speaking Skills
Skills The user/ individual on the job needs to know and understand how to:
SA1. ask for clarification and advice from line managers

Team Working
The user/ individual on the job needs to know and understand how to:
SA2. work effectively in a team environment

44
SSC/N9006 Build and maintain relationships at the workplace

NOS Version Control

NOS Code SSC/N9006

Credits (NSQF) TBD Version number 1.0

Industry IT-ITeS Drafted on 24/08/2018
Industry Sub-sector Future Skills Last reviewed on 17/10/2018
Artificial Intelligence &
Occupation Next review date 31/12/2019
Big Data Analytics

45
SSC/N9007 Build and maintain client satisfaction

National Occupational
Standard

Overview

This unit is about building and maintaining satisfaction with clients.

46
 SSC/N9007 Build and maintain client satisfaction
Unit Code SSC/N9007
Unit Title
National Occupational Standard

Build and maintain client satisfaction

(Task)
Description This unit is about building and maintaining satisfaction with clients
NSQF Level 6
Scope This unit/task covers the following:
• Define client requirements
• Ensure client satisfaction

Range: Clients, both internal and external

Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Define client To be competent, the user/individual on the job must be able to:
requirements
PC1. gather the client context and requirements
PC2. manage fluctuating client priorities and expectations
Ensure client To be competent, the user/individual on the job must be able to:
satisfaction
PC3. respond to requests in a timely and accurate manner
PC4. continuously improve service based on client feedback
PC5. plan deliverables based on client needs
Knowledge and Understanding (K)
A. Organizational The user/individual on the job needs to know and understand:
Context
(Knowledge of KA1. organizational policies and procedures for working with clients and
the company/ their role and responsibilities in relation to this
organization
and its
processes)

B. Technical The user/individual on the job needs to know and understand:

Knowledge
KB1. the importance of effective communication and establishing good
working relationships with clients
KB2. different methods of communication and the circumstances in which it
is appropriate to use these
KB3. different types of information that clients might need and the
importance of providing this information when it is required
Skills (S)
A. Core / Generic Writing Skills
The user/ individual on the job needs to know and understand how to:

47
SSC/N9007 Build and maintain client satisfaction
Skills SA1. communicate effectively with clients in writing

Reading Skills
The user/ individual on the job needs to know and understand how to:
SA2. follow instructions, guidelines, procedures, rules and service level
agreements

Customer Centricity
The user/ individual on the job needs to know and understand how to:
SA3. check that your own and/or your peers’ work meets customer
requirements
SA4. deliver consistent and reliable service to customers

Critical Thinking
The user/ individual on the job needs to know and understand how to:
SA5. apply balanced judgements to different situations

48
SSC/N9007 Build and maintain client satisfaction

NOS Version Control

NOS Code SSC/N9007

Credits (NSQF) TBD Version number 1.0

Industry IT-ITeS Drafted on 24/08/2018
Industry Sub-sector Future Skills Last reviewed on 17/10/2018
Artificial Intelligence &
Occupation Next review date 31/12/2019
Big Data Analytics

49
SSC/N9010 Convince others to take appropriate action in different situations

National Occupational
Standard

Overview

This unit is about convincing others to take appropriate action in different situations.

50
 SSC/N9010 Convince others to take appropriate action in different situations
Unit Code SSC/N9010
Unit Title
National Occupational Standard

Convince others to take appropriate action in different situations

(Task)
Description This unit is about convincing others to take appropriate action in different
situations.
NSQF Level 6
Scope This unit/task covers the following:
• Define needs
• Persuade others

Range: Appropriate people such as line manager, members of the team /

department, members from other teams / departments
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Define needs To be competent, the user/individual on the job must be able to:

PC1. gather needs of concerned people

PC2. adapt arguments to consider diverse needs
Persuade others To be competent, the user/individual on the job must be able to:

PC3. use small wins as milestones to gain support for ideas

PC4. persuade with the help of concrete examples or evidences
PC5. take defined steps to reach a consensus on the course of action
Knowledge and Understanding (K)
A. Organizational The user/individual on the job needs to know and understand:
Context
(Knowledge of KA1. organizational policies and procedures for persuading people and their
the company/ role and responsibilities in relation to this
organization
and its
processes)

B. Technical The user/individual on the job needs to know and understand:

Knowledge
KB1. different types of information that people might need and the
importance of providing this information when it is required
KB2. different methods of communication and the circumstances in which it
is appropriate to use these
Skills (S)
A. Core / Generic Listening and Speaking Skills
The user/ individual on the job needs to know and understand how to:

51
SSC/N9010 Convince others to take appropriate action in different situations
Skills SA1. ask for clarification and advice from appropriate people
SA2. listen effectively and orally communicate information accurately

Decision Making
The user/ individual on the job needs to know and understand how to:
SA3. make a decision on a suitable course of action

Critical Thinking
The user/ individual on the job needs to know and understand how to:
SA4. apply balanced judgments to different situations

52
SSC/N9010 Convince others to take appropriate action in different situations

NOS Version Control

NOS Code SSC/N9010

Credits (NSQF) TBD Version number 1.0

Industry IT-ITeS Drafted on 24/08/2018
Industry Sub-sector Future Skills Last reviewed on 17/10/2018
Artificial Intelligence &
Occupation Next review date 31/12/2019
Big Data Analytics

53
SSC/N8108 Define business outcomes and create visualizations from results of the analysis

National Occupational
Standard

Overview

This unit is about defining business outcomes from results of a statistical analysis and create
visualizations to report them.

54
 SSC/N8108 Define business outcomes and create visualizations from results of the analysis
Unit Code SSC/N8108
Unit Title Define business outcomes and create visualizations from results of the
National Occupational Standard

(Task) analysis
Description This unit is about defining business outcomes from results of a statistical
analysis and create visualizations to report them
NSQF Level 6
Scope This unit/task covers the following:
• Define the scope
• Report business outcomes

Range:
Graphical formats such as pie charts, line graphs, scatter graphs, bar charts,
column graphs, ring plots
Types of analysis such as trend, moving average, regression, inferential,
exploratory, predictive, confirmatory correlation, association, forecasting,
estimation, cluster, trend plotting
Performance Criteria (PC) w.r.t. the Scope
Element Performance Criteria
Define the scope To be competent, the user/individual on the job must be able to:

PC1. identify the objective of the analysis

PC2. establish the purpose, scope, and target audience to report the
business outcomes
PC3. define the delivery mode and format (such as excel sheets, reports,
APIs) to report the business outcomes
Report business To be competent, the user/individual on the job must be able to:
outcomes
PC4. summarize the defined business outcomes into a narrative
PC5. select suitable visualizations to represent the defined business
outcomes
PC6. present outcomes through selected visualizations using standard
templates and agreed language standards
PC7. validate visualizations with appropriate people
PC8. publish visualizations for consumption across all agreed formats
Knowledge and Understanding (K)
A. Organizational The user/individual on the job needs to know and understand:
Context
(Knowledge of KA1. the purpose and aims of the statistical analysis being undertaken
the company/ KA2. organizational policies, procedures and guidelines which relate to
organization creating visualizations

55
SSC/N8108 Define business outcomes and create visualizations from results of the analysis
and its KA3. different data sources and how to access documents and information
processes) from data sources
KA4. organizational policies and procedures for sharing data
KA5. who to involve when defining business outcomes and creating
visualizations
KA6. intended audiences for reporting business outcomes
KA7. their organization's knowledge base and how to access and update this
KA8. organizational processes and procedures for approving and publishing
documents
KA9. the range of standard templates and tools available and how to use
these
B. Technical The user/individual on the job needs to know and understand:
Knowledge
KB1. different statistical concepts such as distributions, hypothesis testing,
confidence intervals etc.
KB2. how to evaluate results of quantitative or qualitative analysis to define
business outcomes
KB3. different graphical formats for presenting data and how to create these
KB4. different styles used in visualizations, including your organization’s
house style, types & templates
KB5. different applications, libraries or packages to create visualizations
using tools such as Tableau, Qlikview, d3js etc
KB6. different change management procedures, including version control
and approvals
KB7. how to identify and refer anomalies in data
KB8. how to work on various operating systems such as linux, ubuntu, or
windows
Skills (S)
A. Core / Generic Writing Skills
Skills The user/ individual on the job needs to know and understand how to:
SA1. complete accurate well written work with attention to detail

Reading Skills
The user/ individual on the job needs to know and understand how to:
SA2. follow instructions, guidelines, procedures, rules and service level
agreements

Customer Centricity
The user/ individual on the job needs to know and understand how to:
SA3. check that your own and/or your peers’ work meets customer
requirements

56
SSC/N8108 Define business outcomes and create visualizations from results of the analysis
SA4. work effectively in a customer facing environment

Analytical Thinking
The user/ individual on the job needs to know and understand how to:
SA5. analyze data and activities
SA6. measure business impact and disseminate relevant information to
others

Attention to Detail
The user/ individual on the job needs to know and understand how to:
SA7. check your work is complete and free from errors

57
SSC/N8108 Define business outcomes and create visualizations from results of the analysis

NOS Version Control

NOS Code SSC/N8108

Credits (NSQF) TBD Version number 1.0

Industry IT-ITeS Drafted on 24/08/2018
Industry Sub-sector Future Skills Last reviewed on 17/10/2018
Artificial Intelligence &
Occupation Next review date 31/12/2019
Big Data Analytics

58
 Annexure

Nomenclature for QP and NOS

Qualifications Pack
9 characters
SSC/ Q 0101

SSC denoting Software & Services Companies QP number (2 numbers)

(IT-ITeS industry)
Q denoting Qualifications Pack Occupation (2 numbers)

National Occupational Standard

9 characters
SSC/ N 0101

SSC denoting Software & Services Companies NOS number (2 numbers)

(IT-ITeS industry)
N denoting National Occupational Standard Occupation (2 numbers)

Back to top…

59
 Qualifications Pack For AI - Business Intelligence Analyst

The following acronyms/codes have been used in the nomenclature above:

Sequence Description Example

Three letters Industry name (Software & SSC

Services Companies)
Slash / /

Next letter Whether QP or NOS N

Next two numbers Occupation code 01

Next two numbers OS number 01

60
 Qualifications Pack For AI - Business Intelligence Analyst

Criteria For Assessment Of Trainees

Job Role AI - Business Intelligence Analyst
Qualification Pack SSC/Q8102
Sector Skill Council IT-ITeS

Guidelines for Assessment

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance
Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks
for Theory and Skills Practical for each PC.
2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC.
3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option
NOS/set of NOS.
4. Individual assessment agencies will create unique question papers for theory part for each candidate at each
examination/training center (as per assessment criteria below).
5. Individual assessment agencies will create unique evaluations for skill practical for every student at each
examination/training center based on this criterion.
6. To pass a QP, a trainee should score an average of 70% across generic NOS’ and a minimum of 70% for each
technical NOS
7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.

Compulsory NOS
Marks Allocation
Total Marks: 1200

Assessment Skills
Assessment Criteria for outcomes Total Marks Out Of Theory
outcomes Practical

1. SSC/N8127 PC1. assess the current business of

15 5 10
Collect and define the client
business PC2. assess technical capabilities of
15 5 10
requirements by the client
interacting with PC3. conduct business contextual
20 5 15
clients discussions with clients
PC4. evaluate and define the
20 5 15
requirements of the client
PC5. map the requirements to the 100
capabilities of the team or
20 5 15
organization responsible for
delivering on them
PC6. create documentation on the
5 0 5
requirements
PC7. validate requirements with
appropriate stakeholders, both
5 0 5
internal and external to the
organization

61
 Qualifications Pack For AI - Business Intelligence Analyst

Total 100 25 75
2. SSC/N8101 PC1. identify the objective of the
10 5 5
Import data as analysis
per specifications PC2. define the type of data to be
7 2 5
imported
PC3. define the volume of data to be
8 3 5
imported
PC4. define the key variables to be
15 5 10
imported
PC5. identify suitable sources for the
15 5 10
data 100
PC6. perform operations to acquire
the data and store it in datasets or 20 5 15
data frames
PC7. create and populate metadata
15 5 10
for the imported data
PC8. validate imported data using
5 0 5
appropriate tools and processes
PC9. validate the desired output with
the relevant stakeholders within the 5 0 5
organization, if required
Total 100 30 70
3. SSC/N8102 PC1. define the format and structure
5 0 5
Preprocess data for the dataset
as per PC2. define indexes and organize
5 2 3
specifications variables as per the defined format
PC3. identify the data types for each
10 3 7
variable of the dataset
PC4. identify and fix missing values in
15 5 10
each variable of the dataset
PC5. identify and fix incorrect data
15 5 10
types in each variable of the dataset 100
PC6. sort the data and create subsets
15 5 10
of the data as required
PC7. perform operations to transform
15 5 10
data types of variables as required
PC8. identify and deal with data
redundancy by normalizing the 15 5 10
dataset
PC9. validate preprocessed data using
5 0 5
appropriate tools and processes
Total 100 30 70
4. SSC/N8103 PC1. identify the data types for each
5 2 3
Perform variable of the dataset
exploratory data PC2. identify the key variables
8 3 5
analysis as per required for modelling or analysis
specifications PC3. use statistical techniques to 100
summarize the key variables in the 15 5 10
dataset
PC4. describe summary statistics for
8 2 6
key variables using graphical formats

62
 Qualifications Pack For AI - Business Intelligence Analyst

PC5. perform dimension reduction to

optimize the variables in the dataset, 8 3 5
if required
PC6. define the correlation factors
8 3 5
using clustering and other techniques
PC7. validate data using appropriate
5 0 5
tools and processes
PC8. repeat the analysis iteratively to
8 2 6
arrive at optimal results
PC9. validate the final output in
consultation with the relevant 5 0 5
stakeholders
PC10. gain inferences from the final
7 2 5
output of the data analysis
PC11. develop a hypothesis model to
7 2 5
explain the discovered inferences
PC12. evaluate the results of the
analysis and define business 8 3 5
outcomes
PC13. define prescriptive actions
based on the defined business 8 3 5
outcomes
Total 100 30 70
5. SSC/N9001 PC1. establish and agree your work
Manage your requirements with appropriate 6.25 0 6.25
work to meet people
requirements PC2. keep your immediate work area
12.5 6.25 6.25
clean and tidy
PC3. utilize your time effectively 12.5 6.25 6.25
PC4. use resources correctly and
18.75 6.25 12.5
efficiently
PC5. treat confidential information
100 6.25 0 6.25
correctly
PC6. work in line with your
organization’s policies and 12.5 0 12.5
procedures
PC7. work within the limits of your
6.25 0 6.25
job role
PC8. obtain guidance from
6.25 0 6.25
appropriate people, where necessary
PC9. ensure your work meets the
18.75 6.25 12.5
agreed requirements
Total 100 25 75
6. SSC/N9002 PC1. communicate with colleagues
20 0 20
Work effectively clearly, concisely and accurately
with colleagues PC2. work with colleagues to
integrate your work effectively with 10 0 10
them
100
PC3. pass on essential information to
colleagues in line with organizational 10 10 0
requirements
PC4. work in ways that show respect
20 0 20
for colleagues

63
 Qualifications Pack For AI - Business Intelligence Analyst

PC5. carry out commitments you have

10 0 10
made to colleagues
PC6. let colleagues know in good time
if you cannot carry out your 10 10 0
commitments, explaining the reasons
PC7. identify any problems you have
working with colleagues and take the 10 0 10
initiative to solve these problems
PC8. follow the organization’s policies
and procedures for working with 10 0 10
colleagues
Total 100 20 80
7. SSC/N9004 PC1. establish and agree with
Provide appropriate people the
data/information data/information you need to
12.5 12.5 0
in standard provide, the formats in which you
formats need to provide it, and when you
need to provide it
PC2. obtain the data/information
12.5 0 12.5
from reliable sources
PC3. check that the data/information
12.5 6.25 6.25
is accurate, complete and up-to-date
PC4. obtain advice or guidance from
appropriate people where there are 6.25 0 6.25
problems with the data/information
100
PC5. carry out rule-based analysis of
25 0 25
the data/information, if required
PC6. insert the data/information into
12.5 0 12.5
the agreed formats
PC7. check the accuracy of your work,
6.25 0 6.25
involving colleagues where required
PC8. report any unresolved anomalies
in the data/information to 6.25 6.25 0
appropriate people
PC9. provide complete, accurate and
up-to-date data/information to the
6.25 0 6.25
appropriate people in the required
formats on time
Total 100 25 75
8. SSC/N9005 PC1. obtain advice and guidance from
Develop your appropriate people to develop your 10 0 10
knowledge, skills knowledge, skills and competence
and competence PC2. identify accurately the
knowledge and skills you need for 10 0 10
your job role
PC3. identify accurately your current
100
level of knowledge, skills and
20 10 10
competence and any learning and
development needs
PC4. agree with appropriate people a
plan of learning and development
10 0 10
activities to address your learning
needs

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 Qualifications Pack For AI - Business Intelligence Analyst

PC5. undertake learning and

development activities in line with 20 10 10
your plan
PC6. apply your new knowledge and
skills in the workplace, under 10 0 10
supervision
PC7. obtain feedback from
appropriate people on your
10 0 10
knowledge and skills and how
effectively you apply them
PC8. review your knowledge, skills
and competence regularly and take 10 0 10
appropriate action
Total 100 20 80
9. SSC/N9006 PC1. build rapport with appropriate
10 3 7
Build and people at the workplace
maintain PC2. develop new professional
10 3 7
relationships at relationships
the workplace PC3. build alliances to establish
mutually beneficial working 10 3 7
arrangements
PC4. foster an environment where
10 4 6
others feel respected
PC5. identify and engage a diverse
10 4 6
range of influential contacts
100
PC6. obtain guidance from
appropriate people, wherever 10 3 7
necessary
PC7. attentively listen to ideas and
10 3 7
give constructive feedback
PC8. promptly resolve conflicts
10 2 8
between self or others
PC9. work with colleagues to deliver
10 2 8
shared goals
PC10. recognize the contributions
10 3 7
made by your colleagues
Total 100 30 70
10. SSC/N9007 PC1. gather client context and
15 5 10
Build and requirements
maintain client PC2. manage fluctuating client
25 10 15
satisfaction priorities and expectations
PC3. respond to client requests in a
100 20 5 15
timely and accurate manner
PC4. continuously improve personal
15 0 15
service based on client feedback
PC5. plan deliverables based on client
25 10 15
needs
Total 100 30 70
11. SSC/N9010 PC1. gather needs of concerned
10 0 10
Convince others people
100
to take PC2. adapt arguments to consider
15 0 15
appropriate diverse needs

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 Qualifications Pack For AI - Business Intelligence Analyst

action in different PC3. use small wins as milestones to

25 10 15
situations gain support for ideas
PC4. persuade with the help of
25 10 15
concrete examples or evidences
PC5. take structured actions to reach
25 10 15
consensus on the course of action
Total 100 30 70
12. SSC/N8108 PC1. identify the objective of the
15 5 10
Define business analysis
outcomes and PC2. establish the purpose, scope,
create and target audience to report the 15 5 10
visualizations business outcomes
PC3. define the delivery mode and
format (such as excel sheets, reports, 15 5 10
APIs) to report the business outcomes
PC4. summarize the defined business
10 2 8
outcomes into a narrative
PC5. select suitable visualizations to
100
represent the defined business 10 3 7
outcomes
PC6. represent outcomes through
visualizations using standard
25 10 15
templates and agreed language
standards
PC7. validate visualizations with
5 0 5
appropriate people
PC8. publish visualizations for
consumption across all agreed 5 0 5
formats
Total 100 30 70

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