UNIVERSITI TEKNOLOGI MARA MERBOK,

SUNGAI PETANI, KEDAH

FACULTY OF BUSINESS MANAGEMENT

ORGANIZATIONAL BEHAVIOR
(MGT321)
“CASE STUDY”

PREPARED BY:

NO. NAME NO. MATRIX

1. AQILAH MAISARAH BINTI MOHD ZAHRIN 2022744935

2. NURSHAZA AFZA BINTI MAT JAMIL 2022129509

3. NURUL AYNA BINTI ABDUL SIDEK 2022791523

4. NOR SHAZLIANA BINTI SOHEDEIN 2022744857

5. MUHAMMAD AZIM DANISH BIN NORAZMI 2022925489

6. MUHAMMAD AIMAN BIN ISKANDAR 2022941541

FOR:
MADAM INTAN NAZRENEE BINTI AHMAD
 1. INTRODUCTION (SUMMARY THE CASE STUDY)

Each store is managed by a local manager who is well acquainted with the community,
allowing them to understand the specific needs of their customers and create a unique store
experience. These Green Teams consist of approximately 13 employees working in different
departments of the store. They collaborate to undertake initiatives that benefit the environment
and the local community. The concept of Green Teams originated in one store where some
employees wanted to contribute to environmental efforts.

The company's higher-ups liked the idea so much that they made it a requirement for
every store to have a Green Team. Each Green Team convenes monthly to report their progress
to the person responsible for sustainability efforts. One suburban store even developed an
intricate carpool program for employees to encourage a reduction in drive-alone car trips. As
long as the Green Team`s focus is on their local store and community, they are granted freedom
and support from corporate management.

Participation in Green Team initiatives has developed a friendly competition between

stores and rewards employees who participate with incentives. These values of support and
encouragement are consistent throughout WOW Supermarket company culture, where
employees are valued for their personal contributions. As their Website explains, “To be a truly
great company means that we continually evolve to meet the changing needs of our customers,
our staff and the world around us. ” With these values, WOW Supermarket" is a workplace that
truly believes that taking good care of our co-workers, our customers and our environment is
what drives the success of our business.
 2. MAIN ISSUE
The main issues of this case study are:

➢ Inconsistent leadership

● The case studies show that Green Team have used variations in order to operate Wow
Supermarket.

● The Green Team didn’t have a specific leader that mainly assisted only one team.

● Wow Supermarket has established a green team to create better management but
based on the studies, Green Team didn’t have a specific leader and thus can bring to
possibilities of weak management.

● As can be seen, Green Team has a single long-term leader, two leaders work together
and change their leader frequently.

● Frequent change in leadership also will disrupt the department development and overall
direction if not managed properly.

➢ Ideology of establish Green Team under WOW Supermarket

● WOW Supermarket used to be a small chain Supermarket that was established in 2022
nine stores operated under it and Green Team have been created to distinguish their
store.

● They create a friendly competition between stores and reward employees with
incentives.

● Other than that, they believe the Green Team can bring success to the future.

● Despite this, the existence of Green Team also can lead to rivalry between the
employees while they express their ideas and fierce competition.
 3. ANALYSIS OF THE CASE STUDY

3(i). What types of teams are the Green Teams?

Analysis of how the Green Teams at WOW Supermarket work:

● The Green Team has 13 employees from different departments of the store. They meet
on a monthly basis and they report to the sustainability coordinator of the company.
● The team's leadership is different for different stores. The stores make their own
decisions on how they are going to use leadership, others have one leader while others
have two leaders who work together.
● The teams act like liaisons amid their department and they help educate staff, also
create recommendations for their management.
● The Green Teams work together to achieve a certain predetermined goal or to finish a
given project.
● The teams work on projects like the wilderness and wetland cleanup, painting and
weeding at the local elementary school, they have also worked on cleaning and
beautifying gardens for low-income families.
● The team works together to handle environmental and social issues of sustainability in
the organization stores and their surroundings in the community.
● One suburban store even developed an intricate carpool program for employees. For
example, everytime an employee joins the staff car pool, his or her name is entered into
a monthly drawing for a gift card.

To conclude, this Green Teams are in the types of:

Formal Group

● Task Group

A team of people cooperating to finish a project or task. For example, Green Teams are
cooperating to do a variety of projects in their store and local community which is
wilderness and wetland cleanup, painting and weeding at a local elementary school, and
helping plant gardens for low-income families. This is because they got a lot of support
from their management.
 3(ii). How can we tell if the Green Teams are successful or not? Analyze the
situation before you give the answer.

ADVANTAGES DISADVANTAGES

The employees at WOW Supermarket are Some employees did not put the same level
granted freedom and support from corporate of effort to complete a task.
management to work on their own without
being controlled.

Green Teams are able to satisfy all of the Green Teams have a single long-term leader
needs and wants of both employees and and two leaders who work together, the team
customers to achieve their goal. does not have specific leaders.

Green Teams have managed to meet and do Some employees in the team lack
meetings every once in a month to report communication, they do not speak out and
their progress. express their views on particular issues.

Green Teams has a stronger marketing

strategy to promote their goods to customers,
which makes customers likely to prefer their
company over others.

Based on the analysis, we can tell that Green Teams are successful due to their advantages
being stronger compared to their disadvantages.
 3(iii) How would you recommend Green Teams resolve potential conflicts? Advise the
teams by applying suitable decision making techniques. Suggest solutions to solve the
conflicts based on chosen techniques.
Nominal Group Technique

Potential Conflict Solutions

1. Employees often arrive late to work. Step 1

- Working time is 9:00 am but 1. Ask the employees whether the
employees arrive at 9:15 which is 15 current time is suitable or not?
minutes late.

2. Workers frequently take time off. Step 2

- The company offers 20 days of leave 2.Employees were asked to sit in a group
each year; however, some employees ,then write their opinions on the issue.
take more time off than that without a
valid reason.

3. Unskilled employees Step 3

- Some employees lack the necessary 3.Everyone needs to present their ideas
communication skills to interact with
customers and colleagues.
Additionally, the employees lack
expertise with Adobe Photoshop
software and other editing tools.
 4. Different opinions Step 4
- Issues that frequently arise when 4.Best ideas counted by the highest votes to
employees dispute with one another, reached an agreement.
such as how to determine the
inventory of items and other things.

Conclude:
- The nominal group technique can assist WOW supermarket in quickly resolving
conflicts because all solutions are based on rating and voting for the best concept or
ideas, as well as options that are equitable and approved by every employee.

- The nominal group technique also listens to the views of all employees through the
individual writing process during the discussion session with the manager.

3(iv). How would WOW Supermarket maintain a cohesive team. Create a plan of action to
help this company to stay competitive and succeed in the business.

WOW Supermarket can maintain a cohesive team by using these plans in order to stay
competitive and succeed in the business.
 PLANS PERSON IN CHARGE

1.Establish clear goals and objectives by Green Team Managers.

concentrating on environmental and
community projects that are in line with the
organization’s long-term sustainability and
community involvement objectives. This
would firmly set apart the goals to be
achieved for Green Teams and WOW
Supermarket’s.

2. Hold regular team meetings twice a week WOW Supermarket Store Managers, Green
with their employees to explain and remind Team Managers, Human Resources
them of their responsibilities. Emphasize the Department.
key roles on balancing employees's tasks at
WOW Supermarket without abandoning one
or the other tasks. Holding these meetings
help to keep watch on their employees to
ensure they are obliged to both tasks.

3. Provide essential training and education to Branch Managers, WOW Supermarket Store
employees periodically. Offering instruction Managers, Green Team Managers, Human
and training on sustainability-related subjects Resources Department, Legal Department,
including waste management, energy Finance Department, IT Department.
efficiency, and sustainable materials
management. Engage outside speakers or
host webinars to teach staff members about
best practices for sustainability.

4. Continue to reward employees that Branch Managers, WOW Supermarket Store

involved themselves in Green Team Managers, Green Team Managers, Human
initiatives. Distribute rewards in terms of Resources Department, Performance
cash, gift cards or even sponsoring vacation Managers, Legal Department, Finance
trips. These incentives act as a celebration Department, IT Department.
and recognition of WOW Supermarket’s
employees. As a result, the employees will
feel acknowledged by the organization.

5. Establish key performance indicators Branch Managers, WOW Supermarket Store

(KPIs. Regularly keep track of the employees' Managers, Green Team Managers, Human
KPIs in order to ensure that long-term goals Resources Department, Performance
of the WOW Supermarket can be Managers, Legal Department, Finance
accomplished. (KPIs) are valuable and useful Department, IT Department.
to assess the progress made by employees.

3(v). If you were managing a green team, how would you keep them motivated? Explain
by applying any theory in chapter motivation.

Need for Achievement (n-Ach)

● Celebrate Personal Growth (small celebration):

- By arranging a "potluck" for those employees who completed their tasks successfully.

- Small celebration: Green Team Potluck Party (Dinner)

- Venue: Office Launch (Level 1)

- Time: 7:30 p.m. - 9:30 p.m.

-Involved: All Green Team staff (Staff, Branch Managers, WOW Supermarket Store Managers,
Green Team Managers, Performance Managers, Human Resources Department, Legal
Department, Finance Department, IT Department)

● Provide autonomy (project selections):

- Letting Green Team employees to set their own project based on their interest and experience.

- Example: Wildan who is one of the members in Green Team managed to do their job flawlessly
and got promoted to oversee a project for Green Team in accordance with his aptitude and
areas of interest. For instance, Wildan's passion for fashion allows him to decide whether to
establish a dress code for their upcoming undertaking.

● Provide varied and meaningful tasks (specialized project):

- Anyone on the Green Team who excels in that particular task will be assigned a unique project
to complete. From the beginning to the end, they will oversee that task. In this case, the
employees will feel honored and inspired to do better on that task.

- Example: Alyssa, who was selected to manage a new project for the Green Team, will oversee
the entire undertaking from start to finish. She'll take the lead on that assignment. Alyssa will
ensure the project's successful completion.

Need for Power (n-Pow)

● Project leadership assignment (Campaign Leader) :

- Assign a Green Team member with people-influencing skills to the position of "Campaign
Leader." This person will be in charge of managing all aspects of the campaign, from strategy to
implementation. Coordinating with other departments, establishing deadlines, and making sure
that every component of the campaign is in line with the broader marketing plan are among the
tasks.

- Example: Based on the manager's observation, Mikhael was selected as the "Campaign
Leader" for the future Green Team events since he possesses people-influencing skills. He will
instruct the participants regarding the event. Mikhael, who has all the qualities of a leader, will
mentor the participants and direct the activity. In order to accomplish this, Mikhael will work with
other departments.

● Identify potential leaders (mentoring and coaching) :

- Employees in the Green Team who possess the capacity to impact others will be tasked with
serving as mentors to their colleagues. By imparting knowledge, offering direction, and assisting
others in honing their abilities to perform that particular job while also coaching certain soft
skills.

- Example: As a mentor for the Green Team, Arash is the one with the ability to influence others.
Depending on his aptitude and experience, he will advise his colleague on how to carry out a
specific task. Additionally, he will impart a soft skill to his members. For instance, emotional
intelligence and communication.

Need for Affiliation (n-Aff)

● Team ritual (Recognition and Appreciation) :

- Every morning prior to reporting to work, all employees in the Green Team are required to
pause and express gratitude for any accomplishments, whether they are individual or collective.
This can involve praising finished tasks, extraordinary efforts, or accomplished milestones.

- Example: To celebrate each success, all Green Team members are required to attend a
morning briefing. Even though it's a tiny victory, they should all enjoy it as a mark of respect and
hard work. They simply praise everyone for their efforts and hard work while sitting in a large
group.

● Open Communication Channels (Regular Team Meetings) :

- Arrange for the Green Team members to meet once a week to discuss updates on the
projects, exchange problems, and come up with solutions. The agenda includes progress
reports, updates on particular activities, and a period set aside for open debate.

- Example: Every evening before they leave the workplace, all of the Green Team members are
required to gather for a regular meeting where they review any reports, projects, or impending
events. A member of the Green Team needs to sit and talk, expressing their personal viewpoints
and opinions. In every project they undertake, they have to report on their progress. Other than
that, everyone must disclose their problems, if they have any, in order to receive mentorship.
 3(vi). Explain the solution/suggestion list on the main issues.

NO. MAIN ISSUE SOLUTION

● The Green Team should practice proper
leading skills in each of their departments.

● There should be a main single-long term

leader only for each Green Team.

1. Inconsistent Leadership
● This type of leadership will produce
consistency in management and the leader
will be more experts day by day with a good
productive work environment.

● The single long-term leader from each

department can conduct a monthly staff
meeting in order to update organizational
and team members goals.
● They should do periodic meetings so they
can express their ideas to achieve their goals
together.

● This is because each of the employees had

different goals.
2. Ideology of establish Green
Team under WOW
● They should learn to accept other people's
Supermarket
ideas without judgment.

● If there is disagreement it should be solved

in the meeting only.
 4. CONCLUSION

In conclusion, this case study highlights the significance of teamwork at WOW Supermarket and
emphasizes the effectiveness of Green Teams in fostering a sense of community and
environmental responsibility. The company's decentralized approach, allowing each store to
tailor its Green Team initiatives, showcases flexibility and creativity. The friendly competition
among stores, coupled with incentives for employee participation, reflects a supportive company
culture valuing individual contributions. Ultimately, WOW Supermarket's commitment to
employee well-being, customer satisfaction, and environmental stewardship underscores its
vision of a successful business driven by holistic care.