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Senior Director, Strategic
Communications
at Vonage
Holmdel, NJ
SENIOR DIRECTOR, STRATEGIC COMMUNICATIONS
As a part of our next phase of growth, Vonage seeks to advance our position as the leading provider of
communications engagement solutions, and is looking to add a talented senior communications
professional to our team. The Senior Director, Strategic Communications will have a passion for crafting
narratives that are unique and compelling, which drive awareness and engagement among internal and
external stakeholders including media and industry analysts, with the ability to simplify complex topics
into easily understood concepts. You will also bring deep experience in executive communications,
leading programs, projects and deliverables for CEO and C-Suite leaders. At the same time, you’ll live in
a faced-paced, results-driven organization where execution and adhering to deadlines are just as
important as getting the strategy and content right.
You must be able to understand and articulate technology topics — Communications Software as a
Service (Unified Communications and Contact Center), Communications APIs/5G capabilities/network
APIs – and their benefits – to a wide range of audiences, while avoidingindustry jargon.
This is a hands-on, individual contributor role. This person must build trust with executive leadership and
will be viewed as a strategic advisor to senior leadership.
Key Responsibilities
• Work closely with the VP of Corporate Communications to develop a long-term communications
strategy and set operational goals in collaboration with internal and external communications
leaders
• Work as the lead storyteller bringing the Vonage story to life through the voices of our executives
and subject matter experts.
Lead Executive Communications for CEO and key C-suite team members including internal
communications, external speaking engagements and strategic presentations.
• Collaborate closely with Internal and External Communications leaders to position our executives
as thought leaders across next generation communications and engagement solutions.
• Develop strong understanding of departmental, divisional, and corporate goals and strategies,
and ensure they are integrated into communications and outreach activities.
• Collaborate with internal teams to create integrated communications plans/campaigns that build
awareness, understanding and engagement in support of specific priorities in support of
overarching organizational goals.
• Monitor the development, implementation, and successful integration of all communications
plans; elevate our metrics program via KPI development and regular reporting to measure the
impact of strategy and tactics.
• Leverage internal and external communication platforms to relay complicated messages and
concept in simplified, easy-to-understand manner using storytelling, video, podcasts, FAQs
among other channels
• Produce/collaborate on production of a variety of individual communications products for internal
and external audiences, including writing, editing, and/or publishing communications.
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Qualifications
• 15+ years of experience, including proven experience building an executive platform in B2B
SaaS
• 8-10+ years of experience developing and writing CEO/executive-level speeches/presentations
and other support materials.
• 8+ years experience in script writing, video, op-eds
• Strong business acumen to develop strategic corporate presentations.
• Excellent writing skills, a strong storyteller with a passion for influencing audiences.
• BA in English, Journalism, or Communications preferred or equivalent experience.
• Senior person who will roll up their sleeves and get the job done doing everything from execution
to highly strategic communications.
• Superior writing, editing and oral communication skills and ability to translate complex information
into clear and effective messaging. Expertise in developing and implementing global business
and executive communication strategies; general business acumen
• Strong communicator and storyteller with a proven track record of building trust with executives
while working on complex and confidential projects, preferably in high-growth technology
companies
• Proven experience in influencing and partnering with cross-functional teams of writers, video
producers, and subject matter experts
• Passionate about technology, intellectually curious, and willing to experiment with new platforms
to reach our audiences.
• Problem solver with an ability to cut through the noise and simplify complex narratives.
• Able to navigate a matrix environment and ambiguous situations.
• Ability to build tight partnerships with stakeholders across the Communications and Marketing
Teams, including External and Internal Communications, Analyst Relations, Brand and Creative
team, Product Marketing, Events and beyond.
• Only strong collaborators who put the team first should apply
Additional important qualities and skills:
• Roll-up-your-sleeves attitude, meticulous attention to detail, an absolutely can-do attitude,
coupled with a true team spirit and the ability to juggle projects and priorities, are what makes this
group so effective
• Excellent project management skills, with the ability to lead and manage multiple time-sensitive,
high priority projects under tight deadlines
• Innovative and creative thinker who can articulate a compelling vision and get down into the
lowest level of detail in order to operationalize it
• Deep experience working in fast-paced, fluid and challenging environments and direct
experience in corporate communications at a public company
• Confident in managing high-level internal and external stakeholders and have a reputation for
working effectively with cross-functional partners
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