EOX ELEVATOR

OWNER’S GUIDE
 PROTECTING YOUR
NEW INVESTMENT

Elevators are a significant capital investment, and they influence your

building’s marketability based on their performance and appearance.
Elevator equipment gets constant use and requires continual care. When your warranty expires, an ongoing
preventative maintenance plan should be put into place. Preventative maintenance ensures optimal and safe elevator
performance, prolongs the life of your equipment and reduces unexpected issues. Preventive maintenance keeps
elevators operating at their best, helps avoid major replacements and prolongs the valuable life of your elevators.
Contact your TK Elevator account representative to discuss a service plan that meets your needs.

TK Elevator maintenance plans provide:

Prolonged life cycle Our technicians are trained to help protect your investment through proper
maintenance, increasing the valuable life of your elevators.

Enhanced efficiency Sustainability means saving energy where possible. Our technicians will make sure
your elevators operate at peak performance levels.

Minimal downtime As a member of your team, we will work to anticipate and prevent future problems
before they occur, helping to avoid downtime and dissatisfied tenants.

Lower maintenance costs As a member of your team, we will work to anticipate and prevent future
problems before they occur, helping to avoid downtime and dissatisfied tenants.

Guaranteed peace of mind Your elevators are in the hands of the industry’s best trained and equipped
professionals. Why settle for less?

02 EOX ELEVATOR OWNER’S GUIDE

 CONTENTS
02
Protecting your new investment

04
We take safety seriously

06
Elevator care

08
Before calling for service

Safe Riding Practices

Safety is TK Elevator’s top priority. Here are tips to
help ensure the safe use of your new elevator:
09
Cost saving tips

Always enter and exit the elevator promptly.

Doors should not be held open with a hand or
any body part.
10
Emergency procedures

12
Watch your step when entering or exiting the
elevator. If the elevator is not stopping level with
the floor, stop using it and call your technician.
Do not reach into the door while it is closing. Key switches
Children should never ride unattended or be

14
permitted to play in and around the elevator.

Car and Hall fixtures

16
Digitally Native package

Illustrations and images in this brochure may differ from the installed
product. Consult your local representative for more information.

EOX ELEVATOR OWNER’S GUIDE 03

 WE TAKE SAFETY
SERIOUSLY

04 EOX ELEVATOR OWNER’S GUIDE

Safety Features

This Owner’s Guide contains information which applies to EOX vertical transportation equipment.

For safety purposes, all building maintenance personnel should become familiar with the function of the keyswitches
and push button operations on the elevators.

Electronic infrared door edges detect when the elevator doorways are blocked, and keep
them open until the blockage is removed. If one of the infrared beams is interrupted, the doors
will not close or will automatically reopen if already closing.
Vent slots ensure adequate air flow.
Emergency exits should be locked at all times and used only by emergency personnel.

Electronic infrared door Emergency exit Hoistway Door Key

Consult your local TK Elevator representative for state/province

or local codes that vary from the national elevator code.

TK Elevator products are equipped with a number of devices for

the protection and convenience of passengers.

EOX ELEVATOR OWNER’S GUIDE 05

 ELEVATOR CARE

Elevator equipment requires regular care. Here are tips for minimizing costs
while ensuring optimal elevator performance and appearance.

Things you can visually inspect

While a majority of service tasks must be performed by a trained elevator technician, your building personnel can
perform the following actions to help ensure proper and safe equipment operation:

ʣ Visually inspect the car for malfunctioning lights, ʣ Check the doors for ease of operation. Any
damaged flooring or damaged cab fixtures. binding or dragging indicates a need for
These should be repaired by an appropriately alignment or adjustment from a properly trained
trained individual. elevator technician.
ʣ Ensure the car sill is clean at all times, as trash in the ʣ Ensure the doors are plumb and close completely.
sill grooves can affect door operation. Excessive looseness may cause a safety hazard
and will require an adjustment by a properly trained
elevator technician.

06 EOX ELEVATOR OWNER’S GUIDE

Cleaning your elevator. Your new elevator is a valuable investment.
Here are routine steps to maintain your equipment’s appearance:

Cabin walls and handrails Microban® antimicrobial Stainless steel

Clean all surfaces with a soft cloth product protection A mild detergent also removes
or soft natural bristle brush with a Routine cleaning of the elevator fingerprints, smears and routine
nonabrasive PH-neutral solution. push buttons with a mild detergent spills. Consumer-type glass cleaners
Do not use strong solvents, such will remove fingerprints, smears and and stainless steel cleaners may
as thinners or solutions containing everyday spills. Do not use abrasives also be used. Avoid the application
chlorinated hydrocarbons, esters or or harsh chemicals. of stainless steel cleaner to elevator
ketones, or any abrasive cleaners. buttons. Do not use abrasives or
harsh chemicals.

Important
Whenever you use any cleaning or polishing products mentioned above, remember to always
follow the manufacturer directions. Alkaline ammonia solvents, hydrocarbon solvents and
halogenated hydrocarbon solvents should never be used on elevator push buttons.

EOX ELEVATOR OWNER’S GUIDE 07

 BEFORE CALLING
FOR SERVICE
Things to check:
If you think your elevator is operating in an unsafe manner (i.e., doors are slamming, elevator is not leveling properly),
the car should be taken out of service and you should immediately notify your local TK Elevator office. In any instance,
always check the items on below before contacting TK Elevator for a service call. Following this checklist may save
you the cost of a service call and get your elevator back in service quickly.

Checklist:
Check that all key operated switches are in the normal
“RUN” position.

Be sure the car and hoistway door sills are free from
debris. Both sills should be cleaned regularly. Foreign
objects such as gum, wrappers, paper clips, coins and
other debris collect in the sills and could prevent the
doors from operating properly, sometimes resulting in
an elevator shutdown.

If the elevator is stopped at a landing with the doors

open, and the sills are free of debris, press the Door
Close button until the doors close. Then determine if the
elevator has returned to normal operation.

In a power failure, have your electrician check for

blown fuses or tripped circuit breakers in the mainline
disconnect or meter room.

Be sure your building has full power from the

power company.

For hydraulic applications, if the elevator has been at

rest for an extended period of time, run the car up and
down the hoistway for several minutes. This will heat up
the oil in the power unit, ensuring optimum performance.

If the call is late in the business day or after 4:30 p.m.,

assess the situation to determine if the repair is an urgent
matter. If you find that there is not an emergency, and
you do not have 24-hour emergency callback coverage,
you may consider waiting until normal business hours to
notify TK Elevator. This will avoid overtime charges.

08 EOX ELEVATOR OWNER’S GUIDE

 COST SAVING TIPS

We provide the following recommendations for controlling the costs

associated with your equipment

Be certain your equipment is protected by a warranty plan, extended warranty or a service program.
The electronic and mechanical components in an elevator system are expensive and just one uncovered
malfunction could be very costly. In addition, liability exposure exists when equipment is not properly
maintained.

Make sure that the elevator smoke detectors are operating properly. Otherwise, they could cause the
elevator(s) to trigger emergency recall. This could result in the elevator(s) being unnecessarily removed
from service, or worse, not cause the elevator to properly go on emergency recall when needed.

Do not overload the elevator beyond its rated capacity. Overloading the unit will cause a fault in the system,
which will result in a shutdown, and likely trap the passengers inside.

In a power failure or fluctuation, have your electrician check mainline disconnect fuses before placing a
call. The building owner is responsible for the main power source and related fuses.

To avoid jeopardizing your warranty, never allow unauthorized personnel to perform service, repair or
modify your elevator.

Protect your elevator against vandalism, misuse and abuse.

Clean your elevator interiors according to manufacturers’ guidelines. Some tips for cleaning the Cab
Finishes are included in this manual.

After placing a trouble call, refrain from cycling the mainline disconnect, as it may clear important
diagnostic information.

EOX ELEVATOR OWNER’S GUIDE 09

 FIREFIGHTERS’
EMERGENCY
OPERATION
While rare, your elevator may need to be used
by emergency personnel during an emergency.
Here’s a fire overview of automatic features and
tips for these situations.
Fires
Your elevator is equipped with a Firefighters’ Service
mode that’s initiated automatically by building smoke
detectors or by your lobby’s Fire Service keyswitch.
When activated, it cancels all requests for elevator
service, returns the elevator to the recall floor*, opens
the doors and keeps them open. This allows trained
emergency personnel (i.e., firefighters, Emergency
Medical Technicians, first responders, etc.) to have
complete control of the elevator.

Only emergency personnel should be permitted to

reset Fire Service, after being certain there’s no fire
in the building and smoke/heat detectors have been
reset. Elevator personnel may also activate and reset
Fire Service for test and inspection purposes.

Fire service keyswith Hall station and EOX - Surface EOX - full column
and jewel other fixtures mounted COP COP with DEP
Jewel lights when Fire Service operation (2019 code) (2019 code) (2019 code)
is activated, indicating the elevator is
returning to the recall landing.
(2019 code)

* The recall floor is either the designated or alternate floor as designated by local fire
authorities for the building.

10 EOX ELEVATOR OWNER’S GUIDE

Power failure Battery lowering
In the event of the loss of normal power, limited elevator Some hydraulic elevators are equipped with an optional
service is continued through an automatic transfer to Battery Lowering Unit, which provides supplemental
an Emergency Power operation. When normal power is power for the elevator when it loses power. The unit
restored, the elevators will automatically transfer back to returns the elevator to a designated landing and opens
normal operation. If there is not a standby power supply, the doors, allowing passengers to exit safely.
the elevators will stop in progress and remain at rest until
normal power is restored. Become familiar with the type Stalled elevators
of emergency power operation required by building code. In the unlikely event that your elevator becomes stalled
with passengers inside, do not attempt to rescue them.
Auto-rescue feature Instead, immediately call your elevator service provider
Some elevator systems are equipped with an auto-rescue at 844 427 5461. In the event that a passenger is injured
feature that moves your elevator cab to the next or ill, call 911. There is an emergency communication
available landing in a power failure. It then opens the phone inside the elevator for anyone trapped to speak to
doors to allow passengers to exit safely. trained emergency response/dispatch personnel. They
will reassure the passenger that steps are being taken to
Emergency power operation remove them from the elevator.
An Emergency Power Lowering System provides
automatic or manual return of an elevator to a
predetermined landing during a blackout or single-phase
electrical condition. If there is a standby power supply,
the elevators will automatically return to the lowest
landing and the doors will open, allowing the passengers
to exit. The doors will then close, and the elevator will
shut down. The elevator will remain at this landing until
the power is restored.
EOX ELEVATOR OWNER’S GUIDE 11
 KEYSWITCHES
Keys to your elevator should be kept in a secure, central location and used
by authorized personnel * (Group 2: Authorized Personnel). Standard and
optional keyswitches are featured below.

Card reader activation keyswitch Door hold open keyswitch Light keyswitch
Activates and deactivates card reader unit in the car. Holds door in the open position located inside the car. Controls elevator cab lighting key.

Light and fan keyswitch Two-speed fan keyswitch Floor lockout keyswitch **
Controls elevator cab lighting and fan. Controls fan speed in elevator. Enables authorized personnel to lock
out access to specific floors located in
car or hall. The elevator floor button will
not work unless the keyswitch is in the
“ON” position.

SE
RVICE
Independent service keyswitch Hospital emergency keyswitch Emergency light test keyswitch
Elevator no longer responds to hall calls and remains Used for commandeering car during a Allows for testing of emergency light function.
on a floor with its doors open until a floor is selected medical emergency.
and the “Door Close” button is held; then, the
elevator starts to travel. Useful when transporting
large goods or moving groups of people between
certain floors.

* Authorized personnel are those individuals trained in the operation of the elevator equipment
and designated by the owner to use the equipment.

** Typically, all floor keys are keyed alike. If not, each floor will require a different key number.

12 EOX ELEVATOR OWNER’S GUIDE

 VOICE
TONE

Voice tone keyswitch Attendant service keyswitch Hall call registration keyswitch
Allows authorized personnel to Provides in-car control over the elevator. When Allows authorized personnel to register an
turn voice annunciator on or off. the keyswitch is in the “ON” position, the elevator up or down hall call.
will be controlled by the attendant and will not
respond to hall requests. The keyswitch, when in
the “ON” position, will be overridden by emergency
operations (fire service, emergency stop, etc.).

The FEO-K1 key should be

available for use by emergency
personnel (Group 3:
Emergency Personnel).

BLUE

Code blue keyswitch Lobby park keyswitch Emergency power keyswitch

Mounted in hall station to call the Allows a programmable number of Provides in-car control over the elevator. When
car to the respective floor in elevators to return to the lobby and the keyswitch is in the “ON” position, the
an emergency. park, when in the “ON” position. elevator will be controlled by the attendant and
will not respond to hall requests. The keyswitch,
when in the “ON” position, will be overridden by
emergency operations (fire service, emergency
stop, etc.).

The keys below are restricted to be used by elevator personnel

(Group 1: Restricted).

Hoistway access keyswitch Inspection keyswitch Hoistway enable keyswitch Run/stop keyswitch
Gives access for inspectors from hall. Used for inspection mode. Used for inspection mode. For emergency stop in
the hoistway (no alarm bell
is activated).

EOX ELEVATOR OWNER’S GUIDE 13

 CAR & HALL
FIXTURES

Hall call button Car riding lantern

Our flush-mounted, stainless steel call Arrow lights up in the direction of targeted travel.
buttons, available in single or dual up/down
configuration with white halo, are placed
directly in the entrance frame.

Combo hall lantern and position indicator

Flush-mounted display shows the elevator travel direction and
position located in the hall entrance frame.

14 EOX ELEVATOR OWNER’S GUIDE

 Door open button Firefighters’ Operation
Reopens the doors when pressed. lockbox
(front)
Access to firefighters’
operational panel using the
FEO-K1 key.
ADA hands-free telephone
Provides emergency communication
from the elevator to a point outside
the hoistway.

Floor buttons
Indicates each floor serviced
by the elevator. The button
illuminates when pressed,
indicating a call has been placed.
Door close button
Causes doors to begin closing when
pressed (front).

Alarm button
Alerts others that someone in
the elevator needs assistance.

EOX - Surface mounted COP

(2019 code)

Door open button Touchscreen floor

Reopens the doors when pressed. call display
(front) Fully customizable 12-inch LCD.

ADA hands-free telephone

Provides emergency communication
from the elevator to a point outside
the hoistway.

Floor buttons
Indicates each floor serviced
by the elevator. The button
illuminates when pressed, 10 key number pad
indicating a call has been placed. Alternate floor call buttons that
is ADA compliant.
Door close button
Causes doors to begin closing when
pressed (front).

Alarm button
Alerts others that someone in
the elevator needs assistance.

Integrated multimedia Firefighters’ Operation

Tells where the elevator lockbox
is traveling, display headlines,
weather and date and time, Access to firefighters’
as well as function as the operational panel using the
ADA communication screen. FEO-K1 key.

EOX - full column

COP with DEP
(2019 code)

EOX ELEVATOR OWNER’S GUIDE 15

 DIGITALLY
NATIVE
PACKAGE

16 EOX ELEVATOR OWNER’S GUIDE

 MULTIMEDIA
INFOTAINMENT
SCREEN
An in-cabin multimedia display is included with EOX elevator system. Along
with the MAX Pro maintenance subscription1 comes an AGILE Infotainment
Plus package that gives you access to the AGILE Management Center where
customization of the screen begins.
The 10 inch liquid crystal display (LCD) screen functions as a standard position indicator and controller information
display on the left side with a fixed layout. But the right side of display can be customized with single or double news
feeds, weather and date/time widgets.
The digitally native hardware and advanced digital services opportunities in EOX, gives you everything you need to
expand into this newly digitized economy we all live in. Making EOX future proof and ready for your choices today and
in the future.

1 During the NIM period, the MAX Pro maintance subscription and AGILE Infotainment Plus package are included.
Keeping your service contract up-to-date, will ensure you get the passenger experience you want.

EOX ELEVATOR OWNER’S GUIDE 17

 Multi-purpose digital elevator platform
One display can provide a variety uses. Typically, the display functions as a news and information screen, but it
also can serve as a message board for elevator and special mode status, emergency operations and emergency
communications with VoIP and two-way chat to be ASME A17.1/CSA B44 code compliant.
Icons may appear below the floor position indicator. See next page for their meanings.
When the elevator help button is activated, the display works jointly with the ADA elevator telephone. The right side
of the screen displays message prompts for emergency communications and guides passengers through messages.
In an emergency or stalled elevator, a hearing- or speech-impaired passenger can reply to the emergency responder,
using the yes/no pushbuttons (DOOR OPEN and DOOR CLOSE) in the text messsages. The responder receiving the
call can also access secure live video from inside the car to help to quickly assess and address the situation.

Audible call when Help button is pressed. Text communications

Customize both the look and the content across multiple screens at once.
The left side of screen is not configurable because it is managed by the elevator controller. However, the
Infotainment area of the screen can be easily customized using the AGILE management center, which allows the
building management the convenience of remotely updating the content in real time.
Even if you don't have a maintenance contract or Infotainment Plus subscription with TK Elevator, your display will
show a standard layout with a beautiful image.

Setup screens for real-time changes

Standard layout without TK elevator

maintenance contract or Infotainment
Plus Subscription

18 EOX ELEVATOR OWNER’S GUIDE

Standard layouts and themes
Examples of the infotainment area that contains news feed area, time and date widget at right, weather forecast at
the bottom. Curate the passenger experience by chosing from either light or dark theme, and selecting the desired
widgets or other control settings for your location.

Dark background Light background

Icons and descriptions

Icons may appear based on the controller information or the current status or configuration of the elevator system.

Icons Description Icons Description Icons Description

Emergency Rescue/ Earthquake & Emergency situration
Battery Operation Seismic Mode has been acknowledged

Medical Independent Valid Pin

emergency Service

Fire Evacuation VIP Mode Invalid Pin

Microphone Valid Card

Sabbath Mode
is in use

Emergency Call
Penthouse Invalid Card
in Progress

Recording Operation Blocked /

Eco Mode
in progress Call inhibition

Elevator is Regenerative
Flood Move
out of service

Firefighter Maintenance Overload

High Performance Elevator is Fan

out of group

EOX ELEVATOR OWNER’S GUIDE 19

 Suite 500

Suite 600,

P: +416 291 2000

2075 Kennedy Rd,
P: +1 844 427 5461
Atlanta, GA 30339
TK Elevator Corporation
788 Circle 75 Parkway SE

www.tkelevator.com/ca-en
www.tkelevator.com/us-en

Scarborough, ON M1T 3V3

TK Elevator (Canada) Limited

All illustrations and specifications are based on information in effect at time of publication approval.
TK Elevator reserves the right to change specifications or design and to discontinue items without prior notice or obligation.
© 2022 TK Elevator Corporation © 2022 TK Elevator (Canada) Limited | CA License #C11-651371 | 35007 | EOX Elevator Owner’s Guide