Dell G16 7630

Owner's Manual

Regulatory Model: P122F

Regulatory Type: P122F001/P122F002
May 2024
Rev. A05
Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2023-2024 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its
subsidiaries. Other trademarks may be trademarks of their respective owners.
 Contents

Chapter 1: Views of Dell G16 7630................................................................................................. 6

Right....................................................................................................................................................................................... 6
Left..........................................................................................................................................................................................6
Top.......................................................................................................................................................................................... 7
Front....................................................................................................................................................................................... 8
Bottom................................................................................................................................................................................... 9
Back........................................................................................................................................................................................ 9
Service Tag..........................................................................................................................................................................10

Chapter 2: Set up your Dell G16 7630........................................................................................... 11

Chapter 3: Specifications of Dell G16 7630...................................................................................13

Dimensions and weight..................................................................................................................................................... 13
Processor............................................................................................................................................................................. 13
Chipset..................................................................................................................................................................................14
Operating system...............................................................................................................................................................15
Memory................................................................................................................................................................................ 15
External ports and slots....................................................................................................................................................15
Internal slots........................................................................................................................................................................16
Ethernet............................................................................................................................................................................... 16
Wireless module..................................................................................................................................................................16
Audio......................................................................................................................................................................................17
Storage................................................................................................................................................................................. 17
Keyboard.............................................................................................................................................................................. 18
Keyboard shortcuts........................................................................................................................................................... 18
Camera.................................................................................................................................................................................20
Touchpad.............................................................................................................................................................................20
Power adapter................................................................................................................................................................... 20
Battery.................................................................................................................................................................................. 21
Display.................................................................................................................................................................................. 22
GPU—Integrated.............................................................................................................................................................. 23
GPU—Discrete.................................................................................................................................................................. 23
Operating and storage environment.............................................................................................................................23
ComfortView Plus............................................................................................................................................................. 24

Chapter 4: Working inside your computer....................................................................................25

Safety instructions............................................................................................................................................................25
Before working inside your computer.....................................................................................................................25
Safety precautions...................................................................................................................................................... 26
Electrostatic discharge—ESD protection............................................................................................................. 26
ESD Field Service kit ................................................................................................................................................. 27
Transporting sensitive components........................................................................................................................28
After working inside your computer........................................................................................................................28
BitLocker....................................................................................................................................................................... 28

Contents 3
 Recommended tools......................................................................................................................................................... 28
Screw list.............................................................................................................................................................................28
Major components of Dell G16 7630............................................................................................................................ 30

Chapter 5: Removing and installing Customer Replaceable Units (CRUs).................................... 33

Base cover.......................................................................................................................................................................... 33
Removing the base cover.......................................................................................................................................... 33
Installing the base cover............................................................................................................................................ 36
Solid-state drive................................................................................................................................................................ 38
Removing the solid-state drive................................................................................................................................ 38
Installing the solid-state drive.................................................................................................................................. 40
Wireless card.......................................................................................................................................................................41
Removing the wireless card.......................................................................................................................................41
Installing the wireless card........................................................................................................................................ 42
Memory................................................................................................................................................................................44
Removing the memory module.................................................................................................................................44
Installing the memory module...................................................................................................................................44
Speakers.............................................................................................................................................................................. 45
Removing the speakers..............................................................................................................................................45
Installing the speakers................................................................................................................................................ 46
Rear cover........................................................................................................................................................................... 47
Removing the rear cover........................................................................................................................................... 47
Installing the rear cover............................................................................................................................................. 48

Chapter 6: Removing and installing Field Replaceable Units (FRUs)............................................ 50

Battery................................................................................................................................................................................. 50
Rechargeable Li-ion battery precautions.............................................................................................................. 50
Removing the battery................................................................................................................................................ 50
Installing the battery................................................................................................................................................... 51
Touchpad.............................................................................................................................................................................53
Removing the touchpad.............................................................................................................................................53
Installing the touchpad...............................................................................................................................................53
Display assembly................................................................................................................................................................54
Removing the display assembly............................................................................................................................... 54
Installing the display assembly................................................................................................................................. 56
Keyboard-controller board.............................................................................................................................................. 57
Removing the keyboard-controller board.............................................................................................................. 57
Installing the keyboard-controller board................................................................................................................58
Power-adapter port..........................................................................................................................................................59
Removing the power-adapter port......................................................................................................................... 59
Installing the power-adapter port............................................................................................................................60
System board...................................................................................................................................................................... 61
Removing the system board .....................................................................................................................................61
Installing the system board....................................................................................................................................... 64
USB board........................................................................................................................................................................... 67
Removing the USB board.......................................................................................................................................... 67
Installing the USB board............................................................................................................................................ 68
Ethernet and audio board................................................................................................................................................69
Removing the Ethernet and audio board...............................................................................................................69

4 Contents
 Installing the Ethernet and audio board................................................................................................................. 70
Fan and heat-sink assembly.............................................................................................................................................71
Removing the fan and heat-sink assembly.............................................................................................................71
Installing the fan and heat-sink assembly.............................................................................................................. 73
Power-button assembly................................................................................................................................................... 74
Removing the power button..................................................................................................................................... 74
Installing the power button....................................................................................................................................... 75
Palm-rest and keyboard assembly.................................................................................................................................76
Removing the palm-rest and keyboard assembly................................................................................................ 76
Installing the palm-rest and keyboard assembly...................................................................................................77

Chapter 7: Software.................................................................................................................... 79
Operating system.............................................................................................................................................................. 79
Drivers and downloads..................................................................................................................................................... 79

Chapter 8: BIOS Setup................................................................................................................ 80

Entering BIOS Setup program........................................................................................................................................80
Navigation keys..................................................................................................................................................................80
F12 One Time Boot menu................................................................................................................................................ 80
System setup options....................................................................................................................................................... 81
Updating the BIOS............................................................................................................................................................ 90
Updating the BIOS in Windows................................................................................................................................90
Updating the BIOS using the USB drive in Windows.......................................................................................... 91
Updating the BIOS in Linux and Ubuntu.................................................................................................................91
Updating the BIOS from the One Time Boot menu............................................................................................. 91
System and setup password...........................................................................................................................................92
Assigning a System Setup password...................................................................................................................... 92
Deleting or changing an existing system password or setup password.........................................................92
Clearing CMOS settings.................................................................................................................................................. 93
Clearing BIOS (System Setup) and System passwords.......................................................................................... 93

Chapter 9: Troubleshooting.........................................................................................................94
Handling swollen rechargeable Li-ion batteries......................................................................................................... 94
Locating the Service Tag or Express Service Code of your Dell computer .......................................................94
Dell SupportAssist Pre-boot System Performance Check diagnostics............................................................... 95
Running the SupportAssist Pre-Boot System Performance Check................................................................95
Built-in self-test (BIST)................................................................................................................................................... 95
M-BIST...........................................................................................................................................................................95
LCD Power rail test (L-BIST)................................................................................................................................... 96
LCD Built-in Self-Test (BIST).................................................................................................................................. 96
System-diagnostic lights................................................................................................................................................. 97
Recovering the operating system................................................................................................................................. 98
Real-Time Clock (RTC Reset)........................................................................................................................................98
Backup media and recovery options.............................................................................................................................98
Wi-Fi power cycle..............................................................................................................................................................98
Drain residual flea power (perform hard reset)......................................................................................................... 99

Chapter 10: Getting help and contacting Dell............................................................................. 100

Contents 5
 1
Views of Dell G16 7630
Right

1. USB 3.2 Gen 1 ports (2)

Connect devices such as external storage devices and printers. Provides data transfer speeds up to 5 Gbps.

Left

1. Network port
Connect an Ethernet (RJ45) cable from a router or a broadband modem for network or Internet access.
2. Universal audio jack
Connect audio-output devices such as speakers, amplifiers, and so on.
3. Battery-status light
Indicates the battery-charge status.
Solid amber—Battery charge is low.
Blinking amber—Battery charge is critical.
Off—Battery is fully charged.

6 Views of Dell G16 7630

Top

1. Left-click area
Press to left-click.
2. Touchpad
Move your finger on the touchpad to move the mouse pointer. Tap to left-click and two fingers tap to right-click.
3. Right-click area
Press to right-click.
4. Power button
Press to turn on the computer if it is turned off, in sleep state, or in hibernate state.
When the computer is turned on, press the power button to put the computer into sleep state; press and hold the power
button for 10 seconds to force shut-down the computer.
NOTE: You can customize the power-button behavior in Windows.

1. Touchpad
Move your finger on the touchpad to move the mouse pointer. Tap to left-click and two fingers tap to right-click.
2. Left-click area
Press to left-click.
3. Right-click area
Press to right-click.
4. Power button
Press to turn on the computer if it is turned off, in sleep state, or in hibernate state.
When the computer is turned on, press the power button to put the computer into sleep state; press and hold the power
button for 10 seconds to force shut-down the computer.

Views of Dell G16 7630 7

 NOTE: You can customize the power-button behavior in Windows. For more information, see Me and My Dell at Dell
Support Mannuals.

Front

1. Left microphone
Provides digital sound input for audio recording and voice calls.
2. Camera
Make video calls, capture photos, or record videos.
3. Camera-status light
Turns on when the camera is in use.
4. Right microphone
Provides digital sound input for audio recording and voice calls.

8 Views of Dell G16 7630

Bottom

1. Left speaker
Provides audio output.
2. Service Tag label
The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware
components in your computer and access warranty information.
3. Right speaker
Provides audio output.

Back

1. Thunderbolt 4.0 port with DisplayPort

Supports USB4, DisplayPort 1.4, Thunderbolt 4 and also enables you to connect to an external display using a display adapter.
Provides data transfer rates of up to 40 Gbps for USB4 and Thunderbolt 4.

NOTE: This port is only available on computers shipped with an NVIDIA GeForce RTX 4070 graphics card.

Views of Dell G16 7630 9

 NOTE: You can connect a Dell Docking Station to the Thunderbolt 4 ports. For more information, search in the
Knowledge Base Resource at Dell Support Site.

NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.

NOTE: USB4 is backward compatible with USB 3.2, USB 2.0, and Thunderbolt 3.

NOTE: Thunderbolt 4 supports two 4K displays or one 8K display.

2. USB 3.2 Gen 2 (Type-C) port with DisplayPort

Connect devices such as external storage devices, printers, and external displays. Provides data transfer rate of up to 10
Gbps.
Supports DisplayPort 1.4 and also enables you to connect an external display using a display adapter.

NOTE: This port is only available on computers shipped with an NVIDIA GeForce RTX 3050/4050/4060 graphics card.

NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.
3. HDMI port
Connect to a TV, external display or another HDMI-in enabled device. Supports video and audio output.
4. USB 3.2 Gen 1 port
Connect devices such as external storage devices and printers. Provides data transfer speeds up to 5 Gbps.
5. Power-adapter port
Connect the power adapter to charge your computer battery.

Service Tag
The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in
your computer and access warranty information.

10 Views of Dell G16 7630

 2
Set up your Dell G16 7630
About this task

NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

Steps
1. Connect the power adapter and press the power button.

NOTE: The battery may go into power-saving mode during shipment to conserve charge on the battery. Ensure that the
power adapter is connected to your computer when it is turned on for the first time.

2. Finish Windows setup.

Follow the on-screen instructions to complete the setup. When setting up, Dell Technologies recommends that you:
● Connect to a network for Windows updates.
NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when
prompted.
● If connected to the Internet, sign in with or create a Microsoft account. If not connected to the Internet, create an
offline account.
● On the Support and Protection screen, enter your contact details.

Set up your Dell G16 7630 11

3. Locate and use Dell apps from the Windows Start menu—Recommended.

Table 1. Locate Dell apps

Resources Description

My Dell
Centralized location for key Dell applications, help articles, and other important information about
your computer. It also notifies you about the warranty status, recommended accessories, and
software updates if available.

SupportAssist
SupportAssist proactively and predictively identifies hardware and software issues on your
computer and automates the engagement process with Dell Technical support. It addresses
performance and stabilization issues, prevents security threats, monitors, and detects hardware
failures. For more information, see SupportAssist for Home PCs User's Guide at Serviceability Tools
at the Dell Support Site. Click SupportAssist and then, click SupportAssist for Home PCs.

NOTE: In SupportAssist, click the warranty expiry date to renew or upgrade your warranty.

Dell Update
Updates your computer with critical fixes and latest device drivers as they become available. For
more information on using Dell Update, search in the Knowledge Base Resource at the Dell Support
Site.

Dell Digital Delivery

Download software applications, which are purchased but not preinstalled on your computer. For
more information on using Dell Digital Delivery, search in the Knowledge Base Resource at the Dell
Support Site.

12 Set up your Dell G16 7630

 3
Specifications of Dell G16 7630
Dimensions and weight
The following table lists the height, width, depth, and weight of your Dell G16 7630.

Table 2. Dimensions and weight

Description Values
Height:
Front height 20.20 mm (0.79 in.)

Rear height 24.90 mm (0.98 in.)

Width 356.98 mm (14.05 in.)

Depth 288.73 mm (11.37 in.)

Weight 2.87 kg (6.32 lb)

NOTE: The weight of your computer depends on
the configuration that is ordered and manufacturing
variability.

Processor
The following table lists the details of the processors supported by your Dell G16 7630.

Specifications of Dell G16 7630 13

Table 3. Processor
Description Option one Option two Option three Option four
Processor type 13 th Generation Intel 13 th Generation Intel 13 th Generation Intel 13 th Generation Intel
Core i5-13450HX Core i7-13650HX Core i7-13700HX Core i9-13900HX

Processor wattage 55 W 55 W 55 W 55 W

Processor total core 10 14 16 24

count
Performance-cores 6 6 8 8

Efficient-cores 4 8 8 16

Processor total thread 16 20 24 32

counts

NOTE: Intel® Hyper-Threading Technology is only available on Performance-cores.

Performance-cores frequency
Processor base 2.40 GHz 2.60 GHz 2.10 GHz 2.20 GHz
frequency
Maximum turbo Up to 4.60 GHz Up to 4.90 GHz Up to 5 GHz Up to 5.40 GHz
frequency
Efficient-cores frequency
Processor base 1.80 GHz 1.90 GHz 1.50 GHz 1.60 GHz
frequency
Maximum turbo 3.40 GHz 3.60 GHz 3.70 GHz 3.90 GHz
frequency

NOTE: Processor clock speeds and thermal design power differ according to the thermal mode
selected in the My Dell app on your computer.

Processor cache 20 MB 24 MB 30 MB 36 MB

Integrated graphics Intel UHD Graphics Intel UHD Graphics Intel UHD Graphics Intel UHD Graphics

Chipset
The following table lists the details of the chipset that is supported in your Dell G16 7630.

Table 4. Chipset
Description Values
Chipset HM770

Processor 13 th Generation Intel Core i5/i7/i9

DRAM bus width 64-bit

Flash EPROM 32 MB

PCIe bus Up to Gen4

14 Specifications of Dell G16 7630

Operating system
Your Dell G16 7630 supports the following operating systems:
● Windows 11 Professional, 64-bit
● Windows 11 Home, 64-bit
● Ubuntu 20.04 LTS, 64-bit

Memory
The following table lists the memory specifications that are supported by your Dell G16 7630.

Table 5. Memory specifications

Description Values
Memory slots Two SODIMM slots

Memory type Dual-channel DDR5

Memory speed 4800 MT/s

Maximum memory configuration 32 GB

Minimum memory configuration 8 GB

Memory size per slot 8 GB, 16 GB

Memory configurations supported ● 8 GB, 1 x 8 GB, DDR5, 4800 MT/s

● 16 GB, 1 x 16 GB, DDR5, 4800 MT/s
● 16 GB, 2 x 8 GB, DDR5, 4800 MT/s, dual-channel
● 32 GB, 2 x 16 GB, DDR5, 4800 MT/s, dual-channel
NOTE: When upgrading memory, Dell Technologies
recommends replacing memory of the same capacity and
speed in both the SODIMM slots to prevent compatibility
and reliability issues.
Ensure that the BIOS version is 1.6.0 or later when
upgrading the memory.

External ports and slots

The following table lists the external ports of your Dell G16 7630.

Table 6. External ports and slots

Description Values
Network port One RJ45 port

USB ports ● Three USB 3.2 Gen 1 ports

● One Thunderbolt 4 port with DisplayPort, for computers
shipped with an NVIDIA GeForce RTX 4070 graphics
processing unit (GPU)
● One USB-C 3.2 Gen 2 port with DisplayPort, for
computers shipped with an NVIDIA GeForce RTX 3050,
4050 or 4060 graphics processing unit (GPU)

Specifications of Dell G16 7630 15

Table 6. External ports and slots (continued)
Description Values
Audio port One universal audio jack

Video port(s) One HDMI 2.1 port

Media-card reader Not supported

Power-adapter port One 7.4 mm x 5.1 mm power-adapter port

Security-cable slot Not supported

Internal slots
The following table lists the internal slots of your Dell G16 7630.

Table 7. Internal slots

Description Values
M.2 ● One M.2 2230 slot for WiFi and Bluetooth combo card
● Two M.2 2230/2280 slots for solid-state drives
NOTE: To learn more about the features of different
types of M.2 cards, search in the Knowledge Base
Resource at Dell Support Site.

Ethernet
The following table lists the wired Ethernet Local Area Network (LAN) specifications of your Dell G16 7630.

Table 8. Ethernet specifications

Description Values
Model number ● Killer E3100 PCI-e Gigabit Ethernet controller, for
computers shipped with an NVIDIA GeForce RTX 4070
graphics processing unit (GPU)
● Realtek RTL8111H PCI-e Gigabit Ethernet controller, for
computers shipped with an RTX 3050, 4050 or 4060
graphics processing unit (GPU)

Transfer rate ● E3100: 100/1000 Mbps

● RTL8111H: 10/100/1000 Mbps

Wireless module
The following table lists the Wireless Local Area Network (WLAN) module specifications of your Dell G16 7630.

Table 9. Wireless module specifications

Description Option one Option two Option three
Model number Intel AX201 Killer 1650i Intel AX211

Transfer rate Up to 2400 Mbps Up to 2400 Mbps Up to 2400 Mbps

16 Specifications of Dell G16 7630

Table 9. Wireless module specifications (continued)
Description Option one Option two Option three
Frequency bands supported 2.40 GHz/5 GHz 2.40 GHz/5 GHz 2.40 GHz/5 GHz/6 GHz

Wireless standards ● WiFi 802.11a/b/g ● WiFi 802.11a/b/g ● WiFi 802.11a/b/g

● Wi-Fi 4 (WiFi 802.11n) ● Wi-Fi 4 (WiFi 802.11n) ● Wi-Fi 4 (WiFi 802.11n)
● Wi-Fi 5 (WiFi 802.11ac) ● Wi-Fi 5 (WiFi 802.11ac) ● Wi-Fi 5 (WiFi 802.11ac)
● Wi-Fi 6 (WiFi 802.11ax) ● Wi-Fi 6 (WiFi 802.11ax) ● Wi-Fi 6E (WiFi 802.11ax)

Encryption ● 64-bit/128-bit WEP ● 64-bit/128-bit WEP ● 64-bit/128-bit WEP

● AES-CCMP ● AES-CCMP ● AES-CCMP
● TKIP ● TKIP ● TKIP

Bluetooth wireless card Bluetooth 5.2 Bluetooth 5.2 Bluetooth 5.3

NOTE: The version of the Bluetooth wireless card may vary depending on the operating
system that is installed on your computer.

Audio
The following table lists the audio specifications of your Dell G16 7630.

Table 10. Audio specifications

Description Values
Audio controller Realtek ALC3204

Stereo conversion Supported

Internal audio interface High definition audio

External audio interface One universal audio jack

Number of speakers Two

Internal-speaker amplifier Supported

External volume controls Keyboard shortcut controls

Speaker output:
Average speaker output 2W

Peak speaker output 2.5 W

Subwoofer output Not supported

Microphone Digital-array microphones in camera assembly

Storage
This section lists the storage options on your Dell G16 7630.
Your Dell G16 7630 supports one of the following storage configurations:
● One M.2 2230 or M.2 2280 solid-state drive
● Two M.2 2280 solid-state drives (for systems with M.2 2280 solid-state drive configuration only).

Specifications of Dell G16 7630 17

The primary drive of your Dell G16 7630 is installed in solid-state drive slot one.

Table 11. Storage specifications

Storage type Interface type Capacity

M.2 2230 solid-state drive PCIe NVMe Gen4 x4 Up to 1 TB

M.2 2280 solid-state drive PCIe NVMe Gen4 x4 Up to 2 TB

Keyboard
The following table lists the keyboard specifications of your Dell G16 7630.

Table 12. Keyboard specifications

Description Values
Keyboard type ● One-zone RGB backlit keyboard
● Cherry RGB per key mechanical keyboard

Keyboard layout QWERTY

Number of keys ● United States and Canada: 85 keys

● United Kingdom: 86 keys
● Japan: 89 keys

Keyboard size X = 19.05 mm key pitch

Y = 19.05 mm key pitch

Keyboard shortcuts Some keys on your keyboard have two symbols on them.
These keys can be used to type alternate characters or to
perform secondary functions. To type the alternate character,
press Shift and the desired key. To perform secondary
functions, press Fn and the desired key.
NOTE: You can define the primary behavior of the
function keys (F1–F12) changing Function Key Behavior
in BIOS setup program.
NOTE: If Copilot in Windows is not available on your
computer, the Copilot key launches Windows Search. For
more information about Copilot in Windows, search in the
Knowledge Base Resource at the Dell Support site.

Keyboard shortcuts
NOTE: Keyboard characters may differ depending on the keyboard language configuration. Keys that are used for shortcuts
remain the same across all language configurations.
Some keys on your keyboard have two symbols on them. These keys can be used to type alternate characters or to perform
secondary functions. The symbol shown on the lower part of the key refers to the character that is typed out when the key is
pressed. If you press shift and the key, the symbol shown on the upper part of the key is typed out. For example, if you press 2,
2 is typed out; if you press Shift + 2, @ is typed out.
The keys F1-F12 at the top row of the keyboard are function keys for multimedia control, as indicated by the icon at the bottom
of the key. Press the function key to invoke the task represented by the icon. For example, pressing F1 mutes the audio (refer to
the table below).

18 Specifications of Dell G16 7630

However, if the function keys F1-F12 are needed for specific software applications, multimedia functionality can be disabled
by pressing fn + Esc. Subsequently, multimedia control can be invoked by pressing fn and the respective function key. For
example, mute audio by pressing fn + F1.
NOTE: You can also define the primary behavior of the function keys (F1–F12) by changing Function Key Behavior in
BIOS Setup program.

Table 13. List of keyboard shortcuts

Keys Description

Launch the list of available devices to cast display

Adjust keyboard backlight brightness

Switch to external display

Disable/enable Game Shift

Decrease display brightness

Increase display brightness

Disable/enable touchpad

Your computer comes with pre-programmable macro keys that enable you to perform multiple actions with a single key press.

Table 14. List of Macro keys

Keys Description

Macro keys
NOTE: You can configure modes and assign multiple tasks
for the macro keys on the keyboard.

Your computer comes with dedicated keys that enable you to control audio features of the computer with a single key press.

Table 15. List of keys to control audio features

Keys Description

Mute microphone

Mute speakers

Increase volume

Decrease volume

Specifications of Dell G16 7630 19

Camera
The following table lists the camera specifications of your Dell G16 7630.

Table 16. Camera specifications

Description Values
Number of cameras One

Camera type HD RGB camera

Camera location Front camera

Camera sensor type CMOS sensor technology

Camera resolution:
Still image 0.92 megapixel

Video 1280 x 720 (HD) at 30 fps

Diagonal viewing angle: 78.6 degrees

Touchpad
The following table lists the touchpad specifications of your Dell G16 7630.

Table 17. Touchpad specifications

Description Values
Touchpad resolution:
Horizontal 1229

Vertical 749

Touchpad dimensions:
Horizontal 105 mm (4.13 in.)

Vertical 65 mm (2.55 in.)

Touchpad gestures For more information about touchpad gestures that are
available on:
● Windows, see the Microsoft Knowledge Base article at
Microsoft Support Site.
● Ubuntu, see Ubuntu Support Site.

Power adapter
The following table lists the power adapter specifications of your Dell G16 7630.

Table 18. Power adapter specifications

Description Option one Option two
Type 240 W 330 W

Connector dimensions:

20 Specifications of Dell G16 7630

Table 18. Power adapter specifications (continued)
Description Option one Option two
External diameter 7.40 mm (0.29 in.) 7.40 mm (0.29 in.)

Internal diameter 5.10 mm (0.20 in.) 5.10 mm (0.20 in.)

Power-adapter dimensions:
Height 25.40 mm (1 in.) 43 mm (1.69 in.)

Width 100 mm (3.94 in.) 100 mm (3.94 in.)

Depth 200 mm (7.87 in.) 200 mm (7.87 in.)

Input voltage 100 VAC x 240 VAC 100 VAC x 240 VAC

Input frequency 50 Hz x 60 Hz 50 Hz x 60 Hz

Input current (maximum) 3.50 A 4.40 A

Output current (continuous) 12.31 A 16.92 A

Rated output voltage 19.50 VDC 19.50 VDC

Temperature range:
Operating 0°C to 40°C (32°F to 104°F) 0°C to 40°C (32°F to 104°F)

Storage -40°C to 70°C (-40°F to 158°F) -40°C to 70°C (-40°F to 158°F)

CAUTION: Operating and storage temperature ranges may differ among components, so operating or storing
the device outside these ranges may impact the performance of specific components.

Battery
The following table lists the battery specifications of your Dell G16 7630.

Table 19. Battery specifications

Description Option one Option two
Battery type 6-cell, 56 WHr, Lithium-ion, 6-cell, 86 WHr, Lithium-ion,
ExpressCharge Boost ExpressCharge Boost

Battery voltage 11.40 VDC 11.40 VDC

Battery weight (maximum) 0.25 Kg (0.56 lb) 0.34 kg (0.75 lb)

Battery dimensions:
Height 7.56 mm (0.30 in.) 7.56 mm (0.30 in.)

Width 77.70 mm (3.06 in.) 77.70 mm (3.06 in.)

Depth 295.20 mm (11.62 in.) 295.20 mm (11.62 in.)

Temperature range:
Operating ● Charge: 0°C to 50°C (32°F to ● Charge: 0°C to 50°C (32°F to 122°F)
122°F)

Specifications of Dell G16 7630 21

Table 19. Battery specifications (continued)
Description Option one Option two

● Discharge: 0°C to 60°C (32°F to ● Discharge: 0°C to 60°C (32°F to

140°F) 140°F)

Storage –20°C to 65°C (-4°F to 149°F) –20°C to 65°C (-4°F to 149°F)

Battery operating time Varies depending on operating Varies depending on operating conditions
conditions and can significantly and can significantly reduce under certain
reduce under certain power-intensive power-intensive conditions.
conditions.
Battery charging time (approximate) ● Express Charge Method: 2 hours ● Express Charge Method: 2 hours
● Standard Charge/Predominately ● Standard Charge/Predominately AC
AC User Charge Method: 3 hours User Charge Method: 3 hours
● Express Charge Boost Charge ● Express Charge Boost Charge Method
Method (Fast Charge for Initial (Fast Charge for Initial 35%): From 0%
35%): From 0% up to 35% in as up to 35% in as little as 20 minutes
little as 20 minutes

Coin-cell battery Not supported Not supported

CAUTION: Operating and storage temperature ranges may differ among components, so operating or storing
the device outside these ranges may impact the performance of specific components.

CAUTION: Dell Technologies recommends that you charge the battery regularly for optimal power
consumption. If your battery charge is depleted, connect the power adapter, turn on your computer, and then
restart your computer to reduce the power consumption.

Display
The following table lists the display specifications of your Dell G16 7630.

Table 20. Display specifications

Option one Option two
Description
Display type Quad High Definition Plus (QHD+), Quad High Definition Plus (QHD+),
ComfortView Plus ComfortView Plus

Touch options No No

Display-panel technology Wide-Viewing Angle (WVA) Wide-Viewing Angle (WVA)

Display-panel dimensions (active area):

Height 215.42 mm (8.48 in.) 215.42 mm (8.48 in.)

Width 344.68 mm (13.57 in.) 344.68 mm (13.57 in.)

Diagonal 406.46 mm (16 in.) 406.46 mm (16 in.)

Display-panel native resolution 2560 x 1600 2560 x 1600

Luminance (typical) 300 nits 300 nits

Megapixels 4.10 4.10

Color gamut 100% sRGB (typical) 100% DCI-P3 (typical)

22 Specifications of Dell G16 7630

Table 20. Display specifications (continued)
Option one Option two
Description
Pixels Per Inch (PPI) 188.70 ppi 188.70 ppi

Contrast ratio ● 800:1 (minimum) ● 800:1 (minimum)

● 1000:1 (typical) ● 1000:1 (typical)

Response time ● 9 ms (typical) ● 9 ms (typical)

● 12 ms (maximum) ● 12 ms (maximum)
● 3 ms (GtG with Overdrive) ● 3 ms (GtG with Overdrive)
● 7 ms (GtG without Overdrive) ● 7 ms (GtG without Overdrive)

Refresh rate 165 Hz 240 Hz

Horizontal view angle +/- 85 degrees (typical) +/- 85 degrees (typical)

Vertical view angle +/- 85 degrees (typical) +/- 85 degrees (typical)

Pixel pitch 0.13 x 0.13 mm 0.13 x 0.13 mm

Power consumption (maximum) 6W 7.2 W

Anti-glare vs glossy finish Anti-glare Anti-glare

GPU—Integrated
The following table lists the specifications of the integrated Graphics Processing Unit (GPU) supported by your Dell G16 7630.

Table 21. GPU—Integrated

Controller Memory size Processor

Intel UHD Graphics Shared system memory 13 th Generation Intel Core i5/i7/i9

GPU—Discrete
The following table lists the specifications of the discrete Graphics Processing Unit (GPU) supported by your Dell G16 7630.

Table 22. GPU—Discrete

Controller Memory size Memory type

NVIDIA GeForce RTX 3050 6 GB GDDR6

NVIDIA GeForce RTX 4050 6 GB GDDR6

NVIDIA GeForce RTX 4060 8 GB GDDR6

NVIDIA GeForce RTX 4070 8 GB GDDR6

Operating and storage environment

This table lists the operating and storage specifications of your Dell G16 7630.
Airborne contaminant level: G1 as defined by ISA-S71.04-1985

Specifications of Dell G16 7630 23

Table 23. Computer environment
Description Operating Storage
Temperature range 0°C to 35°C (32°F to 95°F) -40°C to 65°C (-40°F to 149°F)

Relative humidity (maximum) 10% to 90% (non-condensing) 0% to 95% (non-condensing)

Vibration (maximum) * 0.66 GRMS 1.30 GRMS

Shock (maximum) 110 G† 160 G†

Altitude range -15.2 m to 3048 m (4.64 ft to 5518.4 ft) -15.2 m to 10668 m (4.64 ft to 19234.4
ft)

CAUTION: Operating and storage temperature ranges may differ among components, so operating or storing
the device outside these ranges may impact the performance of specific components.

* Measured using a random vibration spectrum that simulates the user environment.

† Measured using a 2 ms half-sine pulse.

ComfortView Plus
WARNING: Prolonged exposure to blue light from the display may lead to long-term effects such as eye strain,
eye fatigue, or damage to the eyes.
Blue light is a color in the light spectrum which has a short wavelength and high energy. Chronic exposure to blue light,
particularly from digital sources may disrupt sleep patterns and cause long-term effects such as eye strain, eye fatigue, or
damage to the eyes.
The display on this computer is designed to minimize blue light and complies with TÜV Rheinland's requirement for low blue light
displays.
Low blue light mode is enabled at the factory, so no further configuration is necessary.
To reduce the risk of eye strain, it is also recommended that you:
● Position the display at a comfortable viewing distance between 20 and 28 inches (50 cm and 70 cm) from your eyes.
● Blink frequently to moisten your eyes, wet your eyes with water, or apply suitable eye drops.
● Look away from your display, and gaze at a distant object at 20 ft (609.60 cm) away for at least 20 seconds during each
break.
● Take an extended break for 20 minutes every two hours.

24 Specifications of Dell G16 7630

 4
Working inside your computer
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless
otherwise noted, each procedure in this document assumes that you have read the safety information that shipped with your
computer.
WARNING: Before working inside your computer, read the safety information that is shipped with your
computer. For more safety best practices, see Dell Regulatory Compliance Home Page.

WARNING: Disconnect your computer from all power sources before opening the computer cover or panels.
After you finish working inside the computer, replace all covers, panels, and screws before connecting your
computer to an electrical outlet.

CAUTION: To avoid damaging the computer, ensure that the work surface is flat, dry, and clean.

CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching the
pins and the contacts.

CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the
safety instructions that is shipped with the product or at Dell Regulatory Compliance Home Page.

CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal
surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal
surface to dissipate static electricity which could harm internal components.

CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables
have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting
cables, ensure that the connector on the cable is correctly oriented and aligned with the port.

CAUTION: Press and eject any installed card from the media-card reader.

CAUTION: Exercise caution when handling rechargeable Li-ion batteries in laptops. Swollen batteries should not
be used and should be replaced and disposed properly.

NOTE: The color of your computer and certain components may differ from what is shown in this document.

Before working inside your computer

About this task

NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

Steps
1. Save and close all open files and exit all open applications.
2. Shut down your computer. For Windows operating system, click Start > Power > Shut down.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down
instructions.

Working inside your computer 25

3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the
cable from the network device.

5. Remove any media card and optical disc from your computer, if applicable.

Safety precautions
The safety precautions section details the primary steps to be taken before performing any disassembly instructions.
Observe the following safety precautions before you perform any installation or break-fix procedures involving disassembly or
reassembly:
● Turn off the computer and all attached peripherals.
● Disconnect the computer from AC power.
● Disconnect all network cables and peripherals from the computer.
● Use an ESD field service kit when working inside any to avoid electrostatic discharge (ESD) damage.
● After removing a computer component, carefully place the removed component on an anti-static mat.
● Wear shoes with non-conductive rubber soles to reduce the chance of getting electrocuted.
● Unplugging, pressing, and holding the power button for 15 seconds should discharge residual power in the system board.

Standby power
Dell products with standby power must be unplugged before you open the case. Systems equipped with standby power are
powered while turned off. The internal power enables the computer to be remotely turned on (Wake-on-LAN) and suspended
into a sleep mode and has other advanced power management features.

Bonding
Bonding is a method for connecting two or more grounding conductors to the same electrical potential. This is done by using
a field service electrostatic discharge (ESD) kit. When connecting a bonding wire, ensure that it is connected to bare metal
and never to a painted or nonmetal surface. Ensure that the wrist strap is secure and in full contact with your skin. Remove all
jewelry such as watches, bracelets, or rings before to grounding yourself and the equipment.

Electrostatic discharge—ESD protection

ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards,
processors, memory modules, and system boards. A slight charge can damage circuits in ways that may not be obvious, such
as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased
density, ESD protection is an increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than
in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
● Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes
an immediate and complete loss of device functionality. An example of catastrophic failure is a memory module that has
received a static shock and immediately generates a "No POST/No Video" symptom with a beep code that is emitted for
missing or non-functional memory.
● Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of
intermittent failures means that most of the time when damage occurs, it is not immediately recognizable. The memory
module receives a static shock, but the tracing is merely weakened and does not immediately produce outward symptoms
that are related to the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause
degradation of memory integrity, intermittent memory errors, and so on.
Intermittent failures also called latent or "walking wounded" are difficult to detect and troubleshoot.
Perform the following steps to prevent ESD damage:

26 Working inside your computer

● Use a wired ESD wrist strap that is properly grounded. Wireless anti-static straps do not provide adequate protection.
Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased sensitivity to
ESD damage.
● Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
● When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static
packing material until you are ready to install the component. Before unwrapping the anti-static packaging, use the anti-
static wrist strap to discharge the static electricity from your body.
● Before transporting a static-sensitive component, place it in an anti-static container or packaging.

ESD Field Service kit

The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components:
anti-static mat, wrist strap, and bonding wire.
CAUTION: It is critical to keep ESD-sensitive devices away from internal parts that are insulators and often
highly charged, such as plastic heat sink casings.

Working Environment
Before deploying the ESD Field Service kit, assess the situation at the customer location. For example, deploying the kit for a
server environment is different than for a desktop or laptop environment. Servers are typically installed in a rack within a data
center; desktops or laptops are typically placed on office desks or cubicles. Always look for a large open flat work area that is
free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of computer that is being
repaired. The workspace should also be free of insulators that can cause an ESD event. On the work area, insulators such as
Styrofoam and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before
physically handling any hardware components.

ESD Packaging
All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags are preferred.
However, you should always return the damaged part using the same ESD bag and packaging that the new part arrived in. The
ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that the
new part arrived in. ESD-sensitive devices should be removed from packaging only at an ESD-protected work surface, and parts
should never be placed on top of the ESD bag because only the inside of the bag is shielded. Always place parts in your hand, on
the ESD mat, in the computer, or inside an anti-static bag.

Components of an ESD Field Service kit

The components of an ESD Field Service kit are:
● Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an
anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the anti-static mat and to any
bare metal on the computer being worked on. Once deployed properly, service parts can be removed from the ESD bag and
placed directly on the anti-static mat. ESD-sensitive items are safe in your hand, on the anti-static mat, in the computer, or
inside an ESD bag.
● Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist
and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that
is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD
mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, anti-static mat, and bonding wire.
Never use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal
wear and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It
is recommended to test the wrist strap and bonding wire at least once per week.
● ESD Wrist Strap Tester – The wires inside an ESD strap are prone to damage over time. When using an unmonitored kit,
it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap
tester is the best method for doing this test. If you do not have your own wrist strap tester, check with your regional office
to find out if they have one. To perform the test, plug the bonding-wire of the wrist-strap into the tester while it is strapped
to your wrist and push the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm sounds if
the test fails.

Working inside your computer 27

 NOTE: It is recommended to always use the traditional wired ESD grounding wrist strap and protective anti-static mat
when servicing Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while servicing
the computer, and use anti-static bags for transporting sensitive components.

Transporting sensitive components

When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place
these parts in anti-static bags for safe transport.

After working inside your computer

About this task

CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.

Steps
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.

BitLocker
CAUTION: If BitLocker is not suspended before updating the BIOS, the Bitlocker key is not recognized the next
time you reboot the computer. You will then be prompted to enter the recovery key to progress, and the system
displays a prompt for the recovery key on each reboot. If the recovery key is not known, this can result in data
loss or an operating system reinstall. For more information, see Knowledge Article: updating the BIOS on Dell
systems with BitLocker enabled.
The installation of the following components triggers BitLocker:
● Hard disk drive or solid-state drive
● System board

Recommended tools
The procedures in this document may require the following tools:
● Phillips screwdriver #0
● Phillips screwdriver #1
● Plastic scribe

Screw list
NOTE: When removing screws from a component, it is recommended to note the screw type and the quantity of screws,
and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is
restored when the component is replaced.

NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surfaces when
replacing a component.

NOTE: Screw color may vary depending on the configuration ordered.

28 Working inside your computer

Table 24. Screw list
Component Screw type Quantity Screw image

Base cover M2x5 6

Battery M2x4 4

Battery M2x3 3

Solid-state drive (SSD slot 1) M2x4 2

Solid-state drive (SSD slot 2) M2x4 2

Wireless card M2x4 1

Touchpad bracket M2x2 3

Touchpad M2x2 4

Rear cover M2x4 2

Rear cover M2x5 4

Display hinges M2.5x4.5 8

Keyboard-controller board M2x2 1

Power-adapter port M2x5 2

System board M2x5 7

System board M2x3 2

System board M2x4 1

USB board M2x4 2

USB board M2x3 1

Working inside your computer 29

Table 24. Screw list (continued)
Component Screw type Quantity Screw image

Ethernet and audio board M2x4 2

Ethernet and audio board M2x3 1

Left fan (fan and heat-sink M2x4 1

assembly)

Fan and heat-sink assembly M2x4 7

Power-button board bracket M2x2 2

Power button M2x2 2

Major components of Dell G16 7630

The following image shows the major components of Dell G16 7630.

30 Working inside your computer

1. Base cover 2. M.2 solid-state drive thermal shield
3. M.2 solid-state drive 4. Memory module
5. Fan and heat-sink assembly 6. Ethernet and audio board
7. Wireless-card bracket 8. Wireless card
9. Battery 10. Speakers
11. Display hinges 12. Touchpad

Working inside your computer 31

13. Touchpad bracket 14. Keyboard-controller board
15. Display assembly 16. Palm-rest and keyboard assembly
17. Rear cover 18. USB board
19. Power button 20. Power-button board
21. Power-adapter port 22. Power-adapter port bracket
23. System board 24. USB Type-C bracket

NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These
parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for
purchase options.

32 Working inside your computer

 5
Removing and installing Customer
Replaceable Units (CRUs)
The replaceable components in this chapter are Customer Replaceable Units (CRUs).
CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions
and replacement procedures.

NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

Base cover
Removing the base cover
Prerequisites
1. Follow the procedure in Before working inside your computer.

About this task

The following images indicate the location of the base cover and provide a visual representation of the removal procedure.

Removing and installing Customer Replaceable Units (CRUs) 33

34 Removing and installing Customer Replaceable Units (CRUs)
Steps
1. Loosen the four captive screws (M2x5) that secure the base cover to the palm-rest and keyboard assembly.
2. Remove the six screws (M2x5) that secure the base cover to the palm-rest and keyboard assembly.

Removing and installing Customer Replaceable Units (CRUs) 35

 NOTE: Loosening the two captive screws located in the front of the computer creates a gap which can be used to pry
and lift the base cover off the palm-rest and keyboard assembly.

3. Starting from the gap created at the left-bottom corner, pry open the base cover. Work your way around the bottom edge
and bottom-right corner of the base cover.
4. Lift the base cover off the palm-rest and keyboard assembly.
NOTE: The following steps are applicable only if you want to further remove any other component from your computer.

5. Using the pull tab, disconnect the battery cable from the system board.
6. Turn your computer over and press the power button for 20 seconds to drain the flea power.

Installing the base cover

Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the base cover and provide a visual representation of the installation procedure.

36 Removing and installing Customer Replaceable Units (CRUs)

Removing and installing Customer Replaceable Units (CRUs) 37
Steps
1. Connect the battery cable to the system board, if the battery cable had been previously disconnected.
2. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the
base cover into place.
3. Replace the six screws (M2x5) that secure the base cover to the palm-rest and keyboard assembly.
4. Tighten the four captive screws (M2x5) that secure the base cover to the palm-rest and keyboard assembly.

Next steps
1. Follow the procedure in After working inside your computer.

Solid-state drive
Removing the solid-state drive
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.

38 Removing and installing Customer Replaceable Units (CRUs)

About this task
NOTE: Your computer has two M.2 solid-state drive slots, both located on the system board adjacent to the left fan. The
procedure to remove a solid-state drive from slot 1 and slot 2 are exactly the same.

NOTE: Depending on the configuration ordered, a 2230 or 2280 solid-state drive may be installed in your computer.

The following image(s) indicates the location of M.2 2230 solid-state drive or the M.2 2280 solid-state drive and provides a
visual representation of their respective removal procedures.

Steps
1. Remove the two screws (M2x4) that secure the thermal shield to the solid-state drive and the system board.
2. Lift the thermal shield off the palm-rest and keyboard assembly.

Removing and installing Customer Replaceable Units (CRUs) 39

3. Slide and lift the solid-state drive off the M.2 slot on the system board.

Installing the solid-state drive

Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

NOTE: Your computer has two M.2 solid-state drive slots, both located on the system board adjacent to the left fan. The
procedure to remove a solid-state drive from slot 1 and slot 2 are exactly the same.

NOTE: Depending on the configuration ordered, a M.2 2230 or 2280 solid-state drive may be installed into both slot 1 and
2. If you are installing a solid-state drive into slot 2 by yourself, only a M.2 2280 solid-state drive, paired with a Dell thermal
shield is recommended.
The following image(s) indicates the location of the M.2 2230 solid-state drive or the M.2 2280 solid-state drive and provides a
visual representation of their respective installation procedures.

40 Removing and installing Customer Replaceable Units (CRUs)

Steps
1. Align the notch on the solid-state drive with the tab on the M.2 card slot.
2. Slide the solid-state drive into the M.2 card slot.
3. Place the thermal shield on the solid-state drive.
4. Align the screw holes on the thermal shield with the screw holes on the solid-state drive and system board.
5. Replace the two screws (M2x4) that secure the thermal shield to the solid-state drive and the system board.

Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.

Wireless card
Removing the wireless card
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.

About this task

The following image indicates the location of the wireless card and provides a visual representation of the removal procedure.

Removing and installing Customer Replaceable Units (CRUs) 41

Steps
1. Remove the screw (M2x4) that secures the wireless card to the system board.
2. Lift the bracket off the wireless card.
3. Disconnect the antenna cables from the wireless card.
4. Slide and remove the wireless card from the M.2 wireless card slot.

Installing the wireless card

Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the wireless card and provides a visual representation of the installation procedure.

42 Removing and installing Customer Replaceable Units (CRUs)

Steps
1. Connect the antenna cables to the wireless card.
The following table provides the antenna-cable color scheme for the wireless card supported by your computer.

Table 25. Antenna-cable color scheme

Connectors on the wireless card Antenna-cable color
Main (white triangle) White
Auxiliary (black triangle) Black

2. Align the notch on the wireless card with the tab on the M.2 wireless card slot and insert the wireless card at an angle into
the M.2 card slot.
3. Place and align the wireless-card bracket on the wireless card.
4. Replace the screw (M2x4) that secures the wireless card to the system board.

Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.

Removing and installing Customer Replaceable Units (CRUs) 43

Memory
Removing the memory module
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.

About this task

The following image indicates the location of the memory modules and provides a visual representation of the removal
procedure:
CAUTION: To prevent damage to the memory module, hold the memory module by the edges. Do not touch
the components or metallic contacts on the memory module as electrostatic discharge (ESD) can inflict severe
damage on the components. To read more about ESD protection, see Electrostatic discharge—ESD protection.

Steps
1. Gently lift the transparent Mylar.
2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory
module pops up.
3. Remove the memory module from the memory-module slot.
NOTE: Repeat step 1 and step 2 if there is a second memory module installed on your computer.

4. Lower the transparent Mylar back to its original position.

Installing the memory module

Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.

44 Removing and installing Customer Replaceable Units (CRUs)

About this task
The following image indicates the location of the memory module and provides a visual representation of the installation
procedure:
CAUTION: To prevent damage to the memory module, hold the memory module by the edges. Do not touch
the components or metallic contacts on the memory module as electrostatic discharge (ESD) can inflict severe
damage on the components. To read more about ESD protection, see Electrostatic discharge—ESD protection.

Steps
1. Gently lift the transparent Mylar.
2. Align the notch on the memory module with the tab on the memory-module slot.
3. Slide the memory module into the memory-module slot.
4. Press the memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and reinstall it.

NOTE: Repeat step 1 to step 3 to install a second memory module into your computer, if applicable.

5. Lower the transparent Mylar back to its original position.

Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.

Speakers
Removing the speakers
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.

About this task

The following image indicates the location of the speakers and provides a visual representation of the removal procedure.

Removing and installing Customer Replaceable Units (CRUs) 45

Steps
1. Disconnect the speaker cable from the Ethernet and audio board.
2. Remove the speaker cable from the routing guides along the bottom edge of the palm-rest and keyboard assembly.
3. Lift the speakers, along with its cable, off the palm-rest and keyboard assembly.

Installing the speakers

Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the speakers and provides a visual representation of the installation procedure.

46 Removing and installing Customer Replaceable Units (CRUs)

Steps
1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly
NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place
before replacing the speakers.

2. Connect the speaker cable to the Ethernet and audio board.

3. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly.

Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.

Rear cover
Removing the rear cover
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.

About this task

The following image indicates the location of the rear cover and provides a visual representation of the removal procedure.

Removing and installing Customer Replaceable Units (CRUs) 47

Steps
1. Remove the four screws (M2x5) that secure the rear cover to the palm-rest and keyboard assembly.
2. Remove the two screws (M2x4) that secure the rear cover to the system board.
3. Push the rear cover away from the system board and lift it off the palm-rest and keyboard assembly.

Installing the rear cover

Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the rear cover and provides a visual representation of the installation procedure.

48 Removing and installing Customer Replaceable Units (CRUs)

Steps
1. Slide the rear cover towards the system board till it snaps into place.
2. Align the screw holes on the rear cover with the screw holes on the palm-rest and keyboard assembly.
3. Replace the four screws (M2x5) that secure the rear cover to the palm-rest and keyboard assembly.
4. Replace the two screws (M2x4) that secure the rear cover to the system board.

Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.

Removing and installing Customer Replaceable Units (CRUs) 49

 6
Removing and installing Field Replaceable
Units (FRUs)
The replaceable components in this chapter are Field Replaceable Units (FRUs).
CAUTION: The information in this removing and installing FRU's section is intended for authorized service
technicians only.

CAUTION: To avoid any potential damage to the component or loss of data, ensure that an authorized service
technician replaces the Field Replaceable Units (FRUs).

CAUTION: Dell Technologies recommends that this set of repairs, if needed, to be conducted by trained
technical repair specialists.

CAUTION: As a reminder, your warranty does not cover damages that may occur during FRU repairs that are not
authorized by Dell Technologies.

NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

Battery
Rechargeable Li-ion battery precautions
CAUTION:
● Exercise caution when handling rechargeable Li-ion batteries.
● Discharge the battery completely before removing it. Disconnect the AC power adapter from the computer
and operate the computer solely on battery power—the battery is fully discharged when the computer no
longer turns on when the power button is pressed.
● Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
● Do not expose the battery to high temperatures, or disassemble battery packs and cells.
● Do not apply pressure to the surface of the battery.
● Do not bend the battery.
● Do not use tools of any kind to pry on or against the battery.
● Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental
puncture or damage to the battery and other computer components.
● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing,
bending, or crushing a rechargeable Li-ion battery can be dangerous. In such an instance, contact Dell
technical support for assistance. See Contact Support at Dell Support Site.
● Always purchase genuine batteries from Dell Site or authorized Dell partners and resellers.
● Swollen batteries should not be used and should be replaced and disposed properly. For guidelines on how to
handle and replace swollen rechargeable Li-ion batteries, see Handling swollen rechargeable Li-ion batteries.

Removing the battery

Prerequisites
1. Follow the procedure in Before working inside your computer.

50 Removing and installing Field Replaceable Units (FRUs)

2. Remove the base cover.

About this task

The following image indicates the location of the battery and provides a visual representation of the removal procedure.

Steps
1. Using the pull tab, disconnect the battery cable from the system board, if it is not previously disconnected.
2. Remove the four screws (M2x4) that secure the battery to the palm-rest and keyboard assembly.
3. Remove the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly.
4. Lift the battery off the palm-rest and keyboard assembly.

Installing the battery

Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the battery and provides a visual representation of the installation procedure.

Removing and installing Field Replaceable Units (FRUs) 51

Steps
1. Slide the battery into the slot on the palm-rest and keyboard assembly.
2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly.
3. Replace the four screws (M2x4) that secure the battery to the palm-rest and keyboard assembly.
4. Replace the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly.

5. Connect the battery cable to the system board.

6. Adhere the tape to secure the battery cable to the system board.

Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.

52 Removing and installing Field Replaceable Units (FRUs)

Touchpad
Removing the touchpad
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.

About this task

The following image indicates the location of the touchpad and provides a visual representation of the removal procedure.

Steps
1. Remove the three (M2x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly.
2. Lift the touchpad bracket off the palm-rest and keyboard assembly.
3. Remove the four (M2x2) screws that secure the touchpad to the palm-rest and keyboard assembly.
4. Open the latch and disconnect the touchpad cable from the system board.
5. Lift the touchpad, along with its cable, off the palm-rest and keyboard assembly.

Installing the touchpad

Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the touchpad and provides a visual representation of the installation procedure.

Removing and installing Field Replaceable Units (FRUs) 53

Steps
1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly.
2. Replace the four (M2x2) screws that secure the touchpad to the palm-rest and keyboard assembly.
3. Connect the touchpad cable to the system board and close the latch.
4. Align and place the touchpad bracket into the slot on the palm-rest and keyboard assembly.
5. Replace the three (M2x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly.

Next steps
1. Install the battery.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.

Display assembly
Removing the display assembly
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the rear cover.

About this task

The following images indicate the location of the display assembly and provide a visual representation of the removal procedure.

54 Removing and installing Field Replaceable Units (FRUs)

Steps
1. Peel that tape that secures the display-cable latch to the system board.
2. Open the latch and disconnect the display cable from the system board.
3. Disconnect the Dynamic Display Switch (DDS) cable from the system board.

Removing and installing Field Replaceable Units (FRUs) 55

4. Turn the computer over and place the computer on a clean and flat surface.
5. Remove the four screws (M2.5x4.5) that secure the right display-assembly hinge to the palm-rest and keyboard assembly.
6. Remove the display cable from the routing guides on the palm-rest and keyboard assembly, along the top side of the
computer.
7. Remove the four screws (M2.5x4.5) that secure the left display-assembly hinge to the palm-rest and keyboard assembly.
8. Lift the display assembly off the palm-rest and keyboard assembly.

Installing the display assembly

Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the display assembly and provides a visual representation of the installation
procedure.

56 Removing and installing Field Replaceable Units (FRUs)

Steps
1. Align the screw holes on the display hinges with screw holes on the palm-rest and keyboard assembly and place the display
assembly on the palm-rest and keyboard assembly.
2. Replace the four screws (M2.5x4.5) that secure the right display-assembly hinge to the palm-rest and keyboard assembly.
3. Route the display cable through the routing guides on the palm-rest and keyboard assembly, along the top side of the
computer and into the opening to the left of the Type-C USB port.
4. Replace the four screws (M2.5x4.5) that secure the left display-assembly hinge to the palm-rest and keyboard assembly.
5. Turn the computer over and place the computer on a clean and flat surface.
6. Connect the display cable to the connector on the system board and close the latch.
7. Adhere the tape that secures the display-cable connector latch to the system board.
8. Connect the Dynamic Display Switch (DDS) to the system board.

Next steps
1. Install the rear cover.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.

Keyboard-controller board
Removing the keyboard-controller board
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.

About this task

The following image(s) indicate the location of the keyboard-controller board and provides a visual representation of the
removal procedure.

Removing and installing Field Replaceable Units (FRUs) 57

Steps
1. Open the latch and disconnect the keyboard-backlight cable from the keyboard-controller board.
2. Open the latch and disconnect the keyboard cable from the keyboard-controller board.
3. Open the latch and disconnect the keyboard-controller board cable from the system board.
4. Remove the screw (M2x2) that secures the keyboard-controller board to the palm-rest and keyboard assembly.
5. Lift the keyboard-controller board off the palm-rest and keyboard assembly.

Installing the keyboard-controller board

Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.

About this task

The following image(s) indicate the location of the keyboard-controller board and provides a visual representation of the
installation procedure.

58 Removing and installing Field Replaceable Units (FRUs)

Steps
1. Using the alignment posts, place the keyboard-controller board into the slot on the palm-rest and keyboard assembly.
2. Replace the screw (M2x2) that secures the keyboard-controller board to the palm-rest and keyboard assembly.
3. Connect the keyboard-controller board cable to the system board and close the latch.
4. Connect the keyboard-backlight cable to the keyboard-contoller board and close the latch.
5. Connect the keyboard cable to the keyboard-controller board and close the latch.

Next steps
1. Install the battery.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.

Power-adapter port
Removing the power-adapter port
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the rear cover.

About this task

The following image indicates the location of the power-adapter port and provides a visual representation of the removal
procedure.

Removing and installing Field Replaceable Units (FRUs) 59

Steps
1. Remove the two screws (M2x5) on the power-adapter port-bracket that secures the power-adapter port to the palm-rest
and keyboard assembly.
2. Lift the power-adapter port-bracket off the power-adapter port.
3. Disconnect the power-adapter port-cable from the system board.
4. Peel the power-adapter port cable off the system board.
5. Lift the power-adapter port and its cable off the palm-rest and keyboard assembly.

Installing the power-adapter port

Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the power-adapter port and provides a visual representation of the installation
procedure.

60 Removing and installing Field Replaceable Units (FRUs)

Steps
1. Place the power-adapter port into the slot and adhere the power-adapter port cable on the system board.
2. Connect the power-adapter port cable to the system board.
3. Place the power-adapter port bracket on the power-adapter port and align the screw holes on the power-adapter port
bracket to the screw holes on the palm-rest and keyboard assembly.
4. Replace the two screws (M2x5) that secure the power-adapter port bracket to the palm-rest and keyboard assembly.

Next steps
1. Install the rear cover.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.

System board
Removing the system board
Prerequisites
1. Follow the procedure in Before working inside your computer.
CAUTION: Before removing the system board, give sufficient time for the heat sink to cool down to avoid
injury.

NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS Setup
program. Make the appropriate changes again after you replace the system board.
2. Remove the base cover.
3. Remove the battery.
4. Remove the rear cover.
5. Remove the solid-state drive.
6. Remove the wireless card.

Removing and installing Field Replaceable Units (FRUs) 61

7. Remove the memory modules.

About this task

The following image indicates the connectors on your system-board assembly.

1. Display cable
2. Dynamic Display Switch (DDS) cable
3. Power-adapter port cable
4. Right-fan cable
5. Battery cable
6. Touchpad cable
7. Keyboard-controller board cable
8. Left-fan cable
The following image indicates the location of the system board and provides a visual representation of the removal procedure.

62 Removing and installing Field Replaceable Units (FRUs)

Removing and installing Field Replaceable Units (FRUs) 63
Steps
1. Remove the two (M2x5) screws that secure the Type-C bracket to the system board and lift the bracket off the system
board.
2. Peel the tape that secures the display-cable connector latch to the system board.
3. Open the latch and disconnect the display cable from the system board.
4. Disconnect the Dynamic Display Switch (DDS) cable from the system board.
5. Disconnect the power-adapter port cable from the system board.
6. Peel the power-adapter port cable off the system board.
7. Disconnect the speaker cable from the system board.
8. Open the latch and disconnect the touchpad cable from the system board.
9. Open the latch and disconnect the keyboard-controller board cable from the system board.
10. Open the latch and disconnect the left-fan cable cable from the system board.
11. Remove the five screws (M2x5) that secure the system board to the palm-rest and keyboard assembly.
12. Remove the screw (M2x3) that secures the USB board to the palm-rest and keyboard assembly.
13. Remove the screw (M2x3) that secures the Ethernet and audio board to the palm-rest and keyboard assembly.
14. Remove the screw (M2x4) that secures the left fan to the palm-rest and keyboard assembly.
15. Lift the system-board assembly from the palm-rest and keyboard assembly. The system-board assembly includes the USB
board, Ethernet and audio board, and fan and heat-sink assembly.
NOTE: Ensure that you lift the system board from the top left and right sides of the heat sink.

16. Place the system board on a clean and flat surface.

17. Turn the system-board assembly over and remove the Ethernet and audio board, USB board, and fan and heat-sink
assembly.

Installing the system board

Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS Setup program.
Make the appropriate changes again after you replace the system board.

64 Removing and installing Field Replaceable Units (FRUs)

About this task
The following image indicates the connectors on your system board.

1. Display cable
2. Dynamic Display Switch (DDS) cable
3. Power-adapter port cable
4. Right-fan cable
5. Battery cable
6. Touchpad cable
7. Keyboard-controller board cable
8. Left-fan cable
The following image indicates the location of the system board and provides a visual representation of the installation procedure.

Removing and installing Field Replaceable Units (FRUs) 65

66 Removing and installing Field Replaceable Units (FRUs)
Steps
1. Place the system board on a clean and flat surface.
2. Install the Ethernet and audio board, USB board, and fan and heat-sink assembly.
3. Turn the system-board assembly over.
4. Using the alignment posts, place the system board on the palm-rest and keyboard assembly, ensuring that the heat sink is
aligned against the top edge of the palm-rest and keyboard assembly.
5. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly.
6. Replace the five screws (M2x5) that secure the system board to the palm-rest and keyboard assembly.
7. Replace the screw (M2x4) that secures the left fan to the palm-rest and keyboard assembly.
8. Replace the screw (M2x3) that secures the USB board to the palm-rest and keyboard assembly.
9. Replace the screw (M2x3) that secures the Ethernet and audio board to the palm-rest and keyboard assembly.
10. Connect the display cable to the system board and close the latch.
11. Adhere the tape that secures the display-cable connector latch to the system board.
12. Connect the Dynamic Display Switch (DDS) cable to the system board.
13. Connect the power-adapter port cable to the system board.
14. Adhere the power-adapter port cable on the system board.
15. Connect the speaker cable to the system board.
16. Connect the touchpad cable to the system board and close the latch.
17. Connect the keyboard-controller board cable to the keyboard-controller board and close the latch.
18. Align the screw holes on the Type-C bracket with the screw holes on the system board.
19. Replace the two screws (M2x5) that secure the Type-C bracket to the system board.

Next steps
1. Install the memory modules.
2. Install the wireless card.
3. Install the solid-state drive.
4. Install the rear cover.
5. Install the battery.
6. Install the base cover.
7. Follow the procedure in After working inside your computer.

USB board
Removing the USB board
Prerequisites
1. Follow the procedure in Before working inside your computer.

Removing and installing Field Replaceable Units (FRUs) 67

2. Remove the base cover.
3. Remove the battery.
4. Remove the rear cover.
5. Remove the solid-state drive.
6. Remove the wireless card.
7. Remove the memory modules.
8. Remove the system board.
NOTE: The system board can be removed as an assembly with the fan and heat-sink assembly, Ethernet and audio
board, and USB board attached.

About this task

The following image indicates the location of the USB board and provides a visual representation of the removal procedure.

Steps
1. Turn the system-board assembly over.
2. Remove the two screws (M2x4) that secure the USB board to the system-board assembly.
3. Disconnect and remove USB board from the system-board assembly.

Installing the USB board

Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the USB board and provides a visual representation of the installation procedure.

68 Removing and installing Field Replaceable Units (FRUs)

Steps
1. Slide the USB board into the M.2 card slot on the system board and align the screw holes on the USB board to the screw
holes on the system board.
2. Replace the two screws (M2x4) that secure the USB board to the system board.
3. Turn the system-board assembly over.

Next steps
1. Install the system board.
2. Install the memory modules.
3. Install the wireless card.
4. Install the solid-state drive.
5. Install the rear cover.
6. Install the battery.
7. Install the base cover.
8. Follow the procedure in After working inside your computer.

Ethernet and audio board

Removing the Ethernet and audio board
Prerequisites

About this task

The following image indicates the location of the Ethernet and audio board and provides a visual representation of the removal
procedure.
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
4. Remove the rear cover.

Removing and installing Field Replaceable Units (FRUs) 69

5. Remove the solid-state drive.
6. Remove the wireless card.
7. Remove the memory modules.
8. Remove the system board.
NOTE: The system board can be removed as an assembly with the fan and heat-sink assembly, Ethernet and audio
board, and USB board attached.

Steps
1. Turn the system-board assembly over.
2. Remove the two screws (M2x4) that secure the Ethernet and audio board to the system-board assembly.
3. Disconnect and remove the Ethernet and audio board from the system-board assembly.

Installing the Ethernet and audio board

Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the Ethernet and audio board and provides a visual representation of the
installation procedure.

70 Removing and installing Field Replaceable Units (FRUs)

Steps
1. Slide the Ethernet and audio board into the M.2 card slot on the system-board assembly.
2. Align the screw holes on the Ethernet and audio board to the screw holes on the system-board assembly.
3. Replace the two screws (M2x4) that secure the Ethernet and audio board to the system-board assembly.
4. Turn the system-board assembly over.

Next steps
1. Install the system board.
2. Install the memory modules.
3. Install the wireless card.
4. Install the solid-state drive.
5. Install the rear cover.
6. Install the battery.
7. Install the base cover.
8. Follow the procedure in After working inside your computer.

Fan and heat-sink assembly

Removing the fan and heat-sink assembly
Prerequisites
1. Follow the procedure in Before working inside your computer.
CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The
oils in your skin can reduce the heat transfer capability of the thermal grease.

NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you
touch it.
2. Remove the base cover.
3. Remove the battery.
4. Remove the rear cover.

Removing and installing Field Replaceable Units (FRUs) 71

5. Remove the solid-state drive.
6. Remove the wireless card.
7. Remove the memory modules.
8. Remove the system board.
NOTE: The system board can be removed as an assembly with the fan and heat-sink assembly, Ethernet and audio
board, and USB board attached.

About this task

The following image indicates the location of the fan and heat-sink assembly and provides a visual representation of the removal
procedure.

Steps
1. Disconnect the left and right-fan cables from the system-board assembly.
2. Turn the system-board assembly over.
3. In sequential order (1>2>3>4>5>6>7), remove the seven screws that secure the fan and heat-sink assembly to the system-
board assembly.
4. Lift the fan and heat-sink assembly off the system-board assembly.

72 Removing and installing Field Replaceable Units (FRUs)

Installing the fan and heat-sink assembly
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the fan and heat-sink assembly and provides a visual representation of the
installation procedure.
NOTE: If either the system board or the heat sink is replaced, use the thermal pad that is provided in the kit to ensure that
thermal conductivity is achieved.

Steps
1. Place the fan and heat-sink assembly on the system board and align the screw holes on the fan and heat-sink assembly with
the screw holes on the system board.
2. In reverse sequential order (7>6>5>4>3>2>1), replace the seven screws that secure the fan and heat-sink assembly to the
system-board assembly.
3. Turn the system-board assembly over.
4. With both hands, use your fingertips to push the left-fan cable into its connector on the system board.

Removing and installing Field Replaceable Units (FRUs) 73

 CAUTION: Connecting the cable with the incorrect side facing upwards will cause damage to the connector
and the system board. Ensure that the black dot on the cable is facing upwards before connecting the cable.

5. With both hands, use your fingertips to push the right-fan cable into its connector on the system board.
CAUTION: Connecting the cable with the incorrect side facing upwards will cause damage to the connector
and the system board. Ensure that the black dot on the cable is facing upwards before connecting the cable.

Next steps
1. Install the system board.
2. Install the memory modules.
3. Install the wireless card.
4. Install the solid-state drive.
5. Install the rear cover.
6. Install the battery.
7. Install the base cover.
8. Follow the procedure in After working inside your computer.

Power-button assembly
Removing the power button
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
4. Remove the rear cover.
5. Remove the solid-state drive.
6. Remove the wireless card.
7. Remove the memory modules.
8. Remove the system board.

About this task

The following images indicate the location of the power button and provide a visual representation of the removal procedure.

74 Removing and installing Field Replaceable Units (FRUs)

Steps
1. Remove the two screws (M2x2) that secure the power-button board assembly to the palm-rest and keyboard assembly.
2. Peel the power-button board assembly cable from the palm-rest and keyboard assembly.
3. Lift the power-button board assembly off the palm-rest and keyboard assembly.
4. Remove the two screws (M2x2) that secure the power button to the palm-rest and keyboard assembly.
5. Lift the power button off the palm-rest and keyboard assembly.

Installing the power button

Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the power button and provides a visual representation of the installation
procedure.

Removing and installing Field Replaceable Units (FRUs) 75

Steps
1. Place the power button on the slot on the palm-rest and keyboard assembly.
2. Replace the two screws (M2x2) that secure the power button to the palm-rest and keyboard assembly.
3. Align the screw holes on the power-button board assembly with the screw holes on the palm-rest and keyboard assembly.
4. Adhere the power-button board cable to the palm-rest and keyboard assembly.
5. Replace the two screws (M2x2) that secure the power-button board assembly to the palm-rest and keyboard assembly.

Next steps
1. Install the system board.
2. Install the memory modules.
3. Install the wireless card.
4. Install the solid-state drive.
5. Install the rear cover.
6. Install the battery.
7. Install the base cover.
8. Follow the procedure in After working inside your computer.

Palm-rest and keyboard assembly

Removing the palm-rest and keyboard assembly
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
4. Remove the rear cover.
5. Remove the touchpad.
6. Remove the keyboard-controller board
7. Remove the display assembly.
8. Remove the solid-state drive.

76 Removing and installing Field Replaceable Units (FRUs)

9. Remove the wireless card.
10. Remove the memory modules.
11. Remove the speakers.
12. Remove the power adapter port.
13. Remove the system board.
NOTE: The system board can be removed as an assembly with the fan and heat-sink assembly, Ethernet and audio
board, and USB board attached.
14. Remove the power-button assembly.

About this task

After performing the steps in the pre-requisites, we are left with the palm-rest and keyboard assembly.

NOTE: When replacing the palm-rest and keyboard assembly, the solid-state drive screw mount must be removed from the
existing palm-rest and keyboard assembly and transferred to the replacement palm-rest and keyboard assembly.

Installing the palm-rest and keyboard assembly

Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

Place the palm-rest and keyboard assembly on a flat surface.
NOTE: When replacing the palm-rest and keyboard assembly, the solid-state screw mount must be transferred from the old
palm-rest and keyboard assembly to the replacement palm-rest and keyboard assembly.

Removing and installing Field Replaceable Units (FRUs) 77

Next steps
1. Install the power-button assembly.
2. Install the system board.
NOTE: The system board can be installed as an assembly with the fan and heat-sink assembly, Ethernet and audio
board, and USB board attached.
3. Install the power adapter port.
4. Install the speakers.
5. Install the memory modules.
6. Install the wireless card.
7. Install the solid-state drive.
8. Install the display assembly.
9. Install the keboard-controller board.
10. Install the touchpad
11. Install the rear cover.
12. Install the battery.
13. Install the base cover.
14. Follow the procedure in After working inside your computer.

78 Removing and installing Field Replaceable Units (FRUs)

 7
Software
This chapter details the supported operating systems along with instructions on how to install the drivers.

Operating system
Your Dell G16 7630 supports the following operating systems:
● Windows 11 Professional, 64-bit
● Windows 11 Home, 64-bit
● Ubuntu 20.04 LTS, 64-bit

Drivers and downloads

When troubleshooting, downloading, or installing drivers, it is recommended that you read the Dell Knowledge Base article
Drivers and Downloads FAQs 000123347.

Software 79
 8
BIOS Setup
CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup. Certain
changes can make your computer work incorrectly.

NOTE: Depending on the computer and the installed devices, the options that are listed in this section may or may not be
displayed.

NOTE: Before you change the settings in BIOS Setup, it is recommended that you note down the original settings for
future reference.
Use BIOS Setup for the following purposes:
● Get information about the hardware installed in your computer, such as the amount of RAM and the size of the storage
device.
● Change the system configuration information.
● Set or change a user-selectable option, such as the user password, type of hard drive installed, and enable or disable base
devices.

Entering BIOS Setup program

About this task
Turn on (or restart) your computer and press F2 immediately.

Navigation keys
NOTE: For most of the BIOS Setup options, changes that you make are recorded but do not take effect until you restart
the computer.

Table 26. Navigation keys

Keys Navigation
Up arrow Moves to the previous field.
Down arrow Moves to the next field.
Enter Selects a value in the selected field (if applicable) or follows
the link in the field.
Spacebar Expands or collapses a drop-down list, if applicable.
Tab Moves to the next focus area.
Esc Moves to the previous page until you view the main screen.
Pressing Esc in the main screen displays a message that
prompts you to save any unsaved changes and restart the
computer.

F12 One Time Boot menu

To enter the One Time Boot menu, turn on your computer, and then press F12 immediately.
NOTE: If you are unable to enter the One Time Boot menu, repeat the above action.

80 BIOS Setup
The One Time Boot menu displays the devices that you can boot from and also display the options to start diagnostics. The boot
menu options are:
● Removable Drive (if available)
● STXXXX Drive (if available)
NOTE: XXX denotes the SATA drive number.
● Optical Drive (if available)
● SATA Hard Drive (if available)
● Diagnostics
The One Time Boot menu screen also displays the option to access BIOS Setup.

System setup options

NOTE: Depending on this computer and its installed devices, the items that are listed in this section may or may not be
displayed.

Table 27. System setup options—System information menu

Overview

BIOS Version Displays the BIOS version number.

Service Tag Displays the Service Tag of the computer.
Asset Tag Displays the Asset Tag of the computer.
Manufacture Date Displays the manufacture date of the computer.
Ownership Date Displays the ownership date of the computer.
Express Service Code Displays the express service code of the computer.
Ownership Tag Displays the ownership tag of the computer.
Signed Firmware Update Displays whether the signed firmware update is enabled.
Battery Displays the battery health information.
Primary Displays the primary battery.
Battery Level Displays the battery level.
Battery State Displays the battery state.
Health Displays the battery health.
AC Adapter Displays whether an AC adapter is installed.
Processor
Processor Type Displays the processor type.
Maximum Clock Speed Displays the maximum processor clock speed.
Minimum Clock Speed Displays the minimum processor clock speed.
Current Clock Speed Displays the current processor clock speed.
Core Count Displays the number of cores on the processor.
Processor ID Displays the processor identification code.
Processor L2 Cache Displays the processor L2 Cache size.
Processor L3 Cache Displays the processor L3 Cache size.
Microcode Version Displays the microcode version.
Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable.
64-Bit Technology Displays whether 64-bit technology is used.
Memory

BIOS Setup 81
Table 27. System setup options—System information menu (continued)
Overview
Memory Installed Displays the total computer memory installed.
Memory Available Displays the total computer memory available.
Memory Speed Displays the memory speed.
Memory Channel Mode Displays single or dual channel mode.
Memory Technology Displays the technology that is used for the memory.
DIMM_Slot A Displays the DIMM A memory size.
DIMM_Slot B Displays the DIMM B memory size.
Devices
Panel Type Displays the Panel Type of the computer.
Video Controller Displays the integrate graphics information of the computer.
Video Memory Displays the video memory information of the computer.
Wi-Fi Device Displays the wireless device information of the computer.
Native Resolution Displays the native resolution of the computer.
Video BIOS Version Displays the video BIOS version of the computer.
Bluetooth Device Displays the Bluetooth device information of the computer.
Audio Controller Displays the audio controller information of the computer.
LOM MAC Address Displays the LOM MAC address of the computer.
dGPU Video Controller Displays the discrete graphics information of the computer.

Table 28. System setup options—Boot Configuration menu

Boot Configuration
Boot Sequence
Boot Mode: UEFI only Displays the boot mode of this computer.
Boot Sequence Enables to set the boot order.
Secure Boot
Enable Secure Boot Enables secure boot using only validated boot software.
Default: ON

Enable Microsoft UEFI CA Enables Microsoft UEFI CA.

Default: ON

Secure Boot Mode Changes to the Secure Boot operation mode. Allows to switch between
Deployed Mode and Audit Mode.
Default: Deployed Mode

Expert Key Management

Enable Custom Mode Allows the PK, KEK, db, and dbx security key databases to be modified.
Default: OFF

Custom Mode Key Management Allows for selection of key database.

Table 29. System setup options—Integrated Devices menu

Integrated Devices
Date/Time

82 BIOS Setup
Table 29. System setup options—Integrated Devices menu (continued)
Integrated Devices
Date Sets the computer date in MM/DD/YYYY format. Changes to the date take
effect immediately.
Time Sets the computer time in HH/MM/SS 24-hour format. You can switch
between 12-hour and 24-hour clock. Changes to the time take effect
immediately.
Memory Mapped I/O above 4 Gig Enables or disables the Memory Mapped I/O above 4 GB.
Default: ON

Camera
Enable Camera Enables or disables the camera.
By default, Enable Camera is selected.

Audio
Enable Audio Enables or disables all integrated audio controller.
Default: ON

Enable Microphone Enables or disables microphone.

By default, Enable Microphone is selected.

Enable Internal Speaker Enables or disables internal speaker.

By default, Enable Internal Speaker is selected.

USB/Thunderbolt Configuration
Enable External USB Ports Enables or disables external USB ports.
Default: ON

Enable USB Boot Support Enables or disables USB Boot Support.

Default: ON

Enable Thunderbolt Boot Support Enable or disable the Thunderbolt adapter peripheral device and USB devices
connected to the Thunderbolt adapter to be used during BIOS Pre-boot.
Default: OFF

Enable Thunderbolt (and PCI behind TBT) Enable or disable the PCIe devices that are connected through a Thunderbolt
pre-boot modules adapter to execute the PCIe devices UEFI Option ROM (if present) during
pre-boot.

Table 30. System setup options—Storage menu

Storage
SATA/NVMe Operation
SATA/NVMe Operation Configures operating mode of the integrated storage device controller.
Default: RAID On. Storage device is configured to support RAID functions.
When enabled, all NVMe and SATA devices will be mapped under VMD
controller. Windows RST (Intel Rapid Restore Technology) driver, or Linux
kernel VMD driver must be loaded in order to boot the OS.

Storage Interface
Port Enablement Enables or disables the onboard drives.
Default: ON

SMART Reporting

BIOS Setup 83
Table 30. System setup options—Storage menu (continued)
Storage
Enable SMART Reporting Enables or disables Self-Monitoring, Analysis, and Reporting Technology
(SMART).
Default: ON

Drive Information Displays the information of various onboard drives.

Table 31. System setup options—Display menu

Display
Display Brightness
Brightness on battery power Sets the screen brightness when the computer is running on battery power.
Brightness on AC power Sets the screen brightness when the computer is running on AC power.
Full Screen Logo Enables or disables full screen logo.
By default, this option is disabled.

Hybrid Graphics/Advanced Optimus

Enable Hybrid Graphics/Advanced Enables or disables Hybrid Graphics/Advanced Optimus.
Optimus (when available)
Default: ON.

Table 32. System setup options—Connection menu

Connection
Network Controller Configuration
Integrated NIC Enable or disable the on-board LAN controller.
By default, the Enabled with PXE option is enabled.

Wireless Device Enable

WLAN Enable or disable the internal WLAN device.
By default, this option is selected.

Bluetooth Enable or disable the internal Bluetooth device

By default, this option is selected.

Enable UEFI Network Stack Enable or disable UEFI Network Stack and controls the on-board LAN
Controller.
By default, the Enabled option is selected.

HTTPs Boot Feature

HTTPs Boot Enable or disable the HTTPs Boot feature.
Default: ON.

HTTPs Boot Modes With Auto Mode, the HTTPs Boot extracts Boot URL from the DHCP. With
Manual Mode, the HTTPs Boot reads Boot URL from the user-provided data.
By default, the Auto Mode option is enabled.

Upload Enables you to upload the CA certificate.

Delete Enables you to delete the CA certificate.

84 BIOS Setup
Table 33. System setup options—Power menu
Power
Battery Configuration Enables the computer to run on battery during peak power usage hours. Use
the Custom Charge Start and Custom Charge Stop options to prevent AC
power usage between certain times of each day.
By default, the Adaptive option is enabled.

Advanced Configuration
Enable Advanced Battery Charge Enables or disables the advanced battery charge configuration.
Configuration
Default: OFF
If enabled, use the Beginning of Day and Work Period sections to configure the
daily times and work periods.

Thermal Management Enables to cool the fan and processor heat management to adjust the system
performance, noise, and temperature.
By default, the Optimized option is selected.

Block Sleep Enables to block entering Sleep (S3) mode in the operating system.
Default: OFF

Lid Switch
Enable Lid Switch Enables or disables the Lid Switch
Default: ON

Power On Lid Open When enabled, allows the system to power up from the off state whenever the
lid is opened.
Default: ON

Intel Speed Shift Technology Enable or disable the Intel Speed Shift Technology support.
Default: ON

Table 34. System setup options—Security menu

Security
Intel Platform Trust Technology
Intel Platform Trust Technology On Enables or disables Intel Platform Trust Technology visibility to operating
system.
Default: ON

PPI Bypass for Clear Commands Controls the TPM Physical Presence Interface (PPI).
By default, this option is disabled.

Clear Enables to clear the PTT owner information and returns the PTT to the default
state.
By default, tthis option is disabled.

SMM Security Mitigation Enables or disables additional UEFI SMM Security Mitigation protections.
Default: ON

Data Wipe on Next Boot

Start Data Wipe Enables or disables the data wipe on next boot.
Default: OFF

Absolute Enables, disables, or permanently disables the BIOS module interface of the
optional Absolute Persistence Module service from Absolute Software.
By default, the Enable Absolute option is selected.

BIOS Setup 85
Table 34. System setup options—Security menu (continued)
Security

CAUTION: The 'Permanently Disable Absolute' option can only be

selected once. When 'Permanently Disable Absolute' is selected,
Absolute Persistence cannot be re-enabled. No further changes to
the Enable/Disable states are allowed.

NOTE: The Enable/Disable options are unavailable while Computrace is in

the activated state.

UEFI Boot Path Security Controls whether the system prompts the user to enter the admin password (if
set) when booting to a UEFI boot path device from the F12 boot menu.
By default, the Always Except Internal HDD option is selected.

Table 35. System setup options—Passwords menu

Passwords
Admin Password Set, change, or delete the administrator password.
System Password Set, change, or delete the system password.
M.2 PCIe SSD-1 Set, change, or delete the NVMe SSD-1 password.
Password Configuration
Upper Case Letter Reinforces password to have at least one upper case letter.
By default, the option is disabled.

Lower Case Letter Reinforces password to have at least one lower case letter.
By default, the option is disabled.

Digit Reinforces password to have at least one digit number.

By default, the option is disabled.

Special Character Reinforces password to have at least one special character.

By default, the option is disabled.

Minimum Characters Set the minimum characters allowed for password.

Password Bypass When enabled, this always prompts for system and internal hard drive
passwords when powered on from the Off state.
By default, the Disabled option is selected.

Password Changes
Allow Non-Admin Password Changes Enables or disables to change system and hard drive password without the
need for admin password.
Default: ON

Admin Setup Lockout

Enable Admin Setup Lockout Enables administrators control over how their users can or cannot access BIOS
Setup.
Default: OFF

Master Password Lockout

Enable Master Password Lockout When enabled, this disables the master password support.
Default: OFF

Allow Non-Admin PSID Revert

86 BIOS Setup
Table 35. System setup options—Passwords menu (continued)
Passwords
Enable Allow Non-Admin PSID Revert Controls access to the Physical Security ID (PSID) revert of NVMe hard-drives
from the Dell Security Manager prompt.
Default: OFF

Table 36. System setup options—Update, Recovery menu

Update, Recovery
UEFI Capsule Firmware Updates
Enable UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages.
NOTE: Disabling this option blocks BIOS updates from services such as
Microsoft Windows Update and Linux Vendor Firmware Service (LVFS).
Default: ON

BIOS Recovery from Hard Drive Enables to recover from certain corrupted BIOS conditions from a recovery file
on the user primary hard drive or an external USB key.
Default: ON
NOTE: BIOS Recovery from Hard Drive is not available for self-encrypting
drives (SED).

BIOS Downgrade
Allow BIOS Downgrade Controls the flashing of the system firmware to previous revisions.
Default: ON

SupportAssist OS Recovery Enables or disables the boot flow for SupportAssist OS Recovery tool in the
event of certain system errors.
Default: ON

BIOSConnect Enables or disables cloud Service operating system recovery if the main
operating system fails to boot with the number of failures equal to or greater
than the value specified by the Auto operating system Recovery Threshold
setup option and local Service operating system does not boot or is not
installed.
Default: ON

Dell Auto operating system Recovery Controls the automatic boot flow for SupportAssist System Resolution Console
Threshold and for Dell operating system Recovery Tool.
By default, the threshold value is set to 2.

Table 37. System setup options—System Management menu

System Management
Service Tag Displays the Service Tag of the system.
Asset Tag Enables to create a system Asset Tag.
AC Behavior
Wake on AC Enables or disables the wake on AC option.
Default: OFF

Auto On Time Enables to set the system to turn on automatically every day or on a
preselected date and time. This option can be configured only if the Auto On
Time is set to Everyday, Weekdays, or Selected Days.
By default, the Disabled option is selected.

First Power On Date

BIOS Setup 87
Table 37. System setup options—System Management menu (continued)
System Management
Set Ownership Date Enables to set the ownership date.
Default: OFF

Diagnostics
OS Agent Requests Enables or disables scheduling of onboard diagnostics on the subsequent boot.
Default: ON

Power-on-Self-Test Automatic Enables or disables automatic recovery if the computer is unresponsive after
Recovery the BIOS Power-on-Self Test.
Default: ON

Table 38. System setup options—Keyboard menu

Keyboard
Fn Lock Options Enables or disables the Fn lock options.
Default: ON

Lock Mode Enables or disables the Function keys to have secondary functions.
By default, the Lock Mode Secondary option is enabled. With this option, the
F1-F12 keys scan the code for their secondary functions.

Keyboard Illumination Configures the keyboard illumination settings.

By default, the Bright option is enabled.

Keyboard Backlight Timeout on AC Sets the timeout value for the keyboard backlight when an AC adapter is
connected to the system.
By default, the 1 minute option is enabled.

Keyboard Backlight Timeout on Sets the timeout value for the keyboard backlight when the computer is
Battery running only on battery power.
By default, the 1 minute option is enabled.

Table 39. System setup options—Pre-boot Behavior menu

Pre-boot Behavior
Adapter Warnings
Enable Adapter Warnings Enables or disables the warning messages during boot when the adapters with
less power capacity are detected.
Default: ON

Warning and Errors Sets the action to be taken when a warning or error is encountered.
By default, the Prompt on Warnings and Errors option is enabled.

USB-C Warnings Enables or disables dock warning messages.

Default: ON

Fastboot Allows you to configure the speed of the UEFI boot process.
By default, the Thorough option is enabled.

Extend BIOS POST Time Set the BIOS POST load time.
By default, the 0 seconds option is enabled.

88 BIOS Setup
Table 40. System setup options—Virtualization menu
Virtualization
Intel Virtualization Technology
Enable Intel Virtualization Technology When enabled, the system can run a Virtual Machine Monitor (VMM).
(VT)
Default: ON

VT for Direct I/O

Enable Intel VT for Direct I/O When enabled, the system can perform Virtualization Technology for Direct I/O
(VT-d).
Default: ON

DMA Protection
Enable Pre-Boot DMA Support This setting controls Pre-boot DMA protection for both internal and external
ports.
Default: ON

Enable OS Kernel DMA Support This setting controls Kernel DMA protection for both internal and external
ports.
Default: ON

Table 41. System setup options—Performance menu

Performance
Multi Core Support
All Cores Enables to select all cores to be available to the operating system.
By default, this option is disabled.

Active Core Selection Enables to set the number of CPU cores available to the operating system.
By default, this option is disabled.

Multiple Atom Cores Enables to change the number of Atom cores available to the operating system.
By default, the All Cores option is enabled.

Intel SpeedStep
Enable Intel SpeedStep Technology Enables the system to dynamically adjust processor voltage and core
frequency, decreasing average power consumption and heat production.
Default: ON

C-States Control
Enable C-State Control Enables the ability of the CPU to enter and exit low power state. When
disabled, it disabled all C-states. When enabled, it enabled all C-states that
the chipset or platform allows.
Default: ON

Enable Adaptive C-States for Discrete Enables the ability of the CPU to dynamically detect high usage of a discrete
Graphics graphic and adjust system parameters for higher performance.
Default: ON

Intel Turbo Boost Technology

Enable Intel Turbo Boost Technology Enables or disables the Intel TurboBoost mode of the processor.
Default: ON

Intel Turbo Boost Maximum

Technology 3.0

BIOS Setup 89
Table 41. System setup options—Performance menu (continued)
Performance
Enable Intel Turbo Boost Maximum Enables or disables the Intel TurboBoost maximum mode of the processor.
Technology 3.0
Default: ON

Intel Hyper-Threading Technology

Enable Intel Hyper-Threading Technology Enables or disables Hyper-Threading in the processor.
Default: ON

OverClocking feature Enables or disables global OverClocking functions.

Default: OFF
When enabled, OverClocking settings are available for selection.

TCC Activation Offset Configures the CPU's TCC offset.

Table 42. System setup options—System Logs menu

System Logs
BIOS Event Log
Clear Bios Event Log Displays BIOS events.
By default, the Keep Log option is enabled.

Thermal Event Log

Clear Thermal Event Log Displays Thermal events.
By default, the Keep Log option is enabled.

Power Event Log

Clear Power Event Log Displays power events.
By default, the Keep Log option is enabled.

Updating the BIOS

Updating the BIOS in Windows
Steps
1. Go to Dell Support Site.
2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search.
NOTE: If you do not have the Service Tag, use the SupportAssist to automatically identify your computer. You can also
use the product ID or manually browse for your computer model.

3. Click Drivers & Downloads. Expand Find drivers.

4. Select the operating system installed on your computer.
5. In the Category drop-down list, select BIOS.
6. Select the latest version of BIOS, and click Download to download the BIOS file for your computer.
7. After the download is complete, browse the folder where you saved the BIOS update file.
8. Double-click the BIOS update file icon and follow the on-screen instructions.
For more information about how to update the system BIOS, search in the Knowledge Base Resource at Dell Support Site.

90 BIOS Setup
Updating the BIOS using the USB drive in Windows
Steps
1. Follow the procedure from step 1 to step 6 in Updating the BIOS in Windows to download the latest BIOS Setup program
file.
2. Create a bootable USB drive. For more information, search the Knowledge Base Resource at Dell Support Site.
3. Copy the BIOS Setup program file to the bootable USB drive.
4. Connect the bootable USB drive to the computer that needs the BIOS update.
5. Restart the computer and press F12 .
6. Select the USB drive from the One Time Boot Menu.
7. Type the BIOS Setup program filename and press Enter.
The BIOS Update Utility appears.
8. Follow the on-screen instructions to complete the BIOS update.

Updating the BIOS in Linux and Ubuntu

To update the system BIOS on a computer that is installed with Linux or Ubuntu, see the knowledge base article 000131486 at
Dell Support Site.

Updating the BIOS from the One Time Boot menu

Update your computer BIOS using the BIOS XXXX.exe file that is copied to a FAT32 USB drive and booting from the One Time
Boot menu.

About this task

BIOS Update
You can run the BIOS update file from Windows using a bootable USB drive or you can also update the BIOS from the One
Time Boot menu on the computer.
You can confirm by booting your computer to the One Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot
option . If the option is listed, then the BIOS can be updated using this method..
Updating from the One Time Boot menu
To update your BIOS from the One Time Boot menu, you need the following:
● USB drive formatted to the FAT32 file system (the drive does not have to be bootable)
● BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive
● AC power adapter must be connected to the computer
● Functional computer battery to flash the BIOS
Perform the following steps to perform the BIOS flash update process from the menu:
CAUTION: Do not turn off the computer during the BIOS flash update process. The computer may not boot if
you turn off your computer.

Steps
1. Turn off your computer, insert the USB drive where you copied the BIOS flash update file into a USB port of the computer.
2. Turn on the computer and press to access the One Time Boot Menu. Select BIOS flash Update using the mouse or arrow
keys then press Enter.
The flash BIOS menu is displayed.
3. Click Flash from file.
4. Select the external USB device.
5. Select the file and double-click the flash target file, and then click Submit.
6. Click Update BIOS. The computer restarts to flash the BIOS.
7. The computer will restart after the BIOS flash update is completed.

BIOS Setup 91
System and setup password
Table 43. System and setup password
Password type Description
System password Password that you must enter to log in to your system.
Setup password Password that you must enter to access and make changes to
the BIOS settings of your computer.

You can create a system password and a setup password to secure your computer.

CAUTION: The password features provide a basic level of security for the data on your computer.

CAUTION: Anyone can access the data that is stored on your computer, when left unattended.

NOTE: System and setup password feature is disabled.

Assigning a System Setup password

Prerequisites
You can assign a new System or Admin Password only when the status is in Not Set.

About this task

To enter BIOS System Setup, press F2 immediately after a power-on or reboot.

Steps
1. In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2. Select System/Admin Password and create a password in the Enter the new password field.
Use the following guidelines to assign the system password:
● A password can have up to 32 characters.
● At least one special character: "( ! " # $ % & ' * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | } )"
● Numbers 0 to 9.
● Upper case letters from A to Z.
● Lower case letters from a to z.
3. Confirm new password type the system password that you entered earlier in the field and click OK.
4. Press Esc and save the changes as prompted by the message.
5. Press Y to save the changes.
The computer restarts.

Deleting or changing an existing system password or setup

password
Prerequisites
Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing
system password and/or setup password. You cannot delete or change an existing system password or setup password if the
Password Status is Locked.

About this task

To enter the System Setup, press F2 immediately after a power-on or reboot.

92 BIOS Setup
Steps
1. In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.
2. In the System Security screen, verify that the Password Status is Unlocked.
3. Select System Password. Update or delete the existing system password, and press Enter or Tab.
4. Select Setup Password. Update or delete the existing setup password, and press Enter or Tab.
NOTE: If you change the system password and/or setup password, reenter the new password when prompted. If you
delete the system password and/or setup password, confirm the deletion when prompted.

5. Press Esc. A message prompts you to save the changes.

6. Press Y to save the changes and exit from System Setup.
The computer restarts.

Clearing CMOS settings

About this task

CAUTION: Clearing CMOS settings will reset the BIOS settings on your computer.

Steps
1. Remove the base cover.
2. Disconnect the battery cable from the system board.
3. Wait for one minute.
4. Connect the battery cable to the system board.
5. Replace the base cover.

Clearing BIOS (System Setup) and System passwords

About this task
To clear the computer or BIOS passwords, contact Dell technical support as described at Contact Support. For more
information, go to Dell Support Site.
NOTE: For information about how to reset Windows or application passwords, see the documentation accompanying
Windows or your application.

BIOS Setup 93
 9
Troubleshooting
Handling swollen rechargeable Li-ion batteries
Like most laptops, Dell laptops use Lithium-ion batteries. One type of Lithium-ion battery is the rechargeable Li-ion battery.
Rechargeable Li-ion batteries have increased in popularity in recent years and have become a standard in the electronics
industry due to customer preferences for a slim form factor (especially with newer ultra-thin laptops) and long battery life.
Inherent to rechargeable Li-ion battery technology is the potential for swelling of the battery cells.
A swollen battery may impact the performance of the laptop. To prevent possible further damage to the device enclosure or
internal components leading to malfunction, discontinue the use of the laptop and discharge it by disconnecting the AC adapter
and letting the battery drain.
Swollen batteries should not be used and must be replaced and disposed of properly. We recommend contacting Dell Support
for options to replace a swollen battery under the terms of the applicable warranty or service contract, including options for
replacement by a Dell authorized service technician.
The guidelines for handling and replacing rechargeable Li-ion batteries are as follows:
● Exercise caution when handling rechargeable Li-ion batteries.
● Discharge the battery before removing it from the computer. To discharge the battery, unplug the AC adapter from the
computer and operate the computer only on battery power. The battery is fully discharged when the computer no longer
turns on when the power button is pressed.
● Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
● Do not expose the battery to high temperatures, or disassemble battery packs and cells.
● Do not apply pressure to the surface of the battery.
● Do not bend the battery.
● Do not use tools of any type to pry on or against the battery.
● If a battery gets stuck in a device as a result of swelling, do not try to free it as puncturing, bending, or crushing a battery
can be dangerous.
● Do not attempt to reassemble a damaged or swollen battery into a laptop.
● Swollen batteries that are covered under warranty should be returned to Dell in an approved shipping container (provided
by Dell)—this is to comply with transportation regulations. Swollen batteries that are not covered under warranty should
be disposed of at an approved recycling center. Contact Dell Support at Dell Support Site for assistance and further
instructions.
● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a
compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other
computers with your computer. Always purchase genuine batteries from Dell Site or otherwise directly from Dell.
Rechargeable Li-ion batteries can swell for various reasons such as age, number of charge cycles, or exposure to high heat. For
more information about how to improve the performance and lifespan of the laptop battery and to minimize the possibility of
occurrence of the issue, search Dell laptop battery in the Knowledge Base Resource at Dell Support Site.

Locating the Service Tag or Express Service Code of

your Dell computer
Your Dell computer is uniquely identified with a Service Tag or Express Service Code. To view relevant support resources for
your Dell computer, we recommend entering the Service Tag or Express Service Code at Dell Support Site.
For more information about how to find the Service Tag for your computer, see Instructions on how to find your Service Tag or
Serial Number.

94 Troubleshooting
Dell SupportAssist Pre-boot System Performance
Check diagnostics
About this task
SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell
SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and launched by the BIOS
internally. The embedded system diagnostics provides options for particular devices or device groups allowing you to:
● Run tests automatically or in an interactive mode.
● Repeat the tests.
● Display or save test results.
● Run thorough tests to introduce additional test options to provide extra information about one or more failed devices.
● View status messages that inform you the tests are completed successfully.
● View error messages that inform you of problems encountered during testing.
NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer when
the diagnostic tests are performed.
For more information, see the knowledge base article 000180971.

Running the SupportAssist Pre-Boot System Performance Check

Steps
1. Turn on your computer.
2. As the computer boots, press the F12 key as the Dell logo appears.
3. On the boot menu screen, select the Diagnostics option.
4. Click the arrow at the bottom left corner.
Diagnostics page is displayed.
5. Click the arrow in the lower-right corner to go to the page listing.
The items that are detected are listed.
6. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.
7. Select the device from the left pane and click Run Tests.
8. If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.

Built-in self-test (BIST)

M-BIST
M-BIST (Built In Self-Test) is the system board built-in self-test diagnostics tool that improves the diagnostics accuracy of
system board Embedded Controller (EC) failures.

NOTE: M-BIST can be manually initiated before Power On Self-Test (POST).

How to run M-BIST

NOTE: Before initiating M-BIST, ensure that the computer is in a power-off state.

1. Press and hold both the M key on the keyboard and the power button to initiate M-BIST.
2. The battery indicator LED may exhibit two states:
a. OFF: No fault was detected with the system board.
b. AMBER: Amber indicates a problem with the system board.
3. If there is a failure with the system board, the battery status LED flashes one of the following error codes for 30 seconds:

Troubleshooting 95
 Table 44. LED error codes
Blinking Pattern Possible Problem
Amber White
2 1 CPU Failure
2 8 LCD Power Rail Failure
1 1 TPM Detection Failure
2 4 Memory/RAM failure
4. If there is no failure with the system board, the LCD cycles through the solid color screens that are described in the
LCD-BIST section for 30 seconds and then turn off.

LCD Power rail test (L-BIST)

L-BIST is an enhancement to the single LED error code diagnostics and is automatically initiated during POST. L-BIST will check
the LCD power rail. If there is no power being supplied to the LCD (that is if the L-BIST circuit fails), the battery status LED
flashes either an error code [2,8] or an error code [2,7].

NOTE: If L-BIST fails, LCD-BIST cannot function as no power will be supplied to the LCD.

How to invoke the L-BIST

1. Turn on your computer computer.
2. If the computer does not start up normally, look at the battery status LED:
● If the battery status LED flashes an error code [2,7], the display cable may not be connected properly.
● If the battery status LED flashes an error code [2,8], there is a failure on the LCD power rail of the system board, hence
there is no power that is supplied to the LCD.
3. For cases, when a [2,7] error code is shown, check to see if the display cable is properly connected.
4. For cases when a [2,8] error code is shown, replace the system board.

LCD Built-in Self-Test (BIST)

Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent
problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and computer settings.
When you notice screen abnormalities like flickering, distortion, clarity issues, fuzzy or blurry image, horizontal or vertical lines,
color fade and so on, it is always a good practice to isolate the LCD (screen) by running the Built-In Self-Test (BIST).

How to invoke the LCD BIST

1. Turn off your computer.
2. Disconnect any peripherals that are connected to the computer. Connect only the AC adapter (charger) to the computer.
3. Ensure that the LCD (screen) is clean (no dust particles on the surface of the screen).
4. Press and hold the D key and press the power button to enter LCD built-in self-test (BIST) mode. Continue to hold the D
key until the computer boots up.
5. The screen displays solid colors and change colors on the entire screen to white, black, red, green, and blue twice.
6. Then it displays the colors white, black, and red.
7. Carefully inspect the screen for abnormalities (any lines, fuzzy color, or distortion on the screen).
8. At the end of the last solid color (red), the computer shuts down.
NOTE: Dell SupportAssist Preboot diagnostics upon launch initiates an LCD BIST first, expecting a user intervention to
confirm functionality of the LCD.

96 Troubleshooting
System-diagnostic lights
Battery-status light
Indicates the power and battery-charge status.
Solid white — Power adapter is connected and the battery has more than 5 percent charge.
Amber — Computer is running on battery and the battery has less than 5 percent charge.
Off
● Power adapter is connected, and the battery is fully charged.
● Computer is running on battery, and the battery has more than 5 percent charge.
● Computer is in sleep state, hibernation, or turned off.
The battery-status light blinks amber along with beep codes indicating failures.
For example, the battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by
a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected.
The following table shows different power and battery-status light patterns and associated problems.

Table 45. System diagnostic lights

Blinking pattern
Amber White Problem description
1 1 TPM detection failure
1 2 Unrecoverable SPI Flash Failure
1 3 Short in hinge cable tripped OCP1
1 4 Short in hinge cable tripped OCP2
1 5 EC unable to program i-Fuse
1 6 Generic catch-all for ungraceful EC code
flow errors
1 7 Non-RPMC Flash on Boot Guard fused
system

2 1 CPU failure
2 2 System board failure (included BIOS
corruption or ROM error)
2 3 No memory/RAM detected
2 4 Memory/RAM failure
2 5 Invalid memory installed
2 6 System board/Chipset Error
2 7 LCD failure (SBIOS message)
2 8 LCD failure (EC detection of power rail
failure)
3 1 CMOS battery failure
3 2 PCI or Video card/chip failure
3 3 BIOS recovery image not found
3 4 BIOS recovery image found but invalid
3 5 Power rail failure
3 6 Flash corruption detected by SBIOS.

Troubleshooting 97
Table 45. System diagnostic lights (continued)
Blinking pattern
Amber White Problem description
3 7 Timeout waiting on ME to reply to HECI
message.

NOTE: Blinking 3-3-3 LEDs on Lock LED (Caps-Lock or Nums-Lock), Power button LED (without Fingerprint reader), and
Diagnostic LED indicates failure to provide input during LCD panel test on Dell SupportAssist Pre-boot System Performance
Check diagnostics.
Camera status light: Indicates whether the camera is in use.
● Solid white — Camera is in use.
● Off — Camera is not in use.
Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.
● Solid white — Caps Lock enabled.
● Off — Caps Lock disabled.

Recovering the operating system

When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell
SupportAssist OS Recovery.
Dell SupportAssist OS Recovery is a stand-alone tool that is preinstalled in Dell computers running Windows operating system.
It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system. It
enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state.
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into the
primary operating system due to software or hardware failures.
For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at
Serviceability Tools at the Dell Support Site. Click SupportAssist and then, click SupportAssist OS Recovery.

Real-Time Clock (RTC Reset)

The Real-Time Clock (RTC) reset function enables you or the service technician to recover Dell computers from No POST/No
Power/No Boot situations. The legacy jumper enabled RTC reset has been retired on these models.
Start the RTC reset with the computer powered off and connected to AC power. Press and hold the power button for twenty
seconds . The computer RTC Reset occurs after you release the power button.

Backup media and recovery options

It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell provides
multiple options for recovering the Windows operating system on your Dell computer. For more information, see Dell Windows
Backup Media and Recovery Options.

Wi-Fi power cycle

About this task
If your computer is unable to access the Internet due to Wi-Fi connectivity issues, reset your Wi-Fi device by performing the
following steps:

Steps
1. Turn off the computer.

98 Troubleshooting
2. Turn off the modem.
NOTE: Some Internet service providers (ISPs) provide a modem and router combo device.
3. Turn off the wireless router.
4. Wait for 30 seconds.
5. Turn on the wireless router.
6. Turn on the modem.
7. Turn on the computer.

Drain residual flea power (perform hard reset)

About this task
Flea power is the residual static electricity that remains in the computer even after it has been powered off and the battery is
removed.
For your safety, and to protect the sensitive electronic components in your computer, you must drain residual flea power before
removing or replacing any components in your computer.
Draining residual flea power, also known as a performing a "hard reset," is also a common troubleshooting step if your computer
does not turn on or boot into the operating system.
Perform the following steps to drain the residual flea power:

Steps
1. Turn off the computer.
2. Disconnect the power adapter from the computer.
3. Remove the base cover.
4. Remove the battery.
CAUTION: The battery is a Field Replaceable Unit (FRU) and the removal and installation procedures are
intended for authorized service technicians only.

5. Press and hold the power button for 20 seconds to drain the flea power.
6. Install the battery.
7. Install the base cover.
8. Connect the power adapter to the computer.
9. Turn on the computer.
NOTE: For more information about performing a hard reset, search in the Knowledge Base Resource at the Dell Support
Site.

Troubleshooting 99
 10
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:

Table 46. Self-help resources

Self-help resources Resource location
Information about Dell products and services Dell Site
My Dell app

Tips

Contact Support In Windows search, type Contact Support, and press

Enter.
Online help for operating system Windows Support Site
Linux Support Site

Access top solutions, diagnostics, drivers and downloads, and Your Dell computer is uniquely identified using a Service Tag
learn more about your computer through videos, manuals, and or Express Service Code. To view relevant support resources
documents. for your Dell computer, enter the Service Tag or Express
Service Code at Dell Support Site.
For more information about how to find the Service Tag for
your computer, see Locate the Service Tag on your computer.

Dell knowledge base articles 1. Go to Dell Support Site.

2. On the menu bar at the top of the Support page, select
Support > Support Library.
3. In the Search field on the Support Library page, type the
keyword, topic, or model number, and then click or tap the
search icon to view the related articles.

Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see Contact Support at Dell Support Site.
NOTE: Availability of the services may vary depending on the country or region, and product.

NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice,
packing slip, bill, or Dell product catalog.

100 Getting help and contacting Dell