INTERNSHIP REPORT

ON
HIJRA BANK

Supervised by:

Dr.Molla Wasse

Bahirdar University

Collage of Business and Economic

Department of Economics

Submitted By:

Hanan Seid Ahmed

ID-1204450

Bahirdar University

Collage of Business and Economic

Department of Economics

Program: Undergraduate-B.A Degree-Economics

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 Date of Submission:00/00/2022
Acknowledgement
At

first I would like to express my gratitude to Allah; who has given me opportunity to go

through the total process of my internship and to write a report in this regard.

Next to Allah I convey my sincere gratitude to my family for having continuously

supported me financially to accomplish my apparent and for their guidance,

encouragement and inspiration to me.

I would like to thank Abdulfetah Nejibo Faris (manager of Hijra Bank) and

Abduselam Besifat Wultaw (supervisor of Hijra Bank)for all their support, necessary tips

and guidelines during the activation period ,moreover they supported me by giving

permission when I faced sudden coincidence.

And also I wish to express my appreciation to Seada Nesredin (Customer Service

Officer of Hijra Bank) for teaching me all the basics of my tasks and patiently showing

me every elaborate details and guiding me throughout my internship period. I am very

much thankful Hijra Bank, it’s management, human recourse ,especially employees of

casher and marketing department for their cordial support for me to have good experience

At last I must mention the wonderful working environment and group commitment of

this bank that has enable me a lot deal to do and observe the banking activities during my

internship period of four weeks.

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 CHAPTER ONE
1 INTRODUCTION

1.1 Over view of the organization

Hijra Bank established as a bank of whole nation by addressing all regions of the country based on
the well thought out operation strategy. It will strive to satisfy its shareholders and the public in general
with vision of putting incredible contribution to the whole national economy through the marginalized
corner of the nation providing full-fledged banking service in all regions of the country applying all the
principles of sharia. Hijra Bank is well set to become one of the few banks in Ethiopia trailblazing
Interest-Free Banking.
Hijra Bank will be providing interest-free financial services a strategy to capture the growing
market share of the tech savvy devout customers wishing to comply with the principles of Islamic law,
as well as those who prefer ethical and socially responsible banking services. We are excited to
collaborate with Hijra Bank and to support them in realizing their vision of bringing Islamic finance to
Ethiopia through advanced technology and great customer experience, ” According to the tech firm, Hijra
Bank will have the advantage of capitalizing on the latest version of iMAL from Path Solutions and reap
the benefits of the robust growth opportunities of digital banking since more customers in the country
are becoming literate of the digital services.
The bank also believes it is now the perfect timing for their incorporation to gain a foothold in an
ever-growing financial market space by meeting the demands of its customers as part of its vision to be a
top interest-free bank in Ethiopia.
Path Solutions understands the vital role of IT in our business to bring value, ensure convenience,
functional and service quality and improve profitability,”
The company Islamic banking domain know-how and extensive international experience will allow our
bank to launch unique interest-free banking products for the best market fit along with an outstanding
customer experience,”
More over Hijra Bank, one of the latest banks to join the ever growing banking sector has
inaugurated its own building and first headquarter on Wednesday April 28, 2021. Similarly, the bank has
planned to raise its capital to 5 billion within 4 to 5 year time. By way of 130 million birr finance Hijra
bought its first building located at Ethiopia, Addis Ababa, Bole around Denbel city center.

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1.1.1 Product and Service of Hijra Bank
The Banking sector is undergoing a radical shift; a shift being driven by fast paced technological
advances, the spread of new product development, the growing of customer needs, mounting regulation
and compliance pressure. Enhancing the banking service excellence through innovative products,
efficient and quality customer service are the paramount activities that banks need to carry out to ensure
better achievements of their vision, mission and strategic objectives. Thus Hijra bank as the second
Interest Free Bank in Ethiopia, will introduce products that will be fully governed by Shari ’ah
requirements and hence the Bank should earn the following

A. Resource Mobilization
Deposits are the main source of funds, which are used to derive income for the bank. The deposit
products in Interest Free Banking are fully governed by Shari’ah principles. Hijra Bank will introduce
investment & deposit products and services in the form of investments, savings, demand, time deposits
and other Shari’ah compliance products. The investment deposits in which Hijra Bank Shares profit and
loss from investments with its customers (investors) mainly consists saving Mudarabah accounts and

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fixed term Mudarabah deposits. Various Wadiah types of saving deposit products and Amanah demand
deposits will be also introduced in the Bank. The major deposit products are described as follows

1. WADIAH DEPOSIT TYPES

This type of account is a trust agreement where the Bank keeps funds of depositors who want to place
their funds under safe custody without any benefit. It is opened by customers for unspecified period of
time for the purpose of safekeeping. The bank will launch different types of Wadiah deposit products
and hence these deposit products can be summarized as follows:
A. Regular Wadiah Saving Account
B. Wadiah Alm erah Saving Account
C. Wadiah Atea’lim Saving account
D. Wadiah Mahr Saving Account
E. Hijra Safebox Wadiah Saving
F. Wadiah Labbaik saving Account
G. Wadiah Waqf Saving Account
H. Wadiah Zakat Saving Account

2. QARD (CHEQUE) ACCOUNTS

Qard account is opened for unspecified period and operated by Cheques.

This account includes:
A. Regular Qard Accounts; and
B. Qard Diaspora Accounts

3. MUDARABAH DEPOSITS
This is an investment account where customers deposit money for unspecified period of time and he/she
will share both the profit and loss based on the pre agreed ratio after deploying the fund in any
permissible activities chosen by the bank. .
These Mudarabah accounts include:
A. Regular Mudarabah Savings;
B. Mudarabah Almerah Savings;
C. Mudarabah Atea’lim Savings;
D. Mudarabah Children Savings;
E. Mudarabah Nikah Savings;
F. Mudarabah EID Savings;
G. Diaspora Mudarabah Savings;
H. Mudarabah Fixed Investment

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 I.Deposits ranging from 3 Months up to 24 Months; and
J. Negotiable Mudarabah Fixed Investment Accounts.

4. MURABAHAH (Trade financing)

Hijra Bank helps individuals and corporate entities succeed and make profits through financing
different types of projects across all economic activities (commercial, industrial, agricultural, etc.)
within the ambit of Sharia principles. Murabaha product caters to all sizes of corporates including small,
medium and large.
This financing product is used for financing to all sectors in the form of:
 working capital,
 purchase of goods/real assets,
 Export and Import trade,
 Purchase of Raw materials,
 Merchandise facility,
 Partial project financing and so on.
 Types of Murabahah Financing include:
 Murabahah Term Financing:
 Murabahah Merchandise Facility;
 Murabahah Revolving Financing Facility;
 Murabahah L/C Financing;
 Murabahah pre-shipment;
 Murabahah Post-shipment Financing;
 Commodity Murabahah;
 Motor Vehicle Murabahah Financing;
 Murabahah for purchase of building and Business Establishments;
 Murabahah Agricultural Input Financing;
 Murabahah Commercial Farming Term Financing; and
 Construction Machinery Murabahah Financing

5. IJARAH
It is a type of Shari’ah mode financing whereby the Bank (lessor), leases out the identified asset such
as vehicles, building, machinery and equipment etc, either purchased or manufactured or constructed, to
a customer (lessee) at an agreed rental payment and lease period.

6. MUDARABAH & MUSHAREKAH (partnership)

The term refers to a financing technique which will adopted by Hijra bank. It is an agreement under
which the Islamic bank provides funds which are mingled with the funds of the business enterprise and
others.
All providers of capital are entitled to participate in the management but not necessarily required to do

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so. The profit is distributed among the partners in predetermined ratios.

7. WAKALLAH (fee based service)

Wakala is an agency contract, where the account holder (principal) appoints Hijra Bank to carry out
investment activities claims that wakala “allows a much more efficient recycling of short-term liquidity
in the Islamic banking system”. Hijra Bank offer wakala contracts in many different forms, including
letter of credit, Islamic monetary certificate, Islamic bonds, term deposit, and Islamic insurance.

8. ISTISNA AND SALAM FINANCING

It is one of the basic conditions for the validity of a sale in Shari ’ah that the commodity (intended to be
sold) must be in the physical or constructive possession of the seller. There are only two exceptions to
this general principle in Shari’ah. One is Salam and the other is Istisna ’. Both are sales of a special
nature: Salam is used to finance agricultural like goods and Istisna ’ is used to finance manufactured like
goods.

Salam
Salam is a sale whereby the seller undertakes to supply some specific goods to the buyer at a future
date in exchange of an advanced price fully paid at spot. The contract of Salam creates a moral
obligation on the Salam seller to deliver the goods. The Salam contract cannot be cancelled once signed.

Istisna'
Istisna' is the second kind of sale where a commodity is transacted before it comes into existence. It
means to order a manufacturer to manufacture a specific commodity for the purchaser. If the
manufacturer undertakes to manufacture the goods for him with material from the manufacturer, the
transaction of istisna’ comes into existence. But it is necessary for the validity of istisna ’ that the price is
fixed with the consent of the parties and that necessary specification of the commodity (intended to be
manufactured) is fully settled between them.
The contract of Istisna’ creates a moral obligation on the manufacturer to manufacture the goods, but
before he starts the work, any one of the parties may cancel the contract after giving a notice to the other.
Features of Istishna:
Istishna is an exceptional mode of investment allowed by Islamic Shariah in which product(s) can be
sold without having the same in existence. In the product(s) are ready for sale. Istishna is not allowed is
Shariah. Then the sale may be done either in Bai-Murabaha or Bai-Muajjal mode of investment. In this
mode, deliveries of goods are deferred and payment of price may also be deferred
 It facilitates the manufacturer sometimes to get the price of the goods in advance, which he may
use as capital for producing the goods.
 It gives the buyer opportunity to pay the price in some future dales or by go downs.
 Istishna is specially practiced in manufacturing and industrial sectors; however, it can be

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 practiced in agricultural and constructions sectors also.

9. PERSONAL FINANCING

 Housing personal financing

It is financing type to be extended to Individual that want to build, purchase, renovate, or expand
existing residential building and/or to construct Fence against the property to be purchased or
constructed.

 Vehicle personal financing

This financing is granted for acquisition of brand new or used Automobiles for customers. This type of
financing shall also include automobile Financing to employee of other institutions

B. INTERNATIONAL BANKING

The other type of business that the bank will involve in is international banking, which incorporates
the mobilization of hard currency and its subsequent usage. The bank has a plan to create corresponding
bank relationship with most of the known full-fledged Islamic banks operating in the global
environment. Dealing with international conventional banks having vast exposure in the Ethiopian
external trade is also considered. The International Banking Services of the Bank includes:
 Trade Services,
o Import and Export Letters of Credit (L/C)
o Import and Export Cash against Document (CAD)
o Import and Export Advance payment (TT)
 Foreign Transfer Services,
o Foreign Services,
o Foreign currency account opening.
 Remittance Services

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 C. OTHER BANKING SERVICES

Hijra bank plans to provide all banking services currently available in the market with its special focus
for digitization while maintaining Shari’ah principles in all its operation. Accordingly, in addition to the
above major products the bank will also provide the following services to its customers.
 Kafalah (Guarantee)
 Service like;
• Mobile banking.
• Agent banking.
• Internet banking.
• Card banking

1.1.2. Number of Employees of Hijra Bank

In general the number of employees of Hijra bank around 300 - 500 employees worked. But in my
internship local branch in of Hijra bank current employee number is 6.

1.1.3 Annual report of Hijra Bank

The process shall prepare annual reports and key financial indicators at the year-end both for internal
and external users. Moreover, a separate depreciation semiannually and amortization expenses report
shall be produced at year end for financial report purpose and tax purpose based on the tax laws of the
country.
Extract the year end trial balance or GL from.
At year end (on the same date) or on fiscal year begging day process shall inform the
management of the Bank the Bank’s profit/loss.
The process shall consolidate the balance and communicate with branches for any significant
deviation or clarifications sought on the accounts.
The process shall compute depreciation and amortization expenses for financial reporting and tax
purposes
The process shall prepare the year-end financial statement, together with notes to the financial
statement
The process shall submit the report to Top Management and External Auditors too.

1.1.4. Vision, Mission and value of Hijra Bank

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Vision

 To be a standard of excellence for equitable banking system.

Mission

 Provide innovative and customer centric full-fledged sharia complaint banking solutions to the
society using the expertise of inspired professionals and cutting-edge technology, while creating
sustainable value for shareholders.

Values

 Sharia Complaint

 Integrity and Fairness

 Diversity and collaboration

 Corporate Citizenship

 Customer Centricity

 Excellence

1.1.5 Objective of the organization

Objective is that an organization tries to achieve .Objective specify in particular what must be done if an
organization is to attain vision or mission. Objective make mission more prominent and concrete. Every
organization is established for their own objectives. To achieve the designed objective they have to work
hard and follow up .their activities effectively.

1.1.6Specially my branch overview

As I told you, I did my practice assignment on Hijra bank. Currently Hijra bank has 43 and more
branches in Addis Ababa and regional states. Among these I had chosen Hijra bank which is located at
Addis Ababa around Bethel Ansuwar branch because it is near relative with my home .In this staff there
is are very good working environment ,nice cooperative culture ,amazing personal behavior and
respectfulness on each of them.

1.1.7 Structure of Hijra Bank

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 CHAPTER TWO

2. ORGANIZATION’S ACTIVITIS

2.1 Maintaining financial record

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 The process shall prepare various reports for ultimate consumption of internal and external users.
Reports shall be prepared based on IFRS standards and requirement of the National Bank of
Ethiopia.
The report types are classified based on the period of which the reports covered such as daily,
weekly, monthly, quarterly and yearly reports.

2.2 Daily Report to the Management

Extracts the balance of daily deposits, cash and Financing and advances from IMAL * CBS and
Profit and loss accounts and report to management through SMS.
The process or concerned organ shall check the position of the Bank with the previous daily
balance and shall communicate branches for any significant deviation.
The process shall deliver the document to the appropriate body, and shall discuss issues, if it
requires management attention.

2.3 Maintain general ledger

Ledgers are the basic financial records on which the effects of all business transactions are classified and
summarized. They are used as summarizing devices to compute the results of business transactions in
such a way that their effects can be more easily interpreted. There are two types of ledgers:
A. General Ledger and
B. Subsidiary Ledger.
A. General Ledger
General ledger is a collection of the Bank ’s accounts which shows summary of all transactions of each
classification of assets, liabilities, Shareholder equities , income, expenses, other comprehensive income
(OCI), memorandum and contingent accounts.
General ledger account balances reflect the summary of all financial transactions posted to subsidiary
ledgers and represent the financial position of the Bank.

B. Subsidiary Ledger
Subsidiary ledger account balance shows supporting details of the general ledger account to which they
are mapped, and are defined by product line, operational area, or other detail reporting and performance
analysis requirements.

2.4. Recording Income and receipt

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 Income Statement
The income statement of a Hijra bank differs from that of a nonfinancial corporation by highlighting
banks’ traditional core function as a deposit taking financial intermediary in particular the income
accounts are headlined by net interest income (interest receipts less interest payments).
That is the bank receives interest on its funds lent and pays interest on funds received from depositors.
By lending funds, the bank acquires a claim on the borrower for repayment of the amount lent plus
interest. By receiving funds from the depositor, the bank incurs a liability to repay the deposited funds
plus interest.
The income statement of a conventional bank typically shows net interest as a separate line item at the
top of the accounts. That is, the top lines separately list interest receipts, interest payments, and net
interest receipts less payments (which is core information for the FISIM accounts).

Other revenue for banks (typically called noninterest income) are shown below the net interest line.
The sum of net interest and noninterest income is the gross income of the bank.
Other expenses are subtracted from gross income to derive income before income taxes, which can
also be thought of as net operating income. Expenses consist of noninterest expenses (salaries, office
expenses, utilities, etc.) and provisions for loan losses. Taxes on income are then subtracted from net
operating income to derive net income.
Cash receipts journal should have a chronological record of a cash transactions .Using the sales
receipts, record each cash transaction in cash receipts journal. Do not record the sales tax you collected
in the cash receipts journal. The bank must record this in the sales journal instead.

2.5 Maintaining expense and record payment

A bank has two main buckets of expenses: interest and noninterest. Interest expenses are incurred from
deposits, short-term and long-term loans, and trading account liabilities
. A noninterest expense is an expense other than interest payments on deposits and bonds. These
expenses are often operational expenses incurred in the daily running of the bank. In my internship
organization are only use non-interest expense because providing only interest-free financial services

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 A noninterest expense is an operating expense of a bank or financial institution that is classified
separately from interest expense and provision for credit losses.

Examples of noninterest expenses include:

- Employee salaries, bonuses, and benefits

- Equipment rental or leasing

- Information technology (IT) costs

- Rent, telecommunication services, taxes, professional services, and marketing

2.6 Recognition of Fixed asset

The Bank shall recognize an asset as property, plant, and equipment when:

It is probable that future economic benefits associated with the asset will flow to the Bank. The
asset has a useful life of one year and above and
The cost of the item can be measured reliably.
Property, plant and equipment are stated at cost, net of accumulated depreciation and accumulated
impairment losses, if any. Such cost includes the cost of replacing part of the property, plant and
equipment if the recognition criteria are met.

An asset with a value less than Birr 2,000 shall be expensed immediately irrespective of its useful life.

2.7. Maintaining cash and receivable

In a banking institution, the term Cash Management refers to the day-to-day administration of managing
cash inflows and outflows. Because of the multitude of cash transactions on a daily basis, they must be
managed. The ultimate goal of cash management is to maximize liquidity and minimize the cost of
funds.

A receivable management process involves the Credit rating and the paying ability of the customers
shall be reviewed before agreeing to any terms and conditions. Continuously monitoring any risk of non-
payment or delay in receiving the payments.

2.8 Payroll and benefit payment

The HRM Process shall prepare a payroll for Head office organs and forward the payroll detail to
Finance process for posting.
The process shall also effect benefits payment to the Bank’s employees and ex-employees.

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 The concerned cost centers are expected to deliver payrolls related documents to HRM process as
soon as possible.
The HRM shall maintain the list of Head office staff members with their corresponding salary and
benefits.

2.9 Process data electronically in Hijra bank

1. Digital banking

In the world of banking, digital banking is called e-banking, mobile banking, ATM or Visa card, online
banking and e.t.c

 Electronic banking- Use of computers and telecommunications to enable banking

transactions to be done by telephone or computer rather than through human interaction. Its
features include electronic funds transfer for retail purchases, automatic teller machines (ATMs),
and automatic payroll deposits and bill payments. Some banks offer home banking, whereby a
person with a personal computer can make transactions, either via a direct connection or by
accessing a Web site. Electronic banking has vastly reduced the physical transfer of paper money
and coinage from one place to another or even from one person to another.

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  Mobile banking- is the act of making financial transactions on a mobile device (cell phone,
tablet, etc.). This activity can be as simple as a bank sending fraud or usage activity to a client ’s
cell phone or as complex as a client paying bills or sending money abroad. Advantages to
mobile banking include the ability to bank anywhere and at any time. Disadvantages include
security concerns and a limited range of capabilities when compared to banking in person or on
a computer.

 An ATM card -is a bank card used to access an ATM. Virtually everyone who has a checking
account also has a card that can be used at an ATM, in the form of a debit or credit card.
However, some banks also issue ATM-only cards, which can be directly used for making
purchases.

 Online banking - Online banking allows a user to conduct financial transactions via the
Internet. Online banking is also known as Internet banking or web banking .IToffers customers
almost every service traditionally available through a local branch including deposits, transfers,
and online bill payments. Virtually every banking institution has some form of online banking,
available both on desktop versions and through mobile apps.

Although the above systems are under consideration, the bank has not yet began using them. Since
these systems are the core tools to help make banking easier and thorough, the bank needs to
implement them sooner.

2. Sub branches

Sub branch offices that can directly serve requests for financing are needed so the service and
marketing coverage is not broad. This bank has a very limited number of branches that can serve this
purpose. Increasing the number helps increase the number of customers and gives efficient service.

3. Information Technology

The bank has less optimal use of information technology. The promotion of Hijra bank is highly done
in person instead of using bigger social media plat forms which can create a lot more opportunities.

CHAPTER THREE

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3. Background of field of practice

Banking internship is designed to give prospective employees an opportunity to experience the

professional environment of working at a bank while enabling banks to assess their capability.
During the internship period at Hijra bank, I was placed in different departments on rotation
basis even though I attached to my advisor called marketing. At first I was in General banking
department for 2 weeks and finally in the Cash section and Foreign exchange section for two
weeks. So it was a great experience for me to work in different departments. In General banking
department, I have done different jobs as per official’s requirement. Though I was not assigned

for specific responsibilities, but I engaged in basic customer management related jobs.

Cash section was the most important section of Hijra Bank because it deals with all kinds of cash
transactions related issues in the bank.

3.1 My general responsibilities

Generally, my job descriptions were mentioned below:

 Helping clients to fill up account opening form and pay order form

 Writing pay order instrument

 Balancing the pay order register

 Provide customer’s product related information

 Cheque receiving

 Registering the cheques in the register

 Registering the inward letter in the register

 Registering the cheque book requisition

 Registering the return cheque

 Statement checking

 File upping different documents in suitable files

 Coping and scanning different documents

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 3.2 Detailed work Performed In Hijra Bank

As a student of Economics I was sent to Hijra Bank to conduct a practical orientation for fulfilling the
requirement of 4 weeks internship. The main purpose of the program is to expose the students to real
world situation. The goal of this analysis is to apply classroom learning in practice.

3.2.1 Job experiences and some responsibilities

I had started my internship program in Hijra Bank on 12/09/2022.I never had any experience of work in
a bank or any corporate organization. I was really worried and same time I was thrilled on the first day
of work but now I am fortunate to write about my experience of Hijra bank.

My assignment and responsibilities over the 4 weeks were in Hijra Bank Bethel Branch. I have worked
in various departments. In this branch I worked mainly in two departments ’ General Banking department
and Cash section and sometimes on Foreign Exchange Department.

My work experience and responsibilities are given below:

My Experience in General Banking:

General banking department is the major area of Hijra bank . I have worked there for one month.
During this time I have learned basic work of a bank. Account opening have been the first and most
important thing for a bank. It was necessary to know for every employee who worked in the bank. In my
whole internship period I have learned lots of things about the bank operations like how they work, how
they synchronize with each other. Cash section and the clearing section were also related with the GB.
Those operations are monitored by GB in-charge.

My responsibility in GB:

 Account opening

 Check book requisition

 Check book delivery

 Maintain daily register.

 ATM card and credit card delivery

 Prepare solvency certificate on customer demands.

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  Writing outward check

 Writing transfer cheque

My responsibility in Cash section

Most important section of Hijra Bank is the cash section as it deals with all kinds of cash transactions. I
did different type of work there as per instruction, they are:

• Giving seal on every bill and stamp to bills over taka 450

• Data entry of electricity bills

• Separately counting and bundling of different taka notes

• Checking the total amount received in cash and excel data co insides or not

• Compiling and checking credit and debit vouchers

• File upping documents

• Making phone call to clients when necessary

3.2.2 Educational value of the internship

Internships give me immeasurable values and experience on the job while connecting them with people
and companies in the field which are considered for future career path. These are some of the
educational values or benefits of internship

1. Job experience

Job listings often describe requirements such as education and minimum job experience. If you are
entering the workforce for the first time after college or a vocational training program, you likely do not
yet have the required experience. An internship is a perfect way to fill that gap. You can gain valuable
exposure to how a business in your chosen field runs, take part in meetings and perform assigned tasks
in a real-world setting.

2. Access to a variety of tasks and departments

While some internships, like lab research, might assign you to a specific task every day, other offices
might enable exposure to people in various departments and jobs.You may help senior management, sit

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in on meetings, complete small tasks for projects or observe the daily functions of the office. If your
field of study was general, like a B.A. in English, for example, an internship at a publishing company
where you see how each department works could help you decide what kind of job in the publishing
industry you might like to pursue.

3. Mentorship

The most valuable mentor relationships often start with a personal connection that enhances the
experience for both the mentor and the mentee. Working as an intern may allow you to meet a potential
mentor naturally and establish a relationship that helps guide your career path. In person, you have the
chance to reveal your personality and show deference and respect while seeking guidance and input. An
internship can create a situation where your relationship develops organically, even if you end up
working elsewhere in a full-time position.

4. Guidance for career goals

During your education, you may study a variety of subjects to determine your interests. For some, a
college degree helps you determine exactly what kind of career you want to have. For others, studying
offers a diverse set of experiences that presents multiple career options. An internship can give you job
experience by introducing you to daily rigors and tasks without a firm commitment to that precise career
track. It can help you decide if certain jobs fit your personality and your talents and allow you to meet
people who can give you career advice and guidance.

5. Create a professional network

The most successful job searching usually comes from meeting others in your field who can recommend
you for open positions. Internships are a practical way to expand your job network. The professionals
you will meet might be the most valuable connection to your future jobs, so showing curiosity,
enthusiasm and willingness can help professional contacts see your potential.

6. Build a strong resume

This valuable job experience enables you to fill out your resume with honesty and specificity. Not only
will you be able to add the duties and projects from your internship to the experience section of your
resume, but you will also be able to more clearly describe your objective for a permanent position.

7. Build confidence

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The transition from college to full-time employment can fill you with excitement, anxiety, hope and
ambition all at once. An internship is a good way to fill some transition time with the work you hope to
do long-term. It can eliminate some pressure of quickly finding a permanent job and help you apply the
skills and knowledge you have acquired to a practical situation.

3.2.3 Relationship: classroom experience to actual work environment

I am also thankful to the Department of Economics of Bahirdar University who gave me the opportunity
to work in renowned institution of Hijra and to gain practical knowledge about the business world.

In short I have gained a lot from this internship experience at this Bank. This four weeks period
introduce a new sense of responsibility in myself. By performing the different responsibilities in the
bank, this whole experience makes me more confident that I am capable to take any responsibility and I
have an ability to tackle problems. Some of these are classroom experience to actual work environment

 I have learned much from the professionals.

 Practice makes perfect. I have learned about a specific technique in the classroom, and I
implemented it in the professional filed.

 On a personal level i think my self-confidence has increased because I have been able to master
some skills needed for this job

 I have become more comfortable having conversation with different type of people.

 Through internship, I gain clarity on my strengths, weaknesses, and interests.

 It helped me in increasing my professional confidence.

 It improved my communication skills.

 It helped me to get succeeded in real world apart from academic environment.

 I have come across with new people during my course of internship, which could help me get a
time job after college.

 My bosses were very impressed by my hard work and enthusiasm,

 It helped me to experience the banking industry.

 Through an internship, I learned how to manage time, tasks and I learn how to carry myself in a
professional environment.

 I learned a lot from the experience of my colleagues.

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 3.3Different challenges
During my internship period I faced several challenges as I try to mention below;

 Developing new skills in the first 3 or 4 days of the internship period

 Problem of transportation to go the branch
 Difficult to communicate with people who have unfriend behavior
 Tiredness ,boringness, warmness during marketing period

CHAPTER FOUR

4. SWOT ANALYSIS

SWOT analysis is an important part for evaluating the company ’s Strength, Weakness, Opportunity,
and Threats. It helps the organization to identify how to evaluate its performance and scan the micro

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environment. As I was engaged to identify the current position of Hijra Bank in the competitive in the
market, it is very necessary to have the SWOT analysis to identify the Strength, Weakness, Opportunity,
and Threats of Hijra Bank

This is one of the popular way by which one get take necessary action to improve their business
because SWOT analysis is completely depend on the market. The SWOT analysis of HB given below:

4.1 Strength (S)

Hijra Bank is having the following strengths:

 Transparent and quick decision making.

 Efficient team of performance.

 Satisfied customers.

 Good Relationship with customer

 As the customers can draw the whole money,

4.2 Weaknesses (W)

Hijra Bank is having the following weaknesses:

 Installment period and installment time duration is relatively low

 Long management hierarchy.

 HB has no promotional tools for their clients.

 Lack of Technological Advancement

 Diversification to perform business operation.

4.3 Opportunity (O)

 Huge demand from the customer.

 The bank can earn high profit from this sector.

 Further diversification of product.

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  As the economic condition of the country is not so good, customers will have need of this loan.

4.4 Threats (T):

 Competitors are arising day by day

 Switching of the customers to the other banks

 Globalization of banking business.

 Borrowers are having the tendency to be the defaulter.

 Political instability in the country

CHAPTER FIVE

Summary, Recommendation and Conclusion

Internship summary

This Internship report is aimed at providing different areas of service of Hijra bank. The report has been
divided to 5 parts. The first and the second part is about overview and activities of Hijra bank

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respectively, which discussing its mission, vision and the organization activities. The third part consists a
brief explanation of General Banking practice followed at Bethel branch and a short overview of cash
and Foreign Exchange department .The last two parts contain SWOT analysis and summary, conclusion

and recommendation of the organization.

RECOMMENDATION
 For the organization
 Facilitation, the management of Hijra bank should buy more facilities such as computers,
vehicles so as to enable smooth running of the company’s activities and respond to the dynamic
competition environment.
 Serious super vision to the workers and students. The organization should increase and ensure
more supervision over the employees in order to work effective.
 More opportunities to students to do intern their organization.
 Job enlargement –The management of Hijra bank should also carry out job enlargement and
enrichment such that it mitigate the conflict amongst employee for roles and tasks.
 For the university
 The university has to prepare budget to students for internship.Because all most all students
faced by this financial problem so it has to fix it for next internship period.
 Change the internship period. The university should at least adjust on the period students go for
internship relative to student’s interest.

Conclusion
Overall, internship is a very god program. It helps to enhance and develop my skills, abilities and
knowledge. It was a good experience and memories as not only I have gained experience, but also new
friends and knowledge.

Moreover Hijra Bank is a new generation bank beginning the world was not familiar with Islamic
Banking. It is committed to provide high quality financial Service and interest free banking to contribute
to t he growth of G.D.P. of the country.

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 The Bank has made remarkable progress, practically in every sphere of its activities. Customers are
quite satisfied about the online banking. The bank has a good reputation for their online banking
transaction. In order to expand business and to attract more customers the bank needs to improve its
customer service time and quality.
An also the treatment by Hijra bank was just equitable and professional. I have learnt from different
units and people .I am grateful and thank full to my supervisor and other staff of the company for
experience and tutoring. They also help me to handle my weakness and provided to me whenever I am
in need.

Reference
 Hijra Bank WPS office

 Accounting procedure manual of HB

 CAO Training GT Hijra Bank power point

 From Branch Manager and Supervisor

 From customer service officer of Hijra bank

 From HB Director of Finance and Marketing Faculty

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