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Priti Patil-Resume

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69 views2 pages

Priti Patil-Resume

Uploaded by

akshitamhatre43
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
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Priti Patil

Royal Pg, Kakde colony near Adarsh nagar Hinjewadi , Pune


411057 9834942709| [email protected]

Objective
To be an effective IT professional, embracing risk and challenges with constant learning opportunity, scope and sharing
knowledge thereby contributing to the growth of the organization and self.

Experience Summary
Overall 6+ years of experience in Telecom Domain and Technical Support Functions.
Excellent interpersonal skills, and ability to work well within Teams.
Consistent, Self-reliant, and adaptable with the ability to learn the process quickly.

Skills
Database - My SQL, Microsoft Access Monitoring
Tools - Control-M, Seibel Ticketing Tools.
Service Now, Salesforce.
Operating Systems - Windows, Unix (Commands), Red Hat (Linux 7.9)

Functional Experience
Production Support, Database Support, Application Support, Troubleshooting, Putty , ITIL,

Service Now, Citrix.

Work Experience
Wipro Ltd 17th Dec 2018 to till date
Senior Associate

 6 years of experience with various roles that includes L1/L2 App Support Engineer and System Analyst.
 Providing L1 & L2 support for UNIX technologies and windows servers as an application and production support
engineer.
 Good experience to write basic SQL queries.
 Understanding of ITIL (information technology infrastructure library) concepts including Incident, Problem and
Change/Configuration Management.
 Monitoring and managing the servers/ Application on ITRS Geneos tool.
 Excellent problem-solving, team, and time management skills
 Directing internal and external customer support for system availability and service delivery.
 Production monitoring, problem resolution, post implementation support.
 Analyze procedures, programming and documentation.
 Resolving application related queries and issues based on the ticketing system (Jira and Service now).
 Recording/tracking Incident/Problem records/ Releases and change related information in Service Now
 Sending daily report and Health Checks to client about application availability
 Monitoring jobs and support day to day batch for all system applications.
 Troubleshooting of issues within SLA, Providing RCA.
 Hands-on experience in the Control M.
 Knowledge of different job types in Control M like CMD, FW etc.
 Familiar with Linux and Windows Operating system.
 Coordinate with team members to deploy changes to the production environment.
 Sactech Automation India Pvt Ltd Sept 2017 to Sept 2018
Associate

 Handling trouble tickets for severity Major-Minor-Service Request type.


 Troubleshooting various network issues like Link down, Link Flapping, Packet Loss
and Latency, CRC etc.
 Dealing with dockets/tickets and to find end to end causes and to fix them literally.
 Checking Provider to customer end Link down/up logs, BGP-OSPF status, MAC
address, bandwidth utilization, policy status, link flapping logs, Router up time on Cisco & checking switch configuration.
 Performing first level troubleshooting with customer by checking connectivity.
 Coordinating with customer, handling customer’s escalations and work on incident
till case closures.
 Providing Solution for the Customer needs and repeated issues.
 Working with BMC Remedy Ticketing Tool 7.6 & Putty, Secure CRT Software.

Cisco Certified Network Associate

Education

 Amravati University 2013


BE in Computer Science and Technology

 Maharastra board 2009


HSC

 Maharastra board 2007


SSC

Additional Details

Gender - Female
Nationality - Indian
Language - English, Marathi, Hindi

Declaration:

I hereby declare that the above information and particulars are true and correct to the best of my knowledge and belief.

Place: Pune Date: ( )

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