Light, Speed. Everywhere.

User Guide
 User Guide
Thuraya IP+
Satellite Modem
Revision C
3500799-0001

PROPRIETARY NOTICE

All rights reserved. This publication and its contents are proprietary
to Hughes Network Systems, LLC. No part of this publication may be
reproduced in any form or by any means without the written
permission of Hughes Network Systems, LLC, 11717 Exploration Lane,
Germantown, Maryland 20876.

HUGHES, HughesNet, IPoS, SPACEWAY, AIReach, Broadband

Unbound, and Connect to the future are trademarks of Hughes
Network Systems, LLC. All other trademarks are the property of their
respective owners.

Copyright © 2017 Hughes Network Systems, LLC

 SAFETY INFORMATION
For your safety and protection, read this entire user guide before you
attempt to use the Thuraya IP+ satellite modem. In particular, read this
safety section carefully. Keep this safety information where you can refer
to it if necessary.

Warning Symbols Used in this Guide

This section introduces the various types of warnings used in this
document to alert you to possible safety hazards.

WARNING
Potential Radio Frequency (RF) hazard. When you see this
alert symbol and WARNING heading, strictly follow the
warning instructions to avoid injury to eyes or other
personal injury.

WARNING
When you see this alert symbol and WARNING heading,
strictly follow the warning instructions to avoid personal
injury.
DANGER
Electric shock hazard: When you see this alert symbol and
DANGER heading, strictly follow the warning instructions to
avoid electric shock injury or death.

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 WARNINGS FOR THURAYA IP+
Do not stand in front of the antenna
This device emits RF energy when in the transmit mode. To
avoid injury, do not place head or other body parts in front of
the satellite antenna when the system is operational. Maintain
a distance of one meter away from the front of the antenna.

Properly ground the antenna

Failure to properly ground the optional external antenna may
result in severe personal injury or death. Do not attempt to
ground the optional external antenna unless you have the skills
to do so in accordance with local electrical codes.

Do not operate during electrical storms

Operation of Thuraya IP+ during electrical storms may result in
severe personal injury or death. Disconnect Thuraya IP+ from
the computer and store the unit indoors if lightning is
anticipated in the area of operation.

General
Handle your Thuraya IP+ with care. The enclosure is
weather- resistant per IEC 60529 IP55. However, do not
submerge the unit or expose it to severe rainstorms. Avoid
exposing your Thuraya IP+ to extreme hot or cold
temperatures. The operating temperature range of Thuraya
IP+ is -25º C to +55º C.
Avoid placing your Thuraya IP+ close to cigarettes, open
flames, or any source of heat.
Changes or modifications to Thuraya IP+ not expressly
approved by Hughes Network Systems could void your
authority to operate this equipment.
Use a soft damp cloth only to clean your Thuraya IP+.
To avoid impaired modem performance, please ensure your
terminal’s antenna is not damaged or covered with foreign
material like paint or labelling.
When inserting the SIM, do not bend the SIM or damage the
contacts in any way. When connecting the interface cables,
do not use excessive force.

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 In the vicinity of blasting work and in explosive environments
Never use Thuraya IP+ where blasting work is in progress.
Observe all restrictions and follow any regulations or rules.
Areas with a potentially explosive environment are often, but
not always, clearly marked. Do not use Thuraya IP+ while at a
petrol filling station. Do not use near fuel or chemicals.

Qualified service
Do not attempt to disassemble your Thuraya IP+. Thuraya IP+
does not contain consumer-serviceable components. Only
qualified service personnel may install or repair equipment.

Batteries and accessories

Use approved batteries (Hughes P/N 3500496 or P/N 3500800)
and accessories only. Use of non-approved accessories may
result in loss of performance, damage to Thuraya IP+, fire,
electric shock or injury.
AC Mains power adapter (Hughes P/N 3500411) is for indoor
use only. It has an indoor operating temperature range of
-25º C to +55º C and provides an output voltage of 19 VDC.
The storage capability of the battery decreases when
operated below 0º C. If the battery is charged at too high a
temperature, this will be indicated on the LCD display.
See Page 50 for Battery Safety, Charging and Disposal
information.
Battery
To ensure safety, ensure that the battery is properly installed
and latched at all times during operation. To install the battery,
hook the battery tab in the rectangular opening in the battery
compartment. Firmly press the battery onto the latch on the
other side. The seal around the battery should snugly fit
between the battery and the enclosure with no pinch points
visible. A good seal is necessary to maintain the IP55 rating.

Connecting devices
Never connect incompatible products. When connecting
Thuraya IP+ to any other device, read the device’s user guide
for detailed safety instructions.

Pacemakers

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 The various brands and models of cardiac pacemakers
available exhibit a wide range of immunity levels to radio
signals. Therefore, people who wear a cardiac pacemaker
and who want to use a satellite modem should seek the
advice of their cardiologist. As a pacemaker user we suggest
you follow these guidelines:
 Maintain a distance of 15 cm between Thuraya IP+
and your pacemaker;
 Maintain a distance of 1 meter away from the front of
Thuraya IP+’s antenna;
 Refer to your pacemaker product literature for
information on your particular device.
If you have any reason to suspect that interference is taking
place, turn off your Thuraya IP+ immediately!

Hearing aids
Most new models of hearing aids are immune to radio
frequency interference from satellite modems that are more
than 2 meters away. Many types of older hearing aids may be
susceptible to interference, making it very difficult to use them
near a satellite modem. Should interference be experienced,
maintain additional separation between you and Thuraya IP+.

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 INFORMATION TO USER
This device conforms to current EU standards and directives. Please refer to the declaration
of compliance on page 51.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must
accept any interference received, including interference that may cause undesired
operation.
This equipment has been tested and found to comply with the limits for Class B Digital Device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates
and can radiate RF energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:
 Reorient or relocate the receiving antenna
 Increase the separation between the equipment and receiver
 Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected
 Consult the dealer or an experienced radio/TV technician for help
Any changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.

Manufacturer Contact:
Hughes Network Systems
1171 Exploration Lane
Germantown, MD 20876
USA
+1 (301) 428-5500
www.hughes.com

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 INTRODUCTION
Your Thuraya IP+ is a satellite modem that provides
portable, high-speed data communications via
satellite. Using “Always On” technology, you can
remain connected to the Internet while only
sending or receiving the data that you need at
speeds of up to 444 kbps, just as if you were sitting
at your office desk. Thuraya IP+ works with your
computer using an Ethernet or Wi-Fi connection
much like commercially available wireless routers. Note that the Wi-Fi
Access Point in the Thuraya IP+ uses a separate subnet and DHCP server
than the wired Ethernet port. An internal router allows IP traffic to flow
seamlessly between the two subnets and out over the satellite link.
While Thuraya IP+ operates very similarly to other data modems that you
may be familiar with, there are a few important operating differences to
note. Please read this user guide carefully to understand all the aspects
of operating your Thuraya IP+.

FIRST TIME SETUP

This section guides you through the process of setting up and configuring
your Thuraya IP+ for the first time. The steps presented should be followed
in the order given. When you are finished, your computer and modem will
both be set up and ready to use.

Unpacking

Unpack the modem and accessory box items.

Thuraya IP+ satellite modem
AC mains power adapter (100–240 V AC)
AC mains power cables (UK, EU, US, and AUS)
Rechargeable lithium ion battery pack
Ethernet cable (do not use cross-over cable)
User guide (this document)
Your service provider will supply a Subscriber Identification Module (SIM).

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 Software Installation and Configuration
Your PC must support an Ethernet or Wireless LAN interface to operate
with the Thuraya IP+.

Note: You must verify that the proxy server settings in your
browser are disabled. For Microsoft Internet Explorer, select
Tools / Internet Options / Connections / LAN Settings and
uncheck the box labelled “Use a proxy server for your LAN”.
For Firefox, go to Advanced Preferences and select “Direct
connection to the Internet”. When complete, please close
your browser.
DO NOT FORGET THAT YOU MAY NEED TO RECHECK THIS BOX
ON RETURN TO YOUR OTHER INTERNET CONNECTION.

Setting up the Modem

There are five basic steps to getting your modem up and running:
Step 1: SIM insertion
Step 2: Power connection and battery charging
Step 3: Obtain initial GPS fix using the Thuraya IP+
Step 4: Data connections
Step 5: Pointing to the satellite

STEP 1: SIM INSERTION

1. Unpack the modem and accessories.
Your service provider will have provided
you with a SIM card.
2. Insert SIM provided by your service
provider into the SIM holder inside the
battery compartment as shown.
3. Now install the battery by hooking the battery tab in the rectangular
opening in the battery compartment and firmly pressing the battery
onto the latch on the other side. The seal around the battery should
snugly fit between the battery and the enclosure with no pinch
points visible. A good seal is necessary to maintain the IP55 rating of
the terminal.

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STEP 2: POWER CONNECTION AND BATTERY CHARGING
1. The Thuraya IP+ will charge the battery
automatically when the power is connected.
2. Plug in the power cable and charge the
battery for at least 3 hours.

STEP 3: OBTAIN INITIAL GPS USING THE THURAYA IP+

1. Put the Thuraya IP+ outside on a flat surface with a clear view of the
sky away from building, trees, and other obstructions.
2. Power up satellite modem by pressing the power button.
3. Once powered up, Thuraya IP+ will automatically attempt to locate
itself using Global Positioning System (GPS). This may take up to 5
minutes. The small GPS satellite icons on the display (shaded area in
the picture below) show how many GPS satellites are in view at any
given time. You need all three satellite icons to be on solidly to
obtain a GPS fix. If any are missing or flashing then the GPS signal is
being blocked.

When the GPS icon stops flashing then Thuraya IP+ has successfully
updated its GPS position.

STEP 4: DATA CONNECTIONS

Connect the Thuraya IP+ to your PC using
Ethernet. It is also possible to connect
using the wireless LAN facility, but use the
wired connection for the first time setup.

ETHERNET
Connect the Ethernet cable to your
laptop’s network interface and insert the
other end of the connector into the Thuraya IP+.

Note: Any Ethernet cable can be used to connect the

laptop and modem as long as it is less than 100 meters in
length.

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STEP 5: POINTING TO THE SATELLITE
1. Thuraya IP+ is controlled through a Web browser interface (wMMI).
To activate the wMMI, open the browser on your laptop. Enter Error!
Hyperlink reference not valid. in the browser URL address field.

URL address field

Note: You may want to store this as a browser bookmark.

2. If you have PIN security enabled on your SIM, you will be prompted
to enter your PIN before proceeding.

Note: You must have a valid GPS location for the compass
direction and antenna angle to be displayed. If the GPS is
not valid, go back to step 3 to obtain a GPS fix.

Compass Direction Antenna Angle

3. Look at the wMMI home page display and note

the compass bearings and elevations for both
Thuraya IP+ satellites in the “satellite location”
section. The recommended satellite for your
location will be highlighted in green. With the
Thuraya IP+ terminal upside down, use the
integrated compass to determine the direction of the
recommended satellite. You must be able to obtain a clear view of
the satellite in the sky for the Thuraya IP+ to connect to the network.
If the recommended satellite is obstructed from your location,
consider using the alternate satellite instead. If neither satellite is
accessible from your location, you will need to move to a location
that has visibility to at least one of the satellites.
4. Once you have determined the best satellite to
use, move the antenna stand to the correct
elevation angle using the integrated protractor on
the hinge. Recall that the elevation angle is
indicated on the wMMI home page. With the

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 elevation angle correctly set, place the Thuraya IP+ on a flat surface
with the antenna facing in the direction of the satellite as
determined in step 3.
5. You can optimize the receive signal strength by observing the signal
strength display on the Thuraya IP+ while slowly rotating the Thuraya
IP+ a few degrees clockwise and counter clockwise. Find the
direction that maximizes the signal strength. Likewise, slowly raise and
lower the antenna a few degrees and find the elevation that
maximizes the signal strength. This step fine-tunes the pointing of the
antenna in the direction of the Thuraya IP+ satellite.

Receive Signal Strength on the Thuraya IP+ Display

6. Once the Thuraya IP+ obtains sufficient signal strength from the
satellite, it will automatically connect and establish an IP data
session. Check this on the home page by confirming that the
“Network Status” line shows “Connected”.
Congratulations! Your Thuraya IP+ is successfully connected. You should
now be able to send and receive data from your laptop to the Internet.

Note: If you are unable to successfully connect to the Internet,

ensure that nothing but open sky is between the Thuraya IP+
and the satellite. If the view is blocked by trees, mountains,
buildings, metalized glass, or similar objects then you must
relocate the Thuraya IP+. Additional assistance can be found
in the troubleshooting section towards the end of the Thuraya
IP+ User Guide.

Do not stand in front of the antenna

Thuraya IP+ emits RF energy when in the transmit mode. To
avoid injury, do not place head or other body parts in front of
the antenna when the system is operational.

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 QUICK REFERENCE
This section serves as a reference guide, identifying the key operational
aspects of using the Thuraya IP+ system and the Controls and Indicators
on Thuraya IP+ and their functions.

Global Positioning System Operation

The Thuraya IP+ contains an integrated GPS receiver that is used to
provide location information. GPS location information is required for
system access, and the reception of a new GPS location is attempted
automatically every time Thuraya IP+ is powered-on.
For optimum GPS signal reception, make sure Thuraya IP+ is positioned in
a roughly horizontal placement. Since GPS receivers must “see” a large
part of the sky without obstructions from buildings, mountains, or trees, it
may be necessary to take your Thuraya IP+ out to a clear space to
obtain a new GPS location. It may be possible to obtain a new GPS
location in a less favourable circumstance, but the time to completion
may be longer.
Once updated, Thuraya IP+ remembers your location so the unit can be
relocated to a more convenient working area, such as inside a building
by a window facing toward the satellite.
Once you have established a session on Thuraya IP+ you will not need
another GPS location while you remain connected in the “Always On”
condition. This is convenient if you intend to operate from one location
for an extended period of time since there is no need to move Thuraya
IP+ to refresh the GPS receiver. Also, your stored GPS location remains
good for a period of time even if you power-down and move a short
distance between sessions. When you believe this is the case, simply skip
the GPS location step and complete the Thuraya IP+ satellite pointing
operation prior to going directly onto the network. Be sure to carefully
point your unit every time it is moved.

STORED GPS LOCATION

The most recent GPS location is stored in Thuraya IP+ even when
powered-down. Upon power-up, the Thuraya IP+ will attempt to update
this GPS location since the Thuraya system will only allow access if your
GPS location is not too old. If Thuraya IP+ has a valid GPS location then
the GPS icon on the display will go from flashing to solid. Likewise, the
wMMI will indicate if the currently available GPS location is valid or
invalid.

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 Integrated Man Machine Interface (iMMI)
The Thuraya IP+ has an iMMI, which allows you to control the operational
features of the terminal without the need of a PC or a browser. The iMMI
includes buttons labelled with defining icons, an LCD, and an audible
pointing aid integrated into the Thuraya IP+ itself.
The figure below shows the layout of the Thuraya IP+ iMMI.

Modify Menu Power Connect

CONTROL BUTTONS
The following table gives you a summary of the four Thuraya IP+ buttons.

Button Action Result

Power button Short press Backlight on, cancel any menu
operation, return to status menu
Long Press Turn unit on or off

Connect button Short press Toggle audio pointing state

(sound on/off)
Long press  Toggle connection state
(connect/disconnect)
 Exit pointing mode
Menu button Short press Scroll to next menu item

Long press Start GPS receiver manually

Modify button Short press Scroll to next option of displayed

menu item when in menu
Long press Toggle Wi-Fi on/off (when not in
menu display)

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STATUS/MENU DISPLAY
The upper level of the LCD displays status messages and menu items.
Status messages are summarized in the table below.

Display Description
Powering off Displayed while Thuraya IP+ is powering down
Fault {code} A hardware fault exists, preventing operation (see
troubleshooting section for code explanations)
Too hot A temporary thermal shutdown is about to occur
Battery hot A temporary thermal shutdown is about to occur
due to battery heating
No SIM No SIM is detected in Thuraya IP+
Locked A security code is needed (entered via wMMI)
PIN A SIM pin code is needed (entered via wMMI)
Pointing In pointing mode
GPS old GPS is older than the system time period allows
Disconnected The terminal has no IP connection to the network,
preventing data transfer
Acquiring The terminal is attempting to connect to the network
TX{rate}/RX{rate} Transmit and receive streaming rates in kilobits per
second
Standard Best efforts Quality of Service (QoS) in both directions

NAVIGATION OF THE IMMI

You navigate among the options available in the iMMI by utilizing the
Menu and Modify buttons. With the unit in its “normal” state displaying
status indicators, you press the Menu button to view and modify QoS
settings and LCD display parameters. Pressing the Modify button within a
menu option allows you to change the current setting.
The status display is the default display; after 30 seconds of inactivity, the
display always reverts to the status display. Pressing the Menu button
takes you through a circular list of menu items and then back to the
status display. The two major menu options are the following:
Change Rate: Modify the QoS settings for transmit and receive.
LCD Contrast: Modify the contrast on your LCD.

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DATA RATE SELECTION
 With the unit in the default status display, press the Menu button.
The Change Rate menu option is then displayed.
 Press the Modify button. You are then brought to the first value in
the series of QoS settings.

Change Rate Comment

Menu
Standard Selects Background QoS for both the
transmit and receive directions
TX: 384 kbps Selects 384 kbps TX streaming QoS

TX: 16 kbps Selects 16 kbps TX streaming QoS

TX: 32 kbps Selects 32 kbps TX streaming QoS

TX: 64 kbps Selects 64 kbps TX streaming QoS

TX: 128 kbps Selects 128 kbps TX streaming QoS

TX: 256 kbps Selects 256 kbps TX streaming QoS

RX: 384 kbps Selects 384 kbps RX streaming QoS

RX: 16 kbps Selects 16 kbps RX streaming QoS

RX: 32 kbps Selects 32 kbps RX streaming QoS

RX: 64 kbps Selects 64 kbps RX streaming QoS

RX: 128 kbps Selects 128 kbps RX streaming QoS

RX: 256 kbps Selects 256 kbps RX streaming QoS

 Press the Modify button to scroll down the standard and TX QoS
values until you see the setting you want. When you scroll to each
setting, the displayed QoS value blinks, indicating that this
selection is pending. Press the Modify button to move to the next
setting without changing the pre-existing value.
 When the list of values is exhausted, press the Modify button to
lead you back to the first value. You can cancel the selection and
transition back to the status display via a short press of the power
button.

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  When you have found the value you want, press the Menu button.
This action selects the new rate. Once you select the rate, you are
transitioned to the RX set of values unless you selected “Standard”
in which case you will exit rate selection.
 Navigation through and selection of the RX values is the same as
for the TX values. Use the Modify button to scroll through the list in
a circular manner, with cancellation achieved via the short press
of the power button. Pressing the Menu button selects and stores
the new RX rate, and you will then exit rate selection.
 When you select a new QoS, the old PDP context is deactivated
and a new PDP context is activated with the new rate selection. If
the rate selection did not change as a result of the selection, then
no PDP context change occurs.

RECEIVE SIGNAL STRENGTH DISPLAY

The lower row of the LCD is dedicated to RSSI (signal strength)
information. This is used to monitor incoming signal strength from the
Thuraya satellite and permit pointing or repointing to occur at any time
during operation. The display provides both a graphical and digital
indication of the signal strength.
The digital RSSI indication consists of a value between 0 and 99. The
graphical RSSI indication is a 50-element bar graph of the RSSI.

The RSSI display updates rapidly for at least 5 minutes after a satellite
signal has been acquired or reacquired. After that acquisition, the RSSI
display may be updated less rapidly to conserve power if the modem is
running on battery. Hint: If the rate is reduced to save power, the rapid
RSSI update mode can be re-enabled for 5 minutes if you short press the
Modify button while the status display is present.
Audible Pointing Indicator
An audible pointing indicator provides an audible representation of the
signal strength during antenna pointing. When on, the indicator emits
pointing tones that increase in tempo as the pitch increases. If the
satellite is not found, one tone is followed by a pause. The indicator
always defaults to off when the unit powers on. Use a short press of the
Connect button to toggle the audio pointing indicator on and off.

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DISPLAY ICONS
Battery Icon
The battery icon displays the estimated life of the battery
while under battery power. The battery icon also displays the charging
state while under external power.
Power Icon
The power icon displays the state of the external power input.
 On if external power is connected.
 Off if external power is disconnected.
GPS Icon
The GPS icon indicates the state of the GPS information in
the Thuraya IP+.
 The icon flashes when the stored GPS information is older
than the GPS validity period.
 The icon is on steady when the stored GPS information is
within the GPS validity period.
Satellite Icons
The satellite icons, located next to the GPS icon,
indicate the status of the GPS receiver in the Thuraya
IP+ and the number of visible satellites.
 The icons are off when the GPS receiver is off.
 The icons are active when the GPS receiver is on, either
flashing or steady state. The number of icons in steady state
indicates the number of GPS satellites in view. You will need
all three on solidly to acquire a new GPS location.
Wireless LAN Icon
The wireless LAN icon displays the state of the WLAN feature.
 Off if Wireless LAN operation is turned off.
 On if Wireless LAN is on.
Wireless LAN Lock Icon
The lock icon displays the state of encryption for the WLAN
feature. It is displayed only if the Wireless LAN is on and WLAN encryption
is turned on.

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Globe Icon
The globe icon displays the state of IP connection over the
satellite.
 Off if no PDP context exists (no data traffic possible).
 On if a PDP context exists (ready for data traffic).

Web Man Machine Interface (wMMI) Screens

The Thuraya IP+ can be accessed through a standard Web browser
interface. To accomplish this, the connected computer must have one
of the following supported browsers installed:
 Internet Explorer
 Firefox
 Chrome
 Macintosh Safari
To access the Thuraya IP+, connect your computer via Ethernet or
WLAN, run a supported browser and enter http://192.168.128.100 into the
browser’s address field. You may wish to add this address to the
browser’s bookmark list so the address will be easier to find in the future.
When active, the browser interface will allow you to access the wMMI.

Each of the main Web pages contains important status information in

the upper left hand corner. The bar graph next to the icon
represents receive signal strength. The bar graph next to the icon
provides an indication of the battery’s level and charging state. The icon
area below these indicators mirrors the icons described in the iMMI
section above. During a streaming session this area also maintains a
timer to record how long the session has lasted.

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  SIM
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00799-0001
3500799-0001
rev C rev C

Protocol (VoIP) or live video playback.

Connect/disconnect: This button toggles the network connection state
on or off. When disconnected no data can be sent or received.
Change data rate: This button allows you to change the connection
parameters for the current session.
Quick connect: These buttons access pre-stored connection profiles. Thura
GPS: The display includes the GPS receiver state (On/Off), GPS satellites 3500799

visible, GPS validity, compass direction, and antenna angle. To obtain a

Thuraya IP+ Satellite Modem User Guide 13

3500799-0001 rev C
  Public Public
network
SIM network
 International
SIM IP address
International
MobileIP address
Mobile
Subscriber
Subscriber
IdentityIdentity
( IMSI)( IMSI)
 Private
 Private
Ethernet local
 Ethernet IP
local
and WLANaddress
IP
and WLAN address
Media(Ethernet
(Ethernet
Media
Access subnet
Access subnet
and
ControlControlwMMI
and
(MAC) wMMI
address)
(MAC)
addressesaddress)
addresses
 WLAN  WLAN local IP
local
address
IP address(WLAN(WLANsubnet) subnet)
 SAccess
STATISTICS
TICS GPS S
CREEN Access
fix, Point
makeName
CREEN Point
sure Name(APN)are
there (APN)
forat
the for
satellite
leastthe satellite
three connection
visible connection
satellites reported.
 Modem Modem
Once a International
International
GPS position isMobile Mobile
Equipment
obtained, Equipment
the Identity
Thuraya Identity
IP+(IMEI) (IMEI) the
will provide
 SIM  International
compass SIM International
directionMobile
andMobileSubscriber
degrees Subscriber
of IdentityIdentity
elevation ( IMSI) ( IMSI)
to the satellite. This
 Ethernet
 Ethernet
information andis WLAN
and WLAN
used inMedia Media
Access
the pointing Access
ControlControl
operation (MAC) (MAC)
addresses
described addresses
earlier.

STATISTICS
TICS SCREENSCREENSCREEN
PROPERTIES

atistics
The Statistics
Screen Screen
provides provides
you with youan with
estimate
an estimate of your ofdata
your usage.
data usage.
usage
Data usage figuresfigures
are obtained
are obtained by counting
by counting the bytes the bytes
in the in IP the
packets
IP packets
ved
received
by and bysent
andfrom sentthefrom Thuraya
the Thuraya
IP+ terminal.
IP+ terminal. You can Youview can both
view both
e“since
powerpower on” (per on”session)
(per session)
and “cumulative”
and “cumulative” (lifetime) (lifetime)
data usagedata usage
ts.
counts.
To reset To the
reset data
the counters
data counters of a session,
of a session,
simplysimply selectselectthe Reset the Reset
atistics
The
nbutton TheforProperties
forStatistics
Screen
either Screen
eitherprovides
transmit Screen
provides
transmit
or youor displays
receive with
you
receive
andan a
with
click
andsummary
estimate
anthe estimate
click of
Apply
the of
your current
ofdata
Apply your
button. communications
usage.
data usage.
button.
usage
Data usage parameter aresettings.
figuresfigures obtained You
are obtainedbycan also
counting
by use
thethis
counting bytes screen
the bytes
in the toinIPdo
thetheIP following:
packets packets
ed
eceivedbyRestore
and bysent
and from
sent the
from Thuraya
the Thuraya
IP+ terminal.
IP+ terminal.
factory defaults: When you click this button, the restoreYou can
You view
can both
view both
“since
power power
on”
message (per
on” session)
(per session)
confirmation and “cumulative”
and
screen “cumulative”
informs (lifetime)
you (lifetime)
data usage
data usage
Note: Note:
The data The datausageusage figures figures
provided provided onthat the the
on terminal
screen
the areis about
screen are to
counts.
s. To reset To the
reset reset
to data
the counters
factory data counters
defaults. ofRestoring
a session,
of a session,
simply
the factorysimply
select the Reset
select
defaults the Reset
returns the
estimates estimates
only. only.
This feature
This feature
is not istiednot into tied the intoactual
the actual billingbilling
nbutton
for eitherfor either
Thuraya transmit
IP+transmit
or receive
settings or
toreceive
andoriginal,
their click
andthe click Apply
the Apply button. button.
system. system.
Hughes Hughes
assumes assumesno liability ifjust
no liability out-of-the-box
differences
if differences are foundstate.
are foundThis does
not
between change
betweendata usagethe security
data usage code
figuresfigures
and youror SIM
andactual parameters.
your actual bill. bill. Please exercise
caution when proceeding. If you invoke Restore Factory Defaults, you
Note: willNote:
The data
need The
to data
usageusage
re-enter figures
any figures
provided
configuration providedon the
information onscreen
the screen
suppliedare byare your
estimates estimatesonly.
service provider. only.
This feature
This feature
is not istied
not into
tied the
into actual
the actual
billing billing
system. system.
Hughes Hughes
assumes assumesno liability
no liability
if differences
if differences are foundare found
Reset terminal: Reboots the terminal software.
between betweendata usagedata usage
figuresfigures
and your andactualyour actual bill. bill.
Refill: Connects to the prepaid SIM Web site.
ya
Thuraya
IP+ Satellite
IP+ Satellite
Modem Modem
User Guide
User Guide 15 15
0001 rev CUpgrade
3500799-0001 rev C modem software: Connects to the upgrader Web site.
Power-off terminal: Powers down the terminal.
Extract terminal summary log: Fetched diagnostic data from the
ya IP+terminal,
ThurayaSatellite whichModem
IP+ Satellite
Modem can beGuide
User saved
User on the connected computer.
Guide 15 15
3500799-0001
001 rev C rev C
Current settings: Provides the current communications parameters.

14 Thuraya IP+ Satellite Modem User Guide

3500799-0001 rev C
  Software
 Software
 version
Software
version
currently version
currently
executing
currently
executing
executing STATISTS
 Public
 Public
network
 Public
network
IP address
network
IP address
IP address
 Private
 Private
local
 Private
IP
local
address
IPlocal
address
(Ethernet
IP address
(Ethernet
subnet
(Ethernet
subnet
and subnet
wMMI
and wMMIaddress)
and wMMI
address)
address)
 WLAN
 WLAN
local
 WLAN
IP
local
address
IPlocal
address
(WLAN
IP address
(WLAN
subnet)
(WLAN
subnet) subnet)
 Access
 Access
Point
 Access
Name
Point Name Point
(APN)Name
(APN)
for the(APN)
for
satellite
thefor
satellite
the
connection
satellite
connection
connection
 Modem
 ModemInternational
Modem
International
International
Mobile Mobile
Equipment
Mobile
Equipment
Identity
Equipment
Identity
(IMEI)
Identity
(IMEI) (IMEI)
 SIM
 International
SIM International
SIM International
Mobile Mobile
Subscriber
Mobile
Subscriber
Identity
Subscriber
Identity
( IMSI)
Identity
( IMSI) ( IMSI)
 Ethernet
 Ethernet
and Ethernet
WLAN
and WLAN Media
and WLAN
Media
AccessMedia
Access
Control
Access
Control
(MAC) Control
(MAC)
addresses
(MAC)
addresses
addresses

SICS SCREEN
STATISTICS
TATISTICS SCREENSCREEN

The Sta
T
Data uD
receivr
“since“
countc
buttonb

atistics
he Statistics
Screen
The Statistics
Screen Screen
provides provides
youprovides
with
youanwith
you
estimate
anwith
estimate
an
of your
estimate
ofdata
yourofusage.
data
yourusage.
data usage.
usage
Data usage
Data
figuresusage
figures
are obtained
figures
are obtained
are
byobtained
counting
by counting
by
thecounting
bytes
the bytes
in the
the in
bytes
IP the
packets
IP
in packets
the IP packets
ed
eceived
byreceived
andbysent
andby from
sent
and the
from
sent
Thuraya
the
fromThuraya
the
IP+ Thuraya
terminal.
IP+ terminal.
IP+
Youterminal.
can
Youview
can
Youboth
view
canboth
view both
“since
power “since
power
on” (per
power
on”session)
(per
on”session)
(per
andsession)
“cumulative”
and “cumulative”
and “cumulative”
(lifetime)
(lifetime)
data
(lifetime)
usage
data usage
data usage
counts.
s. To reset
counts.
To the
reset To
data
the
resetcounters
data
thecounters
dataof acounters
session,
of a session,
of
simply
a session,
simply the Reset
selectsimply
select the Reset
select the Reset
nbutton
for either
button
for either
transmit
for either
transmit
or receive
transmit
or receive
and
or receive
click
andthe Apply
click
and the Apply
click the Apply
button. button. button.

Note: Note:
The Note:
data
The data
usage
The usage
figures
data figures
usageprovided
figures
provided
onprovided
the
onscreen
theonscreen
the
are screen
are are
estimates
estimates
only.
estimates
only.
This feature
This
only.feature
This
is notfeature
istied
not into
istied
notthe
into
tied
actual
the
intoactual
the
billingbilling billing Thuray
actual T
3500799-03
system.
system.
Hughes
system.
Hughes
assumes
Hughes
assumes
noassumes
liability
no liability
ifnodifferences
liability
if differences
if differences
are found
are found
are found
between
between
data
between
usage
data usage
data
figuresusage
figures
and yourfigures
andactual
your
andactualyour
bill. actual
bill. bill.

a
huraya
IP+ Thuraya
Satellite
IP+ Satellite
IP+
Modem
Satellite
Modem
UserModem
Guide
User Guide
User Guide 15 15 15
500799-0001
01 rev C 3500799-0001
rev C rev C
 SIM
 International
SIM International
MobileMobile
Subscriber
Subscriber
Identity
Identity
( IMSI)( IMSI)
Ethernet
 Ethernet
and WLAN
and WLAN
MediaMedia
AccessAccess
Control
Control
(MAC)(MAC)
addresses
addresses

CONNECTION
SCREEN
ISTICS SCREEN MANAGEMENT SCREEN S

 Software
 Software
versionversion
currently
currently
executing
executing
 Public
 Public
networknetwork
IP address
IP address
 Private
 Private
local IP
local
address
IP address
(Ethernet
(Ethernet
subnet subnet
and wMMIand wMMI
address)
address)
 WLAN
 WLAN
local IP
local
address
IP address
(WLAN(WLAN
subnet) subnet)
 Access
 Access
Point Name
Point Name
(APN)(APN)
for thefor
satellite
the satellite
connection
connection
 Modem
 Modem International
International
MobileMobile
Equipment
Equipment
IdentityIdentity
(IMEI) (IMEI)
 SIM
 International
SIM International
Mobile Mobile
Subscriber
Subscriber
Identity
Identity
( IMSI)( IMSI)
 Ethernet
 Ethernet
and WLAN
and WLAN
MediaMedia
Access Access
ControlControl
(MAC)(MAC)
addresses
addresses

STATISTICS
ATISTICS SCREENSCREEN

Statistics
ics Screen Screen
provides
provides
you with
youanwith
estimate
an estimate
of your ofdata
your usage.
data usage.
ge
a usage
figuresfigures
are obtained
are obtained
by counting
by counting
the bytesthe bytes
in the in
IP the
packets
IP packets
Accessible from the main menu, the Connection Management screen
eived
by and bysent
andfrom
sentthe
fromThuraya
the Thuraya
IP+ terminal.
IP+ terminal.
You canYouview
can both
view both
allows you to select from nine QoS quick connect buttons. Each button
usage.
.werpower
ce on” (peron”session)
(per session)
and “cumulative”
and “cumulative”
(lifetime)
(lifetime)
data usage
can be customized using the Details link on the Connection
data usage
onts. the Reset
the Reset Th
tsreset
packets To the
resetdata
the counters
data counters
of a session,
of a session,
simplysimply
selectselect
Management screen. The customization parameters for each button are
on
either
for either
transmit
transmit
or receive
or receive
and click
andthe Apply
click the Apply
button.button. D
wh bothas follows:
re
usage Transmit rate and receive connection rate: Allows you to select the
“s
Reset transmit
ote: Note: anddata
The data
The receive
usage ratesfigures
usage
figures from the
providedliston
of bandwidth
provided the
onscreen values.
the screen
are are
c
stimates
estimates
only. only.
Multimedia This feature
control:This feature
is not
Allows istied
you not into
tied the
to enable into
oractual
the actual
disable billing billing
Automatic
stem. system.
Hughes Hughes
Repeat-reQuest assumes assumes
(ARQ)noover
liability
nothe liability
ifsatellite.
differences
if differences
Typically,are ARQ–an
found
are found error control b
etween betweendata for
protocol usage
datadatausage
figuresfigures
and your
transmission–is andbest actual
yourdisabled
actual
bill. bill.for voice or video traffic.
e Statistics
The Statistics
Screen Screen
providesprovides
you withyouan with
estimate
an estimateof your ofdata
your usage.
data usage.
Fixed rate control: Allows you to enable or disable fixed rate service
n are
ta usage
Data usagefiguresfigures
are obtained
are obtainedby counting
by counting the bytes the bytes
over the satellite. You can force the connection to match the requested
in the in IP the
packets
IP packets
ceivedreceived
billing by andby sent
and from
sent the
from Thuraya
the ThurayaIP+ terminal.
IP+ terminal.
You can
You view
can both
view both
QoS. If disabled, the best streaming rate possible–up to and including
nce“since
powerpoweron” (peron”session)
(per session)
and “cumulative”
and “cumulative” (lifetime)
(lifetime)
data usagedata usage
found the selected rate–will be allowed. If enabled, the terminal will not set up
unts.counts.
To resetTo the
resetdata
the counters
data countersof a session,
of a session,
simplysimply the Reset
selectselect the Reset
a connection unless the requested rate is available from the network.
tton
P+
aya button
for
Satelliteeither
for either
IP+ Satellitetransmit
Modem Modem transmit
or receive
User Guide or receive
User Guide and click
and the
clickApply
the Apply
button. button.
15 15
v9-0001
C Remember
rev C to click Apply to save any changes or they will be lost.

Note: Note:
The data
The data
usageusage
figuresfigures
provided provided
on the onscreen
the screen
are are
estimates
estimates
only. only.
This feature
This feature
is not istied
not into
tied the
intoactual
the actual
billingbilling
system.
system.
HughesHughes
assumesassumes
no liability
no liability
if differences
if differences
are found
are found
between
between
data usage
data usage
figuresfigures
and your
andactual
your actual
bill. bill.
15 15 Th
16 Thuraya IP+ Satellite Modem User Guide 35
3500799-0001 rev C
 STATISTICS
ISTICS SCREEN
STATUS SCREEN
SCREEN

STA
The Status screen, displayed in a separate window, provides you with a
constantly updated flow of dynamic information and a concise
summary of the Thuraya IP+ status.
When the Status screen is open, its information is updated every minute.
Note that while on battery power, your operating time will be reduced.
Network status: Provides the status of the network connection.
Signal quality: This bar graph displays satellite signal quality.
Statistics
The Statistics
Screen Screen
providesprovides
you with
youanwith
estimate
an estimate
of your ofdata
your usage.
data u
Signal strength: Use this display to monitor incoming signal strength from
a usage
Data usage
figuresfigures
are obtained
are obtained
by counting
by counting
the bytesthe bytes
in the in
IP the
packet
IP p
the satellite and permit pointing or repointing to occur at any time
eived
received
by and
during bysent
andfrom
operation. sentthe
fromThuraya
the Thuraya
IP+ terminal.
IP+ terminal.
You canYouview
can both
view
ce“since
powerpoweron” (per on”session)
(per session)
and “cumulative”
and “cumulative”
(lifetime)
(lifetime)
data usage
data u
Note: Signal quality vs. signal strength. The signal quality status
nts.
counts.
To resetTo the
resetdata
the counters
data countersof a session,
of a session,
simplysimply the Reset
selectselect the R
is a different measure of the received satellite signal than the
onbutton
for either
for either
transmit
signal transmit
strengthorstatus.
receive
orSeeing
receive
anddifferences
click
andthe Apply
click the Apply
between button.
these button.
two
levels is normal and not an indication of a problem with your
Thuraya IP+.
The
Note: Note:
Antenna The
type:data
The data
usage
Use this usage
display figures figures
provided
to determine provided
which on the
satellite onscreen
and the screen
GPS are
Dat
antenna
estimates is in
estimates use. The
only. only. standalone
This feature terminal
This feature will
is not istieduse its
not into internal
tied the antenna.
intoactual
the actual recb
billing
Optional external antennas, active, passive, and GPS, can be hooked “sin
system.system.
Hughes Hughes
assumes assumes
no liability
no liability
if differences
if differences
up to the Thuraya IP+ for convenience and higher performance. See
are found
arecouf
betweenbetween
your service data usage
data
provider usage
figures
regarding figures
and
these your
andactual
accessories.your actual
bill. bill. but
Battery status: On battery, charging or charged.
Battery level: This bar graph provides an indication of remaining battery
capacity.
 Green: Normal indication of battery level
 Red: Almost fully discharged
aya
Thuraya
IP+ Satellite
IP+ Satellite
Modem Modem
User Guide
User Guide 1
9-0001 Thuraya
3500799-0001
rev C revIP+
C Satellite Modem User Guide 17
3500799-0001 rev C
  Amber: Charging under external power
Status: The current system status code (see page 36).

SETTINGS SCREENS
 Software
 Software
versionversion
currently
currently
executing
executing
 From
 the
Public main
Public
network menu
network you
IP address
IP can select Settings to navigate among all the
address
 various
Private settings
 Private
local IP functions
local
address from(Ethernet
IP address thesubnet
(Ethernet menusubnet
on the
and left wMMI
wMMI
and side ofaddress)
the screen:
address)
 WLAN
 WLAN
local IP
local
 Network address
IP Settings
address
(WLAN(WLANsubnet) subnet)
 Access
 Access
Point Name
Point Name
Security (APN)(APN)
for thefor
Management satellite
the satellite
Settings connection
connection
 Modem
 Modem International
International
 Login Settings Mobile Mobile
Equipment
Equipment
IdentityIdentity
(IMEI) (IMEI)
 SIM
 International
SIM International
Mobile
 WLAN Settings Mobile
Subscriber
Subscriber
Identity
Identity
( IMSI)( IMSI)
 Ethernet
 Ethernet
and WLAN
and WLAN
Media
 Advanced Settings Media
Access Access
ControlControl
(MAC) (MAC)
addresses
addresses

STATISTICS
TICS SN
CREENSCREEN
ETWORK SETTINGS SCREEN

age.
ckets
both
age
set

tatistics
The Statistics
Screen Screen
provides
provides
you withyouanwith
estimate
an estimate
of your ofdata
your usage.
data usage.
are
usage
Data usage
figuresfigures
After
are obtained
executing
are obtained
the
by counting
necessary
by counting
first
the bytes
time
the bytes
setup
in the in
steps
IP the
to
packets
IP packets
configure Thuraya
ved
received
by andby sent
and from
sent the
from Thuraya
the Thuraya
IP+ terminal.
IP+ terminal.
You
ling IP+, you may want to select the Network Settings screen to check can
You view
can both
view both
e“since
powerpower
on” (peron”session)
(per session)
and “cumulative”
and “cumulative” (lifetime)
(lifetime) data usage your
data usage
und
ts. network
counts.
To reset
To the
resetconfiguration.
data
the counters This
data counters screen
of a session, provides
of a session, you
simplysimply with
selectselect control
the Reset over key
the Reset
nbuttonnetwork
for either access
for either
transmit parameters.
transmit
or receive
or receive Here
and click
andtheyou find
clickApply the
the Applyappropriate
button.button. Domain
Name Service (DNS) and the Access Point Name (APN) information
configured by your service provider. You are also given the ability to
make changes.
Note: Note:
The data
The data
usageusage figuresfigures
provided provided
on the onscreen
the screen
are are
estimates
estimates
only. only.
This feature
This feature
is not istied
not into
tied the
intoactual
the actual
billingbilling
system.system.
Hughes Hughes
assumes assumes
no liability
no liability
if differences
if differences
are found
are found
betweenbetween
data usage
data usagefiguresfigures
and yourandactual
your actual
bill. bill.
15
18 Thuraya IP+ Satellite Modem User Guide
3500799-0001 rev C
 Note: Generally your service provider has already performed
this configuration step for you. Whenever you modify the
addresses on the Network Settings screen, you must press Save
and exit the wMMI, reboot your computer, and power the
Thuraya IP+ off and then back on so that the new settings can
take effect.

Private local IP address: This setting allows you to change the lower two
octets of the terminal’s local gateway address. Changing this address
will change the address of the wMMI and the base address for the
Ethernet DHCP server. This subnet must remain unique from the WLAN
subnet address being used.
DHCP server: The DHCP server for Ethernet can be enabled or disabled
as needed. If disabled, a local static IP addressing scheme must be used
by connected Ethernet devices. This setting has no impact on the WLAN
operation, which uses a dedicated DHCP server.
Netmode: This command allows for NAT or relay mode to be selected.
The Network Address Translation (NAT) mode allows multiple devices to
be connected via the Ethernet and WLAN ports. This is the default
operating mode. Relay mode is used for special situations where a single
local device needs to be assigned the same address as the global IP
address assigned to the user terminal. The connected device is assigned
a LAN address initially, but with a very short DHCP lease time. When the STATISTI
S
global IP address is assigned to the Thuraya IP+ it is flowed through to the
connected device via a DHCP address reassignment. All WAN traffic
flows through to the single connected device with no port or address
translation. Relay mode is only available on the Ethernet port and DHCP
must be enabled at the same time.
Global IP address:
Obtain address automatically: If this button is selected, Thuraya IP+
uses an IP address automatically assigned by the network during
the period when the modem connects to the network.
Static IP address: If this button is selected, the modem uses the IP
address you enter in the associated IP address field. You should
check this box and enter an IP address only if directed to do so
by your service provider.
DNS:
Obtain DNS address automatically: If this button is selected, the
Thuraya IP+ uses a primary host DNS automatically assigned by
The Sta
Th
the network during the period when the modem connects to the
Data uD
network.
receive
re
“since“
Thuraya IP+ Satellite Modem User Guide 19countsc
3500799-0001 rev C
buttonb
 Static DNS host: If this button is selected, the modem uses the DNS
address you enter in the DNS address field. You should check this
box and enter an IP address only if directed to do so by your
service provider.
DMZ host: If you wish to route incoming network originated IP traffic to a
specific connected device, enter that device’s IP address in this
parameter. Be careful to establish a suitable firewall on this device to
protect against malicious attacks from the Internet.
Configure Port Forwarding: This link opens the Port Forwarding
configuration page. See below for details.
APN selection: If use of multiple Internet service providers is required, you
can modify the current APN value. You should modify these fields only if
directed to do so by your service provider. The choices are the following:
 Software
 Software versionversion
currentlycurrently
executing
executing
Streaming-CBR, Refill, <BLANK> (enter the desired name), and Disabled.
 Public
 Public
network network
IP address
IP address
 SAVE/CANCEL:
Private
 Private
local IPlocal IfIPyou
address want (Ethernet
address the subnet
(Ethernet valuessubnet
you
andhave andentered
wMMI wMMI
address)to be
address)
 processed,
WLAN
 WLANlocal IP click
local the
address SAVE
IP address button,
(WLAN(WLANsubnet)exit the
subnet) wMMI, and reboot your
 computer.
Access
 AccessPointYou
Name will
Point also need
Name
(APN) (APN) to
for the turn
for theThuraya
satellite
satellite IP+
connection off and then on again
connection
 so
 that
Modem Modemthe new settings
International
International can
Mobile takeEquipment
Mobile effect.
Equipment If you
Identity want
(IMEI) the
Identity values you have
(IMEI)
 entered
SIM to be ignored,
 International
SIM International
Mobile click the
Mobile
Subscriber CANCEL
Subscriber
Identity button
( IMSI)( and
Identity IMSI)the network
 settings
Ethernet
 Ethernet remain
and WLANasWLAN
and they
Media were
Media with
Access no reboot
Access
ControlControl required.
(MAC) (MAC)
addresses
addresses

CS PORT
SCREEN
ATISTICS FORWARDING CONFIGURATION
SCREEN

heistics
Statistics
Screen Screen
provides
provides
you with
youanwith
estimate
an estimate
of your ofdata
your usage.
data usage.
ata
ageusage
figures figures
are obtained
are obtained
by counting
by counting
the bytes
the bytes
in
Port Forwarding is a technique that allows specific global the in
IP the
packets
IP packets
ports to be
dceived
by and bysent
andfrom
connected sent
to the
fromThuraya
thelocal
specific Thuraya
IP+ terminal.
IP+ terminal.
device(s). You
This can
Youview
feature can both
view
allows both IP
incoming
power
ince power
on” (peron”session)
(per session)
and “cumulative”
and “cumulative”(lifetime)
(lifetime)
data usage
data usage
ounts. 20
To resetTo the
reset data
the counters
data counters
of a session,Thuraya
of a session, IP+ Satellite
simplysimply
select select Modem
the Reset
the Reset User Guide
3500799-0001 rev C
utton
for either
for either
transmit
transmit
or receive
or receive
and click
andthe Apply
click the Apply
button. button.
traffic to be routed to a specific device’s IP address, based upon the
global port number on which the traffic was received.
If Enabled, you will be able to associate specific TCP/UDP ports with
specific IP addresses and local port numbers. All incoming IP traffic (TCP,
UDP or Both) with a configured port number will be routed to the
corresponding local IP address. You may also map global port numbers
to different local port numbers. Outbound IP traffic is not impacted by
the Port Forwarding functionality.

Note: It is important to ensure that each IP address identified

in the Port Forwarding table exists and pertains to the correct STATISTS
device for this traffic. If the target IP address does not belong
to any device that is currently connected to the terminal, then
routing of that traffic will fail. Generally static IP addresses are
used on the LAN devices involved with Port Forwarding to
ensure that traffic is routed correctly. To avoid IP address
conflicts with DHCP, static IP addresses are best assigned
outside of the DHCP range but within the subnet. For a terminal
in its default state, the DHCP address pool extends from
192.168.128.101 to 192.168.128.150. The first such value for a
static IP address is 192.168.128.151.

Port Forwarding configuration fields:

 Port Forwarding control – Global Enable/Disable
 Enable – Enable or disable a port mapping, default:
disable
 Global Port – The incoming destination port number to be
forwarded. It can be any number from 1 to 65535. The The Sta T
default is 0. Data uD
 Protocol – A drop down list of TCP, UDP and TCP&UDP, receivr
default: TCP&UDP “since“
countsc
 Local IP Address – The IP address of the destination buttonb
device on the LAN, default: all zeroes
 Local Port – The mapped destination port number for the
forwarded IP packets. It can be any number from 1 to
65535. The default is 0.
The Port Forwarding configuration page is controlled by the Admin lock.
All user entered information shall be retained in the table unless the
terminal is reset to factory defaults.

Thuraya IP+ Satellite Modem User Guide 21

3500799-0001 rev C
ThurayT
3500799-00
3
  Access
 Access Point Name
Point Name
(APN)(APN)
for thefor satellite
the satellite
connection
connection
 Modem Modem International
International
Mobile Mobile
Equipment
EquipmentIdentity Identity
(IMEI) (IMEI)
 SIM  International
SIM International
Mobile Mobile
Subscriber
Subscriber
Identity
Note: A terminal restart is not required for the Port Identity
( IMSI)( IMSI)
Forwarding
Ethernet
  Software
 Software  Ethernet
version and
version WLAN
and
currently WLAN
Media
currently
executingMedia
Access
executing
changes to take effect; however, a new PDP Access
Control Control
(MAC) (MAC)
addresses
addresses
context is
 Public
 Public
network network
IP address
IP address
required for changes to take effect. Pressing the Save button
STATISTICS
TATISTICS
PrivateSCREEN
Private
local SCREEN
IP
local
address
IPForwarding
address
(Ethernet
(Ethernet
subnet subnet
and wMMI and wMMI address)
address)
on the Port page automatically causes a new PDP
 WLAN  WLAN
local IP
local
address
IP address
(WLAN (WLAN
subnet) subnet)
context to be established. Port Forwarding is not compatible
 Access
 Access
Point Name
Point Mode
with Relay Name
(APN)and
(APN)
for the for
satellite
the satellite
therefore connection
is disabled connection
automatically when
 Modem Modem International
International
Relay Mode is enabled. MobileMobile
Equipment
EquipmentIdentity Identity
(IMEI) (IMEI)
 SIM  International
SIM International Mobile Mobile
Subscriber
Subscriber
Identity Identity
( IMSI)( IMSI)
 Ethernet
The Ethernet
 Port and WLAN
and WLAN
Forwarding Media
pageMedia
Access Access
is accessedControl Control
via (MAC) (MAC)
the Networkaddresses
addresses
Settings page.

CS SCREEN
ATISTICS SCREEN
SECURITY MANAGEMENT SCREEN

ST

he Statistics
The Statistics
Screen Screen
provides
provides
you with
youanwith
estimate
an estimate
of your ofdata
your usage.
data usage.
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Data usage
figuresfigures
are obtained
are obtained
by counting
by counting
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in the in
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packets
IP packets
eceived
received
by and bysent
andfrom
sentthe
fromThuraya
the Thuraya
IP+ terminal.
IP+ terminal.
You canYouview
can both
view both
since“since
powerpower
on” (peron”session)
(per session)
and “cumulative”
and “cumulative”
(lifetime)
(lifetime)
data usage
data usage
counts.
counts.
To reset
To the
resetdata
the counters
data counters
of a session,
of a session,
simplysimply the Reset
selectselect the Reset
buttonbutton
for either
for either
transmit
transmit
or receive
or receive
and click
andthe Apply
click the Apply
button.button.

estics
Statistics
Screen Screen
provides provides
you withyouan withestimate
an estimate of your ofdatayour usage.
data usage.
ata The
ageusage
figuresSecurity
figures
are Management
obtained
are obtained Screen
by counting
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tighter level of
Note: Note:
The data
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usage usage figures
provided providedon in IP the
thepackets
on IP
screen
the screen
are are
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ceived security
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andon your
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the
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Thuraya
estimates estimatesonly. only.
This ThisIP+ terminal.
is IP+
feature notterminal.
istiedYou
not intocan
tiedYou the view
intocan both
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actual
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nce
ower power
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system. on” session)
(per session)
disable/enable:
system.
Hughes and
Hughes “cumulative”
and
assumes “cumulative”
Enabled,
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no liability
noa(lifetime)
if (lifetime)
prompt
liability ifdata
requests
differences usage
dataareusage
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differences to enter
found
are the
found
ounts.
To reset Tobetween
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reset
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eachthedata
between counters
data counters
timeusage
you
data of a session,
power
usage ofup
figures aand
session,
the
figures simply
andsimply
modem.
your select
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actual select
the
actual Reset
helps
bill. the Reset
prevent
bill.
or
tton
either
for either
transmit
unauthorised transmit
or
usereceive
oforyour
receive
andSIM.click
and
Disable the
clickApply
the
this Apply
button.
feature button.
to skip the PIN entry
process. To change the setting, click the desired one, enter the current
SIM PIN (required), and click the Save button.
Note: Note: The data The data usageusagefiguresfigures
provided providedon the onscreenthe screenare are Th
Note: If the SIM PIN code is incorrectly entered three times, the
estimatesestimatesonly. only.
This feature
This feature
is not istied not into
tied the intoactual
the actual billingbilling D
SIM will be locked until the Pin Unlock Key (PUK) number is
re
provider if you do not have 15 your 15
system.
huraya system.
Hughes
Thuraya
IP+ Hughes
Satellite
IP+ assumes assumes
Satellite
Modem noUser
Modem liability
noUser liability
ifGuide
differences
if differences are foundare found
entered. Consult yourGuideservice
between between
500799-0001 data
3500799-0001
rev C rev usage
data usage
C figuresfigures
and your andactualyour actual
bill. bill. “s
PUK number.
c
b

22 Thuraya IP+ Satellite Modem User Guide

uraya
IP+ Satellite
IP+ Satellite
Modem Modem
User Guide
User Guide 15 3500799-0001
15 rev C
0799-0001
rev C rev C
 Change SIM PIN: If the SIM PIN is enabled and you would like to change
the existing PIN, click this link. You will be required to enter the old PIN,
the new PIN, and the new PIN again for confirmation.
Lock upon SIM change: When this setting is enabled, you must enter a
ST
security code when the terminal powers up with a new SIM.
Restricted administrative access: When restricted administrative access
is enabled, protected Web pages can only be accessed after you enter
a username and password. The username is the fixed string “admin” and
the password is the security code.
 Software
 Software
version version
currently
currently
executing
executing
 Change
Public
 Publicsecurity
network IPcode:
networkaddressThe security code is 12345 when shipped from
IP address
 the  factory.
Private localToIP
Private change
local
address an existing
IP address
(Ethernet security
(Ethernet
subnet code,
subnet
and wMMI
andclick this address)
wMMI link. You will
address)
 be
WLANrequired
 WLAN to
local IP enter
local
addressthe old
IP address code,
(WLAN(WLAN the
subnet) new
subnet) code, and the new code
 again
Access for
 Access confirmation.
Point Name
Point Name
(APN)(APN)
for thefor
satellite
the satellite
connection
connection
 Modem
 Modem International
International
Mobile Mobile
Equipment
Equipment
IdentityIdentity
(IMEI) (IMEI)
Note: If you forget the security code you will need to consult
 SIM International
SIM International
MobileMobile
Subscriber
Subscriber
Identity
Identity
( IMSI)( IMSI)
with your service provider.
 Ethernet
 Ethernet
and WLANand WLAN
MediaMedia
Access Access
ControlControl
(MAC)(MAC)
addresses
addresses

STATISTICS
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OGINSCREEN
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tatistics
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ved
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security: Thuraya
IP+isterminal.
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enabled, You
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enter view both
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e“since
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on”session)
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(lifetime)
Thuraya data IP+usage
data
and usage
your service 35

ts.
counts.
To provider.
reset
To the
resetdata
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data counters
of a session,
provider ofwill
a session,
letsimply simply
you knowselect if select Reset
the step
this theis Reset
required and
onbutton
for either
foryou
give either
transmit
thetransmit
or receive
necessaryor receive
and click
andthe
information. clickApply
the Apply
button. button.

Thuraya
Note: The IP+
Note: dataSatellite
The data
usage Modem
usage User
figuresfiguresGuide
providedprovided
on the onscreen
the screen
are are 23
3500799-0001 rev C
estimates
estimates
only. only.
This feature
This feature
is not istied
not into
tied the
intoactual
the actual
billingbilling
system.system.
Hughes Hughes
assumes assumes
no liability
no liability
if differences
if differences
are found
are found
   WLAN  WLAN
local
Private PrivateIP
local
local address
IP IP
local address
IP(WLAN
addressaddress(WLAN
subnet)
(Ethernet subnet)
(Ethernet
subnet subnet
and wMMI and wMMIaddress)
address)
  Access Access
WLAN Point
localName
WLAN Point
IP
local Name
(APN)
address (APN)
for the
IP address
(WLAN for
satellite
(WLAN thesubnet)
subnet) satellite
connection
connection
  Modem  Modem
Access International
PointInternational
Access Name Mobile
(APN)Mobile
Point Name Equipment
(APN)
for Equipment
thefor theIdentity
satellite Identity
satellite (IMEI)
connection (IMEI)
connection
  SIM International
Username, SIMModem
Modem International
Mobile
International
password, Mobile
Subscriber
International
Mobile
confirm Subscriber
Mobile Identity
Equipment
password: Identity
Equipment
You (must
IMSI)Identity
Identity ( IMSI)
(IMEI)
enter (IMEI)
the password ST
  Ethernet
twiceSIM Ethernet
to andInternational
WLAN
International
SIM
ensure and WLAN
Media
Mobile
accuracy. Media
Access
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Subscriber Control
Subscriber Control
(MAC)
Identity (MAC)
Identityaddresses
( IMSI) addresses
( IMSI)
 Ethernet
 Ethernet and WLANand WLAN
MediaMediaAccess Access
Control Control
(MAC)(MAC)addresses
addresses
STATISTICS
STICS SCREEN
WLAN SC ONFIGURATION SCREEN
CREEN
STATISTICS
ATISTICS SCREENSCREEN

Th
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The WLAN Configuration Screen allows you to configure the integrated re
WLAN
tatistics
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provides (AP),
provides
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ThurayawMMI
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counting remains
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bytes 192.168.128.100
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bytes
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packets both
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ceived (default)
e“since
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received
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and whether
(per
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from accessed
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and
the
from Thuraya
the via WLAN
“cumulative”
and “cumulative”
Thuraya
IP+ terminal.or(lifetime)
IP+ Ethernet. (lifetime)
terminal.Youdata Youusage
can data
view
can bothusage
view both
ts.
counts.
nce To reset
“since
power
WLAN Topower
the
reset
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power: data
the
(per
on” counters
data
session)
(per ON
Select counters
of OFF
session)
and
or a“cumulative”
session,
oftoa“cumulative”
and session,
turn simply simply
select
the(lifetime)
feature select
the
(lifetime)
ondataorReset
the
usage
data
off. Reset
usage
nbutton
for
unts. either
counts.
To for
reseteither
Totransmit
the
reset transmit
data or receive
the or receive
counters
data andof aclick
counters and the
session,
of a click Apply
session,the Apply
simply button. the Reset
selectbutton.
simply select the Reset
WLAN
ttonbutton power-off
for either
for either
transmit timeout:
transmit
or receive disabled,
or Ifreceive
and click and there
the
click isthe
Applyno Apply
timeout.
button. If this
button.
parameter is enabled, the WLAN will remain powered-up for the
selected timeout value after the terminal powers on. If no WLAN activity
Note: Note:The data The data usageusage figuresfiguresprovided provided on the onscreen
the screen are are
is detected during the timeout, the WLAN card will power down.
estimates
Note:estimates
Note:only.data
The only.
This data
The feature
This feature
usage is notfigures
usage
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not into
provided tied
providedthe
intoactual
on the
the actual
onscreen
thebilling billingare
screen
are
WLAN
system. SSID:
system.
estimates Hughes
estimates The
Hughes
only. WLAN
assumes
only. network
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feature
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liability
isnonot (SSID)
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isiftied
not can
differences
iftied
into be entered
differences
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the found
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found
billing
between between
system. data
system.
Hughes usage
data
Hughes usage
figures
assumes figures
assumesand
no your
and
liability
no actual
your
liability
WLAN region: Select the WLAN region from a drop-down list (X10, X20, if actual
bill.
differences
if bill.
differences are found
are found
between
X30, X31,betweendata
X32, X40, usage
dataandusage
figures
X41). If figures
and
you try your
and toactual
your actual
activate bill.a channel
bill. not
supported in the selected region, the request shall be rejected with an
error message. Th
350
WLAN channel: Select the WLAN channel from a drop-down list.
ya WLAN
Thuraya
IP+ local
Satellite
IP+ IP address:
Satellite
Modem UserThe
Modem WLAN
Guide
User Guide 15 15
network uses the default subnet of
uraya
0001 192.168.129.xxx
Thuraya
IP+rev
3500799-0001
rev C
Satellite
C withModem
IP+ Satellite
Modem DHCP
User addresses
Guide starting at 192.168.129.100.15
User Guide The two
15
least
799-0001 rev C significant
3500799-0001 rev C octets can be changed to different values; however,
the WLAN subnet must remain distinct from that used by Ethernet.

24 Thuraya IP+ Satellite Modem User Guide

3500799-0001 rev C
  SIM
 International
SIM International
MobileMobile
Subscriber
Subscriber
Identity
Identity
( IMSI)( IMSI)
 Ethernet
 Ethernet
and WLAN
and WLAN
MediaMedia
AccessAccess
Control
Control
(MAC)(MAC)
addresses
addresses

STATISTICS
TICS SCREEN
WLAN SCREEN
SECURITY SCREEN

STA

atistics
The Statistics
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The WLAN Screen
providesprovides
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screenwith
you an
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allowsestimate
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to configure ofdata
your
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security
usage
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usage
figuresfigures
are obtained
are obtained
including by counting
by counting
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enabling/disabling the bytes
in the in
security, IP the
packets
hiding IPthe
packets
SSID, and
ved
received
bysetting
andbysent
and
Mediafrom
sent the
from
Access Thuraya
the Thuraya
Control IP+ terminal.
(MAC)IP+ filters.
terminal.
You can Youview
can bothview both
e“since
powerpower
on” (peron”session)
(per session)
and “cumulative”
and “cumulative” (lifetime)
(lifetime)
data usage
data usage
counts.Access
s. To reset
To the this
resetdatascreen
the databy
counters clicking
counters the
of a session,
of WLAN
a session,
simply Security
simply Settings
the Reset
selectselect the link towards the The
Reset
nbutton bottom
for either of
for either the
transmit WLAN
transmit Configuration
or receive
or receive
and click screen.
andthe
click Apply
the Apply
button.button. Da
WLAN SSID broadcast: Enable or Disable SSID broadcast. rec
“sin
Security: Disable or chose an available security method: Wired
Note: Note:
The data
Equivalent The data
usage
Privacy usage
figures
(NOTE: figures
WEP64provided
provided
& WEP128 on isthe onscreen
not the screen
availableareonare newer IP+ cou
estimates
estimates
only.
terminals), WPA only.
Thisorfeature
This
WPA2. feature
is not istied
not into
tied theintoactual
the actual
billingbilling but
system.
system.
Hughes
Hughes
assumes
assumes
no liability
no liability
if differences
if differences
are found
are found
WEP key to Use: Under WEP64, select the active key–Key1 through Key
between
between
data usage
data usage
figuresfigures
and your
andactual
your actual
bill. bill.
4–from a pull-down menu. For WEP128 only key 1 is available.
WLAN key fields, Key 1 through Key 4: In WEP64 mode, enter a
10-character (0-9, A-F) key value in each of four text boxes. In 128-bit
WEP mode, enter a 26-character (0-9, A-F) key value in the Key1 text
box.
ya
Thuraya
IP+Generate:
Satellite
IP+ Satellite
Modem Modem
InsteadUser Guide
User Guide
of manually 15 press
entering a key value, you may 15 the
3500799-0001
001 rev C rev C
Generate button to automatically generate a key value.
TKIP/AES key update interval: Under WPA and WPA2 this timeout
determines how often the working key is changed.
Thu
WPA/WPA2 pass phrase: Under WPA and WPA2 enter a secret pass 35007

phrase that will become the master key for WLAN access.
Hide keys: Click this button to hide the keys from this display.
Thuraya IP+ Satellite Modem User Guide 25
3500799-0001 rev C
  Private
 Private
local IP
local
address
IP address
(Ethernet
(Ethernet
subnet subnet
and wMMIand wMMI address)
address)
 WLAN
 WLAN
local IP
local
address
IP address
(WLAN(WLAN
subnet) subnet)
 Access
 Access
Point Name
Point Name
(APN)(APN)
for thefor
satellite
the satellite
connection
connection
 Modem
MAC Modem
 filtering: Enable or
International disable
International
MobileMobile
Equipment
MAC EquipmentIdentity
filtering. IfIdentity is enabled, you
(IMEI) (IMEI)
filtering
 SIM
 International
can SIM International
enter Mobile
up to eight Mobile
MACSubscriber
Subscriber
addresses. Identity
OnlyIdentity
(these
IMSI)(addresses
IMSI) will be
 Ethernet
 Ethernet
permitted and WLAN
and WLAN
to access Media Media
Access
the terminal Access
viaControl Control
the WLAN.(MAC)(MAC) addresses
addresses

STATISTICS
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CREENSCREENSETTINGS SCREEN
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atistics
The Statistics
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estimate
an estimate
of your ofdata
your usage.
data usage.
usage
Data usage
figuresfigures
are obtained
are obtained
by counting
by counting
the bytesthe bytes
in the inIP the
packets
IP packets
The Advanced Settings Screen allows you to modify several key
ved
received
by and bysent
andfrom
sentthe
fromThuraya
the Thuraya
IP+ terminal.
IP+ terminal.
You can Youview
can both
view both
operating parameters in the unit.
e“since
powerpower
on” (peron”session)
(per session)
and “cumulative”
and “cumulative”(lifetime)
(lifetime)
data usage
data usage
ts. Satellite
counts.
To reset
To the search
resetdata method:
the counters
data ofNormal
counters of aissession,
a session,the default
simply simply
selectmethod
select to use
the Reset
the unless your
Reset
nbuttonservice
for either provider
for either
transmit or specifies
transmitreceive the full
or receive
and click
and method.
the Apply
click the full method
TheApply
button. button.takes longer
and utilizes more resources since it will search all possible frequencies for
Thuraya IP+ service. This full search can take up to 20 minutes.
Note: Note:
Auto The data
powerThe ON:data
usage
When usage
figuresfigures
enabled,provided
theprovided
on the
terminal onscreen
will the screen
are are
automatically power
estimates
estimates
only. only.
This feature
This feature
up when external DC is applied. is not istied
not into
tied the
into actual
the actual
billingbilling
system.
system.
HughesHughes
assumesassumes
no liability
no liability
if differences
if differences
are found
are found
Buffering: When buffering is enabled the Thuraya IP+ can store more data
between
between
data usage
data usage
figuresfigures
and your
andactual
your actual
bill. bill.
to handle bursts of IP traffic from connected devices. When buffering is
disabled, only the minimum of traffic is stored to reduce latency. Disable
buffering for low latency traffic, such as voice or video.
Antenna pointing: This drop-down menu determines whether the pointing
display comes up each time Thuraya IP+ is powered-up or restarts. The
ya IP+factory
Thuraya Satellitedefault
IP+ Satellite
Modem for this setting
Modem
User Guide is Disabled to bypass the pointing
User Guide 15 state
15 upon
0001 power-up.
3500799-0001
rev C rev C However, antenna pointing can be enabled to provide
pointing information prior to going online.

26 Thuraya IP+ Satellite Modem User Guide

3500799-0001 rev C
LCD backlight configuration: LCD backlighting can be On (15 seconds), S
Off, or Auto (off after 15 seconds of inactivity unless external DC present).
Streaming Alert: When enabled and a Streaming connection is active,
the Thuraya IP+ warns the user if the connection becomes inactive. An
active connection has both transmit and receive traffic. When the
audio streaming alert is enabled and the session is inactive, the terminal
beeps every 30 seconds. Pressing an iMMI button cancels the alert.
When the visual streaming alert is enabled and the session is inactive,
the terminal flashes the LCD backlight every 10 seconds, unless the
backlight is set to off. With the Streaming Alert control a user can enable
either or both of the audio and visual indicators.
On the web MMI, a streaming timer is displayed
within the modem status box that appears on
the upper left-hand corner of each web page
(see example at right). This indicates how long a
streaming session has been active.
Streaming Activity Monitor: When enabled, the Thuraya IP+ monitors user Th
traffic during streaming sessions. If the timeout period expires with no D
re
user traffic, the streaming session is cancelled and a standard on-
“s
demand session is requested. The minimum Timeout value is 5 minutes. c
This setting has no effect during non-streaming sessions. b
M2M configuration: When enabled, the Thuraya IP+ monitors transmit
and receive traffic. If traffic is not seen on either direction for the timeout
duration then the terminal will automatically reboot to ensure it stays
online. The feature will also try to re-establish a PDP context if it is
disconnected for any reason. This mechanism is useful to ensure
continuous operation from unattended sites.
M2M monitor: This is the timeout setting for the M2M feature.
Power-up profile: You can select the power-up profile from a
drop-down list, including standard and three customizable streaming
profiles. Each streaming profile can be customized by name, multimedia
Th
mode, fixed rate mode, transmit rate, and receive rate. 35

Select the Save button to implement your modifications.

Thuraya IP+ Satellite Modem User Guide 27

3500799-0001 rev C
  SIM
 International
SIM International
MobileMobile
Subscriber
Subscriber
Identity
Identity
( IMSI)( IMSI)
 Ethernet
 Ethernet
and WLAN
and WLAN
MediaMedia
AccessAccess
Control
Control
(MAC)(MAC)
addresses
addresses

Pointing
STATISTICS
TISTICS SCREEN Screen
SCREEN

TheThe
StatisticsAntenna
Statistics
Screen Pointing
Screen
provides screen
provides
you with
youanstep
with can
estimate
an beof enabled
estimate your yourusing
ofdata data the
usage. Antenna
usage.
Pointing option on advanced settings screen described above. When
a usage
Data usage
figures figures
are obtained
are obtained
by counting
by counting
the bytes
the bytes
in the in
IP the
packets
IP packets
eived
received
byoption
this andbysent
and from
sentthe
is enabled,fromThuraya
the Thuraya
the Thuraya
IP+ terminal.
IP+
IP+terminal.
willYoustopcan You
in aview
can both
view both
pointing mode prior
ce“since
power
to accessing the network after powering up. This can be usage
power
on” (per
on” session)
(per session)
and “cumulative”
and “cumulative”
(lifetime)
(lifetime)
data usage
data useful when
unts.
counts.
To reset
optimalTo the
reset data
the counters
pointing data counters
of a session,
is important, of a session,
such simply
as withsimply
select the Reset
fixedselect the Reset
installations using an
tonbutton
for either
for either
transmit
external antenna. transmit
or receive
or receive
and click
and the Apply
click the Apply
button. button.

The pointing screen has a signal strength bar graph and numeric value
to assist
Note: in accurate
Note:
The data
The data
usageantenna
usage pointing.
figuresfigures
provided The
on green
provided the barscreen
onscreen
the identifies
are are the signal
strength
estimates measured
estimates
only. only. during
This feature antenna
This feature
is not istied pointing
not into
tied the and
intoactualwill billingyou
help
the actual optimize
billing
the pointing
system.
system.
Hughes direction.
Hughes
assumes Note
assumes that
no liability obtaining
no liability the
if differences highest
if differences
are found signal
are found strength
possible
between will
between
data ensure
usage that
data usage you
figures have
figures
and your
and an optimum
actual
your bill. connection
actual bill. to the
network.
GPS receiver: On/Off
GPS satellites: The number of satellites visible to the unit
GPS validity: Invalid, stored, or valid. See the Global Positioning System
raya
Thuraya
IP+ Satellite
IP+ Satellite
Modem Modem
User Guide
User Guide 15 15
99-0001Operation
3500799-0001
rev C rev C section for more details on GPS.
Point antenna to these settings: Compass direction and antenna angle
to help orient Thuraya IP+ toward the satellite. Once this rough pointing is
accomplished, use the signal strength meter described below to
optimize the pointing direction.
Signal strength: This segmented bar moves to the right as the signal
received from the satellite gets stronger. The numeric display to the right
of the bar is simply a digital representation of the bar. Use this display
when fine-tuning Thuraya IP+’s orientation to the satellite. Signal strength

28 Thuraya IP+ Satellite Modem User Guide

3500799-0001 rev C
  Software
is only a Software
version
relative version
currently
measure currently
ofexecuting
executing
the satellite signal strength and may vary
 Public Public
network network
IP address
IP address
from location to location.
 Private
 Private
local IPlocal
address
IP address
(Ethernet
(Ethernet
subnet subnet
and wMMIand wMMI
address)
address)
Exit WLAN
pointing:
localSelect
 WLAN IP
local IPthis
address button
address
(WLAN to leave
(WLAN
subnet) the screen after optimum signal
subnet)
Access
 Access
strength hasPoint
beenName
Point Name
(APN)(APN)
achieved. forThis
thefor
satellite
the satellite
action connection
will connection
take you to the home
Modem
screen  onModem
International
the International
wMMI. MobileMobile
Equipment
Equipment
IdentityIdentity
(IMEI) (IMEI)
 SIM  International
SIM International
Mobile Mobile
Subscriber
Subscriber
Identity
Identity
( IMSI)( IMSI)
Status: Status
Ethernet
Ethernet
andcodes
WLAN (see
and WLAN
Mediapage
Media
Access36Access
for a list).
ControlControl
(MAC)(MAC)
addresses
addresses

REMOTE
STATISTICS
TATISTICS SCREENSACCESS SCREEN
CREEN

he Statistics
The
TheStatistics
Screen
Remote Screen
Access
providesprovides
you with
screenyou an
with
estimate
enables an wMMI
estimate
of your ofdata
access your usage.
data
from usage.
the satellite
ata usage
Data
network side of the terminal. To use the feature, select thepackets
usage
figures figures
are obtained
are obtained
by counting
by counting
the bytes
the bytes
in the in
IP the
packets
IP Enabled
eceived
received
by and
option, by sent
typeandinfrom
sent the
fromThuraya
a password the Thuraya
IP+select
and terminal.
IP+ terminal.
Save. YouObtain
can
Youview
can
theboth
view both IP
network
ince“since
power power
on” (per
on” session)
(per session)
and “cumulative”
and “cumulative”
(lifetime)
(lifetime)
address from the Properties screen and use that in the browser on thedata usage
data usage
ounts.
counts.
To reset
To the
reset data
the counters
data counters
of a session,
of a session,
simplysimply the Reset
selectselect the Reset
remote PC as follows: http://85.115.79.53:45380 (85.115.79.53 is an
uttonbutton
for either
for either
transmittransmit
or receive
or receive
and click
andthe Apply
click the Apply
button. button.
example; your terminal address will be different and can change with
each PDP session). In general the IP address to use is
http://aaa.bbb.ccc.ddd:45380, where aaa.bbb.ccc.ddd is the
Note: Note:
The data
The data
usageusage
figuresfigures
provided provided
on the onscreen
the screen
are are
terminal’s
estimates
public
estimates
IP address
only. only.
This feature
and the
This feature
is not istied
HTTP
not into
access
tied the
intoactual
portbilling
is 45380.
the actual
You will be
billing
prompted
system. to
system.
Hughesenter
Hughes Remote
assumesassumes Access
no liability password
no liability
if differences to log
if differences in.
are foundFor security
are found
reasons
between you
between
datashould
usage use
data usage the
figures Logout
figures
and your
and button
actual on
bill. the
your actual wMMI when you have
bill.
finished the session.
 Only one remote access session is supported at any one time
 The Thuraya IP+ must have an active PDP context
 The remote access password can be changed by entering a
huraya Thuraya
IP+ Satellite
IP+
newSatellite
Modem
stringModem
User the
using Guide
Userremote 15 entry
Guide access screen password 15 above
00799-0001
3500799-0001
rev C rev C

 The remote access feature is disabled by default

Thuraya IP+ Satellite Modem User Guide 29

3500799-0001 rev C
  If you forget the remote access password simply enter a new one
to overwrite the old one.

Note: Remote Access uses satellite data that will be billed to

the account on the user terminal. Also, Remote Access data
shares the channel with any other traffic being sent and
received by the Thuraya IP+.

30 Thuraya IP+ Satellite Modem User Guide

3500799-0001 rev C
 UPGRADING THURAYA IP+
Should a Thuraya IP+ Modem software upgrade become available, you
can complete the upgrade process yourself. The software can be
downloaded directly from the Internet using any available access
method, including Thuraya IP+.

UPGRADING SOFTWARE
In order to upgrade software you must first connect to the Internet and
follow the steps listed below:
1. Connect your PC/Notebook to the Internet using Thuraya IP+
(satellite service), wired LAN, or dial-up connection.
2. Go to www.thuraya.com or use the Upgrade link on the
Properties page if connected to the Thuraya IP+.
3. Go to the Web site area for Thuraya IP+ updates.
4. To download, select the latest upgrade package. The
browser proceeds to retrieve the package.
5. Once the package is downloaded, you are prompted to
execute the package. Select Yes and the upgrader
application will self-extract onto the PC’s hard drive.
6. Once the package is installed, it puts a shortcut on the
desktop and prompts you to upgrade now. Make sure the
Thuraya IP+ is now connected to the PC via Ethernet and is
powered up. Select the upgrade option on the PC, and the
program will allow you to upgrade the terminal.
7. The upgrader will query the current software version of the
terminal. You should choose whether you want to upgrade to
the newer version of software.
8. If you choose to upgrade the terminal, the process
automatically downloads the new release of software and
forces a terminal reboot.
9. When the terminal returns from reboot, you can verify that
the download was successful via the Properties page in the
wMMI or by confirming the new release on the upgrader.
10. Once loaded onto a PC, the upgrade program can be used
to upgrade any number of Thuraya IP+ terminals. Just
connect them one at a time and execute the upgrade
program.

Thuraya IP+ Satellite Modem User Guide 31

3500799-0001 rev C
 TROUBLESHOOTING
Some general hardware and software problems you may encounter in
the installation and operation of Thuraya IP+ along with the possible
source of these problems and how to correct them. System fault codes
and descriptions reported to you by Thuraya IP+ on the wMMI screens,
along with their possible causes and solutions. If unable to correct a
problem please contact the Thuraya IP+ dealer you purchased the unit
from.

General Troubleshooting

Problem Possible Cause Action

Thuraya IP+ will not Battery needs Charge the battery. Check
switch on, or will recharging. battery light or wMMI screen for
not stay on when battery charging indication.
under battery
The battery is not Remove and reinsert the battery.
power.
inserted properly. Make sure the battery is latched.
The battery Check the battery connector
contacts are dirty or contacts. Clean them if
damaged. necessary. If you find any
damage, replace battery.
The modem was When the modem is reset while
reset while under under battery power (no AC
battery power. mains connected), you must turn
it back on manually. This is a
normal operation for the modem.
SIM card error. SIM card or SIM Visually inspect the SIM card and
card contacts may SIM card contacts and return SIM
be damaged. card to your service provider if it is
damaged.
SIM card may not Remove the battery and verify
be present. that the SIM card is present.
SIM card may be Remove the SIM card and make
inserted incorrectly. sure that it is inserted according to
the instructions in the user guide.
SIM card contacts Clean the SIM card contacts with
may be dirty. a dry cloth.
The wMMI does not The browser may For Firefox, go to Advanced
work from browser. not be correctly Preferences and select “Direct
configured. connection to the Internet.”

32 Thuraya IP+ Satellite Modem User Guide

3500799-0001 rev C
 Problem Possible Cause Action
For Microsoft Internet Explorer,
select Tools / Internet Options /
Connections / LAN Settings and
uncheck the box labelled “Use a
proxy server for your LAN.”
You may need to recheck this box
upon returning to your other
Internet connection.
Primary LAN The interface cable Remove and reinsert the interface
connection to the is not plugged in cable from both the PC and the
modem does not correctly. modem.
function.
The PC Windows Make sure the Windows network
network settings settings in the PC are set to
may not be choose IP settings automatically
configured (DHCP). Then reboot the PC.
correctly.
The PC can only Disconnect all other LAN
have one active connections. Make sure the
LAN connection. modem is the only active LAN
When connected connection.
to the PC, the Windows limits the number of
modem must be network bindings to six. If you have
the only active LAN more than six, you must remove
connection. one in order for the PC to
communicate with the modem.
The compass does The compass is not Hold the Thuraya IP+ upside down
not appear to work level or is near and level, away from metallic
correctly. metal. objects.
The security code The code may After 10 failed attempts to enter the
appears to be have been security code, you must switch the
invalid. changed. modem off and on again to have
access to another 10 retries. If you
forgot the security code, contact your
service provider.
The SIM PIN code The code may If the SIM PIN is blocked, contact
appears to be have been your service provider to obtain the
invalid. changed. PUK code. Enter the PUK when
prompted.
Thuraya IP+ cannot No signal or weak Make sure no obstruction is blocking
locate itself using signal. the GPS antenna and that the
GPS. modem has a clear view of at least
3/4 of the sky. Make sure that you do

Thuraya IP+ Satellite Modem User Guide 33

3500799-0001 rev C
 Problem Possible Cause Action
not place your hand or another object
over the main antenna radome.
Determining GPS Wait for 5 minutes. Switch the
position can take modem off and on again.
up to 5 minutes.
The modem is The antenna switch is automatic, if
configured to use you have connected a GPS
an external GPS antenna make sure it can see the
antenna. full sky
The signal strength Java not enabled Enable Java applications on the
meter on the on the browser. browser.
pointing screen
Rough pointing not Follow the instructions in the user
does not change
completed guide to correctly complete rough
when moving the
correctly. pointing.
antenna.
Thuraya IP+ cannot No signal or weak Make sure no obstruction is blocking
find the satellite. signal. the satellite signal. Make sure that the
Modem has a clear view of the sky in
the direction of the satellite. Be aware
that metalized window glass may
reduce or entirely block the signal.
Check that the antenna is pointed
using the correct compass direction
and antenna angle from the wMMI
Pointing screen.
Thuraya IP+ cannot You did not exit Click the ‘Exit Pointing’ button
access the Internet antenna pointing from the Pointing page or press
after successful mode. the Connect button on the face
pointing. of the terminal.
The antenna may Turn Thuraya IP+ off and then
not be pointed back on again, and attempt
properly. antenna pointing again to
improve the signal strength. You
may need to reposition Thuraya
IP+, verifying that there are no
obstructions blocking the satellite
signal and that the modem has a
clear view of the sky in the
direction of the satellite.
The modem Refer to the network settings
network settings supplied by your service provider.
may not be If the DNS host settings are

34 Thuraya IP+ Satellite Modem User Guide

3500799-0001 rev C
 Problem Possible Cause Action
correctly changed, the PC must be
configured. rebooted.
The browser may For Firefox, go to Advanced
not be correctly Preferences and select “Direct
configured. connection to the Internet.”
For Microsoft Internet Explorer,
select Tools / Internet Options /
Connections / LAN Settings and
uncheck the box labelled ‘Use a
proxy server for your LAN.’
You may need to recheck box
upon returning to your other
Internet connection.
No network access Interference from If you are near another satellite
or poor network other satellite mobile terminal, switch the other
performance. mobile terminals. satellite mobile terminal off or
move as far away as possible to
avoid interference.
The battery will not The battery is Replace the battery. After several
charge. defective. years of average use, a gradual
decline may be expected.
The battery Check the battery connector
contacts are dirty or contacts. Clean them if
damaged. necessary. If the battery is
damaged, replace it.
Satellite modem Modem/battery is If the LCD display indicates an
stops sending data overheated. over temperature condition let the
even with good Thuraya IP+ cool down before
network attempting to resume operation.
connection and
sufficiently
charged battery.
The signal quality Normal behavior. There are several types of
meter on the channels used by the modem,
wMMI changes each with different signal
from time to time. strengths. Because the signal
quality meter measures the
channel currently in use, there
may be slight differences in what
the meter shows as channels are
changed from one type to
another.

Thuraya IP+ Satellite Modem User Guide 35

3500799-0001 rev C
 Status Codes

Number and
Cause Solution
Description
1 SIM card is not Absence or SIM card may not be present.
installed. Power-down, incorrect Remove the battery and verify
install SIM card installation of the that the SIM card is present.
properly, and try SIM card.
SIM card may be inserted
again.
incorrectly. Remove SIM card and
make sure it is inserted according to
the instructions in the User Guide.
SIM card may be damaged.
Visually inspect the SIM card and
return it to your service provider if
damaged.
SIM card contacts may be dirty.
Clean the SIM card contacts with
a dry cloth.
If problem continues, replace SIM
card with a known good SIM card.
If problem persists, return the unit to
your service provider for service.

2 SIM card read/write Failure to read Power down Thuraya IP+ and try
error. Power-down from or write to again.
and try again. the SIM card.
SIM card may be damaged.
Visually inspect the SIM card and
return it to your service provider if
damaged.
SIM card contacts may be dirty.
Clean the SIM card contacts with
a dry cloth.
If the problem continues, replace
SIM card with a known good SIM
card. If the problem persists, return
the unit to your service provider for
service.

3 SIM card access has Failure to access This occurs after three failed
been blocked. Please the SIM card due to attempts to enter the PIN. The
contact your service too many failed SIM card is locked. Enter the
provider. PUK to unlock the SIM card.

36 Thuraya IP+ Satellite Modem User Guide

3500799-0001 rev C
 Number and
Cause Solution
Description
attempts with an
invalid PIN.

4 SIM card has been You replaced a The SIM card must be replaced
improperly changed SIM card with when the unit is turned off.
during an active another after the Make sure the unit is turned off
session. Power-down modem was before replacing the SIM.
and try again. turned on.

5 SIM card is not Hardware failure Power-down Thuraya IP+ and try
responding. Power- to access the SIM again.
down and try again. card.
SIM card may be damaged.
Visually inspect the SIM card and
return it to your service provider if
damaged.
SIM card contacts may be dirty.
Clean the SIM card contacts with a
dry cloth.
If problem continues, replace SIM
card with a known good SIM card.
If the problem persists, return the
unit to your service provider for
service.

6 A required data field Absence of a SIM card was incorrectly

is missing from the SIM required data programmed and is missing one or
card. Please contact field on the SIM more required fields. The SIM card
your service provider. card. must be replaced by another from
your service provider.

7 You are not allowed Network Your authorization has been

to connect to the connection removed by your service
network. Please failure because provider (SIM card IMSI is not
contact your service the user is not authorised). Contact your
provider. allowed to service provider to regain
connect to the service.
network.

8 Your Thuraya Network The modem authorization has

terminal is not allowed connection been removed by your service
to connect to the failure because provider (modem IMEI is not
network. Please the modem is not authorized). Contact your
contact your service allowed to service provider to regain
provider. authorized service.

Thuraya IP+ Satellite Modem User Guide 37

3500799-0001 rev C
 Number and
Cause Solution
Description
connect to the
network.

9 You have no Network Contact your service provider

subscription; service is connection to receive authorized service.
not allowed. Ensure failure because Your service provider should
you are using a valid you are not check the subscription entries in
Thuraya SIM. Please identified as a the home location registry.
contact SP if problem subscriber to the
persists. service.

10 The network Network Power down Thuraya IP+ and

detached the Thuraya connection try again. If the problem
terminal. Verify your broken with an continues, contact your service
settings (APN, IP, etc.) unknown cause. provider.
and retry.

11 Network connection Network Contact your service provider.

failure; invalid connection
parameters used for failure due to use
network attach of invalid
procedure. Please parameters.
contact your service
provider.

12 Network connection Network Power down Thuraya IP+ and

failure; LLC or SNDCP connection try again. If the problem
failure. Power-down failure caused by continues, contact your service
and try again. LLC or SNDCP provider.
failure.

13 Network connection Network Power-down Thuraya IP+ and

failure; unknown PDP connection try again. If the problem
type. Please contact failure. continues, contact your service
your service provider. provider.

14 Network connection Network Contact your service provider

failure; user connection to regain authorized service.
authorization failed. failure because Your service provider should
Please contact your the user is not check the subscription entries in
service provider. authorized for the home location registry.
service.

15 Network connection Network Contact your service provider

failure; service option connection to regain authorized service.

38 Thuraya IP+ Satellite Modem User Guide

3500799-0001 rev C
 Number and
Cause Solution
Description
not supported. Please failure because The service provider should
contact the service the service option check the subscription entries in
provider. is not supported. the home location registry.

16 Network connection Network Contact your service provider

failure; service option connection to regain authorized service.
not subscribed. Verify failure because The service provider should
your settings (APN, IP, user was not check the subscription entries in
etc.) and retry. Please subscribed to the the home location registry.
contact SP if problem service option.
persists.

17 Network connection Network Power-down Thuraya IP+ and

failure; N-SAPI has connection try again. If the problem
already been used. failure because continues, contact your service
Power-down and try network assigned provider.
again. an N-SAPI that is
already being
used.

18 Network connection The connection Power-down Thuraya IP+ and

failure; regular PDP was deactivated try again. If the problem
deactivation by by the network. continues, contact your service
network. Power-down provider.
and retry.

19 Network connection Connection Power-down Thuraya IP+ and

failure; SM network failure due to the try again. If the problem
failure. Power-down network Session continues, contact your service
and try again. Manager (SM). provider.

20 Network connection Too many failed This failure may occur because
failure; too many attempts (4) to of a weak signal due to
failures to activate PDP connect to the obstructions or geographic
context. Power-down network. position (such as extreme
and try again. latitude or longitude). Contact
your service provider to verify
coverage for your location.

21 Network connection Assignment of an Power-down Thuraya IP+ and

failure; Network invalid IP address try again. If the problem
assigned an invalid IP by the network continues, contact your service
address. Power-down during provider. The service provider
and try again. connection. should verify that you have the
correct network settings.

Thuraya IP+ Satellite Modem User Guide 39

3500799-0001 rev C
 Number and
Cause Solution
Description
22 Network connection Network Power-down Thuraya IP+ and
failure; no response connection try again. If the problem
from network. failure due to continues, contact your service
Power- down and try lack of a provider.
again. response from the
network.

23 Network connection Network Power-down Thuraya IP+ and

failure; protocol error connection try again. If the problem
received from network. failure due to a continues, contact your service
Power-down and try protocol error. provider.
again.

24 Network connection Internal software Power-down Thuraya IP+ and

failure; GPRS stack error. try again. If the problem
could not attach to continues, contact your service
MUX interface. Power- provider.
down and try again.

25 Network connection Internal software Power-down Thuraya IP+ and

failure; GPRS stack error. try again. If the problem
could not detach from continues, contact your service
MUX interface. Power- provider.
down and try again.

26 SIM card error; IMSI SIM card may SIM card was incorrectly
field is longer than 8 have been programmed. The SIM card
bytes and is invalid. programmed must be replaced by another
Please contact your incorrectly. from your service provider.
service provider.

27 GPRS software Internal software Power-down Thuraya IP+ and

internal failure; GPRS error. try again. If the problem
stack message continues, contact your service
subscription failure. provider.
Please contact your
service provider.

28 Your PC has been The connection Remove and reinsert the

disconnected from the between terminal interface cable from both the
Thuraya terminal. equipment and PC and the Thuraya IP+. When
Please ensure the mobile terminal done reboot the Thuraya IP+.
interface cable is has been
plugged in securely. removed, or

40 Thuraya IP+ Satellite Modem User Guide

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 Number and
Cause Solution
Description
the interface
cable between
terminal
equipment and
mobile terminal is
not plugged in
properly.

29 Your requested QoS Current network Try a different QoS setting, or try
parameters could not resources cannot again later.
be met by the support the QoS
network. Please try requested.
again later.

30 Your requested QoS Network rejected Try a different QOS setting.

parameters are not Quality of Service
If the problem continues,
valid. Please modify parameters.
contact your service provider.
them and try again.

41 Your PC is opening Applications on Check your PC for applications

large number of TCP your PC are that may open large numbers
connections. The generating of connections and disable
Thuraya terminal is excessive Internet these applications.
running out of connections.
If the problem continues,
resources.
contact your service provider.

42 Excessive TCP Excessive TCP Clean up PC applications that

requests from user connections by are creating excessive TCP
devices have the PC have connections. Power-down
depleted NAT consumed all Thuraya IP+ and try again.
resources. Condition available
It should eventually clear itself,
will eventually clear connection
but if the problem continues,
itself. To clear resources in the
contact your service provider.
immediately, restart terminal.
terminal.

101 You were Connection The issue may clear itself shortly.
detached by the broken by the If not, power down Thuraya IP+
network. The Thuraya network. and try again. If the problem
terminal is attempting continues, contact your service
to reattach. provider.

102 No network User initiated User can reconnect using the

connection; user network wMMI or iMMI connection
disconnect. controls.

Thuraya IP+ Satellite Modem User Guide 41

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 Number and
Cause Solution
Description
initiated detach from
network.

103 Network Network If the problem continues,

connection failure; connection contact your service provider.
PLMN is not allowed. failure due to
Reacquiring PLMN not
connection... allowed.

104 Network Network If the problem continues in

connection failure; LA connection other areas where service is
is not allowed. failure because allowed, contact your service
Reacquiring Thuraya IP+ is in a provider.
connection. Location Area
(LA) where
service is not
allowed.

105 Network You are using a If the problem continues with

connection failure; SIM card from a an authorized SIM card,
Roaming is not carrier that does contact your service provider.
allowed. Reacquiring not have a
connection. roaming
agreement with
your service
provider.

106 Network Connection was If the problem continues,

connection failure; implicitly contact your service provider.
Thuraya terminal detached by the
implicitly detached by network.
the network.
Reacquiring
connection.

107 Network service is Network service If the problem continues,

not available; network not available due contact your service provider.
resources not to lack of network
available. Reacquiring resources.
connection.

108 Network service is Network service If the problem continues,

not available. not available. contact your Service Provider.
Reacquiring
connection.

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 Number and
Cause Solution
Description
109 Network service is Network service If the problem continues,
not available; packet not available. contact your service provider.
data services not
presently available in
this network.

110 Network service is Network service If the problem continues,

not presently not available contact your service provider.
available; the Thuraya because cell
terminal is acquiring access is barred.
network.

111 Network service is Network service If the problem continues,

not available; Limited not available due contact your service provider.
network service. to limited service.
Reacquiring
connection.

112 Network service is Network service Verify that the modem has an
not available; invalid not available open view of the sky and can
position. Update the because the GPS get a fresh GPS fix.
GPS under open sky position is not
If the problem continues,
and ensure you are valid.
contact your service provider.
under the Thuraya
coverage.

113 Network service is Network Verify that the modem has an

not available; invalid connection open view of the sky and can
position for the failure because get a fresh GPS fix.
selected service the GPS position is
If the problem continues,
provider. Reacquiring not supported by
contact your service provider.
connection. service provider.

114 Network service is The GPS fix does Verify that the modem has an
not available; invalid not match the open view of the sky and can
position for selected selected Routing get a fresh GPS fix.
RAI. Reacquiring Area Information
If the problem continues,
connection. (RAI).
contact your service provider.

115 Network service Network service If the problem continues,

not available; not available; contact your service provider.
unknown cause. cause unknown.

Thuraya IP+ Satellite Modem User Guide 43

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 Number and
Cause Solution
Description
Reacquiring
connection.

116 Network Network If the problem continues,

connection failure; connection contact your service provider.
insufficient resources. failure due to Network may be down.
Reacquiring insufficient
connection. resources.

117 Network Network If the problem continues,

connection failure; connection contact your service provider.
PDP rejected for failure; unknown Network may be down.
unspecified reason. cause.
Reacquiring
connection.

118 Network Network If the problem continues,

connection failure; connection contact your service provider.
service option failure because Network may be down.
temporarily out of service option is
order. Reacquiring temporarily out of
connection. order.

119 Network Network If the problem continues,

connection failure; connection contact your service provider.
PDP deactivated by failure. Network may be down.
network. Reacquiring
connection.

120 No network The modem was You will generally not see this
connection; user powered down code. In order for you to
initiated PDP while connected deactivate the PDP, you must
deactivation. to the network. power-down the terminal. If the
problem continues, contact
your service provider.

121 Network Network Contact your service provider

connection failure; connection to get the correct network
Missing or invalid APN. failure because settings.
Please provide correct the APN is missing
information and try or invalid.
again.

122 Network Network Verify that your service provider

connection failure; connection user ID and password are

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 Number and
Cause Solution
Description
Rejected by GGSN. failure due to correctly set on the Login
Please re-enter user rejection by the Settings screen. If they are
ID/password and try GGSN. correct and the problem
again. continues, contact your SP.

123 Network Network Modify the QoS settings and try

connection failure; connection again. If the problem
subscribed QoS failure because continues, set all QoS settings to
rejected by network. the requested the default values and try
Please contact your QoS was rejected again. If the problem continues
service provider. by the network. with the default values, contact
your service provider.

124 Network Network If the problem continues,

connection failure; connection contact your service provider.
invalid transaction ID. failure due to
Reacquiring invalid
connection. transaction ID.

125 Network Network If the problem continues,

connection failure; connection contact your service provider.
unknown session failure due to
Manager error. unknown session
Reacquiring manager error.
connection.

126 Network access Network Network access is temporarily

temporarily connection blocked. The network will send
unavailable; please failure because the modem a timer value, and
wait; the Thuraya network access is the modem will attempt to
terminal should temporarily connect again when the timer
automatically blocked. is complete.
reacquire a
If the problem continues,
connection within 1-2
contact your service provider.
minutes.

127 Network access Network access is You are blocked from network
blocked; radio priority blocked due to access due to your network
is less than threshold. the user’s priority. priority.
Thuraya terminal
If the problem continues,
waiting to be
contact your service provider.
unblocked by the
network...

128 Network blocked; Notification of a A new GPS fix was obtained

GPS fix is too old. GPS fix during or during the connection process,
Thuraya IP+ Satellite Modem User Guide 45
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 Number and
Cause Solution
Description
Please obtain new GPS after network superseding the old fix. The
fix in an open area connection modem should reconnect
away from procedure. shortly.
obstructions. Please
If the problem continues and a
contact SP if problem
new connection cannot be
persists.
made, contact your service
provider.

129 Network access GPS fix may be Verify that the modem has an
blocked; GPS location too old. open view of the sky and can
may be too old. Please get a fresh GPS fix.
obtain new GPS fix in
If the problem continues,
an open area away
contact your service provider.
from obstructions.
Contact SP if problem
persists.

130 Network access GPS fix is too old. The Thuraya IP+ terminal will
unavailable; GPS acquire a new GPS location
location needs and connection. Do not power
updating. The Thuraya off the terminal.
terminal will acquire a
new GPS location and
connection. Do not
power-off!

131 Battery The battery is too Allow the terminal to cool

temperature too high. hot. down.

132 Terminal The terminal is too Allow the terminal to cool

temperature too high. hot. down.

133 An external Terminal may not Connect an external antenna

antenna is reach desired and try again, or change QoS
recommended to data rates using request to use lower data rates.
achieve the requested internal antenna.
data rates.

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 GLOSSARY
APN: Access Point Name. APNs can be assigned to each external
network interface to allow communications among multiple Internet
Service Providers (ISPs). If use of multiple ISPs is required in your
network, on Thuraya IP+ wMMI Network Settings screen you can
enable APN and enter the value supplied by your service provider.
DHCP: Dynamic Host Configuration Protocol. DHCP is a communications
protocol that lets network administrators manage centrally and
automate the assignment of IP addresses in an organization's
network. With use of the Internet Protocol, each machine that can
connect to the Internet needs a unique IP address. You must make
sure that the Windows network settings on your PC are set to allow
the network to choose IP settings automatically.
DNS: Domain Name Service, a static, hierarchical name service for
TCP/IP hosts. The network administrator configures the DNS with a list
of host names and IP addresses, allowing users of workstations
configured to query the DNS to specify remote systems by host
names rather than IP addresses. On Thuraya IP+ wMMI Network
Settings screen, a primary and possibly a secondary DNS address
supplied by your service provider must be assigned.
Ethernet: Ethernet is a local area networking method used widely
throughout the computer industry.
GGSN: Gateway GPRS Support Node.
GPRS: General Packet Radio System.
GPS: Global Positioning System. When the GPS receiver in Thuraya IP+
gets a bearing on a GPS satellite, the receiver computes and stores
the modem’s location on earth. That location is used in the pointing
process to obtain your location relative to the Thuraya satellite.
NAT: Network Address Translation.
Normal Operational Mode: In this mode, Thuraya IP+ is connected to
your network, allowing you to perform standard system activities
such as Internet browsing. The other mode of modem operation is
Pointing Mode.
PDP: Packet Data Protocol.
Pointing Mode: In this mode, using Thuraya IP+ Protractor and Compass,
and referencing the Pointing screen for indications of signal strength,
you manipulate the modem antenna to get the optimum Thuraya
Thuraya IP+ Satellite Modem User Guide 47
3500799-0001 rev C
 satellite signal strength for your network connection. Pointing is
required during modem setup or if the modem has been moved
from its previous location. Once you have obtained the best
antenna position, you can enter Normal Operational Mode and be
ready to perform standard activities.
Protractor: An instrument that measures angles, Thuraya IP+ protractor
provides the current angle of the antenna so that you can adjust it
to the antenna angle specified on the Pointing screen.
QoS: Quality of Service.
SIM: Subscriber Identification Module. Your service provider issues you a
SIM, containing your SIM Personal Identification Number (PIN) and
other security-related information. You insert the SIM into Thuraya IP+
SIM holder as part of Modem hardware setup. If you configure the
modem to enable SIM PIN security, each time you invoke the
modem wMMI after turning on the modem, PIN authorization is
required in order to use the system.
SIM PIN: A Subscriber Identification Module (SIM) Personal Identification
Number (PIN) may be supplied by your service provider. If SIM PIN
entry is enabled on Thuraya IP+ wMMI Security Management screen,
a prompt requests you to enter the SIM PIN each time you run the
wMMI. This helps prevent unauthorised use of your SIM.
Static IP Address: A static IP address is a number that is assigned to a
computer by an ISP to be its permanent address on the Internet.
Computers use IP addresses to locate and talk to each other on the
Internet. If static IP addressing is enabled on Thuraya IP+ wMMI
Network Settings screen, you must enter an IP address supplied by
your service provider in the static public network IP address field that
follows.
Status Code: A number which uniquely references an event or condition
in a hardware or software system. In Thuraya IP+, if there is a fault
detected, the status code and a description are displayed at the
bottom of the modem wMMI home and status screens.

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 SPECIFICATION

Physical Characteristics
Weight 1.4 kg (terminal and battery)
Size 216mm x 216mm x 45mm
Packet Data Services
Streaming IP 384 kbps
Standard IP 444 kbps
Environmental
Using external supply: -25° C to +55°
Operating Temperature C
Using battery: 0° C to +50° C
Including battery: -20° C to +60° C
Storage Temperature
Excluding battery: -25° C to +80° C
Operating Humidity 95% RH at 40° C
Mechanical Vibration 200-2000 Hz, 0.3 m²/s³ MIL-Spec 810B
Unpacked Drop 0.5 m (cosmetic damage only)
Ingress Protection IP55 Standard
Compliance and Certifications
CE, EMC 301 444, 301 489, IEC 60950
External Power
Main power supply adapter 100-240 V AC at 50-60Hz
Output Voltage 19 volt DC, 3.4 amps
Battery
Up to 30 hours stand by time
Battery Life More than 1 hour of continuous
transmission at the highest rate
Battery Type Lithium-Ion
Interfaces
Connectors Ethernet (RJ-45)
Web-based graphical user interface
User Interface
accessible via standard Web browser
- GPS
External Antenna Connector - Thuraya Satellite (passive and
active antennas)
IEEE 802.11 b/g/n standard with:
- WEP, WPA and WPA2 encryption
WLAN Connectivity - SSID broadcasting control
- MAC address filtering
- DHCP

Thuraya IP+ Satellite Modem User Guide 49

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APPLICATION NOTE – BATTERY SAFETY
SAFETY INFORMATION
a. Replace battery with 3500800-0007 or 3500800-0008 battery only. Use of
another battery may present a risk of fire or explosion.
b. The battery used in this device may present a risk of fire or chemical burn if
mistreated. Risk of Fire and Burns. Do Not Open, Crush, Heat Above
(manufacturer’s specified maximum temperature) or Incinerate. Follow
Manufacturer’s Instructions.
c. Do not dismantle, open or shred the battery.
d. Do not short circuit the battery. Do not store batteries haphazardly in a box or
drawer where they may short circuit each other or be short circuited by
conductive materials.
e. Do not remove a battery from its original packaging until required for use.
f. Do not expose batteries to heat or fire. Avoid storage in direct sunlight.
g. Do not subject the batteries to mechanical shock.
h. In the event of a cell leaking, do not allow the liquid to come into contact with
the skin or eyes. If contact has been made, wash the affected area with copious
amounts of water and seek medical advice.
i. Store the batteries in a dry place at a temperature between 0oC and +40oC.
j. Secondary (rechargeable) batteries give their best performance when they are
operated at room temperature (20oC +/- 5oC).

CHARGING
a. Only charge batteries using a Thuraya IP+.
 The Thuraya IP+ charges with a constant-voltage over a temperature range:
0oC to +40oC.

DISPOSAL
a. Dispose of used battery promptly. Keep away from children. Do not
disassemble and do not dispose of in fire.
b. When disposing of batteries, keep cells or batteries of different electrochemical
systems separate from each other.
c. Recycle or dispose of this battery in accordance with local regulations. For
assistance, refer to http://www.epa.gov/recycle/how-do-i-recycle-common-
recyclables.

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 EU DECLARATION OF COMPLIANCE

Thuraya IP+ Satellite Modem User Guide 51

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 INDEX
address ......... 12, 19, 20, 39, 47, 48 PIN ............... 4, 8, 22, 23, 33, 36, 48
Administrative Access ...............23 pointing ... 5, 6, 7, 8, 10, 14, 17, 26,
antenna ....ii, iv, v, 4, 5, 10, 13, 17, 28, 34
26, 28, 33, 34, 47, 48 Power button ................. 3, 7, 9, 10
APN ........................... 18, 20, 44, 47 Private Satellite Modem IP
ARQ ..............................................16 Address ....................................15
audio pointing indicator...........10 proxy server ..................... 2, 33, 35
backlighting................................27 Public Network IP Address 15, 19,
battery .....iii, 2, 3, 8, 10, 11, 12, 17, 48
32, 35, 36, 46 QoS ................... 8, 9, 10, 16, 45, 48
battery door ............................ iii, 2 Quality of Service.......................48
browser ...2, 4, 7, 12, 31, 32, 34, 35 region ..........................................24
browser URL address ...................4 Restore Factory Defaults ..........14
compass..................... 4, 13, 33, 34 RSSI ...............................................10
Connect button .............. 7, 10, 34 safety ..........................................i, iii
connection profiles ...................13 satellite .. ii, 1, 3, 4, 5, 6, 10, 11, 12,
data usage .................................15 14, 16, 17, 28, 31, 34, 35, 47
DNS...................... 18, 19, 20, 34, 47 security code .................. 8, 14, 23
elevation angle............................4 Signal Quality ...................... 17, 35
Ethernet .................... 1, 2, 3, 31, 47 Signal Strength .......... 5, 17, 28, 34
external power .................... 11, 18 SIM .. ii, 1, 2, 4, 8, 14, 22, 23, 32, 33,
fault codes ..................................32 36, 37, 40, 42, 48
Fixed Rate ............................ 13, 16 Software Version ........................15
GPS.. 2, 3, 4, 6, 7, 8, 11, 13, 28, 33, SSID........................................ 24, 25
34, 43, 45, 46, 47 temperature ....................... ii, iii, 35
hearing aids ................................. iv timeout ........................................24
IMEI ........................................ 15, 37 upgrade ......................................31
IMMI............................... 7, 8, 11, 12 USB ........................................ 1, 2, 3
Java .............................................34 video ..................................... 13, 16
LCD ..................... iii, 7, 8, 10, 27, 35 voice ............................................16
login .............................................23 WEP ..............................................25
MAC ................................ 15, 25, 26 WiFi .............................................1, 7
Menu button.................. 7, 8, 9, 10 wireless LAN ........................... 3, 11
Modify button................ 7, 8, 9, 10 WLAN .............................. 11, 24, 25
Multimedia ........................... 13, 16 wMMI ...4, 8, 12, 19, 20, 29, 31, 32,
pacemakers ................................ iv 34, 35, 47, 48
password ........................ 23, 24, 44

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