Secomea LinkManager Mobile
and Schneider Vijeo Design'Air Setup Guide
This guide explains the configuration of the environment for securely con-
necting the Vijeo Design'Air to a Schneider panel across the Internet using
the Secomea remote access solution.
LinkManager Mobile generally allows you to remotely connect to equipment
controlled by agents on SiteManagers. LinkManager Mobile can run on PC,
MAC, iPad/iPhone and Android devices, and can connect to web enabled
devices and remote desktop applications
Version: 2.0. November 2014
Secomea LinkManager Mobile and Schneider Vijeo Design'Air Setup Guide Page 1 of 15
Table of Contents
Introduction 3
Prerequisites for This Guide 3
1. Configure the Schneider Agent 4
1.1. Connect to the SiteManager GUI 4
1.2. Configure the agent 4
2. Create the LinkManager Mobile user account 6
2.1. Login to GateManger and create LinkManager user 6
3. Connect to the Panel via LinkManager Mobile 8
3.1. Logging in with LinkManager Mobile 8
3.2. Configure the Vijeo Design'Air app. 9
3.3. Connect to the Panel with the LinkManager Mobile 11
3.4. Connecting Vijeo Design'Air remotely to the panel 12
3.5. Troubleshooting Vijeo Design'Air connection errors: 14
Notices 15
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Introduction
Introduction
The Vijeo Design'Air is intended for connecting from a portable device to a
Schneider panel when both are located in the same local network.
The Secomea solution allows you to securely connect the Vijeo Design'Air
across the Internet using the LinkManager Mobile on the portable device.
LinkManager Mobile connects to the Secomea GateManager M2M server, to
which also a SiteManager having the panel installed locally is connected. These
two end-points are linked to each other based on the user authentication on the
GateManager server.
SiteManager
Vijeo Design’Air
and
Schneider panel GateManager LinkManager Mobile
Prerequisites for This Guide
Prerequisites for this guide are:
You have access to a Schneider panel such as the Magelis HMISTU655 that is sup-
ported by the Vijeo Design'Air app.
You have either received a GateManager administrator account, by which you can
configure a LinkManager Mobile account.
or you have received a LinkManager Mobile account that has access to a Schneider
agent already configured on the SiteManager.
The SiteManager has already been configured with an appropriate agent for a
Schneider panel that supports the Vijeo Design'Air,
or you have access to the Web GUI of the SiteManager for performing the configura-
tion of the Schneider agent.
The SiteManager has firmware 5.6 build 14265 or newer.
You have a free LinkManager Mobile license in your GateManager domain.
You have an iPad, iPhone or similar portable device that is supported by the Vijeo
Design'Air.
You have Internet access from your portable device.
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ROLE: SiteManager Configurator (configuring the Schneider agent)
1. Configure the Schneider Agent
If you know that the agent is already configured on the SiteManager you can
proceed with chapter 2 now.
1.1. Connect to the SiteManager GUI
The agent is configured via the SiteManager Web GUI, which can be reached
with a web browser by any of the following methods:
If you are connected to the same network as the Uplink or DEV port of the
SiteManager, you can type the IP address of the SiteManager in your browser ad-
dress field (e.g. https://10.0.0.1). The SiteManager will prompt for a password. User
is "admin" and default password is "admin".
If the SiteManager is connected to a GateManager, and you have a GateManager
Domain administrator account (GateManager PREMIUM), you can locate the
SiteManager and click on the "SiteManager GUI" button, which will automatically
connect you to the SiteManager without having to login.
If the SiteManager is connected to a GateManager, and you have a LinkManager
connected and your account has access to the SiteManager, you can click on the
"Go To Device" globe icon for the device, which will automatically connect you to the
SiteManager without having to login.
The following assumes you have connected to the SiteManager by one of the
above methods:
1.2. Configure the agent
1. In the initial "Setup Assistant" view, select "Fix/Edit" for option 5 "Device
Agents":
2. Select New
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ROLE: SiteManager Configurator (configuring the Schneider agent)
3. Enter a descriptive name for the panel, select Device Type "Schneider /
Ethernet", enter the IP address of the Schneider panel and select Save.
4. If the panel is found on either the Uplink or the DEV network of the
SiteManager, the agent should go "IDLE":
5. You can now close the browser window for the SiteManager GUI.
Troubleshooting: If the Agents remains "Starting" and after a while
changes status to DOWN (do regular Refresh regularly), it could mean
that either the Panel is not powered on, or the panel is NOT configured
with an IP address in the same network (subnet) as either the Uplink or
the DEV port of the SiteManager, or the panel is NOT physically con-
nected to a network that corresponds to the Uplink- or the DEV address
of the SiteManager.
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ROLE: GateManager Adminstrator (Creating the LinkManager Mobile user account)
2. Create the LinkManager Mobile user account
If the LinkManager user account is already created you can proceed with chap-
ter 3.
2.1. Login to GateManger and create LinkManager user
1. Login to the GateManager portal with your GateManager BASIC or
PREMIUM administrator account.
2. When logged in select the Accounts tab, and select the “+” icon to cre-
ate a new account
3. Fill in the following information:
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ROLE: GateManager Adminstrator (Creating the LinkManager Mobile user account)
The Account name. This is the login name
Check the License field, which will allocate a free "LM mobile" li-
cense found in the domain.
Person Name, Email and optionally Mobile. In this exercise you will
likely create the account for yourself. You can later create accounts for
other users.
Select Auto password, which will automatically generate a pass-
word that will be emailed to the user, or manually type a Password.
4. When pressing Save, the email with the user name and link to the
LinkManager Mobile login is automatically send from the GateManager.
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ROLE: LinkManager Mobile User (Connecting to the Panel)
3. Connect to the Panel via LinkManager Mobile
3.1. Logging in with LinkManager Mobile
1. Locate the email that was sent to you from the GateManager. The email will
indicate if you should use password only, or if your password is combined
with an SMS code. Note that SMS code requires that your GateManager or
the domain on the GateManager has been enabled for SMS.
The Password will be received in an email, by SMS or verbally by the ad-
ministrator, depending on what option was selected at account creation.
2. Click the link in the email and the web browser will open. It is a good idea to
bookmark this link for future use. The login screen will look like this:
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ROLE: LinkManager Mobile User (Connecting to the Panel)
3. When logged in, you will get a list of all domains and equipment that you
have access to. In our example it will show the root domain of the account
"Acme_Inc", and tapping this domain, would show the SiteManager and the
Agent we be named "My Panel":
The LinkManager Mobile and the Agent are now ready.
3.2. Configure the Vijeo Design'Air app.
You probably already have downloaded and installed the Vijeo Design'Air
app from App Store, in which case you would only need to create a new
connection profile.
1. Log into the Vijeo Design'Air, and select "+" to create a new connection pro-
file.
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ROLE: LinkManager Mobile User (Connecting to the Panel)
2. Enter the following settings:
Server Name. Define a name of choice. In this case we have just
called it the name of the GateManager through which the LinkManager
Mobile connects.
IP Address: Enter the IP address of the GateManager server. You
can find this in the same mail you received with the LinkManager Mobile
account mail.
Port. Enter Port 5900.
NOTE: You should always use port 5900, even if the panel and the de-
vice agent in the SiteManager is specified for port 6002. GateManager
will automatically map port 5900 from the LinkManager Mobile to the
port configured for the agent.
3. Click Save in the Vijeo Design'Air app to save the new profile.
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ROLE: LinkManager Mobile User (Connecting to the Panel)
3.3. Connect to the Panel with the LinkManager Mobile
1. Return to the LinkManager Mobile and locate the agent.
2. Tap it to open the detailed agent settings, and tap the "VNC" button.
NOTE: If the HMI button does not appear, it means the Vijeo application
has not been installed or activated on the panel, or the SiteManager has a
firmware version older than 5.6 build 14265.
3. When the following screen is shown, it means that you have established a
connection from your LinkManager Mobile to the panel.
Within 60 seconds you should connect with the Vijeo Design'Air app, other-
wise the connection is closed again, and you would need to repeat the
above procedure.
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ROLE: LinkManager Mobile User (Connecting to the Panel)
3.4. Connecting Vijeo Design'Air remotely to the panel
1. Click the home button to return to the desktop and select the Vijeo
Design'Air app. Click the connection profile you just created.
2. You will now be prompted for security warning. If you are sure there will be
no issue in connecting to the panel, you should select Yes and OK:
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ROLE: LinkManager Mobile User (Connecting to the Panel)
3. You will now be brought directly to the panel view:
You can now operate the panel as you would do if connected locally to the
panel
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ROLE: LinkManager Mobile User (Connecting to the Panel)
3.5. Troubleshooting Vijeo Design'Air connection errors:
If you get the following message it would indicate that the LinkManager Mobile
session has timed after tapping the "HMI" button and before you attempted to
make the connection with the Vijeo Design'Air.
Or it could be that the agent on the SiteManager is not configured correctly
(Check the screen in section 1.2 again.
If the same message should occur during the session with the panel, it could in-
dicate that the LinkManager Mobile session has been stopped independently of
the Vijeo Design Design'Air.
Try repeating connecting to the agent with LinkManager Mobile and establishing
connection with Vijeo Design'Air.
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Notices
Publication and copyright
© Copyright Secomea A/S 2013-2014. All rights reserved. You may download
and print a copy for your own use. As a high-level administrator, you may use
whatever you like from contents of this document to create your own instruc-
tions for deploying our products. Otherwise, no part of this document may be
copied or reproduced in any way, without the written consent of Secomea A/S.
We would appreciate getting a copy of the material you produce in order to
make our own material better and – if you give us permission – to inspire other
users.
Trademarks
SiteManager™, LinkManager™ and GateManager™ are trademarks of
Secomea A/S. Other trademarks are the property of their respective owners.
Disclaimer
Secomea A/S reserves the right to make changes to this publication and to the
products described herein without notice. The publication of this document does
not represent a commitment on the part of Secomea A/S. Considerable effort
has been made to ensure that this publication is free of inaccuracies and omis-
sions but we cannot guarantee that there are none.
The following paragraph does not apply to any country or state where such pro-
visions are inconsistent with local law:
SECOMEA A/S PROVIDES THIS PUBLICATION "AS IS" WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE
SECOMEA A/S SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, CONSEQUENTIAL, OR OTHER DAMAGE ALLEGED IN
CONNECTION WITH THE FURNISHING OR USE OF THIS INFORMATION.
Secomea A/S
Denmark
CVR No. DK 31 36 60 38
E-mail: [email protected]
www.secomea.com
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