School of Business

UNIVERSITY OF PETROLEUM & ENERGY STUDIES

DEHRADUN
Workbook

For

MBA CORE - HR

Name: Yati Rana

Roll No. R151223226

MBA CORE
Batch 2023-25

Submitted to:DR.Yog Mishra

Course Coordinator
MBA-CORE

Personal Details of the Student

Name: Yati Rana

SAP ID: 500125098

Enrolment No. R151223226

School of Business, U P E S , D e h r a d u n . Page

1
 Perception of knowledge which I would like to derive from this Industrial Tour:

During my recent educational trip to various industries, I had the valuable opportunity to explore the

realm of mobile network technology and the internal mechanisms of a local newspaper company. The

initial part of the trip consisted of a visit to Reliance Jio in Mumbai, where we gained insightful

knowledge about the progression of mobile networks. We delved into the technological

advancements, moving from 3G to 4G and beyond. This visit imparted a crucial comprehension of the

technical foundations that support the mobile connectivity we utilize daily.

Subsequently, we journeyed to Pune to tour Godrej (appliances division) . During our time there, we

were fortunate to engage with the HR head of the company. This interaction offered a distinct

viewpoint on the operational aspects of the Godrej.

On the whole, the educational trip provided a comprehensive exposure to two distinct industries.

This experience will undoubtedly be beneficial as I advance through my MBA studies in Marketing at

UPES, Dehradun.

School of Business, U P E S , D e h r a d u n . Page

2
 Day 1:

Company Name: Reliance

History:

We discovered how Jio, a subsidiary of Reliance Industries, made its mark in the market in 2016 by

strategically utilizing advancements in mobile network technology. Before Jio's entry, the telecom

sector in India heavily relied on 3G networks. Although 3G represented a significant improvement

from previous technologies, it still had limitations in terms of internet speed and user experience. Jio's

innovative approach focused on 4G, which proved to be a game-changer. By embracing this cutting

edge technology, they were able to provide high-speed mobile data at a more affordable price point,

making it accessible to the masses.

This strategic shift had a disruptive impact. Jio's widespread network coverage and commitment to

cost-effective data plans democratized access to information and communication for millions of

Indians. This not only revolutionized how people connected but also led to a significant increase in

internet usage across the country.

The insights gained from Jio's success story went beyond its immediate effects. We also learned about

their ongoing efforts in the realm of 5G technology. By spearheading the development of 5G, Jio aims

to further transform mobile connectivity. 5G technology promises ultra-fast speeds and enhanced

capabilities, setting the stage for future advancements in areas such as virtual reality and the Internet

of Things (IoT).

School of Business, U P E S , D e h r a d u n . Page

3
 In conclusion, the first day at Reliance Jio offered a valuable perspective on how a company can

leverage technological progress to disrupt an industry and bring about positive changes in a nation's

digital landscape.

Fast Facts: Jio launched commercially in 2016, offering free data and voice services to kick things off.

Location: Navi Mumbai, Maharashtra, India

Opened: 1973

Operational: Currently 467 million subscribers.

Land area: Jio doesn't have a specific land area since it's a telecommunications company.
Employees: In their 2022-23 annual report, Reliance Industries, Jio's parent company, reported that

Jio saw an increase of roughly 70,500 employees.

Design:

• The vast fiber-optic network infrastructure is essential for facilitating high-speed data

transmission.

• The adoption of 4G LTE technology has revolutionized internet accessibility in India.

• Leading the way in the deployment of 5G services, with a focus on achieving ultra-fast speeds

and fostering future innovation.

Production:

• Reliance Jio is not a producer, but rather a provider of services.

• Their main focus is on providing mobile connectivity solutions such as voice calls, data plans,

and internet access.

School of Business, U P E S , D e h r a d u n . Page

4
 • Their primary business is centered around constructing and upkeeping an extensive network

infrastructure, which involves cell towers, fiber optic cables for data transmission, and data

centers for information management.

• In order to develop this infrastructure, Jio collaborates with top telecom equipment

manufacturers like Ericsson, Nokia, and Huawei.

Others:

Reliance Jio has been a pioneer in the field of innovation and disruption. Since its launch in 2016, the

company has completely transformed the Indian telecom industry. This analysis delves into Jio's

journey, examining its influence on mobile network technology, its operational framework, and its

broader impact on India's digital landscape.

Jio's primary focus is on providing telecommunication services. Unlike traditional manufacturers, Jio

concentrates on delivering mobile connectivity solutions, which include voice calls, data plans, and

internet access. However, the key to their success lies in maintaining a strong and continuously

evolving network infrastructure. Jio boasts an extensive network of strategically located cell towers

throughout the country. These towers are connected to a network of high-speed fiber optic cables,

ensuring efficient data transmission. Additionally, Jio has made significant investments in data

centers, large server facilities that oversee the flow of information across their network. To establish

this infrastructure, Jio collaborates with top telecom equipment manufacturers such as Ericsson,

Nokia, and Huawei.

The impact of Jio goes beyond just providing mobile connectivity. The company's aggressive pricing

strategies, especially for data plans, have been a game-changer. Before Jio's entry, mobile data was

considered a luxury for many Indians due to high costs. Jio's affordable plans have democratized

School of Business, U P E S , D e h r a d u n . Page

5
 access to information and communication, empowering millions to connect to the internet. This

increase in internet penetration has led to a surge in digital adoption, with individuals and businesses

embracing online services and platforms.

Moreover, Jio's extensive rollout of a 4G network has played a vital role in bridging the digital gap in

India. Prior to Jio, access to high-speed internet was mainly limited to urban areas. Jio's widespread

network infrastructure has reached rural regions, allowing people in these areas to connect and

participate in the digital economy. This has not only improved access to information and

communication but has also opened up opportunities for online education.

Students to frame ten questions on their own and also write their answers based on observations

and clarifications sought.

Q1. How does Reliance Industries manage its employee welfare and engagement programs?

Ans. Employee Welfare and Engagement: Reliance Industries manages its employee welfare

and engagement programs through a variety of initiatives. This includes providing competitive

compensation and benefits packages, offering opportunities for career development and

advancement, and fostering a positive work environment. The company also encourages employee

participation in various activities such as sports, cultural events, and community service projects to

promote engagement and well-being.

Q2. Can you describe the organizational structure of Reliance Industries and how it impacts HR

functions?

School of Business, U P E S , D e h r a d u n . Page

6
 Ans. Organizational Structure: Reliance Industries has a decentralized organizational structure with

multiple business units operating under the umbrella of the parent company. This structure impacts

HR functions by requiring HR teams to work closely with each business unit to understand their

specific needs and challenges. It also allows for greater flexibility in implementing HR policies and

practices tailored to the unique requirements of each unit.

Q3. What strategies does Reliance Industries use to attract and retain top talent?

Ans. Talent Attraction and Retention: Reliance Industries uses several strategies to attract and retain

top talent. This includes offering competitive salaries and benefits, providing opportunities for career

growth and development, and creating a supportive work environment. The company also focuses on

building a strong employer brand through various initiatives to attract the best talent in the industry.

Q4. How does Reliance Industries incorporate corporate social responsibility (CSR) into its HR

practices?

Ans. Corporate Social Responsibility (CSR): Reliance Industries incorporates CSR into its HR practices

by encouraging employees to participate in volunteer activities and community service projects. The

company also partners with various non-profit organizations and social enterprises to support

initiatives that align with its CSR goals. This not only contributes to the welfare of society but also

enhances employee engagement and satisfaction.

Q5. What role does technology play in HR processes at Reliance Industries?

School of Business, U P E S , D e h r a d u n . Page

7
 Ans. Technology in HR Processes: Technology plays a crucial role in HR processes at Reliance

Industries. The company uses HRIS (Human Resource Information System) to manage employee data,

streamline recruitment processes, and track performance. It also uses technology-driven tools for

training and development, employee engagement, and performance management.

Q6. How does Reliance Industries ensure diversity and inclusion in its workforce?

Ans. Diversity and Inclusion: Reliance Industries promotes diversity and inclusion in its workforce

through various initiatives. This includes implementing policies and practices that ensure equal

opportunities for all employees, regardless of their background or characteristics. The company also

provides training and development programs to raise awareness about diversity issues and foster an

inclusive work culture.

Q7. Can you discuss any unique HR initiatives or programs that Reliance Industries has

implemented?

Ans. Unique HR Initiatives: Reliance Industries has implemented several unique HR initiatives. One

such initiative is the "Employee Assistance Program," which provides counselling and support

services to employees facing personal or professional challenges. The company also offers flexible

work arrangements and career development programs tailored to individual needs.

Q8. How does Reliance Industries approach performance management and employee

development?

School of Business, U P E S , D e h r a d u n . Page

8
 Ans. Performance Management and Employee Development: Reliance Industries approaches

performance management through a combination of regular feedback, goal setting, and

performance evaluations. The company focuses on employee development through training

programs, mentoring, and coaching to enhance skills and competencies.

Q9. What are the key challenges faced by HR in a large conglomerate like Reliance Industries?

Ans. Key HR Challenges: Some key challenges faced by HR in a large conglomerate like Reliance

Industries include managing a diverse workforce, ensuring compliance with labor laws and

regulations, and addressing employee grievances effectively. HR also faces challenges in adapting to

technological advancements and changing market dynamics.

Q10.How does Reliance Industries foster a culture of innovation and continuous improvement

among its employees?

Ans. Culture of Innovation: Reliance Industries fosters a culture of innovation and continuous

improvement among its employees through various initiatives. This includes promoting a growth

mindset, encouraging experimentation, and recognizing innovative ideas. The company also invests

in research and development to drive innovation across its business operations.

Any additional information wants to share?

The industrial tour at Reliance Industries was a valuable experience that provided practical insights

into HR practices in a large conglomerate. The visit highlighted the importance of effective

School of Business, U P E S , D e h r a d u n . Page

9
 organizational structure, employee management, and production processes in achieving

organizational goals. Overall, the tour was informative and enriching, enhancing my understanding

of HR concepts in a real-world setting.

Day 2:

Godrej Appliances

History:
Godrej Industries is a part of the Godrej Group, one of India's oldest and most respected

conglomerates. The company was founded in 1897 by Ardeshir Godrej and Pirojsha Godrej, and it

has since grown into a diversified business with interests in consumer goods, real estate,

agriculture, and industrial engineering.

Fast Facts
Location: Hinjewadi, Pune, Maharashtra, India

Opened: 1897

Operational: Yes

Land Area: The exact land area was not disclosed, but Godrej Industries has a significant presence in

Hinjewadi, Pune, with its manufacturing facilities and offices.

Employees:

School of Business, U P E S , D e h r a d u n . Page

1
 Design: Godrej Industries employs a team of designers who are responsible for developing

innovative products and solutions across its various business segments.

Production: The company has a sizable workforce engaged in production activities, ensuring the

efficient operation of its manufacturing units.

Others: In addition to design and production, Godrej Industries employs professionals in various

other roles, including engineering, marketing, sales, and support functions, to manage its operations

effectively.

Students to frame ten questions on their own and also write their answers based on observations

and clarifications sought.

Q1. How does Godrej Industries promote employee welfare and engagement?

Ans. Godrej Industries promotes employee welfare and engagement through various initiatives such

as offering competitive compensation and benefits, providing opportunities for career

development, and fostering a supportive work environment. The company also encourages

employee participation in social and community activities.

Q2. Can you describe the organizational structure of Godrej Industries and its impact on HR

functions?

Ans. Godrej Industries has a decentralized organizational structure, allowing each business unit to

operate independently while being aligned with the overall corporate strategy. This structure

School of Business, U P E S , D e h r a d u n . Page

1
 impacts HR functions by requiring HR teams to work closely with business units to address their

specific needs and challenges.

Q3. What strategies does Godrej Industries use to attract and retain top talent?

Ans. Godrej Industries uses several strategies to attract and retain top talent, including offering

competitive salaries and benefits, providing opportunities for career growth and development, and

creating a supportive work environment.

Q4. How does Godrej Industries incorporate corporate social responsibility (CSR) into its HR

practices?

Ans. Godrej Industries incorporates CSR into its HR practices by actively engaging employees in

various social and community development initiatives. The company encourages employee

volunteering and supports causes that align with its CSR goals, contributing to the welfare of

society.

Q5. What role does technology play in HR processes at Godrej Industries?

Ans. Technology plays a significant role in HR processes at Godrej Industries. The company uses HRIS

(Human Resource Information System) for managing employee data, recruitment, performance

management, and training. Technology-driven tools are also used for employee engagement and

communication.

Q6. How does Godrej Industries ensure diversity and inclusion in its workforce?

School of Business, U P E S , D e h r a d u n . Page

1
 Ans. Godrej Industries promotes diversity and inclusion in its workforce through various initiatives,

ensuring equal opportunities for all employees, regardless of their background or characteristics.

The company provides training to raise awareness about diversity issues and foster an inclusive

work culture.

Q7. Can you discuss any unique HR initiatives or programs that Godrej Industries has

implemented?

Ans. One unique HR initiative at Godrej Industries is the "Godrej Leadership Development

Program," which provides leadership training and development opportunities for employees at all

levels. The company also offers a range of benefits and perks to enhance employee well-being.

Q8. How does Godrej Industries approach performance management and employee

development?

Ans. Godrej Industries approaches performance management through regular feedback, goal

setting, and performance evaluations. The company focuses on employee development by

providing training and development programs tailored to individual needs and career goals.

Q9. What are the key challenges faced by HR in a large conglomerate like Godrej Industries?

Ans. Some key challenges faced by HR in Godrej Industries include managing a diverse workforce,

ensuring compliance with labor laws and regulations, and addressing employee grievances

effectively. HR also faces challenges in adapting to technological advancements and changing

market dynamics.

School of Business, U P E S , D e h r a d u n . Page

1
 Q10. How does Godrej Industries foster a culture of innovation and continuous improvement

among its employees?

Ans. Godrej Industries fosters a culture of innovation and continuous improvement among its

employees by encouraging them to think creatively, take calculated risks, and recognize and reward

innovative ideas. The company also provides resources and support for innovation projects and

Any additional information wants to share?

The industrial tour at Godrej Industries in Hinjewadi, Pune, provided valuable insights into HR

practices in a well-established conglomerate. The visit highlighted the importance of employee

welfare, engagement, and CSR in enhancing organizational performance and fostering a positive

work culture. Overall, the tour was informative and enriching, deepening my understanding of HR

concepts in a practical setting.

School of Business, U P E S , D e h r a d u n . Page

1
 Prepared and developed by:

Dr. Anita Sengar

Core Cluster
School of Business

University of Petroleum and Energy Studies (UPES)

“Knowledge Acres”, P.O. Kandholi, Via Prem Nagar, Dehradun 248007

School of Business, U P E S , D e h r a d u n . Page

1