Flow Chart of A Management System
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ScribdTranslationsFlow Chart of A Management System
Uploaded by
ScribdTranslationsFlowchart of a management system
The flowchart (flowchart) is a tool used to represent the sequence and interaction of process
activities through graphic symbols. The symbols provide a better visualization of the
operation of the process, helping in its understanding and making the description of the
process more visual and intuitive. In process management, the tool aims to guarantee
quality and increase worker productivity.
Characteristics
Synthetic : The representation made of a system or a process should be summarized
in a few sheets, preferably in one. Extensive diagrams make it difficult to
understand and assimilate, therefore they are no longer practical.
Symbolized : The application of appropriate symbology to system and procedure
diagrams prevents analysts from making excessive, repetitive and confusing notes
in their interpretation.
Visibly to a system or process: Diagrams allow us to observe all the steps of a
system or process without having to read extensive notes.
Guys
Vertical format: The flow or sequence of operations goes
from top to bottom. It is an ordered list of the operations of a
process with all the information considered necessary,
according to its purpose.
Horizontal format : The flow or sequence
of operations goes from left to right.
Panoramic
format :
The entire
process is represented in a single diagram, both vertically and horizontally, allowing
different simultaneous actions.
Architectural format: Describes the route itinerary
of a shape or person on the architectural plan of the
work area.
Symbols
To facilitate the understanding and analysis of the process, the diagram uses a series of
symbols to represent the actions and moments of the process. The use of all symbols is not
mandatory, and they must be used according to the needs of the mapped activities.
Indicates the start or end of a process
Indicates each activity that needs to be
executed
Indicates a decision-making point
Indicates the direction of flow
Indicates the documents used in the
process
Indicates a wait
Indicates that the flow continues from that
point in another circle, with the same letter
or number, which appears inside it.
Example
Process map
The definition of a map of a company's quality processes culminates in the preparation of a
file for each identified process. It relates its key aspects and the main elements that make it
up. In addition, we can establish performance indicators that allow us to monitor and
evaluate each process, indicating, in turn, a diagram that places it in its corresponding place
according to importance, specific weight and strategic relevance within the general
corporate framework.
Guys
Key processes : These are those directly linked to the goods produced or the
services provided and, consequently, oriented to the client/user. Focused on
providing value, its result is perceived directly by the client or user. Generally,
several functional areas are involved in the execution of these processes and they
are the ones that use the greatest resources.
Strategic processes : These are those established by senior management to define
how the business operates and how value is created. They constitute the support for
decision-making related to planning, strategies and improvements in the
organization. They also provide guidelines and limits to the rest of the processes.
Examples of strategic processes are internal communication, customer
communication, marketing, design, system review, strategic planning, curriculum
design, among others.
Support or support processes: These are those that support key processes and
strategic processes. In many cases, these processes are decisive in achieving the
objectives of the processes aimed at meeting the needs and expectations of clients or
users. Examples of support or support processes: training, purchasing, internal
audits, IT, etc.
Benefits of implementing correct process mapping
Align the organization towards its strategic objectives.
1. Allow transparency of operations through an operating model.
2. Facilitate decision making through the generation of reliable information.
3. Measure the performance of the processes and those responsible for each of them
Effective Organizational Structure.
1. Functions and processes defined in a value chain with customers
2. Greater profitability through a flow oriented towards customer satisfaction and cost-
effectiveness.
Clear Roles and Responsibilities
1. Everyone knows what they have to do
2. Improving information flows
3. Better process control
Communication of objectives and scope by processes.
1. Clear communication of objectives
2. Establishment of operating rules and policies
3. Establishes clarity of operation at different levels of management.
Cash flow from operation
1. Performance indicators are established in each of the processes
2. Opportunities for improvement and necessary corrections are identified
Example
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https://sites.google.com/site/processesdemanufacturaetitc/manufactura/diagramas-
de-flujo-caracteristicas-y-tipos
https://image.slidesharecdn.com/ejemplosdediagramadeflujo-150803202432-lva1-
app6891/95/ejemplos-de-diagrama-de-flujo-1-638.jpg?cb=1438633844
https://image.slidesharecdn.com/ejemplosmapadecesos-110322162332-
phpapp02/95/ejemplos-mapa-de-processes-6-728.jpg?cb=1300811041
https://retos-operaciones-logistica.eae.es/tipos-definicion-y-desarrollo-de-un-mapa-
de-processos/
https://www.esan.edu.pe/apuntes-empresariales/2016/10/que-es-el-mapa-de-
processos-de-la-organizacion/
https://www.gestiopolis.com/definicion-etapas-mapeo-processes/
