Chapter
Working With Customers 1
WORKING WITH
CUSTOMERS
Learning Objectives:
Add, Edit, and Make Customer Inactive.
Create Invoice, and Sales Receipt.
Customer Credit Memo.
Statement of Account.
Supplier Reports.
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Working With Customers 2
MEW CUSTOMER
CUSTOMER • John Paul
NAME
COMPANY • JP Limited.
NAME
MAIN • (415) 575-4125
PHONE
• 77 Huntley Street, Toronto, ON
ADDRESS K7U 3R5
PAYMENT • Net 30
TERMS
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Working With Customers 3
CUSTOMER • N/A
NAME
COMPANY • Sky Canada
NAME
MAIN • (415) 858-1221
PHONE
• 257 Newfoundland Dr, Toronto,
ADDRESS ON M8W 7A9
PAYMENT • Net 30
TERMS
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Working With Customers 4
QBO CUSTOMER CASES
CASE 1:
• If The Invoice Date Does Not Equal The
Payment Date:
• QBO: Use "Invoice" Then "Receive Payament".
CASE 2
• If The Invoice Date Equal The Payment Date &
The Payment Method Was a Cheque:
• QBO: Use "Sales Receipt".
SPECIAL CASE
• If The Payment Date Does Not Equal The
Deposit Date:
• QBO: Use "Bank Deposit".
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Working With Customers 5
INVOICE
Create the following Invoices:
Invoice Number: 1001
Invoice Date: April 05, 2024
Customer Name: John Paul
77 Huntley Street, Toronto, ON K7U 3R5
[email protected]Payment Term: Net 30
Name Quantity Unit Price Tax Code
Product/Service: IT
15 hrs $350 HST ON
Services
Invoice Number: 1002
Invoice Date: April 11, 2024
Customer Name: Sky Canada
257 Newfoundland Dr, Toronto, ON M8W 7A9
[email protected]Payment Term: Net 30
Name Quantity Unit Price Tax Code
Product/Service: IT
20 hrs $300.00 HST ON
Services
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Working With Customers 6
Invoice Number: 1003
Invoice Date: April 12, 2024
Customer Name: Vision inc.
55 St Clair Ave W, Toronto, ON M4V 1N5
[email protected]Payment Term: Net 30
Name Quantity Unit Price Tax Code
HP XPS 13
5 $1,000.00 HST ON
Product/Service: Laptop
HP 1001
6 $250.00 HST ON
Printer
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Working With Customers 7
CUSTOMER CREDIT
Vision Inc. returned one “HP 1001 Printer” because it was ordered
by mistake.
Credit Number: 1003 Cr
Credit Date: April 15, 2024
Customer Name: Vision inc.
55 St Clair Ave W, Toronto, ON M4V 1N5
[email protected]
Payment Term: Net 30
Name Quantity Unit Price Tax Code
Product/Service: HP 1001
1 $250.00 HST ON
Printer
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Working With Customers 8
SALES RECEIPT
Create the following Cash Sales:
Credit Number: 1004
Credit Date: April 16, 2024
Customer Name: Ryan Moore
2075 Bayview Ave, Toronto, ON M4N 3M5
[email protected]Payment Term: Due Upon Receipt
Payment Method: etransfer to TD chequing account.
Name Quantity Unit Price Tax Code
HP XPS 13
1 $1,000.00 HST ON
Product/Service: Laptop
HP 1001
1 $250.00 HST ON
Printer
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Working With Customers 9
Invoice Number: 1005
Invoice Date: April 17, 2024
Customer Name: John Norris
1305 Lawrence Ave W, Toronto, ON M6L 1A5
[email protected]Payment Term: Due Upon Receipt
Payment Method: Cash to Cash on Hand.
Name Quantity Unit Price Tax Code
HP XPS 13
1 $1,000.00 HST ON
Laptop
IT
Product/Service: 10 hrs $175.00 HST ON
Services
HP XPS 13
Laptop 1 -10% HST ON
Discount
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Working With Customers 10
TYPE • Service
NAME • Discount 10%
Category • Discounts
I sell this
product/service to
my customers.
• Yes
I purchase this
product/service
from a supplier.
• No
Description on
sales forms • Discount 10%
Income account • Sales Discount
Sales tax • HST ON
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Working With Customers 11
Sales Estimate
The following estimates was created to the following customers.
Estimate Number: E001
Customer Name: Jasmine Miller
2256 Eglinton Ave W, Toronto, ON M6E 2L3
[email protected]Estimate Date: April 16, 2024
Expiration Date: April 15, 2024
Name Quantity Unit Price Tax
Code
Product/Service: HP XPS 13
2 $1,000.00 HST ON
Laptop
IT Services 20 hrs $200.00 HST ON
Estimate Number: E002
Customer Name: Louis Ashwood
2335 Yonge St, Toronto, ON M4P 2E6
[email protected]Estimate Date: April 18, 2024
Expiration Date: April 17, 2024
Name Quantity Unit Price Tax
Product/Service: Code
IT Services 30 hrs $250.00 HST ON
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Working With Customers 12
Estimate 1:
On April 20, 2024, Louis Ashwood accepted the estimate. “Your
Company Name” will perform 50% on April and the remaining
50% on May as in the below two invoices:
Invoice Number: 1006
Invoice Date: April 20, 2024
Customer Name: Louis Ashwood
2335 Yonge St, Toronto, ON M4P 2E6
[email protected]
Payment Term: Net 30
Name Quantity Unit Price Tax Code
Product/Service:
IT Services 15 hrs $250.00 HST ON
Invoice Number: 1007
Invoice Date: May 20, 2024
Customer Name: Louis Ashwood
2335 Yonge St, Toronto, ON M4P 2E6
[email protected]Payment Term: Net 30
Name Quantity Unit Price Tax Code
Product/Service:
IT Services 15 hrs $250.00 HST ON
Estimate 2:
On April 21, 2024, Jasmine Miller rejected the estimate.
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Working With Customers 13
Advanced Payment
On April 07, 2024, Chelsea Windsor sent etransfer $565 for IT
services to be done later.
On April 20, 2024, “Your Company Name” performed IT services
as below:
Invoice Number: 1008
Invoice Date: April 20, 2024
Customer Name: Chelsea Windsor
1980 St Clair Ave W, Toronto, ON M6N 0A3
[email protected]Payment Term: Net 30
Name Quantity Unit Price Tax Code
Product/Service:
IT Services 4 hrs $125.00 HST ON
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Working With Customers 14
Delayed Charges and Credit
“Your Company Name” performed some IT services during April
to Dixi Inc. (3003 Danforth Ave, Toronto, ON M4C 1M9;
[email protected] ) as below. “Your company name” will send Dixi
Inc. one invoice (#1009) at the end of April.
Type Date Name Quantity Unit Price Tax Code
Charges April 05 IT Services 5 hrs $200.00 HST ON
Charges April 10 IT Services 6 hrs $200.00 HST ON
Credit April 20 IT Services -2 hrs $200.00 HST ON
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Working With Customers 15
Bundle
In April 22 you Sold Chelsea Windsor (on account) one HP
Package Offer. Chelsea asked you to ship this package to her
location. The shipment cost was $25 exempt from sales tax.
Chelsea paid down payment $250 as etransfer to TD chequing
account.
Invoice Number: 1010
Invoice Date: April 22, 2024
Customer Name: Chelsea Windsor
1980 St Clair Ave W, Toronto, ON M6N 0A3
[email protected]Payment Term: Net 30
Name Quantity Unit Price Tax Code
Product/Service: HP Package
1 $1,200.00 HST ON
Offer
Shipment 1 $25.00 Except
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Working With Customers 16
This bundle will be sold at $1,200 + HST. It is includes:
One HP XPS 13 Laptop. (Sale price is $1,000 if it is sold alone)
One HP 1001 Printer. (Sale price is $250 if it is sold alone)
One Year Warranty. (Sale price is $50 if it is sold alone)
Discount -$100. (To make the net bundle price $1,200)
Description: HP Laptop, Printer, and One Year Warrenty.
Display bundle components when printing or sending transactions.
Name Quantity Unit Price
HP XPS 13 Laptop 1 $1,000.00
HP 1001 Printer 1 $250.00
One Year Warranty 1 $50.00
Discount 1 -$100.00
Net Price $1,200.00
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Working With Customers 17
TYPE • Service
NAME • Warranty
Category • Services
I sell this
product/service to • Yes
my customers.
I purchase this
product/service • No
from a supplier.
Description on
sales forms • One Year Warranty
• Sales - Support and
Income account
Maintenance
Sales tax • HST ON
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Working With Customers 18
TYPE • Service
NAME • Discount -$100
Category • Discounts
I sell this
product/service to • Yes
my customers.
I purchase this
product/service • No
from a supplier.
Description on
sales forms • HP Bundle Discount
Income account • Sales Discount
Sales tax • HST ON
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Working With Customers 19
Receive Payment By Using Undeposited Fund
On May 7, 2027 you received the below two cheques. On May 10,
2024 you deposited both of them separately.
Vision inc. 102
55 St Clair Ave W,
Toronto, ON M4V 1N5 Date: May 05 2024
PAY TO THE Your Company Name
ORDER OF $ 7,062.50
For Inv 1003 & 1003 Cr
AUTHORIZED SIGNATURE
Sky Canada 073
257 Newfoundland Dr,
Toronto, ON M8W 7A9 Date: May 04 2024
PAY TO THE Your Company Name
ORDER OF $ 3,000.00
For Inv 1002 (Partial Payment)
AUTHORIZED SIGNATURE
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Working With Customers 20
Receive Payment Without Using Undeposited Fund
On May 10, 2027 you received and deposited the below two
cheques.
Louis Ashwood 102
2335 Yonge St,
Toronto, ON M4P 2E6 Date: May 07 2024
PAY TO THE Your Company Name
ORDER OF $ $4,237.50
For Inv 1006
AUTHORIZED SIGNATURE
Dixi Inc. 073
3003 Danforth Ave,
Toronto, ON M4C 1M9 Date: May 08 2024
PAY TO THE Your Company Name
ORDER OF $ 2,034.00
For Inv 1009
AUTHORIZED SIGNATURE
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Working With Customers 21
Inventory Quantity Adjustment
On May 31 2024, the storekeeper did physical count and he/she
found there is one “HP 1001 Printer” missing.
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Working With Customers 22
Statement of Account
Create statements as “Gentle Reminder”
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Working With Customers 23
REPORT
Explore the following reports:
1. Customer Balance Summary.
2. A/R Aging Summary.
3. A/R Aging Detail.
4. Open Invoices.
5. Inventory Valuation Summary.
6. Transaction List by Customer.
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Working With Customers 24
ASSIGNMENT
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Working With Customers 25
1 - Create the following invoice:
Invoice Number: 1011
Invoice Date: May 12, 2024
Customer Name: Vision inc.
55 St Clair Ave W, Toronto, ON M4V 1N5
[email protected]Payment Term: Net 30
Name Quantity Unit Price Tax Code
Product/Service:
IT Services 35 275 HST ON
2 - Watch the below video regarding "How to Customise
Sales Invoices":
https://www.youtube.com/watch?v=YjwePlPZvOs
Use the below instructions to customize your invoice
template:
Access Gear >> Custom form styles >> New style >> Invoice.
Design Tab:
Call the new style "IT Service Invoice".
Select " Friendly" in Change up the template.
Add the George Brown College logo. Make the logo size "M"
and the placement "Right".
Add the " #4F90BB " code under "Try other colors".
Use " Times New Roman" for "Select a different font" and
keep the font size "10pt"
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Working With Customers 26
Content Tab:
Header:
Be sure that the new style will show your: Business name,
Phone, Email, Business number, Street address, City,
Province, Postal code, and Website.
Change the form name to "IT Service Invoice". And keep the
"Form number" checked.
Hide the "Shipping" and "Customer Business Account
Number" and keep showing the "Due Date" and "Payment
method".
Table
Don't Show "Account summary shows your transaction
history for a customer's account".
Show the following columns: Product/Service including
description (rename it as "Service"), Tax, Quantity (Rename
it as "#HRS", Rate, and Amount.
Footer
Show the: Discount, Deposit, and Tax summary.
Message to the customer: Make all Cheques Payable to
"Your First and last name".
Add payment details and footer: " THANK YOU FOR YOUR
BUSINESS", font size 8pt, and centered.
Email Tab:
How your invoice appears in emails: "Full details" with pdf
attached.
Keep the " Standard email" and " Reminder email" as the
default setting.
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Working With Customers 27
Upload the following to Brightspace (Use Classic View
Only):
1- PDF file for Invoice # 1011 by using the new ivoice
template that you created above “IT Service Invoice”.
2- Customer Balance Summary (All Date).
3- Transaction List by Customer (All Date).
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Working With Customers 28
KEYBOARD SHORTCUT
Keyboard
Action
shortcut
Cheque Ctrl + Alt + W
Expense Ctrl + Alt + X
Receive payment Ctrl + Alt + R
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