Promart Homcenter
Promart Homcenter
CENTRAL PERU
FACULTY OF CHEMICAL ENGINEERING
PROFESSIONAL SCHOOL OF CHEMICAL ENGINEERING
PROMART
HOMECENTER
COURSE : PRODUCTION PLANNING AND CONTROL
TEACHER : LOAYZA MORALES, Cesar Augusto
MEMBERS :
SEMESTER :
IX
HUANCAYO- PERU
2021
Executive Summary
In this document, the Strategic Planning for Promart Homecenters (Promart) has been
developed, where it is proposed that by 2024 the market share gap will be reduced
compared to its main competitor and that the omnichannel commercial proposal will
increase positive interaction with the market. objective and achieve recognition as a leader
in the retail home improvement market in Peru. The expansion plan and technological
projection focused on the customer experience internally, as well as the growth of the
shopping center industry in the country are factors that offer the correct panorama to
implement this strategic plan. Together with management, six long-term objectives have
been formulated towards the result of 2024, (a) growth in orders fulfilled in e-commerce
sales to 150,000; (b) increase customer service effectiveness to 90% for the business sales
channel; (c) reinforce the customer's service and purchasing experience with better
operational responses and integrated communication channels with physical stores; (d)
establish a technical training system of no more than seven days that improves the total
learning gap; (e) by 2024, the scan margin must be improved by +1.5% to consolidate own
brands and strategic alliances; (f) at the same time, the extension of the number of new
products displayed to more than 5,000 on the virtual channel must be carried out. These
long-term objectives have been divided into 12 short-term objectives (OCP) that are
described in the balanced dashboard and remain aligned with the vision, mission and code
of ethics. The short-term objectives are proposed under measurable management indicators
and with a focus on the customer experience, such as, for example, the search to optimize
the comprehensive training time of the sales force; improve the participation of the Oh!
card; improve order delivery times throughout Peru and the integration of omnichannel
communication tools in physical stores.
I. COMPANY DESCRIPTION
I.1. HISTORY
Promart Homecenter is a chain of home improvement stores that is part of the
Intercorp Group. It opened its first store in September 2011 in Chorrillos, after
which during this time it has expanded throughout Peru and currently has 25 stores .
HOW WAS OUR COMPANY BORN?
Promart was born from the need to provide better service in
home improvement stores because we know that one of the
largest investments of Peruvian families is their home. It seeks
to provide you with the best expert and friendly service, and
accompany its clients on the path to building the home they
always dreamed of. It arrived in Huancayo in 2013, with an
innovation in the form of purchasing household items, meeting
the needs of building, maintaining, remodeling and decorating
the home of the general public and people specialized in this
field. It is a company that contributes to improving the quality
of life of people
PRESENT
Currently, home improvement companies are entering different cities in the country,
such as the city of Huancayo; With this, competition has increased. In this sense,
PROMART HOMECENTER is one of the last home improvement companies that
is going to enter Huancayo, being a disadvantage, since the majority of people and
contractors feel identified with existing companies such as: Sodimac and Maestro.
Consequently, given the greater competition that exists among Homecenters in the
city of Trujillo, they will require a lot of demand from customers to be able to retain
them and they will even have to improve their offer in terms of attributes of their
products and, above all, in their services to be able to compete successfully.
IMAGE
II.2. MISSION
Promart's current mission is “To help our clients have their dream home, with
expert and friendly service offering quality at the best prices.” Mission that mainly
presents the two most important values of the company in which workers receive all
the support to be able to quickly adapt to the operation and contact with the client.
The proposal for the project: “To help Peruvian families have their dream home by
offering expert and friendly service, with the largest variety of home improvement
products nationwide.” Promart's current market niche is Peru, but this strategic plan
should lead to internationalization. The greater variety of products refers to the
virtual expansion of the current offer and the consolidation of own brands. In this
way, the focus will be on connecting the entire company in favor of having better
tools that complement the operation, so that the commercial area and the systems
area also develop the expert approach that allows adding recommendations that
must be transmitted to the facilitators or internal consumer collaborator
II.3. COOPERATIVE VALUES
Promart currently has six values that it shares daily within its business culture and
they are the same ones that will be worked on in the project.
Expert service , share knowledge, involve and correctly train the entire work
team to make the implementation of the project measurable. In addition, we will
seek to know the status of internal knowledge at different hierarchical levels to
verify the level of expertise that the company is looking for.
Friendly service , maintain horizontal communication that is promoted
throughout the company.
Teamwork , create senior management work groups to test and propose
improvements in current indicators.
Integrity , with the managers, leaders, collaborators and mainly the directors
being the ones who lead by example about the development of the person in the
personal and professional sphere, seeking in this way that the talent within Promart
is complete in the different areas. soft and technical aspects.
Improvement , all people have opportunities to overcome day to day, in this way
when implementing the processes of the strategic plan there is a great advantage
because the organization has the capacity to cope with the changes, which must be
correctly communicated so that All areas understand and quickly adapt the tasks that
will complement improvements in their current functions.
Innovation and creativity, all employees can find a better way of doing things,
so looking for efficient solutions that are achievable and measurable allows us to
land proposals and pilots that are visible and generate benefits from all areas of the
company.
II.4. GOALS
2.4.1 GENERAL OBJECTIVES
Determine how pricing strategies are related to the purchasing decision in
the Promart Home Center company in the city of Huancayo-2022.
2.4.2 SPECIFIC OBJECTIVES
Determine if the differential strategies are related to the purchase
decision in the company
Determine if the strategies for new products are related to the
purchase decision in the Promart Home Center company in the city
of Huancayo.
Determine if pricing strategies with promotion are related to the
purchase decision in the Promart Home Center company in the city
of Huancayo.
Determine if the base pricing strategies are related to the purchase
decision in the Promart Home Center company in the city of
Huancayo.
CHIEF PREVENTION
GDH CHIEF
VVEE SUPERVISOR
CUSTOMER SERVICE
GENERAL MANAGER SUPERVISOR
ADMINISTRAT
IVE DEPUTY
COMMERCIAL
MANAGER
PRESSURE DEPUTY
CONTROLLER MANAGER
PUBLISHER
WOOD CUTTING
CASH BOSS TECHNICIAN
INVENTORY ASSISTANT
WAREHOUSE HEAD NUANCERS
AFTER-SALES MANAGER
ADMINISTRATION COUNSEL JUAN PABLO GUARDERAS GARAY
PRESIDENT
VICE PRESIDENT JOSE MANUEL MANRIQUE CRISTOBAL
SECRETARY HELEN PATILLA
VOCAL ELIZABETH SEGURA
VOCAL ANA CACERES PRIETO
Detergents
Air fresheners
Bathroom cleaners
Kitchen cleaners
All-purpose cleaners
Glass cleaners
Soaps
Whiteners
Fabric softeners
Dishwasher
Insecticides
Polishers
4.1.2. CREDITS
4.2. SOCIAL
4.2.1. ORGANIZATIONAL
Training for CONSULTANTS and collaborators in general to strengthen
knowledge and provide an expert and passionate service to the user.
STRENGTHS WEAKNESSES
Reputation of senior management and their Penetration of new markets and
managers consumers in competitive places
Prevention and safety policies at work Brand recall and market segment
Commercial and operational strategic Commercial matrix update
planning system Quantity and quality of product lines:
Inventory management and commercial goods and services
rotation
OPPORTUNITIES FO EXPLODE DO SEARCH
Consolidate own brands and strategic Maintain an expansion strategy focused on Increase the purchase frequency of current
alliances the city of Lima and consolidate the stores, customers in the business channel
Extend the product matrix and plan short making them more competitive Implement indicator management for the
and long-term objectives Encourage the use of consumer cards and management of own brands and exclusive
Dynamism of private and internal salary account cards and improve suppliers
consumption projection conversion ratio Strengthen the logistics value chain
Growth of virtual consumers by region Improve control and communication Evaluate local and international market
management of centralized warehouses to behavior to develop new product
improve dispatch times categories.
Continue with the development of a larger
product portfolio in physical stores and
virtual stores.
THREATS F,A CONFRONT DO AVOID
Entry of new virtual competitors: Achieve strategic alliances with current Improve the omnichannel pre-sales and
Amazon.com service providers exclusively. post-sales process
Entry of competitors specialized in home Boost the rotation factor of low Manage product lifespan to ensure initial
decoration: Ikea consumption products prices appropriate to the market.
Rising labor cost Train sales staff focusing on practical Insert new profiles of collaborators with
Blocking roads and access routes to technical knowledge. longer tenure.
shops Integrate current technological tools and Train in sales closing and techniques with
systems with the omnichannel sales force. the objective of obtaining customer
loyalty.
The result obtained for the Promart company is that it should maintain a more
aggressive and partially conservative position that is related to the current expansion
plan and at the same time with maintaining healthy indicators, with which it is expected
to obtain positive results at the end of each year of management. .
Board1 :Factors for the Preparation of the PEYEA Matrix of the Promart Company
This result involves observing the movements of the competition, analyzing the internal
and external operation, establishing strategies for new entries from competitors and
suggesting new indicators that allow aggressive commercial growth to be reflected.
Prepare to face the competition that has been in Huancayo for more than 10 years.
VALUES CHAIN
The competition of a company to those that are within the same industry and that
compete for the market in different aspects, competing with the same products, goods or
services; as well as the competitors that enter the market so they can become a threat
and on the other hand there are substitute competitors that can develop over time and
that offer to cover the need under different presentations or service or product schemes.
SUPPLY OF MATERIALS
With the aim of competing with local suppliers and in a good way adapting and
participating in the retail market, Promart has developed its own brands with German
and Brazilian suppliers, as well as concluded negotiations with Asian suppliers to attract
products with better prices, competitive and that at the same time generate positive
margins for the company.
Although it is true that national suppliers enter the shelves under mutually beneficial
commercial contracts, there are some specific cases where due to the type of product,
such as cement or iron, where Promart only obtains benefits of low or minimal
performance in relation to to sales volume, it has been decided to formalize parameters
that allow generating the maximum contribution indicators allowed by the market price
of these products; so that the company makes the commercial contract profitable. This is
why Promart aims to provide benefits to business clients who purchase large volumes of
construction commodities, which according to the progress of the work can be balanced
in the future with products that generate better gross margins, as is the case in the
category of finishes.
Imported suppliers are obtained and negotiated at fairs offered in different parts of the
world where China is mainly the main supplier.
By gaining market ground with imported products and the strategic alliances obtained, it
has been observed that local suppliers are tempted by the purchase volumes that
Promart initiates in negotiation, although there are few examples in which they offer
better costs and greater benefits for the entry on time to the opening of the new stores,
being one of the most important milestones of the company, when products were
withdrawn and commercial contracts ended during the years 2017 and 2018 of suppliers
that offered minimal profit margins on high-quality products. and low turnover, which
allowed us to restructure the financial balance in order to obtain products that do
generate margin and turnover,
THREAT OF ENTRANTS
Regarding competitors that have not yet entered the Peruvian market or territory, it is
known that there are attempts to arrive by two major competitors; the retailer Ikea that
maintains a strategic alliance with the Falabella Group; and also the company with the
highest virtual turnover worldwide, Amazon.com. If any of these competitors were to
enter, it would be important to develop a more aggressive commercial strategy, because
the product portfolio that each competitor has is innovative, extensive and it is
considered that they would be willing to reformulate the current market.
COMPETITIVE PROFILE MATRIX (MPC) AND REFERENTIAL PROFILE
MATRIX (MPR)
When creating the Competitive Profile matrix, Sodimac + Maestro was considered due
to its market leadership and Casinelli because its physical stores have similar objectives
and behavior, with two additional participants also initially being considered;
Falabella.pe and Ripley.pe that offer home improvement products in relation to
household items for the bedroom, living room and dining room, so it is known that it
competes strongly in the virtual and physical channel but it was decided to analyze the
direct competition with participation in home improvement or homecenters. In
accordance with the competitive profile, Sodimac + Maestro will be set as a potential
company due to the installed capacity it already has, the level of investment and
financial capacity shown in recent years and its active growth in accordance with the
processes, personnel and commercial matrix with the one that counts.
Board2 :Competitiveness Profile Matrix (CPM) of Promart and its Competitors
Own source
MÉTODO CAUSAL
120000
100000
80000
60000
40000
0
0.00 2.00 4.00 6.00 8.00 10.00 12.00 14.00
Own source
TABLE N°2. Sales 2020 - Simple Average Method
Own source
120000
100000
80000
60000
40000
20000
0
0 2 4 6 8 10 12 14
VENTAS(Yt) Yt+1
Own source
Own source
100000
80000
60000
40000
20000
0
0 2 4 6 8 10 12 14
Own source
100000
80000
60000
40000
20000
0
0 2 4 6 8 10 12 14
Own source
VII. INVENTORY
TABLE N° 4 Inventory year 2020
Own source
EXPENSES 233295.52
INCOME 251269.69
BALANCE 17974.17
SALES (REVENUE)
13347.
JANUARY 1
FEBRUARY 0
MARCH 29006
APRIL 37575
MAY 99056
JUNE 317
JULY 7214.7
AUGUST 29136
SEPTEMBE
R 659
16285.
OCTOBER 5
NOVEMBE
R 9508
DECEMBE 9165.3
R 9
Own source
Own source
Own source
Own source
IX. EXPENSES GENERATED IN 2020
TABLE N° 7 Expenses generated in 2020 by the company
Own source
GIVEN;
boxes=360
1 box=10kg
Maca 5812.92
171 M2500 45.4 604. 62 785 20.8 1170 856. 924 897. 658
A 12 45 15
C
A
K
g
171 P 742 71 309 109 118 219 225 361. 151 363 1650
A Meses
5
P
A
MACA Kg PAPA Kg
K
g
Own source
Figure 12. Trends of the months and sales 2020
VENTAS TOTALES
S/ 50,000.00
S/ 45,000.00
S/ 40,000.00
S/ 35,000.00
S/ 30,000.00
S/ 25,000.00
S/ 20,000.00
S/ 15,000.00
S/ 10,000.00
S/ 5,000.00
S/ 0.00
L O O E E E E
E RO E RO ZO RI AY NI LIO S TO BR BR BR BR
EN BR AR AB M JU JU GO EM TU E M E M
M TI VI CI
FE A OC DI
SE NO
Own source
XI. KARDEX INVENTORY MANAGEMENT.
TABLE N° 10. Kardex purchasing and sales 2020
INITIAL
TYPE OF BALANC DEPART FINAL
YEAR MONTH OPERATION AMOUNT E INCOME URES BALANCE
INITIAL
BALANCE 10000
shopping 2254 10000 2254 12254
JANUARY
sales 3065.7 12254 3065.7 9188.3
shopping 38592 9188.3 38592 47780.3
FEBRUARY sales 46285 47780.3 46285 1495.3
shopping 5187 1495.3 5187 6682.3
MARCH sales 1158.95 6682.3 1158.95 5523.35
shopping 6125 5523.35 6125 11648.35
APRIL sales 7731.26 11648.35 7731.26 3917.09
shopping 2344 3917.09 2344 6261.09
MAY sales 1037.46 6261.09 1037.46 5223.63
shopping 3045 5223.63 3045 8268.63
2020
JUNE sales 6503.8 8268.63 6503.8 1764.83
shopping 3659 1764.83 3659 5423.83
JULY sales 548.8 5423.83 548.8 4875.03
shopping 10589 4875.03 10589 15464.03
AUGUST sales 14414.6 15464.03 14414.6 1049.43
SEPTEMBE shopping 2501 1049.43 2501 3550.43
R sales 1120.7 3550.43 1120.7 2429.73
shopping 8963 2429.73 8963 11392.73
OCTOBER sales 13251.34 11392.73 13251.34 -1858.61
NOVEMBE shopping 52875 -1858.61 52875 51016.39
R sales 11404.62 51016.39 11404.62 39611.77
shopping 6089 39611.77 6089 45700.77
DECEMBER sales 10667.84 45700.77 10667.84 35032.93
Own source
XI.1. AVERAGE INVENTORY:
corresponds to the average monthly period, so the values I1, I2, ..., In must
correspond to the final values of each month:
(I 1 + I 2+ … + I n)
I promedio =
n
(108252.78)
I promedio = =9021.065
12
XI.2. INVENTORY ROTATION:
Corresponds to the average renewal frequency of the considered stocks, during a
given period
(SALIDAS )
R=
I promedio
(117190.07)
R= =12.9907134
9021.065
XI.3. STOCK OR INVENTORY DAYS COVERAGE:
They indicate the number of days of consumption that the inventory is able to
cover, it is the average inventory (I average) divided by the average sales in a
certain period of time (V: past or expected depending on the context). You
could use days (daily coverage), weeks (weekly coverage), months, hours… as
appropriate as a time unit.
I promedio
C=
( Suma de intevalos
n
finales
)
9021.065
C= =1
( 108252.78
12 )
n :número de periodos evaluados
I 1 : valor dinal de cada mes
Coverage is 1.0. What this means is that there is inventory to serve one month
(rounded to the highest value because there are units), on average.