CONTENTS

PART
BEFORE THE TRIP
1 UNIT❶ Planning Your Trip
UNIT❷ Confirming Your Flight
4
14

PART
AT THE AIRPORT
2 UNIT❸ Departure Procedures
UNIT❹ Boarding the Plane
22
32

PART BEING ONBOARD

3 UNIT❺ Before Takeoff

UNIT❻ During the Flight
38
44
UNIT❼ Before Landing 50

PART
ARRIVAL
4 UNIT❽ Going Through Immigration
UNIT❾ Airport Services
58
66

PART ACCOMMODATION

5 UNIT❿ Checking In
UNIT⓫ Using Hotel Services and Facilities
76
84
UNIT⓬ Checking Out 92

PART
TRANSPORTATION
UNIT⓭ Taking a Taxi 98
6 UNIT⓮
UNIT⓯
Taking the Bus
Taking the Train or the Subway
106
112
UNIT⓰ Renting a Car 120
 RESTAURANTS
PART UNIT⓱ Making Restaurant Reservations 130

7 UNIT⓲
UNIT⓳
UNIT⓴
Ordering a Meal
Problems and Requests While Dining
Paying the Bill
136
144
150
UNIT Eating at a Fast-Food Restaurant 156

PART
SHOPPING
UNIT Clothes and Shoes 162
8 UNIT
UNIT
Jewelry and Accessories
Cosmetics
170
176
UNIT Electronic Appliances 182

ENTERTAINMENT
PART UNIT Sightseeing 188

9 UNIT
UNIT
Cultural Events
Amusement Parks
194
202
UNIT Attending a Sporting Event 208
UNIT Casinos and Nightclubs 214

PART
COMMUNICATION
10 UNIT Making a Phone Call
UNIT At the Post Office
220
226

PART
PROBLEM SOLVING
11 UNIT Medical Problems
UNIT Lost or Stolen Property
232
240
 PART 1 BEFORE THE TRIP

1 Planning Your Trip

001

ms book (v.) mile (n.) tax (n.)

Ter round-trip flight (n.) cancel (v.)
y
Ke return (v.) preference (n.)
frequent (a.) high season

Travel Agent Amanda Wang 002

On the telephone
Good morning, Aloha Travel. How may I help you?

Good morning. I’d like to book a round-trip ticket to Auckland, please.

Sure, when would you like to fly?

I’d like to leave on June 25th and return on July 3rd.

OK. Do you belong to a frequent flyer program?

Yes, I earn miles when I fly with EVA Air.

Well, EVA Air has two flights leaving for Auckland on June 25th: one
at 10:40 a.m. and the other at 11:45 p.m. Do you have a preference?
The morning flight, please.

OK, and your last name, please?

My last name is Wang: W-A-N-G. And my first name is Amanda.

OK, Ms. Wang. Your flight is all booked, but your ticket is only good for one
month. Also, since you are traveling during high season, the ticket price
is a little higher than it would be otherwise: $1,100 including tax. And
please make sure you pay by June 11th, or your ticket will be canceled.
OK, I understand.
4
Great. Now may I please have a contact number? PART
1
Sure. My home phone number is 2255-5519.

Before the Trip

Thank you, Ms. Wang. I’ll give you a call prior to your flight to remind
you of the details. Have a great day.
Thank you. Bye.

003 In-Depth Travel 1

Planning Your Trip

First things first: book your ticket. Try to reserve your ticket well in
advance. That way it’ll be cheaper than if you book it at the last minute!
Traveling in low season rather than high season will also greatly reduce
the cost of your trip. And direct flights are usually more expensive than
ones that require you to transfer. You can book your ticket online or
through a travel agent. Booking online is quick and easy, and it may offer
the cheapest ticket options. A travel agent, on the other hand, will usually
be able to find you good deals on travel packages that include tickets
and accommodations.

Also, if you are a budget traveler, budget airlines (also called low-
cost carriers, LCCs) can be a good choice. Many of their services, such
as in-flight meals, seat selection, and luggage check-in, are separately
charged. It means that you can save a lot of money if you just don’t need
them!

If you don’t travel often, booking a package tour

might be a good idea. Flight tickets, accommodation, and
transportation are often all included in the price of the
tour. Travel insurance may or may not be included in the
tour package, but it’s always better to arrange your own
insurance anyway. That way you can choose the insurance
package that best suits your needs. Ask your travel agent
to recommend a good travel insurance company.

One very important thing to remember before you travel is to prepare

your visa. For many countries, you won’t need a visa for a short holiday.
In recent years, most European countries have greatly relaxed their visa
rules, as has the United States. However, you should always make sure
beforehand because these rules are often subject to change. Besides,
you might still need to show other documents, such as your return flight
ticket or travel itinerary. Therefore, be prepared, and bon voyage!
5
 Useful Expressions 004

A Booking a Ticket

1 A How may I help you?

B I’d like to book a one-way/round-trip ticket.
2 A When would you like to leave/return?
I’d like to leave on March 10th.
B ①
② I’m not sure about the return date.
③ Is it possible to book an open return ticket?
3 A Would you prefer a morning or an evening flight?
B I’d like a morning flight, please.

4 A Is that a direct flight to Paris?

B Yes. It’s a direct flight.
5 A Will I need to take a connecting flight?
B You’ll need to transfer in Amsterdam.
6 A Would it be possible to fly with a
different company?
B There are no available seats with any
other companies.
7 A Your ticket has been booked.
B Thank you for your help.

B Participating in a Tour Group

1 A Hello, I’m interested in joining one of your

group tours.
B Which tour are you interested in?

2 A Does the price cover accommodation?

B Accommodation is included in the price.
3 A Does the tour fee include insurance?
B You’ll have to arrange your own insurance.

6
C Booking a Hotel Room PART
1
1 A I would like to reserve a double room for three

Before the Trip

nights starting on February 5th.
B ① We still have one room available for
those dates.
② I’m afraid there are no vacancies during
that period.
1
2 A Is breakfast included in the price of the room?
Breakfast costs an extra 10 euros per person.

Planning Your Trip

B

Booking Flight 1 Round Trip 6 Departure

Tickets Online 2 One Way 7 Return
3 Multi-city/Stopovers 8 Class
4 Departure City 9 Passenger Details
5 Destination City

❶ ❷ ❸
❹ ❺

❻ ❼

7
 Types of Hotels

hotel inn/tavern

B&B (bed and breakfast) (youth) hostel

capsule hotel apartment hotel

villa motel

resort hotel spa hotel

8
 PART
Types of Hotel Rooms 1

Before the Trip

single room double room 1

Planning Your Trip

twin room suite

triple room family room

Booking Hotel
Rooms Online Check-out Date

Check-in Date
Number of Guests and Rooms
Destination

Budget per Night Star Rating Location

9
 D Applying for a Visa

1 A Do I need a visa to travel to Switzerland?

B You can stay in Switzerland for 90 days without a visa.
2 A What is needed to apply for a visitor visa?
B You need your passport and the visa-application fee
to apply.
3 A Does the visa application process require an interview?
B You’ll have to attend a brief interview at the embassy.

❶
United ❸ ❷
States ❹
❻ ❺
Visa
❿ ❼ ❽
⓭ ⓫ ❾
⓬

1 Issuing Post Name 8 Birth Date

2 Control Number 9 Nationality
3 Surname 10 Entries
4 Given Name 11 Issue Date
5 Visa Type / Class 12 Expiration Date
6 Passport Number 13 Annotation
7 Sex

10
 PART
1

❶ ❺

Before the Trip

❷ ❹
❸ ❽
❻
❼
Schengen ❾
❿
Visa
1

Planning Your Trip

1 Valid for 6 Issued In
2 From . . . Until . . . 7 On
3 Type of Visa 8 Number of Passport
4 Number of Entries 9 Surname, Name
5 Duration of Stay 10 Remarks

Exercises
1 Listen and complete the sentences. 005

❶ This is not a flight. You’ll need to in Hong Kong.

❷ There are still some seats . Would you like to book this flight?
❸ Would it be possible to fly with a different ?
❹ In which hotel will we be ?
❺ How much do you charge night?
❻ Is breakfast ?
❼ Do I need a to travel to Switzerland?
❽ Do I have to sit for an interview in order to a visa?

11
 To
Please read the email reservation. Then, use the vocabulary words
2Subject
provided to complete the confirmation email.

To Grace Hotel
Subject Reservation for a family room for 5 nights starting on 10/10

Dear Sir or Madam:

We are a Taiwanese family of four (two adults and two children) who are
planning a trip to Boston next month. Does your hotel have a family room
available for 5 nights starting on 10/10?
Also, I would appreciate it if you could let me know what your room rates are,
which payment methods your hotel accepts, and whether there is a reservation
deposit.

Thank you in advance for your reply and for any other helpful information about
your establishment.

Sincerely, deposit

Mr. Chia-hao Chang inquiry

book
To
rate
To
Subject Mr. Chia-hao Chang
hesitate
Subject Re: Reservation for a family room for 5 nights starting on 10/10
available
Dear Mr. Chang:

Thank you very much for your ❶ . Yes, we do have a family

room ❷ for 5 nights starting on 10/10. The ❸ is
$80 per night tax not included. To reserve the room, you’ll need to pay a one-
night room ❹ . This is payable with a Visa card or MasterCard.

If you would like to go ahead and ❺ the room, or if you have

any further questions, please do not ❻ to contact me.

All the best,

Jack Watts, Customer Care Manager

12
3 Label the pictures with the words given. PART
1

credit card passport

Before the Trip

flight timetable visa
boarding pass ❶

❷ 1

Planning Your Trip

❸

JEFFERY BROWN
JEFFERY BROWN

❹ ❺

MORGAN BANK

CATHY BAGNELL

13