BASIC OPERATIONS Note: The computer must be

CALLS OPERATIONS
connected to the same sub-network
as the HT802. This can be easily
Obtaining HT802 IP address done by connecting the computer to Placing a phone call
The HT802 is by default configured to the same hub or switch as the HT802. To make the outgoing calls using your
obtain the IP address from DHCP HT802
server where the unit is located. In Configuring HT802 Through
order to know which IP address is Voice Prompts 1. Pick up the handset of the
assigned to your HT802, you can connected phone.
access to the “Interactive Voice HT802 has a built-in voice prompt
Response Menu”. menu for simple device configuration. 2. Dial the number directly and wait
for 4 seconds (Default “No Key
Please refer to the steps bellow: To use IVR: Entry Timeout”); or
Pick up the handset and dial “***” to
1. Use a telephone connected to 3. Dial the number directly and press
use the IVR menu.
phone 1 or phone 2 ports of your # (“Use # as dial key” must be
HT802. configured in web configuration).
Grandstream Networks, Inc. Please refer to the user manual for
2. Press *** (press the star key three more information about IVR and how
HT802
times) to access the IVR menu
Direct IP calls
to access its menu options.
and wait until you hear “Enter the Direct IP calling allows two parties,
Analog Telephone Adaptor menu option “.
Rebooting HT802 that is, a FXS port with an analog
Quick User Guide 3. Press 02 and the current IP phone and another VoIP Device, to
address will be announced. Using Web UI talk to each other in an ad hoc fashion
without a SIP proxy.
Accessing the Web UI 1. Access HT802 web interface.
For detailed information please 1. Connect the computer to the same 2. Go to “Basic Settings”, “Advanced
To complete a Direct IP Call:
consult HT802 administration or network as your HT802. Settings”, “FXS Port 1” or “FXS  Both HT802 and other VoIP Device,
user guides available at: Port2” page. have public IP addresses, or
2. Make sure the HT802 is up and
www.grandstream.com running. 3. Press “Reboot” button in the
bottom of the page.  Both HT802 and other VoIP Device
3. You may check your HT802 IP are on the same LAN using private
address using the IVR on the Using IVR IP addresses, or
connected phone. Please see
©2016 Grandstream Networks,
Obtain the HT802 IP address via 1. Pick up the handset and dial “***”  Both HT802 and other VoIP Device
Inc. All rights reserved.
the connected analogue phone to use the IVR menu. can be connected through a router
Reproduction or transmittal of the
using public or private IP addresses
entire or any part, in any form or 4. Open Web browser on your 2. Press 99 to access reset/reboot (with necessary port forwarding or
by any means, electronic or print, computer. menu. DMZ).
for any purpose without the 5. Enter HT802’s IP address in the 3. Press 9 once IVR prompt is
express written permission of address bar of the browser. The HT802 supports two ways to
played.
Grandstream Networks, Inc. is not make Direct IP Calling:
permitted. Information in this 6. Enter the administrator’s password 4. “Rebooting” IVR will be played and
to access the Web Configuration HT802 will reboot.
document is subject to change
Menu.
without notice
Using IVR Call waiting 2. Phone A dials the phone C’s 6. If phone A hangs up, the
number followed by # (or wait for 4 conference will be terminated for
1. Pick up the analog phone then The call waiting tone (3 short beeps) seconds). all three parties when
access the voice menu prompt by indicates an incoming call, if the call configuration “Transfer on
dialing ***. waiting feature is enabled. 3. If phone C answers the call, Conference Hang up” is set to
phones A and C are in “No”. If the configuration is set to
2. Dial “47” to access the direct IP
 To toggle between incoming call conversation. Then A can hang up
call menu. “Yes”, A will transfer B to C so that
and current call, you need to press to complete transfer. B and C can continue the
3. Enter the IP address after the dial the “Flash” button. The first call is
4. If phone C does not answer the conversation.
tone and voice prompt “Direct IP placed on hold.
call, phone A can press “flash” to
Calling”. Call Return
 Press the “Flash” button to toggle resume call with phone B.
Using Star Code between the active calls. In order to call back to the latest
Note: When attended transfer fails
incoming number.
1. Pick up the analog phone then dial Call transfer and A hangs up, the HT80X will ring
“*47” (No dial tone will be played). back user A to remind A that B is still 1. Pick up the handset of the
Blind transfer on the call. A can pick up the phone to connected phone (Off-hook).
2. Enter the target IP address. resume conversation with B.
Assuming that phones A and B are in
2. After hearing the dial tone, input
Notes: conversation. The phone A wants to 3-Way conferencing “*69”, and follow by “#” or wait for
 Destination ports can be specified blind transfer phone B to phone C:
time out.
using “*” (encoding for “:”) followed The HT802 supports Bellcore style 3-
by the port number. 1. On the phone A, press “Flash” way Conference. To perform the 3- 3. Your phone will automatically call
button to hear the dial tone. way conference, we assume that the back to the latest incoming
 IP address convention example: call is established between phone A number.
If the target IP address is 2. The phone A dials *87 then dials
and B. Phone A (HT802) wants to
192.168.0.160, the dialing caller C’s number, and then # (or Note: Star codes (*XX) related
bring third phone C into conference:
convention is 192*168*0*160. wait for 4 seconds). features mentioned above are
1. Phone A presses FLASH (on the supported by ATA default settings. If
3. The phone A will hear the dial
Call hold tone. Then, phone A can hang up. analog phone, or Hook Flash for your service provider provides
old model phones) to get a dial different feature codes, please contact
 During an active call, press “Flash” tone. them for instructions.
Note: “Enable Call Feature” must be
button on the analog phone (if the
set to “Yes” in web configuration 2. Phone A dials C’s number then #
phone has that button) to place the
page. (or wait for 4 seconds).
call on hold.

 Press “Flash” button again to Attended transfer 3. If phone C answers the call, then A
release previously held caller and presses FLASH to bring B, C in
Assuming that phones A and B are in the conference.
resume conversation. conversation. The phone A wants to
attend transfer phone B to phone C: 4. If phone C does not answer the
Note: If no “Flash” button is available,
call, phone A can press FLASH
use “hook flash” (toggle on-off hook 1. On the phone A, press “Flash” back to talk to phone B.
quickly). button to hear the dial tone.
5. If phone A presses FLASH during
conference, the phone C will be
dropped out.

HT802 Quick User Guide www.grandstream.com