Smell gas? 0800 111 999 (24hrs) Lost power?

Call free: 105 (24hrs)

Account number:
1763 5747 712

v6.6_ZINV_0920_0122023
N Action required

Your energy bill of

Eduard Bejenari
20 St. John's Road £276.57
New Edlington is now due for payment
Doncaster
DN12 1AR Please pay by:
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25 February 2024
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Important: we may apply fees if

your bill is paid late. Please see the
additional charges section enclosed.
Bill date: 10 February 2024
Supply address: 20, St. John's Road, New
Edlington, Doncaster, DN12 1AR
Please make your payment

Your gas and electricity bill explained scottishpower.co.uk/

T myaccount
Download the
Bill period:
Your tariff:
11 Jan 2024 - 09 Feb 2024
Standard - Monthly bill
E ScottishPower App
Call free
Electricity reading:
Gas reading:
09 Feb 24 - 8584 (smart)
09 Feb 24 - 9217 (smart)
U 0800 001 5115 (24hrs)
Bank Giro
R (see attached slip)
How we've worked it out (full details on page 3)
Create an energy efficient
Summary Credit Debit home

Starting balance - your last bill £231.92 Adopting good energy habits is
easier with your smart meter. Set
You've paid - thank you £240.00 energy saving goals and monitor
your success using the In-Home
Your new costs £284.65 Display. By doing so, you can reduce
.............................................................................................................. .......................................................... ........................................................ your energy use, cut costs and
Totals £240.00 £516.57 become more energy efficient at
.............................................................................................................. .......................................................... ........................................................
home. For more information visit
scottishpower.co.uk/smart
Your amount to pay £276.57

Here to help

scottishpower.co.uk/
T getintouch

U 0345 270 0700

Monday to Friday: 9am - 5pm

.........................................................................................................

Need advice? Go to our help page

Our cheapest tariffs

You could save a total of £172.64 per year - turn over to find
out more and discover if we have a cheaper tariff for you.
S
Thanks for being a ScottishPower customer This is not a tax invoice Page 1 of 10
 Smell gas? 0800 111 999 (24hrs) Lost power? Call free: 105 (24hrs)

Tell me more about my tariff

Below are the details for your current tariff, so you can compare it with other available options.

O Gas L Electricity
Tariff name Standard Standard

Tariff type Variable Price Variable Price

SPayment method Monthly bill Monthly bill

Early exit fee Your tariff does not have any exit fees

Tariff end date Your tariff does not have an end date

Your tariff costs

O Gas L Electricity
Unit rate per kWh 6.913p 28.500p

Standing Charge per day 33.320p 42.270p

Estimated energy used
23,182 kWh 3,180 kWh
in the last 12 months
Estimated annual costs Currently unavailable Currently unavailable

Let’s see if you could pay less

Save £103.60 a year with Save £69.04 a year with

Our cheapest similar tariff Standard Standard

Cheapest similar tariff features K Offline K Variable Price S Monthly Direct Debit
Save £103.60 a year by switching** to Save £69.04 a year by switching** to
Our cheapest overall tariff Standard Online Standard Online

Cheapest overall tariff features S Manage Account Online K Variable Price S Monthly Direct Debit

You always have a choice jcbZMiG578qPScH:MUHLFg38nrsRcbPjcbZ

ZlXZglqwnf1EHOffrvng4MHCv38i0:XZlXZ

........................................................ Compare your tariff

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Don’t forget - if you don’t find a Scan this image to download

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tariff to suit your needs, you can your energy data - use it to
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always switch supplier. Visit check if you are on the best
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scottishpower.co.uk/myaccount tariff. SCSRo7pmgUU5JMfSjbkRNHCGx26nI7jbu;8
Zs:ZNHNCpFMV3F9iwqotzOVqMhVcdPvpyb8
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to view our range of tariffs.

**Switching tariffs may involve changing terms and conditions. Our tariff range is frequently changing, with some tariffs only available for a
limited period of time or through selected channels. Eligibility criteria will apply, such as having a smart meter with sufficient signal strength.

Page 2 of 10
 Smell gas? 0800 111 999 (24hrs) Lost power? Call free: 105 (24hrs)

How do you work out my bill?

Here's a breakdown of your payments and costs for this billing period. View a simple explanation
of your bill at scottishpower.co.uk/simplebill or register at scottishpower.co.uk/register

Credit Debit

Starting balance - your last bill £231.92

How does this
compare to last year?
.............................................. 04 Jan 2024 Payment £240.00
......................................................................................................................................................................... ................................. .................................

L Electricity Total paid £240.00

This period
Your balance carried forward £8.08
last year This period
261 kWh 197 kWh
Electricity costs Credit Debit

Meter number: 17P1029054

Standard - Monthly bill
11 Jan 2024 Smart actual read: 8386
09 Feb 2024 Smart actual read: 8583
Electricity units used 197 = 197 kWh
How does this
compare to last year? Unit rate 197 kWh x 28.500p £56.15
.............................................. Standing Charge 21 days x 42.270p £8.88
......................................................................................................................................................................... ................................. .................................

O Gas Total electricity costs £65.03

Gas costs Credit Debit

This period
last year This period
Meter number: G4P04269881800
2,481 kWh 2,850 kWh
Standard - Monthly bill
11 Jan 2024 Smart actual read: 8961
09 Feb 2024 Smart actual read: 9217
Gas units used 256 = 2850.67 kWh
Unit rate 2850.67 kWh x 6.913p £197.07
Standing Charge 27 days x 33.320p £9.00
......................................................................................................................................................................... ................................. .................................
Meter type: Standard
Total gas costs £206.07
Your electricity supply number:

01 801 001 Summary Credit Debit

S 12 0003 6754 481
Total gas and electricity costs £271.10
VAT 5.00% on £271.10 £13.55
Your gas meter point reference number: ......................................................................................................................................................................... ................................. .................................
Total costs for this period £284.65
......................................................................................................................................................................... ................................. .................................
3242204808 Your balance carried forward £8.08

Your amount to pay £276.57

This is not a tax invoice Page 3 of 10

 Smell gas? 0800 111 999 (24hrs) Lost power? Call free: 105 (24hrs)

Calculating your gas charge

We charge gas in kWh (kilowatt-hrs). To convert gas units to kWh we use the following calculation:

gas units calorific value volume correction gas units

used X 39.2 X 1.02264 ¸ 3.6 = expressed in kWh

Additional Charges
We may apply fees if your bill is paid late or if additional action is required.
£10 Late payment fee if unpaid 14 days after bill issued
£20 Additional fee if still unpaid 28 days after bill issued
£33.28 Pass to debt collections agency / visiting your home fee
£150 if we were to apply for a warrant to fit a prepayment meter

HM Government is no longer providing an Energy Price Guarantee (EPG) discount to your gas and/or electricity prices. This change took effect from
1st July 2023. Please note, you may still see a saving applied to your account if your bill covers a period before the EPG discount no longer applied.

This is not a tax invoice Page 4 of 10

 Smell gas? 0800 111 999 (24hrs) Lost power? Call free: 105 (24hrs)

Where can I find help?

If you're moving home:

Complete your home move online in a few simple steps at scottishpower.co.uk/moving-home. Don’t have an online
account yet? Register at scottishpower.co.uk/register. You’ll need your moving dates and meter readings. Use our change of
address check list to make sure you don’t forget anything.
If something's wrong:
If you have a complaint about our products or service, please call us on 0345 270 0700 so we can resolve your issue as quickly
as possible. See our complaint handling procedure at scottishpower.co.uk/complaints
If your complaint is not resolved within 8 weeks, or you receive our Final Offer letter, you can go to the Energy Ombudsman.
It’s a free, independent service. Contact them on 0330 440 1624 or [email protected] or at
energyombudsman.org
If you need help with an energy problem:
You can get help if you’re struggling to pay your energy bill or have a problem with your meter. Call Citizens Advice (England
and Wales) free on 0808 223 1133 or visit citizensadvice.org.uk/energy or call Advice Direct Scotland free on 0808 196 8660
or visit energyadvice.scot, the official sources of free and independent energy advice and support.
If you need a little extra support:
Our Priority Services provides a range of free services to help you manage your energy account. If you need additional help –
such as receiving letters in large print or Braille, help with hearing or speech difficulties or nominating someone to manage
your account for you, we can help set things up. For more information on any of the services available, please visit
scottishpower.co.uk/psr

Where does my energy ScottishPower Tariffs

come from? Energy All other ScottishPower UK
Source Green Tariffs Tariffs Total Fuel Mix Fuel Mix

Coal 0% 7% 6% 3%
Fuel Mix 2023-2024
Our fuel mix opposite shows you how the Gas 0% 73% 59% 39%
energy we supply has been generated.
We’ve compared it with the total fuel Nuclear 0% 2% 1% 14%
mix for the rest of the UK, and also
show how our green tariffs compare Renewable 100% 13% 29% 41%
to our other tariffs. For more
information on the environmental Other Fuels 0% 5% 5% 3%
impact of your electricity supply,
visit scottishpower.co.uk/fuelmix Total 100% 100% 100% 100%

Can I choose a greener energy tariff?

Yes, all our domestic green tariffs provide 100% green electricity, generated by our UK
windfarms. By choosing any of our green tariffs, you’ll be doing your bit to help tackle
climate change. Simply visit scottishpower.co.uk/changemytariff
Can I save some money?
Yes, by making small changes to how you use your energy at home. For tips and tools
visit scottishpower.co.uk/energy-efficiency or call 0800 332233.
We're here to help
See page 1 for all our contact details. If you’d prefer to write to us, please send your
letter to ScottishPower, Customer Services, 320 St Vincent Street, Glasgow, G2 5AD.

I All our domestic green tariffs are

backed by 100% green electricity
generated by our UK windfarms J We've raised over £35m
for Cancer Research UK
since 2012 E Download the free
ScottishPower App
J ABCDE
ScottishPower Energy Retail Limited. Registered Office: 320 St. Vincent Street, Glasgow G2 5AD. Registered in Scotland No. SC190287. VAT No. GB 659 3720 08
Smell gas? 0800 111 999 (24hrs) Lost power? Call free: 105 (24hrs)
 Smell gas? 0800 111 999 (24hrs) Lost power? Call free: 105 (24hrs)

More ways you can pay

Credit or Debit card At a bank

T
You can pay your bill easily via Bank Giro Transfer
scottishpower.co.uk/myaccount, the ScottishPower App Please fill in the barcoded payment slip below and take it to
or by calling our free 24hr automated payment line on the bank along with your payment details.
0800 001 5115. We accept Visa Debit, Maestro, Solo, Visa
Credit and Electron payments. Cheque
You can fill in the barcoded payment slip below and take it
Banking direct to the bank along with your cheque made payable to
'ScottishPower’. Please note that you may have to pay a
You’ll need the following details to hand: charge. Don't forget to provide us with the following
Bank Sort Code: 83-07-06 information on the back of the cheque:
Bank Account Number: 00674713 Name: Lucian-Ionut Mihaila
Your customer account number: 16116696874 Address: 104 WESTERN ROAD, LONDON E13 9JF
Please enter your customer account number correctly as a Account number: 16116696874
payment reference to ensure your payment is applied to
your account. PayPoint
P
By post You can pay easily by cash or card at any PayPoint outlet.
E Don’t forget to take your bill and the barcoded payment
Please fill in the barcoded payment slip along with your slip below.
cheque payable to 'ScottishPower' and send it to
ScottishPower Group, Payment Collection Centre, PO Box Payment support options
4740, Worthing BN11 9LT. Please DO NOT send cash in the
post. Don’t forget to provide us with the following If you’re struggling to pay right now, we may have other
information on the back of the cheque: payment options to suit you. For example, you could set
up a Direct Debit plan or get a Pay As You Go meter to
Name: Lucian-Ionut Mihaila spread your payments over a longer period. You could also
Address: 104 WESTERN ROAD, LONDON E13 9JF choose a weekly or monthly repayment plan. To find out
Account number: 16116696874 more, please call us on 0345 270 0700.

Post Office
R
You can pay by cash or card at any Post Office. Don’t forget
to take your bill and the barcoded payment slip below.
Please note that Post Offices no longer accept cheques.
Page 7 of 10

Energy Account Bank Giro Credit T

Amount due
No fee payable at PO counter
158 Reference (Account number) Credit account number
208
1763 5747 712 584 0651 £276.57

µc2&Qaiht? ¢vW•¶
24 Signature

Date
Lucian-Ionut Mihaila 6332265161166968744 CASH
Cashier's stamp 104 WESTERN ROAD
and initials LONDON
E13 9JF CHEQUES

RBS Collection Account

84-06-51 £
Please do not write or mark below this line or fold this counterfoil

1763 5747 712 V4245840651 000276570 74 X

Smell gas? 0800 111 999 (24hrs) Lost power? Call free: 105 (24hrs)
Smell gas? 0800 111 999 (24hrs) Lost power? Call free: 105 (24hrs)
 Smell gas? 0800 111 999 (24hrs) Lost power? Call free: 105 (24hrs)

IMPORTANT
Speak. Seek. Save.
Times are challenging and the cost-of-living crisis is impacting many households. We’re supporting Citizens Advice
with their Speak. Seek. Save campaign to provide more help to our customers.

Speak: If you’re struggling to pay your energy bills, please speak to us as soon as possible. We can work with you to
set up a payment plan or discuss the help and support we have available to you .

Seek: You may be eligible for our Hardship Fund if you’re on a lower income and need help. The fund can apply
credit to your account that you don’t need to pay back, which can help clear or reduce any debt on your account.
Find out more at scottishpower.co.uk/hardship-fund We can also direct you to organisations where you can seek
advice. For example, debt charities, Citizens Advice, StepChange or LEAP (Local Energy Advice Partnership).

Save: We can help you save energy at home with our simple tips. For example, turning your heating down by one
degree could save you £100 per year*. Find out more at scottishpower.co.uk/energy-efficiency And, if your home
has a poor EPC energy efficiency rating and you receive certain benefits, we could help to lower your energy bills
with a free air source heat pump installation. Discover more at scottishpower.co.uk/air-source-heat-pumps

Extra help managing your energy account

If you need a little more support – for example if you have a disability, chronic illness, are of pensionable age, are
blind or partially sighted, or have experienced a change to your personal circumstances, you may be eligible for our
free Priority Services Register (PSR). It offers a range of services - for example, we can send communications in
alternative formats, provide help with your meter readings, and carry out free gas safety checks. To find out more,
visit scottishpower.co.uk/psr

*Source: energysavingtrust.org.uk/energy-saving-budget

We're founding members of Energy UK's Vulnerability Commitment, which aims to provide
focused support for vulnerable households.