RTO No: 21870

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STUDENT COPY

Assessment Resource Summary

Unit Details BSBOPS601 – Develop and implement business plans

This is a summative assessment, which requires each

Assessment student to have adequate practice prior to undertaking this
Type assessment.

Written Assessment (J) Assessment 1

(Knowledge Questions)
Assessment
Methods Assessment 2
Project (C) (Workplace Project – Task 1-3)
(Evidence of Collaborations)

Last Modification Date June 2023

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Unit Summary
This unit describes the skills and knowledge required to lead a business operation that covers the steps required to
develop and implement business plans.

The unit applies to individuals who are running an organisation or who take a senior role in determining the
effective functioning and success of the organisation. These individuals may oversee the work of a number of
teams and other managers.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Prerequisite Units
There are no recommended pre-requisite units for this competency.

Co-requisite Units
There are no recommended co-requisite units for this competency.

Resources
Resources: Student Learner Guide, PowerPoint presentation, Office equipment and resources,
computer facilities with internet, including the “Student Resource Folder”, accessible for every
student via Rhodes College Learning Management System (LMS).

https://business.gov.au/planning/business-plans/develop-your-business-plan

https://www.business.qld.gov.au/running-business/planning/writing-plan

https://business.vic.gov.au/business-information/start-a-business/write-a-business-plan

https://www.thebalancemoney.com/writing-a-business-plan-resource-planning-1200848

www.comlaw.gov.au

Note: Students, currently employed, are encouraged to bring their current employer’s policies and procedures and associated
documents (with their employer’s permission) to use in their course work. This material must be reviewed prior to use by the
Institute’s Trainer/Assessor. For students who are unable to bring adequate policies and procedures, the Institute will provide a
practice set of documents.

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 RTO No: 21870
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ASSESSMENT 1 – WRITTEN ASSESSMENT

Student Name:

Student ID No:

Student Instructions:
1. Your answers should be on a separate document using word processing software such
as MS Word & or other software (hand written submissions are only acceptable with prior
approval from your Trainer)
2. Your document should be professionally formatted and include
a. Your Name
b. Your Student ID
c. Unit Code
d. Assessment Number (i.e., BSBOPS601 Assessment 1)
3. Please reference to each question number and retype each question with your answers
4. You must answer every question and provide enough information to demonstrate sufficient
understanding of what has been asked to achieve competency. Please ask your Trainer/Assessor if you
are unsure what is sufficient detail for an answer.
5. Ask your trainer/assessor if you do not understand a question. Whist your trainer/assessor
cannot tell you the answer, he/she may be able to re-word the question for you or provide further
assistance based on the Institute’s “Reasonable Adjustment Policy”.
6. Answers should be your own work, in your own words and not plagiarised, nor copied.
However, if an answer is cut & pasted (such as a definition), then the source should be
referenced.

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ABN: 39 122 778 563

Questions
Explain the meaning for each of the following Business Planning concepts. Provide an
1
example where possible.
it is a written document that outlines the objectives and targets of the
1.1 Business Plan company.
It specifies precisely how and when they are to be accomplished.

Competitors are other companies or associations operating in the same

1.2 Competitors sector and providing comparable goods and services. For instance, a coffee
shop that faces competition from grocery cafes, Starbucks, and other local cafes.

Financial targets are particular economic goals that can be pursued by an

1.3 Financial Targets organization in the short and long terms, and which help to achieve general
business goals.

Marketing objectives are quantifiable, precise goals that serve as

1.4 Marketing Objectives guidelines and standards. These are only the objectives that a brand wants
to fulfill through marketing.

Explain each of the following organisational direction concepts. Provide an example

2
statement for each concept to support your answer.
It outlines the long-term objectives of an organization in short. Typically,
2.1 Vision Statement it is ambitious and explains the company's aspirations to change the world.
Consider it a road map for choosing decisions that support the goals and
values of your business.

The mission statement of an organization provides an idealized vision for

2.2 Mission Statement its future and directs its development.
Employees are told to read the mission statements and think about how
their actions can affect future corporate performance and a positive work
environment.

The values statement reflects the fundamental principles and values of the
2.3 Values Statement organization. An organization's mission, vision, and values statements
influence its current and future business goals and provide it a strategic
direction.

3 What should you consider when formulating your business plan?

A strong business plan must have an executive summary, sections on products and services,
marketing analysis, financial planning, and a budget.

4 What are the key headings in a typical Business Plan?

 Executive summary
 Company overview
 Market research and strategies
 Marketing and sales plan
 An outline of the organization's management
 Details of the products and services
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 Competitive analysis
 Operating plan

5 What elements should be included in a Marketing Plan?

 Executive summary
 Situational analysis
 objectives
 Marketing strategy
 Budget
 Brand Messaging
 The intended customer
 Marketing strategies

6 What should be included in a Financial Plan?

 Financial objectives
 A debt management strategy
 Crisis funds
 Insurance policy coverage
 final strategy

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7 Why is it important to develop a detailed Business Plan?

It is important to draft a comprehensive business plan as a clear and succinct plan allows
businesses to stand back and evaluate their company's key components. This facilitates
decision-making for the businessperson. It is important to know whether or not a company loan
is required.

8 What are the main principles to consider when Business Planning?

The main principles to consider when business planning are as follows:
 SMART goals
 Clearly defined roles and duties
 Exact schedules and due dates
 Assign tasks according to abilities and skills.
 Establish precise performance measures to assess development and results.
 Allocation of resources (people, money, time, etc.).
 Determine possible risks and create plans to lessen them.

9 What legislation might you need to consider when developing a business plan?
We must consider following legislation while creating a business plan:
 Anti-discrimination laws: Australia has four national anti-discrimination statutes which
protect against unjust treatment due to unforeseen conditions. These include disability,
age, gender, race, and sexual orientation.
 Fair Work Act of 2009: Fair Work Act is one of the primary state statutes governing
hiring practices. It outlines the terms and conditions of work and the rights and
responsibilities that apply to employers, employees, and labor unions.
 Privacy Act 1988: The Privacy Act 1988, sometimes known as the Privacy Act, is the
primary Australian law governing the processing of personal data about individuals.
This covers the collection, use, storage, and disclosure of personal data by the federal
government's commercial and public sectors.
 Competition and Consumer Act 2010:
The two basic goals of the law are to ensure that businesses treat customers fairly and to
enable fair competition among all firms in an open market. Covered topics include
price-fixing, unethical behavior, anti-competitive action, and advertising.1
Work Health and Safety Act 2011: WHS Act aims to maintain workplace and worker
health by giving employees and everyone else the highest level of protection against
dangers and risks.2

10 What are market requirements for a company?

Market requirements for a business are:
Quality standards: Maintain high standards for products and services in order to satisfy
consumer demand.
Pricing strategy: Develop competitive pricing strategies that consider the status of the market
and consumer willingness to pay.
Distribution channels: Establish effective distribution channels to ensure product availability
and customer comfort.
Customer service: Deliver top-notch customer service to satisfy clients, beyond their
expectations, and promote return business.
Technological integration: Incorporate relevant technologies to boost output, client happiness,
and competitive advantage.
1
https://www.legislation.gov.au/C2004A00109/2022-07-01/text
2
https://www.safework.nsw.gov.au/resource-library/whs-act-statutory-review-2017/work-health-and-safety-act-2011-statutory-
review-report-june-2017
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Sustainability practices: Adopt sustainable practices to meet consumer demand for

environmentally friendly products and services.

11 Explain each of the following business competitors.

Businesses that operate in the same region and offer a potentially mistaken
11.1 Direct competitors good or service are considered direct competitors.

"Indirect competition" refers to the competition between publishers or

11.2 Indirect competitors firms that do not sell or market the same products as one another.

A replacement competitor provides an alternative for the good or service.

11.3 Replacement Both aim to address the same problems although the methods are different.
competitors A cafe and restaurant may be substitute competitors in the same area.

12 What are performance objectives?

Performance objectives are set of guidelines that personnel must follow for a firm to achieve
several successes in its regular company operations.

13 Explain each of the following that are part of a business plan.

Physical resources are tangible items that are necessary for any type of
13.1 Physical resources business to operate effectively. These resources must be accessible and
take up area. Physical resources are important and necessary for the daily
operations of the company.

Human resources are the people who work for an organization, industry,
13.2 Human resources business field, or economy.

Financial resources are the assets and money that underpin an

13.3 Financial resources organization's investments and operations. There are several ways in
which a business can gather and distribute its financial resources.

Who are the stakeholders who need to be involved/considered in the development of

14
a business plan?
The stakeholders listed below must be involved with or taken into account while creating a
business plan:
 Workers: They directly contribute to the plans that are carried out to help a company
achieve its goals and objectives. Employees are essential to the development and
administration of operational plans.
 Sponsors: The organization's sponsors provide the funds needed to establish and
oversee an operational plan, which is used to construct a workable and effective strategy
that will help in achieving the organization's set goals and objectives.
 Customers: They contribute to the plan's development and use its outcome. For
instance, if the objective was to create a product. It is the company's responsibility to
ensure that the product meets the customer’s requirements.

15 What is a definition of skilled labour?

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Skilled labor refers to a segment of the labor force that possesses the requisite knowledge,
training, and experience to perform increasingly complex physical or mental tasks.

16 What is performance measurement?

The process of continuously and regularly collecting data to monitor a strategy, policy, or
program's efficacy is known as performance measurement. It collects statistical data regarding
products, services, and manufacturing methods.

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17 What do you understand by the Financial Projections Report in a Business Plan?

A financial projection is a tool for financial forecasting that is used to assess future financial
performance. Businesses utilize them to secure funding, but internal planning and decision-
making can also benefit from their use.

Explain each of the following failures that may occur in a business and result in
18
changes to the Business Plan.
A system failure is an internal issue that occurs within a company.
It is necessary to reevaluate the procedures and methods that are currently in use inside
18.1 System failure
the system when there is a failure.
A product is unsuccessful if it is not profitable, cannot be maintained in the
18.2 product failure market, or does not meet the company's long-term objectives. This can
result in the product being taken off the market.
If a company fails to meet the expectations of its customers, it must compensate them
financially with things like refunds or future purchase discounts.
18.3 Service failure

19 What will you be looking for when reviewing a Business Performance Report?
we'll monitor my sales figures to see how well I'm doing in the market, which markets to target
next, and how to increase my performance. Furthermore, I'll search for my products and
services, including any plans for renewal and how long the current products will satisfy
customers' wants.

20 What performance indicators will you include in your business plan?

Common Key Performance Indicators (KPIs) include website visits, revenue growth rate, ROI,
cost per acquisition (CPA), lifetime value (LTV), and engagement rate.

21 How will you identify underperforming employees who may require coaching?
We will conduct random checks to identify underperformance in the workforce. We will
encourage staff to use the staff complaint system by offering incentives. Effective managers
are better at spotting and resolving underperformance problems. Underperformance-related
problems must be resolved as soon as possible. Not all underperformance issues require a
specific process. Examine additional options, such as using continual feedback, to improve
performance.

22 Why should a business plan be reviewed regularly?

It should be evaluated on a frequent basis. We can assess our progress and make the
necessary adjustments when things don't go as planned by regularly updating and reviewing
the plan. The analysis of a business plan provides the perfect platform for discussing plans,
objectives, and strategies.

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ABN: 39 122 778 563

Assessor Use Only

Attempt 1: Assessor Comments

 Satisfactory (S)  Not Satisfactory (NS)

Assessor Signature: Date:

Attempt 2: Assessor Comments

 Satisfactory (S)  Not Satisfactory (NS)

Assessor Signature: Date:

Attempt 3: Assessor Comments

 Satisfactory (S)  Not Satisfactory (NS)

Assessor Signature: Date:

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CRICOS Provider Code: 02992E
ABN: 39 122 778 563

ASSESSMENT 2 – PROJECT – STUDENT INFORMATION

This information is to be handed to each student to outline the assessment requirements.

Student Instructions:
1. You must complete the project and provide enough information to demonstrate sufficient understanding
of what has been asked to achieve competency. Please ask your Trainer/Assessor if you are unsure what
sufficient detail for an answer is.
2. Ask your Trainer/Assessor if you do not understand the project, case study and presentation, he/she may
be able to re-word the requirements for you or provide further assistance based on the Institute’s
“Reasonable Adjustment Policy”.
3. The document you produce should primarily be your own words and not plagiarised, nor copied.
4. Material taken directly from other sources must be presented in quotation marks (“ “) and be suitably
referenced.
5. You will be required to form a team of three students including yourself.

This project requires you to complete the assessment tasks in a workplace or simulated environment where
the conditions are typical of those in a working environment in an industry with which you are familiar.

The Project requires the student to demonstrate evidence of their ability to:

 Develop a business plan according to the requirements of your organisation, in consultation with
relevant stakeholders.
 Communicate the business plan to relevant stakeholders, confirming availability of skilled
resources to implement the business plan.
 Implement and monitor the business plan prepared including testing the Performance
Measurement System (PMS) defined in the business plan.
 Review the business performance against planned objectives in the business plan, and analyse
the strengths and weaknesses of the business plan.
 Report to relevant stakeholders the review of the business plan

Each task comes with a set of instructions. You are to follow and perform these instructions while being
supervised by the assessor and/or submit any required documentation.

Before starting this assessment, your assessor will discuss with you these tasks, including instructions and
guidance for satisfactorily completing them.

You will be required to work with at least TWO (2) other people to complete this assessment task. Proof of
consultation with be required.

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Scenario

You have been hired by two business partners (fellow students, family or friends) to assist in the
establishment of a new business, and specifically to develop the Business Plan.

The partners have decided to open a new business in a large local shopping centre. The business will be
unique to the shopping centre and the local area as it will sell women’s, men’s and children’s clothing made
only from sustainable materials including hemp, organic cotton, wool, silk and bamboo.

The shopping centre has a large BigW store, two specialist women’s clothing stores and one specialist men’s
clothing store. There is also a Rivers clothing store that sells clothing to for both women and men.

The shopping centre is located in Melbourne’s South East where the population demographic shows large
country of birth diversity and 45% of workers are employed in manufacturing, warehousing, hospitality and
cleaning services.

TASK 1: Prepare a Business Assessment report (This is NOT your business plan)

This task is to be completed with at least two other people playing the roles of the two business
partners. Proof of participation will be required. If your business owners are fellow students also
completing this unit, ORIGINAL work form each student is required. Identical, or near identical
assessments will NOT be assessed and will be returned for re-submission.

1. What State or Federal legislation will impact on this new business?

Competition and Consumer Act 2010 aims to protect consumers, encourage fair trade, and foster
competition.
2. Identify the needs, wants and expectations of potential customers.
The wants and requirements of potential customers include pet, garden, and health and beauty
products. Customers require polite service and superior products.
3. List business requirements and objectives of the business.

4. Identify competitors.
5. Establish performance objectives covering the first year of the business.

6. Establish the financial, human and physical resources required for the business.
Report:
Introduction
Establishing a business is an exciting undertaking that needs to be carefully planned and carried out. This report
outlines the objectives and demands of the company, assesses the needs and expectations of possible clients, identifies
competitors, sets performance goals, and ascertains the necessary resources in terms of funds, personnel, and tangible
assets. It also addresses the legal framework that affects the business.
Legislation impacting the business
The Competition and Consumer Act of 2010 (CCA) governs most market divisions, including those
involving suppliers, wholesalers, retailers, and consumers. This Act seeks to foster fair trade, competition,
and consumer protection to improve well-being in Australia.3 It include price-fixing, unethical behavior, anti-
competitive action, and advertising.
Needs, wants, and expectations of potential customers
Potential customers' wants and requirements include products for the garden, pets, and health and beauty.
The factors that can affect client loyalty, which is essential to any business's success, include customer
satisfaction, service quality, customer experience, and customer relationship management. 4 Happy
3
https://ppp.worldbank.org/public-private-partnership/sites/ppp.worldbank.org/files/documents/Australia_Competition%20and
%20Consumer%20Act_C2011C00003VOL01.pdf
4

https://www.researchgate.net/publication/370561455_Enhancing_customer_loyalty_through_quality_of_service_Effective_strategi
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consumers are more likely to refer it to others and come back for further purchases in the future. 5
Business requirements and objectives
Business requirements include:
 a strong business plans
 competent inventory purchasers
 an efficient inventory management system
 skilled personnel
 effective retail software
 policy standards
 third-party vendors
Our objectives are to expand the market share of our product or service, offer team-building opportunities,
enhance leadership skills, lower employee attrition, raise employee happiness, and engage with more people
in the community.
Competitors
Our main competitors are businesses that operate in the same market and provide comparable or different products.
The apparel industry is extremely saturated and features fierce rivalry, poor sales growth, and fierce price
competition. Our business will face competition from other fashion retailers like H&M, ZARA, Gap, and
Uniqlo because the fashion market is so competitive.6

Performance objectives for the first year

 To strike a monthly sales goal of $36,000, with a 10% monthly growth target for the first
three months.
 To provide outstanding customer service that encourages word-of-mouth advertising to
grow the clients and income.
 to keep monthly operational costs under $20,000.
 to control sales expenses to a minimum of 32%

Resources
Financial resources:
 Cash
 Cash equivalents such as savings, bonds, shares, and money owed to you
 Capacity to generate funds
 Financial institutions' credit lines
 Current credit availability
Human resources:
 staff's history
 Competencies and abilities of staff
 Team spirit
 Collaborative work ethic
 Employee loyalty
 Personal & partner skills
Physical resources:
 Land
 Buildings
 Equipment
 Tools
 Vehicles
 PCs
Conclusion

es_to_improve_customer_satisfaction_experience_relationship_and_engagement
5

https://www.researchgate.net/publication/370375109_Impact_of_Product_Quality_on_Customer_Satisfaction_Evidence_from_Sel
ected_Consumer_Durables
6
https://www.irejournals.com/formatedpaper/1704913.pdf
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In summary, when launching a new business, thorough planning and consideration of several important factors are
required. We should promote fair trade and adhere to the Competition and Consumer Act of 2010 to maintain
legal compliance. We should also understand the customers' wants to build loyalty. Well-defined business needs and
objectives serve as the foundation for the company's strategy, and competitive awareness facilitates strategic
positioning. The management should set definite performance targets for the first year and secure the required funding,
personnel, and equipment.

TASK 2: Develop a Business Plan

Using the template below, complete the business plan for the new business.

BUSINESS PLAN

Learner Name
Authentic clothing company
Workplace/Organisation
NSW
State/Territory
7/10/2024
Date Completed

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1. Brief description of the business

Authentic clothing company
Name of the business
Company
Business structure
NA
ABN
162 490 321
ACN, if applicable
7/10/2024
Date of establishment
17/21 Macquarie St, Parramatta NSW 2150, Australia
Business Address
7/10/2024
Date of establishment

2. Key people involved in the business plan (at least two)

Key people involved in the business plan can be the organisation’s key shareholders or leadership team of the
organisation or the leaders of teams involved in the business plan implementation.

Relationship with the organisation

Name Shareholding in the organisation (E.g. 100% owner, majority shareholder, minority
shareholder) or Work role at the organisation
Alina 98% owner

Sam Minority shareholder

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3. Products and services

Products relevant to the business plan (at least two)

Brief description of the product

Product name Must include details on features of the product, customer problems it solves, and
benefits it provides
Eco-friendly it features goods that represent real culture, like dresses made of bamboo fabric,
collection hemp pants, and organic cotton shirts.

Customizable clothes Customers can choose classic patterns, colors, and designs to be combined into
modern apparel products like t-shirts, hoodies, and jackets by using an online
customization tool.

Services relevant to the business plan (at least two)

Brief description of the service

Service name Must include details on features of the service, customer problems it solves, and benefits
it provides
Food and beverages Workers will welcome and help clients, inform them about the menu items served,
and offer table service.

Pet-friendly Dogs are welcome but they must stay in the designated area. Employees can provide
treats to dogs.

4. Financial resource requirements

Details of financial resource requirements

$500,000
Capital required to implement the business plan

Proposed use of funds (at least two) Proposed source of funds (at least one)

 Replacement of furniture loan

 Establishing a single co-working space

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5. Human resource requirements

Details of human resource requirements, including at least one skilled labour requirement

Competencies for skilled labour

Type of
Type of employment Nature of At least one from specific skills,
labour employment knowledge, behavioural
Work Headcount Permanent attributes, qualifications and
role required Skilled/Uns worker or Full-time or number of years of experience
killed Contract Part-time
worker If the type of labour is unskilled
labour, write NA
Carpenter $150000 skilled contract full-time A minimum of five years of
experience, a dedicated and
diligent worker with excellent
attention to detail, and carpentry
qualifications (Certification III
and IV)

Designer $50000 skilled contract Part-time Exceptional focus on details, a

year of expertise, and an
architecture undergraduate
degree.

6. Physical resource requirements

Details of physical resource requirements

Quantity required.
Resource
Type of resource (E.g. number of units, Nature of physical resource
required
weight, volume, area )

Construction Instruments and 3 objects

supplies machinery

Enough room to Physical arrangement 140 square meters area

expand into a new
location

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7. Regulatory requirements

List all permits and licences that may be required for new activities being planned, along with
permit/licence type and the specific location where the permit/licence is required.

Permits

Specific location where the permit is

Permit type Permit name required.
Must include postcode, city and state/territory

Installing a business Permit to place signs 3000, Melbourne, Victoria

sign, poster, or flag
on a walkway,
roadway, or structure
requires this permit.

There are now Outdoor dining permit 3000, Melbourne, Victoria

restrictions on
density for both
indoor and outdoor
dining at hospitality
locations.

Licenses

Specific location where the licence is

Licence type Licence name required.
Must include postcode, city and state/territory
You need this license Restaurant and Cafe License 3000, Melbourne, Victoria
if you want to sell
alcohol in a café,
restaurant, or any
other place where
customers are served
food.

This license is License to Discharge TradeWaste 3000, Melbourne, Victoria

required if you
oversee a
manufacturing
process, trade,
business, or industry
that produces trade
waste. Trade waste
comprises liquid
residues from
manufacturing and
commercial
activities, including
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chemicals, oils, fats,

and grease.

8. Marketing strategy

a. Customer needs for relevant products and services

 Top notch standard

 security
 expertise
 hygiene

b. Target market for relevant products and services

Product or service Target market

Eco-friendly clothes Men and women, 16+ years, from any educational background
and economic bracket, residing in the region, single or in a
relationship

Customizable clothes Men and women, 16+ years, any classes, residing locally, either
alone or in a family.

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Casuals Men and women who are over 16, have any level of education,
live locally, are single or in a relationship, and value stylish
apparel and high-quality services.

Office wears Men and women, employed or enrolled in college, local

residents, either single or in a relationship, and over the age of
sixteen.

a. Pricing structure for relevant products and services

Eco-friendly clothing is priced at $7. Clothes for casual use range in price from $5 to $10, while
formal wear costs $6 to $12. The company provides loyalty cards that come with a free product
after the tenth purchase.

b. Marketing/distribution channels for relevant products and services (at least one)
Social networking channels like Facebook

c. Advertising and promotion methods for relevant products and services (at least one)

Sponsored links and user-generated content

9. Financial indicators for the business plan

Financial indicators are statistics used to monitor the financial health and financial performance of
the business plan. Data for the financial indicators must be provided for one or more year – previous
year, current year or next year.
Along with the numerical data, the source from where the data has been taken must also be mentioned.

Year
Mention year
Financial indicator
Source – Relevant Source – Page
Amount
Document name number
$500000 Financial Projections 5
Revenue
Document
$100,000 Financial Projections 5
Net profit
Document
$200000 Financial Projections 5
Cash flow
Document
$50,000 (Initial Loan) Loan Agreement 8
Debt
Document
$100000 Financial statement 9
Shareholders’ equity

BSBOPS601 - Develop and implement business plans Page 20 of 19

 RTO No: 21870
CRICOS Provider Code: 02992E
ABN: 39 122 778 563

10. Productivity and performance targets for key result areas

Outline productivity and performance targets for key result areas

Productivity and Performance

Key Result Area Key Results Indicator
Target
a. yearly growth in sales 25% sales growth annually
1. Revenue and sales

Raise order rate by 60%

b. Order rate

A 95% score should be maintained

2. client satisfaction a. Customer satisfaction score

Eliminated defective products and reduce

b. return rate return rate of products by 10% each
month

1. Sources of information and documents accessed to prepare the business plan

List the sources of information and documents accessed to prepare the business plan (e.g. organisational
documents, financial statements etc.)
Organizational document
https://www.abs.gov.au/

BSBOPS601 - Develop and implement business plans Page 21 of 19

 RTO No: 21870
CRICOS Provider Code: 02992E
ABN: 39 122 778 563

TASK 3: Implement Business Plan

1. Meet with your business partners and review the Business Plan you have prepared. Identify any
changes that need to be made to the plan.
2. Identify sources of the skilled labour required to run this business and how they will be aware of
potential vacancies.
3. Explain in detail how you will monitor business performance following the opening of the new shop.
You should include at least FOUR (4) relevant metrics in your answer. (slide5)
4. Develop a Contingency Plan that covers system, product and service failures. You should include
TWO (2) of each type in your Plan. (Slide 6)
5. Develop in dot point format a policy document covering the management of under- performance.
Include coaching as one of your management strategies. (slide 7)
6. Explain how you will review business performance on an on-going basis. (slide 8)

Student Name Original or Digital Signature Date

(Alina) Alina Smith 7/10/2024

(Sam Watson) Sam Watson 7/10/2024

(Emily Brown) Emily Brown 7/10/2024

Your submission must be prepared using business software such as Microsoft Word or
Excel or PowerPoint or similar software. (Handwritten submissions are only acceptable with prior
approval from your trainer).

Your documents should be professionally formatted and include:

a. Your Name
b. Your Student ID
c. Unit Code
BSBOPS601 - Develop and implement business plans Page 22 of 19
 RTO No: 21870
CRICOS Provider Code: 02992E
ABN: 39 122 778 563

d. Assessment Number (i.e., BSBOPS601 Assessment 2)

Resources: Refer to the Resources section on Page 2.

BSBOPS601 - Develop and implement business plans Page 23 of 19

 RTO No: 21870
CRICOS Provider Code: 02992E
ABN: 39 122 778 563

ASSESSMENT 2 - PROJECT - ASSESSOR CHECKLIST

This checklist is to be used when assessing the students in this task. This checklist is to be completed for each student. Please refer to separate
mapping document for specific details relating to alignment of this task to the unit requirements.

Each task on this checklist must be found Satisfactory, to mark the assessment outcome as “Satisfactory”.

Student to provide the required information below

Student Name:

Student ID No:

Attempt 1: Attempt 2: Attempt 3:

In completing this Project, did the
student satisfactorily complete and
(Date) (Date) (Date)
submit the following:

Satisfactory Satisfactory Satisfactory

Task 1
 Identify relevant legislation.  Yes  No  Yes  No  Yes  No
 Identify customer needs, wants and  Yes  No  Yes  No  Yes  No
expectations.
 List business objectives and  Yes  No  Yes  No  Yes  No
requirements.  Yes  No  Yes  No  Yes  No
 Identify competitors.  Yes  No  Yes  No  Yes  No
 Establish performance objectives.  Yes  No  Yes  No  Yes  No
 Establish resources.
o Financial  Yes  No  Yes  No  Yes  No
o Human  Yes  No  Yes  No  Yes  No
o Physical  Yes  No  Yes  No  Yes  No

Task 2 – Develop a Business Plan

 Business description  Yes  No  Yes  No  Yes  No
 Key people  Yes  No  Yes  No  Yes  No
 Products / Services  Yes  No  Yes  No  Yes  No
 Financial resources  Yes  No  Yes  No  Yes  No
 Human Resources  Yes  No  Yes  No  Yes  No
 Physical resources  Yes  No  Yes  No  Yes  No
 Yes  No  Yes  No  Yes  No
 Regulatory requirements
 Yes  No  Yes  No  Yes  No
 Marketing strategy
 Yes  No  Yes  No  Yes  No
 Financial indicators
 Productivity and performance  Yes  No  Yes  No  Yes  No
targets
 Sources of information and  Yes  No  Yes   Yes 
documentation

BSBOPS601 - Develop and implement business plans Page 24 of 19

 RTO No: 21870
CRICOS Provider Code: 02992E
ABN: 39 122 778 563

Task 3 – Implement Business Plan.

 Meet with team to discuss  Yes  No  Yes  No  Yes  No
changes.
 Identify sources of skilled labour.  Yes  No  Yes  No  Yes  No
 Explain monitoring and business  Yes  No  Yes  No  Yes  No
performance.
 Develop contingency plan.  Yes  No  Yes  No  Yes  No
 Develop under performance policy
document.  Yes  No  Yes  No  Yes  No
 Explain on-going business
performance review.  Yes  No  Yes  No  Yes  No

Team Meeting
Did the student provide evidence of
collaboration with at least TWO (2) others  Yes  No  Yes  No  Yes  No

BSBOPS601 - Develop and implement business plans Page 25 of 19

 RTO No: 21870
CRICOS Provider Code: 02992E
ABN: 39 122 778 563

Assessor Use Only

Attempt 1: Assessor Comments

 Satisfactory (S)  Not Satisfactory (NS)

Assessor Signature: Date:

Attempt 2: Assessor Comments

 Satisfactory (S)  Not Satisfactory (NS)

Assessor Signature: Date:

Attempt 3: Assessor Comments

 Satisfactory (S)  Not Satisfactory (NS)

Assessor Signature: Date:

BSBOPS601 - Develop and implement business plans Page 26 of 19