Certy IQ

Premium exam material

Get certification quickly with the CertyIQ Premium exam material.
Everything you need to prepare, learn & pass your certification exam easily. Lifetime free updates
First attempt guaranteed success.
https://www.CertyIQ.com
 Servicenow

(CSA)

ServiceNow Certified System Administrator

Total: 345 Questions

Link: https://certyiq.com/papers?provider=servicenow&exam=csa
Question: 1 CertyIQ
A Service Catalog may include which of the following components?

A. Order Guides, Exchange Rates, Calendars

B. Order Guides, Catalog Items, and Interceptors
C. Catalog Items, Asset Contracts, Task Surveys
D. Record Producers, Order Guides, and Catalog Items

Answer: D

Explanation:

Correct answer is D:Record Producers, Order Guides, and Catalog Items.

Question: 2 CertyIQ
Which one of the following statements applies to a set of fields when they are coalesced during an import?

A. If a match is found using the coalesce fields, the existing record is updated with the information being
imported
B. If a match is not found using the coalesce fields, the system does not create a Transform Map
C. If a match is found using the coalesce fields, the system creates a new record
D. If a match is not found using the coalesce fields, the existing record is updated with the information being
imported

Answer: A

Explanation:

If a match is found using the coalesce fields, the existing record is updated with the information being
imported.

Question: 3 CertyIQ
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

A. A metric is a report gauge used on homepages to display real-time data

B. A metric is a time measurement used to report the effectiveness of workflows and SLAs
C. A metric is used to measure and evaluate the effectiveness of IT service management processes
D. A metric is a comparative measurement used to report the effectiveness of flows and SLAs.

Answer: C

Explanation:

Correct answer is C:A metric is used to measure and evaluate the effectiveness of IT service management
processes.
Question: 4 CertyIQ
The display sequence is controlled in a Service Catalog Item using which of the following?

A. The Default Value field in the Catalog Item form

B. The Sequence field in the Catalog Item form
C. The Order field in the Variable form
D. The Choice field in the Variable form

Answer: C

Explanation:

Correct answer is C:The Order field in the Variable form.

Reference:

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/service-catalog-
management/concept/c_DefineVariableSetLayout.html#d1331070e66

Question: 5 CertyIQ
Reports can be created from which different places in the platform? (Choose two.)

A. List column heading

B. Metrics module
C. Statistics module
D. View / Run module

Answer: AD

Explanation:

A. List column heading.

D. View / Run module.

Question: 6 CertyIQ
Knowledge Base Search results can be sorted by which of the following? (Choose three.)

A. Most recent update

B. Popularity
C. Relevancy
D. Manager assignment
E. Number of views

Answer: ACE

Explanation:

A. Most recent update.

 C. Relevancy.

E. Number of views.

Question: 7 CertyIQ
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

A. RITM (Number)>REQ (Number)>PROCUREMENT (Number)

B. REQ (Number)>RITM (Number)>PROCUREMENT (Number)
C. REQ (Number)>RITM (Number)>TASK (Number)
D. FULFILLMENT (Number)>RITM (Number)>TASK (Number)

Answer: C

Explanation:

REQ (Number)>RITM (Number)>TASK (Number).

Question: 8 CertyIQ
Which term refers to application menus and modules which you may want to access quickly and often?

A. Breadcrumb
B. Favorite
C. Tag
D. Bookmark

Answer: B

Explanation:

Correct answer is B:Favorite.

Question: 9 CertyIQ
What is generated from the Service Catalog once a user places an order for an item or service?

A. A change request
B. An Order Guide
C. A request
D. An SLA

Answer: C

Explanation:

C is the correct answer.

Request is generated from Service Catalog once a user places an order for an item or service? The order
 could be placed in Production Environment or Service Portal (to produce a record).

Question: 10 CertyIQ
From the User menu, which actions can a user select? (Choose three.)

A. Send Notifications
B. Log Out ServiceNow
C. Elevate Roles
D. Impersonate Users
E. Order from Service Catalog
F. Approve Records

Answer: BCD

Explanation:

B. Log Out ServiceNow

C. Elevate Roles

D. Impersonate Users

Question: 11 CertyIQ
Buttons, form links, and context menu items are all examples of what type of functionality?

A.Business Rule
B.UI Action
C.Client Script
D.UI Policy

Answer: B

Explanation:

Correct answer is B:UI Action.

Question: 12 CertyIQ
Which of the following is true of Service Catalog Items in relation to the Service Catalog?

A.They run behind the scenes.

B.They are the building blocks.
C.They are optional.
D.They provide options.

Answer: B
 Explanation:

Correct answer is B:They are the building blocks.

Question: 13 CertyIQ
Table Access Control rules are processed in the following order:

A.any table name (wildcard), parent table name, table name

B.table name, parent table name, any table name (wildcard)
C.parent table name, table name, any table name (wildcard)
D.any table name (wildcard), table name, parent table name

Answer: B

Explanation:

B Record ACL rules consist of table and field names. The table name is the table that you want to secure. If
other tables extend from this table, then the table is considered a parent table. ACL rules for parent tables
apply to any table that extends the parent table. The field name is the field that you want to secure. Some
fields are part of multiple tables because of table extension. ACL rules for fields in a parent table apply to any
table that extends the parent table.

Question: 14 CertyIQ
What is the platform name for the User table?

A.u_users
B.sys_users
C.x_users
D.sys_user

Answer: D

Explanation:

D is correct, you search for sys_user.list to access the user table.

Question: 15 CertyIQ
A REQ number in the Service Catalog represents`¦

A.the order number.

B.the stage.
C.the task to complete.
D.the individual item in the order.

Answer: A
 Explanation:

Correct answer is A:The order number.

Question: 16 CertyIQ
Which would NOT appear in the History section of the Application Navigator?

A.Records
B.UI Pages
C.Lists
D.Forms

Answer: B

Explanation:

UI pages and other non-standard interfaces not tracked.

Question: 17 CertyIQ
Which one of the following statements is a recommendation from ServiceNow about Update Sets?

A.Avoid using the Default Update set as an Update Set for moving customizations from instance to instance
B.Before moving customizations from instance to instance with Update Sets, ensure that both instances are
different versions
C.Use the Baseline Update Set to store the contents of items after they are changed the first time
D.Once an Update Set is closed as Complete, change it back to In Progress until it is applied to another instance

Answer: A

Explanation:

Avoid using the Default Update set as an Update Set for moving customizations from instance to instance.

Question: 18 CertyIQ
Which of the following is used to initiate a flow?

A.A Trigger
B.Core Action
C.A spoke
D.An Event

Answer: A

Explanation:

A is the answer. A trigger is used to initiate a flow.

 Reference:

https://developer.servicenow.com/dev.do#!/learn/courses/tokyo/app_store_learnv2_aescreateappfromscratch_tokyo_

create_an_app_from_scratch_with_app_engine_studio/app_store_learnv2_aescreateappfromscratch_

tokyo_automate_processes_with_flows/app_store_learnv2_aescreateappfromscratch_tokyo_flow_editor

Question: 19 CertyIQ
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service
Catalog variables?

A.Service Catalog variables can only be used in Record Producers

B.Service Catalog variables can only be used in Order Guides
C.Service Catalog variables cannot affect the order price
D.Service Catalog variables are global by default

Answer: D

Explanation:

D is correct. In the Catalog Administration module of Additional ServiceNow Fundamentals Content in the on
demand course, it says:"Service Catalog variables are flagged as "Global" by default and will display in all the
execution tasks of a requested item."

Question: 20 CertyIQ
Which one of the following statements is true about Column Context Menus?

A.It displays actions such as creating quick reports, configuring the list, and exporting data
B.It displays actions related to filtering options, assigning tags, and search
C.It displays actions related to viewing and filtering the entire list
D.It displays actions such as view form, view related task, and add relationship

Answer: A

Explanation:

It displays actions such as creating quick reports, configuring the list, and exporting data.

Question: 21 CertyIQ
Which ServiceNow products can be used to discover and populate the CMDB? (Choose two.)

A. Discovery
B. IntegrationHub ETL
C. Finder
D. CMDB Plug-in
E. CMDB Integration Dashboard
 Answer: AB

Explanation:

Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/configuration-management/co
ncept/c_OptionsToPopulateCMDB.html

Question: 22 CertyIQ
When using the Load Data and Transform Map process, what is the Mapping Assist used for?

A. Mapping fields using the Import Log

B. Mapping fields using Transform History
C. Mapping fields using an SLA
D. Mapping fields using a Field Map

Answer: D

Explanation:

Correct answer is D:Mapping fields using a Field Map.

Reference:

https://docs.servicenow.com/bundle/sandiego-platform-administration/page/script/server-
scripting/concept/c_MappingOptions.html

Question: 23 CertyIQ
Which one of the following statements describes the contents of the Configuration Management Database
(CMDB)?

A. The CMDB contains data about tangible and intangible business assets
B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company
C. The CMDB archives all Service Management PaaS equipment metadata and usage statistics
D. The CMDB contains ITIL process data pertaining to configuration items

Answer: A

Explanation:

The CMDB contains data about tangible and intangible business assets.

Question: 24 CertyIQ
In what order should filter elements be specified?

A. Field, Operator, then Value

B. Field, Operator, then Condition
 C. Operator, Condition, then Value
D. Value, Operator, then Field

Answer: A

Explanation:

Field, Operator, then Value.

Reference:

https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/using-
lists/task/t_CreatingFilters.html

Question: 25 CertyIQ
Which statement is true about business rules?

A. A business rule must run before a database action occurs

B. A business rule can be a piece of Javascript
C. A business rule must not run before a database action occurs
D. A business rule monitors fields on a form

Answer: B

Explanation:

B is the correct answer,

* BR can be set to run before OR AFTER the database action has occurred.

* BRs are server-side logic/script that execute when database records are queried, updated, inserted, or
deleted. Business Rules respond to database interactions regardless of access method: for example, users
interacting with records through forms or lists, web services, or data imports (configurable). Business Rules
do not monitor forms or form fields but do execute their logic when forms interact with the database such as
when a record is saved, updated, or submitted.

Question: 26 CertyIQ
Which of the following are a type of client scripts supported in ServiceNow? (Choose four.)

A. onSubmit
B. onUpdate
C. onCellEdit
D. onLoad
E. onEdit
F. onChange
G. onSave

Answer: ACDF

Explanation:
 Acdf correct.

on Submit when a form is submitted.

on Load execute script logic when forms are loaded

on CellEdit Client Script is for lists rather than form

on Change when a particular field's value changes

Reference:

https://developer.servicenow.com/dev.do#!/learn/courses/quebec/app_store_learnv2_scripting_quebec_scripting_

in_servicenow/app_store_learnv2_scripting_quebec_client_side_scripting/app_store_learnv2_scripting_

quebec_client_script_types

Question: 27 CertyIQ
Which type of tables may be extended by other tables, but do not extend another table?

A. Base Tables
B. Core Tables
C. Extended Tables
D. Custom Tables

Answer: A

Explanation:

Correct answer is A:Base Tables.

Question: 28 CertyIQ
Which of the following statement describes the purpose of an Order Guide?

A. Order Guides restrict the number of items in an order to only one item per request
B. Order Guide provide a list of guidelines for Administrators on how to set up item variables
C. Order Guide provide the ability to order multiple, related items as one request
D. Order Guides take the user directly to the checkout without prompting for information

Answer: C

Explanation:

Order Guide provide the ability to order multiple, related items as one request.

Reference:

https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-
management/concept/c_ServiceCatalogOrderGuides.html
Question: 29 CertyIQ
Which tool is used to have conversations with logged-in users in real-time?

A. Connect Chat
B. Now Messenger
C. User Presence
D. Comments

Answer: A

Explanation:

Connect Chat is a real-time messaging tool that enables users to chat with individuals and groups, quickly
share files, and collaborate on any record by connecting with the right people instantly. It is not supported in
Next Experience1. Agent Chat is the newer version of Connect Chat in ServiceNow. One of the first
differences you’ll notice is that Agent Chat is not available in the standard ServiceNow user interface. Agents
receive chats as well as other work items within Agent Workspace, which is a newer and more modern user
interface (UI)2.

Question: 30 CertyIQ
Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)

A. Service Processes
B. User Permissions
C. Tables and Fields
D. A Database
E. The Dependency View

Answer: ACDE

Explanation:

A. Service Processes

C. Tables and Fields

D. A Database

E. The Dependency View

Question: 31 CertyIQ
What is a formatter? Select one of the following.

A.A formatter allows you to configure applications on your instance

B.A formatter is a form element used to display information that is not a field in the record
C.A formatter allows you to populate fields automatically
D.A formatter is a set of conditions applied to a table to help find and work with data
 Answer: B

Explanation:

A formatter is a form element used to display information that is not a field in the record.

Reference:

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/form-
administration/concept/c_Formatters.html

Question: 32 CertyIQ
When searching using the App Navigator search field, what can be returned? (Choose four.)

A.Names of Applications and Modules

B.Names of Modules
C.Names of Applications
D.Favorites
E.History Records
F.Titles of Dashboard Gauges

Answer: ABCD

Explanation:

A.Names of Applications and Modules

B.Names of Modules

C.Names of Applications

D.Favorites

Question: 33 CertyIQ
Which technique is used to get information from a series of referenced fields from different tables?

A.Table-Walking
B.Sys_ID Pulling
C.Dot-Walking
D.Record-Hopping

Answer: C

Explanation:

Correct answer is C:Dot-Walking.

Reference:

https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/navigation/reference/dot-
walking-examples.html
Question: 34 CertyIQ
What is a schema map?

A.A schema map enables administrators to define records from specific tables as trouble sources for
Configuration Items
B.A schema map graphically organizes the visual task boards for the CMDB
C.A schema map graphically displays the Configuration Items that support a business service
D.A schema map displays the details of tables and their relationships in a visual manner, allowing
administrators to view and easily access different parts of the database schema

Answer: D

Explanation:

A schema map displays the details of tables and their relationships in a visual manner, allowing administrators
to view and easily access different parts of the database schema.

Reference:

https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/table-
administration/concept/c_SchemaMapForTables.html

Question: 35 CertyIQ
Which one of the following statements best describes the purpose of an Update Set?

A.An Update Set allows administrators to group a series of changes into a named set and then move this set as
a unit to other systems
B.By default, an Update Set includes customizations, Business Rules, and homepages
C.An Update Set is a group of customizations that is moved from Production to Development
D.By default, the changes included in an Update Set are visible only in the instance to which they are applied

Answer: A

Explanation:

An Update Set allows administrators to group a series of changes into a named set and then move this set as
a unit to other systems.

Reference:

https://docs.servicenow.com/bundle/rome-application-development/page/build/system-update-
sets/concept/system-update-sets.html

Question: 36 CertyIQ
Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)

A.Banner Image
 B.Record Number Format
C.Browser Tab Title
D.System Date Format
E.Form Header Size

Answer: ACD

Explanation:

A.Banner Image

C.Browser Tab Title

D.System Date Format

Reference:

https://docs.servicenow.com/ja-JP/bundle/rome-platform-user-interface/page/administer/navigation-and-
ui/task/t_ConfigureLogoColorsSysDfltsUI16.html

Question: 37 CertyIQ
What is the function of user impersonation?

A.Testing and visibility

B.Activate verbose logging
C.View custom perspectives
D.Unlock Application master list

Answer: A

Explanation:

Correct answer is A:Testing and visibility.

Question: 38 CertyIQ
What information does the System Dictionary contain?

A.The human-readable labels and language settings

B.The definition for each table and column
C.The information on how tables relate to each other
D.The language dictionary used for spell checking

Answer: B

Explanation:

The definition for each table and column.

Reference:

https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/use/using-
 forms/task/t_EditingInForms.html

Question: 39 CertyIQ
When working on a form, what is the difference between Insert and Update operations?

A.Insert creates a new record and Update saves changes, both remain on the form
B.Insert creates a new record and Update saves changes, both exit the form
C.Insert saves changes and exits the form, Update saves changes and remains on the form
D.Insert saves changes and remains on the form, Update saves changes and exits the form

Answer: B

Explanation:

B is correct Click Submit or Update to save changes and return to the previously viewed page. Insert - Saves
the item as a new record and returns to the previously viewed page.

Reference:

https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/use/using-
forms/task/t_EditingInForms.html

Question: 40 CertyIQ
How is the Event Log different from the Event Registry?

A.Event Log contains generated Events, the Event Registry is a table of Event definitions
B.Event Log is formatted in the Log style, the Event Registry displays different fields
C.Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were
triggered during the day (24-hour period)
D.Event Log is the same as the Event Registry

Answer: A

Explanation:

A is partially correct. Event Registry is a feature that allows ServiceNow to capture events from external
systems, such as servers, applications, and network devices. The Event Registry provides a way to collect and
analyze events from multiple sources in a single location, allowing organizations to identify patterns and
trends in their IT infrastructure. The Event Registry can be configured to trigger notifications, alerts, and other
actions based on specific events, enabling organizations to proactively manage their IT environment.

Reference:

https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/platform-
events/event-logs-2.html

https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/platform-
events/concept/c_EventRegistry.html
Question: 41 CertyIQ
What is a Dictionary Override?

A. A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as
a newer local customer update
B. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT
services
C. A Dictionary Override is a task within a flow that requests an action before the flow can continue
D. A Dictionary Override sets field properties in extended tables

Answer: D

Explanation:

Dictionary overrides provide the ability to define a field on an extended table differently from the field on the
parent table. For example, for a field on the Task [task] table, a dictionary override can change the default
value on the Incident [incident] table without affecting the default value on Task [task] or on Change [change]

Question: 42 CertyIQ
Which group of permissions is used to control Application and Module access?

A. Access Control Rules

B. UI Policies
C. Roles
D. Assignment Rules

Answer: C

Explanation:

C. Roles are used to control application and module access in most systems that use role-based access
control (RBAC) as a security model. Roles are assigned to users or groups and define the permissions and
access levels that they have within the system. By defining roles with specific permissions, access to
applications and modules can be restricted to only those users who need it, while preventing unauthorized
access. Access Control Rules, UI Policies, and Assignment Rules are used for other purposes within the
system, such as enforcing data security or automating tasks.

Question: 43 CertyIQ
What is a Record Producer?

A. A Record Producer is a type of Catalog Item that is used for Requests, not Services
B. A Record Producer creates user records
C. A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests
D. A Record Producer is a type of a Catalog Item that allows users to create task-based records from the
Service Catalog

Answer: D
 Explanation:

Correct answer is D. A Record Producer is a type of Catalog Item that allows users to create task-based
records from the Service Catalog.

In the context of IT service management and ServiceNow platform, a Record Producer is a type of Catalog
Item that enables users to create new records of a specified table and task-based records from the Service
Catalog interface. It is a form-based interface that presents users with fields and options to fill in, which then
generates a new record in the designated table with the entered information.

Record Producers are often used to facilitate user self-service and automate the creation of records for
various types of requests, such as incidents, change requests, or service requests. They can also be used to
bundle multiple requests into a single, easy-to-use interface, making it simpler for users to order multiple
services or items at once.

Question: 44 CertyIQ
Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in
common?

A. They direct the user to a record producer

B. They direct the user to a catalog property
C. They direct the user to a catalog UI policy
D. They direct the user to a catalog client script

Answer: A

Explanation:

They direct the user to a record producer.

Question: 45 CertyIQ
What is the Import Set Table?

A. A table where data will be placed, post-transformation

B. A table that determines relationships
C. A staging area for imported records
D. A repository for Update Set information

Answer: C

Explanation:

Correct answer is C. Import Set Table is a staging area for imported records in ServiceNow. It is used to import
data from various sources into ServiceNow tables. Import Set Tables provide a temporary holding area for
records imported from a data source such as a CSV file, an Excel file, or a database table. Once the records
are imported into the Import Set Table, they can be transformed and then moved to the appropriate
ServiceNow table. The Import Set Table is typically used in conjunction with Transform Maps, which define
how the imported data is transformed and mapped to ServiceNow tables
Question: 46 CertyIQ
What is a characteristic of importing data into ServiceNow?

A. An existing Transform Map can be used one time on the same import set
B. Coalesce fields are used only after running Transform
C. Any user can manage and set up import sets
D. An existing Transform Map can be used multiple times on the same import set

Answer: D

Explanation:

Correct answer is D. An existing Transform Map can be used multiple times on the same import set is a
characteristic of importing data into ServiceNow. Transform Maps are used to map data from an import set to
fields in a ServiceNow table. Once a Transform Map is created, it can be used multiple times on the same
import set or on different import sets that have the same data structure. This makes it easier to import data
into ServiceNow, especially if you need to import the same type of data on a regular basis.

Question: 47 CertyIQ
What module in the Service Catalog application does an Administrator access to begin creating a new item?

A. Maintain Categories
B. Maintain Items
C. Content Items
D. Items

Answer: B

Explanation:

The module that an Administrator would access to begin creating a new item in the Service Catalog
application would be "B. Maintain Items".

Question: 48 CertyIQ
Which of the following allows a user to edit field values in a list without opening the form?

A. Data Editor
B. Edit Menu
C. List Editor
D. Form Designer

Answer: C

Explanation:

Correct answer is C:List Editor.

Reference:
 https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/list-
administration/reference/r_AdministeringTheListEditor.html

Question: 49 CertyIQ
Which three Variable Types can be added to a Service Catalog Item?

A. True/False, Multiple Choice, and Ordered

B. True/False, Checkbox, and Number List
C. Number List, Single Line Text, and Reference
D. Multiple Choice, Select Box, and Checkbox

Answer: D

Explanation:

Correct answer is D:Multiple Choice, Select Box, and Checkbox.

Question: 50 CertyIQ
How are Workflows moved between instances?

A. Workflows are moved using Update Sets

B. Workflows are moved using Transform Maps
C. Workflows are moved using Application Sets
D. Workflows cannot be moved between instances

Answer: A

Explanation:

A. Workflows are moved using Update Sets.

Update Sets are used to move customizations and configurations from one ServiceNow instance to another.
Workflows, being a type of customization, can be moved between instances using Update Sets. When you
create an Update Set, you can add workflows to it, along with any related components such as tables, fields,
business rules, and UI pages. Once you have created an Update Set, you can then export it from the source
instance and import it into the target instance. This allows you to move workflows and other customizations
between instances as needed.

Question: 51 CertyIQ
The baseline Service Catalog homepage contains links to which of the following components?

A. Record Producers, Order Guides, and Catalog Items

B. Order Guides, Item Variables, and flows
C. Order Guides, Catalog Items, and flows
D. Record Producers, Order Guides, and Item Variables
 Answer: A

Explanation:

Record Producers, Order Guides, and Catalog Items.

Reference:

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/service-catalog-
management/concept/c_ViewNavSvrCat.html

Question: 52 CertyIQ
Which of the following statements is true when a new table is created by extending another table?

A. The new table archives the parent table and assumed its roles in the database
B. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none
of the existing fields
C. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself
D. The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI
Policies of the parent table

Answer: C

Explanation:

The new table inherits all of the fields of the parent table and can also contain new fields unique to itself.

Question: 53 CertyIQ
Where can Admins check which release is running on an ServiceNow instance?

A. Memory Stats module

B. Stats module
C. System.upgraded table
D. Transactions log

Answer: B

Explanation:

Correct answer is B:Stats module.

Question: 54 CertyIQ
A knowledge article must be which of the following states to display to a user?

A. Published
B. Drafted
C. Retired
D. Reviewed
 Answer: A

Explanation:

Correct answer is A: Published.

Question: 55 CertyIQ
What is the name of the conversational bot platform that provides assistance to help users obtain information,
make decisions, and perform common tasks?

A. Answer Agent
B. live Feed
C. Virtual Agent
D. Connect Chat

Answer: C

Explanation:

Correct answer is C:Virtual Agent.

Question: 56 CertyIQ
What is the purpose of a Related List?

A.To create a one-to-many relationship

B.To dot-walk to a core table
C.To present related fields
D.To present related records

Answer: D

Explanation:

Correct answer is D:To present related records.

Reference:

https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/use/using-
forms/concept/c_RelatedLists.html

Question: 57 CertyIQ
Which one of the following statements describes the purpose of a Service Catalog flow?

A.A Service Catalog flow generates three basic components: item variable types, tasks, and approvals
B.Although a Service Catalog flow cannot send notifications, the flow drives complex fulfillment processes
C.A Service Catalog flow is used to drive complex fulfillment processes and sends notifications to defined
users or groups
 D.A Service Catalog flow generates three basic components: item variable types, tasks, and notifications

Answer: C

Explanation:

A Service Catalog flow is used to drive complex fulfillment processes and sends notifications to defined users
or groups.

Question: 58 CertyIQ
Which term best describes something that is created, has worked performed upon it, and is eventually moved to a
state of closed?

A.report
B.flow
C.event
D.task

Answer: D

Explanation:

Correct answer is D:task

Question: 59 CertyIQ
Which are valid Service Now User Authentication Methods? (Choose three.)

A.XML feed
B.Local database
C.LDAP
D.SSO
E.FTP authentication

Answer: BCD

Explanation:

B. Local database

C.LDAP

D.SSO

Reference:

https://docs.servicenow.com/bundle/sandiego-platform-security/page/integrate/single-sign-
on/concept/c_Authentication.html
Question: 60 CertyIQ
Access Control rules may be defined with which of the following permission requirements? (Choose three.)

A.Roles
B.Conditional Expressions
C.Assignment Rules
D.Scripts
E.User Criteria
F.Groups

Answer: ABD

Explanation:

ABD Access Control Rules allow access to the specified resource if all three of these checks evaluate to true:
The user has one of the roles specified in the Role list, or the list is empty. Conditions in the Condition field
evaluate to true, or conditions are empty.The script in the Script field (advanced) evaluates to true, or sets the
variable "answer" to true, or is empty.The three checks are evaluated independently in the order displayed
above.

Question: 61 CertyIQ
Which section of the ServiceNow UI allows you to perform a global search?

A. Application Navigator
B. Banner frame
C. List pane
D. Content frame

Answer: B

Explanation:

Correct answer is B:Banner frame.

Question: 62 CertyIQ
How do you make a list filter available to everyone?

A. Make active, assign a name, and save

B. Assign a group, set visibility, and save
C. Assign a name, set visibility, and save
D. Make active, set visibility, and save

Answer: C

Explanation:

C is Correct. 1. You need to give the filter a name "Save as". 2. Set the Visibility. 3. Save.
Question: 63 CertyIQ
What would NOT appear in the Application Navigator if `service` is typed into the filter field?

A. Configuration > Business Services

B. Self-Service > Knowledge
C. Service Portal > Widgets
D. Incident > Assigned to me

Answer: D

Explanation:

D is the correct because 'Configuration > Business Services' DO appear when service is searched in the filter
navigator.

Question: 64 CertyIQ
Which of the following is used to categorize, flag, and locate records?

A. Search
B. Favorites
C. Tags
D. Bookmarks

Answer: C

Explanation:

Correct answer is C: Tags.

Reference:

https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/use/common-ui-
elements/concept/c_Tags.html

Question: 65 CertyIQ
Which tool should be used to populate commonly used fields in a form?

A. Template
B. Reference Qualifier
C. Formatter
D. Assignment Rule

Answer: A

Explanation:

A
 Templates simplify the process of submitting new records by populating fields automatically.

Reference:

https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/form-
administration/concept/c_Templates.html

Question: 66 CertyIQ
How is a group defined in ServiceNow?

A. A group is one record stored in the Group Type [sys_user_group_type] table

B. A group is one record stored in the Group [sys_user_group] table
C. A group defines a set of users that share the same location
D. A group defines a set of users that share the same job title

Answer: B

Explanation:

A group is one record stored in the Group [sys_user_group] table.

Question: 67 CertyIQ
What is a role in ServiceNow?

A. A role is one record in the Role [user_sys_role] table

B. A role is a set of modules for a particular application
C. A role is one record in the Role [sys_user_role] table
D. A role is a persona used in Live Feed Chat

Answer: C

Explanation:

A role is one record in the Role [sys_user_role] table.

Question: 68 CertyIQ
What is a Notification?

A. A new Knowledge article created by a Business Rule

B. A tool for alerting users that events that concern them have occurred
C. A message through Connect related to a Change Request
D. An email file attachment

Answer: B

Explanation:
 A tool for alerting users that events that concern them have occurred.

Question: 69 CertyIQ
Which one of the following is NOT a type of Visual Task Board?

A. Flexible
B. Freeform
C. Feature
D. Guided boards

Answer: C

Explanation:

Correct answer is C:Feature.

Question: 70 CertyIQ
What is (are) best practice(s) regarding users/groups/roles? (Choose two.)

A. You should never assign roles to groups.

B. You should assign roles to users.
C. You should add users to groups.
D. You should assign roles to groups.

Answer: CD

Explanation:

C. You should add users to groups.

D. You should assign roles to groups.

Question: 71 CertyIQ
What are two ways to generate an Event? (Choose two.)

A.Business Rule
B.Workflow
C.Log entry
D.Knowledge article publication

Answer: AB

Explanation:

A.Business Rule

B.Workflow
Question: 72 CertyIQ
Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that
extend it, such as the Incident [incident] and
Problem [problem] tables?

A.Task [task]
B.Assignment [assignment]
C.Service [service]
D.Workflow [workflow]

Answer: A

Explanation:

A is correct but ambiguous for non-native speakers. As Incident and Problem are core tables themself and
task is a base table.

Question: 73 CertyIQ
Which of the following statements describes how data is organized in a table?

A. A column is a field in the database and a record is one user

B. A column is one field and a record is one row
C. A column is one field and a record is one column
D. A column contains data from one user and a record is one set of fields

Answer: B

Explanation:

B is correct.

A table is a collection of records in the database. Each record corresponds to a row in a table, and each field
on a record corresponds to a column on that table.

Reference:

https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/table-
administration/concept/c_TableAdministration.html

Question: 74 CertyIQ
What is a sys_id?

A.Unique 32-character identifier that is assigned to every record

B.A client-side Business Rule
C.A server-side Business Rule
D.Unique 64-character identifier that is assigned to every record
 Answer: A

Explanation:

Unique 32-character identifier that is assigned to every record.

Reference:

https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/table-
administration/concept/c_UniqueRecordIdentifier.html

Question: 75 CertyIQ
When creating a global custom table named `abc`, what is the table name that is automatically assigned by the
platform?

A.snc_abc
B.abc
C.u_abc
D.sys_abc

Answer: C

Explanation:

Correct answer is C:u_abc

Question: 76 CertyIQ
Access Control rules may provide access security for which of the following database objects?

A.For a specific role, group, or user

B.For a specific row, column, or table
C.For specific groups
D.For a specific CMDB Configuration item

Answer: B

Explanation:

B. For a specific row, column, or table While all the options provided are valid for access control rules in
ServiceNow, the most commonly associated database objects with access security in ServiceNow are specific
rows, columns, or tables. Access control rules can be applied to these elements to define who can view,
modify, or interact with the data stored .

within them.

Reference:

https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/contextual-
security/concept/access-control-rules.html
Question: 77 CertyIQ
What is the primary application used to load data into ServiceNow?

A. Service Level Management

B. Configuration
C. System Import Sets
D. System Update Sets

Answer: C

Explanation:

System Import Sets is correct.

Reference:

https://developer.servicenow.com/dev.do#!/learn/learning-
plans/quebec/new_to_servicenow/app_store_learnv2_importingdata_quebec_load_data

Question: 78 CertyIQ
Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?

A.Select Data Source, Schedule Transform

B.Load Data, Create Transform Map, Run Transform
C.Define Data Source, Select Transform Map, Run Transform
D.Select Import Set, Select Transform Map, Run Transform

Answer: B

Explanation:

B. Load Data, Create Transform Map, Run Transform.

Question: 79 CertyIQ
Which tool is used for creating dependencies between configuration items in the CMDB?

A. CI Relationship Editor
B. CMDB Builder
C. CI Service Manager
D. Cl Class Manager

Answer: D

Explanation:

The CI Class Manager is used to define and manage CI classes, while the CI Relationship Editor is used to
establish and manage relationships between CIs in the CMDB. Therefore, the answer is A.
Question: 80 CertyIQ
What is the difference between a UI Policy and Data Policy?

A. Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI
Policies are set only by web services
B. Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies
C. Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form
interactions
D. Data Policies run only after UI Policies run successfully

Answer: C

Explanation:

C-Data policies enable you to enforce data consistency by setting mandatory and read-only states for fields.

Data policies are similar to UI policies, but UI policies only apply to data entered on a form through the
standard browser. Data policies can apply rules to all data entered into the system, including data brought in
through import sets or web services and data entered through the mobile UI.
 Thank you
Thank you for being so interested in the premium exam material.
I'm glad to hear that you found it informative and helpful.

But Wait

I wanted to let you know that there is more content available in the full version.
The full paper contains additional sections and information that you may find helpful,
and I encourage you to download it to get a more comprehensive and detailed view of
all the subject matter.

Download Full Version Now

Total: 345 Questions

Link: https://certyiq.com/papers?provider=servicenow&exam=csa