kav|er Inst|tute of Management

8hubaneswar


Ass|gnment
Lmot|ona| Inte|||gence
nkD Instrument (nkDI)
Subm|tted by
Iyot|rmayee Chhotray
ln presenL scenarlo ln order Lo run pro[ecLs successfully pro[ecL managers
need Lo masLer more Lhan Lhe requlslLe Lechnlcal knowledge 1he more
complex Lhe pro[ecL Lhe more slgnlflcanL Lhelr lnLerpersonal skllls become Lo
achlevlng a successful ouLcome WlLhouL Lhe people skllls necessary Lo lead
effecLlvely even Lhe mosL carefully orchesLraLed pro[ecL can qulckly fall aparL
LmoLlonal lnLelllgence for ro[ecL Managers enables Lhem how Lo
* seL Lhe Lone and dlrecLlon for Lhe pro[ecL
* communlcaLe more effecLlvely
* lmprove llsLenlng skllls
* creaLe a poslLlve work envlronmenL
* moLlvaLe coach and menLor Leam members
* producLlvely handle sLress crlLlclsm and blame
* and more

LmoLlonal lnLelllgence ls Lhe capaclLy for recognlzlng our own feellngs and
Lhose of oLhers for moLlvaLlng ourselves and for managlng emoLlons well ln
ourselves and oLhers
uanlel Coleman auLhor of LmoLlonal lnLelllgence

8y developlng Lhelr emoLlonal lnLelllgence lndlvlduals can become more
producLlve and successful aL whaL Lhey do and help oLhers become more
producLlve and successful Loo 1he developemenL process and ouLcomes of
emoLlonal lnLelllgence reduce sLress for lndlvlduals and Lhere of organlzaLlons
by moderaLlng confllcL promoLlng undersLandlng and relaLlonshlps and
fosLerlng sLablllLy conLlnulLy and harmony love and splrlLuallLy


Wlder areas of lnLelllgence enable or dlcLaLe how successful we are
1oughness deLermlnaLlon and vlslon help 8uL emoLlonal lnLelllgence ofLen
measured as an emoLlonal lnLelllgence quoLlenL or LC ls more and more
relevanL Lo lmporLanL workrelaLed ouLcomes such as lndlvldual performance
organlzaLlonal producLlvlLy and developlng people because lLs prlnclples
provlde a new way Lo undersLand and assess Lhe behavlors anagemenL sLyles
aLLlLudes lnLerpersonal skllls and poLenLlal of people lL ls an lncreaslngly
lmporLanL conslderaLlon ln human resource plannlng [ob proflllng recrulLmenL
lnLervlewlng and selecLlon learnlng and developmenL and cllenL relaLlons and
cusLomer servlce among oLhers

1he raLe of depresslon has skyrockeLed over Lhe lasL few decades uepresslon
ls a horrlble llfedesLroylng condlLlon (aL leasL Lemporarlly) 1he rlghL sorL of
emoLlonal lnLelllgence can lnoculaLe you agalnsL lL

1here ls overwhelmlng lnconLroverLlble undenlable evldence LhaL good
emoLlonal lnLelllgence ls a marker for success ln Lodays workplace See Lhe
followlng sLudles lf you wanL proof 1he lncldence of oLher emoLlonal
dlfflculLles ls cllmblng almosL exponenLlally AnxleLy problems panlc aLLacks
addlcLlon obsesslvecompulslve dlsorders anger WlLh Lhe rlghL emoLlonal
lnLelllgence skllls you conLrol your emoLlons noL Lhe oLher way round
Llfe ls SC much more en[oyable wlLh good emoLlonal lnLelllgence Aslde from
avoldlng all Lhe above emoLlonal nasLles you en[oy your work more geL more
from your personal and professlonal relaLlonshlps progress furLher aL work
and so earn more have more conLrol over yourself and are beLLer placed Lo
help oLhers And much more! lf Lhls doesnL persuade you LhaL emoLlonal
lnLelllgence ls a good ldea maybe youre an emoLlonal genlus already!

Lmot|ona| Inte|||gence at Work
Scenarlo Sandra ls asked Lo do a presenLaLlon on behalf of her deparLmenL Lo
40 hlghranklng managers undersLandably she feels nervous
Sandras 8esponse (|ow L) 2 weeks before Lhe presenLaLlon Sandra noLlces
LhaL every Llme she Lhlnks abouL lL she feels nervous She Lakes Lhls as a slgn
LhaL she ls golng Lo do badly wlLh Lhe followlng resulLs
1he closer Lhe daLe comes Lhe more nervous she geLs dlsrupLlng her eaLlng
and sleeplng paLLerns and maklng her feel bad generally
Per preparaLlon ls dlsorganlsed due Lo Lhe level of anxleLy she ls experlenclng
Lvery Llme she lmaglnes dolng Lhe presenLaLlon she sees lL golng horrlbly
wrong Lherefore preparlng Lo fall When Lhe day comes she feels Lerrlfled
rlghL up Lo Lhe Llme she comes Lo speak AlLhough Lhe flrsL few mlnuLes are
awful afLer a whlle Lhlngs geL beLLer She ls pleasanLly surprlsed uue Lo her
nerves beforehand her memory and recall ls noL worklng as well as lL can and
she has Lo refer Lo noLes more ofLen 1here ls llLLle humour ln her
presenLaLlon as her anxleLy made lL lmposslble Lo see Lhe funny slde of
anyLhlng!

AL Lhe end of her presenLaLlon she ls so asLounded Lo noL be dead she forgeLs
Lo Lhank her Leam (noLe lf Lhe above has lefL you feellng a llLLle queasy
check our ubllc Speaklng 1lps for comforL) Ck so maybe l played lL up a blL
for effecL buL you geL Lhe plcLure And alLhough Lhere are oLher facLors
lnvolved Lhe lnlLlal lnLerpreLaLlon of feellngs of anxleLy ls a key polnL here
Cood emoLlonal lnLelllgence Lralnlng Leaches skllls Lo ldenLlfy and manage
emoLlon approprlaLely

LeLs Lake a look aL anoLher way of deallng wlLh Lhls
8obs response (h|gh L) Slmllarly 2 weeks before Lhe presenLaLlon 8ob
noLlces LhaL he feels nervous when he Lhlnks abouL Lhe presenLaLlon Pe says
Lo hlmself LhaL Lhls ls normal as he hasnL prepared yeL and allows for Lhe facL
LhaL he mlghL be a llLLle exclLed abouL lL Loo Pe also acknowledges LhaL he
needs a cerLaln level of adrenallne Lo funcLlon aL hls besL ln a performance
slLuaLlon 1hese lnLerpreLaLlons have Lhe followlng resulLs
8ob sLarLs Lo deal wlLh hls nervous feellngs by readlng up on hls Loplc and
preparlng Lhe groundwork
Whenever he flnds hlmself Lhlnklng abouL Lhe day he puLs hls emoLlonal
lnLelllgence skllls Lo good use allowlng hlmself breaLhlng space wlLh Lhe
LhoughL l canL know LhaL lL wlll be llke yeL l donL know whaL lm golng Lo
do Pe puLs lL ouL of hls mlnd unLll afLer he has prepared hls speech
Cnce Lhe presenLaLlon ls prepared 8ob uses relaxaLlon Lechnlques and self
hypnosls Lo run Lhrough Lhe presenLaLlon whllsL feellng relaxed and humorous
8ecause of Lhls several [okes occur Lo hlm LhaL he can use and he ls preparlng
Lo succeed Pe ls also able Lo lmaglne Lhe presenLaLlon from hls audlences
polnL of vlew whlch hlghllghLs several areas LhaL need more work
uue Lo hls relaxed sLaLe 8obs memory ls worklng really well and he beglns Lo
geL a real feel for Lhe flow of hls presenLaLlon wlLhouL geLLlng Loo bogged
down ln deLall
8obs Ll skllls also enable hlm Lo LoleraLe uncerLalnLy essenLlal as he doesnL
really know whaL wlll happen on Lhe day
Cn Lhe day 8ob feels nervous before Lhe presenLaLlon buL welcomes Lhe
nerves as parL exclLemenL parL performanceenhancers
Pe ls nervous for Lhe flrsL few mlnuLes buL soon geLs lnLo hls flow hls [okes go
down well and Lhe audlences laughLer makes hlm even more comforLable
8ecause he ls relaxed hls recall works really well and he even lnLroduces
elemenLs he hadnL LhoughL of beforehand maklng Lhe presenLaLlon sound
even more sponLaneous and naLural
Cood old 8ob!
8uL serlously Lhe subLle yeL effecLlve skllls employed by 8ob are emoLlonal
lnLelllgence skllls LhaL can be learned So Loo are Lhe many oLhers LhaL enable
you Lo
MoLlvaLe oLhers CommunlcaLe eleganLly and effecLlvely LlsLen so you geL Lhe
real message 1ake seLbacks wlLhouL feellng dlsLraughL SLop anger rulnlng your
healLh relaLlonshlps and [ob prospecLs Ln[oy exLremely saLlsfylng and
producLlve relaLlonshlps roLecL yourself your famlly and your frlends from
emoLlonal problems 8e more comforLable wlLh uncerLalnLles
1hls ls because1he human braln conslsLs of several large reglons each of
whlch ls responslble for some of Lhe acLlvlLles necessary for llfe 1hese lnclude
Lhe bralnsLem cerebellum llmblc sysLem dlencephalon and cerebral corLex
23

1he bra|nstem ls Lhe parL of Lhe braln LhaL connecLs Lhe braln and splnal cord
1hls parL of Lhe braln ls lnvolved ln coordlnaLlng many baslc funcLlons such as
hearL raLe breaLhlng eaLlng and sleeplng
1he cerebe||um coordlnaLes Lhe bralns lnsLrucLlons for skllled repeLlLlve
movemenLs and for malnLalnlng balance and posLure
1he ||mb|c system ls lnvolved ln regulaLlng emoLlons and moLlvaLlons ln
addlLlon parLs of Lhe llmblc sysLem Lhe amygdale and hlppocampus are
lmporLanL for memory funcLlons 1he llmblc sysLem ls lnvolved ln many of our
emoLlons and moLlvaLlons parLlcularly Lhose relaLed Lo survlval such as fear
and anger 1he llmblc sysLem also regulaLes feellngs of pleasure relaLed Lo our
survlval such as Lhose experlenced from eaLlng and sex 1he feellngs of
pleasure whlch sclenLlsLs call reward are very powerful lf someLhlng ls
pleasurable or rewardlng you wanL Lo do lL agaln LlfesusLalnlng acLlvlLles
such as eaLlng and sex acLlvaLe a clrculL of speclallzed nerve cells LhaL are
devoLed Lo produclng and regulaLlng pleasure 1hese cells are locaLed aL Lhe
Lop of Lhe bralnsLem ln Lhe ventra| tegmenta| area (V1A) 1hese neurons relay
Lhelr messages Lhrough Lhelr axons Lo nerve cells ln a llmblc sysLem sLrucLure
called Lhe nuc|eus accumbens AddlLlonal nerve flbers reach parL of Lhe fronLal
reglon of Lhe cerebral corLex 1hls clrculL of neurons ls called Lhe reward
system
1he d|encepha|on conLalns Lhe Lhalamus and hypoLhalamus 1he Lhalamus ls
lnvolved ln sensory percepLlon and Lhe regulaLlon of movemenL 1he
hypoLhalamus ls an lmporLanL regulaLor of Lhe plLulLary gland
1he cerebra| cortex makes up Lhe largesL parL of Lhe braln mass and lles over
and around mosL of Lhe oLher braln sLrucLures lL ls Lhe parL of Lhe braln LhaL ls
responslble for Lhlnklng percelvlng and produclng and undersLandlng
language 1he corLex can be dlvlded lnLo areas LhaL are lnvolved ln vlslon
hearlng Louch movemenL smell and Lhlnklng and reasonlng



8esearch ln Lhe 90s conflrmed LhaL Lhere ls an emoLlonal braln Lhe llmblc
sysLem where our emoLlons orlglnaLe lL ls separaLed from Lhe raLlonal braln
(Lhe neocorLex) buL Lhe Lwo are connecLed and develop LogeLher1hls means
LhaL our power Lo reason and our feellngs are lnLended Lo be used LogeLher
8ecause of Lhe braln's deslgn all lnformaLlon goes lnLo our emoLlonal cenLer
flrsL and Lhen Lo our Lhlnklng cenLer


LmoLlons come before LhoughL and behavlor WhaL sclenLlsLs dlscovered ls
LhaL we need our emoLlons our feellngs flre up Lhe moLor ln us LhaL drlves
energy and creaLlvlLy1herefore emoLlonal lnLelllgence ls a producL of Lhe
amounL of communlcaLlon beLween Lhe raLlonal and emoLlonal cenLers of Lhe
braln

ln parL lL ls belleved LhaL Lhe rlghL hemlsphere domlnance over soclal and
emoLlonal funcLlonlng ls due Lo more exLenslve lnLerconnecLlons wlLh Lhe
llmblc sysLem (!oseph 1982 1988a)Whereas Lhe LefL braln ls domlnaLed for
crlLlcal Lhlnklng
lL ls because 1he 8lghL hemlsphere of Lhe braln conLrols Lhe lefL slde of Lhe
body and LhaL Lhe lefL hemlsphere of Lhe braln conLrols Lhe rlghL slde

1he lens of Lhe human eye creaLes an lnverLed lmage of Lhe world on Lhe
reLlna up and down are lnverLed buL more lmporLanL Lo flndlng an answer Lo
Lhe quesLlon ls LhaL rlghL and lefL are reversed Loo LlghL comlng from Lhe rlghL
forms an lmage on Lhe lefL slde of each reLlna llghL comlng from Lhe lefL forms
an lmage on Lhe rlghL slde of each reLlna
eople who are lefL braln domlnanL are usually good wlLh Lhese Lhlngs 8elow
ls a llsL of Lhlngs LhaL lefL bralned people are good aL or Lhey llke and Lhlngs
LhaL are done ln Lhe lefL braln
O refer Classlcal Muslc
O our LefL8raln conLrols Lhe rlghL slde of your body
O refer Lhlngs llke lnsLrucLlons Lo be done verbally
O Cood aL maLh
O Llke Lo read
O ollow WesLern 1houghL*
O Iery Loglcal
O uog lovers
O uonL en[oy clownlng around
O CanL be hypnoLlzed
O usually remember Lhlngs only speclflcally sLudled
O need LoLal quleL Lo read or sLudy
O Llke Lo read reallsLlc sLorles
O Llke Lo wrlLe nonflcLlon
O refer lndlvldual counsellng
O Ln[oy copylng or Lraclng plcLures and fllllng ln deLalls
O Also llke Lo read acLlon sLorles
O usually raLlonal
O usually do Lhlngs ln a planned orderly way
O lf you have Lo answer someones quesLlon you wonL leL your peronal
feellngs geL ln Lhe way
O Cood aL algebra
O Can remember verbal maLerlal
O AlmosL never absenL mlnded
O Llke Lo Lell sLorles buL noL acL Lhem ouL
O Can Lhlnk beLLer slLLlng down
O Llke Lo be a muslc crlLlc
O ALLenLlve durlng long verbal explanaLlons
O refer well sLrucLured asslgnmenLs over open ended ones
O 8ead for speclflc deLalls and facLs
O Skllled aL sequenclng ldeas
O Llkes Lo be Crganlzed
LasLern and WesLern LhoughL A docLor ln an a counLry llke Chlna would flrsL
ask a person how Lhey are dolng and whaL else ls golng on ln Lhelr llfe before
Lhey glve Lhem medlclne A docLor ln norLh Amerlca would [usL ask Lhem whaL
Lhelr sympLoms were and Lhen glve Lhem medlclne
Pere are some occupaLlons LhaL are uSuALL fulfllled by a lefLbralned person
(1here are always excepLlons)
O Lab sclenLlsL
O 8anker
O !udge
O Lawyer
O MaLhemaLlclan
O 8acLerlologlsL
O Llbrarlan
O SkaLlng [udge skllng [udge eLc
8elow ls a llsL of occupaLlons held by uSuALL held by a rlghLbralned person
(1here are always excepLlons)
O oresL ranger
O Wlldllfe manager
O 8eauLlclan
O ollLlclan
O ALhleLe
O ArLlsL
O CrafLsman
O AcLor/AcLress
eople experlence an average of 27 emoLlons every waklng hour
ln Lhe mosL generlc framework flve domalns of emoLlonal lnLelllgence cover
LogeLher personal (selfawareness selfregulaLlon and selfmoLlvaLlon) and
soclal (soclal awareness and soclal skllls) compeLences
Se|fAwareness
LmoLlonal awareness 8ecognlzlng one's emoLlons and Lhelr effecLs
AccuraLe selfassessmenL knowlng one's sLrengLhs and llmlLs
Selfconfldence Sureness abouL one's selfworLh and capablllLles
Se|fkegu|at|on
SelfconLrol Managlng dlsrupLlve emoLlons and lmpulses
1rusLworLhlness MalnLalnlng sLandards of honesLy and lnLegrlLy
ConsclenLlousness 1aklng responslblllLy for personal performance
AdapLablllLy lexlblllLy ln handllng change
lnnovaLlveness 8elng comforLable wlLh and open Lo novel ldeas and
new lnformaLlon
Se|fMot|vat|on
AchlevemenL drlve SLrlvlng Lo lmprove or meeL a sLandard of excellence
CommlLmenL Allgnlng wlLh Lhe goals of Lhe group or organlzaLlon
lnlLlaLlve 8eadlness Lo acL on opporLunlLles
CpLlmlsm erslsLence ln pursulng goals desplLe obsLacles and seLbacks
Soc|a| Awareness
LmpaLhy Senslng oLhers' feellngs and perspecLlve and Laklng an acLlve
lnLeresL ln Lhelr concerns
Servlce orlenLaLlon AnLlclpaLlng recognlzlng and meeLlng cusLomers'
needs
ueveloplng oLhers Senslng whaL oLhers need ln order Lo develop and
bolsLerlng Lhelr ablllLles
Leveraglng dlverslLy CulLlvaLlng opporLunlLles Lhrough dlverse people
ollLlcal awareness 8eadlng a group's emoLlonal currenLs and power
relaLlonshlps
Soc|a| Sk|||s
lnfluence Wleldlng effecLlve LacLlcs for persuaslon
CommunlcaLlon Sendlng clear and convlnclng messages
Leadershlp lnsplrlng and guldlng groups and people
Change caLalysL lnlLlaLlng or managlng change
ConfllcL managemenL negoLlaLlng and resolvlng dlsagreemenLs
8ulldlng bonds nurLurlng lnsLrumenLal relaLlonshlps
CollaboraLlon and cooperaLlon Worklng wlLh oLhers Loward shared
goals
1eam capablllLles CreaLlng group synergy ln pursulng collecLlve goals
Can Lmot|ona| Inte|||gence be Learned?
1he LruLh ls LhaL some wlll be more naLurally glfLed Lhan oLhers buL emoLlonal
lnLelllgence skllls can be learned (1hls musL be so because emoLlonal
lnLelllgence ls shown Lo lncrease wlLh age)
Powever for Lhls Lo happen people musL be personally moLlvaLed pracLlce
exLenslvely whaL Lhey learn recelve feedback and relnforce Lhelr new skllls
Good ract|ces that Cu|t|vate Lmot|ona| Inte|||gence |n the Workp|ace

av|ng the Way
Assess Lhe organlzaLlon's needs
avlng Lhe Way
uolng Lhe Work of
Change
Lncourage 1ransfer
and MalnLenance
of
Change
LvaluaLe Lhe
Change
Assess Lhe lndlvldual
uellver assessmenLs wlLh care
Maxlmlze learner cholce
Lncourage people Lo parLlclpaLe
Llnk learnlng goals Lo personal values
Ad[usL expecLaLlons
Cauge readlness
Do|ng the Work of Change
osLer a poslLlve relaLlonshlp beLween Lhe Lralners and learners
SeL clear goals
8reak goals lnLo manageable sLeps
rovlde opporLunlLles Lo pracLlce
MonlLor performance and glve feedback
8ely on experlenLlal meLhods
8ulld ln supporL
use models
Lnhance lnslghL
Lva|uate the Change
LvaluaLe
Lncourage 1ransfer and Ma|ntenance of Change
Lncourage use of skllls on Lhe [ob
uevelop an organlzaLlonal culLure LhaL supporLs learnlng

We are belng [udged by a new yardsLlck lL's noL how smarL you are buL how
you are smarL! 1he Lechnlcal skllls or Lhe buslness experLlse LhaL so ofLen
propelled people Lo Lhe Lop are noL Lhe ablllLles LhaL make you effecLlve ln
lnsplrlng people ln guldlng people ln coachlng developlng and moLlvaLlng
people
lf yoot emotloool obllltles oteot lo booJ lf yoo Joot bove selfowoteoess lf
yoo ote oot oble to moooqe yoot Jlsttessloq emotloos lf yoo coot bove
empotby ooJ bove effectlve telotloosblps tbeo oo mottet bow smott yoo ote
yoo ote oot qoloq to qet vety fot
uanlel Coleman



8eferences
hLLp//wwwadborg/documenLs/lnformaLlon/knowledge
soluLlons/undersLandlngdeveloplngemoLlonallnLelllgencepdf
hLLp//psp
hrdcom/arLlcles/LmoLlonal20lnLelllgence20and20Leadershlppdf
hLLp//wwwangelflrecom/wl/2bralns/lefLhLml
hLLp//sclenceeducaLlonnlhgov/supplemenLs/nlh2/addlcLlon/gulde/lesson1
1hLm
hLLp//wwwblackwellpubllshlngcom/pdf/compass/spco_001pdf