PERFORMANCES OF KPIs IN RSCs

STAFF MEETING
National Water Supply & Drainage Board

July 2024
1
 1. Drinking Water Coverage
Number of Households 1st Quarter 2024
(Estimated by progress
RSC
Department of Census
(%)
and Statistics)
1 Western Central 510,153 100.0
2 Western South 444,505 65.7
3 Western North 644,852 53.8
4 Central 733,919 47.1
5 North Western 720,110 20.6
6 Sabaragamuwa 530,477 26.69
7 Eastern 473,503 74.2
8 Southern 585,130 63.07
9 Uva 380,381 40.3
10 Northern 317,839 16.91
11 North Central 392,439 42.2
NWSDB (Annual Target - 50.10%) 5,706,997 48.7
*Source-RSC records& updated Quarterly 2
 0
100,000
200,000
300,000
400,000
500,000
600,000
700,000
Western Central 510,153 800,000

48.7%
Western South 444,505

Western North 644,852

Central 733,919

North Western 720,110

Sabaragamuwa 530,477

Number of Households

2024-P&C_KPI_KPI
Eastern 473,503
1. Drinking Water Coverage

Southern 585,130

Uva 380,381
IW average

Northern 317,839

North Central 392,439

3
Coverage Target 2024 – 50.2%
 2. Drinking Water Quality - April 2024

Physical & Chemical Bacteriological

RSC Passed/Tested % Passed Passed/Tested % Passed

1 Western Central 438 / 488 89.8 488 /488 100

2 Western South 286 / 290 98.62 290/290 100

3 Western North 395 /447 88.37 399 /399 100

4 Western Production 400 /422 94.79 288 / 288 100

5 Central 737 / 737 100.00 717 / 727 98.62

6 North Western 139 / 181 76.80 181 / 181 100.00

7 Sabaragamuwa 367 / 371 98.92 367 / 408 89.95

8 Eastern 565 / 571 98.95 571 /571 100

9 Southern 666 / 833 79.95 817 / 833 98.08

10 Uva 445 /445 100.00 378 / 445 84.94

11 Northern 60 / 312 19.23 163 /165 98.79

12 North Central 355 / 382 92.93 90 /96 93.75

NWSDB 4,855 / 5,479 88.61 4,745 / 4,891 97.01

Bacteriological Target 2024 – 99.5%

*Source-RSC records/ Laboratories
 0
100
200
300
400
500
600
700
800
900

0
100
200
300
400
500
600
700
800
900
488 438

89.0%
Western Central 89.80%

97.0%
488 100% 488

290 286 98.62%

Western South 100% 290
290

395
Western North
399 100% 88.37%
399 447

400 94.79%
288
100%
WesternProduction 422

Passed
288

Bacteriological
737
717
Central 737 100%
72798.62%

139
181 76.80%
North Western 100% 181

Tested
181

Bacteriological
367 98.92%
367 89.95%
Sabaragamuwa 371
408

2024-P&C_KPI_KPI
Bacteriological

565
571 98.95%
Eastern 100% 571
Physical & Chemical

571

% Passed
666
817 79.95%
Southern 98.08% 833
833

445 100%
2. Drinking Water Quality - April 2024

378
IW average

Uva 84.94% 445

445

60 19.23%
98.79%
163
Northern 312
165

355 92.93%
90
93.75%
North Central 382
96
5
0.00%

75%
80%
85%
90%
95%
20.00%
40.00%
60.00%
80.00%

100%
105%
100.00%
120.00%
 3. Service Complaints Resolved – April 2024

Operational Complaints Commercial Complaints

RSC
Received Resolved % Received Resolved %

1 Western Central 14,491 9,629 66 2,672 2,481 93

2 Western South 5,560 5,340 96 1,639 1,625 99
3 Western North 6,536 6,406 98 2,036 2,012 99
4 Central 7,656 7,656 100 548 548 100
5 North Western 1,182 1,182 100 294 207 70
6 Sabaragamuwa 1,809 1,743 96 319 298 93
7 Eastern 1,759 1,712 97 425 398 94
8 Southern 4,731 4,731 100 1,270 815 64
9 Uva 1,928 1,928 100 370 348 94
10 Northern 395 394 100 36 31 86
11 North Central 667 667 100 336 336 100
NWSDB 46,714 41,388 89 9,945 9,099 91
Target for solving Domestic & Commercial Complain = Within 1 day
Except, target for Commercial ( only for account adjustment) = 30 days

*Source-RSC records 6
 1,000
1,500
2,000
2,500
3,000

500

0
0
2,000
4,000
6,000
8,000
10,000
12,000
14,000
16,000
2,672 92.9% 14,491 66.4%
Western Central Western Central
2,481 9,629

1,639 99.1%
Western South
5,560 96.0%
Western South
1,625 5,340

2,036 Western North

6,536 98.0%
Western North 98.8%
2,012 6,406

548100.0% Central
7,656 100.0%
Central 7,656
548

North Western
1,182 100.0%
294
70.4% 1,182
North Western
207

Sabaragamuwa
1,809 96.4%
31993.4% 1,743
Sabaragamuwa
298

Eastern
1,75997.3%
Eastern
42593.6% 1,712
398

2024-P&C_KPI_KPI
Southern
4,731 100.0%
1,270 4,731
Southern
815 64.2%
Uva
1,928 100.0%
Commrcial Complaints– April 2024

37094.1% 1,928
Uva
Operational Complaints– April 2024

348
Northern
395 99.7%
3686.1% 394
3. Service Complaints Resolved – April 2024

Northern
31
North Central
667 100.0%
667
336100.0%
North Central
336
91.5%
88.6%

0.0%
20.0%
60.0%
80.0%

40.0%
100.0%
120.0%

0.0%
20.0%
40.0%
60.0%
80.0%
100.0%
120.0%

7
Resolved
Received

% of Solving

IW_Average
 4. GIS Mapping Coverage –April 2024
GIS Mapping Coverage –as at end April 2024
Total
GIS
pipe % GIS

100.0%
RSC coverage

97.9%
length coverage
(Km)
(Km) 8,000 120.0%

96.3%
85.6%

100.0%
1 Western Central 3,035 2,960 97.5% 7,000

7,334

7,262
100.0%
6,000 94.0%
2 Western South 4,034 3,824 94.8%

94.8%
80.0%

5,609
5,481

5,441
5,000

66.6%
3 Western North 6,400 5,481 85.6%

97.5%

97.5%

98.2%
7,420
7,334
4,000 60.0%
Western

6,400
3,824
4 790 783 99.1%

5,652

5,609
Production 3,000

1,549 100.0%
99.1%
40.0%

2,960

2,960
4,280
2,851
4,034

2,564
5 Central 5,652 5,441 96.3% 2,000

3,035

3,035

2,611
20.0%

1,549
1,000
6 North Western 4,280 2,851 66.6%

790
783
0 0.0%
7 Sabaragamuwa 3,035 97.5%

Eastern

Southern
Western South
Western Central

Central

Uva
Sabaragamuwa

Northern

North Central
Western North

Western Production

North Western
2,960
8 Eastern 7,334 7,334 100%

9 Southern 7,420 7,262 97.9%

10 Uva 2,611 2,564 98.2%

11 Northern 1,549 1,549 100% Total pipe length (Km) GIS coverage
% GIS coverage IW average
12 North Central 5,609.15 5,609.15 100%
8
*Source-RSC records
 5. Non - Revenue Water ( %) (Year to Date)
Actual Yearly
Revised
in Average
Non - Revenue Water ( %)
RSC Target
April (From Jan. to
2024
2024 April 2024)

116.5%

104.0%
Western 35.0 160.0%

103.2%
141.2%
1 24.08 22.47 23.69

102.8%
117.9%
Central

107.2%

128.4%

95.2%
140.0%

87.7%
93.8%
30.0

2 Western South 24.73 19.26 22.30 120.0%

27.9

27.1
25.0
24.4

26.5
25.0
100.0%

22.5
3 Western North 24.52 17.37 21.52

22.0
20.0
80.0%

19.4
19.3

31.8

18.0
17.4

29.3
15.0

28.1
4 Central 32.54 27.93 31.78

15.8

25.4
60.0%

24.8
23.7

22.3

21.5

20.3
19.0

18.9
10.0
5 North Western 18.68 15.84 19.03 40.0%

5.0 24.1 20.0%

24.7

24.5

32.5

18.7

25.7

18.2

28.2

27.3

19.3

17.1
6 Sabaragamuwa 25.65 24.95 25.44
0.0 0.0%

Sabaragamuwa
Central
Western North

North Western

Northern
Western Central

Western South

Eastern

Southern

Uva

North Central
7 Eastern 18.24 19.44 18.89

8 Southern 28.19 27.11 29.27

9 Uva 27.31 26.46 28.11 Target 2024 Yearly Average

(From Jan. to April 2024)
10 Northern 19.31 22.02 24.80 Actual in April_2024 IW-Average

Achievement
11 North Central 17.14 18.00 20.30
(%)
Target for NRW 2024 – 24.82% 9
*Source-RSC records
 Operational Capability of Existing Bulk Meters for NRW Readings – April 2024

Nos. of Nos. of
Nos. of
bulk bulk
bulk
meters in meters Operational
RSC meters
good NOT IN efficiency %
(NRW)
Working working
installed
order order
1 Western Central 57 47 10 82%
2 Western South 71 71 0 100%
3 Western North 57 52 5 91%
4 Western Production 61 59 2 97%
5 Central 136 135 1 99%
6 North Western 64 59 5 92%
7 Sabaragamuwa 98 87 11 89%
8 Eastern 254 172 82 68%
9 Southern 353 292 61 83%
10 Uva 62 53 9 86%
11 Northern 184 147 37 80%
12 North Central 293 284 9 97%

*Source-RSC records 10
 7. Employees per 1000 connections – April 2024
No. of employees per
No of employees
1000 Connections
RSC Total Con.
(NWSDB + (NWSDB +
NWSDB Contract NWSDB Contract
Labours) Labours)
1 Western Central 579,059 1,086 1,396 1.9 2.4
2 Western South 316,369 587 746 1.9 2.4
3 Western North 374,353 614 899 1.6 2.4
4 Central 341,589 710 1293 2.1 3.8
5 North Western 133,567 312 489 2.3 3.7
6 Sabaragamuwa 158,173 480 617 3.0 3.9
7 Eastern 370,644 945 1,030 2.5 2.8
8 Southern 399,582 1,033 1,448 2.6 3.6
9 Uva 153,670 440 296 2.9 1.9
10 Northern 54,038 224 380 4.1 7.0
11 North Central 180,646 367 623 2.0 3.4
12 Western Production 305 405
13 Sewerage 207
14 Head Office 1,039
NWSDB
(Target-2.5)
3,061,690 8,349 9,217 2.7 3.0
NWSDB Staff - 8,349 , Trainee TP Technician – 103, Manpower – 2,760, Service Contract - 2, 7377
TOTAL = 13,949
11
*Source-RSC records/HR Section
 0.0
1.0
2.0
3.0
4.0
5.0
6.0
7.0
8.0
Western Central
1.9 579,059
2.4

Western South
1.9
2.4316,369

Western North
1.6
2.4
374,353

NWSDB
Central
2.1
3.8 341,589

No of Employees
North Western
2.3 133,567
3.7

Sabaragamuwa
3.0
3.9 158,173

No of Employees
2.5

2024-P&C_KPI_KPI
Eastern 370,644
2.8

NWSDB + Contract Labour

Southern
2.6 399,582
3.6

Uva
2.9 153,670
1.9

54,038
7. Employees per 1000 connections – April 2024

4.1
Total Connections

Northern
7.0

North Central
2.0 180,646
3.4
NWSDB Target 2024 – 2.5
12
 8. Staff Rotation Details – April 2024

No of staff who
are working in % staff working in
Total Staff
RSC same location same location for
(NWSDB)
more than 5 more than 5 years
years
1 Western Central 1,086 641 59%
2 Western South 587 262 45%
3 Western North 614 290 47%
4 Western Production 305 214 70%
5 Central 710 351 49%
6 North Western 312 158 51%
7 Sabaragamuwa 480 280 58%
8 Eastern 945 213 23%
9 Southern 1,033 520 50%
10 Uva 440 221 50%
11 Northern 224 52 23%
12 North Central 367 110 30%
*Source-RSC records/HR Section
13
 9. Specific Energy Consumption (SEC) - April 2024

RSC
Target Actual Specific Energy Consumption (SEC) - April
( kWh/m3) ( kWh/m3)
2024
Western
1 0.05 0.0488
Central

0.5395

0.5300

0.5220
0.5190

0.5150
0.5116

0.5100
2 Western South 0.063 0.0599

0.4715
0.4679

0.4655

0.4600
0.6000

0.4539

0.4377
0.4200
0.3772
0.3662
0.5000
3 Western North 0.0514
0.0507

0.2954
0.2909
0.4000
(Western
4 0.2909 0.2954 0.3000
Production)

0.0630
0.0599
0.2000

0.0514
0.0507
0.0500
0.0488
5 Central 0.519 0.5395
0.1000

6 North Western 0.4679 0.4539 0.0000

(Western Production)
Western South

North
Western Central

South
Central

Uva
Sabaragamuwa

North Central
East
Western North

North Western
7 Sabaragamuwa 0.53 0.5116

8 East 0.51 0.4715

9 South 0.4655 0.3662

10 Uva 0.515 0.522

Target… Actual… IW-Target… IW-Actual…
Island-wide
11 North 0.42 0.3772 Target (kWh/m3) - 0.4200
Actual (kWh/m3) - 0.4165
12 North Central 0.46 0.4377

*Source- M&E Section

 10. Preventive Maintenance For Pumps - April 2024

Nos of Nos of Nos of

% Nos of
Pumping preventive preventive
RSC Completed
sets maintenance maintenance
PM
Available targeted completed

1 Western Central 71 50 47 94
2 Western South 31 31 31 100
3 Western North 145 54 54 100
Western
4 278 159 156 98
Production
5 Central 112 101 99 98
6 North Western 28 45 45 100
7 Sabaragamuwa 25 25 25 100
8 Eastern 228 228 228 100
9 Southurn 84 84 83 98
10 Uva 49 18 18 100
11 Northern 69 48 39 81
12 North Central 168 27 27 100
*Source-RSC records/M&E Section 15
 11. Actual Meter Readings (%) – April 2004

No. of % Actual
No. of
RSC Estimated Meter
Connections
Bills issued Readings
1 Western Central 579,059 12,035 98%
2 Western South 316,369 4,932 98%
3 Western North 374,353 6,377 98%
4 Central 341,589 2,913 99%
5 North Western 133,567 4,818 96%
6 Sabaragamuwa 158,173 6,563 96%
7 Eastern 370,644 5,699 98%
8 Southern 399,582 6,728 98%
9 Uva 153,670 706 100%
10 Northern 54,038 1,969 96%
11 North Central 180,646 9,836 95%
NWSDB (Target-
3,061,690 62,576 98%
97.5%)
*Source-Commercial Operational Management System – Billing 16
System
 12. Stock Efficiency - April 2024

Stock/
Nos Of
RSC connection
Total Stock / Nos of Stock (LKR) per Connections
SLRs. connecti
s
ons

Western
1 579,059 1,204,701,477 2,080
Central
2 Western South 316,369 587,618,313 1,857
4,013

8,145

7,141
3 Western North 374,353 1,326,238,183 3,543

6,642
6,583

5,421
4 Central

4,684
341,589 1,543,766,045 4,519

4,519
3,543

3,233
5 North Western 133,567 879,224,194 6,583
2,080

1,857
6 Sabaragamuwa 158,173 1,288,363,019 8,145

Eastern
Western South

Southern
Western Central

Central

Sabaragamuwa

Uva

North Central
Northern
Western North

North Western
7 Eastern 370,644 1,198,330,230 3,233

8 Southern 399,582 1,871,529,154 4,683

9 Uva 153,670 1,020,677,803 6,642

10 Northern 54,038 385,882,644 7,141

11 North Central 180,646 979,316,918 5,406

Stock (LKR) per Connections Isalndwide Average

*Source-RSC records Stock Efficiency Target 2024 – 2,500 (LKR per Connections)
17
 13. Revenue Collection Ratio – April 2024
Actual Actual Collecti
RSC Billing Collection on Revenue Collection Ratio – April 2024
(LKR M) (LKR M) Ratio %
Western

95.0%
1 2,263,438 2,147,536 95.0% 2,500,000 140.0%
Central
Western 120.0%
2 911,417 847,700 93.0%
South 2,000,000

119.0%
Western 100.0%
3 1,305,715 1,559,561 119.0% 95.6%
North 1,500,000

93.0%
80.0%

93.0%
4 Central 790,688 632,934 80.0%

80.0%

89.0%
60.0%
1,000,000

88.0%
North

87.0%
5 311,321 305,147 98.0%

98.0%

90.0%
Western 40.0%

81.0%
Sabaragamuw 500,000
6 349,405 315,113 90.0% 20.0%
a
7 East 988,009 919,401 93.0% - 0.0%

South
East
Western South

North Western

Uva

North
Western North

Sabaragamuwa
Central
Western Central

North Central
8 South 273,062 238,118 87.0%

9 Uva 678,485 603,292 89.0%

Actual Billing Actual Collection
10 North 87,985 71,555 81.0% (LKR M) (LKR M)
Collection Ratio % IW_Average

11 North Central 421,759 371,322 88.0%

Islanwide 8,381,284 8,011,679 95.6% 18

*Source-Commercial Section
 14. Financial Progress - RH & NRW Budget -April 2024
Actual
Expenditu
Allocation Expenditure

81.4%
re
RSC for 2024 (Year to 450
(Year to
(LKR Mn.) Date)
Date) 400

63.7%
(LKR Mn.)
350
Western

67.3%

45.6%
1 250 19.82 7.9%

338.77
Central 300

2 Western South 250 52 20.8% 250

264.82
28.8%

416
416
35.4%

20.8%
200

368
3 Western North 225 64.8 28.8%

205.20

17.0%
43.82 16.9%
305

300

300
43.09 15.1%
285
150

19.82 7.9%

260
250

250

250

31.8110.6%
225
Western

136.77
8.1%
4 250 20.23 8.1% 100
production

64.80

20.23
50

62
52
5 Central 305 205.2 67.3% 0

Eastern

Southern
Western South
Western Central

Central

Sabaragamuwa

Uva

North Central
Northern
Western North

Western Production

North Western
6 North Western 285 43.09 15.1%

Sabaragamuw
7 260 43.82 16.9%
a

8 Eastern 368 62 17.0%

9 Southern 416 338.77 81.4%

10 Uva 416 264.82 63.7% Allocation for 2024 (LKR Mn.)

11 Northern 300 136.77 45.6% Actual Expenditure (Year to Date) (LKR Mn.)
Expenditure (Year to Date)
12 North Central 300 31.81 10.6% IW average
NWSDB 35.4%
3,625 1,283

*Source-RSC records/Finance Section 19

 15. Debt age - April 2024
Without
With current
current month
month (Excl.
(Excl.
RSC Disconnection
Disconnections

3.14
s)
)

2.8
(Months)

2.53
(Months)

2.32
2.23

2.07
1.89
Western

1.76

1.73
1.72
1.71
1.69

1.68
1 0.74 1.76
Central

1.43
1.25

1.21
2 Western South 0.66 1.69

0.84
0.74

0.69
0.66

0.65
0.63
3 Western North 0.63 1.68
4 Central 1.71 2.80

South
Central

North Central
Western South

Western North

North Western

North
Western Central

Sabaragamuwa

East

Uva
5 North Western 0.65 1.72
Sabaragamuw
6 0.84 1.89
a
7 East 1.25 2.23
8 South 1.21 1.73 Without current month (Excl. Disconnections)
(Months)
9 Uva 0.69 2.32 With current month (Excl. Disconnections)
(Months)
10 North 2.07 3.14
11 North Central 1.43 2.53
12 NWSDB 0.94 1.99

*Source- Commercial Operational Management System - Billing System 20

 16. Operational Cost Coverage - Up to April 2024
Revenue
Operation Collection
% Operational
al Cost (Total
RSC Cost/ Revenue
(LKR ' Income)
Collection
000s) (LKR '
000s) 9,000 100%
31%
8,000 90%
Western
1 2,438,854 7,814,369 31 80%
Central 7,000
Western 70%
6,000
2 1,122,765 3,040,991 37
South 5,000 33% 60%

Western 50%
3 1,486,409 4,448,960 33 4,000 37% 59% 55%
North 40%
3,000 49%
4 Central 1,589,544 2,712,116 59 30%
2,000 55% 62% 69% 49%
20%
North 88%
5 601,288 1,099,574 55 1,000 10%
Western
- 0%
Sabaragam

Sabaragamuwa
Central
Western North

North Western
Western Central

Eastern

Uva

Northern

North Central
Western South

Southern
6 778,198 1,261,980 62
uwa
7 Eastern 49
1,126,572 2,320,657
8 Southern 1,913,098 3,492,964 55

9 Uva 648,956 943,701 69 Revenue Collection (Total Income) (LKR ' 000s)

10 Northern 282,206 321,247 88 Operational Cost (LKR ' 000s)

North % Operational Cost/ Revenue Collection

11 690,030 1,397,516 49
Central 21
*Source- I& E Statement April 2024
 17. Renewable energy usage – April 2024

Total %
Renewable 12,000,000 4.00%

Electricity Renewable
Region Energy
Consumpti Energy 3.50%

(Kwhr)
on (Kwhr) Usage 9,000,000 3.00%

1 Western Central 971,300 4,366 0.45% 2.50%

10,301,777

0.28%

0.26%
2 Western South 444,334 13,337 3.00%
6,000,000 2.00%

0.45%

3.36%
3.00%

0.19%
0.09%

1.73%
0.45%

0.14%
1.50%

3 Western North 530,545 3,715 0.70%

530,545 0.70%

0.00%
4,412,141

4,308,796
Western
3,000,000 1.00%

3,078,494
1,241,592

1,638,299

1,013,700

1,477,233
4 10,301,777 0 0.00% 0.57%

971,300

444,334

331,411
13,337

12,483

41,662

11,180

45,328

25,527
Production

4,366

3,715

1,530

4,603

5,866
0.50%

0
5 Central 4,412,141 12,483 0.28% 0 0.00%

Sabaragamuwa
Production
Western North

Central

North Western
Western Central

Western South

Eastern

Southern

Uva

Northern

North Central
Western
6 North Western 1,241,592 41,662 3.36%
7 Sabaragamuwa 1,638,299 1,530 0.09%
8 East 4,308,796 11,180 0.26%
9 South 1,013,700 4,603 0.45%
10 Uva 3,078,494 5,866 0.19% Total Electricity Consumption (Kwhr)
Renewable Energy (Kwhr)
11 North 331,411 45,328.30 0.14
% Renewable Energy Usage
12 North Central 1,477,233 25,527.00 1.73% IW average

NWSDB Overall 29,749,622 169,596 0.57%

22
*Source – M&E Section
 18. Additional Revenue Generation (Up to date)

Year to Date
RSC Items (Summary) Revenue Generation
/SLRs.
1 Western Central Lab tests 328,300.00
NRW Identification of third party such as factories, private
apartments / Consultancy works of laying of HDPE & DI
2 Western South Pipes & accessories / Renting Auditorium Building / Detection 388,000.00
of illegal connections / Testing of Outside Water Samples /
Booking Badovita Circuit
3 Western North NRW and Laboratories 4,109,572.00
Lab testing Income, Tender Fee- Non-Refundable,
4 Western Production Penalties/Forfeitures, Sales of Scrap & Obsolete, Other Income 20,102,760.00
(Sales of Water for line Flushing)
5 Central Ground Water Activities, Selling Water Bottles 6,774,100.00
6 North Western Ground Water activities, Water Quality Testing. 41,575,529.00
Electricity generation by solar panel installation
7 Sabaragamuwa 446,634.00

8 Eastern Solar power 3,363,448.00

9 Southern OI consultancy works & Land Sales 5,359,744.05

10 Uva Through the Electricity generation of solar panel installated 426,338.00

11 Northern Private water sampling/consultancy 2,480,000.00
12 North Central Private water sampling/consultancy 45,296,795.50
NWSDB Overall 125,291,476.5023
 Implementation of KPIs for
employee performance

Finalized /Generalized formats for RSCs (Operational Level)

DGMM , AGMM and Managers
KPIs reporting flow up to GM AEs KPIs

Managers
KPIs
(RSCs) Other
Officials
(RSCs)
DGMs KPIs AGM KPIs
CEs KPIs
(RSCs) (RSCs) (RSCs)

Other
Addl.GMs Managers
DGMs KPIs KPIs
KPIs (RSCs)
(RSCs)
(Zonal)

GM DGMs KPIs
(RSCs)
KPIs
Addl.GMs Managers Other
DGMs KPIs AGM KPIs
KPIs / CEs Officials
(Sections) (Sections)
(Services) (Sections) (Sections)

25
Corporate Level KPIs – National Water Supply and Drainage Board
Covering perspective of Balanced
Scorecard
No Ref_No Corporate Level KPIs evaluation mechanism
1-0 Service Standards Performance
1 1-1 Drinking Water Coverage (%)
2 1-2 Drinking Water Quality
1-2.1 Bacteriological Test (%)
1-2.2
Customer, Learning & Growth
Physical & Chemical Test (%)
3 1-3 Service Complaints Resolved
4 1-4 Piped Sewer Coverage
2-0 Operational Performance
5 2-1 Non-Revenue Water (%)
2-1.1 Non-Revenue Water (%)
2-1.2 Non-Revenue Water (l/con/hr)
2-1.3 Non-Revenue Water (l/hr/km) Internal Processes
6 2-2 Percentage of actual metered connections (%)
7 2-3 No. of Employees per 1000 Connections
8 2-4 Reduction of Specific Energy (SEC)
3-0 Financial Performance
9 3-1 Revenue Collection Ratio (%)
10 3-2 Operation Cost Coverage (%)
11 3-3 Financial Progress of Budget (%)
12 3-4 Debtage Finance
Additional Revenue Generation from New
13 3-5
Business Plan
14 3-6 Increasing of EBITDA
 Activities for Performance Indicators (PIs) in-line with Corporate Level KPIs – DGM
(O&M)
Format for Activities to Employee Performance
Quarter_1 in Weightin
Progress in 2023 (Baseline) Target in 2024
2024 gs
Link
Remarks (Subject
with Achieve
Activities (Reason/s if to
Corpora Quart Quart Quart Quart Progres ment % Quart Quart Quart
Total Target not achieved) Total importan
te KPIs er_1 er_2 er_3 er_4 s er_2 er_3 er_4
ce of
work)
Management_Target_1
1Drinking Water coverage (%) 1-1
2Drinking Water Quality 1-2
a. Bacteriological test (%)
b. Physical & chemical test (%)
3Service complaints resolved (%) 1-3
4GIS mapping coverage (%) 1-0
5Productivity Improvement 2-0
Management_Target_2
1Non-Revenue Water 2-1
a. Non-Revenue Water (%)
b. Non-Revenue Water (l/con/hr)
c. Non-Revenue Water (l/hr/km)
Percentage of actual metered
2
connections (%) 2-2
Number of employees per 1,000
3
connections 2-3
a. NWSDB Staff
b. NWSDB and Outsource Staff
Reduction of Specific Energy
4
Consumption (SEC) 2-4
Stock efficiency (LKR per
5connection) 2-0
Management_Target_3
1Revenue collection ratio (%) 3-1
2Operation cost coverage (%) 3-2
 Activities for Performance Indicators (PIs) in-line with Corporate Level KPIs – AGM
(O&M)
Format for Activities to Employee Performance
Quarter_1 in Weightin
Progress in 2023 (Baseline) Target in 2024
Link 2024 gs
with Remarks (Subject
Achieve
Activities Corpor (Reason/s if to
Quar Quar Quar Quar Progres ment % Quar Quar Quar
ate Total Target not achieved) Total importan
ter_1 ter_2 ter_3 ter_4 s ter_2 ter_3 ter_4
KPIs ce of
work)
Management_Target_1
1Drinking Water coverage (%) 1-1
2Drinking Water Quality 1-2
a. Bacteriological test (%)
b. Physical & chemical test (%)
3Audit replies (%) 1-3
4GIS mapping coverage (%) 1-0
a. Water Supply Project Physical
5Progress (If available) 1-0
b. Productivity improvement 1-0
C. Water Safety Plan (WSP) 1-0
Management_Target_2
1Non-Revenue Water 2-1
a. Non-Revenue Water (%)
b. Non-Revenue Water (l/con/hr)
c. Non-Revenue Water (l/hr/km)
Percentage of actual metered
2
connections (%) 2-2
Number of employees per 1,000
3
connections 2-3
a. NWSDB Staff
b. NWSDB and Outsource Staff
Reduction of Specific Energy
4
Consumption (SEC) 2-4
5Stock efficiency (LKR per connection) 2-0
Management_Target_3
1Revenue collection ratio (%) 3-1
2Operation cost coverage (%) 3-2
 Activities for Performance Indicators (PIs) in-line with Corporate Level KPIs –
Managers (O&M)
Format for Activities to Employee Performance
Quarter_1 in Weighti
Progress in 2023 (Baseline) Target in 2024
2024 ngs
Link
Remarks (Subject
with Achieve
Activities (Reason/s if to
Corpora Quart Quart Quart Quart Progres ment % Quart Quart Quart
Total Target not achieved) Total importa
te KPIs er_1 er_2 er_3 er_4 s er_2 er_3 er_4
nce of
work)
Management_Target_1
1No. of new connections 1-1
2Pipe length laid (km) 1-2
Implementation of water safety
3 plans 1-0
4Operational complains resolved 1-3
5Audit replies 1-3
6GIS Mapping Coverage 1-0
7Updating the GIS meter points 1-0
8Water Quality 1-0
Management_Target_2
Old pipeline replacement (Length
1
meters) 2-1
2 Night leak survey (Nos) 2-1
Percentage of actual metered
3
connections 2-2
4 Implementation of PPM 2-0
5Specific Energy Consumption (SEC) 2-0
Stock Efficiency (LKR per
6
connections) 2-0
Management_Target_3
1Revenue collectio ratio (%) 3-1
2Reduction of Operational cost (%) 3-2
Thank You

2024-APRIL KPI 30