HP Designjet T120/T520 ePrinters Service and Support

Module 2

Install, Setup,
and Configure
Rev. 12.4.1

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Module 2 agenda

• Lesson 1: Installing the T120/T520

• Lesson 2: Web Services: Network and Wireless Set up & Troubleshooting
(Deep dive)
• Lesson 3: Web Services: HP Designjet ePrint & Share, Email printing, AirPrint
(Awareness)
• Lesson 4: Installation issues

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For more information…

If you need more information about topics pertaining to installing, setting up,
or configuring the printer, consult these sources:
• Assembly Instructions (also called the Setup Poster)
• Introductory Information
• Out of the Box Experience guide
• Repacking/moving printers
• Front panel/Touchscreen menu map
• FAQs: Printer Regulatory and Environmental Information
http://www.hp.com/global/us/en/wireless/index.html

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Lesson 1

Installing the T120/T520

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Key information about assembling the T120/T520

Required and included in the box ! Required but NOT included in the box
• Screwdriver (to assemble the stand) • A4 paper for printhead alignment
• Screws • LAN cable (if LAN connection required)
and/or USB cable

Important! The T120/T520 printers ship with the printhead already installed

Approximately 60 minutes is required for assembly

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T120/T520 setup process overview

1 2 3 4 5
Assemble the Attach printer Remove the Power on and Install printer
stand body to stand box and all follow front software
assembly orange tape panel
instructions
(OOBE)

T520 only

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Steps 2 & 3: Key things to watch out for

Positioning the triangles Remove Carriage Locking Pin(s)

Triangles must be pointed toward the basket or • Pin prevents the starwheel from moving
you won’t be able to mount the stand during transportation
If not removed, can cause carriage
Important!
jam/crash
• 36-inch printers have 2 carriage locking pins
• 24-inch printers have 1 pin

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 Step 4: OOBE – Out of the Box Experience
OOBE (Out-of-Box Experience): A term used to describe the flow the customer will follow to
complete the setup of the printer.

OOBE has 4 steps the customer will follow to complete the setup process

4.1 4.2 4.3 4.4

Select language Insert cartridges PH alignment Set up Web Services

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 OOBE overview

4.1 4.2 4.3 4.4

Select language Insert cartridges PH alignment Set up Web Services

Choose and then confirm 1. Prompt to insert 1. Load media 1. Enable Web Services
language ink cartridges 2. Launch printhead 2. Firmware update
2. Printhead alignment
initializes

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Step 4.4 – Set up Web Services 4.4

This step includes:

Deep Dive in
1. Connecting printer to network and then
Lesson 2
to Internet

2. Enabling & checking automatic firmware updates Awareness info

(Auto Update) in Lesson 3
3. Setting up web services and email printing

At product introduction, the HP Designjet ePrint & Share front panel application will be made
Important!
available through a firmware upgrade (automatic or manual).

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Automatic firmware update (Auto Update)

• Printer will automatically check for

1 2
firmware updates periodically
• After setup, can enable through
EWS or front panel

3 4

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Step 5: Install printer software

Installation of:
• Printer driver
• HP Designjet ePrint & Share
• Designjet Utility

Internet connectivity is required to install HP Designjet ePrint & Share components and
Important!
may also be required by the Printer Utility. More information provided in Module 4.

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OOBE Lab
LAB

A B C D
Select language Insert cartridges PH alignment Set up Web Services

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Lesson 2

Network and Wireless Set up

Troubleshooting

Deep dive

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
Lesson 2 agenda
Deep dive: Network and Wireless Set up Troubleshooting

• Network setup flow in OOBE

• Wireless Setup Wizard
• Wireless Setup Troubleshooting
• Network Advanced Setup
• Case study for Wireless Setup

“Big picture” flow of the steps

Web Services → Network (including Wireless) → Internet → Firmware → HP Designjet ePrint & Share

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Network setup diagram
Work in Progress

Popup message that if they use USB they

won’t be able to use Web Services, etc.

Guide to help customer connect

printer to the Internet

Trigger to run
Wireless Set up
Wizard

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Wireless Setup Wizard
Tool for customers to connect the printer wirelessly

Can be used before or after the “OOBE” process

• During OOBE: Front panel
• Anytime thereafter: Front panel or EWS

Front panel steps are the same during OOBE and after OOBE

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Wireless Setup Wizard – Important notes

• The printer cannot be connected through

Wireless and LAN simultaneously

• If the LAN cable is removed, the printer will

switch to the Wireless network if it was already
been configured in the past and is visible

• If two or more networks have been configured, the printer will switch automatically from one to
another, depending on visibility

Supported networks on Infrastructure mode Not supported

• WWSafe Channels: 1–11 • Direct Wireless
• Power ratio: 20 dB • Access Point, Adhoc, WSOW

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Wireless Setup Wizard
Two paths: Happy and Non-Happy

Happy path: No errors Non-Happy path: Errors

• Wireless network name is visible and correct • Troubleshooting and solution is provided to the
(if entered manually) customer via a printed report: Wireless Network
• Password (if required) is correct Troubleshooting Report (WNTR)

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Wireless Set up Wizard (Front panel)
Happy path flow

Touch to enter your wireless

password No
Yes
Touched screen to
WPS successful?
You can also connect by enter password?
Yes pushing the WPS button on
your router now. Video

Yes WPS No
Run Select Failure
Run
Network Select
network
network Message
Network name or
Setup name
enteror WPS/WPA
Setup
Wizard enter router?
manually
Wizard manually

No Touch to enter Connection

Connection Yes Yes Home
your wireless Success
successful? Screen
password Message

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Wireless Set up Wizard (EWS) - Happy Path
1 2 3

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Wireless Set up Wizard (Front panel)
Non-Happy path

• User receives a connection error message

− Network is not visible (insufficient signal strength)
− Password is incorrect
− WPS fails

• User can retry as many times as needed:

− Search for another network, enter new password, etc.

• Troubleshooting
− Pressing “Print Details” will trigger the WNTR
(Wireless Network Troubleshooting Report)

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Wireless Set up Touch to enter
your wireless Connection
successful?
Wizard password

(Front panel) No
Print WNTR
Yes Yes
Non-Happy path flow
Connection
Retry? failure Print WNTR?
message
No
No
Restore
Yes Wireless
Restore Previous
Settings
Settings? Connection
Menu
Settings
No

Entered
Settings
Retained

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Lesson 2 agenda
Where we are at now Set up Web Services

• Network flow diagram in OOBE

• Wireless Setup Wizard
• Wireless Setup Troubleshooting
− Wireless Network Troubleshooting Report
− Wireless icon and Wireless light

• Network Advanced Setup

• Case study for Wireless Setup

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Wireless Network Troubleshooting Report
(1 of 2)
• 21 different situations in which Wireless might fail
− All mapped into a solution and available for customer/call agent in the report
− Report is localized and always available for print in the front panel

• All solutions are non-hardware related (calls should be solved

remotely/customer self solution)
− Excludes one issue that points directly to a defective Wi-Fi PCA
board, where Main PCA needs to be repaired

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Wireless Network Troubleshooting Report
(2 of 2)
After implementing the solution, we recommend re-running Wireless Set up Wizard

If printer is LAN
connected, Network is not
wireless is not visible
available

Weak wireless
signal strength
between printer
and wireless
router

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Other ways to troubleshoot
get more information after Wireless setup
Other ways the customer or call agent can troubleshoot Wireless Connection
• Wireless Light and Icon (front panel)
• Status screen: Front panel/EWS
• Network detailed information: Front panel/EWS

Wireless Printing Center Website

• If customer wants detailed information about HP devices and wireless connection, refer them to
the Wireless Printing Center website: http://www.hp.com/global/us/en/wireless/index.html

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Wireless Light and Wireless Icon
Wireless Light Wireless Icon
• At-a-glance status • Quick access to key wireless status
• Fast tool for quickly triaging information and settings
basic wireless connection • Helps decrease the length of costly
issues during support calls wireless support calls
• Indicates wireless state at • Points directly to the Wireless Status
all times, even during OOBE Screen

The wireless light does not indicate

Important! status for the printer’s AP (Access Point)
connection.

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Status screen
Access from the wireless icon or the front panel

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Lesson 2 agenda
Where we are at now Set up Web Services

• Network flow diagram in OOBE

• Wireless Setup Wizard
• Wireless Setup Troubleshooting
− Wireless Network Troubleshooting Report
− Wireless icon and Wireless light

• Network Advanced Setup

• Case study for Wireless Setup

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Network Advanced Setup & Network Configuration page
Available in the Front Panel and EWS

• Printed report that contains important wireless

configuration information at-a-glance for users and call
agents
• Detailed configuration and status, such as MAC address,
wireless channel and signal strength, IP settings,
Ports/Services status, and a list of wireless networks in
range of the printer

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Wireless Troubleshooting steps summary

1. Use wireless light and icon to quick review wireless status

2. Print the WNTR and follow instructions
3. Run Wireless set up Wizard
4. Review Network detailed information and modify if required

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Wireless Setup Case Studies

Use the Network Configuration page and WNTR to answer the following questions:
• Is this printer connected to the network?
• Are there any issues?

http://www.hp.com/global/us/en/wireless/glossary.html

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Case Study 1 (1 of 2)

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HP network Development Company, L.P.page
configuration The information
(1/3) contained herein is subject to change without notice. HP Restricted.HP network configuration page (2/3)
Case Study 1 (2 of 2)
Wireless Network Troubleshooting Report

HP network configuration page (3/3)

Case Study 2 (1 of 2)

HP network configuration page (1/3) HP network configuration page (2/3)

Case Study 2 (2 of 2)
Wireless Network Troubleshooting Report

HP network configuration page (3/3)

Wireless Setup Lab

• Connect your printer to the Wireless network

LAB
• If required, print the HP Network Configuration page and/or WNTR

Front Panel > Connectivity > Wireless setup Wizard

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Wrap up!

• Wireless Wizard is easy to run (step-by-step connection)

• Accurate reporting of wireless status is important to help users be successful
with wireless
• Status reporting is also important to our call agents to quickly assess the state of the product
and begin troubleshooting any fixes
• Make sure you know the SSID name and password (if required) before starting setup!

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OOBE Set Up Web Services – So where are we?

We have performed these steps: What’s next:

1. Used Wireless setup Wizard to set up the Set up the following:
wireless capabilities of the printer • HP Designjet ePrint & Share
2. Seen the steps involved in the Happy path
• Email printing
3. Learned how to troubleshoot the Non-
Happy path
• AirPrint
4. Enabled Automatic Firmware Updates

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Lesson 3 Features and
processes are
subject to change

HP Designjet ePrint & Share

Email printing

Awareness

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.
 New firmware version ready at product introduction
HP Designjet ePrint & Share, email printing

• After printer downloads new firmware (during OOBE), printer will reboot and automatically
display:
− Printer’s email address in order to send emails/set up remote printing
− Printer code to register the printer on ePrint Center and customize the printer’s email address

If the customer does not enable Web

Services during OOBE, they can enable
Important!
them at any time by selecting the Web
Services icon in the front panel.

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HP Designjet ePrint & Share - Improved setup

1. HP ePrint & Share account and HP ePrint Center will be unified

2. All set up steps are guided and linked
3. All steps coordinated and with contextual help on front panel
4. HP Designjet ePrint & Share information included in set up poster, user guide (also adding
how to), quick reference. New documentation will be coordinated with firmware available at
product introduction
5. New HP Designjet ePrint & Share website storing all documents and information related to
web connected printers
6. New sticker

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 HP Designjet ePrint & Share
Improved setup – 4 simple steps

Get

1 2 4
Download Register Customize Go to Web

3
Run Web printer’s Install Download
eDriver yourself printer’s UI in ePrint
Services in email and printer’s Mobile ePS
(avail from either on email on Share
Printer printer driver app
DVD) ePS ePC website
code

If there is a new firmware version, download it. Remember: Firmware available at

product introduction will be available and required for Web Services.
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Flow: Ready to…
Ready to print jobs of
Print History and see
Ready for sending emails
them in front panel
to the printer

Get
Download Register Customize Go to Web
Run Web printer’s Install Download
eDriver yourself printer’s UI in ePrint
Services in email and printer’s Mobile ePS
(avail from either on email on Share
Printer printer driver app
DVD) ePS ePC website
code

Ready to see preview. If you already

Ready to receive Ready to print have an ePS account, ready to store
periodic product locally jobs in Print History and see them in Ready for Ready for remote
updates front panel. Remote printing remote printing mobile printing

Important! You cannot add jobs into your History without printing them
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HP Designjet ePrint & Share
Improved set up
New sticker
• Improve Web connectivity awareness and adoptability
• Communicate benefits

Quick Reference (QR) code

Using a physical element, direct link to
digital world

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Lesson 4

Installation Issues

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 Printer does not power on
Perform or ask the customer to perform

Check whether the Power LED button turns orange while Power button is held down

Orange light No orange light

Power is reaching the printer No power is reaching printer
No beep/Three beeps → Front panel issue
One very long beep → Main PCA issue

For a complete troubleshooting flow for this issue, see Module 4, Troubleshooting

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Installing driver without using DVD/Light installer
Make sure you use the correct file

• “USB composite: xxxxco.inf” file is visible in XP and Vista, but the

other .inf file should be used
• If you install xxxco.inf, the printer will be not recognized

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Printer internet connectivity issues
Proxy required

T120/T520 work with AutoProxy by default, so the customer doesn’t have to enter proxy
information, simplifying internet set up. However, some networks/servers may require special
proxy information.

What to do:
1. Select “Enter Proxy” and try again
2. If error continues, ePrint Center server may be unavailable.
If that is the case, forward customer to HP ePrint & Share
support.

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What to do if the printer box is missing something
What is missing How to get it

Set up poster Refer customer to:

Quick Reference www.hp.com/go/T120/manuals www.hp.com/go/T520/manuals

For drivers:
www.hp.com/go/T120/drivers www.hp.com/go/T520/drivers
DVD For User Guide
www.hp.com/go/T120/manuals or www.hp.com/go/T520/manuals
If full DVD is required, request a copy from the fulfillment center

Power cords Send customer the Power Cords service kit (depending on the region)

Stand screws & tooling Send customer the Stand Hardware kit
Product labels Send customer the Labels kit

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Initialization issues: Regulatory certifications: EuP
The T120/T520 are compliant with the following regulations

• COMMISSION REGULATION (EC) No 1275/2008

− Eco-design requirements for standby and off mode electric power consumption of electrical and electronic
household and office equipment
• Energy Star compliant (like most Designjet products)
• Commission regulation (EC) No 1275/2008 (first Designjet Compatible): EuP Regulation
− Auto-Off feature to turn off the printer automatically, after a period of inactivity

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Initialization Issues: Power Management: Auto-Off
Turns off the printer automatically, after a period of inactivity

• Auto-Off on T120/T520 can enabled or disabled

• Auto-Off default value depends on printer’s connection (Wi-Fi and LAN, or USB)
• If Auto-Off is enabled, when the user powers the unit on again, the printer will pop up a
message about why the printer was automatically powered off.
• Auto-Off setting can be changed from front panel or EWS

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Other installation issues Z-Series

Installation failed message:

• Possibly related to the computer’s firewall configuration
• Two solutions to resolve this issue:
− Before installing, disable the firewall
− After the message, run the installer again (recommended)

Error when updating Windows driver or Designjet Utility:

• Restart printer
• Delete printer queue and re-install driver
• If it still does not work, completely remove and reinstall driver

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Conclusions
Setup time is reduced from predecessors
Key steps for installation:
• Printhead assembly is already installed; customer just
• Triangles must be facing the
has to install ink cartridges
basket
Setup consists of the following main steps: • Remove the carriage lock pin(s)
• If front panel does not respond, follow the front
panel blank troubleshooting procedure

Wireless setup troubleshooting

During OOBE (Step 4), all workflows are guided; some are
animated: • Use wireless light and icon to quick review
wireless status
• Printhead alignment: Just need A4 size paper
• From first installation, if printer is network connected, • Print the WNTR and follow instructions
printer will get latest version of firmware • Run Wireless set up Wizard
• At time of intro, new firmware will be ready with • Review Network detailed information and modify
HP Designjet ePrint & Share and email as Auto Update. if required

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Questions?

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Backup

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Wireless Set up Wizard (Front panel)
Happy Path

Touch to enter your wireless

password No
Yes
Touched screen to
WPS successful?
You can also connect by enter password?
Yes pushing the WPS button on
your router now. Video
1 2 Yes WPS No
3 Failure
Run Select
network Message
Network WPS/WPA
name or
Setup enter router?
Wizard manually 7
5 6
No Touch to enter Connection
Connection Yes Yes Home
your wireless Success
successful? Screen
password Message

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Wireless Set up Wizard (Front panel)
Happy path - Front panel images
1 2 3

4 5 6 7

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Wireless Set up Wizard (EWS) - Happy Path
1 2 3

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Wireless Set up Wizard (Front panel)
Non-Happy path example
Network name not visible/incorrect
YES/Retry No

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Network Advanced Setup

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Flow: Devices
PC/MAC PC

Get
Download Register Customize Go to Web
Run Web printer’s Install Download
eDriver yourself printer’s UI in ePrint
Services in email and printer’s Mobile ePS
(avail from either on email on Share
Printer printer driver app
DVD) ePS ePC website
code

Front panel iPhone, Android

PC/Mac(*)/Mobile
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