TRI882D-3,TRI882-3 and TRI882W-3/6 and TRI882L-3/6

Complaint handle Report

Version Handle Date Engineer Auditor Complaint Number

V1.0 2023-10-29 Malek Rhoma Abuelhassan 0921235807

Table of Contents

1 Complaint Information.......................................................................................................2

1.1 Location Description 2

2 Test Situation......................................................................................................................3

2.1 GSM Network 3

2.2 WCDMA Network 5

2.3 LTE Network 6

3 Analysis...............................................................................................................................8

4 Solution.............................................................................................................................10

5 Test After Adjustment......................................................................................................11

5.1 GSM Network 11

5.2 WCDMA Network 12

5.3 LTE Network 13

6 Conclusion .......................................................................................................................14

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1 Complaint Information
The customer complaint that the coverage and throughput in this area is very poor.

1.1 Location Description

The complaint location (Lat: 32.850019 Lon: 13.164669) cover sites as below:

2G: TRI882D-3 & TRI882-3

3G:TRI882W-3/6

4G:TRI882L-3/6

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 Complaint Location

2 Test Situation
We did CQT test for the complaint location at 2023-10-29

2.1 GSM Network

When we tested this area, The MS for 2G indoor(1ST FLOOR) was being served by TRI882-3,
the coverage was normal but unstable also the quality of voice was bad , the RxLev was about -
85dBm, The MS for 2G at indoor(2ND FLOOR) was being served by TRI882D-3, the coverage
was normal but unstable, the RxLev was about -93dBm, The MS for 2G at outdoor was being
served by TRI882D-3, the coverage was very strong and stable , the RxLev was about -66dBm

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 Indoor(1ST FLOOR)

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 Indoor(2ND FLOOR)

Outdoor

2.2 WCDMA Network

For 3G the MS at indoor(1ST FLOOR) was being served by TRI882W-3 , the coverage was
normal but unstable also the quality of calls was very bad and that was causing blocked calls , the
RSCP were from -92dBm to -104dbm, The MS for 3G at indoor(2ND FLOOR) was being served
by TRI882W-3/6, the coverage was good but unstable, the RSCP were from -81dBm to -90dbm,

The MS for 3G at outdoor was being served by TRI882W-3/6, the coverage was strong and
stable, the RSCP was about -73dBm as shown in figures below.

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 Indoor(1ST FLOOR)

Indoor(2ND FLOOR)

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 Outdoor

2.3 LTE Network

4G RSRP: Description for the test basic result.

The MS for 4G at indoor(1ST FLOOR) was using TRI882L-3/6 (PCI=317) as a serving cell, the
coverage was bad and unstable, the RSRP was about -114dbm, the LTE Throughput was about
2Mbit/s, the MS for 4G at indoor(2ND FLOOR) was using TRI882L-3/6 (PCI=317) as a serving
cell, the coverage was good and stable, the RSRP was about -93dbm ,the LTE Throughput was
about 13Mbit/s, the MS for 4G at outdoor was using TRI882L-3/6 (PCI=317) as a serving cell, the
coverage was strong and stable, the RSRP was about -92dbm ,the LTE Throughput was about
25Mbit/s.

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 Indoor(1ST FLOOR)

Indoor(2ND FLOOR)

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 Outdoor

3 Analysis

(1) The coverage of 2G&3G at outdoor were strong and stable also the quality of voice was
clear.

(2) The coverage of 2G at indoor(1ST FLOOR) & (2ND FLOOR) were normal , but the quality
of calls was bad and that was causing dropped and blocked calls, so we contacted with
the optimization department and we found the uplink quality of TRI882D-3 (2G 1800B) is
normal, but the uplink quality of TRI882-3 (2G 900B) is very bad due to external
interference from cell phone repeaters, for this reason the quality of voice is bad.

(3) The coverage of 3G at indoor(1ST FLOOR) & (2ND FLOOR) were normal but the quality
of calls was very bad and that was causing blocked calls when we tried to make calls so
we contacted with the optimization department and we found the uplink quality of
TRI882W-3/6 (3G 2100B) was very bad due to external interference from cell phone

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 repeaters..

(4) The coverage of 4G at indoor (2ND FLOOR) and outdoor was good and stable, also the
LTE Throughput was high and stable during the test.

(5) The coverage of 4G at indoor(1ST FLOOR) was bad and unstable, also the LTE
Throughput was low during the test,so we contacted with the optimization department we
found the number of users and utilization factor of TRI882L-3/6 are extremely high, also
the uplink quality of TRI882L-3(4G 1800B) is bad due to external interference from cell
phone repeaters.

KPI:

 TRI882-3 2G (900B) has high interference.

 TRI882W-3/6 3G (2100B) has high interference.

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  TRI882L-3 4G (1800B) has interference.

 (TRI882L-3)DL PRB Utilization rate and Maximun Unmber of RRC connet User.

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  (TRI882L-6)DL PRB Utilization rate and Maximun Unmber of RRC connet User.

4 Solution
(1) We need to scan this area to find the 2G & 3G &4G external interference source also
we need libyana support to close them.

(2) Aiming at this complaint, we tried to check and adjust the related antenna to improve the
coverage. The site information is shown in the table below.

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 Before After Before Height
Site Name After Tilt Antenna type
azimuth azimuth Tilt (m)

TRI882-3 275° 255° 1° 0° 24 TBXLHA-6565C-A3M

5 Test After Adjustment

5.1 GSM Network

When we tested that area after adjustment, the MS for 2G at indoor(1ST FLOOR) was being
served by TRI882-3, the coverage was very good and stable ,The RxLev was about -70dbm, the
MS for 2G at indoor(2ND FLOOR) was using the same cell as a serving cell, the coverage was
strong and stable ,The RxLev was about -62dbm

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 indoor(1ST FLOOR)

Indoor(2ND FLOOR)

5.2 WCDMA Network

For 3G indoor the MS was serving by TRI882W-3 the coverage was normal, the RSCP were from
-95dBm to -100dbm, The MS for 3G at indoor(2ND FLOOR) was using the same cell as a serving
cell, the coverage was strong and stable, the RSCP about -79dbm.

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 indoor(1ST FLOOR)

Indoor(2ND FLOOR)

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5.3 LTE Network

The MS for 4G at indoor(1ST FLOOR) was using TRI882L-6 (PCI=317) as a serving cell, the
coverage was normal and stable, the RSRP was about -108dbm, the LTE Throughput was about
19Mbit/s, the MS for 4G at indoor(2ND FLOOR) was using TRI882L-3/6 (PCI=317) as a serving
cell, the coverage was strong and stable, the RSRP was about -96dbm ,the LTE Throughput was
about 46Mbit/s.

indoor(1ST FLOOR)

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 Indoor(2ND FLOOR)

6 Conclusion
After checked and adjusted the related antenna and according to the test result, it’s clearly seen
that the 2G&3G&4G coverage at indoor are clearly improved also the LTE Throughput at indoor
became high and stable during the test.

REMARK: We need to scan this area to find the 2G & 3G &4G external interference source also
we need libyana support to close them.

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