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Access Token Sap

The SAP Knowledge Base Article 3297866 addresses the error 'Failed to get access token, contact your administrator' encountered when logging into SAP Business One FP2208. The issue is caused by Port 40020 not being exposed for the Authentication Service or if the service has stopped. The resolution involves opening Port 40020 and restarting the SAP Business One Server Tools Authentication Service.

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32 views2 pages

Access Token Sap

The SAP Knowledge Base Article 3297866 addresses the error 'Failed to get access token, contact your administrator' encountered when logging into SAP Business One FP2208. The issue is caused by Port 40020 not being exposed for the Authentication Service or if the service has stopped. The resolution involves opening Port 40020 and restarting the SAP Business One Server Tools Authentication Service.

Uploaded by

CesarJoaquinSegovia
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SAP Knowledge Base Article

3297866 - Error - 'Failed to get access token, contact your administrator'


Component: SBO-BC-IAM (Identity and Authentication Management), Version: 2, Released On: 01.03.2023

Symptom
When logging on to SAP Business One, you receive the error 'Failed to get access token, contact your administrator.'

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment
SAP Business One

Reproducing the Issue


Prerequisite:

You are using SAP Business One FP2208.

Scenario

Log on to SAP Business One FP2208.

Expected Behavior

No error message is displayed when logging on to SAP Business One.

Actual Behavior

Error - 'Failed to get access token, contact your administrator'.

Cause
The Port 40020 for the new Authentication Service in the System Landscape Directory is not exposed.

It can also appear if the SAP Business One Server Tools Authentication Service has stopped.

Resolution
Open Port 40020 for the new Authentication Service in the System Landscape Directory.

MSSQL Version

Open the Window services (services.msc) and restart SAP Business One Server Tools Authentication Service.

HANA Version

Open a Linux Terminal and run the following command:

sudo service sapb1servertools-authentication restart

Even if the service status is already “Running” this solution is applicable.

See Also

For a full list of SAP Business One ports see Appendix 1: List of Default Ports for Different Server Components in the SAP Business One Administrator's
Guide

Keywords
Access Token, Authentication Service

Attributes

Key Value
Other Components SBO-BC-SLD (System Landscape Directory)

Products
Products

SAP Business One all versions

SAP Business One, version for SAP HANA all versions

This document is referenced by


SAP Note/KBA Title

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