MOHAN MAREDDY Mobile: +91-9966694755

10th June 1994

JP Morgan Chase & Co. Email:
[email protected]
PROFESSIONAL SUMMARY

 A dynamic, hands-on, detailed oriented, highly skilled and motivated software engineer with close
to 9 years of experience in the industry.
 Enhanced performance of Application Support Engineer Experience and Site Reliability
Engineering working closely with software Engineering, especially in the aspects of system
performance and application support. Provides leadership, training and feedback to ensure that
teams perform to the best of their abilities and deliver consistently.
 Good working experience with extensive exposure to Application Support and Enhancement
projects in Banking Domain (BFSI).
 Having good working experience with SQL, Autosys, , Unix, ITRS, JIRA, Confluence and
ServiceNow.
 Having good knowledge on AppDynamics, Dynatrace and Splunk Monitoring tools.
 Oracle Cloud Infrastructure Certified Foundation Associate.
 Having good working experience in handling incidents in customer facing environments.
 Analyze incident data and suggest opportunities for improvement and drive the initiatives.
 To make the support model successful, scheduled and executed knowledge transfer sessions after
identifying the gaps.
 Extensive expertise in gathering customer needs, offering the best solutions, and documenting the
process.
 Decision-making abilities, the capacity to manage and coach a team, and the ability to work under
pressure while coordinating duties between multiple teams
 Excellent interpersonal, analytical, and communication abilities.
 Proven ability in dealing with Production issues with quick turnaround time.
 Efficient in quickly understanding the technical and functional aspects of the problem reported and
driving it to resolution ASAP.
 Exposure to Agile work environments where customer comes above all.
 Effective communicator with proficient customer interaction skills.
 Open to new roles and process changes and ability to ramp up quickly.
 Got trained in SRE model.

WORK EXPERINECE:
 Working for JP Morgan Chase, Bangalore from June 2022 to till date.
 Worked for Wells Fargo, Bangalore from July 2019 to June 2022.
 Worked for Capgemini(Citibank), Chennai from March 2016 to March 2019.

EDUCATION DETAILS:
 B.Tech (Bachelor of Technology) from NBKR Institute of science and Technology, A.P 2015 with
80%.
PROFESSIONAL EXPERIENCE:

Project # 1
Company: JP Morgan Chase
Project: Payments Client Service & Implementations
Role: Lead Production Support Engineer and SRE Model
Duration : June 2022 – Present
Roles and Responsibilities :
 Leading a group of five employees that oversee several financial applications.
 Prepare and update documentations to ensure that BAU operations are carried out using the most
up-to-date processes and procedures to minimize delays and escalations.
 Create incident reports to aid in data analysis and the identification of opportunities for process
improvement.
 During the DR Failover, responsible for BCP simulation efforts
 Incident Management, Change Management process.
 Creating KB articles every now and then.
 Work on downtime maintenance activities and update stakeholders on progress. Once the
procedure is completed, run all relevant validations.
 Adopted Agile project management approaches by creating stories and tasks in the JIRA platform
and assigning them to team members based on stakeholder demands and internal needs.
 Keep track of projects, their progress, and generate status reports to communicate to higher
management.
 Escalate issues as soon as possible and open emergency calls to collaboratively work with Teams
involved on resolving issues without missing any SLAs.
 Closely monitor daily/monthly batch tasks and work on issues ahead of time to minimize data
delays in downstream systems.
 Work on data issues if there is any discrepancy in numbers and take action upon necessary
approvals.
 Planned transition and created runbooks for the transfer of application support operations from
Application Teams to the support Team.
 Worked on planning the transition of application support activities to the Team from the
Application Teams and create runbooks for same.

Project # 2
Company: WELLS FARGO
Project: SimCorp Dimensions
Role: Senior Application Support Engineer and SRE Model
Duration :July 2019 – June 2022

Description:
SimCorp Dimensions (SCD) is an integrated, automated and modular investment management
software solution. The suite of integrated solutions supports institutional investors in managing assets,
reducing costs in the long term, mitigating risks and ensuring optimal value for money. SCD is a
scalable platform that enables sustainable growth throughout the entire enterprise.
Roles and Responsibilities:
 Lead a group of four employees that oversee several financial applications.
 As a part of App Support project I am responsible for configuring Job failure alerts, log monitoring,
Disk, CPU through ITRS Geneos tool.
 Health of any db and server or any service is in critical state/crossing the threshold values like
CPU>70%, Heap>70%, ZFS>70%, API Failures>10% for critical services will be receiving alert and
depending on the severity we will triaging and acting on it by informing to the relevant team.
 Depending on the criticality will be raising the sev1/sev2/sev3 Jira ticket and assigning the ticket to
relevant team and in case of sev1 will be joining the sev1 bridge call and providing required
information and used JIRA as a ticketing tool.
 Good working experience on Linux and Windows Operating Systems.
 Good knowledge on methodologies like Agile and waterfall model for project planning and
execution.
 Troubleshooting, diagnosing and fixing production software issues and performing software
maintenance and configuration changes
 Here I have good experience in handling of most of the tickets in ServiceNow and Jira board by
initially checking the prerequisites of in-take of work in the Jira board like checking for the
Mandatory field’s in-place like type, priority, affect versions, fix versions, components, labels, story
points and ramping for the resource etc.
 Understanding of the technical issue behind the day to day issues raised in production and
provides a solution whenever possible through research logs and tables escalate if necessary with
useful data points and provide regular updated until resolution.
 Responding to customer issues reported via chat, email or tickets within the stringent SLAs.
 Creating documents every now and then with analysis and resolution steps in shared folder.
 Reviewing documentation regularly and suggest improvements and feedback in order to keep it
up to date.
 Quickly develop a fair understanding of the customer's use case so as to reduce the time spent
while resolving issues reported.
 Scheduling and executing deployments, monitoring the logs, testing and signing off the newly
deployed services and executing a safe rollback if necessary, within strict deadlines.
 Checking data consistency by executing SQL queries, make necessary modifications with prior
approvals and resolving high severity issues.
 I have involved in Database refreshes on weekly basis along with DBA team members.
 Creating Confluence links for the reoccurring issues along with resolution steps and respective
contact details.
 Having good experience in Change, Incident & Request Management.

Project # 3
Company: Capgemini(CITIBANK)
Role: Application Support Engineer
Duration : Mar 2016 – Mar 2019

Description:
The scope of this project is to enable origination of personal loans in Citi Financial India Ltd (CFIL)
instance with availability of exiting functionalities in Citibank instance and provide a facility to
upload and view the documents in Documentum for Personal loans and Home loans that are
booked under CitiFinancial India Ltd (CFIL).

Roles and Responsibilities:

 Impact analysis for the various change requests and enhancements.
 Provide health check report to the business on daily basis.
  Analyzing and Fixing Application/Production Issues.
 Evaluated all INCIDENTS (High Priority to Low Priority) on weekly.
 Keep Monitored ITRS tool whether Process & Activities are running as expected or not.
 Scheduling AutoSys jobs based on business requirement.
 Involved in Root cause analysis of the technical and business scenarios design.

I hereby declare that above mentioned details are true and correct to best of my knowledge.

Mohan M Date: