ZT600 Series

Industrial Printer

User Guide

P1088680-04EN
 ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corporation, registered in
many jurisdictions worldwide. All other trademarks are the property of their respective owners.
© 2019 Zebra Technologies Corporation and/or its affiliates. All rights reserved.
Information in this document is subject to change without notice. The software described in this document
is furnished under a license agreement or nondisclosure agreement. The software may be used or copied
only in accordance with the terms of those agreements.
For further information regarding legal and proprietary statements, please go to:
SOFTWARE: http://www.zebra.com/linkoslegal
COPYRIGHTS: http://www.zebra.com/copyright
WARRANTY: http://www.zebra.com/warranty
END USER LICENSE AGREEMENT: http://www.zebra.com/eula

Terms of Use
Proprietary Statement
This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries
(“Zebra Technologies”). It is intended solely for the information and use of parties operating and
maintaining the equipment described herein. Such proprietary information may not be used, reproduced,
or disclosed to any other parties for any other purpose without the express, written permission of Zebra
Technologies.

Product Improvements
Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are
subject to change without notice.

Liability Disclaimer
Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are
correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and
disclaims liability resulting therefrom.

Limitation of Liability
In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the
accompanying product (including hardware and software) be liable for any damages whatsoever
(including, without limitation, consequential damages including loss of business profits, business
interruption, or loss of business information) arising out of the use of, the results of use of, or inability to
use such product, even if Zebra Technologies has been advised of the possibility of such damages. Some
jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.

Publication Date
April 24, 2023

2
Declaration of Conformity

We have determined that the Zebra printers identified as the

ZT610 and ZT620

manufactured by:

Zebra Technologies Corporation

3 Overlook Point
Lincolnshire, Illinois 60069 U.S.A.
Have been shown to comply with the applicable technical standards of the FCC

For Home, Office, Commercial, and Industrial use

If no unauthorized change is made in the equipment,
and if the equipment is properly maintained and operated.

3
Compliance Information
FCC Compliance Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired
operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC Radiation Exposure Statement

(for printers with RFID encoders)
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance 20cm between the radiator and your
body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Canadian DOC Compliance Statement

This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

4
Contents
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Printer Setup and Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Handling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Store the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Service the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Ship the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Select a Location for the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Learn the Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Select a Print Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Load the Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Insert the Media into the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Tear-Off Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Peel-Off Mode or Applicator Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Rewind Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Cutter Mode or Delayed Cut Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Do I Need to Use Ribbon? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
When to Use Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Coated Side of Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Load the Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Install the Printer Driver and Connect the Printer to the Computer . . . . . . . . . . . . . . . . . .51
Install Zebra Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Connect a Computer to the Printer’s USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Connect a Computer to the Printer’s Serial or Parallel Port . . . . . . . . . . . . . . . . . . . .63
Connect to Your Network through the Printer’s Ethernet Port . . . . . . . . . . . . . . . . . . .70
Connect the Printer to Your Wireless Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Print a Test Label and Make Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Printer Configuration and Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Learn the Standard Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Navigating through Screens in the Standard Display . . . . . . . . . . . . . . . . . . . . . . . . .89
Idle Display, Home Menu, and User Menus in the Standard Display . . . . . . . . . . . . .91

5
 Contents

Adjust Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

DARKNESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
PRINT SPEED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
MEDIA TYPE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
PRINT METHOD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
TEAR OFF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
PRINT WIDTH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
PRINT MODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
LABEL TOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
LEFT POSITION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
REPRINT MODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
LABEL LENGTH MAX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
COVER OPEN LIGHT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
MEDIA PATH LIGHTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
RIBBON PATH LIGHTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
PRINT INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
IDLE DISPLAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
POWER UP ACTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
HEAD CLOSE ACTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
LOAD DEFAULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
MEDIA/RIBBON CAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
DIAGNOSTIC MODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
ENERGY STAR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
CONFIG INFO TO USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
ZBI ENABLED? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
RUN ZBI PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
STOP ZBI PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
PRINT USB FILE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
COPY USB FILE TO E: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
STORE E: FILE TO USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
PRINT STATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
PASSWORD PROTECT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
APPLCTR ERR: PAUSE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
PRINT TEST FORMAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
ACTIVE PRINT SERVER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130
PRIMARY NETWORK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
WIRED IP ADDRESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
WIRED SUBNET MASK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
WIRED GATEWAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
WIRED IP PROTOCOL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
WIRED MAC ADDRESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
WLAN IP ADDRESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
WLAN SUBNET MASK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

6
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WLAN GATEWAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

WLAN IP PROTOCOL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
WLAN MAC ADDRESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
ESSID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
CHANNEL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
SIGNAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
IP PORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
IP ALTERNATE PORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146
RESET NETWORK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
VISIBILITY AGENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
RFID STATUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
RFID CALIBRATE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
READ RFID DATA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
RFID TEST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
RFID PROGRAM POS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
RFID ANTENNA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
RFID READ POWER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
RFID WRITE POWER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
RFID VALID COUNT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
RFID VOID COUNT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158
LANGUAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159
COMMAND LANGUAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160
COMMAND CHAR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161
CONTROL CHAR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
DELIMITER CHAR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163
ZPL MODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
VIRTUAL DEVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
SENSOR TYPE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166
SELF ADJUST SENSOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167
LABEL SENSOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168
TAKE LABEL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169
BAUD RATE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170
DATA BITS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
PARITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172
HOST HANDSHAKE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173
WML . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174
BLUETOOTH ADDRESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175
MODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176
DISCOVERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177
CONNECTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178
BT SPEC VERSION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179
MIN SECURITY MODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180
Calibrate the Ribbon and Media Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181

7
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Adjust the Printhead Pressure and Toggle Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187

Toggle Position Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188
Printhead Pressure Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .190
Adjust the Sensor Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192
Install the Rewind/Liner Take-Up Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193
Peel Mode/Applicator Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193
Rewind Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195

Routine Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197

Cleaning Schedule and Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197
Clean the Exterior, the Media Compartment, and the Sensors . . . . . . . . . . . . . . . . .199
Clean the Printhead and Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .200
Clean and Lubricate the Cutter Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204
Remove Used Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .212
Replacing Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .214
Ordering Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .214
Recycling Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .214
Ordering Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .214
Lubrication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .214

Diagnostics and Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215

QR Codes and QuickHelp Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215
Judging Barcode Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216
Printer Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218
Print Test Format Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219
Optimal Darkness and Speed Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .224
Communication Diagnostics Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .225
Sensor Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .226
Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .228
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .230
Alerts and Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .230
Printing Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .234
Ribbon Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .238
RFID Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .240
Communications Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .243
Miscellaneous Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .244

Using the USB Host Ports and the NFC Capabilities . . . . . . . . . . . . . . . . . . . .247
Items Required for the Exercises . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247
Files for Completing the Exercises . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247

8
 Contents

USB Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .250

Exercise 1: Copy Files to a USB Flash Drive and Perform USB Mirror . . . . . . . . . . .251
Exercise 2: Print a Label Format from a USB Flash Drive . . . . . . . . . . . . . . . . . . . .253
Exercise 3: Copy Files to/from a USB Flash Drive . . . . . . . . . . . . . . . . . . . . . . . . . .254
Exercise 4: Enter Data for a Stored File with a USB Keyboard and Print a Label . . .256
Near Field Communication (NFC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .257
Exercise 5: Enter Data for a Stored File with a Smart Device and Print a Label . . . .258

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .260
Power Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261
Power Cord Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .262
Communication Interface Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .263
Standard Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .264
Optional Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .265
Wireless Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .266
Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .267
Media Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .269
Ribbon Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .270

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

9
Printer Setup and Operation
This section assists the technician with initial setup and operation of the printer.

Handling the Printer

This section describes how to handle your printer.

Unpack and Inspect the Printer

When you receive the printer, immediately unpack it and inspect for shipping damage.
• Save all packing materials.
• Check all exterior surfaces for damage.
• Raise the media door, and inspect the media compartment for damage to components.

If you discover shipping damage upon inspection:

• Immediately notify the shipping company and file a damage report.
• Keep all packaging material for shipping company inspection.
• Notify your authorized Zebra reseller

Important • Zebra Technologies is not responsible for any damage incurred during the shipment of
the equipment and will not repair this damage under warranty.

Store the Printer

If you are not placing the printer into immediate operation, repackage it using the original packing
materials. You may store the printer under the following conditions:
• Temperature: –40°F to 140°F (–40° to 60°C)
• Relative humidity: 5% to 85% non-condensing

10
 Printer Setup and Operation

Service the Printer

If you have a problem using the printer, contact your facility's technical or systems support. If there is a
problem with the printer, they will contact the Zebra Global Customer Support Center at:
http://www.zebra.com/support.

When contacting Zebra Global Customer Support, have the following information available:
• Serial number of the unit
• Model number or product name
• Firmware version number

Zebra responds to calls by e-mail, telephone, or fax within the time limits set forth in service agreements. If
your problem cannot be solved by Zebra Global Customer Support, you may need to return your
equipment for servicing and will be given specific directions.

If you purchased your product from a Zebra business partner, please contact that business partner for
support.

11
 Printer Setup and Operation

Ship the Printer

Zebra is not responsible for any damages incurred during shipment if an approved shipping container is
not used. Shipping the units improperly can possibly void the warranty.

If you must ship the printer:

• Turn off (O) the printer, and disconnect all cables.
• Remove any media, ribbon, or loose objects from the printer interior.
• Close the printhead.
• Carefully pack the printer into the original container or a suitable alternate container to avoid damage
during transit. A shipping container can be purchased from Zebra if the original packaging has been
lost or destroyed.

12
 Printer Setup and Operation

Select a Location for the Printer

Select a location for the printer that meets these conditions:
• Surface: The surface where the printer will be located must be solid, level, and of sufficient size and
strength to hold the printer.

22.7– 29.4 kg
50 – 65 lb

• Space: The area where the printer will be located must include enough space for ventilation and for
accessing the printer components and connectors. To allow for proper ventilation and cooling, leave
open space on all sides of the printer.

Caution • Do not place any padding or cushioning material behind or under the printer because this
restricts air flow and could cause the printer to overheat.

• Power: The printer should be within a short distance of an appropriate power outlet that is easily
accessible.
• Data communication interfaces: The printer must be within range of your WLAN radio (if applicable) or
within an acceptable range for other connectors to reach your data source (usually a computer). For
more information on maximum cable lengths and configuration, see General Specifications
on page 260.
• Operating conditions: Your printer is designed to function in a wide range of environmental and
electrical conditions, including a warehouse or factory floor. Table 1 shows the temperature and
relative humidity requirements for the printer when it is operating.

Table 1 • Operating Temperature and Humidity

Mode Temperature Relative Humidity

Thermal Transfer 40° to 104°F (5° to 40°C) 20 to 85% non-condensing

Direct Thermal 32° to 104°F (0° to 40°C)

13
 Printer Setup and Operation

Learn the Printer Components

Figure 1 shows the components inside the media compartment of a standard printer. Depending on the
printer model and the installed options, your printer may look slightly different. The components that are
labeled are mentioned in procedures throughout this manual.

Note • The components inside your printer are color-coded.

• The touch points that you will need to handle are colored gold inside the printers and are highlighted in
gold in the illustrations in this manual.
• Some components are highlighted in light blue in the illustrations in this manual for emphasis or
clarity.

Figure 1 • Printer Components

1 8

9 10

11
3

4
5
6

15
12 13 14
7

1 Media door 9 Ribbon take-up spindle

2 Printhead pressure toggles 10 Ribbon supply spindle
3 Printhead assembly 11 Ribbon guide roller
4 Control panel display 12 Media guide adjustment knob
5 Platen roller 13 Transmissive media sensor adjustment
6 Control panel wheel
7 USB host port 14 Media dancer assembly
8 Printhead-open lever 15 Media supply spindle

14
 Printer Setup and Operation

Select a Print Mode

Use a print mode that matches the media being used and the printer options available (Figure 2). The
media path is the same for roll and fanfold media.

Table 2 • Print Modes and Printer Options

Print Mode Description

TEAR OFF This mode (default) can be used with any printer options and most media types.
The printer prints label formats as it receives them. The printer operator can tear
off the printed labels any time after they print.
PEEL-OFF This mode can be used if the printer has a rewind option.
The printer peels the label from the liner during printing and then pauses until the
label is removed. The backing is wound on the rewind spindle without using the
rewind plate.
REWIND This mode can be used only if the printer has a rewind option.
The printer prints without pausing between labels. The media is wound onto a core
after printing. The rewind plate is used to keep the labels from separating from the
backing.
CUTTER This mode can be used only if the printer has a cutter option.
The printer cuts between labels after each one is printed.
DELAYED CUT This mode can be used only if the printer has a cutter option.
The printer waits for a delayed cut ZPL command (~JK) before it cuts the last
printed label.
LINERLESS PEEL* * Reserved for future use.
LINERLESS REWIND*
LINERLESS TEAR*
APPLICATOR This mode is for use with a machine that applies labels.
The printer prints when it receives a signal from the applicator. Refer to the
Advanced User Information section of the Maintenance Manual for additional
information about the applicator interface.

15
 Printer Setup and Operation

Figure 2 • Printer Options

1 2

3 4

1 Tear-Off (standard)
2 Cutter option
3 Rewind option set for Peel mode
4 Rewind option set for Rewind mode

16
 Printer Setup and Operation

Load the Media

Use the instructions in this section for loading roll or fanfold media in the appropriate print mode for your
needs.

Caution • While performing any tasks near an open printhead, remove all rings, watches, hanging
necklaces, identification badges, or other metallic objects that could touch the printhead. You are not
required to turn off the printer power when working near an open printhead, but Zebra recommends it as
a precaution. If you turn off the power, you will lose all temporary settings, such as label formats, and you
must reload them before you resume printing.

Insert the Media into the Printer

The majority of the illustrations in this section show roll media because the media loading path is the same
for both roll and fanfold media.

1. Raise the media door.

2. Remove and discard any tags or labels that are torn or dirty or that are held by adhesives or tape.

17
 Printer Setup and Operation

3. Insert roll or fanfold media into the printer.

Roll Media
Place the roll of media on the media supply spindle. Push the roll as far back as it will go.

Fanfold Media
Fanfold media can be stored behind or under the printer. Depending on where the media is stored,
feed the media from behind or through the bottom access slot.
Rear Feed Bottom Feed

18
 Printer Setup and Operation

4. In which print mode will your printer be operating? (For more information on print modes, see Select a
Print Mode on page 15.)

If using… Then…
TEAR OFF Continue with Tear-Off Mode on page 20.

PEEL-OFF or APPLICATOR Continue with Peel-Off Mode or Applicator Mode

on page 24.

REWIND Continue with Rewind Mode on page 33.

CUTTER or DELAYED CUT Continue with Cutter Mode or Delayed Cut Mode
on page 41.

19
 Printer Setup and Operation

Tear-Off Mode

1. If you have not already done so, follow the instructions in the section Insert the Media into the Printer
on page 17.

2.
Caution • The printhead may be hot and could cause severe burns. Allow the printhead to cool.

Open the printhead assembly by rotating the printhead-open lever upward.

20
 Printer Setup and Operation

3. Rotate the media guide adjustment knob as shown until the media guide slides all the way out.

4.
Caution • The printhead may be hot and could cause severe burns. Allow the printhead to cool.

From the media spindle (1), feed the media under the dancer assembly (2), through the media
sensor (3), and under the printhead assembly (4). Slide the media back until it touches the inside
back wall of the media sensor.

4 3 2 1

21
 Printer Setup and Operation

5. Rotate the media guide adjustment knob as shown until the media guide just touches the edge of the
media.

6. Does the media that you are using require ribbon for printing? If you are not sure, see When to Use
Ribbon on page 45.

If using… Then…
Direct Thermal media (no ribbon needed) Continue with step 7.
Thermal Transfer media (ribbon needed) a. If you have not already done so, load ribbon in
the printer. See Load the Ribbon on page 47.
b. Continue with step 7.

22
 Printer Setup and Operation

7. Rotate the printhead-open lever downward until it locks the printhead in place.

8. Close the media door.

9. Set the printer to the appropriate print mode (see PRINT MODE on page 100).

10. Press PAUSE to exit pause mode and enable printing.

The printer may perform a label calibration or feed a label, depending on your settings.

11. For best results, calibrate the printer. See Calibrate the Ribbon and Media Sensors on page 181.

12. If desired, print a configuration or other label to verify that your printer is able to print. (See PRINT
INFORMATION on page 109.)

Media loading in Tear-Off mode is complete.

23
 Printer Setup and Operation

Peel-Off Mode or Applicator Mode

1. If you have not already done so, follow the instructions in the section Insert the Media into the Printer
on page 17.

2. If necessary, install the rewind/liner take-up plate in the peel-off position as shown.

24
 Printer Setup and Operation

2-a. Loosen the knurled nut (1) on the outside stud on the printer’s base.

2-b. Align the large hole of the keyhole in the rewind/peel plate over the knurled nut, and then slide the
plate down until it hits the studs.

25
 Printer Setup and Operation

2-c. Tighten the knurled nut.

3. If desired, slide a core onto the rewind spindle until it is flush against the guide plate. A core is not
necessary for liner take-up.

26
 Printer Setup and Operation

4.
Caution • The printhead may be hot and could cause severe burns. Allow the printhead to cool.

Open the printhead assembly by rotating the printhead-open lever upward.

5. Rotate the media guide adjustment knob as shown until the media guide slides all the way out.

27
 Printer Setup and Operation

6.
Caution • The printhead may be hot and could cause severe burns. Allow the printhead to cool.

From the media spindle (1), feed the media under the dancer assembly (2), through the media
sensor (3), and under the printhead assembly (4). Slide the media back until it touches the inside
back wall of the media sensor.

4 3 2 1

7. Extend approximately 18 in. (500 mm) of media out of the printer. Remove and discard the labels from
this exposed media, leaving just the liner.

8. Feed the liner behind the rewind/liner take-up plate.

28
 Printer Setup and Operation

9. Remove the hook from the rewind spindle.

29
 Printer Setup and Operation

10. Wind the liner around the rewind spindle as shown. Rotate the rewind spindle several turns to tighten
the liner and remove any slack.

11. Reinstall the spindle hook over the liner. Insert the long end of the hook into the small hole on the
guide plate (1). Insert the short end of the hook into the hole in the center of the adjusting nut (2).

30
 Printer Setup and Operation

12. Rotate the media guide adjustment knob as shown until the media guide just touches the edge of the
media.

13. Does the media that you are using require ribbon for printing? If you are not sure, see When to Use
Ribbon on page 45.

If using… Then…
Direct Thermal media (no ribbon needed) Continue with step 14.
Thermal Transfer media (ribbon needed) a. If you have not already done so, load ribbon in
the printer. See Load the Ribbon on page 47.
b. Continue with step 14.

14. Rotate the printhead-open lever downward until it locks the printhead in place.

31
 Printer Setup and Operation

15. Close the media door.

16. Set the printer to the appropriate print mode (for more information, see PRINT MODE on page 100).

17. Press PAUSE to exit pause mode and enable printing.

The printer may perform a label calibration or feed a label, depending on your settings.

18. For best results, calibrate the printer. See Calibrate the Ribbon and Media Sensors on page 181.

19. If desired, print a configuration or other label to verify that your printer is able to print. (See PRINT
INFORMATION on page 109.)

Media loading in Peel-Off mode is complete.

32
 Printer Setup and Operation

Rewind Mode

1. If you have not already done so, follow the instructions in the section Insert the Media into the Printer
on page 17.

2. If necessary, install the rewind/liner take-up plate in the rewind position as shown.

33
 Printer Setup and Operation

2-a. Locate the four mounting slots for the rewind/liner take-up plate.

2-b. Locate the four mounting tabs on the rewind/liner take-up plate.

34
 Printer Setup and Operation

2-c. Insert the mounting tabs of the rewind plate into the mounting slots of the printer, and then slide
the rewind plate to the left until it will not go any farther.

3. Slide a core onto the rewind spindle until it is flush against the guide plate.

35
 Printer Setup and Operation

4.
Caution • The printhead may be hot and could cause severe burns. Allow the printhead to cool.

Open the printhead assembly by rotating the printhead-open lever upward.

5. Rotate the media guide adjustment knob as shown until the media guide slides all the way out.

36
 Printer Setup and Operation

6.
Caution • The printhead may be hot and could cause severe burns. Allow the printhead to cool.

From the media spindle (1), feed the media under the dancer assembly (2), through the media
sensor (3), and under the printhead assembly (4). Slide the media back until it touches the inside
back wall of the media sensor.

4 3 2 1

7. Extend approximately 18 in. (500 mm) of media out of the printer.

37
 Printer Setup and Operation

8. Feed the media over the rewind/liner take-up plate.

9. Wind the media around the rewind spindle as shown. Rotate the rewind spindle several turns to tighten
the media and remove any slack.

38
 Printer Setup and Operation

10. Rotate the media guide adjustment knob as shown until the media guide just touches the edge of the
media.

11. Does the media that you are using require ribbon for printing? If you are not sure, see When to Use
Ribbon on page 45.

If using… Then…
Direct Thermal media (no ribbon needed) Continue with step 12.
Thermal Transfer media (ribbon needed) a. If you have not already done so, load ribbon in
the printer. See Load the Ribbon on page 47.
b. Continue with step 12.

12. Rotate the printhead-open lever downward until it locks the printhead in place.

39
 Printer Setup and Operation

13. Close the media door.

14. Set the printer to Rewind mode (for more information, see PRINT MODE on page 100).

15. Press PAUSE to exit pause mode and enable printing.

The printer may perform a label calibration or feed a label, depending on your settings.

16. For best results, calibrate the printer. See Calibrate the Ribbon and Media Sensors on page 181.

17. If desired, print a configuration or other label to verify that your printer is able to print. (See PRINT
INFORMATION on page 109.)

Media loading in Rewind mode is complete.

40
 Printer Setup and Operation

Cutter Mode or Delayed Cut Mode

1. If you have not already done so, follow the instructions in the section Insert the Media into the Printer
on page 17.

2.
Caution • The printhead may be hot and could cause severe burns. Allow the
printhead to cool.

Open the printhead assembly by rotating the printhead-open lever upward.

41
 Printer Setup and Operation

3. Rotate the media guide adjustment knob as shown until the media guide slides all the way out.

4.
Caution • The printhead may be hot and could cause severe burns. Allow the
printhead to cool.

From the media spindle (1), feed the media under the dancer assembly (2), through
the media sensor (3), and under the printhead assembly (4). Slide the media back
until it touches the inside back wall of the media sensor.

4 3 2 1

42
 Printer Setup and Operation

5.
Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers.

Feed the media through the cutter.

6. Rotate the media guide adjustment knob as shown until the media guide just touches the edge of the
media.

7. Does the media that you are using require ribbon for printing? If you are not sure, see When to Use
Ribbon on page 45.

If using… Then…
Direct Thermal media (no ribbon needed) Continue with step 8.
Thermal Transfer media (ribbon needed) a. If you have not already done so, load ribbon in
the printer. See Load the Ribbon on page 47.
b. Continue with step 8.

43
 Printer Setup and Operation

8. Rotate the printhead-open lever downward until it locks the printhead in place.

9. Close the media door.

10. Set the printer to the appropriate print mode (for more information, see PRINT MODE on page 100).

11. Press PAUSE to exit pause mode and enable printing.

The printer may perform a label calibration or feed a label, depending on your settings.

12. For best results, calibrate the printer. See Calibrate the Ribbon and Media Sensors on page 181.

13. If desired, print a configuration or other label to verify that your printer is able to print. (See PRINT
INFORMATION on page 109.)

Media loading in Cutter mode is complete.

44
 Introduction

Do I Need to Use Ribbon?

Ribbon is a thin film that is coated on one side with wax, resin, or wax resin, which is transferred to the
media during the thermal transfer process. The media determines whether you need to use ribbon and
how wide the ribbon must be.

When ribbon is used, it must be as wide as or wider than the media being used. If the ribbon is narrower
than the media, areas of the printhead are unprotected and subject to premature wear.

When to Use Ribbon

Thermal transfer media requires ribbon for printing while direct thermal media does not. To determine if
ribbon must be used with a particular media, perform a media scratch test.

1. Scratch the print surface of the media rapidly with your fingernail.

2. Did a black mark appear on the media?

If a black mark... Then the media is...

Does not appear on the media Thermal transfer. A ribbon is required.

Appears on the media Direct thermal. No ribbon is required.

Coated Side of Ribbon

Ribbon can be wound with the coated side on the inside or outside (Figure 3). This printer can only use
ribbon that is coated on the outside unless you purchase and install the optional spindle that allows ribbon
that is coated on the inside. Contact your authorized Zebra reseller for ordering information.

If you are unsure which side of a particular roll of ribbon is coated, perform an adhesive test or a ribbon
scratch test to determine which side is coated.

Figure 3 • Ribbon Coated on Outside or Inside

Outside Inside

Adhesive Test
If you have labels available, perform the adhesive test to determine which side of a ribbon is coated. This
method works well for ribbon that is already installed.

1. Peel a label from its liner.

2. Press a corner of the sticky side of the label to the outer surface of the roll of ribbon.

3. Peel the label off of the ribbon.

45
 Introduction

4. Observe the results. Did flakes or particles of ink from the ribbon adhere to the label?

If ink from the ribbon... Then...

Adhered to the label The ribbon is coated on the outside and can be used in this
printer.

Did not adhere to The ribbon is coated on the inside and cannot be used in the
the label standard printer. An optional ribbon spindle is available to use
ribbon that is coated on the inside. Contact your authorized
Zebra reseller for ordering information.
To verify this result, repeat the test on the other surface of the
roll of ribbon.

Ribbon Scratch Test

Perform the ribbon scratch test when labels are unavailable.

1. Unroll a short length of ribbon.

2. Place the unrolled section of ribbon on a piece of paper with the outer surface of the ribbon in contact
with the paper.

3. Scratch the inner surface of the unrolled ribbon with your fingernail.

4. Lift the ribbon from the paper.

5. Observe the results. Did the ribbon leave a mark on the paper?

If the ribbon... Then...

Left a mark on the paper The ribbon is coated on the outside and can be used in this
printer.

Did not leave a mark on The ribbon is coated on the inside and cannot be used in the
the paper standard printer. An optional ribbon spindle is available to use
ribbon that is coated on the inside. Contact your authorized
Zebra reseller for ordering information.
To verify this result, repeat the test on the other surface of the
roll of ribbon.

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 Printer Setup and Operation

Load the Ribbon

Note • This section applies only to printers that have the Thermal Transfer option installed.

Ribbon is used only with thermal transfer labels. For direct thermal labels, do not load ribbon in the printer.
To determine if ribbon must be used with a particular media, see When to Use Ribbon on page 45.

Caution • While performing any tasks near an open printhead, remove all rings, watches, hanging
necklaces, identification badges, or other metallic objects that could touch the printhead. You are not
required to turn off the printer power when working near an open printhead, but Zebra recommends it as
a precaution. If you turn off the power, you will lose all temporary settings, such as label formats, and you
must reload them before you resume printing.

Important • Use ribbon that is wider than the media to protect the printhead from wear. Ribbon must be
coated on the outside.

1. Raise the media door.

47
 Printer Setup and Operation

2.
Caution • The printhead may be hot and could cause severe burns. Allow the printhead to cool.

Open the printhead assembly by rotating the printhead-open lever upward.

3. Place the roll of ribbon on the ribbon supply spindle with the loose end of the ribbon unrolling as
shown. Push the roll back as far as it will go.

48
 Printer Setup and Operation

4. Bring the ribbon under the printhead assembly and around its left side, as shown.

5. With the ribbon tracking as far back as it can under the printhead assembly, wrap the ribbon around
the ribbon take-up spindle. Rotate the spindle several turns in the direction shown to tighten and align
the ribbon.

49
 Printer Setup and Operation

6. Is media already loaded in the printer?

If... Then...
No Continue with Load the Media on page 17 to load media in the printer.
Yes a. Rotate the printhead-open lever downward until it locks the printhead in place.

b. Close the media door.

c. If necessary, press PAUSE to enable printing.

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 Printer Setup and Operation

Install the Printer Driver and Connect the Printer to the Computer
In this section, you are shown how to use the Zebra Setup Utilities program to prepare a computer running
Microsoft Windows® for the printer driver before connecting the printer to any of the computer’s data
communication interfaces. Use this section for directions to install this program if you have not already
done so. You may connect your printer to your computer using any of the connections that you have
available.

Important • You must use the Zebra Setup Utilities program or the Zebra Printer Setup Utility app for
Android devices (available for free from Google Play ™ at
https://play.google.com/store/apps/details?id=com.zebra.printersetup) before connecting the printer to
your computer. Your computer will not install the correct printer drivers if you connect the printer to it
without the Zebra Setup Utilities program or the Zebra Printer Setup Utility app.

Install Zebra Setup Utilities

Follow the directions in this section if you do not have Zebra Setup Utilities installed on your computer or if
you want to update an existing version of the program. You do not need to uninstall any older versions or
any Zebra printer drivers to do so.

Download the Zebra Setup Utilities Installer

1. Go to http://www.zebra.com/setup.
The Zebra Setup Utilities page displays.

2. On the DOWNLOADS tab, click Download under the ZEBRA SETUP UTILITIES option.
You are prompted to read and accept the End User License Agreement (EULA).

51
 Printer Setup and Operation

3. If you agree with the terms of the EULA, click

ACCEPT AND BEGIN DOWNLOAD NOW
Depending on your browser, you are given options to run or save the executable file.

Run the Zebra Setup Utilities Installer

4. Save the program to your computer. (Optional if your browser gave you the option to run the program
instead of saving it.)

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 Printer Setup and Operation

5. Run the executable file. If your computer prompts you for permission to run the file, click the
appropriate button to allow it to run.
What the computer displays next depends on whether Zebra Setup Utilities was already installed.
Follow the instructions based on what your computer prompts you to do.

If your computer... Then...

Did not previously a. The Zebra Setup Utilities - InstallAware Wizard displays the following.
have the Zebra
Setup Utilities
installed

b. Go to New Installations of Zebra Setup Utilities on page 54.

Did previously have a. The Zebra Setup Utilities - InstallAware Wizard displays the following.
the Zebra Setup
Utilities installed

b. Go to Updating Existing Installations of Zebra Setup Utilities on page 56.

53
 Printer Setup and Operation

New Installations of Zebra Setup Utilities

6. Click Next.
You are prompted again to read and accept the End User License Agreement (EULA).

7. If you agree with the terms of the EULA, check the box that says
I accept the terms of the license agreement

8. Click Next.
You are prompted to select where the files will be installed.

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 Printer Setup and Operation

9. Change the destination folder, if necessary, and then click Next.

You are prompted to select a location for program shortcuts.

10. Change the location, if desired, and then click Next.

You are prompted to complete the InstallAware wizard.

11. Skip to Continuing with New or Updated Installations on page 57.

55
 Printer Setup and Operation

Updating Existing Installations of Zebra Setup Utilities

12. Click Next.

You are prompted to choose the features that you would like to install.

13. Click Next.

You are prompted to complete the InstallAware wizard.

56
 Printer Setup and Operation

Continuing with New or Updated Installations

14. Click Next.

Installation begins.

During installation, you are presented with information about drivers.

15. Read the information, and then check the box that says
“I have read the information above”.

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 Printer Setup and Operation

16. Click Next.

You are shown options that can take place when the wizard exits the installation.

17. Check the box that says “Run Zebra Setup Utilities now.”

18. Click Finish.

What the computer displays next depends on whether any Zebra printer drivers are already installed
on your computer. Follow the instructions based on what your computer displays.

If your computer... Then...

Did not previously The System Prepare Wizard displays.
have any Zebra
printer drivers
installed

To connect by... Then...

USB port Continue with Connect a Computer to the Printer’s USB
Port on page 60.
Serial or optional Continue with Connect a Computer to the Printer’s Serial
parallel port or Parallel Port on page 63.

58
 Printer Setup and Operation

If your computer... Then...

Did previously have The Zebra Setup Utilities screen displays.
any Zebra printer
drivers installed

To connect by
Then...
the...
USB port Continue with Connecting the printer to a USB port on
your computer on page 61.
Serial or optional Continue with Adding a Printer from the Zebra Setup
parallel port Utilities Screen on page 65.

59
 Printer Setup and Operation

Connect a Computer to the Printer’s USB Port

Complete the steps in this section only after you have installed the Zebra Setup Utilities program. If
necessary, complete the steps in Install Zebra Setup Utilities on page 51 before continuing.

Important • You must install the Zebra Setup Utilities program before connecting the printer to your
computer. Your computer will not install the correct printer drivers if you connect the printer to it without
the Zebra Setup Utilities program.

Caution • Ensure that the printer power is off (O) before connecting data communications cables.
Connecting a data communications cable while the power is on (I) may damage the printer.

Running the System Prepare Wizard

If you are at the Zebra Setup Utilities screen, you do not need to complete this section. Continue with
Connecting the printer to a USB port on your computer on page 61.

The first time that you install the Zebra Setup Utilities program and printer drivers, you are prompted to
follow the System Prepare Wizard.

Figure 4 • System Prepare Wizard

1. Click Next.
The System Prepare Wizard prompts you to connect the printer to the USB port on your computer.

60
 Printer Setup and Operation

2. Click Finish.
The Zebra Setup Utilities screen displays.

Connecting the printer to a USB port on your computer

Complete the steps in this section only after the System Prepare Wizard prompts you to do so or after you
have opened the Zebra Setup Utilities program. If necessary, complete the steps in Install Zebra Setup
Utilities on page 51 before continuing.

Figure 5 • Zebra Setup Utilities Screen

3. Connect one end of the USB cord to the USB port on your printer and the other end to your computer.

61
 Printer Setup and Operation

4. Plug the female end of the A/C power cord into the A/C power connector on the back of the printer.

5. Plug the male end of the A/C power cord into an appropriate power outlet.

100 – 240 VAC

50 – 60 Hz

6. Turn on (I) the printer.

As the printer boots up, your computer completes the driver installation and recognizes your printer.

The installation for the USB connection is complete.

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 Printer Setup and Operation

Connect a Computer to the Printer’s Serial or Parallel Port

Complete the steps in this section only after you have installed the Zebra Setup Utilities program. If
necessary, complete the steps in Install Zebra Setup Utilities on page 51 before continuing.

Important • You must install the Zebra Setup Utilities program before connecting the printer to your
computer. Your computer will not install the correct printer drivers if you connect the printer to it without
the Zebra Setup Utilities program.

Caution • Ensure that the printer power is off (O) before connecting data communications cables.
Connecting a data communications cable while the power is on (I) may damage the printer.

If you are at the Zebra Setup Utilities screen, you do not need to complete this section. Continue with
Adding a Printer from the Zebra Setup Utilities Screen on page 65.

Running the System Prepare Wizard

The first time that you install the Zebra Setup Utilities program and printer drivers, you are prompted to
follow the System Prepare Wizard.

Figure 6 • System Prepare Wizard

1. Select “Other computer ports (Parallel Port, Serial Port, TCP-IP Port, ...), and then click Next.
The new printer wizard prompts you to begin the installation procedure.

63
 Printer Setup and Operation

2. Click Finish.
The printer driver wizard displays.

3. Click Next.
You are prompted to select an installation option.

4. Continue with step 6 on page 66.

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 Printer Setup and Operation

Adding a Printer from the Zebra Setup Utilities Screen

Figure 7 • Zebra Setup Utilities Screen

5. On the Zebra Setup Utilities screen, click Install New Printer.

You are prompted to select an installation option.

65
 Printer Setup and Operation

6. Click Install Printer.

You are prompted to select a printer type.

7. Select your printer model and resolution.

The model and resolution are on a part number sticker on the printer, usually located below the media
spindle. The information will be in the following format:
Part Number: XXXXXxY – xxxxxxxx
where
XXXXX = the printer model
Y = the printer resolution (2 = 203 dpi, 3 = 300 dpi, 6 = 600 dpi)
For example, in the part number ZT620x3 – xxxxxxxx
ZT620 indicates that the printer is a ZT620 model
3 indicates that the printhead resolution is 300 dpi

8. Click Next.
You are prompted for a printer name, the port to which the printer will be connected, and the language
for the program.

9. Change the printer name (if desired), and select the appropriate port and language.

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 Printer Setup and Operation

10. Click Next.

You are prompted to launch other setup wizards.

11. Check the desired options, and then click Finish.

The printer driver is installed. If you are prompted that other programs might be affected, click Next.

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 Printer Setup and Operation

Connecting the printer to a serial or parallel port on your computer

12. Connect one or both cords to the appropriate ports on your printer.

Serial Connector Parallel Connector

13. Connect the other end of the cord to the appropriate port on your computer.

14. Plug the female end of the A/C power cord into the A/C power connector on the back of the printer.

15. Plug the male end of the A/C power cord into an appropriate power outlet.

100 – 240 VAC

50 – 60 Hz

68
 Printer Setup and Operation

16. Turn on (I) the printer.

The printer boots up.

Configuring the printer (if necessary)

17. If necessary, adjust the printer’s port settings to match those of your computer. For more information,
see PORTS on page 93.

The installation for serial or parallel connections is complete.

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 Printer Setup and Operation

Connect to Your Network through the Printer’s Ethernet Port

If you wish to use a wired print server (Ethernet) connection, you may need to connect the printer to your
computer using one of the other available connections. While the printer is connected via one of those
connections, you would configure the printer to communicate with your Local Area Network (LAN) through
the printer’s wired print server.

For additional information about Zebra print servers, refer to the ZebraNet Wired and
Wireless Print Server User Guide. To download the latest version of this guide, go to
http://www.zebra.com/zt600-info.

1. Install Zebra Setup Utilities as instructed in Install Zebra Setup Utilities on page 51.

2. Plug the female end of the A/C power cord into the A/C power connector on the back
of the printer.

3. Plug the male end of the A/C power cord into an appropriate power outlet.

100 – 240 VAC

50 – 60 Hz

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 Printer Setup and Operation

4. Turn on (I) the printer.

The printer boots up.

5. Connect the printer to an Ethernet cable that is connected to your network.

The printer attempts to communicate with your network. If it is successful, it fills in your LAN’s gateway
and subnet values and gets an IP address. The printer display will alternate between the printer’s
firmware version and its IP address.

6. Check the display to see if an IP address was assigned to the printer. See WIRED IP ADDRESS
on page 132.

If the printer’s IP address is... Then...

0.0.0.0 Continue with Configuring the printer with your LAN
or information (if necessary) on page 72.
000.000.000.000
any other value Continue with Adding a Printer from the Zebra Setup
Utilities Screen on page 73.

71
 Printer Setup and Operation

Configuring the printer with your LAN information (if necessary)

If your printer connected to your network automatically, you do not need to complete this section. Continue
with Adding a Printer from the Zebra Setup Utilities Screen on page 73.

7. Connect the printer to your computer using a USB, serial, or optional parallel port as instructed in
Connect a Computer to the Printer’s USB Port on page 60 or Connect a Computer to the Printer’s
Serial or Parallel Port on page 63.

8. Configure the following printer settings. You can change the values through the Zebra Setup Utilities
(click Configure Printer Connectivity on the Zebra Setup Utilities screen) or by the ways listed at the
following links. Contact your network administrator for the proper values for your network.
• WIRED IP PROTOCOL on page 135 (change the value from ALL to PERMANENT)
• WIRED GATEWAY on page 134 (match the gateway value of your LAN)
• WIRED SUBNET MASK on page 133 (match the subnet value of your LAN)
• WIRED IP ADDRESS on page 132 (assign a unique IP address to the printer)

9. After the print server settings have been configured, reset the network to apply the changes. See
RESET NETWORK on page 147.

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 Printer Setup and Operation

Adding a Printer from the Zebra Setup Utilities Screen

10. If necessary, open the Zebra Setup Utilities program.

The Zebra Setup Utilities screen displays.

Figure 8 • Zebra Setup Utilities Screen

11. Click Install New Printer.

The printer driver wizard displays.

73
 Printer Setup and Operation

12. Click Next.

You are prompted to select an installation option.

13. Click Install Printer.

You are prompted to select a printer type.

14. Select your printer model and resolution.

The model and resolution are on a part number sticker on the printer, usually located below the media
spindle. The information will be in the following format:
Part Number: XXXXXxY – xxxxxxxx
where
XXXXX = the printer model
Y = the printer resolution (2 = 203 dpi, 3 = 300 dpi, 6 = 600 dpi)
For example, in the part number ZT620x3 – xxxxxxxx
ZT620 indicates that the printer is a ZT620 model
3 indicates that the printhead resolution is 300 dpi

74
 Printer Setup and Operation

15. Click Next.

You are notified that the printer is already installed.

16. Click Add new printer.

You are prompted for a printer name, the port to which the printer will be connected, and the language
for the printer display.

17. Click Add Port.

The wizard prompts you for a name for the port and the IP address of your printer.

Note • If you have other applications open, you may be prompted that the driver is locked by another
process. You may click Next to continue or Exit to allow you to save your work before continuing with
this installation.

75
 Printer Setup and Operation

18. Give the port a name that you can recognize when it appears in the list of available ports.

19. Enter the printer’s IP address. This could be one that was assigned automatically or one that you
specified manually in the previous section.

20. Click OK.

A printer driver is created with the port name that you assigned. The new printer port appears in the list
of available ports.

21. Click Next.

You are prompted to launch other setup wizards.

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 Printer Setup and Operation

22. Check the desired options, and then click Finish.

The printer driver is installed. If you are prompted that other programs might be affected, click the
appropriate option to continue.

The installation for wired (Ethernet) connections is complete.

77
 Printer Setup and Operation

Connect the Printer to Your Wireless Network

If you wish to use the printer’s optional wireless print server, you must first connect the printer to your
computer using one of the other available connections. While the printer is connected via one of those
connections, you configure the printer to communicate with your Wireless Local Area Network (WLAN)
through the wireless print server.

For additional information about Zebra print servers, refer to the ZebraNet Wired and
Wireless Print Server User Guide. To download the latest version of this guide, go to
http://www.zebra.com/zt600-info.

1. Install Zebra Setup Utilities as instructed in Install Zebra Setup Utilities on page 51.

2. Connect the printer to your computer using a USB, serial, or optional parallel port as
instructed in Connect a Computer to the Printer’s USB Port on page 60 or Connect a Computer to the
Printer’s Serial or Parallel Port on page 63.

3. Configure the following printer settings. You can change the values through the Zebra Setup Utilities
(click Configure Printer Connectivity on the Zebra Setup Utilities screen) or by the ways listed at the
following links. Contact your network administrator for the proper values for your network.
• WLAN IP PROTOCOL on page 140 (change the value from ALL to PERMANENT)
• WLAN GATEWAY on page 139 (match the gateway value of your WLAN)
• WLAN SUBNET MASK on page 138 (match the subnet value of your WLAN)
• WLAN IP ADDRESS on page 137 (assign a unique IP address to the printer)

4. After the print server settings have been configured, reset the network to apply the changes. See
RESET NETWORK on page 147.

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 Printer Setup and Operation

Adding a Printer from the Zebra Setup Utilities Screen

5. If necessary, open the Zebra Setup Utilities program.

The Zebra Setup Utilities screen displays.

Figure 9 • Zebra Setup Utilities Screen

6. Click Install New Printer.

The printer driver wizard displays.

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 Printer Setup and Operation

7. Click Next.
You are prompted to select an installation option.

8. Click Install Printer.

You are prompted to select a printer type.

9. Select your printer model and resolution.

The model and resolution are on a part number sticker on the printer, usually located below the media
spindle. The information will be in the following format:
Part Number: XXXXXxY – xxxxxxxx
where
XXXXX = the printer model
Y = the printer resolution (2 = 203 dpi, 3 = 300 dpi, 6 = 600 dpi)
For example, in the part number ZT620x3 – xxxxxxxx
ZT620 indicates that the printer is a ZT620 model
3 indicates that the printhead resolution is 300 dpi

80
 Printer Setup and Operation

10. Click Next.

You are notified that the printer is already installed.

11. Click Add new printer.

You are prompted for a printer name, the port to which the printer will be connected, and the language
for the printer display.

12. Click Add Port.

The wizard prompts you for a name for the port and the IP address of your printer.

Note • If you have other applications open, you may be prompted that the driver is locked by another
process. You may click Next to continue or Exit to allow you to save your work before continuing with
this installation.

81
 Printer Setup and Operation

13. Give the port a name that you can recognize when it appears in the list of available ports.

14. Enter the printer’s IP address. This could be one that was assigned automatically or one that you
specified manually in the previous section.

15. Click OK.

A printer driver is created with the port name that you assigned. The new printer port appears in the list
of available ports.

16. Click Next.

You are prompted to launch other setup wizards.

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 Printer Setup and Operation

17. Check the desired options, and then click Finish.

The printer driver is installed. If you are prompted that other programs might be affected, click the
appropriate option to continue.

The installation for wireless communication is complete.

83
 Printer Setup and Operation

Print a Test Label and Make Adjustments

After you have loaded media, loaded ribbon (if using Thermal Transfer media), installed the printer driver,
and connected your printer to your computer, use the directions in this section to print a test label. Printing
this label allows you to see if your connection is working and if you need to adjust any of the printer
settings.

1. Open the Zebra Setup Utilities to return to the Zebra Setup Utilities screen.

2. Click on one of the available print drivers for your printer.

3. Click Open Printer Tools.

The Tools window displays the available printer commands.

4. Click Send to print a printer configuration label.

If your connection is working correctly and your printer is correctly loaded with media and ribbon (if
used), a printer configuration label prints.

84
 Printer Setup and Operation

Figure 10 • Sample Printer Configuration Label

85
 Printer Setup and Operation

5. Did the printer configuration label print, and is the print quality acceptable?

If... Then...
The label printed and the print Your printer is ready for printing. Continue with the label
quality is acceptable designer program of your choice. You may use
ZebraDesigner ™ , which you can download from
http://www.zebra.com.
The label did not print a. Close the Tools window and make sure that you selected
the correct printer driver before you click Open Printer
Tools. Try printing the label again.
b. If the label still did not print, check the connections between
your printer and your computer or your printer and your
network.
c. If necessary, modify the printer’s settings to make them
match your computer’s settings.
The label prints, but with poor See Diagnostics and Troubleshooting on page 215.
quality or other issues

86
Printer Configuration
and Adjustment
This section assists you with configuration of and adjustments to the printer.

87
 Printer Configuration and Adjustment

Learn the Standard Control Panel

The standard control panel indicates the printer’s current status and allows the user to control basic printer
operation. An optional color touch control panel is available for purchase. Because it functions differently, it
is documented in a separate User Guide.

Figure 11 • Control Panel

1 2 3 4 5
1 STATUS light These indicator lights
2 PAUSE light show the current status
DATA light of the printer. For more
3
information, see
4 SUPPLIES light
Indicator Lights
5 NETWORK light on page 228.
6 The display shows the printer’s current status and
allows the user to navigate the menu system.
7 RIGHT SELECT button These buttons execute
8 LEFT SELECT button the commands shown
6 directly above them in
the display.
9 The UP ARROW button changes the parameter
values. Common uses are to increase a value or
to scroll through choices.
10 The OK button selects or confirms what is shown
7 on the display.
8 11 The LEFT ARROW button, which is active only in
the menu system, navigates to the left.
12 The RIGHT ARROW button, which is active only
in the menu system, navigates to the right.
9 13 The DOWN ARROW button changes the
parameter values. Common uses are to decrease
10
a value or to scroll through choices.
11 14 The PAUSE button starts or stops printer
operation when pressed.
15 The FEED button forces the printer to feed one
12 blank label each time the button is pressed.
13 16 The CANCEL button cancels label formats when
the printer is paused.
• Press once to cancel the next label format.
• Press and hold for 2 seconds to cancel all label
formats.

14 15 16

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 Printer Configuration and Adjustment

Navigating through Screens in the Standard Display

Table 3 shows the following:
• the options available for navigating through the screens in the control panel display
• how to select or modify things shown on the display

Table 3 • Navigation

Idle Display

At the Idle Display (Figure 12 on page 91), press LEFT SELECT to go to the
printer’s Home menu (Figure 13 on page 91).
Home Menu

To move from icon to icon in the Home To select the highlighted menu icon Press LEFT SELECT to exit the Home
menu, press any of the ARROW and enter the menu, press OK. menu and return to the Idle Display.
buttons. The printer automatically returns to the
When an icon is selected, its colors Idle Display after 15 seconds of
are reversed to highlight it. inactivity in the Home menu.

SETTINGS menu icon

SETTINGS menu icon

highlighted

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 Printer Configuration and Adjustment

Table 3 • Navigation (Continued)

User Menus

XXXXXXX
▲ XXXXXXX ▼

Press LEFT SELECT to return to the Home menu. The ▲ and ▼ indicate that a value can be changed. Any
printer automatically returns to the Home menu after changes that you make are saved immediately.
15 seconds of inactivity in a user menu. Press the UP ARROW or DOWN ARROW to scroll through
accepted values.

XXX

To scroll through the items in a user menu, press the LEFT A word in the bottom-right corner of the display indicates
ARROW or RIGHT ARROW. an available action.
Press OK or press RIGHT SELECT to perform the action
shown.
Menu Shortcuts

To go to the next user menu from a menu shortcut, press To continue to navigate in the same user menu, press the
OK or press RIGHT SELECT to select GO. LEFT ARROW or RIGHT ARROW.

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 Printer Configuration and Adjustment

Idle Display, Home Menu, and User Menus in the Standard Display
The printer’s control panel includes a display, where you can view the printer’s status or change its
operating parameters. In this section, you will learn how to navigate through the printer’s menu system and
change values for menu items.

Idle Display After the printer completes the power-up sequence, it moves to the Idle Display (Figure 12).
The printer displays the current firmware version and its IP address.

Figure 12 • Idle Display

1 The printer’s current status

2 The printer’s firmware version (top line) and its IP
address (bottom line)
Home menu shortcut

Home Menu Use the Home menu (Figure 13) to access the printer’s operating parameters through the
eight user menus (see Adjust Printer Settings on page 92). Click any of the icons in Figure 13 to go to the
descriptions of the menu items for that user menu.

Figure 13 • Home Menu

Exit and return to the Idle Display (Figure 12).

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 Printer Configuration and Adjustment

Adjust Printer Settings

This section presents the printer settings that you can change and identifies the tools for changing them.
These tools include the following:
• The printer’s user menus
See the information that follows in this section.
• ZPL and Set/Get/Do (SGD) commands
See the Zebra® Programming Guide for more information.
• The printer’s web pages when the printer has an active wired or wireless print server connection
See the ZebraNet Wired and Wireless Print Servers User Guide for more information.

Copies of the referenced manuals are available at http://www.zebra.com/manuals.

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 Printer Configuration and Adjustment

User Menus The following are the printer’s user menus and the menu items that appear in each. Click
any menu item to go to its description. For navigation instructions, see Navigating through Screens in the
Standard Display on page 89.

SETTINGS TOOLS NETWORK RFID

— DARKNESS — PRINT INFORMATION** — ACTIVE PRINT SERVER — RFID STATUS

— PRINT SPEED — IDLE DISPLAY — PRIMARY NETWORK — RFID CALIBRATE
— MEDIA TYPE — POWER UP ACTION — WIRED IP ADDRESS — READ RFID DATA
— PRINT METHOD — HEAD CLOSE ACTION — WIRED SUBNET MASK — RFID TEST
— TEAR OFF — LOAD DEFAULTS — WIRED GATEWAY — RFID PROGRAM POS.
— PRINT WIDTH — MEDIA/RIBBON CAL** — WIRED IP PROTOCOL — RFID ANTENNA
— PRINT MODE — DIAGNOSTIC MODE — WIRED MAC ADDRESS — RFID READ POWER
— LABEL TOP — ENERGY STAR — WLAN IP ADDRESS — RFID WRITE POWER
— LEFT POSITION — CONFIG INFO TO USB — WLAN SUBNET MASK — RFID VALID COUNT
— REPRINT MODE — ZBI ENABLED? — WLAN GATEWAY — RFID VOID COUNT
— LABEL LENGTH MAX — RUN ZBI PROGRAM — WLAN IP PROTOCOL — LANGUAGE MENU*
— COVER OPEN LIGHT — STOP ZBI PROGRAM — WLAN MAC ADDRESS
— MEDIA PATH LIGHTS — PRINT USB FILE — ESSID
— RIBBON PATH LIGHTS — COPY USB FILE TO E: — CHANNEL
— LANGUAGE** — STORE E: FILE TO USB — SIGNAL
— TOOLS MENU* — PRINT STATION — IP PORT
— PASSWORD PROTECT — IP ALTERNATE PORT
— APPLCTR ERR: PAUSE — PRINT INFORMATION**
— PRINT TEST FORMAT — RESET NETWORK
— NETWORK MENU* — VISIBILITY AGENT
— LOAD DEFAULTS
— RFID MENU*
* Denotes a shortcut to the next user menu.
** Appears in multiple user menus for your convenience.

LANGUAGE SENSORS PORTS BLUETOOTH

— LANGUAGE** — SENSOR TYPE — BAUD RATE — BLUETOOTH ADDRESS

— COMMAND LANGUAGE — MEDIA/RIBBON CAL** — DATA BITS — MODE
— COMMAND CHAR — PRINT INFORMATION** — PARITY — DISCOVERY
— CONTROL CHAR — SELF ADJUST SENSOR — HOST HANDSHAKE — CONNECTED
— DELIMITER CHAR — LABEL SENSOR — WML — BT SPEC VERSION
— ZPL MODE — TAKE LABEL — BLUETOOTH MENU* — MIN SECURITY MODE
— VIRTUAL DEVICE — PORTS MENU* — SETTINGS MENU*
— SENSORS MENU*

* Denotes a shortcut to the next user menu.

** Appears in multiple user menus for your convenience.

93
 Printer Configuration and Adjustment

SETTINGS > DARKNESS

SETTINGS
— DARKNESS
— PRINT SPEED
— MEDIA TYPE
— PRINT METHOD
— TEAR OFF
— PRINT WIDTH
— PRINT MODE
— LABEL TOP
— LEFT POSITION
— REPRINT MODE
— LABEL LENGTH MAX
— COVER OPEN LIGHT
— MEDIA PATH LIGHTS
— RIBBON PATH LIGHTS
— LANGUAGE

Set the print darkness to the lowest setting that provides good print quality. If you set the darkness too
high, the label image may print unclearly, barcodes may not scan correctly, the ribbon may burn through,
or the printhead may wear prematurely.

If desired, use the Optimal Darkness and Speed Test on page 224 to determine the best darkness setting.

Accepted values: 0.0 to 30.0

Related ZPL command(s): ^MD, ~SD

SGD command used: print.tone

Printer web page: View and Modify Printer Settings > General Setup > Darkness

94
 Printer Configuration and Adjustment

SETTINGS > PRINT SPEED

SETTINGS
— DARKNESS
— PRINT SPEED
— MEDIA TYPE
— PRINT METHOD
— TEAR OFF
— PRINT WIDTH
— PRINT MODE
— LABEL TOP
— LEFT POSITION
— REPRINT MODE
— LABEL LENGTH MAX
— COVER OPEN LIGHT
— MEDIA PATH LIGHTS
— RIBBON PATH LIGHTS
— LANGUAGE

Select the speed, in inches per second (ips), for printing a label. Slower print speeds typically yield better
print quality.

Accepted values: ZT610 203 dpi = 2 to 14 ips

ZT610 300 dpi = 2 to 12 ips
ZT610 600 dpi = 1 to 6 ips
ZT620 203 dpi = 2 to 12 ips
ZT620 300 dpi = 2 to 8 ips
Related ZPL command(s): ^PR

SGD command used: media.speed

95
 Printer Configuration and Adjustment

SETTINGS > MEDIA TYPE

SETTINGS
— DARKNESS
— PRINT SPEED
— MEDIA TYPE
— PRINT METHOD
— TEAR OFF
— PRINT WIDTH
— PRINT MODE
— LABEL TOP
— LEFT POSITION
— REPRINT MODE
— LABEL LENGTH MAX
— COVER OPEN LIGHT
— MEDIA PATH LIGHTS
— RIBBON PATH LIGHTS
— LANGUAGE

Select the type of media that you are using.

Accepted values: • CONTINUOUS

• GAP/NOTCH
• MARK
If you select CONTINUOUS, you must include a label length in your label
format (^LL if you are using ZPL). If you select GAP/NOTCH or MARK for
various noncontinuous media, the printer feeds media to calculate the
label length.
See the glossary for more information about types of media.
Related ZPL command(s): ^MN

SGD command used: ezpl.media_type

Printer web page: View and Modify Printer Settings > Media Setup > Media Type

96
 Printer Configuration and Adjustment

SETTINGS > PRINT METHOD

SETTINGS
— DARKNESS
— PRINT SPEED
— MEDIA TYPE
— PRINT METHOD
— TEAR OFF
— PRINT WIDTH
— PRINT MODE
— LABEL TOP
— LEFT POSITION
— REPRINT MODE
— LABEL LENGTH MAX
— COVER OPEN LIGHT
— MEDIA PATH LIGHTS
— RIBBON PATH LIGHTS
— LANGUAGE

Specify if the printer needs to use ribbon for printing.

Accepted values: • THERMAL TRANS—Uses ribbon and thermal transfer media.

• DIRECT THERMAL—Uses direct thermal media and no ribbon.
Related ZPL command(s): ^MT

SGD command used: ezpl.print_method

Printer web page: View and Modify Printer Settings > Media Setup > Print Method

97
 Printer Configuration and Adjustment

SETTINGS > TEAR OFF

SETTINGS
— DARKNESS
— PRINT SPEED
— MEDIA TYPE
— PRINT METHOD
— TEAR OFF
— PRINT WIDTH
— PRINT MODE
— LABEL TOP
— LEFT POSITION
— REPRINT MODE
— LABEL LENGTH MAX
— COVER OPEN LIGHT
— MEDIA PATH LIGHTS
— RIBBON PATH LIGHTS
— LANGUAGE

If necessary, shift the position of the media over the tear-off bar after printing.
• Lower numbers move the media into the printer by the specified number of dots (the tear line moves
closer to the edge of the label just printed).
• Higher numbers move the media out of the printer (the tear line moves closer to the leading edge of
the next label).

Accepted values: –120 to 120

Related ZPL command(s): ~TA

SGD command used: ezpl.tear_off

Printer web page: View and Modify Printer Settings > General Setup > Tear Off

98
 Printer Configuration and Adjustment

SETTINGS > PRINT WIDTH

SETTINGS
— DARKNESS
— PRINT SPEED
— MEDIA TYPE
— PRINT METHOD
— TEAR OFF
— PRINT WIDTH
— PRINT MODE
— LABEL TOP
— LEFT POSITION
— REPRINT MODE
— LABEL LENGTH MAX
— COVER OPEN LIGHT
— MEDIA PATH LIGHTS
— RIBBON PATH LIGHTS
— LANGUAGE

Specify the width of the labels being used, in dots. The default value is the maximum width for the printer,
based on the printhead’s DPI value.

Accepted values: Note • Setting the width too narrow can result in portions of a label
format not being printed on the media. Setting the width too wide
wastes formatting memory and can cause the printer to print off of
the label and onto the platen roller. This setting can affect the
horizontal position of the label format if the image was inverted
using the ^POI ZPL II command.
ZT610 203 dpi = 0002 to 832
ZT610 300 dpi = 0002 to 1248
ZT610 600 dpi = 0002 to 2496
ZT620 203 dpi = 0002 to 1344
ZT620 300 dpi = 0002 to 1984
Related ZPL command(s): ^PW

SGD command used: ezpl.print_width

Printer web page: View and Modify Printer Settings > Media Setup > Print Width

99
 Printer Configuration and Adjustment

SETTINGS > PRINT MODE

SETTINGS
— DARKNESS
— PRINT SPEED
— MEDIA TYPE
— PRINT METHOD
— TEAR OFF
— PRINT WIDTH
— PRINT MODE
— LABEL TOP
— LEFT POSITION
— REPRINT MODE
— LABEL LENGTH MAX
— COVER OPEN LIGHT
— MEDIA PATH LIGHTS
— RIBBON PATH LIGHTS
— LANGUAGE

Select a print mode that is compatible with your printer options. For information about how the print mode
selections work with different printer options, see Select a Print Mode on page 15.

Accepted values: • TEAR OFF

• PEEL-OFF
• REWIND
• CUTTER
• DELAYED CUT
• LINERLESS PEEL
• LINERLESS REWIND
• LINERLESS TEAR
• APPLICATOR
Related ZPL command(s): ^MM

SGD command used: media.printmode

Printer web page: View and Modify Printer Settings > General Setup > Print Mode

100
 Printer Configuration and Adjustment

SETTINGS > LABEL TOP

SETTINGS
— DARKNESS
— PRINT SPEED
— MEDIA TYPE
— PRINT METHOD
— TEAR OFF
— PRINT WIDTH
— PRINT MODE
— LABEL TOP
— LEFT POSITION
— REPRINT MODE
— LABEL LENGTH MAX
— COVER OPEN LIGHT
— MEDIA PATH LIGHTS
— RIBBON PATH LIGHTS
— LANGUAGE

If necessary, shift the position of the image vertically on the label.

• Negative numbers move the image higher on the label (toward the printhead).
• Positive numbers move the image farther down on the label (away from the printhead) by the specified
number of dots.

Accepted values: –120 to +120

Related ZPL command(s): ^LT

SGD command used: media.printmode

Printer web page: View and Modify Printer Settings > General Setup > Print Mode

101
 Printer Configuration and Adjustment

SETTINGS > LEFT POSITION

SETTINGS
— DARKNESS
— PRINT SPEED
— MEDIA TYPE
— PRINT METHOD
— TEAR OFF
— PRINT WIDTH
— PRINT MODE
— LABEL TOP
— LEFT POSITION
— REPRINT MODE
— LABEL LENGTH MAX
— COVER OPEN LIGHT
— MEDIA PATH LIGHTS
— RIBBON PATH LIGHTS
— LANGUAGE

If necessary, shift the position of the image horizontally on the label.

• Negative numbers move the left edge of the image toward the left edge of the label by the number of
dots selected.
• Positive numbers move the edge of the image toward the right edge of the label.

Accepted values: –9999 to 9999

Related ZPL command(s): ^LS

SGD command used: zpl.left_position

Printer web page: View and Modify Printer Settings > Advanced Setup > Left Position

102
 Printer Configuration and Adjustment

SETTINGS > REPRINT MODE

SETTINGS
— DARKNESS
— PRINT SPEED
— MEDIA TYPE
— PRINT METHOD
— TEAR OFF
— PRINT WIDTH
— PRINT MODE
— LABEL TOP
— LEFT POSITION
— REPRINT MODE
— LABEL LENGTH MAX
— COVER OPEN LIGHT
— MEDIA PATH LIGHTS
— RIBBON PATH LIGHTS
— LANGUAGE

When reprint mode is enabled, you can reprint the last label printed by pressing the DOWN ARROW when
at the printer’s Idle Display.

Accepted values: • ON
• OFF
Related ZPL command(s): ^JZ
SGD command used: ezpl.reprint_mode

103
 Printer Configuration and Adjustment

SETTINGS > LABEL LENGTH MAX

SETTINGS
— DARKNESS
— PRINT SPEED
— MEDIA TYPE
— PRINT METHOD
— TEAR OFF
— PRINT WIDTH
— PRINT MODE
— LABEL TOP
— LEFT POSITION
— REPRINT MODE
— LABEL LENGTH MAX
— COVER OPEN LIGHT
— MEDIA PATH LIGHTS
— RIBBON PATH LIGHTS
— LANGUAGE

Set a maximum label length that is at least 1.0 in. (25.4 mm) greater than the actual label length plus the
interlabel gap. If you set this value too small, the printer assumes that continuous media is loaded and
cannot calibrate.

Accepted values: 0 to the maximum label length supported by the printer

For example, if the label length is 6.0 inches (152 mm) including the
interlabel gap, set the parameter for at least 7.0 inches (178 mm).

1
3

1 Label length (including interlabel gap)

2 Interlabel gap
3 Minimum label length value

104
 Printer Configuration and Adjustment

Related ZPL command(s): ^ML

SGD command used: ezpl.label_length_max
Printer web page: View and Modify Printer Settings > Media Setup > Maximum Length

105
 Printer Configuration and Adjustment

SETTINGS > COVER OPEN LIGHT

SETTINGS
— DARKNESS
— PRINT SPEED
— MEDIA TYPE
— PRINT METHOD
— TEAR OFF
— PRINT WIDTH
— PRINT MODE
— LABEL TOP
— LEFT POSITION
— REPRINT MODE
— LABEL LENGTH MAX
— COVER OPEN LIGHT
— MEDIA PATH LIGHTS
— RIBBON PATH LIGHTS
— LANGUAGE

Set the brightness of the light that turns on when the media door is open.

Accepted values: • HIGH

• MEDIUM
• LOW
• OFF
SGD command used: device.light.cover_open_brightness

106
 Printer Configuration and Adjustment

SETTINGS > MEDIA PATH LIGHTS

SETTINGS
— DARKNESS
— PRINT SPEED
— MEDIA TYPE
— PRINT METHOD
— TEAR OFF
— PRINT WIDTH
— PRINT MODE
— LABEL TOP
— LEFT POSITION
— REPRINT MODE
— LABEL LENGTH MAX
— COVER OPEN LIGHT
— MEDIA PATH LIGHTS
— RIBBON PATH LIGHTS
— LANGUAGE

Set the brightness of the lights that illuminate the media path when the media is out.

Accepted values: • HIGH

• MEDIUM
• LOW
• OFF
SGD command used: device.light.media_path_brightness

107
 Printer Configuration and Adjustment

SETTINGS > RIBBON PATH LIGHTS

SETTINGS
— DARKNESS
— PRINT SPEED
— MEDIA TYPE
— PRINT METHOD
— TEAR OFF
— PRINT WIDTH
— PRINT MODE
— LABEL TOP
— LEFT POSITION
— REPRINT MODE
— LABEL LENGTH MAX
— COVER OPEN LIGHT
— MEDIA PATH LIGHTS
— RIBBON PATH LIGHTS
— LANGUAGE

Set the brightness of the lights that illuminate the ribbon path when the ribbon is out.

Accepted values: • HIGH

• MEDIUM
• LOW
• OFF
SGD command used: device.light.ribbon_path_brightness

108
 Printer Configuration and Adjustment

TOOLS > PRINT INFORMATION

TOOLS
— PRINT INFORMATION
— IDLE DISPLAY
— POWER UP ACTION
— HEAD CLOSE ACTION
— LOAD DEFAULTS
— MEDIA/RIBBON CAL
— DIAGNOSTIC MODE
— ENERGY STAR
— CONFIG INFO TO USB
— ZBI ENABLED?
— RUN ZBI PROGRAM
— STOP ZBI PROGRAM
— PRINT USB FILE
— COPY USB FILE TO E:
— STORE E: FILE TO USB
— PRINT STATION
— PASSWORD PROTECT
— APPLCTR ERR: PAUSE
— PRINT TEST FORMAT

Print the specified information on one or more labels. This menu item is available through three user
menus with different default values for each.

109
 Printer Configuration and Adjustment

Accepted values: • SETTINGS—Prints a printer configuration label. (See CONFIG INFO TO

USB on page 119 for other ways to view this information.) A sample
label is shown in Figure 14 on page 111.
• NETWORK—Prints the settings for any print server or Bluetooth device
that is installed. A sample label is shown in Figure 15 on page 111.
• FORMATS—Prints the available formats stored in the printer’s RAM, Flash
memory, or optional memory card.
• IMAGES—Prints the available images stored in the printer’s RAM, Flash
memory, or optional memory card.
• FONTS—Prints the available fonts in the printer, including standard
printer fonts plus any optional fonts. Fonts may be stored in RAM or
Flash memory.
• BARCODES—Prints the available barcodes in the printer. Barcodes may
be stored in RAM or Flash memory.
• ALL—Prints the previous six labels.
• SENSOR PROFILE—Shows the sensor settings compared to actual
sensor readings. To interpret the results, see Sensor Profile
on page 226.
Related ZPL command(s): SETTINGS: ~WC
NETWORK: ~WL
SENSOR PROFILE: ~JG
Others: ^WD
Control panel key(s): SETTINGS and NETWORK: Do one of the following:
• Hold CANCEL during printer power-up. (Formerly called a CANCEL
self test.
• Hold FEED + CANCEL for 2 seconds when the printer is in the
Ready state.
SENSOR PROFILE: Hold FEED + CANCEL during printer power-up.
Printer web page: View and Modify Printer Settings > Print Listings on Label

110
 Printer Configuration and Adjustment

Figure 14 • Sample Printer Configuration Label Figure 15 • Sample Network

Configuration Label

111
 Printer Configuration and Adjustment

TOOLS > IDLE DISPLAY

TOOLS
— PRINT INFORMATION
— IDLE DISPLAY
— POWER UP ACTION
— HEAD CLOSE ACTION
— LOAD DEFAULTS
— MEDIA/RIBBON CAL
— DIAGNOSTIC MODE
— ENERGY STAR
— CONFIG INFO TO USB
— ZBI ENABLED?
— RUN ZBI PROGRAM
— STOP ZBI PROGRAM
— PRINT USB FILE
— COPY USB FILE TO E:
— STORE E: FILE TO USB
— PRINT STATION
— PASSWORD PROTECT
— APPLCTR ERR: PAUSE
— PRINT TEST FORMAT

Select the information shown on the printer’s display when the printer is idle.

Accepted values: • FW VERSION

• IP ADDRESS
• MM/DD/YY 24 HR
• MM/DD/YY 12 HR
• DD/MM/YY 24 HR
• DD/MM/YY 12 HR
SGD command used: device.idle_display_format
device.idle_display_value

112
 Printer Configuration and Adjustment

TOOLS > POWER UP ACTION

TOOLS
— PRINT INFORMATION
— IDLE DISPLAY
— POWER UP ACTION
— HEAD CLOSE ACTION
— LOAD DEFAULTS
— MEDIA/RIBBON CAL
— DIAGNOSTIC MODE
— ENERGY STAR
— CONFIG INFO TO USB
— ZBI ENABLED?
— RUN ZBI PROGRAM
— STOP ZBI PROGRAM
— PRINT USB FILE
— COPY USB FILE TO E:
— STORE E: FILE TO USB
— PRINT STATION
— PASSWORD PROTECT
— APPLCTR ERR: PAUSE
— PRINT TEST FORMAT

Set the action for the printer to take during the power-up sequence.

Accepted values: • CALIBRATE—Adjusts sensor levels and thresholds, determines the label
length, and feeds the media to the next web.
• FEED—Feeds the labels to the first registration point.
• LENGTH—Determines the label length using current sensor values, and
feeds the media to the next web.
• NO MOTION—Tells the printer not to move the media. You must manually
ensure that the web is positioned correctly, or press feed to position the
next web.
• SHORT CAL—Sets the media and web thresholds without adjusting
sensor gain, determines the label length, and feeds the media to the
next web.
Related ZPL command(s): ^MF

SGD command used: ezpl.power_up_action

Printer web page: View and Modify Printer Settings > Calibration

113
 Printer Configuration and Adjustment

TOOLS > HEAD CLOSE ACTION

TOOLS
— PRINT INFORMATION
— IDLE DISPLAY
— POWER UP ACTION
— HEAD CLOSE ACTION
— LOAD DEFAULTS
— MEDIA/RIBBON CAL
— DIAGNOSTIC MODE
— ENERGY STAR
— CONFIG INFO TO USB
— ZBI ENABLED?
— RUN ZBI PROGRAM
— STOP ZBI PROGRAM
— PRINT USB FILE
— COPY USB FILE TO E:
— STORE E: FILE TO USB
— PRINT STATION
— PASSWORD PROTECT
— APPLCTR ERR: PAUSE
— PRINT TEST FORMAT

Set the action for the printer to take when you close the printhead.

Accepted values: • CALIBRATE—Adjusts sensor levels and thresholds, determines the label
length, and feeds the media to the next web.
• FEED—Feeds the labels to the first registration point.
• LENGTH—Determines the label length using current sensor values, and
feeds the media to the next web.
• NO MOTION—Tells the printer not to move the media. You must manually
ensure that the web is positioned correctly, or press feed to position the
next web.
• SHORT CAL—Sets the media and web thresholds without adjusting
sensor gain, determines the label length, and feeds the media to the
next web.
Related ZPL command(s): ^MF

SGD command used: ezpl.head_close_action

Printer web page: View and Modify Printer Settings > Calibration

114
 Printer Configuration and Adjustment

TOOLS > LOAD DEFAULTS

TOOLS
— PRINT INFORMATION
— IDLE DISPLAY
— POWER UP ACTION
— HEAD CLOSE ACTION
— LOAD DEFAULTS
— MEDIA/RIBBON CAL
— DIAGNOSTIC MODE
— ENERGY STAR
— CONFIG INFO TO USB
— ZBI ENABLED?
— RUN ZBI PROGRAM
— STOP ZBI PROGRAM
— PRINT USB FILE
— COPY USB FILE TO E:
— STORE E: FILE TO USB
— PRINT STATION
— PASSWORD PROTECT
— APPLCTR ERR: PAUSE
— PRINT TEST FORMAT

Restore specific printer, print server, and network settings back to the factory defaults. Use care when
loading defaults because you will need to reload all settings that you changed manually. This menu item is
available through two user menus with different default values for each.

Accepted values: • FACTORY—Restores all printer settings other than the network settings
back to the factory defaults. Use care when loading defaults because
you will need to reload all settings that you changed manually.
• NETWORK—Reinitializes the printer’s wired or wireless print server. With
a wireless print server, the printer also reassociates with your wireless
network.
• LAST SAVED—Loads settings from the last permanent save.
Related ZPL command(s): FACTORY: ^JUF
NETWORK: ^JUN
LAST SAVED: ^JUR
Control panel key(s): FACTORY: Hold FEED + PAUSE during printer power-up to reset the
printer parameters to factory values.
(Formerly called a FEED + PAUSE self test.)
NETWORK: Hold CANCEL + PAUSE during printer power-up to reset the
network parameters to factory values.
(Formerly called a CANCEL + PAUSE self test.)
LAST SAVED: N/A
Printer web page: FACTORY: View and Modify Printer Settings > Restore Default
Configuration
NETWORK: Print Server Settings > Reset Print Server
LAST SAVED: View and Modify Printer Settings > Restore Saved
Configuration

115
 Printer Configuration and Adjustment

TOOLS > MEDIA/RIBBON CAL

TOOLS
— PRINT INFORMATION
— IDLE DISPLAY
— POWER UP ACTION
— HEAD CLOSE ACTION
— LOAD DEFAULTS
— MEDIA/RIBBON CAL
— DIAGNOSTIC MODE
— ENERGY STAR
— CONFIG INFO TO USB
— ZBI ENABLED?
— RUN ZBI PROGRAM
— STOP ZBI PROGRAM
— PRINT USB FILE
— COPY USB FILE TO E:
— STORE E: FILE TO USB
— PRINT STATION
— PASSWORD PROTECT
— APPLCTR ERR: PAUSE
— PRINT TEST FORMAT

Calibrate the printer to adjust the sensitivity of the media and ribbon sensors.

For complete instructions on how to perform a calibration procedure, see Calibrate the Ribbon and Media
Sensors on page 181.

Related ZPL command(s): ~JC

SGD command used: ezpl.manual_calibration

Control panel key(s): Hold PAUSE + CANCEL for 2 seconds to initiate calibration.

Printer web page: The calibration procedure cannot be initiated through the web pages. See
the following web page for settings that are set during sensor calibration:
View and Modify Printer Settings > Calibration

Important • Do not change these settings unless you are told to do

so by Zebra Technical Support or by an authorized service
technician.

116
 Printer Configuration and Adjustment

TOOLS > DIAGNOSTIC MODE

TOOLS
— PRINT INFORMATION
— IDLE DISPLAY
— POWER UP ACTION
— HEAD CLOSE ACTION
— LOAD DEFAULTS
— MEDIA/RIBBON CAL
— DIAGNOSTIC MODE
— ENERGY STAR
— CONFIG INFO TO USB
— ZBI ENABLED?
— RUN ZBI PROGRAM
— STOP ZBI PROGRAM
— PRINT USB FILE
— COPY USB FILE TO E:
— STORE E: FILE TO USB
— PRINT STATION
— PASSWORD PROTECT
— APPLCTR ERR: PAUSE
— PRINT TEST FORMAT

Use this diagnostics tool to cause the printer to output the hexadecimal values for all data received by the
printer. For more information, see Communication Diagnostics Test on page 225.

Accepted values: • DISABLED

• ENABLED
Related ZPL command(s): ~JD to enable, ~JE to disable

SGD command used: device.diagnostic_print

Control panel key(s): Hold PAUSE + FEED for 2 seconds when the printer is in the Ready state.

117
 Printer Configuration and Adjustment

TOOLS > ENERGY STAR

TOOLS
— PRINT INFORMATION
— IDLE DISPLAY
— POWER UP ACTION
— HEAD CLOSE ACTION
— LOAD DEFAULTS
— MEDIA/RIBBON CAL
— DIAGNOSTIC MODE
— ENERGY STAR
— CONFIG INFO TO USB
— ZBI ENABLED?
— RUN ZBI PROGRAM
— STOP ZBI PROGRAM
— PRINT USB FILE
— COPY USB FILE TO E:
— STORE E: FILE TO USB
— PRINT STATION
— PASSWORD PROTECT
— APPLCTR ERR: PAUSE
— PRINT TEST FORMAT

When Energy Star mode is enabled, the printer goes into a “sleep” mode after a timeout period, thereby
lowering power consumption. Press any button on the control panel to bring the printer back to an active
state.

Accepted values: • ON
• OFF
SGD command used: power.energy_star.enable
power.energy_star_timeout
(to set the amount of idle time before Energy Star is invoked)

118
 Printer Configuration and Adjustment

TOOLS > CONFIG INFO TO USB

TOOLS
— PRINT INFORMATION
— IDLE DISPLAY
— POWER UP ACTION
— HEAD CLOSE ACTION
— LOAD DEFAULTS
— MEDIA/RIBBON CAL
— DIAGNOSTIC MODE
— ENERGY STAR
— CONFIG INFO TO USB
— ZBI ENABLED?
— RUN ZBI PROGRAM
— STOP ZBI PROGRAM
— PRINT USB FILE
— COPY USB FILE TO E:
— STORE E: FILE TO USB
— PRINT STATION
— PASSWORD PROTECT
— APPLCTR ERR: PAUSE
— PRINT TEST FORMAT

Use this function to copy the printer’s configuration information to a USB mass storage device, such as a
USB Flash drive, that is plugged into one of the printer’s USB host ports. This makes the information
accessible without having to print physical labels. To print the information to labels, see PRINT
INFORMATION on page 109.

Related ZPL command(s): ^HH—Returns the printer configuration information returned to the host
computer.
Printer web page: Printer Home Page > View Printer Configuration
(to view printer configuration information on your web browser)
View and Modify Printer Settings > Print Listings on Label
(to print the configuration information on labels)

119
 Printer Configuration and Adjustment

TOOLS > ZBI ENABLED?

TOOLS
— PRINT INFORMATION
— IDLE DISPLAY
— POWER UP ACTION
— HEAD CLOSE ACTION
— LOAD DEFAULTS
— MEDIA/RIBBON CAL
— DIAGNOSTIC MODE
— ENERGY STAR
— CONFIG INFO TO USB
— ZBI ENABLED?
— RUN ZBI PROGRAM
— STOP ZBI PROGRAM
— PRINT USB FILE
— COPY USB FILE TO E:
— STORE E: FILE TO USB
— PRINT STATION
— PASSWORD PROTECT
— APPLCTR ERR: PAUSE
— PRINT TEST FORMAT

Zebra Basic Interpreter (ZBI 2.0 ™ ) is a programming option that may be purchased for your printer. If you
would like to purchase this option, contact your Zebra reseller for more information.

SGD command used: zbi.key (identifies if the ZBI 2.0 option is enabled or disabled on the
printer)

120
 Printer Configuration and Adjustment

TOOLS > RUN ZBI PROGRAM

TOOLS
— PRINT INFORMATION
— IDLE DISPLAY
— POWER UP ACTION
— HEAD CLOSE ACTION
— LOAD DEFAULTS
— MEDIA/RIBBON CAL
— DIAGNOSTIC MODE
— ENERGY STAR
— CONFIG INFO TO USB
— ZBI ENABLED?
— RUN ZBI PROGRAM
— STOP ZBI PROGRAM * This menu item appears only if ZBI is enabled on your printer.
— PRINT USB FILE
— COPY USB FILE TO E:
— STORE E: FILE TO USB
— PRINT STATION
— PASSWORD PROTECT
— APPLCTR ERR: PAUSE
— PRINT TEST FORMAT

If ZBI programs have been downloaded to your printer, you may select one to run using this menu item. If
no program exists on your printer, NONE is listed.

To run a ZBI program that you have downloaded to your printer:

1. Use the UP ARROW or DOWN ARROW to select a file from this menu.

2. Press RIGHT SELECT to select RUN. If no program exists, the RUN option does not perform an
action.

Related ZPL command(s): ^JI, ~JI

SGD command used: zbi.control.run

Printer web page: Printer Home Page > Directory Listing

121
 Printer Configuration and Adjustment

TOOLS > STOP ZBI PROGRAM

TOOLS
— PRINT INFORMATION
— IDLE DISPLAY
— POWER UP ACTION
— HEAD CLOSE ACTION
— LOAD DEFAULTS
— MEDIA/RIBBON CAL
— DIAGNOSTIC MODE
— ENERGY STAR
— CONFIG INFO TO USB
— ZBI ENABLED?
— RUN ZBI PROGRAM
— STOP ZBI PROGRAM * This menu item appears only if a ZBI program is running on
— PRINT USB FILE your printer.
— COPY USB FILE TO E:
— STORE E: FILE TO USB
— PRINT STATION
— PASSWORD PROTECT
— APPLCTR ERR: PAUSE
— PRINT TEST FORMAT

Use this menu item to stop a ZBI program. The printer lists only programs that are running.

To stop a ZBI program:

1. If necessary, use the UP ARROW or DOWN ARROW to select the file from this menu.

2. Press RIGHT SELECT to select STOP.

Related ZPL command(s): ~JQ

SGD command used: zbi.control.terminate

Printer web page: Printer Home Page > Directory Listing

122
 Printer Configuration and Adjustment

TOOLS > PRINT USB FILE

TOOLS
— PRINT INFORMATION
— IDLE DISPLAY
— POWER UP ACTION
— HEAD CLOSE ACTION
— LOAD DEFAULTS
— MEDIA/RIBBON CAL
— DIAGNOSTIC MODE
— ENERGY STAR
— CONFIG INFO TO USB
— ZBI ENABLED?
— RUN ZBI PROGRAM
— STOP ZBI PROGRAM * This menu item can be used only if a USB Flash drive is
— PRINT USB FILE inserted into a USB host port on the printer.
— COPY USB FILE TO E:
— STORE E: FILE TO USB
— PRINT STATION
— PASSWORD PROTECT
— APPLCTR ERR: PAUSE
— PRINT TEST FORMAT

Select files to print from a USB Flash drive. See the exercises in Using the USB Host Ports and the NFC
Capabilities on page 247 for an exercise using this capability.

To print files from a USB Flash drive:

1. Insert a USB Flash drive into the printer’s USB host port.
The printer lists available files. SELECT ALL is available to print all available files on the USB Flash
drive.

2. Use the UP ARROW or DOWN ARROW to select a file from this menu.

3. Press RIGHT SELECT to select PRINT.

SGD command used: usb.host.read_list

123
 Printer Configuration and Adjustment

TOOLS > COPY USB FILE TO E:

TOOLS
— PRINT INFORMATION
— IDLE DISPLAY
— POWER UP ACTION
— HEAD CLOSE ACTION
— LOAD DEFAULTS
— MEDIA/RIBBON CAL
— DIAGNOSTIC MODE
— ENERGY STAR
— CONFIG INFO TO USB
— ZBI ENABLED?
— RUN ZBI PROGRAM
— STOP ZBI PROGRAM * This menu item can be used only if a USB Flash drive is
— PRINT USB FILE inserted into a USB host port on the printer.
— COPY USB FILE TO E:
— STORE E: FILE TO USB
— PRINT STATION
— PASSWORD PROTECT
— APPLCTR ERR: PAUSE
— PRINT TEST FORMAT

Select files to copy to the printer from a USB Flash drive. See the exercises in Using the USB Host Ports
and the NFC Capabilities on page 247 for an exercise using this capability.

To copy files to the printer from a USB Flash drive:

1. Insert a USB flash drive into the printer’s USB host port.
The printer lists available files. SELECT ALL is available to copy all available files from the USB Flash
drive.

2. Use the UP ARROW or DOWN ARROW to select a file from this menu.

3. Press RIGHT SELECT to select STORE.

SGD command used: usb.host.read_list

124
 Printer Configuration and Adjustment

TOOLS > STORE E: FILE TO USB

TOOLS
— PRINT INFORMATION
— IDLE DISPLAY
— POWER UP ACTION
— HEAD CLOSE ACTION
— LOAD DEFAULTS
— MEDIA/RIBBON CAL
— DIAGNOSTIC MODE
— ENERGY STAR
— CONFIG INFO TO USB
— ZBI ENABLED?
— RUN ZBI PROGRAM
— STOP ZBI PROGRAM * This menu item can be used only if a USB Flash drive is
— PRINT USB FILE inserted into a USB host port on the printer.
— COPY USB FILE TO E:
— STORE E: FILE TO USB
— PRINT STATION
— PASSWORD PROTECT
— APPLCTR ERR: PAUSE
— PRINT TEST FORMAT

Select files from the printer to store on a USB Flash drive. See the exercises in Using the USB Host Ports
and the NFC Capabilities on page 247 for an exercise using this capability.

To copy files from the printer to a USB Flash drive:

1. Insert a USB flash drive into the printer’s USB host port.
The printer lists available files. SELECT ALL is available to store all files available files from the printer
on the USB Flash drive.

2. Use the UP ARROW or DOWN ARROW to select a file from this menu.

3. Press RIGHT SELECT to select STORE.

SGD command used: usb.host.write_list

125
 Printer Configuration and Adjustment

TOOLS > PRINT STATION

TOOLS
— PRINT INFORMATION
— IDLE DISPLAY
— POWER UP ACTION
— HEAD CLOSE ACTION
— LOAD DEFAULTS
— MEDIA/RIBBON CAL
— DIAGNOSTIC MODE
— ENERGY STAR
— CONFIG INFO TO USB
— ZBI ENABLED?
— RUN ZBI PROGRAM
— STOP ZBI PROGRAM * This menu item can be used only if a USB Flash drive with a
— PRINT USB FILE suitable label format is inserted into a USB host port on the
— COPY USB FILE TO E: printer.
— STORE E: FILE TO USB
— PRINT STATION
— PASSWORD PROTECT
— APPLCTR ERR: PAUSE
— PRINT TEST FORMAT

Use this menu item to fill in variable fields in a label format and print the label using a Human Input Device
(HID), such as a USB keyboard, scale, or barcode scanner. A suitable label format must be stored on the
E: drive of the printer to use this option. See the exercises in Using the USB Host Ports and the NFC
Capabilities on page 247 for an exercise using this capability.

When you plug an HID into one of the printer’s USB host ports, use this user menu to select a form on the
printer’s E: drive. After you have been prompted to fill in each variable ^FN field on the form, you can
specify the desired quantity of labels to print.

For more information about using the ^FN command or the SGD commands related to this feature, refer to
the Zebra Programming Guide. You can download a copy of the manual from
http://www.zebra.com/manuals/.

SGD command used: usb.host.keyboard_input (must be set to ON)

usb.host.template_list
usb.host.fn_field_list
usb.host.fn_field_data
usb.host.fn_last_field
usb.host.template_print_amount

126
 Printer Configuration and Adjustment

TOOLS > PASSWORD PROTECT

TOOLS
— PRINT INFORMATION
— IDLE DISPLAY
— POWER UP ACTION
— HEAD CLOSE ACTION
— LOAD DEFAULTS
— MEDIA/RIBBON CAL
— DIAGNOSTIC MODE
— ENERGY STAR
— CONFIG INFO TO USB
— ZBI ENABLED?
— RUN ZBI PROGRAM
— STOP ZBI PROGRAM
— PRINT USB FILE
— COPY USB FILE TO E:
— STORE E: FILE TO USB
— PRINT STATION
— PASSWORD PROTECT
— APPLCTR ERR: PAUSE
— PRINT TEST FORMAT

Select the level of password protection for user menu items. The default printer password is 1234.

Accepted values: • NONE

• SELECTED
• ALL

Related ZPL command(s): ^KP (to change the printer password)

127
 Printer Configuration and Adjustment

TOOLS > APPLCTR ERR: PAUSE

TOOLS
— PRINT INFORMATION
— IDLE DISPLAY
— POWER UP ACTION
— HEAD CLOSE ACTION
— LOAD DEFAULTS
— MEDIA/RIBBON CAL
— DIAGNOSTIC MODE
— ENERGY STAR
— CONFIG INFO TO USB
— ZBI ENABLED?
— RUN ZBI PROGRAM
— STOP ZBI PROGRAM
— PRINT USB FILE
— COPY USB FILE TO E:
— STORE E: FILE TO USB
— PRINT STATION
— PASSWORD PROTECT
— APPLCTR ERR: PAUSE
— PRINT TEST FORMAT

When this option is enabled and the printer is paused, the printer sets the applicator error state.

Accepted values: • ENABLED

• DISABLED
Related ZPL command(s): ~JJ

Printer web page: View and Modify Printer Settings > Advanced Setup > Error on Pause

128
 Printer Configuration and Adjustment

TOOLS > PRINT TEST FORMAT

TOOLS
— PRINT INFORMATION
— IDLE DISPLAY
— POWER UP ACTION
— HEAD CLOSE ACTION
— LOAD DEFAULTS
— MEDIA/RIBBON CAL
— DIAGNOSTIC MODE
— ENERGY STAR
— CONFIG INFO TO USB
— ZBI ENABLED?
— RUN ZBI PROGRAM
— STOP ZBI PROGRAM
— PRINT USB FILE
— COPY USB FILE TO E:
— STORE E: FILE TO USB
— PRINT STATION
— PASSWORD PROTECT
— APPLCTR ERR: PAUSE
— PRINT TEST FORMAT

Use this menu option to initiate test sequences that print specific types of labels to help you troubleshoot
printing issues. See Print Test Format Option on page 219 for samples of the labels and additional
information.

Accepted values: • DARKNESS—Runs a repeated image in incrementing darkness levels.

• FIRST DOT LOCATION—Identifies the first dot location and label top to
assist you with adjusting the position of the label.
• PRINT LINE—Initiates a test sequence. See PRINT LINE on page 221
for details.*
• IMAGE COMPRESSION—Prints an image with lines and circles to assist
with issues regarding compression or stretching of an image.
• ELEMENT OUT—Prints a horizontal image designed to show if a
printhead element is not functioning.
SGD command used: print.troubleshooting_label_choices (specifies the type of label)
print.troubleshooting_label_print (prints the label)
Control panel key(s): As an alternate way to initiate the PRINT LINE test sequence, reboot the
printer while holding PAUSE. Hold PAUSE until the first control panel light
turns off. (Formerly called a PAUSE self test.)*

* This test sequence prints a large number of labels. See PRINT LINE on page 221 for additional
information.

129
 Printer Configuration and Adjustment

NETWORK > ACTIVE PRINT SERVER

NETWORK
— ACTIVE PRINT SERVER
— PRIMARY NETWORK
— WIRED IP ADDRESS
— WIRED SUBNET MASK
— WIRED GATEWAY
— WIRED IP PROTOCOL
— WIRED MAC ADDRESS
— WLAN IP ADDRESS
— WLAN SUBNET MASK
— WLAN GATEWAY
— WLAN IP PROTOCOL
— WLAN MAC ADDRESS
— ESSID
— CHANNEL
— SIGNAL
— IP PORT
— IP ALTERNATE PORT
— PRINT INFORMATION
— RESET NETWORK
— VISIBILITY AGENT
— LOAD DEFAULTS

View whether the wired or wireless print server is currently active.

130
 Printer Configuration and Adjustment

NETWORK > PRIMARY NETWORK

NETWORK
— ACTIVE PRINT SERVER
— PRIMARY NETWORK
— WIRED IP ADDRESS
— WIRED SUBNET MASK
— WIRED GATEWAY
— WIRED IP PROTOCOL
— WIRED MAC ADDRESS
— WLAN IP ADDRESS
— WLAN SUBNET MASK
— WLAN GATEWAY
— WLAN IP PROTOCOL
— WLAN MAC ADDRESS
— ESSID
— CHANNEL
— SIGNAL
— IP PORT
— IP ALTERNATE PORT
— PRINT INFORMATION
— RESET NETWORK
— VISIBILITY AGENT
— LOAD DEFAULTS

View or modify whether the wired or wireless print server is considered primary. You may select which one
is primary.

131
 Printer Configuration and Adjustment

NETWORK > WIRED IP ADDRESS

NETWORK
— ACTIVE PRINT SERVER
— PRIMARY NETWORK
— WIRED IP ADDRESS
— WIRED SUBNET MASK
— WIRED GATEWAY
— WIRED IP PROTOCOL
— WIRED MAC ADDRESS
— WLAN IP ADDRESS
— WLAN SUBNET MASK
— WLAN GATEWAY
— WLAN IP PROTOCOL
— WLAN MAC ADDRESS
— ESSID
— CHANNEL
— SIGNAL
— IP PORT
— IP ALTERNATE PORT
— PRINT INFORMATION
— RESET NETWORK
— VISIBILITY AGENT
— LOAD DEFAULTS

View and, if necessary, change the printer’s wired IP address.

To save changes to this setting, set WIRED IP PROTOCOL on page 135 to PERMANENT, and then reset
the print server (see RESET NETWORK on page 147). See IP Address Changing on page 245 for
additional information.

Accepted values: 000 to 255 for each field

Related ZPL command(s): ^ND

SGD command used: internal_wired.ip.addr

Printer web page: View and Modify Printer Settings > Network Communications Setup >
TCP/IP Settings

132
 Printer Configuration and Adjustment

NETWORK > WIRED SUBNET MASK

NETWORK
— ACTIVE PRINT SERVER
— PRIMARY NETWORK
— WIRED IP ADDRESS
— WIRED SUBNET MASK
— WIRED GATEWAY
— WIRED IP PROTOCOL
— WIRED MAC ADDRESS
— WLAN IP ADDRESS
— WLAN SUBNET MASK
— WLAN GATEWAY
— WLAN IP PROTOCOL
— WLAN MAC ADDRESS
— ESSID
— CHANNEL
— SIGNAL
— IP PORT
— IP ALTERNATE PORT
— PRINT INFORMATION
— RESET NETWORK
— VISIBILITY AGENT
— LOAD DEFAULTS

View and, if necessary, change the wired subnet mask.

To save changes to this setting, set WIRED IP PROTOCOL on page 135 to PERMANENT, and then reset
the print server (see RESET NETWORK on page 147). See IP Address Changing on page 245 for
additional information.

Accepted values: 000 to 255 for each field

Related ZPL command(s): ^ND

SGD command used: internal_wired.ip.netmask

Printer web page: View and Modify Printer Settings > Network Communications Setup >
TCP/IP Settings

133
 Printer Configuration and Adjustment

NETWORK > WIRED GATEWAY

NETWORK
— ACTIVE PRINT SERVER
— PRIMARY NETWORK
— WIRED IP ADDRESS
— WIRED SUBNET MASK
— WIRED GATEWAY
— WIRED IP PROTOCOL
— WIRED MAC ADDRESS
— WLAN IP ADDRESS
— WLAN SUBNET MASK
— WLAN GATEWAY
— WLAN IP PROTOCOL
— WLAN MAC ADDRESS
— ESSID
— CHANNEL
— SIGNAL
— IP PORT
— IP ALTERNATE PORT
— PRINT INFORMATION
— RESET NETWORK
— VISIBILITY AGENT
— LOAD DEFAULTS

View and, if necessary, change the default wired gateway.

To save changes to this setting, set WIRED IP PROTOCOL on page 135 to PERMANENT, and then reset
the print server (see RESET NETWORK on page 147). See IP Address Changing on page 245 for
additional information.

Accepted values: 000 to 255 for each field

Related ZPL command(s): ^ND

SGD command used: internal_wired.ip.gateway

Printer web page: View and Modify Printer Settings > Network Communications Setup >
TCP/IP Settings

134
 Printer Configuration and Adjustment

NETWORK > WIRED IP PROTOCOL

NETWORK
— ACTIVE PRINT SERVER
— PRIMARY NETWORK
— WIRED IP ADDRESS
— WIRED SUBNET MASK
— WIRED GATEWAY
— WIRED IP PROTOCOL
— WIRED MAC ADDRESS
— WLAN IP ADDRESS
— WLAN SUBNET MASK
— WLAN GATEWAY
— WLAN IP PROTOCOL
— WLAN MAC ADDRESS
— ESSID
— CHANNEL
— SIGNAL
— IP PORT
— IP ALTERNATE PORT
— PRINT INFORMATION
— RESET NETWORK
— VISIBILITY AGENT
— LOAD DEFAULTS

This parameter indicates if the user (permanent) or the server (dynamic) selects the wired print server’s
IP address. When a dynamic option is chosen, this parameter tells the method(s) by which this print server
receives the IP address from the server. See IP Address Changing on page 245 for additional
information.

Important • You must reset the print server to allow changes to the network settings to take effect.

Accepted values: • ALL

• GLEANING ONLY
• RARP
• BOOTP
• DHCP
• DHCP & BOOTP
• PERMANENT
Related ZPL command(s): ^ND

SGD command used: internal_wired.ip.protocol

Printer web page: View and Modify Printer Settings > Network Communications Setup >
TCP/IP Settings

135
 Printer Configuration and Adjustment

NETWORK > WIRED MAC ADDRESS

NETWORK
— ACTIVE PRINT SERVER
— PRIMARY NETWORK
— WIRED IP ADDRESS
— WIRED SUBNET MASK
— WIRED GATEWAY
— WIRED IP PROTOCOL
— WIRED MAC ADDRESS
— WLAN IP ADDRESS
— WLAN SUBNET MASK
— WLAN GATEWAY
— WLAN IP PROTOCOL
— WLAN MAC ADDRESS
— ESSID
— CHANNEL
— SIGNAL
— IP PORT
— IP ALTERNATE PORT
— PRINT INFORMATION
— RESET NETWORK
— VISIBILITY AGENT
— LOAD DEFAULTS

View the Media Access Control (MAC) address of the wired print server.

SGD command used: internal_wired.mac_addr

Printer web page: View and Modify Printer Settings > Network Communications Setup >
TCP/IP Settings

136
 Printer Configuration and Adjustment

NETWORK > WLAN IP ADDRESS

NETWORK
— ACTIVE PRINT SERVER
— PRIMARY NETWORK
— WIRED IP ADDRESS
— WIRED SUBNET MASK
— WIRED GATEWAY
— WIRED IP PROTOCOL
— WIRED MAC ADDRESS
— WLAN IP ADDRESS
— WLAN SUBNET MASK
— WLAN GATEWAY
— WLAN IP PROTOCOL
— WLAN MAC ADDRESS
— ESSID
— CHANNEL
— SIGNAL
— IP PORT
— IP ALTERNATE PORT
— PRINT INFORMATION
— RESET NETWORK
— VISIBILITY AGENT
— LOAD DEFAULTS

View and, if necessary, change the printer’s wireless IP address.

To save changes to this setting, set WLAN IP PROTOCOL on page 140 to PERMANENT, and then reset
the print server (see RESET NETWORK on page 147). See IP Address Changing on page 245 for
additional information.

Accepted values: 000 to 255 for each field

Related ZPL command(s): ^ND

SGD command used: ip.addr, wlan.ip.addr

Printer web page: View and Modify Printer Settings > Network Communications Setup >
Wireless Setup

137
 Printer Configuration and Adjustment

NETWORK > WLAN SUBNET MASK

NETWORK
— ACTIVE PRINT SERVER
— PRIMARY NETWORK
— WIRED IP ADDRESS
— WIRED SUBNET MASK
— WIRED GATEWAY
— WIRED IP PROTOCOL
— WIRED MAC ADDRESS
— WLAN IP ADDRESS
— WLAN SUBNET MASK
— WLAN GATEWAY
— WLAN IP PROTOCOL
— WLAN MAC ADDRESS
— ESSID
— CHANNEL
— SIGNAL
— IP PORT
— IP ALTERNATE PORT
— PRINT INFORMATION
— RESET NETWORK
— VISIBILITY AGENT
— LOAD DEFAULTS

View and, if necessary, change the wireless subnet mask.

To save changes to this setting, set WLAN IP PROTOCOL on page 140 to PERMANENT, and then reset
the print server (see RESET NETWORK on page 147). See IP Address Changing on page 245 for
additional information.

Accepted values: 000 to 255 for each field

Related ZPL command(s): ^ND

SGD command used: wlan.ip.netmask

Printer web page: View and Modify Printer Settings > Network Communications Setup >
Wireless Setup

138
 Printer Configuration and Adjustment

NETWORK > WLAN GATEWAY

NETWORK
— ACTIVE PRINT SERVER
— PRIMARY NETWORK
— WIRED IP ADDRESS
— WIRED SUBNET MASK
— WIRED GATEWAY
— WIRED IP PROTOCOL
— WIRED MAC ADDRESS
— WLAN IP ADDRESS
— WLAN SUBNET MASK
— WLAN GATEWAY
— WLAN IP PROTOCOL
— WLAN MAC ADDRESS
— ESSID
— CHANNEL
— SIGNAL
— IP PORT
— IP ALTERNATE PORT
— PRINT INFORMATION
— RESET NETWORK
— VISIBILITY AGENT
— LOAD DEFAULTS

View and, if necessary, change the default wireless gateway.

To save changes to this setting, set WLAN IP PROTOCOL on page 140 to PERMANENT, and then reset
the print server (see RESET NETWORK on page 147). See IP Address Changing on page 245 for
additional information.

Accepted values: 000 to 255 for each field

Related ZPL command(s): ^ND

SGD command used: wlan.ip.gateway

Printer web page: View and Modify Printer Settings > Network Communications Setup >
Wireless Setup

139
 Printer Configuration and Adjustment

NETWORK > WLAN IP PROTOCOL

NETWORK
— ACTIVE PRINT SERVER
— PRIMARY NETWORK
— WIRED IP ADDRESS
— WIRED SUBNET MASK
— WIRED GATEWAY
— WIRED IP PROTOCOL
— WIRED MAC ADDRESS
— WLAN IP ADDRESS
— WLAN SUBNET MASK
— WLAN GATEWAY
— WLAN IP PROTOCOL
— WLAN MAC ADDRESS
— ESSID
— CHANNEL
— SIGNAL
— IP PORT
— IP ALTERNATE PORT
— PRINT INFORMATION
— RESET NETWORK
— VISIBILITY AGENT
— LOAD DEFAULTS

This parameter indicates if the user (permanent) or the server (dynamic) selects the wireless print server’s
IP address. When a dynamic option is chosen, this parameter tells the method(s) by which this print server
receives the IP address from the server. See IP Address Changing on page 245 for additional
information.

Important • You must reset the print server to allow changes to the network settings to take effect.

Accepted values: • ALL

• GLEANING ONLY
• RARP
• BOOTP
• DHCP
• DHCP & BOOTP
• PERMANENT
Related ZPL command(s): ^ND

SGD command used: wlan.ip.protocol

Printer web page: View and Modify Printer Settings > Network Communications Setup >
Wireless Setup

140
 Printer Configuration and Adjustment

NETWORK > WLAN MAC ADDRESS

NETWORK
— ACTIVE PRINT SERVER
— PRIMARY NETWORK
— WIRED IP ADDRESS
— WIRED SUBNET MASK
— WIRED GATEWAY
— WIRED IP PROTOCOL
— WIRED MAC ADDRESS
— WLAN IP ADDRESS
— WLAN SUBNET MASK
— WLAN GATEWAY
— WLAN IP PROTOCOL
— WLAN MAC ADDRESS
— ESSID
— CHANNEL
— SIGNAL
— IP PORT
— IP ALTERNATE PORT
— PRINT INFORMATION
— RESET NETWORK
— VISIBILITY AGENT
— LOAD DEFAULTS

View the Media Access Control (MAC) address of the wireless print server.

SGD command used: wlan.mac_addr

Printer web page: View and Modify Printer Settings > Network Communications Setup >
Wireless Setup

141
 Printer Configuration and Adjustment

NETWORK > ESSID

NETWORK
— ACTIVE PRINT SERVER
— PRIMARY NETWORK
— WIRED IP ADDRESS
— WIRED SUBNET MASK
— WIRED GATEWAY
— WIRED IP PROTOCOL
— WIRED MAC ADDRESS
— WLAN IP ADDRESS
— WLAN SUBNET MASK
— WLAN GATEWAY
— WLAN IP PROTOCOL
— WLAN MAC ADDRESS
— ESSID
— CHANNEL
— SIGNAL
— IP PORT
— IP ALTERNATE PORT
— PRINT INFORMATION
— RESET NETWORK
— VISIBILITY AGENT
— LOAD DEFAULTS

The Extended Service Set Identification (ESSID) is an identifier for your wireless network. This setting,
which cannot be modified from the control panel, gives the ESSID for the current wireless configuration.

Accepted values: 32-character alphanumeric string (default 125)

SGD command used: wlan.essid

Printer web page: View and Modify Printer Settings > Network Communications Setup >
Wireless Setup

142
 Printer Configuration and Adjustment

NETWORK > CHANNEL

NETWORK
— ACTIVE PRINT SERVER
— PRIMARY NETWORK
— WIRED IP ADDRESS
— WIRED SUBNET MASK
— WIRED GATEWAY
— WIRED IP PROTOCOL
— WIRED MAC ADDRESS
— WLAN IP ADDRESS
— WLAN SUBNET MASK
— WLAN GATEWAY
— WLAN IP PROTOCOL
— WLAN MAC ADDRESS
— ESSID
— CHANNEL
— SIGNAL
— IP PORT
— IP ALTERNATE PORT
— PRINT INFORMATION
— RESET NETWORK
— VISIBILITY AGENT
— LOAD DEFAULTS

View the wireless channel being used when the wireless network is active and authenticated.

SGD command used: wlan.channel

Printer web page: View and Modify Printer Settings > Network Communications Setup >
Wireless Setup

143
 Printer Configuration and Adjustment

NETWORK > SIGNAL

NETWORK
— ACTIVE PRINT SERVER
— PRIMARY NETWORK
— WIRED IP ADDRESS
— WIRED SUBNET MASK
— WIRED GATEWAY
— WIRED IP PROTOCOL
— WIRED MAC ADDRESS
— WLAN IP ADDRESS
— WLAN SUBNET MASK
— WLAN GATEWAY
— WLAN IP PROTOCOL
— WLAN MAC ADDRESS
— ESSID
— CHANNEL
— SIGNAL
— IP PORT
— IP ALTERNATE PORT
— PRINT INFORMATION
— RESET NETWORK
— VISIBILITY AGENT
— LOAD DEFAULTS

View the wireless signal strength when the wireless network is active and authenticated.

SGD command used: wlan.signal_strength

Printer web page: View and Modify Printer Settings > Network Communications Setup >
Wireless Setup

144
 Printer Configuration and Adjustment

NETWORK > IP PORT

NETWORK
— ACTIVE PRINT SERVER
— PRIMARY NETWORK
— WIRED IP ADDRESS
— WIRED SUBNET MASK
— WIRED GATEWAY
— WIRED IP PROTOCOL
— WIRED MAC ADDRESS
— WLAN IP ADDRESS
— WLAN SUBNET MASK
— WLAN GATEWAY
— WLAN IP PROTOCOL
— WLAN MAC ADDRESS
— ESSID
— CHANNEL
— SIGNAL
— IP PORT
— IP ALTERNATE PORT
— PRINT INFORMATION
— RESET NETWORK
— VISIBILITY AGENT
— LOAD DEFAULTS

This printer setting refers to the internal wired print servers port number that the TCP print service is
listening on. Normal TCP communications from the host should be directed to this port.

SGD command used: internal_wired.ip.port

Printer web page: View and Modify Printer Settings > Network Communications Setup >
TCP/IP Settings

145
 Printer Configuration and Adjustment

NETWORK > IP ALTERNATE PORT

NETWORK
— ACTIVE PRINT SERVER
— PRIMARY NETWORK
— WIRED IP ADDRESS
— WIRED SUBNET MASK
— WIRED GATEWAY
— WIRED IP PROTOCOL
— WIRED MAC ADDRESS
— WLAN IP ADDRESS
— WLAN SUBNET MASK
— WLAN GATEWAY
— WLAN IP PROTOCOL
— WLAN MAC ADDRESS
— ESSID
— CHANNEL
— SIGNAL
— IP PORT
— IP ALTERNATE PORT
— PRINT INFORMATION
— RESET NETWORK
— VISIBILITY AGENT
— LOAD DEFAULTS

This command sets the port number of the alternate TCP port.
n

Note • Print servers supporting this command will monitor both the primary port and the alternate port for
connections at the same time.

SGD command used: internal_wired.ip.port_alternate

Printer web page: View and Modify Printer Settings > Network Communications Setup >
TCP/IP Settings

146
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NETWORK > RESET NETWORK

NETWORK
— ACTIVE PRINT SERVER
— PRIMARY NETWORK
— WIRED IP ADDRESS
— WIRED SUBNET MASK
— WIRED GATEWAY
— WIRED IP PROTOCOL
— WIRED MAC ADDRESS
— WLAN IP ADDRESS
— WLAN SUBNET MASK
— WLAN GATEWAY
— WLAN IP PROTOCOL
— WLAN MAC ADDRESS
— ESSID
— CHANNEL
— SIGNAL
— IP PORT
— IP ALTERNATE PORT
— PRINT INFORMATION
— RESET NETWORK
— VISIBILITY AGENT
— LOAD DEFAULTS

This option resets the wired or wireless print server and saves any changes that you made to any network
settings.

Important • You must reset the print server to allow changes to the network settings to
take effect.

Related ZPL command(s): ~WR

SGD command used: device.reset

Printer web page: Print Server Settings > Reset Print Server

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 Printer Configuration and Adjustment

NETWORK > VISIBILITY AGENT

NETWORK
— ACTIVE PRINT SERVER
— PRIMARY NETWORK
— WIRED IP ADDRESS
— WIRED SUBNET MASK
— WIRED GATEWAY
— WIRED IP PROTOCOL
— WIRED MAC ADDRESS
— WLAN IP ADDRESS
— WLAN SUBNET MASK
— WLAN GATEWAY
— WLAN IP PROTOCOL
— WLAN MAC ADDRESS
— ESSID
— CHANNEL
— SIGNAL
— IP PORT
— IP ALTERNATE PORT
— PRINT INFORMATION
— RESET NETWORK
— VISIBILITY AGENT
— LOAD DEFAULTS

When the printer is connected to a wired or wireless network, it will attempt to connect to Zebra’s Asset
Visibility Service via the Cloud-based Zebra Printer Connector using an encrypted, certificate-
authenticated web socket connection. The printer sends Discovery Data and Settings and Alerts Data.
Data printed via any label formats is NOT transmitted.

To opt out of this feature, disable this setting. For more information, see the “Opting Out of the Asset
Visibility Agent” application note at http://www.zebra.com.

Accepted values: • ON
• OFF
SGD command used: weblink.zebra_connector.enable

Printer web page: View and Modify Printer Settings > Network Configuration >
Cloud Connect Settings

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 Printer Configuration and Adjustment

RFID > RFID STATUS

RFID
— RFID STATUS
— RFID CALIBRATE
— READ RFID DATA
— RFID TEST
— RFID PROGRAM POS.
— RFID ANTENNA
— RFID READ POWER
— RFID WRITE POWER
— RFID VALID COUNT
— RFID VOID COUNT

Display the status of the RFID subsystem of the printer.

Related ZPL command(s): ^HL or ~HL

SGD command used: rfid.error.response

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 Printer Configuration and Adjustment

RFID > RFID CALIBRATE

RFID
— RFID STATUS
— RFID CALIBRATE
— READ RFID DATA
— RFID TEST
— RFID PROGRAM POS.
— RFID ANTENNA
— RFID READ POWER
— RFID WRITE POWER
— RFID VALID COUNT
— RFID VOID COUNT

Initiate tag calibration for RFID media. (Not the same as media and ribbon calibration.) During the process,
the printer moves the media, calibrates the RFID tag position, and determines the optimal settings for the
RFID media being used. These settings include the programming position, the antenna element to use,
and the read/write power level to use. See the RFID Programming Guide 3 for more information.

Important • Before running this command, load the printer with RFID media, calibrate your printer, close
n

the printhead, and feed at least one label to make sure that tag calibration will begin from the correct
position.
Leave all transponders before and after the tag that is being calibrated. This allows the printer to
determine RFID settings which do not encode the adjacent tag. Allow a portion of media to extend out the
front of the printer to allow for backfeed during the tag calibration procedure.

Related ZPL command(s): ^HR

SGD command used: rfid.tag.calibrate

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 Printer Configuration and Adjustment

RFID > READ RFID DATA

RFID
— RFID STATUS
— RFID CALIBRATE
— READ RFID DATA
— RFID TEST
— RFID PROGRAM POS.
— RFID ANTENNA
— RFID READ POWER
— RFID WRITE POWER
— RFID VALID COUNT
— RFID VOID COUNT

Read and return the specified tag data from the RFID tag located over the RFID antenna. No printer
movement occurs while tag data is being read. The printhead can be open or closed.

To read and display the information stored on an RFID tag:

1. Position the RFID label with its transponder over the RFID antenna.

2. Use the UP ARROW or DOWN ARROW to select the type of information that you want read and
displayed.

3. Press RIGHT SELECT to select READ.

The results of the test are shown on the display.

Accepted values: epc—Reads the first 128 bits of EPC data.

tid information—Reads the first 32 bits of the TID (Tag ID).
password status—Reads the tag’s access and kill passwords.
protocol bits—Reads the protocol bits from the EPC memory banks
and converts that value to the EPC size.
memory bank sizes—Reads the EPC, TID, and user memory banks
sizes.
Related ZPL command(s): ^RF

SGD command used: rfid.tag.read.content

rfid.tag.read.execute

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 Printer Configuration and Adjustment

RFID > RFID TEST

RFID
— RFID STATUS
— RFID CALIBRATE
— READ RFID DATA
— RFID TEST
— RFID PROGRAM POS.
— RFID ANTENNA
— RFID READ POWER
— RFID WRITE POWER
— RFID VALID COUNT
— RFID VOID COUNT

During the RFID test, the printer attempts to read and write to a transponder. No printer movement occurs
with this test.

To test an RFID label:

1. Position the RFID label with its transponder over the RFID antenna array.

2. Press RIGHT SELECT to select START.

The results of the test are shown on the display.

Accepted values: quick—Performs a read EPC test and a write EPC test (using random
data).
read—Performs a read EPC test.
write—Performs a write EPC test (using random data).
SGD command used: rfid.tag.test.content and rfid.tag.test.execute

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 Printer Configuration and Adjustment

RFID > RFID PROGRAM POS.

RFID
— RFID STATUS
— RFID CALIBRATE
— READ RFID DATA
— RFID TEST
— RFID PROGRAM POS.
— RFID ANTENNA
— RFID READ POWER
— RFID WRITE POWER
— RFID VALID COUNT
— RFID VOID COUNT

If the desired programming position (read/write position) is not achieved through RFID tag calibration, a
value may be specified.

Accepted values: F0 to Fxxx (where xxx is the label length in millimeters or 999, whichever
is less)—The printer feeds the label forward for the specified
distance and then begins programming.
B0 to B30—The printer backfeeds the label for the specified distance and
then begins programming. To account for the backfeed, allow empty
media liner to extend out of the front of the printer when using a
backward programming position.
Related ZPL command(s): ^RS

SGD command used: rfid.position.program

Printer web page: View and Modify Printer Settings > RFID Setup > PROGRAM POSITION

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 Printer Configuration and Adjustment

RFID > RFID ANTENNA

RFID
— RFID STATUS
— RFID CALIBRATE
— READ RFID DATA
— RFID TEST
— RFID PROGRAM POS.
— RFID ANTENNA
— RFID READ POWER
— RFID WRITE POWER
— RFID VALID COUNT
— RFID VOID COUNT

If the desired antenna is not achieved through RFID tag calibration, a value may be specified.

Accepted values: A1, A2, A3, A4

B1, B2, B3, B4
C1, C2, C3, C4
D1, D2, D3, D4
E1, E2, E3, E4
Related ZPL command(s): ^RW

SGD command used: rfid.reader_1.antenna_port

Printer web page: View and Modify Printer Settings > RFID Setup > RFID ANTENNA

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 Printer Configuration and Adjustment

RFID > RFID READ POWER

RFID
— RFID STATUS
— RFID CALIBRATE
— READ RFID DATA
— RFID TEST
— RFID PROGRAM POS.
— RFID ANTENNA
— RFID READ POWER
— RFID WRITE POWER
— RFID VALID COUNT
— RFID VOID COUNT

If the desired read power is not achieved through RFID tag calibration, a value may be specified.

Accepted values: 0 to 30

Related ZPL command(s): ^RW

SGD command used: rfid.reader_1.power.read

Printer web page: View and Modify Printer Settings > RFID Setup > RFID READ PWR

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 Printer Configuration and Adjustment

RFID > RFID WRITE POWER

RFID
— RFID STATUS
— RFID CALIBRATE
— READ RFID DATA
— RFID TEST
— RFID PROGRAM POS.
— RFID ANTENNA
— RFID READ POWER
— RFID WRITE POWER
— RFID VALID COUNT
— RFID VOID COUNT

If the desired write power is not achieved through RFID tag calibration, a value may be specified.

Accepted values: 0 to 30

Related ZPL command(s): ^RW

SGD command used: rfid.reader_1.power.write

Printer web page: View and Modify Printer Settings > RFID Setup > RFID WRITE PWR

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 Printer Configuration and Adjustment

RFID > RFID VALID COUNT

RFID
— RFID STATUS
— RFID CALIBRATE
— READ RFID DATA
— RFID TEST
— RFID PROGRAM POS.
— RFID ANTENNA
— RFID READ POWER
— RFID WRITE POWER
— RFID VALID COUNT
— RFID VOID COUNT

Resets the RFID valid label counter to zero.

Related ZPL command(s): ~RO

SGD command used: odometer.rfid.valid_resettable

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 Printer Configuration and Adjustment

RFID > RFID VOID COUNT

RFID
— RFID STATUS
— RFID CALIBRATE
— READ RFID DATA
— RFID TEST
— RFID PROGRAM POS.
— RFID ANTENNA
— RFID READ POWER
— RFID WRITE POWER
— RFID VALID COUNT
— RFID VOID COUNT

Resets the RFID void label counter to zero.

Related ZPL command(s): ~RO

SGD command used: odometer.rfid.void_resettable

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 Printer Configuration and Adjustment

LANGUAGE > LANGUAGE

LANGUAGE
— LANGUAGE
— COMMAND LANGUAGE
— COMMAND CHAR
— CONTROL CHAR
— DELIMITER CHAR
— ZPL MODE
— VIRTUAL DEVICE

If necessary, change the language that the printer displays. This change affects the words shown on the
following:
• the Home menu
• the user menus
• error messages
• the printer configuration label, the network configuration label, and other labels that you can select to
print through the user menus

Accepted values: ENGLISH, SPANISH, FRENCH, GERMAN, ITALIAN, NORWEGIAN, PORTUGUESE,

SWEDISH, DANISH, SPANISH 2, DUTCH, FINNISH, CZECH, JAPANESE,
KOREAN, ROMANIAN, RUSSIAN, POLISH, SIMPLIFIED CHINESE,
TRADITIONAL CHINESE
Note • The selections for this parameter are displayed in the actual
languages to make it easier for you to find one that you are able to
read.
Related ZPL command(s): ^KL

SGD command used: display.language

Printer web page: View and Modify Printer Settings > General Setup > Language

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 Printer Configuration and Adjustment

LANGUAGE > COMMAND LANGUAGE

LANGUAGE
— LANGUAGE
— COMMAND LANGUAGE
— COMMAND CHAR
— CONTROL CHAR
— DELIMITER CHAR
— ZPL MODE
— VIRTUAL DEVICE

View or select the appropriate command language.

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 Printer Configuration and Adjustment

LANGUAGE > COMMAND CHAR

LANGUAGE
— LANGUAGE
— COMMAND LANGUAGE
— COMMAND CHAR
— CONTROL CHAR
— DELIMITER CHAR
— ZPL MODE
— VIRTUAL DEVICE

The format command prefix is a two-digit hex value used as a parameter place marker in ZPL/ZPL II
format instructions. The printer looks for this hex character to indicate the start of a ZPL/ZPL II format
instruction.

Set the format command character to match what is used in your label formats.

Important • You cannot use the same hex value for the format command prefix, control character,
and delimiter characters. The printer must see different characters to work properly. If you are
setting the value through the control panel, the printer will skip any value that is already in use.

Accepted values: 00 to FF
Related ZPL command(s): ^CC or ~CC
SGD command used: zpl.caret
Printer web page: View and Modify Printer Settings > ZPL Control

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 Printer Configuration and Adjustment

LANGUAGE > CONTROL CHAR

LANGUAGE
— LANGUAGE
— COMMAND LANGUAGE
— COMMAND CHAR
— CONTROL CHAR
— DELIMITER CHAR
— ZPL MODE
— VIRTUAL DEVICE

The printer looks for this two-digit hex character to indicate the start of a ZPL/ZPL II control instruction. Set
the control prefix character to match what is used in your label formats.

Accepted values: 00 to FF
Related ZPL command(s): ^CT or ~CT
SGD command used: zpl.control_character
Printer web page: View and Modify Printer Settings > ZPL Control

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 Printer Configuration and Adjustment

LANGUAGE > DELIMITER CHAR

LANGUAGE
— LANGUAGE
— COMMAND LANGUAGE
— COMMAND CHAR
— CONTROL CHAR
— DELIMITER CHAR
— ZPL MODE
— VIRTUAL DEVICE

The delimiter character is a two-digit hex value used as a parameter place marker in ZPL/ZPL II format
instructions. Set the delimiter character to match what is used in your label formats.

Accepted values: 00 to FF
Related ZPL command(s): ^CD or ~CD
SGD command used: zpl.delimiter
Printer web page: View and Modify Printer Settings > ZPL Control

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 Printer Configuration and Adjustment

LANGUAGE > ZPL MODE

LANGUAGE
— LANGUAGE
— COMMAND LANGUAGE
— COMMAND CHAR
— CONTROL CHAR
— DELIMITER CHAR
— ZPL MODE
— VIRTUAL DEVICE

Select the mode that matches what is used in your label formats. This printer accepts label formats written
in either ZPL or ZPL II, eliminating the need to rewrite any ZPL formats that already exist. The printer
remains in the selected mode until it is changed in one of the ways listed here.

Accepted values: • ZPL II

• ZPL
Related ZPL command(s): ^SZ
SGD command used: zpl.zpl_mode
Printer web page: View and Modify Printer Settings > ZPL Control

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 Printer Configuration and Adjustment

LANGUAGE > VIRTUAL DEVICE

LANGUAGE
— LANGUAGE
— COMMAND LANGUAGE
— COMMAND CHAR
— CONTROL CHAR
— DELIMITER CHAR
— ZPL MODE
— VIRTUAL DEVICE

If any Virtual Device apps are installed on your printer, you may view or enable/disable them from this user
menu. For more information about Virtual Devices, go to the User Guide for the appropriate Virtual Device,
or contact your local reseller.

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 Printer Configuration and Adjustment

SENSORS > SENSOR TYPE

SENSORS
— SENSOR TYPE
— MEDIA/RIBBON CAL
— PRINT INFORMATION
— SELF ADJUST SENSOR
— LABEL SENSOR
— TAKE LABEL

Select the media sensor that is appropriate for the media that you are using. The reflective sensor typically
is used only for black mark media. The transmissive sensor typically is used for other media types.

Accepted values: • TRANSMISSIVE

• REFLECTIVE
Related ZPL command(s): ^JS

SGD command used: device.sensor_select

Printer web page: View and Modify Printer Settings > Media Setup

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 Printer Configuration and Adjustment

SENSORS > SELF ADJUST SENSOR

SENSORS
— SENSOR TYPE
— MEDIA/RIBBON CAL
— PRINT INFORMATION
— SELF ADJUST SENSOR
— LABEL SENSOR
— TAKE LABEL

Enable this setting to have the printer attempt to detect media settings automatically. You may still need to
manually calibrate the printer if this setting does not detect your media correctly.

Accepted values: • NO
• YES
SGD command used: sensor.self_adjusting_enable

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 Printer Configuration and Adjustment

SENSORS > LABEL SENSOR

SENSORS
— SENSOR TYPE
— MEDIA/RIBBON CAL
— PRINT INFORMATION
— SELF ADJUST SENSOR
— LABEL SENSOR
— TAKE LABEL

Set the sensitivity of the label sensor.

Important • This value is set during sensor calibration. Do not change this setting unless you are told to
do so by Zebra Technical Support or by an authorized service technician.

Accepted values: 0 to 255

SGD command used: ezpl.label_sensor

Printer web page: View and Modify Printer Settings > Calibration

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 Printer Configuration and Adjustment

SENSORS > TAKE LABEL

SENSORS
— SENSOR TYPE
—
— PRINT INFORMATION
— SELF ADJUST SENSOR
— LABEL SENSOR
— TAKE LABEL

Set the intensity of the take label LED.

Important • This value is set during sensor calibration. Do not change this setting unless you are told to
do so by Zebra Technical Support or by an authorized service technician.

Accepted values: 0 to 255

SGD command used: ezpl.take_label

Printer web page: View and Modify Printer Settings > Calibration

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 Printer Configuration and Adjustment

PORTS > BAUD RATE

PORTS
— BAUD RATE
— DATA BITS
— PARITY
— HOST HANDSHAKE
— WML

Select the baud value that matches the one being used by the host computer.

Accepted values: • 115200

• 57600
• 38400
• 28800
• 19200
• 14400
• 9600
• 4800
Related ZPL command(s): ^SC

SGD command used: comm.baud

Printer web page: View and Modify Printer Settings > Serial Communications Setup

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 Printer Configuration and Adjustment

PORTS > DATA BITS

PORTS
— BAUD RATE
— DATA BITS
— PARITY
— HOST HANDSHAKE
— WML

Select the data bits value that matches the one being used by the host computer.

Accepted values: 7 or 8

Related ZPL command(s): ^SC

SGD command used: comm.data_bits

Printer web page: View and Modify Printer Settings > Serial Communications Setup

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 Printer Configuration and Adjustment

PORTS > PARITY

PORTS
— BAUD RATE
— DATA BITS
— PARITY
— HOST HANDSHAKE
— WML

Select the parity value that matches the one being used by the host computer.

Accepted values: • NONE

• EVEN
• ODD
Related ZPL command(s): ^SC

SGD command used: comm.parity

Printer web page: View and Modify Printer Settings > Serial Communications Setup

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 Printer Configuration and Adjustment

PORTS > HOST HANDSHAKE

PORTS
— BAUD RATE
— DATA BITS
— PARITY
— HOST HANDSHAKE
— WML

Select the handshake protocol that matches the one being used by the host computer.

Accepted values: • XON/XOFF

• RTS/CTS
• DSR/DTR
Related ZPL command(s): ^SC

SGD command used: comm.handshake

Printer web page: View and Modify Printer Settings > Serial Communications Setup

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 Printer Configuration and Adjustment

PORTS > WML

PORTS
— BAUD RATE
— DATA BITS
— PARITY
— HOST HANDSHAKE
— WML

View the Wireless Markup Language (WML) version. This value cannot be changed.

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 Printer Configuration and Adjustment

BLUETOOTH > BLUETOOTH ADDRESS

BLUETOOTH
— BLUETOOTH ADDRESS
— MODE
— DISCOVERY
— CONNECTED
— BT SPEC VERSION
— MIN SECURITY MODE

View the printer’s Bluetooth Device Address

SGD command used: bluetooth.address

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 Printer Configuration and Adjustment

BLUETOOTH > MODE

BLUETOOTH
— BLUETOOTH ADDRESS
— MODE
— DISCOVERY
— CONNECTED
— BT SPEC VERSION
— MIN SECURITY MODE

View the Bluetooth connection pair printer’s device type—Peripheral (typical) or Central.

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 Printer Configuration and Adjustment

BLUETOOTH > DISCOVERY

BLUETOOTH
— BLUETOOTH ADDRESS
— MODE
— DISCOVERY
— CONNECTED
— BT SPEC VERSION
— MIN SECURITY MODE

Select if the printer is “Discoverable” for Bluetooth device pairing.

Accepted values: • ON—Enables Bluetooth discoverable mode.

• OFF—Disables Bluetooth discoverable mode.
SGD command used: bluetooth.discoverable

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 Printer Configuration and Adjustment

BLUETOOTH > CONNECTED

BLUETOOTH
— BLUETOOTH ADDRESS
— MODE
— DISCOVERY
— CONNECTED
— BT SPEC VERSION
— MIN SECURITY MODE

View the Bluetooth connection status to its paired device (Yes or No).

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 Printer Configuration and Adjustment

BLUETOOTH > BT SPEC VERSION

BLUETOOTH
— BLUETOOTH ADDRESS
— MODE
— DISCOVERY
— CONNECTED
— BT SPEC VERSION
— MIN SECURITY MODE

View the Bluetooth operational specification level.

SGD command used: bluetooth.radio_version

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 Printer Configuration and Adjustment

BLUETOOTH > MIN SECURITY MODE

BLUETOOTH
— BLUETOOTH ADDRESS
— MODE
— DISCOVERY
— CONNECTED
— BT SPEC VERSION
— MIN SECURITY MODE

View the printer’s Bluetooth minimum level of applied security.

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 Printer Configuration and Adjustment

Calibrate the Ribbon and Media Sensors

Use the procedure in this section to calibrate the printer, which adjusts the sensitivity of the media and
ribbon sensors. For a summary of the options for initiating calibration, see MEDIA/RIBBON CAL
on page 116.

Important • Follow the calibration procedure exactly as presented. All of the steps must be performed
even if only one of the sensors requires adjustment. You may press and hold CANCEL at any step in this
procedure to cancel the process.

1. With the printer in the Ready state, initiate media and ribbon calibration in one of these ways:
• Press and hold PAUSE + CANCEL for 2 seconds.
• Send the ezpl.manual_calibration SGD command to the printer. See the Zebra Programming
Guide for more information about this command.
• Navigate to the following menu item on the control panel display. This item is located under the
TOOLS menu and the SENSORS menu. Press RIGHT SELECT to select START.

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 Printer Configuration and Adjustment

The printer does the following:

• The STATUS light and SUPPLIES light flash yellow once.
• The PAUSE light blinks yellow.
• The control panel displays:

LOAD BACKING
REMOVE RIBBON

2.
Caution • The printhead may be hot and could cause severe burns. Allow the printhead to cool.

Open the printhead assembly by rotating the printhead-open lever upward.

3. Extend the media approximately 8 in. (203 mm) out of the printer.

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 Printer Configuration and Adjustment

4. Remove the exposed labels so that only the liner remains.

5. Pull the media into the printer so that only the backing is over the green light on the lower part of the
media sensor.

6. Remove the ribbon (if used).

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 Printer Configuration and Adjustment

7. Rotate the printhead-open lever downward until it locks the printhead in place.

8. Press PAUSE to begin the media calibration process.

• The PAUSE light turns off.
• The SUPPLIES light flashes.
• The control panel displays:

CALIBRATING
PLEASE WAIT

When the process is complete:

• The SUPPLIES light stops flashing.
• The PAUSE light flashes yellow.
• The control panel displays:

RELOAD ALL
CONTINUE

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 Printer Configuration and Adjustment

9. Open the printhead assembly by rotating the printhead-open lever upward.

10. Pull the media forward until a label is positioned under the media sensors.

11. Reload the ribbon (if used).

12. Close the printhead.

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 Printer Configuration and Adjustment

13. Close the media door.

14. Press PAUSE to enable printing.

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 Printer Configuration and Adjustment

Adjust the Printhead Pressure and Toggle Position

The printhead pressure toggles can be adjusted to create more or less pressure, as needed. They can
also be moved from side to side to adjust the pressure in certain areas.

If the toggles are not positioned correctly or adjusted to apply the correct pressure, the following types of
issues may result:
• media and ribbon may slip
• ribbon may wrinkle
• media may move from side to side during printing
• printing may be too light or too dark on one side of the media

Use the lowest printhead pressure necessary to produce good print quality. Higher pressures may cause
premature wear on the printhead elements.

Figure 16 • Printhead Pressure Toggles

1 2

1 Inside toggle
2 Outside toggle

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 Printer Configuration and Adjustment

Toggle Position Adjustment

1. Open the printhead assembly by rotating the printhead-open lever to lessen the pressure on the
toggles.

2. Loosen the locking nut at the top of the toggle to be moved.

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 Printer Configuration and Adjustment

3. Reposition the toggle as necessary to provide even pressure on the media. For extremely narrow
media, position the inside toggle over the center of the media, and decrease the pressure on the
outside toggle.

4. Tighten the locking nut.

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 Printer Configuration and Adjustment

Printhead Pressure Adjustment

If positioning the toggles properly does not solve a print quality or other issue, try adjusting the printhead
pressure. Maximize printhead life by using the lowest pressure that produces the desired print quality.

1. Initiate the PRINT LINE option of PRINT TEST FORMAT on page 129.

2. While printing labels, use the control panel to lower the darkness setting until the labels are printing
gray instead of black. (See DARKNESS on page 94.)

3. Are you experiencing any of the following issues?

If the media... Then...

Requires higher pressure overall to Increase the pressure on both toggles.
print well
Requires lower pressure overall to Decrease the pressure on both toggles.
print well
Prints too lightly on the left side of the Increase the pressure on the inside toggle.
label.
Prints too lightly on the right side of the Increase the pressure on the outside toggle.
label.
Shifts left while printing Increase the pressure on the outside toggle.
OR
Decrease the pressure on the inside toggle.
Shifts right while printing Increase the pressure on the inside toggle.
OR
Decrease the pressure on the outside toggle.

If none of these issues exist, do not continue with this procedure.

4. To make adjustments to the printhead pressure, loosen the upper knurled nut on the toggle to be
adjusted.

5. Increase or decrease the pressure by rotating the lower nut.

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 Printer Configuration and Adjustment

Increase pressure Decrease pressure

6. Hold the lower nut in place and tighten the upper knurled nut.

7. If necessary, reinitiate the PRINT LINE option of PRINT TEST FORMAT on page 129.

8. While printing labels, use the control panel to raise the darkness setting until the labels are again
printing black instead of gray. (See DARKNESS on page 94.)

9. Check the print quality, and if necessary, repeat this procedure until the printhead pressure is
adequate.

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 Printer Configuration and Adjustment

Adjust the Sensor Position

The transmissive media sensor assembly consists of two parts: a light source and a light sensor. The lower
part of the media sensor is the light source, and the upper part of the media sensor is the light sensor. The
media passes between the two parts.

Adjust the position of the sensor only if the printer cannot detect the top of the labels. In this situation, the
display shows a media out error even though there is media loaded in the printer. For non-continuous
media with a notch or hole, the sensor must be positioned directly at the notch or hole.

1. Remove the ribbon so you can clearly see the media path.

2. With media loaded, locate the green light that shines from the lower part of the media sensor.

3. If necessary, turn the gold transmissive sensor adjustment wheel to move the sensor until it is
positioned at a notch or hole in the media.

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 Printer Configuration and Adjustment

Install the Rewind/Liner Take-Up Plate

The rewind/liner take-up plate is used in different positions for Rewind mode versus Peel mode or
Applicator Mode.

Peel Mode/Applicator Mode

To install the rewind/liner take-up plate for Peel mode or Applicator mode:

1. Loosen the knurled nut (1) on the outside stud on the printer’s base.

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 Printer Configuration and Adjustment

2. Align the large hole of the keyhole in the rewind/peel plate over the knurled nut, and then slide the
plate down until it hits the studs.

3. Tighten the knurled nut.

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 Printer Configuration and Adjustment

Rewind Mode

To install the rewind/liner take-up plate for Rewind mode:

1. Locate the four mounting slots for the rewind/liner take-up plate.

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 Printer Configuration and Adjustment

2. Locate the four mounting tabs on the rewind/liner take-up plate.

3. Insert the mounting tabs of the rewind plate into the mounting slots of the printer, and then slide the
rewind plate to the left until it will not go any farther.

196
Routine Maintenance
This section provides routine cleaning and maintenance procedures.

Cleaning Schedule and Procedures

Routine preventive maintenance is a crucial part of normal printer operation. By taking good care of your
printer, you can minimize the potential problems that you might have with it and help to achieve and to
maintain your standards for print quality.

Over time, the movement of media or ribbon across the printhead wears through the protective ceramic
coating, exposing and eventually damaging the print elements (dots). To avoid abrasion:
• Clean the printhead frequently.
• Minimize printhead pressure and burn temperature (darkness) settings by optimizing the balance
between the two.
• When using Thermal Transfer mode, ensure that the ribbon is as wide or wider than the media to
prevent exposing the printhead elements to the more abrasive label material.

Important • Zebra is not responsible for damage caused by the use of cleaning fluids on
this printer.

Specific cleaning procedures are provided on the following pages. Table 4 shows the recommended
cleaning schedule. These intervals are intended as guidelines only. You may have to clean more often,
depending upon your application and media.

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 Routine Maintenance

Table 4 • Recommended Cleaning Schedule

Area Method Interval

Printhead Solvent* Direct Thermal Mode: After every roll of media

Platen roller Solvent* (or 500 feet of fanfold media).
Thermal Transfer Mode: After every roll of
Media sensors Air blow ribbon.
Ribbon sensor Air blow
Media path Solvent*
Ribbon path Solvent*
Pinch roller (part of Peel-Off option) Solvent*
Cutter If cutting continuous, Solvent* After every roll of media (or more often,
module pressure-sensitive media depending upon your application and media).
If cutting tag stock or Solvent* and After every two or three rolls of media.
label liner material air blow
Tear-off/peel-off bar Solvent* Once a month.
Take-label sensor Air blow Once every six months.
* Zebra recommends using the Preventive Maintenance Kit (p/n 47362 or p/n 105950-035 - multipack). In place of
this kit, you may use a clean swab dipped in 99.7% isopropyl alcohol.
For 600 dpi printers, use Save-a-Printhead cleaning film. This specially coated material removes contamination
buildup without damaging the printhead. Call your authorized reseller or distributor for more information.

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 Routine Maintenance

Clean the Exterior, the Media Compartment, and the Sensors

Over time, dust, grime, and other debris may build up on the outside and inside of your printer, particularly
in a harsh operating environment.

Printer Exterior
You may clean the exterior surfaces of the printer with a lint-free cloth and a small amount of a mild
detergent, if necessary. Do not use harsh or abrasive cleaning agents or solvents.

Important • Zebra is not responsible for damage caused by the use of cleaning fluids on this printer.

Media Compartment and Sensors

1. Brush, air blow, or vacuum any accumulated paper lint and dust away from the media and ribbon
paths.

2. Brush, air blow, or vacuum any accumulated paper lint and dust away from the sensors.

2 3

1 Take-label sensor
2 Ribbon sensor
3 Media sensor

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 Routine Maintenance

Clean the Printhead and Platen Roller

Inconsistent print quality, such as voids in the barcode or graphics, may indicate a dirty printhead. For the
recommended cleaning schedule, see Table 4 on page 198.

Caution • While performing any tasks near an open printhead, remove all rings,
watches, hanging necklaces, identification badges, or other metallic objects that could
touch the printhead. You are not required to turn off the printer power when working near
an open printhead, but Zebra recommends it as a precaution. If you turn off the power,
you will lose all temporary settings, such as label formats, and you must reload them
before you resume printing.

Caution • The printhead may be hot and could cause severe burns. Allow the printhead
to cool.

Caution • Before touching the printhead assembly, discharge any built-up static
electricity by touching the metal printer frame or by using an antistatic wriststrap and mat.

To clean the printhead and platen roller, complete these steps:

1. Raise the media door.

200
 Routine Maintenance

2.
Caution • The printhead may be hot and could cause severe burns. Allow the
printhead to cool.

Open the printhead assembly by rotating the printhead-open lever upward.

3. Remove the ribbon (if used) and the media.

4. Using the swab from a Zebra Preventive Maintenance Kit, wipe along the brown strip on the printhead
assembly from end to end. In place of the Preventive Maintenance Kit, you may use a clean swab
dipped in 99.7% isopropyl alcohol. Allow the solvent to evaporate.

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 Routine Maintenance

5. While manually rotating the platen roller, clean it thoroughly with the swab. Allow the solvent to
evaporate.

6. Reload the ribbon (if used) and the media. For instructions, see Load the Ribbon on page 47 or Load
the Media on page 17.

7. Rotate the printhead-open lever downward until it locks the printhead in place.

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 Routine Maintenance

8. Close the media door.

The printer is ready to operate.

9. Press PAUSE to exit pause mode and enable printing.

The printer may perform a label calibration or feed a label, depending on your settings.

Note • If performing this procedure does not improve print quality, try cleaning the
printhead with Save-A-Printhead cleaning film. This specially coated material removes
contamination buildup without damaging the printhead. Call your authorized Zebra
reseller for more information.

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 Routine Maintenance

Clean and Lubricate the Cutter Module

If the cutter is not cutting the labels cleanly or if it jams with labels, clean the cutter blades.

Caution • For personnel safety, always power off and unplug the printer before performing this
procedure.

1.
Caution • Turn off (O) the printer and disconnect it from the power source before performing the
following procedure.

Turn off (O) the printer and disconnect the AC power cord.

2. Raise the media door.

3. Remove the media from the cutter module.

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 Routine Maintenance

4. Remove the cutter catch tray (if used).

5. Loosen and remove the thumbscrew and lock washer on the cutter shield.

205
 Routine Maintenance

6.
Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers.

Remove the cutter shield.

7. Is the cutter blade fully exposed?

Blade in lowered position Blade fully exposed

If the blade is… Then…

Lowered Continue with step 8 to remove the cutter module from the printer so
that you can rotate the blade upward.
Fully exposed Skip to step 9 on page 209.

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 Routine Maintenance

8. Important • This part of the procedure should be performed only by experienced users and only
when the cutter blade is not fully exposed for cleaning, as shown in the previous step.
8-a. Remove the cutter mounting screw.
8-b. Slide the cutter module to the right to align the cutter assembly tabs (1) and cutter cover
tabs (2) with the corresponding slots (3) in the printer, and then lift the cutter module out of
the printer. Take care not to damage the wires that connect the cutter module to the printer.
If desired, you may disconnect these wires.
3

3
2

8-c. On the back of the cutter module, rotate the cutter motor thumbscrew to fully expose the
cutter blade.

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 Routine Maintenance

8-d. If you disconnected the wires that connect the cutter module to the printer, reconnect them.
8-e. Align the cutter assembly tabs (1) and cutter cover tabs (2) with the corresponding slots (3)
in the printer, and then slide the cutter assembly back into the printer. Take care not to
damage the wires that connect the cutter module to the printer.
3

3
2

8-f. Slide the cutter module to the left, and then reinstall the cutter mounting screw.

8-g. Continue with step 9.

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 Routine Maintenance

9. Using the swab from the Preventive Maintenance Kit (part number 47362), wipe along the upper
cutting surface (1) and the cutter blade (2). In place of the Preventive Maintenance Kit, you may use a
clean swab dipped in 99.7% isopropyl alcohol. Allow the solvent to evaporate.
1 2

10. When the solvent has evaporated, soak a clean swab in a general-purpose, higher-viscosity silicone or
PTFE oil lubricant.

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 Routine Maintenance

11. Apply an even layer along all exposed surfaces of both cutter blades. Remove any excess oil so that
none of it comes in contact with the printhead or platen roller.

12.
Caution • The cutter blade is sharp. For operator safety, replace the cutter shield.

Replace the cutter shield and secure it with the thumbscrew and lock washer that you removed
earlier.

13. Reinstall the media.

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 Routine Maintenance

14. Close the media door.

15. Plug the printer into its power source, and then turn on (I) the printer.
The cutter blade returns to its operating position.

16. Reinstall the cutter catch tray (if used).

17. If the cutter continues to perform unsatisfactorily, contact an authorized service technician.

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 Routine Maintenance

Remove Used Ribbon

At minimum, remove used ribbon from the ribbon take-up spindle each time you change the roll of ribbon.
With ribbon that is half or less the width of the printhead, remove used ribbon each time you load a new roll
of media. This ensures that uneven pressure on the ribbon take-up spindle does not interfere with the
ribbon release bars on the spindle.

1. Has the ribbon run out?

If the ribbon... Then

Ran out Continue with the next step.

Did not run out Cut or break the ribbon before the ribbon take-up spindle.

Caution • Do not cut the ribbon directly on the ribbon take-up

spindle. Doing so may damage the spindle.

2. While holding the ribbon take-up spindle, turn the ribbon release knob to the left until it stops.

The ribbon release bars pivot down, easing the spindle’s grip on the used ribbon.

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 Routine Maintenance

3. After the ribbon release bars have pivoted down, if possible, turn the ribbon take-up spindle one full to
the right to help loosen the ribbon on the spindle.

4. Slide the used ribbon off of the ribbon take-up spindle and discard.

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 Routine Maintenance

Replacing Printer Components

Some printer components, such as the printhead and platen roller, may wear out over time and can be
replaced easily. Regular cleaning may extend the life of some of these components. See Table 4
on page 198 for the recommended cleaning intervals.

Ordering Replacement Parts

The ZT600 Series printers are designed to work only with genuine Zebra ™ printheads, thus maximizing
safety and print quality.

Contact your authorized Zebra reseller for part ordering information.

Recycling Printer Components

The majority of this printer’s components are recyclable. The printer’s main logic board may include a
battery that you should dispose of properly.

Do not dispose of any printer components in unsorted municipal waste. Please dispose of the battery
according to your local regulations, and recycle the other printer components according to your local
standards. For more information, see http://www.zebra.com/environment.

Ordering Supplies
For optimal printing quality and proper printer performance across our product line, Zebra strongly
recommends the use of Zebra Certified Supplies as part of the total solution. A wide range of paper,
polypropylene, polyester, and vinyl stock has been specifically engineered to enhance the printing
capabilities of the printer and to prevent premature printhead wear. To purchase supplies, go to
http://www.zebra.com/supplies.

Lubrication
The only lubrication needed for this printer is for the cutter module. Follow the instructions in Clean and
Lubricate the Cutter Module on page 204. Do not lubricate any other parts of the printer.

Caution • Some commercially available lubricants will damage the finish and the mechanical parts if
used on this printer.

214
Diagnostics and
Troubleshooting
This section provides diagnostic tests and other information that may help you to optimize printing or to
troubleshoot issues with your printer.

For videos of some common procedures, go to http://www.zebra.com/zt600-info.

QR Codes and QuickHelp Pages

With many alerts or error messages, the printer includes the option to view a QuickHelp page from a
smartphone. When this option is available, the lower right-hand corner of the alert or error message
displays QR.

To access a QuickHelp page from an error message, do the following:

1. While the message is on the screen, press RIGHT SELECT to select QR.
The printer displays a QuickHelp page specific to that error message. This page includes a QR code,
such as this.

2. Scan the QR code with a smartphone.

Your phone accesses either a video specific to that error message or the Zebra support page for your
printer.

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 Diagnostics and Troubleshooting

Judging Barcode Quality

Figure 17 shows how printer settings such as darkness and print speed can affect the quality of barcodes.
Set the print darkness to the lowest setting that provides good print quality. Tests such as the Print Test
Format Option on page 219 and the Optimal Darkness and Speed Test on page 224 can be used to help
determine the optimal settings for your printer and media.

Figure 17 • Barcode Darkness Comparison

Too Dark Labels that are too dark are fairly obvious. They may be readable but not “in-spec.”
• The normal barcode bars increase in size.
• The openings in small alphanumeric characters may fill in with ink.
• Rotated barcode bars and spaces run together.

Slightly Dark Slightly dark labels are not as obvious.

• The normal barcode will be “in-spec.”
• Small character alpha numerics will be bold and could be slightly filled in.
• The rotated barcode spaces are small when compared to the “in-spec” code, possibly making the code
unreadable.

“In-Spec” The “in-spec” barcode can only be confirmed by a verifier, but it should exhibit some visible
characteristics.
• The normal barcode will have complete, even bars and clear, distinct spaces.

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 Diagnostics and Troubleshooting

• The rotated barcode will have complete, even bars and clear, distinct spaces. Although it may not look
as good as a slightly dark barcode, the barcode will be “in-spec.”
• In both normal and rotated styles, small alphanumeric characters look complete.

Slightly Light Slightly light labels are, in some cases, preferred to slightly dark ones for “in-spec”
barcodes.
• Both normal and rotated barcodes will be in spec, but small alphanumeric characters may not be
complete.

Too Light Labels that are too light are obvious.

• Both normal and rotated barcodes have incomplete bars and spaces.
• Small alphanumeric characters are unreadable.

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 Diagnostics and Troubleshooting

Printer Diagnostic Tests

Diagnostic tests provide specific information about the condition of the printer and its components. The
resulting printouts provide information that helps to determine the optimal operating conditions for the
printer as well as to troubleshoot any issues.

Important • When performing the diagnostic tests in this section, do not send data to the printer from the
host.

Note •
• For best results, use full-width media when performing these diagnostic tests.
• If your media is shorter than the image to be printed, the image extends onto multiple labels.
• If the printer is in applicator mode and the media liner is being taken up by the applicator, the applicator
operator may need to remove test labels as they become available for you to continue.

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 Diagnostics and Troubleshooting

Print Test Format Option

The option PRINT TEST FORMAT on page 129 can be used to print various labels that can assist you with
troubleshooting or with making adjustments to your printer. This section describes the selections for this
option.

DARKNESS

The printer repeats printing an image with incrementing darkness levels. Press CANCEL to stop the
printing process at any time when the pattern is clear and legible.

Use the numbers on the images to determine the best print darkness. If necessary, change your darkness
setting to the one that gave you the best results on the above labels. (See DARKNESS on page 94.)

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 Diagnostics and Troubleshooting

FIRST DOT LOCATION

The printer prints an image to assist you with adjusting the position of the image on your labels, if
necessary. The lines on the image print from the label top and left edge to identify what should be the top-
left corner of the label.

If necessary, use TEAR OFF on page 98 and LEFT POSITION on page 102 to adjust the image location.

220
 Diagnostics and Troubleshooting

PRINT LINE

The printer initiates a test sequence that prints an ink/printhead test image multiple times and at varying
speeds. These test labels can be used when making adjustments to the printer’s mechanical assemblies
or to determine if any printhead elements are not working.

During each phase of the test sequence, the printer prints a number of labels at a particular speed and
then pauses.
• Press PAUSE to print additional labels at the same speed.
• Press CANCEL to move to the next phase of the test sequence.
• Press and hold CANCEL to exit the test sequence.

Number of Labels Printed

Phase Print Speed
Each Time
1 15 labels the printer’s slowest speed
2 15 labels 6 in. (152 mm) per second
3 50 labels the printer’s slowest speed
4 50 labels 6 in. (152 mm) per second
5 50 labels the printer’s maximum speed

As an alternate way to initiate the PRINT LINE test sequence, reboot the printer while holding PAUSE.
Release PAUSE when the first control panel light turns off. (Formerly called a PAUSE self test.)

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 Diagnostics and Troubleshooting

IMAGE COMPRESSION

The printer prints an image with diagonal lines, circles, and hash marks at regular intervals around the
edges of the image to assist with issues regarding compression or stretching of an image. You can
measure the distance between the hash marks or compare the circles and lines to verify if things are being
distorted.

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 Diagnostics and Troubleshooting

ELEMENT OUT

The printer prints a horizontal image designed to show if a printhead element is not functioning.

223
 Diagnostics and Troubleshooting

Optimal Darkness and Speed Test

(This test was formerly called the FEED self test.) Different types of media may require different darkness
settings. This section contains a simple but effective method for determining the ideal darkness for printing
barcodes that are within specifications.

During this test, labels are printed at different darkness settings and at different print speeds. The relative
darkness and the print speed are printed on each label. The barcodes on these labels may be ANSI-
graded to check print quality.

The darkness value starts at three settings lower than the printer’s current darkness setting (relative
darkness of –3) and increase until the darkness is three settings higher than the current darkness value
(relative darkness of +3).

1. Print a configuration label to show the printer’s current settings. (See PRINT INFORMATION
on page 109.)

2. Turn off (O) the printer.

3. Press and hold FEED while turning on (I) the printer. Hold FEED until the first control panel light turns
off.
The printer prints a series of labels (Figure 18) at various speeds and at darkness settings higher and
lower than the darkness value shown on the configuration label.

Figure 18 • Sample Darkness and Speed Test Label

4. See Judging Barcode Quality on page 216. Inspect the test labels and determine which one has the
best print quality for your application. If you have a barcode verifier, use it to measure bars/spaces and
calculate the print contrast. If you do not have a barcode verifier, use your eyes or the system scanner
to choose the optimal darkness setting based on the labels printed in this self test.

5. Note the relative darkness value and the print speed printed on the best test label.

6. Add or subtract the relative darkness value from the darkness value specified on the configuration
label. The resulting numeric value is the best darkness value for that specific label/ribbon combination
and print speed.

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 Diagnostics and Troubleshooting

7. If necessary, change the darkness value to the darkness value on the best test label.

8. If necessary, change the print speed to the same speed as on the best test label.

Communication Diagnostics Test

The communication diagnostics test is a troubleshooting tool for checking the interconnection between the
printer and the host computer. When the printer is in diagnostics mode, it prints all data received from the
host computer as straight ASCII characters with the hex values below the ASCII text. The printer prints all
characters received, including control codes such as CR (carriage return). Figure 19 shows a typical test
label from this test.

Note • The test label prints upside-down.

Figure 19 • Sample Communications Diagnostics Test Label

1. Set the print width equal to or less than the label width being used for the test. (See PRINT WIDTH
on page 99.)

2. Set the DIAGNOSTIC MODE option to ENABLED. (See DIAGNOSTIC MODE on page 117 for more
information.)
The printer enters diagnostics mode and prints any data received from the host computer on a test
label

3. Check the test label for error codes. For any errors, check that your communication parameters are
correct.
Errors show on the test label as follows:
• FE indicates a framing error.
• OE indicates an overrun error.
• PE indicates a parity error.
• NE indicates noise.

4. To exit this self test and return to normal operation, power cycle the printer or set the DIAGNOSTIC
MODE option to DISABLED.

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 Diagnostics and Troubleshooting

Sensor Profile
Use the sensor profile image (which will extend across several actual labels or tags) to troubleshoot the
following situations:
• The printer experiences difficulty in determining gaps (web) between labels.
• The printer incorrectly identifies preprinted areas on a label as gaps (web).
• The printer cannot detect ribbon.

With the printer in the Ready state, print a sensor profile in one of these ways:

Using the buttons on the a. Turn off (O) the printer.

control panel b. Press and hold FEED + CANCEL while turning on (I) the printer.
c. Hold FEED + CANCEL until the first control panel light turns off.
Using ZPL a. Send the ~JG command to the printer. See the Zebra Programming
Guide for more information about this command.
Using the control panel a. Navigate to the following item under the SENSORS menu.
display

b. Press RIGHT SELECT to select PRINT.

Compare your results to the examples shown in this section. If the sensitivity of the sensors must be
adjusted, calibrate the printer (see Calibrate the Ribbon and Media Sensors on page 181).

Ribbon Sensor Profile The line labeled RIBBON (1) on the sensor profile indicates the ribbon sensor
readings. The ribbon sensor threshold setting is indicated by OUT (2). If the ribbon readings are below the
threshold value, the printer does not acknowledge that ribbon is loaded.

1
2

Media Sensor Profile (Figure 20 and Figure 21) The line labeled MEDIA (1) on the sensor profile
indicates the media sensor readings. The media sensor threshold settings is indicated by WEB (2). The
media out threshold is indicated by OUT (3). The upward or downward spikes (4) indicate divisions
between labels (the web, notch, or black mark), and the lines between the spikes (5) indicate where labels
are located.

226
 Diagnostics and Troubleshooting

If you compare the sensor profile printout to a length of your media, the spikes should be the same
distance apart as the gaps on the media. If the distances are not the same, the printer may be having
difficulty determining where the gaps are located.

Figure 20 • Media Sensor Profile (Gap/Notch Media)

3
4 4 4

5 5 1

Figure 21 • Media Sensor Profile (Black Mark Media)

4 4 4 4 1
2
5 5 5 5
3

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 Diagnostics and Troubleshooting

Indicator Lights
Table 5 • Status of Printer As Shown by Indicator Lights

STATUS light steady green (other lights steady yellow for

2 seconds during printer power-up)
The printer is ready.
PAUSE light steady yellow.
The printer is paused.

STATUS light steady red

SUPPLIES light steady red
The media supply is out. The printer needs attention and
cannot continue without user intervention.
STATUS light steady red
SUPPLIES light flashing red
The ribbon supply is out. The printer needs attention and
cannot continue without user intervention.
STATUS light steady yellow
SUPPLIES light flashing yellow
The printer is in Direct Thermal mode, which does not
require ribbon; however, ribbon is installed in the printer.
STATUS light steady red
PAUSE light steady yellow
The printhead is open. The printer needs attention and
cannot continue without user intervention.
STATUS light steady yellow
The printhead is over temperature.
Caution • The printhead may be hot and could
cause severe burns. Allow the printhead to cool.

STATUS light flashing yellow

This indicator light flashing indicates one of the
following:
• The printhead is under temperature.
• The power supply is over temperature.
• The main logic board (MLB) is over temperature.
STATUS light steady red
PAUSE light steady red
DATA light steady red
The printhead was replaced with one that is not a
genuine Zebra printhead. Install a genuine Zebra
printhead to continue.
STATUS light flashing red
The printer is unable to read the dpi setting of the
printhead.

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 Diagnostics and Troubleshooting

Table 5 • Status of Printer As Shown by Indicator Lights (Continued)

Printers with a ZebraNet wired Ethernet option

NETWORK light off

No Ethernet link is available.

NETWORK light steady green

A 100Base-T link was found.

NETWORK light steady yellow

A 10Base-T link was found.

NETWORK light steady red

An Ethernet error condition exists. The printer is not
connected to your network.
Printers with a ZebraNet wireless option

NETWORK light off

A radio was found during power-up. The printer is
attempting to associate with the network. The light
flashes red while the printer associates with the network.
The light then flashes yellow while the printer is
authenticating with the network.

NETWORK light steady green

The radio is associated with your network and
authenticated, and the WLAN signal is strong.
NETWORK light flashing green
The radio is associated with your network and
authenticated, but the WLAN signal is weak.

NETWORK light steady red

A WLAN error condition exists. The printer is not
connected to your network.

229
 Diagnostics and Troubleshooting

Troubleshooting

Alerts and Error Messages

Display/ Possible Causes Recommended

Indicator Lights Solutions

The printhead is not fully Close the printhead

HEAD OPEN
CLOSE HEAD closed. completely.

The printhead open sensor is Call a service technician to

STATUS light steady red not working properly. replace the sensor.
PAUSE light steady yellow

The media is not loaded or is Load media correctly. See

MEDIA OUT
LOAD MEDIA loaded incorrectly. Load the Media on page 17.

Misaligned media sensor. Check the position of the

STATUS light steady red media sensor.
SUPPLIES light steady red
The printer is set for 1. Install the proper media
noncontinuous media, but type, or reset printer for
continuous media is loaded. the current media type.
2. Calibrate the printer. See
Calibrate the Ribbon and
Media Sensors
on page 181.

Ribbon is loaded, but the Ribbon is not required with

WARNING
RIBBON IN printer is set for direct direct thermal media. If you
thermal mode. are using direct thermal
media, remove the ribbon.
STATUS light steady yellow This error message will not
SUPPLIES light flashing yellow affect printing.

If you are using thermal

transfer media, which
requires ribbon, set the
printer for Thermal Transfer
mode. See PRINT METHOD
on page 97.

The printhead was replaced Install a genuine Zebra ™

PH NOT AUTHENTICATED
REPLACE PRINTHEAD with one that is not a genuine printhead.
Zebra ™ printhead.

STATUS light steady red

PAUSE light steady red
DATA light steady red

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 Diagnostics and Troubleshooting

Display/ Possible Causes Recommended

Indicator Lights Solutions

In thermal transfer mode: 1. Load ribbon correctly.

ALERT
RIBBON OUT • ribbon is not loaded See Load the Ribbon
• ribbon is loaded incorrectly on page 47.
• the ribbon sensor is not 2. Calibrate the printer. See
STATUS light steady yellow Calibrate the Ribbon and
detecting ribbon
SUPPLIES light flashing yellow Media Sensors
• media is blocking the
on page 181.
ribbon sensor

In thermal transfer mode, the 1. Print a sensor profile

printer did not detect the (see PRINT
ribbon even though it is INFORMATION
loaded correctly. on page 109). The ribbon
out threshold (2) is likely
too high, above the line
that indicates where the
ribbon is detected (1).

1
2

2. Calibrate the printer (see

Calibrate the Ribbon and
Media Sensors
on page 181) or load
printer defaults (see
LOAD DEFAULTS
on page 115).

If you are using direct thermal Set the printer for Direct
media, the printer is waiting Thermal mode. See PRINT
for ribbon to be loaded METHOD on page 97.
because it is incorrectly set
for thermal transfer mode.

231
 Diagnostics and Troubleshooting

Display/ Possible Causes Recommended

Indicator Lights Solutions

PRINT HEAD OVERTEMP Caution • The printhead may be hot enough to cause
PRINTING HALTED severe burns. Allow the printhead to cool.

STATUS light steady yellow The printhead is over Allow the printer to cool.
temperature. Printing automatically
resumes when the printhead
elements cool to an
acceptable operating
temperature.
If this error persists, consider
changing where the printer is
located or using a slower
print speed.

HEAD COLD Caution • An improperly connected printhead data or

PRINTING HALTED power cable can cause these error messages. The
printhead may be hot enough to cause severe burns.
Allow the printhead to cool.
THERMISTOR
REPLACE PRINTHEAD
The printhead data cable is Call a service technician to
not properly connected. hook up the printhead
STATUS light steady yellow properly.
The printer shows one of these
messages or cycles between them. The printhead has a faulty Call a service technician to
thermistor. replace the printhead.

HEAD COLD Caution • An improperly connected printhead data or

PRINTING HALTED power cable can cause this error message. The
printhead may be hot enough to cause severe burns.
STATUS light flashing yellow Allow the printhead to cool.

The printhead temperature is Continue printing while the

approaching its lower printhead reaches the correct
operating limit. operating temperature. If the
error remains, the
environment may be too cold
for proper printing. Relocate
the printer to a warmer area.

The printhead data cable is Call a service technician to

not properly connected. hook up the printhead
properly.

The printhead has a faulty Call a service technician to

thermistor. replace the printhead.

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 Diagnostics and Troubleshooting

Display/ Possible Causes Recommended

Indicator Lights Solutions

CUT ERROR Caution • The cutter blade is sharp. Do not touch or

rub the blade with your fingers.

STATUS light steady red The cutter blade is in the Turn off the printer power and
PAUSE light steady yellow media path. unplug the printer. Inspect
the cutter module for debris
and clean as needed
following the cleaning
instructions in Clean and
Lubricate the Cutter Module
on page 204.

The USB host port is To use the USB device,

USE USB MEMORY
DEVICE? disabled, and a USB device select YES, or send the
was plugged into the port. following SGD command to
YES NO the printer:
! U1 setvar
"usb.host.lock_out"
"on"

There is not enough memory Free up some of the printer’s

OUT OF MEMORY
STORING GRAPHIC to perform the function memory by adjusting the
specified on the second line label format or printer
of the error message. parameters. One way to free
OUT OF MEMORY up memory is to adjust the
STORING FORMAT print width to the actual width
of the label instead of leaving
the print width set to the
OUT OF MEMORY default. See PRINT WIDTH
STORING BITMAP on page 99.

Ensure that the data is not

OUT OF MEMORY directed to a device that is
STORING FONT not installed or is unavailable.

If the problem persists, call a

service technician.

233
 Diagnostics and Troubleshooting

Printing Issues

Barcode Does Not Scan

Issue Possible Cause Recommended Solution

The barcode printed The barcode is not within Perform the Optimal Darkness and Speed Test
on a label does not specifications because the on page 224. Adjust the darkness or print
scan. print is too light or too dark. speed settings as necessary.

There is not enough blank Leave at least 1/8 in. (3.2 mm) between the
space around the barcode. barcode and other printed areas on the label
and between the barcode and the edge of the
label.

Print Consistently Too Light or Too Dark

Issue Possible Cause Recommended Solution

Printing too light or The media or ribbon is not Replace supplies with those recommended for
too dark over the designed for high-speed high-speed operation. For more information,
entire label operation. see http://www.zebra.com/supplies.

The printer is set at an For optimal print quality, set the darkness to
incorrect darkness level. the lowest possible setting for your application.
You may want to perform the Optimal
Darkness and Speed Test on page 224 to
determine the ideal darkness setting.
See DARKNESS on page 94 for how to
change the darkness setting.

You are using an incorrect 1. Switch to a different type of media or

combination of media and ribbon to try to find a compatible
ribbon for your application. combination.
2. If necessary, consult your authorized
Zebra reseller or distributor for information
and advice.

Incorrect printhead pressure. Set the printhead pressure to the minimum

needed for good print quality. See Adjust the
Printhead Pressure and Toggle Position
on page 187.

Printing too light or Uneven printhead pressure. Adjust the printhead pressure as needed for
too dark on one side good print quality. See Adjust the Printhead
of the label Pressure and Toggle Position on page 187.

234
 Diagnostics and Troubleshooting

Poor Print Quality

Issue Possible Cause Recommended Solution

Smudge marks on The media or ribbon is not Replace supplies with those recommended for
labels designed for high-speed high-speed operation. For more information,
operation. see http://www.zebra.com/supplies.

Poor results with thick The print line is not at an Refer to the Maintenance Manual for
labels optimal position for your instructions on how to adjust the print line for
media. thick media.

General print quality The printer is set at the For optimal print quality, set the print speed to
issues incorrect print speed. the lowest possible setting for your application
via control panel, the driver, or the software.
You may want to perform the Optimal
Darkness and Speed Test on page 224 to
determine the optimal settings for your printer.
See PRINT SPEED on page 95 for how to
change the print speed.

You are using an incorrect 1. Switch to a different type of media or

combination of labels and ribbon to try to find a compatible
ribbon for your application. combination.
2. If necessary, consult your authorized
Zebra reseller or distributor for information
and advice.

The printer is set at an For optimal print quality, set the darkness to
incorrect darkness level. the lowest possible setting for your application.
You may want to perform the Optimal
Darkness and Speed Test on page 224 to
determine the ideal darkness setting.
See DARKNESS on page 94 for how to
change the darkness setting.

The printhead is dirty. Clean the printhead and platen roller. See
Clean the Printhead and Platen Roller
on page 200.

Incorrect or uneven printhead Set the printhead pressure to the minimum

pressure. needed for good print quality. See Adjust the
Printhead Pressure and Toggle Position
on page 187.

The label format is scaling a Check the label format for font issues.
font that is not scalable.

Angled Gray Lines on Blank Labels

Issue Possible Cause Recommended Solution

Fine, angular gray Wrinkled ribbon. See wrinkled ribbon causes and solutions in
lines on blank labels Ribbon Issues on page 238.

235
 Diagnostics and Troubleshooting

Missing Print

Issue Possible Cause Recommended Solution

Long tracks of Print element damaged. Call a service technician.

missing print on
several labels Wrinkled ribbon. See wrinkled ribbon causes and solutions in
Ribbon Issues on page 238.

Loss of Registration

Issue Possible Cause Recommended Solution

Loss of printing The platen roller is dirty. Clean the printhead and platen roller. See
registration on labels. Clean the Printhead and Platen Roller
on page 200.
Excessive vertical Media guides are positioned Ensure that the media guides are properly
drift in top-of-form improperly. positioned. See Load the Media on page 17.
registration.
The media type is set Set the printer for the correct media type
incorrectly. (gap/notch, continuous, or mark). See MEDIA
TYPE on page 96.

The media is loaded Load media correctly. See Load the Media
incorrectly. on page 17.

Misregistration/skips The printer is not calibrated. Calibrate the printer. See Calibrate the Ribbon
labels and Media Sensors on page 181.

Improper label format. Check your label format and correct it as

necessary.

Misregistration and The platen roller is dirty. Clean the printhead and platen roller. See
misprint of one to Clean the Printhead and Platen Roller
three labels on page 200.

Media does not meet Use media that meets specifications. See
specifications. Media Specifications on page 269.

Vertical drift in top-of- The printer is out of Calibrate the printer. See Calibrate the Ribbon
form position calibration. and Media Sensors on page 181.

The platen roller is dirty. Clean the printhead and platen roller. See
Clean the Printhead and Platen Roller
on page 200.

236
 Diagnostics and Troubleshooting

Vertical image or The printer is using Set the printer for the correct media type
label drift non-continuous labels but is (gap/notch, continuous, or mark—see MEDIA
configured in continuous TYPE on page 96) and calibrate the printer, if
mode. necessary (see Calibrate the Ribbon and
Media Sensors on page 181).

The media sensor is Calibrate the printer. See Calibrate the Ribbon
calibrated improperly. and Media Sensors on page 181.

The platen roller is dirty. Clean the printhead and platen roller. See
Clean the Printhead and Platen Roller
on page 200.

Improper printhead pressure Adjust the printhead pressure to ensure proper

settings (toggles). functionality. See Adjust the Printhead
Pressure and Toggle Position on page 187.

The media or ribbon is loaded Ensure that the media and ribbon are loaded
incorrectly. correctly. See Load the Ribbon on page 47
and Load the Media on page 17.

Incompatible media. You must use media that meets the printer
specifications. Ensure that the interlabel gaps
or notches are 2 to 4 mm and consistently
placed (see Media Specifications
on page 269).

237
 Diagnostics and Troubleshooting

Ribbon Issues
For videos of some common procedures, go to http://www.zebra.com/zt600-info.

Broken Ribbon

Issue Possible Cause Recommended Solution

Broken or melted Darkness setting too high. 1. Reduce the darkness setting. See
ribbon DARKNESS on page 94 for how to
change the darkness setting.
2. Clean the printhead thoroughly. See Clean
the Printhead and Platen Roller
on page 200.
The ribbon is coated on the Replace the ribbon with one coated on the
wrong side and cannot be correct side. For more information, see Coated
used in this printer. Side of Ribbon on page 45.
Wrinkled Ribbon

Issue Possible Cause Recommended Solution

Wrinkled ribbon Ribbon was loaded Load the ribbon correctly. See Load the
incorrectly. Ribbon on page 47.
Incorrect burn temperature. For optimal print quality, set the darkness to
the lowest possible setting for your application.
You may want to perform the Optimal
Darkness and Speed Test on page 224 to
determine the ideal darkness setting.
See DARKNESS on page 94 for how to
change the darkness setting.
Incorrect or uneven printhead Set the printhead pressure to the minimum
pressure. needed for good print quality. See Adjust the
Printhead Pressure and Toggle Position
on page 187.
Media not feeding properly; Make sure that media is snug by adjusting the
“walking” from side to side. media guide, or call a service technician.
The printhead or platen roller Call a service technician.
may be installed incorrectly.

238
 Diagnostics and Troubleshooting

Ribbon Detection Issues

Issue Possible Cause Recommended Solution

The printer does not The printer may have been 1. Make sure that ribbon is loaded correctly
detect when the calibrated without ribbon or so that it can be detected by the ribbon
ribbon runs out. without the ribbon loaded sensor. Under the printhead, the ribbon
properly. should track all the way back, near the
In thermal transfer
printer’s firewall. See Load the Ribbon
mode, the printer did
on page 47.
not detect the ribbon
even though it is 2. Calibrate the printer. See Calibrate the
loaded correctly. Ribbon and Media Sensors on page 181.
The printer indicates The printer was not calibrated Calibrate the printer. See Calibrate the Ribbon
that ribbon is out, for the label and ribbon being and Media Sensors on page 181.
even though ribbon is used.
loaded correctly.

239
 Diagnostics and Troubleshooting

RFID Issues
For more information about RFID, refer to the RFID Programming Guide 3. A copy of the manual is
available at http://www.zebra.com/manuals.

Printer Stops at RFID Inlay

Issue Possible Cause Recommended Solution

The printer stops at The printer calibrated the label 1. Select FEED for the media power up and
the RFID inlay. length only to the RFID inlay head close parameters (see POWER UP
instead of to the interlabel ACTION on page 113 or HEAD CLOSE
gap. ACTION on page 114).
2. Manually calibrate the printer (see
Calibrate the Ribbon and Media Sensors
on page 181).

Voided Labels

Issue Possible Cause Recommended Solution

Low yields. Too many The RFID labels are not within Make sure that the labels meet transponder
RFID tags per roll are specifications for the printer, placement specifications for your printer. See
voided. which means that the http://www.zebra.com/transponders for
transponder is not in an area transponder placement information.
that can be programmed For more information, refer to the RFID
consistently. Programming Guide 3, or contact an
authorized Zebra RFID reseller.

Incorrect read and write power Change the RFID read and write power levels.
levels. For instructions, refer to the RFID
Programming Guide 3.

Radio frequency (RF) Do one or more of the following as necessary:

interference from another RF • Move the printer away from fixed RFID
source. readers.
• Make sure that the media door is closed at
all times during RFID programming.

The printer is using outdated Go to http://www.zebra.com/firmware for

printer firmware and reader updated firmware.
firmware versions.

240
 Diagnostics and Troubleshooting

Voided Labels (Continued)

Issue Possible Cause Recommended Solution

The printer voids The printer is not calibrated Manually calibrate the printer (see Calibrate
every label. for the media being used. the Ribbon and Media Sensors on page 181).

You are using an RFID label These printers support only Gen 2 RFID
with a tag type that is not labels. For more information, refer to the RFID
supported by your printer. Programming Guide 3, or contact an
authorized Zebra RFID reseller.

The printer is unable to 1. Turn off (O) the printer.

communicate with the RFID 2. Wait 10 seconds.
reader. 3. Turn on (I) the printer.
4. If the problem persists, you may have a
bad RFID reader or a loose connection
between the RFID reader and the printer.
Contact Technical Support or an
authorized Zebra RFID service technician
for assistance.

Radio frequency (RF) Do one or more of the following as necessary:

interference from another RF • Move the printer away from fixed RFID
source. readers or other RF sources.
• Make sure that the media door is closed at
all times during RFID programming.

The settings are incorrect in The software settings override the printer
your label designer software. settings. Make sure that the software and
printer settings match.

You are using an incorrect Do one or more of the following as necessary:

programming position, • Check the RFID programming position or
particularly if the tags being the program position setting in your label
used are within printer designer software. If the position is
specifications. incorrect, change the setting.
• Restore the RFID programming position
back to the default value.
For more information, refer to the RFID
Programming Guide 3. For transponder
placement details, go to
http://www.zebra.com/transponders.

You are sending RFID ZPL or Check your label formats. For more
SGD commands that are information, refer to the RFID Programming
incorrect. Guide 3.

241
 Diagnostics and Troubleshooting

Other RFID Issues

Issue Possible Cause Recommended Solution

RFID parameters do The printer was powered Wait at least 10 seconds after turning the
not appear in Setup off (O) and then back on (I) printer power off before turning it back on.
mode, and RFID too quickly for the RFID 1. Turn off (O) the printer.
information does not reader to initialize properly. 2. Wait 10 seconds.
appear on the printer
3. Turn on (I) the printer.
configuration label.
4. Check for the RFID parameters in Setup
mode or for RFID information on a new
The printer does not configuration label.
void RFID labels that
are not programmed An incorrect version of printer 1. Verify that the correct firmware version is
correctly. or reader firmware was loaded loaded on your printer. For more
on the printer. information, refer to the RFID
Programming Guide 3.
2. Download the correct printer or reader
firmware if necessary.
3. If the problem persists, contact Technical
Support.

The printer is unable to 1. Turn off (O) the printer.

communicate with the RFID 2. Wait 10 seconds.
subsystem. 3. Turn on (I) the printer.
4. If the problem persists, you may have a
bad RFID reader or a loose connection
between the RFID reader and the printer.
Contact Technical Support or an
authorized service technician for
assistance.

The DATA light The download was not 1. Turn off (O) the printer.
flashes indefinitely successful. For best results, 2. Wait 10 seconds.
after you attempt to cycle power on the printer 3. Turn on (I) the printer.
download printer or before downloading any
4. Attempt to download the firmware again.
reader firmware. firmware.
5. If the problem persists, contact Technical
Support.

242
 Diagnostics and Troubleshooting

Communications Issues

Label Formats Not Recognized

Issue Possible Cause Recommended Solution

A label format was sent to The communication Check the printer driver or software
the printer but was not parameters are incorrect. communications settings (if applicable) for
recognized. The DATA your connection. You may wish to reinstall
light does not flash. the printer driver following the instructions in
Install the Printer Driver and Connect the
Printer to the Computer on page 51.
If you are using serial communication, check
the serial port settings. See PORTS
on page 93.
If you are using serial communication, make
sure that you are using a null modem cable
or a null modem adapter.
Check the printer’s handshake protocol
setting. The setting used must match the one
being used by the host computer. See HOST
HANDSHAKE on page 173.
A label format was sent to The prefix and delimiter Verify the prefix and delimiter characters.
the printer but was not characters set in the See COMMAND CHAR on page 161 and
recognized. The DATA printer do not match the DELIMITER CHAR on page 163.
light flashes but no printing ones in the label format.
occurs. Incorrect data is being sent Check the communication settings on the
to the printer. computer. Ensure that they match the printer
settings.
If the problem continues, check the label
format.
Labels Stop Printing Correctly

Issue Possible Cause Recommended Solution

A label format was sent to The serial communication Ensure that the flow control settings match.
the printer. Several labels settings are incorrect. Check the communication cable length. See
print, then the printer skips, General Specifications on page 260 for
misplaces, misses, or requirements.
distorts the image on the
label. Check the printer driver or software
communications settings (if applicable).

243
 Diagnostics and Troubleshooting

Miscellaneous Issues

Issues with the Display

Issue Possible Cause Recommended Solution

The control panel The language parameter was 1. On the control panel display, scroll
display shows a changed through the control to LANGUAGE Menu.
language that I panel or a firmware command. 2. Press OK to access the items in
cannot read this menu.
3. Use the UP ARROW or DOWN ARROW
to scroll through the language selections
under the first menu option. The selections
for this parameter are displayed in the
actual languages to make it easier for you
to find one that you are able to read.
4. Select the language that you want to
display.

The display is missing The display may need Call a service technician.
characters or parts of replacing.
characters

The USB Host Port Is Not Acknowledging a USB Device

Issue Possible Cause Recommended Solution

The printer is not The printer currently supports Use a USB drive that is 1 TB or smaller.
acknowledging a USB USB drives only up to 1 TB in
device or is not size.
reading the files on a
USB device that is The USB device may require If your USB device requires external power,
plugged into the USB its own external power. make sure that it is plugged into a working
host port. power supply.

Printer Parameters Are Not Set As Expected

Issue Possible Cause Recommended Solution

Changes in A firmware setting or Check your label formats or the settings of the
parameter settings command prevented the software that you use to send formats to the
did not take effect. ability to change the printer.
OR parameter. If necessary, refer to the Programming Guide
Some parameters for ZPL, ZBI, Set-Get-Do, Mirror, and WML or
A command in a label format call a service technician.
changed
changed the parameter back
unexpectedly.
to the previous setting.

244
 Diagnostics and Troubleshooting

IP Address Changing

Issue Possible Cause Recommended Solution

My printer reassigns a The settings for your network If the printer changing IP addresses causes
new IP address to the are causing the network to issues for you, follow these steps to assign it a
print server after the reassign a new IP address. static IP address:
printer has been off 1. Find out what values need to be assigned
for a while. to the IP address, subnet mask, and
gateway for your print server (wired,
wireless, or both).
2. Change the appropriate IP protocol value
to PERMANENT. See WIRED IP
PROTOCOL on page 135 or WLAN IP
PROTOCOL on page 140.
3. Change the values for the IP address,
subnet mask, and gateway for the
appropriate print server to what you want
them to remain.

Wired:
WIRED IP ADDRESS on page 132
WIRED SUBNET MASK on page 133
WIRED GATEWAY on page 134

Wireless:
WLAN IP ADDRESS on page 137
WLAN SUBNET MASK on page 138
WLAN GATEWAY on page 139
4. Reset the network using RESET
NETWORK on page 147 to save the
changes.

245
 Diagnostics and Troubleshooting

Calibration Issues

Issue Possible Cause Recommended Solution

Auto Calibrate failed. The media or ribbon is loaded Ensure that the media and ribbon are loaded
incorrectly. correctly. See Load the Ribbon on page 47
and Load the Media on page 17.

The sensors could not detect Calibrate the printer manually. See Calibrate
the media or ribbon. the Ribbon and Media Sensors on page 181.

The sensors are dirty or Ensure that the sensors are clean and properly
positioned improperly. positioned.

The media type is set Set the printer for the correct media type
incorrectly. (gap/notch, continuous, or mark). See MEDIA
TYPE on page 96.

Non-continuous The printer was not calibrated Calibrate the printer. See Calibrate the Ribbon
labels are being for the media being used. and Media Sensors on page 181.
treated as continuous
labels. The printer is configured for Set the printer for the correct media type
continuous media. (gap/notch, continuous, or mark). See MEDIA
TYPE on page 96.

Printer Locks Up

Issue Possible Cause Recommended Solution

All indicator lights are Internal electronic or firmware Power cycle the printer. If that does not solve
on, nothing is on the failure. the issue, call a service technician.
display, and the
printer locks up.

The printer locks up Main logic board failure.

while booting up.

246
Using the USB Host Ports
and the NFC Capabilities
This section will help you to learn how to use the USB host ports on your Zebra printer and how to use the
printer’s Near Field Communication (NFC) capability. The information is presented in the form of exercises
with some SGD commands listed for advanced users.

Items Required for the Exercises

To perform the exercises in this document, you will need the following:
• a USB Flash drive (sometimes called a “thumb drive” or “memory stick”) that is up to 1 Terabyte (1
TB). The printer will not recognize drives larger than 1 TB.
• a USB keyboard
• the various files attached below
• the free Zebra Utilities app for your smart phone (search for Zebra Tech in the Google Play store)

Files for Completing the Exercises

Most of the actual files that you need to complete the exercises in these section are attached here. Copy
these files to your computer before you begin the exercises. Where possible, the contents of the files are
shown. The contents of files that contain coded content, which cannot be viewed as text or as an image,
are not included.

File 1: ZEBRA.BMP

File 2: SAMPLELABEL.TXT
This simple label format prints the Zebra logo and a line of text at the end of the mirroring exercise.

^XA
^FO100,75^XGE:zebra.bmp^FS
^FO100,475^A0N,50,50^FDMirror from USB Completed^FS
^XZ

247
 Using the USB Host Ports and the NFC Capabilities

File 3: LOGO.ZPL

File 4: USBSTOREDFILE.ZPL
This label format prints an image and text. This file will be stored on the USB memory device at the root
level so that it can be printed.

CT~~CD,~CC^~CT~
^XA~TA012~JSN^LT0^LH0,0^JMA^PR4,4~SD15^LRN^CI0^XZ
~DG000.GRF,07680,024,,[image data]
^XA
^LS0
^SL0
^BY3,3,91^FT35,250^BCN,,Y,N^FC%,{,#^FD%d/%m/%Y^FS
^FT608,325^XG000.GRF,1,1^FS
^FT26,75^A0N,28,28^FH\^FDThis label was printed from a format stored^FS
^FT26,125^A0N,28,28^FH\^FDon a USB Flash Memory drive. ^FS
^BY3,3,90^FT33,425^BCN,,Y,N
^FD>:Zebra Technologies^FS
^PQ1,0,1,Y^XZ
^XA^ID000.GRF^FS^XZ

File 5: VLS_BONKGRF.ZPL

File 6: VLS_EIFFEL.ZPL

File 7: KEYBOARDINPUT.ZPL
This label format, used for the USB keyboard input exercise, does the following:
• creates a barcode with the current date, based on your Real-Time Clock (RTC) setting
• prints the Zebra logo graphic
• prints fixed text
• ^FN prompts you to enter your name, and the printer prints what you entered

^XA
^CI28
^BY2,3,91^FT38,184^BCN,,Y,N^FC%,{,#^FD%d/%m/%Y^FS
^FO385,75^XGE:zebra.bmp^FS
^FT40,70^A0N,28,28^FH\^FDThis label was printed using a keyboard input. ^FS
^FT35,260^A0N,28,28^FH\^FDThis label was printed by:^FS
^FT33,319^A0N,28,28^FN1"Enter Name"^FS
^XZ

248
 Using the USB Host Ports and the NFC Capabilities

File 8: SMARTDEVINPUT.ZPL
This is the same label format as the previous label, only with different text printing. This format is used for
the smart device input exercise.

^XA
^CI28
^BY2,3,91^FT38,184^BCN,,Y,N^FC%,{,#^FD%d/%m/%Y^FS
^FO385,75^XGE:zebra.bmp^FS
^FT40,70^A0N,28,28^FH\^FDThis label was printed using a smart device input. ^FS
^FT35,260^A0N,28,28^FH\^FDThis label was printed by:^FS
^FT33,319^A0N,28,28^FN1"Enter Name"^FS
^XZ

File 9: Firmware File

You may want to download a firmware file for your printer and copy it to your computer for use during the
exercises. You may omit doing this if you wish.

You can download the latest firmware file from http://www.zebra.com/firmware.

249
 Using the USB Host Ports and the NFC Capabilities

USB Host
The USB host ports allow you to connect USB devices—such as a keyboard, scanner, or USB Flash
drive—to the printer. The exercises in this section will teach you how to perform USB mirror, how to
transfer files to and from the printer, and how to provide information for which you are prompted and then
print a label using that information.

Figure 22 • USB Host Port Location

Important • When using a USB host port, files should be named only with 1 to 16 alphanumeric characters
(A, a, B, b, C, c, ..., 0, 1, 2, 3, ...). Do not use Asian characters, Cyrillic characters, or accented characters
in file names.
Note • Some functions may not work properly if there are underscores in a file name. Use periods instead.

250
 Using the USB Host Ports and the NFC Capabilities

Exercise 1: Copy Files to a USB Flash Drive and Perform USB Mirror
1. On your USB Flash Drive, create the following:

• a folder called Zebra

• in that folder, three subfolders:
• appl
• commands
• files

2. In the /appl folder, place a copy of the latest firmware for your printer.

Note • Some functions may not work properly if there are underscores in a file name. Use periods
instead.

3. In the /files folder, place the following file:

• File 1: ZEBRA.BMP

4. In the /commands folder, place the following files:

• File 2: SAMPLELABEL.TXT
• File 3: LOGO.ZPL

5. Insert the USB Flash drive into a USB host port on the front of your printer.

6. Observe the control panel and wait.

The following should happen:
• If the firmware on the USB Flash drive is different than what is on the printer, the firmware
downloads to the printer. The printer then restarts and prints a printer configuration label. (If there
is no firmware on the USB Flash drive or if the firmware version is the same, the printer skips this
action.)
• The printer downloads the files in the /files folder and briefly shows the names of the files that
are downloading on the display.
• The printer executes any files in the /commands folder.
• The printer restarts and then displays the message
MIRROR PROCESSING FINISHED.

7. Remove the USB Flash drive from the printer.

251
 Using the USB Host Ports and the NFC Capabilities

Exercise 1: Advanced User Information

See the Zebra® Programming Guide for more information about these commands.

Enable/disable mirroring:
! U1 setvar "usb.mirror.enable" "value"
Values: "on" or "off"

Enable/disable automatic mirroring that occurs when a USB Flash drive is inserted into the USB host
port:
! U1 setvar "usb.mirror.auto" "value"
Values: "on" or "off"

Specify the number of times that the mirror operation will be repeated if it fails:
! U1 setvar "usb.mirror.error_retry" "value"
Values: 0 to 65535

Change the path to the location on the USB device from which mirror files are retrieved:
! U1 setvar "usb.mirror.appl_path" "new_path"
Default: "zebra/appl"

Change the path to the location on the printer from which mirror files are retrieved:
! U1 setvar "usb.mirror.path" "path"
Default: "zebra"

Enable/disable the ability to use the USB port:

! U1 setvar "usb.host.lock_out" "value"
Values: "on" or "off"

252
 Using the USB Host Ports and the NFC Capabilities

Exercise 2: Print a Label Format from a USB Flash Drive

The Print USB File option allows you to print files from a USB mass storage device, such as a USB Flash
drive. Only printable files (.ZPL and .XML) may be printed from the USB mass storage device, and the files
must be located at the root level, not in a directory.

1. Copy the following files to your USB Flash drive:

• File 4: USBSTOREDFILE.ZPL
• File 5: VLS_BONKGRF.ZPL
• File 6: VLS_EIFFEL.ZPL

2. Insert the USB Flash drive into a USB host port on the front of your printer.

3. On the printer’s control panel, press the LEFT SELECT button (below the home icon ) to access
the printer’s Home Menu.

4. Use the ARROW buttons to scroll to the Tools menu.

5. Press OK.

6. Use the ARROW buttons to scroll to PRINT USB FILE.

The printer loads any executable files and processes them. The available files are listed. SELECT ALL
is available to print all files on the USB Flash drive.

7. If necessary, use the up and down arrow to select USBSTOREDFILE.zpl.

8. Press the RIGHT SELECT button to select PRINT.

The label prints.

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 Using the USB Host Ports and the NFC Capabilities

Exercise 3: Copy Files to/from a USB Flash Drive

The Copy USB File option allows you to copy files from a USB mass storage device to the printer’s Flash
memory E: drive.

1. Copy the following files to the root directory of your USB Flash drive. Do not put these files into a
subfolder.
• File 7: KEYBOARDINPUT.ZPL
• File 8: SMARTDEVINPUT.ZPL

2. Insert the USB Flash drive into a USB host port on the front of your printer.

3. On the printer’s control panel, press the LEFT SELECT button to access the printer’s Home Menu.

4. Use the ARROW buttons to scroll to the Tools menu.

5. Press OK.

6. Use the ARROW buttons to scroll to COPY USB FILE TO E:.

The printer loads any executable files and processes them. The available files are listed. SELECT ALL
is available to copy all of the available files from the USB Flash drive.

7. If necessary, use the UP or DOWN ARROW to select the file STOREFMT.ZPL.

8. Press the RIGHT SELECT button to select STORE.

The printer stores the file in E: memory. All file names are converted to uppercase.

9. Repeat this process to select the file STOREFMTM1.ZPL.

10. Press the RIGHT SELECT button to select STORE.

The printer stores the file in E: memory.

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 Using the USB Host Ports and the NFC Capabilities

11. Remove the USB Flash drive from the USB host port.

NOTE: You can now copy these files from the printer to a USB Flash drive using the user menu item
STORE E: FILE TO USB.

The option SELECT ALL is available to store all of the available files from the printer to the USB Flash
drive. Any .ZPL file that is copied will be post-processed such that the contents of the file will be
suitable to be sent to a printer for normal execution.

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 Using the USB Host Ports and the NFC Capabilities

Exercise 4: Enter Data for a Stored File with a USB Keyboard and Print a Label
The Print Station feature allows you to use a USB Human Interface Device (HID), such as a keyboard or a
barcode scanner, to enter ^FN field data into a *.ZPL template file.

1. After performing the previous exercise, plug a USB keyboard into a USB host port.

2. Use the ARROW buttons to scroll to the Tools menu.

3. Press OK.

4. Use the ARROW buttons to scroll to PRINT STATION.

The printer loads any executable files and processes them. The available files are listed.

5. If necessary, use the UP or DOWN ARROW to select the file KEYBOARDINPUT.ZPL.

6. Press the RIGHT SELECT button to choose SELECT.

The printer accesses the file and prompts you for the information in the ^FN fields in the file. In this
case, it prompts you for your name.

7. Type your name, and then press <ENTER>.

The printer prompts for the number of labels to print.

8. Specify the desired quantity of labels, and then press <ENTER> again.
The specified number of labels is printed, with your name in the appropriate fields.

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 Using the USB Host Ports and the NFC Capabilities

Near Field Communication (NFC)

The Zebra Print Touch™ feature allows you to touch an Android™-based, NFC-enabled device (such as a
smart phone or tablet) to the printer’s NFC logo (Figure 23) to pair the device to the printer. This capability
allows you to use your device to provide information for which you are prompted and then print a label
using that information.
Important • Some devices may not support NFC communication with the printer until you alter their
settings. If you encounter difficulties, consult your service provider or your smart device manufacturer for
more information.

Figure 23 • NFC Logo Location

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 Using the USB Host Ports and the NFC Capabilities

Exercise 5: Enter Data for a Stored File with a Smart Device and Print a Label

Note • The steps in this exercise may vary somewhat based on your smart device, on your service
provider, or on whether you already have the free Zebra Utilities app installed on your smart device.
Refer to the Zebra Bluetooth User Guide for specific instructions for configuring your printer to use a
Bluetooth interface. A copy of this manual is available at http://www.zebra.com/manuals.

1. If you do not have the Zebra Utilities app installed on your device, go to the app store for your device,
search for the Zebra Utilities app, and install it.

2. Pair your smart device with the printer by holding the smart device next to the NFC icon on the
printer.
a. If necessary, access the Bluetooth information about your printer using your smart device.
For instructions, refer to the manufacturer’s documentation for your device.
b. If necessary, select the Zebra printer’s serial number to pair it with the device.
c. After your smart device has been detected by the printer, the printer may prompt you to
accept or reject the pairing. If necessary, press the LEFT SELECT button on the printer to
select ACCEPT. Some smart devices will pair with the printer without this prompt.

The printer and your device are paired.

3. Start the Zebra Utilities app on your device.

The Zebra Utilities main menu displays.

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 Using the USB Host Ports and the NFC Capabilities

4. Perform these steps if you have an Apple device:

a. Tap the Settings icon in the lower-right corner.
b. Change the setting for Get Labels From Printer to ON.
c. Tap Done.

5. Tap Files.
The smart device gets data from the printer and displays it.

Note • This retrieval process may take a minute or more to complete.

6. Scroll through the formats shown and select E:SMARTDEVINPUT.ZPL.

Based on the ^FN field in the label format, the smart device prompts you for your name.

7. Enter your name at the prompt.

8. Change the quantity of labels to print, if desired.

9. Tap PRINT to print the label.

259
Specifications
This section lists general printer specifications, printing specifications, ribbon specifications, and media
specifications.

General Specifications

ZT610 ZT620
Height 15.58 in. (395.68 mm) 15.58 in. (395.68 mm)
Width 10.56 in. (268.2 mm) 13.44 in. (341.45 mm)
Depth 19.88 in. (505.0 mm) 19.88 in. (505 mm)
Weight 50 lb (22.7 kg) 57.4 lb (26 kg)
Temperature Operating Thermal Transfer: 40° to 105°F (5° to 40°C)
Direct Thermal: 32° to 105°F (0° to 40°C)
Storage –22° to 140°F (–30° to 60°C)
Relative Humidity Operating 20% to 85%, non-condensing
Storage 20% to 85%, non-condensing
Memory 1 Gigabyte DRAM (32 MB user available)
2 Gigabyte Flash (512 MB user available on-board Flash)

260
 Specifications

Power Specifications

ZT610 ZT620
Electrical 100–240 VAC, 50-60 Hz
Power consumption 120 VAC, 60 Hz
Inrush Current (Irms) 37.0 37.0
Idle Power (Watts) 7.8 8.2
Idle Power (VA) 13.9 17.5
Sleep Power (Watts) 3.0 3.1
Sleep Power (VA) 10.6 14.3
Print Power (Watts) 122.0 128.0
Print Power (VA) 130.0 156.0
Power consumption 230 VAC, 50 Hz
Inrush Current (Irms) 49.0 49.0
Idle Power (Watts) 7.5 7.9
Idle Power (VA) 26.9 35.6
Sleep Power (Watts) 3.2 3.2
Sleep Power (VA) 23.2 31.6
Print Power (Watts) 120.0 127.0
Print Power (VA) 134.0 156.0

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 Specifications

Power Cord Specifications

Caution • For personnel and equipment safety, always use an approved three-conductor power cord
specific to the region or country intended for installation. This cord must use an IEC 320 female
connector and the appropriate region-specific, three-conductor grounded plug configuration.

Depending on how your printer was ordered, a power cord may or may not be included. If one is not
included or if the one included is not suitable for your requirements, see Figure 24 for specifications.

Figure 24 • Power Cord Specifications

3
1

1 AC power plug for your country—This should bear the certification mark of at least one of the
known international safety organizations (Figure 25). The chassis ground (earth) must be
connected to ensure safety and reduce electromagnetic interference.
2 3-conductor HAR cable or other cable approved for your country.
3 IEC 320 connector—This should bear the certification mark of at least one of the known
international safety organizations (Figure 25).
4 Length  9.8 ft. (3 m). Rating 10 Amp, 250 VAC.

Figure 25 • International Safety Organization Certification Symbols

262
 Specifications

Communication Interface Specifications

The available communication interface connectors are shown in Figure 26. Your printer may not have all of
the connections shown here, and a ZebraNet wireless print server option may also be present on your
printer. You may send label formats to the printer through any communication interface that is available on
your printer.

Figure 26 • Location of Communication Interfaces

Parallel port
Internal wired Ethernet print server

Serial port
USB port

You must supply all data cables for your application. The use of cable strain relief clamps is recommended.

Ethernet cables do not require shielding, but all other data cables must be fully shielded and fitted with
metal or metalized connector shells. Unshielded data cables may increase radiated emissions above the
regulated limits.

To minimize electrical noise pickup in the cable:

• Keep data cables as short as possible.
• Do not bundle the data cables tightly with the power cords.
• Do not tie the data cables to power wire conduits.

263
 Specifications

Standard Connections

Bluetooth® Version 4.0

Limitations and Requirements Many mobile devices can communicate with the printer within a 30-foot
radius of the printer.

Connections and Configuration Refer to the Zebra Bluetooth User Guide for specific instructions for
configuring your printer to use a Bluetooth interface. A copy of this manual is available at
http://www.zebra.com/manuals.

Two USB Host Ports

Limitations and Requirements You can only plug one device into each of the printer’s two USB host
ports. You cannot use a third device by plugging it into a USB port on one of the devices, nor can you use
an adapter to split a USB host port on the printer to accept more than one device at a time.

Connections and Configuration No additional configuration is necessary.

Zebra PrintTouch/Near Field Communication (NFC)

Limitations and Requirements NFC communication must be initiated by touching your device to the
appropriate location on the printer.

Connections and Configuration Some devices may not support NFC communication with the printer
until you alter their settings.

USB 2.0 Data Interface

Limitations and Requirements Maximum cable length of 16.4 ft (5 m).

Connections and Configuration No additional configuration is necessary.

Wired Gigabit Internal Ethernet Print Server

Limitations and Requirements

• The printer must be configured to use your LAN.
• A second wired print server can be installed in the bottom option slot.

Connections and Configuration Refer to the ZebraNet Wired and Wireless Print Servers User Guide
for configuration instructions. A copy of this manual is available at http://www.zebra.com/manuals.

264
 Specifications

RS-232/C Serial Data Interface

• 2400 to 115000 baud
• parity, bits/character
• 7 or 8 data bit
• XON-XOFF, RTS/CTS, or DTR/DSR handshake protocol required
• 750mA at 5 V from pins 1 and 9

Limitations and Requirements

• You must use a null-modem cable to connect to the printer or a null-modem adapter if using a
standard modem cable.
• Maximum cable length of 50 ft (15.24 m).
• You may need to change printer parameters to match the host computer.

Connections and Configuration The baud rate, number of data and stop bits, the parity, and the
XON/XOFF or DTR control must match those of the host computer.

Optional Connections

Wireless print server

See Wireless Specifications on page 266 for more information.

Limitations and Requirements

• Can print to the printer from any computer on your Wireless Local Area Network (WLAN).
• Can communicate with the printer through the printer’s web pages.
• The printer must be configured to use your WLAN.
• Can be installed only in the top option slot.

Configuration Refer to the ZebraNet Wired and Wireless Print Servers User Guide for configuration
instructions. A copy of this manual is available at http://www.zebra.com/manuals.

IEEE 1284 Bidirectional Parallel Data Interface

Limitations and Requirements

• Maximum cable length of 10 ft (3 m).
• Recommended cable length of 6 ft (1.83 m).
• No printer parameter changes required to match the host computer.
• Can be installed in either the top or bottom option slot.

Connections and Configuration No additional configuration is necessary.

Applicator interface
with DB15F connector

265
 Specifications

External ZebraNet 10/100 Print Server

Requires the parallel data interface option

Wireless Specifications

Antenna Information
• Type = Patch
• Gain = 3.66dBi @ 2.4GHz
• Gain = 3.19dBi @ 5GHz
• Impedance = 50 ohms
WLAN Specifications
802.11 b Bluetooth 4.1 + Low Energy (LE)
• 2.4 GHz • 2.4 GHz
• DSSS (DBPSK, DQPSK and CCK) • FHSS(BDR/EDR), GFSK (Bluetooth Low Energy)
• RF power 17.77 dBm (EIRP) • RF power 9.22 dBm (EIRP)

802.11 g Bluetooth Classic + Low Energy (LE)

• 2.4 GHz • 2.4 GHz
• OFDM • FHSS(BDR/EDR), DSSS (Bluetooth LE)
• RF power 9.22 dBm (EIRP)
(16-QAM and 64-QAM with BPSK and QPSK)
• FHSS(BDR/EDR), DSSS (Bluetooth LE)
• RF power 18.61 dBm (EIRP)
• RF power 9.22 dBm (EIRP)
802.11 n
RFID M6e Radio Module
• 2.4 GHz
• 865-928 MHz
• OFDM
• FHSS
(16-QAM and 64-QAM with BPSK and QPSK) • RF power 27.893 dBm
• RF power 18.62 dBm (EIRP)
EVM Android WLAN and Bluetooth Radio Modules (for
802.11 a/n color touch displays)
• 5.15-5.25 GHz, 5.25-5.35 GHz, 5.47-5.725 GHz • 2.4 and 5 GHz
• OFDM (16-QAM and 64-QAM with BPSK and QPSK) • RF power 14.79 dBm (Bluetooth classic)
• RF power 17.89 dBm (EIRP) • RF power 24.1 dBm (2.4G)
• RF power 22 dBm (5G)
802.11 ac
• 5.15-5.25 GHz, 5.25-5.35 GHz, 5.47-5.725 GHz
• OFDM (16-QAM and 64-QAM with BPSK and QPSK)
• RF power 13.39 dBm (EIRP)

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 Specifications

Printing Specifications

ZT610 ZT620
Print resolution 203 dpi (dots/in.)/8 dots/mm 203 dpi (dots/in.)/8 dots/mm
300 dpi/12 dots/mm 300 dpi/12 dots/mm
600 dpi/24 dots/mm N/A
Maximum print width 203 dpi 4.09 in. (104 mm) 6.6 in. (168 mm)
300 dpi 4.09 in. (104 mm) 6.6 in. (168 mm)
600 dpi 4.09 in. (104 mm) N/A
Programmable constant print 203 dpi 2 to 14 in. (50.8 to 355.6 mm) 2 to 12 in. (50.8 to 304.8 mm)
speeds (inches per second/ips or per second in 1-in. (25.4 mm) per second in 1-in. (25.4 mm)
millimeters per second) increments increments
300 dpi 2 to 12 in. (50.8 to 304.8 mm) 2 to 8 in. (50.8 to 203.2 mm)
per second in 1-in. (25.4 mm) per second in 1-in. (25.4 mm)
increments increments
600 dpi 1 to 6 in. (25.4 to 152.4 mm) N/A
per second in 1-in. (25.4 mm)
increments
Dot size (nominal) 203 dpi 0.0049 in. x 0.0049 in. 0.0049 in. x 0.0049 in.
(width x length) (0.125 mm x 0.125 mm) (0.125 mm x 0.125 mm)
300 dpi 0.0033 in. x 0.0039 in. 0.0033 in. x 0.0039 in.
(0.084 mm x 0.099 mm) (0.084 mm x 0.099 mm)
600 dpi 0.0016 in. x 0.0016 in. N/A
(0.042 mm x 0.042 mm)
First dot location 203 dpi 0.14 in. ±0.05 in. 0.10 in. ±0.035 in.
(measured from the inside edge (3.5 mm ±1.25 mm) (2.5 mm ±0.9mm)
of the media) 300 dpi 0.08 in. ±0.05 in. 0.10 in. ±0.035 in.
(2.1 mm ±1.25 mm) (2.5 mm ±0.9mm)
600 dpi 0.08 in. ±0.05 in. N/A
(2.1 mm ±1.25 mm)
Barcode modulus (X) dimension
Picket fence (non-rotated) 203 dpi 4.9 mil to 49 mil 4.9 mil to 49 mil
orientation 300 dpi 3.3 mil to 33 mil 3.3 mil to 33 mil
600 dpi 1.6 mil to 16 mil N/A
Ladder (rotated) orientation 203 dpi 4.9 mil to 49 mil 4.9 mil to 49 mil
300 dpi 3.9 mil to 39 mil 3.9 mil to 39 mil
600 dpi 1.6 mil to 16 mil N/A

267
 Specifications

ZT610 ZT620
Vertical registration < 4 ips ±0.30 mm ±1.5 mm
(203 and 300 dpi) 4 to 6 ips ±0.50 mm
> 6 ips ±1.5 mm
Vertical registration Tear ±0.20 mm N/A
(600 dpi) (1 and 2 ips) Rewind ±0.20 mm
Peel ±0.20 mm
Cutter ±0.40 mm
Vertical registration Tear ±0.43 mm N/A
(600 dpi) (3 to 6 ips) Rewind ±0.37 mm
Peel ±0.37 mm
Cutter ±0.43 mm
Horizontal registration ±1.5 mm ±1.5 mm

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 Specifications

Media Specifications

ZT610 ZT620
Label length MINIMUM Non-RFID
(203 and 300 dpi) Tear-off 0.7 in. (18 mm) 0.7 in. (18 mm)
Rewind 0.25 in. (6 mm) 0.25 in. (6 mm)
Peel-off 0.5 in (13 mm) 0.5 in (13 mm)
Cutter 1.5 in. (38 mm) 1.5 in. (38 mm)
RFID Varies for each transponder type
Label length MINIMUM Non-RFID
(600 dpi) Tear-off 0.125 in. (3 mm) N/A
Rewind 0.125 in. (3 mm)
Peel-off 0.5 in. (13 mm)
Cutter 1.5 in. (38 mm)
RFID Varies for each transponder type
Label length MAXIMUM (non-continuous media) 39 in. (991 mm)
Print length MAXIMUM 200 dpi 150 in. (3810 mm) 150 in. (3810 mm)
(continuous media)
300 dpi 100 in. (2540 mm) 80 in. (2032 mm)
600 dpi 30 in. (762 mm) N/A
Label width MINIMUM Non-RFID 0.79 in. (20 mm) 2 in. (51 mm)
RFID Varies for each transponder type
Label width MAXIMUM (label and liner) 4.5 in. (114 mm) 7.1 in. (180 mm)
Total thickness MINIMUM (includes liner, if any) 0.003 in. (0.076 mm)
Total thickness MAXIMUM Cutter 0.009 in. (0.23 mm) 0.007 in. (0.18 mm)
(includes liner, if any) Other 0.012 in. (0.30 mm) 0.012 in. (0.30 mm)
Roll outside diameter MAXIMUM 8 in. (203 mm)
on a 3-in. (76-mm) inside diameter core
Inter-label gap Minimum 0.079 in. (2 mm)
Preferred 0.118 in. (3 mm)
Maximum 0.157 in. (4 mm)
Ticket/tag notch size (width x length) 0.25 in. x 0.12 in. (6 mm x 3 mm)
Sensing hole diameter 0.125 in. (3 mm)
Black mark density, in Optical Density Units (ODU) > 1.0 ODU
Media density MAXIMUM (black mark) 0.5 ODU
Black mark length (parallel to inside media edge) 0.12 to 0.43 in. (3 to 11 mm)
Black mark width (perpendicular to inside media edge) > 0.43 in. (> 11 mm)
Black mark location within 0.040 in. (1 mm) of inside media edge

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 Specifications

Ribbon Specifications
Standard printers use ribbon that is coated on the outside. An optional ribbon spindle is available to use
ribbon that is coated on the inside. Contact your authorized Zebra reseller for ordering information.

ZT610 ZT620
Ribbon width MINIMUM* 0.79 in. (20 mm) 2 in.** (51 mm**)
Ribbon width MAXIMUM 4.33 in. (110 mm) 6.7 in. (170 mm)
Ribbon length MAXIUMUM 1476 ft (450 m)
Ribbon core inside diameter 1 in. (25 mm)
Ribbon roll outside diameter MAXIMUM 3.2 in. (81.3 mm)
* Zebra recommends using ribbon that is at least as wide as the media to protect the printhead from wear.
** Depending on your application, you may be able to use ribbon narrower than 2 in. (51 mm), as long as the ribbon
is wider than the media being used. To use a narrower ribbon, test the ribbon’s performance with your media to
assure that you get the desired results.

270
 Glossary

alphanumeric Indicating letters, numerals, and characters such as punctuation marks.

backfeed When the printer pulls the media and ribbon (if used) backward into the printer so that the
beginning of the label to be printed is properly positioned behind the printhead. Backfeed occurs when
operating the printer in Tear-Off and Applicator modes.

barcode A code by which alphanumeric characters can be represented by a series of adjacent stripes of
different widths. Many different code schemes exist, such as the universal product code (UPC) or Code 39.

black mark media Media with registration marks found on the

underside of the print media that act as start-of-label indications for
the printer. The reflective media sensor is typically the best choice for
use with black mark media.

Contrast this with continuous media or gap/notch media.

calibration (of a printer) A process in which the printer determines some basic information needed to
print accurately with a particular media and ribbon combination. To do this, the printer feeds some media
and ribbon (if used) through the printer and senses whether to use the direct thermal or thermal transfer
print method, and (if using non-continuous media) the length of individual labels or tags.

collection method Select a media collection method that is compatible with your printer options.
Selections include tear-off, peel-off, cutter, and rewind. The basic media and ribbon loading instructions
are the same for all collection methods with some additional steps necessary for using any media
collection options.

configuration The printer configuration is a group of operating parameters specific to the printer
application. Some parameters are user selectable, while others are dependent on the installed options and
mode of operation. Parameters may be switch selectable, control panel programmable, or downloaded as
ZPL II commands. A configuration label listing all the current printer parameters may be printed for
reference.

271
 continuous media Label or tag-stock media that does not have
gaps, holes, notches, or black marks to indicate label separations.
The media is one long piece of material wound into a roll. This allows
the image to be printed anywhere on the label. Sometimes a cutter is
used to cut apart individual labels or receipts.

Contrast this with black mark media or gap/notch media.

core diameter The inside diameter of the cardboard core at the

center of a roll of media or ribbon.

diagnostics Information about which printer functions are not working that is used for troubleshooting
printer problems.

die-cut media A type of label stock that has individual labels stuck to a media liner. The labels may be
either lined up against each other or separated by a small distance. Typically the material surrounding the
labels has been removed. (See non-continuous media.)

direct thermal A printing method in which the printhead presses directly against the media. Heating the
printhead elements causes a discoloration of the heat-sensitive coating on the media. By selectively
heating the printhead elements as the media moves past, an image is printed onto the media. No ribbon is
used with this printing method. Contrast this with thermal transfer.

direct thermal media Media that is coated with a substance that reacts to the application of direct heat
from the printhead to produce an image.

dynamic RAM The memory devices used to store the label formats in electronic form while they are
being printed. The amount of DRAM memory available in the printer determines the maximum size and
number of label formats that can be printed. This is volatile memory that loses the stored information when
power is turned off.

fanfold media Non-continuous media that comes folded in a rectangular stack.

Fanfold media is either gap/notch or black mark media. Contrast this with roll media.

firmware This is the term used to specify the printer’s operating program. This
program is downloaded to the printer from a host computer and stored in FLASH memory. Each time the
printer power is turned on, this operating program starts. This program controls when to feed the media
forward or backward and when to print a dot on the label stock.

FLASH memory FLASH memory is non-volatile and maintains the stored information intact when power
is off. This memory area is used to store the printer’s operating program. In addition, this memory can be
used to store optional printer fonts, graphic formats, and complete label formats.

Font A complete set of alphanumeric characters in one style of type. Examples include CG Times ™ , CG
Triumvirate Bold Condensed ™ .

272
gap/notch media Media that contains a separation, notch, or hole, indicating where one label/printed
format ends and the next one begins.

Contrast this with black mark media or continuous media.

ips (inches-per-second) The speed at which the label or tag is printed. Many Zebra printers can print
from 1 ips to 14 ips.

label An adhesive-backed piece of paper, plastic, or other material on which information is printed. A non-
continuous label has a defined length, as opposed to a continuous label or a receipt, which can have a
varying length.

label backing (liner) The material on which labels are affixed during manufacture and which is
discarded or recycled by the end-users.

label type The printer recognizes the following label types.

Continuous

Gap/Notch

Mark

light emitting diode (LED) Indicators of specific printer status conditions. Each LED is either off, on, or
blinking depending on the feature being monitored.

linerless media Linerless media does not use backing to keep the layers of labels on a roll from sticking
to one another. It is wound like a roll of tape, with the sticky side of one layer in contact with the non-sticky
surface of the one below it. Individual labels may be separated by perforations, or they can be cut apart.
Because there is no liner, more labels can potentially fit on a roll, cutting down the need to change media
as often. Linerless media is considered an environmentally friendly option because no backing is wasted,
and the cost per label can be considerably less than that of standard labels.

liquid crystal display (LCD) The LCD is a back-lit display that provides the user with either operating
status during normal operation or option menus when configuring the printer to a specific application.

273
mark media See black mark media.

media Material onto which data is printed by the printer. Types of media include: tag stock, die-cut labels,
continuous labels (with and without media liner), non-continuous media, fanfold media, and roll media.

media sensor This sensor is located behind the printhead to detect the presence of media and, for non-
continuous media, the position of the web, hole, or notch used to indicate the start of each label.

media supply hanger The stationary arm that supports the media roll.

non-continuous media Media that contains an indication of where one label/printed format ends and
the next one begins. Gap/notch media and black mark media are types of non-continuous media. Contrast
this with continuous media.

non-volatile memory Electronic memory that retains data even when the power to the printer is turned
off.

notched media A type of tag stock containing a cutout area that can be sensed as a start-of-label
indicator by the printer. This is typically a heavier, cardboard-like material that is either cut or torn away
from the next tag. See gap/notch media.

peel-off A mode of operation in which the printer peels a printed label away from the backing and allows
the user to remove it before another label is printed. Printing pauses until the label is removed.

perforated media Media with perforations that allow the labels or

tags to be separated from each other easily. The media may also
have black marks or other separations between labels or tags.

print type The print type specifies whether the type of media being used
requires ribbon to print. Thermal Transfer media requires ribbon while Direct Thermal media does not.

print speed The speed at which printing occurs. For thermal transfer printers, this speed is expressed in
terms of ips (inches per second).

printhead wear The degradation of the surface of the printhead and/or the print elements over time.
Heat and abrasion can cause printhead wear. Therefore, to maximize the life of the printhead, use the
lowest print darkness setting (sometimes called burn temperature or head temperature) and the lowest
printhead pressure necessary to produce good print quality. In the thermal transfer printing method, use
ribbon that is as wide or wider than the media to protect the printhead from the rough media surface.

receipt A receipt is a variable length printout. One example of a receipt is in retail stores, where each
purchased item occupies a separate line on the printout. Therefore, the more items purchased, the longer
the receipt.

registration Alignment of printing with respect to the top (vertical) or sides (horizontal) of a label or tag.

Radio frequency identification (RFID) “smart” media

Each RFID label has an RFID transponder (sometimes called an “inlay”), made of a
chip and an antenna, embedded between the label and the liner. The shape of the
transponder varies by manufacturer and is visible through the label. All “smart” labels
have memory that can be read, and many have memory that can be encoded.

RFID media can be used in a printer that is equipped with an RFID reader/encoder.
RFID labels are made from the same materials and adhesives as non-RFID labels.

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ribbon Ribbon is a thin film that is coated on one side with wax, resin, or wax resin (usually called “ink”),
which is transferred to the media during the thermal transfer process. Ink is transferred onto the media
when heated by the small elements within the printhead.

Ribbon is only used with the thermal transfer print method. Direct thermal media does not use ribbon.
When ribbon is used, it must be as wide as or wider than the media being used. If the ribbon is narrower
than the media, areas of the printhead are unprotected and subject to premature wear. Zebra ribbons have
a coating on the back that protects the printhead from wear.

ribbon wrinkle A wrinkling of the ribbon caused by improper alignment or improper printhead pressure.
This wrinkle can cause voids in the print and/or the used ribbon to rewind unevenly. This condition should
be corrected by performing adjustment procedures.

roll media Media that comes supplied rolled onto a core

(usually cardboard). It can be continuous (no separations
between labels) or non-contionous (some type of
separation between labels).

Contrast this with fanfold media.

supplies A general term for media and ribbon.

symbology The term generally used when referring to a barcode.

tag stock A type of media having no adhesive backing but featuring a hole or notch by which the tag can
be hung on something. Tags are usually made of cardboard or other durable material and are typically
perforated between tags. Tag stock can come on rolls or in a fanfold stack. See gap/notch media.

tear-off A mode of operation in which the user tears the label or tag stock away from the remaining media
by hand.

thermal transfer A printing method in which the printhead presses an ink or resin coated ribbon against
the media. Heating the printhead elements causes the ink or resin to transfer onto the media. By
selectively heating the printhead elements as the media and ribbon move past, an image is printed onto
the media. Contrast this with direct thermal.

void A space on which printing should have occurred, but did not due to an error condition such as
wrinkled ribbon or faulty print elements. A void can cause a printed barcode symbol to be read incorrectly
or not at all.

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