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What Is Email Etiquette

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25 views3 pages

What Is Email Etiquette

Uploaded by

chander32616
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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What is Email Etiquette?

Email etiquette refers to the set of rules and principles


governing the proper conduct of email communication. It
involves using appropriate language, tone, and format to
convey a message effectively and professionally.

Rules for email etiquette


1. Use a clear, professional subject line

Show your recipient clearly what the email will cover. Many people will
decide whether they will open an email depending on the subject line. For
someone who gets hundreds of emails a day, a subject line that is to the
point makes it easier for them to sort through their inbox and decide what
communications to prioritise.

2. Proofread every email you send

Make sure there are no grammatical or professional errors. Have you spelt
the recipient’s name correctly? Are there spelling errors? Are you using
simple sentence structures and correct capitalisation and punctuation?
Ignoring these compromises your professionalism and the credibility of
your email.

3. Write your email before entering the recipient email address

It is always best practice to write the contents of your email first in case
you accidentally send the message too early.

4. Double check you have the correct recipient

There is nothing worse than sending an email to the wrong Jess or a


confidential document to the wrong client or company.
5. Ensure you CC all relevant recipients

It is unprofessional to leave out a colleague or client from a relevant email


chain. Be mindful of who should be informed about a given matter and
respect that.

6. You don't always have to "reply all"

Think about who needs to read your response; no one wants to read an
email chain from 20 people that has nothing to do with them.

7. Reply to your emails

Most people at some point have felt swamped by the large number of
emails they have to sift through. But replying to an email is good
etiquette, especially if the sender is expecting a response. Acknowledging
you received the email but will get back to the sender at a later time is a
professional alternative to ignoring or avoiding certain emails.

8. Include a signature block

If your recipient doesn’t know anything about you, they may be skeptical
of the authenticity of your email. It is professional to include your full
name, title, your company and your contact number.

9. Use the appropriate level of formality

For instance, begin with “Dear _____”, use “please” and “thank you” where
necessary, and always end your email with the appropriate phrase, “Kind
regards”, “Thank you”, “Sincerely” and so on.

10. Keep emails brief and to the point

No one wants to read an enormous chunk of text. You can always follow
up on the matter later or suggest they give you a call if they have any
queries or concerns.

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