JLR job description
About the job
REQ ID: 124768
JOB TITLE: Senior Communications Officer
SALARY: Competitive
POSTING START DATE: 14/06/2024
POSTING END DATE: 28/06/2024
LOCATION: Gaydon
Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams,
beyond even Sales and Service, every role in every business area offers unique opportunities to
make an impact on the future of mobility and the automotive industry.
What To Expect
As a Senior Communications Officer you will be at the heart of the newly formed Industrial
Operations Communications team that will partner with IO at a strategic level, aligned to the
executive Board and first line director objectives. The chapter is responsible for the creation and
industrialisation of our exceptional products – bringing together the procurement, supply chain and
manufacturing teams.
JLR is a business undergoing fundamental change through the exciting Reimagine strategy. Set
against a canvas of true sustainability, you will help JLR become proud creators of the world’s most
desirable luxury vehicles and services for the most discerning of customers – a strategy that is
designed to create a new benchmark in environmental, societal and community impact for a luxury
business.
You will be responsible for delivery of targeted and strategic communications to IO’s key audiences,
including employees within the chapter and JLR external suppliers.
Key Accountabilities And Responsibilities
● Supporting defined IO leadership members in developing communications and employee
engagement in their departments
● Sourcing and delivering engaging stories, relevant news, wins, successes, people stories and
promoting key achievements/milestones aligned to the company’s Reimagine strategy
● Working on the supplier communications news desk and leading on strategic events to our
supply base; building relevant and appropriate content and key messages
● Working closely with other JLR functions and comms leads, especially those in our
manufacturing plants, to help deliver communication objectives and outcomes
● Preparing reports, presentations and management information for the leadership team,
using data and metrics to provide feedback/improvement recommendations on engagement
good practice
What You’ll Need
● Experienced in internal communications, delivering to complex, diverse internal and external
audiences
● Have the ability to identify interesting stories from across the business and communicate
them in an easy-to-digest way
● Have experience of the production and management of content and events, including photo
shoots, film shoots, briefs and storyboards
● Be skilled in change management communications
● Commercially astute with the ability to organise and manage multiple priorities in an ever-
changing landscape
JLR behavioral potential questions
Internal Communications Experience
● Job Description Quote: "Experienced in internal communications, delivering to
complex, diverse internal and external audiences"
● Behavioral Question: Can you tell me about a time when you had to communicate a
complex message to a diverse group of internal stakeholders? How did you ensure the
message was understood and well-received?
Story Identification and Content Creation
● Job Description Quote: "Have the ability to identify interesting stories from across the
business and communicate them in an easy-to-digest way"
● Behavioral Question: Describe a situation where you successfully identified and
communicated an interesting story within your organization. What impact did it have?
Event Management and Content Production
● Job Description Quote: "Have experience of the production and management of
content and events, including photo shoots, film shoots, briefs and storyboards"
● Behavioral Question: Give an example of an event or campaign you managed from
start to finish. What were the key challenges, and how did you overcome them?
Change Management Communications
● Job Description Quote: "Be skilled in change management communications"
● Behavioral Question: Describe a time when you were responsible for communicating a
major change within your organization. How did you manage the communication
process, and what was the outcome?
Cross-Functional Collaboration
● Job Description Quote: "Working closely with other JLR functions and comms leads,
especially those in our manufacturing plants, to help deliver communication objectives
and outcomes"
● Behavioral Question: Provide an example of a time when you worked closely with
another department to achieve a communication objective. What was the project, and
how did you ensure successful collaboration?
Commercial Acumen and Prioritization
● Job Description Quote: "Commercially astute with the ability to organise and manage
multiple priorities in an ever-changing landscape"
● Behavioral Question: Can you describe a situation where you had to balance multiple
priorities in a rapidly changing environment? How did you manage your time and
resources?
Use of Data and Metrics
● Job Description Quote: "Preparing reports, presentations and management information
for the leadership team, using data and metrics to provide feedback/improvement
recommendations on engagement good practice"
● Behavioral Question: Tell me about a time when you used data and metrics to improve
a communication strategy. What specific data did you use, and what changes did you
implement based on your findings?
Supplier Communications
● Job Description Quote: "Working on the supplier communications news desk and
leading on strategic events to our supply base; building relevant and appropriate content
and key messages"
● Behavioral Question: Share an example of a time when you led a strategic
communication event for external suppliers. What were the key messages, and how did
you ensure the event's success?
Technical Questions
Internal Communications Experience:
● Can you describe a complex internal communications project you have led? What were
the challenges, and how did you overcome them?
● How do you tailor your communication strategies to diverse internal audiences,
especially in a large organization like JLR?
Story Identification and Content Creation:
● How do you go about identifying engaging stories within an organization? Can you give
an example of a story you sourced and how you presented it?
● What methods do you use to ensure that the content you create is both relevant and
engaging for the intended audience?
Event Management and Content Production:
● Have you managed large-scale events or campaigns? Can you walk us through your
process from planning to execution?
● What experience do you have with managing photo shoots, film shoots, and creating
storyboards? Can you provide specific examples?
Change Management Communications:
● How have you handled communications during significant organizational changes? What
strategies have you found most effective?
● Can you discuss a time when you had to communicate a major change to employees or
external stakeholders? What was the outcome?
Cross-Functional Collaboration:
● How do you collaborate with other departments to align communications with overall
business objectives?
● Can you provide an example of a successful collaboration with another function or team
within a company?
Commercial Acumen and Prioritization:
● How do you prioritize multiple communications projects in a fast-paced environment?
● Can you discuss a time when you had to manage competing priorities and how you
ensured successful delivery of all tasks?
Use of Data and Metrics:
● How do you measure the effectiveness of your communications? What metrics do you
typically use?
● Can you give an example of a report or presentation you created for leadership that
included data-driven insights and recommendations?
Supplier Communications:
● What experience do you have with supplier communications? How do you ensure that
supplier messages align with the company's overall communication strategy?
● Can you share a specific instance where you successfully managed supplier
communications, particularly during a strategic event?
