PRESENTATION
ON
PUBLIC SERVICE REQUIREMENTS,
ETIQUETTE
&
DECISION MAKING
BY
ARIF ELAHI
3rd February, 2021
10 Ways to Improve Your “Communication Skills”
1. Listen, listen, and listen.
2. Who you are talking to matters.
3. Body language matters.
4. Check your message before you hit send.
5. Be brief, yet specific.
6. Write things down.
7. Sometimes it‟s better to pick up the phone.
8. Think before you speak.
9. Treat everyone equally.
10. Maintain a positive attitude and smile.
Improvement Personality Development Tips
Personality does not mean that you should
have looks
Dress up well
Do not avoid social interactions:
Don’t Fear Failure
Efforts And Consistency
Be Optimistic
Be Passionate About Your Work
Don't Be Aggressive
Be a Good Listener
Be Sincere
Don't Strive for Perfection
Choose Happiness
“Build Strong Personality”
Get inspired each day: Build on your strengths: .
Conquer your fear: Come above your comfort zone:
Have a to-do-list handy: It’s time to act: .
Working on Negative qualities:
Focusing on good habits: Dealing with tough:
Try to learn new ways: Meditation:
Be with good company:
Accept what’s gone is gone: Enemies are the mirror:
How about a holiday: Cultivate a new hobby:
Workout- schedule: Find a good opponent:
Choose an ideal personality:
Commitment to the growth:
Feedbacks:
LEADERSHIP DEFINITIONS
PEOPLE ASK THE DIFFERENCE BETWEEN A LEADER AND A BOSS. THE LEADER
LEADS, AND THE BOSS DRIVES
THEODORE ROOSEVELT
LEADERS SHOULD BE CLOSE ENOUGH TO RELATE TO OTHER, BUT FAR ENOUGH
AHEAD TO MOTIVATE THEM.
JOHN C. MAXWELL
A LEADER IS ONE WHO KNOWS THE WAY, GOES THE WAY, AND SHOWS THE WAY
A GOOD LEADER TAKES A LITTLE MORE THAN HIS SHARE OF THE BLAME , A
LITTLE LESS THAN HIS SHARE OF THE CREDIT.
INNOVATION DISTINGUISHES BETWEEN A LEADER AND A FOLLOWER
STEVE JOBS
NO MAN WILL MAKE A GREAT LEADER WHO WANTS TO DO IT ALL HIMSELF OR
GET ALL THE CREDIT FOR DOING IT
ANDREW CARNEGIE
A LEADER IS ADMIRED, A BOSS IS FEARED
VICENTE DEL BOSQUE
A GOOD LEADER CAN ENGAGE IN ADEBATE FRANKLY AND THOUROUGHLY,
KNOWING AT THE END HE AND THE OTHER SIDE MUST BE CLOSER, AND THUS
EMERGE STRONGER. YOU DON‟T HAVE THAT IDEA WHEN YOU ARE ARROGANT,
SUPERFICIAL, AND UNIFORMED.
NELSON MANDELA
Political Definitions of Public
Administration
The legitimate object of government [is]
to do for a community of people,
whatever they need to have done, but
cannot do, at all, or cannot, so well do,
for themselves – in their separate, and
individual capacities – Abraham
Lincoln.
LEADERS SHIP
& PUBLIC MANAGEENT
SELECTION OF THE RIGHT PROJECTS
RISK MANAGEMENT
STAKEHOLDERS INTERESTS AND DIS INTERESTS
CRISIS SITUATIONS
TIMELY COMPLETIONS
COMPETENCY
:Decisions Making:
Central to all activities
Planning,
Organizing,
Staffing,
Directing
Controlling.
Decision making is a process of making choices from alternative
courses of action, based upon factual and value premises with
the intention of moving towards a desired state of affairs. Once
a decision is taken, it implies commitment of resources.
1. Strategic decisions:
2. Tactical/Administartive decisions::
3. Operational decisions:
Understanding people’s position
Blockers Allies
+
Power/
Influence
Foot Draggers Networkers
-
- Attitude +
DECISIONS
Who is to be informed?
Who do we consult? Whose views do we
seek?
Who is involved in making the decision?
A „legitimate‟ decision
Decision-making chart
Key stage 1
Key stage 2
Key stage 3
Key stage 4
Key stage 5
Stakeholders
A I I I C D
B C C D D C
C C C C
D C D C C I
E D C D D I
I – To be informed
C – To be consulted
D – Decision-maker
More Qualities of a good leader
• Human relations
• Crises manager
• Effective decision
• Endurance
• Administrative skills
• Decision making
• Expert opinion
THANK YOU
FOR YOUR PATIENCE
