School of postgraduate
COURSE Title: Management Information Systems
Assignment 02
Prepared by: Asrat Bekele Sima …...ID MBO/3613/2015B
SUBMITTED TO PROF, WONDEMENEH .M
AUGUST, 2023
Addis Ababa Ethiopia
1. If I were the branch manager of Bank Z, I would consider the following specific
components of IS:
Hardware: I would check the computers and network equipment to see if there are any
hardware problems that could be causing the connectivity issue. This could involve inspecting
the cables, switches, routers, and other network equipment.
Software: I would check the software that is installed on the computers to make sure that all
necessary programs and drivers are correctly set up and current. To connect to the central bank
system, it may be necessary to check the operating system, network drivers, and any other
specialized software.
Network: I would check the network setup and connectivity settings to make sure that the
computers are correctly linked to the local network and that there are no problems with the
network infrastructure. This could involve looking up network error messages, running network
diagnostics, and contacting the network administrator.
Data: I would check the data that is stored on the computers to make sure that it is not corrupted.
This could involve running data integrity checks and restoring the data from a backup.
Once I have checked these components, I would be able to identify the root cause of the
connectivity issue and take steps to resolve it.
2.The dimensions of impacts of IS in organization that is being referred to is customer service.
By delivering services that are specifically designed based on individual preferences of
customers, managers can help to retain customers for a longer period of time. This is because
customers are more likely to be satisfied with a service that is tailored to their specific needs and
wants.
There are other dimensions of impacts of IS in organization, such as efficiency, productivity,
and competitive advantage. However, customer service is one of the most important
dimensions, as it can directly impact the bottom line of an organization.
3 .Here are two specific competitive strategies that I would consider in this case:
Differentiation: This strategy involves offering products or services that are unique or superior
to those of the competition. In the case of the banking industry, this could involve offering ATM
services that are more convenient or user-friendly than those of other banks. For example, a bank
could offer ATM that are located in more convenient locations, or that have longer hours of
operation.
Focus: This strategy involves targeting a specific segment of the market and tailoring products or
services to meet the needs of that segment. In the case of the banking industry, this could involve
targeting a specific demographic group, such as young adults or seniors. Or, it could involve
targeting a specific geographic region.
The PSS product that you mentioned is an example of a differentiation strategy. By offering
customers the ability to use ATM from other banks, the PSS product makes it more convenient
for customers to access their money. This could be a valuable differentiate for banks that are
trying to attract customers who are looking for convenience.
Another potential competitive strategy for banks in Ethiopia is to focus on customer service. This
could involve offering personalized customer service, or providing customers with a variety of
ways to contact the bank, such as through online chat or telephone support. By focusing on
customer service, banks can differentiate themselves from the competition and create a more
positive customer experience.
Ultimately, the best competitive strategy for a bank will depend on the specific market
conditions and the target customer segment. However, the two strategies that I have mentioned
are a good starting point for banks that are looking to differentiate themselves from the
competition.
4. here are some examples of information systems that employees at different levels of the
management pyramid can use:
Operational level:Transaction processing systems (TPS) are used to track and record day-to-day
transactions. For example, a TPS could be used to track sales, inventory, or customer orders.
Process control systems are used to monitor and control physical processes. For example, a
process control system could be used to control the temperature in a manufacturing plant or the
flow of traffic in a warehouse.
Computer-aided design (CAD) software is used to create and modify designs. For example, CAD
software could be used to design new products or to improve the efficiency of existing processes.
Middle management:Management information systems (MIS) are used to provide managers
with reports and analysis of data. For example, an MIS could be used to track sales trends,
identify areas of improvement, or make predictions about future demand.
Decision support systems (DSS) are used to help managers make decisions. For example, a DSS
could be used to analyze the impact of different marketing strategies or to identify the best
location for a new store.
Group decision support systems (GDSS) are used to help groups of managers make decisions.
For example, a GDSS could be used to facilitate brainstorming sessions or to conduct online
surveys.
Executive level:Executive information systems (EIS) are used to provide executives with a
consolidated view of the organization's performance. For example, an EIS could be used to track
financial performance, identify emerging trends, or make strategic decisions.
Executive support systems (ESS) are used to help executives with tasks such as planning,
scheduling, and resource allocation. For example, an ESS could be used to track the progress of
projects, identify potential risks, or develop contingency plans.
These are just a few examples of the many different information systems that can be used at
different levels of the management pyramid. The specific systems that are used will vary
depending on the organization's size, industry, and needs.
As an example, let's consider a bank. At the operational level, the bank might use TPS to track
customer transactions, process payments, and manage inventory. At the middle management
level, the bank might use MIS to track sales trends, identify areas of improvement, and make
predictions about future demand. And at the executive level, the bank might use EIS to track
financial performance, identify emerging trends, and make strategic decisions.
The use of information systems can help organizations to improve their efficiency, productivity,
and decision-making capabilities. By understanding the different types of information systems
that are available and how they can be used, organizations can make better decisions and achieve
their goals more effectively
5.Here are the e-commerce business models discuss in this case
Direct sales: The student paid for her monthly broadband internet subscription directly to the
service provider using Telebirr. This is an example of a direct sales business model, where the
business sells its products or services directly to the end user.
B2B: The Ministry of Health used Telebirr to settle the tuition fees of its 40 students enrolled at
YIC MBA program. This is an example of a B2B business model, where the business sells its
products or services to another business.
C2C: The student sold her used laptop to another student using Telebirr. This is an example of a
C2C business model, where individuals sell goods or services directly to each other.
These are just three of the many different e-commerce business models that exist. The specific
business model that is used will vary depending on the type of product or service that is being
sold, the target market, and the overall goals of the business.
E-commerce is a growing trend, and the number of businesses that are using it to sell their
products or services is increasing. By understanding the different e-commerce business models,
businesses can choose the one that is right for them and reach their target market more
effectively.
