Multiple Choice Questions

Answer all questions

1. _______ tools are not part of the professional I.C.T tools kit.

A. Watering

B. Cleaning

C. Hand

D. Diagnostic

2. A crimping tool is part of

A. diagnostic tools.

B. ESD tools.

C. cleaning.

D. Hand tools.

3. Which is a common problem in printers?

A. Paper jam

B. Sticky keys

C. Audio problems

D. BSoD

4. A multi-meter is used to

A. scan.

B. take measurements.

C. print.

D. make phone calls.

5. A book of instructions on how to operate and maintain a tool is called a

B. chassis.

C. multi -meter.

D. cartridge.

6. ________ is a manmade cause of faults in ICT tools.

A. Battery life

B. Low link

C. Electrical fault

D. Poor maintenance

7. A sign of RAM faults is

A. paper jams.

B. white text flashes.

C. screen that will not light up.

D. keyboard problems.

8. A fault associated with this device is

A. dead stuck pixels.

B. the device may not be recognized by the computer.

C. flickering.

D. vertical lines.

9. _________may cause sticky unresponsive keys.

A. Dust and liquids

B. LCD panel error

C. Malfunctioning fan
D. Incorrect resolution settings

10. Stuttering and flickering is common in

A. systems unit.

B. printers.

C. keyboards.

D. VDU.

Structured Questions

1. a) Identify two reasons for the Personal Computer to give a beeping sound. [1]

________________________________________________________________

b) What are the two effects of an overheating Personal Computer? [2]

________________________________________________________________

________________________________________________________________

c) Identify two reasons for computer to freeze the screen. [2]

________________________________________________________________

________________________________________________________________

2. a) What is a virus? [1]

_______________________________________________________________

b) What is an antivirus? [1]

________________________________________________________________

c) Name any two types of viruses. [2]

________________________________________________________________
________________________________________________________________

d) Identify any one antivirus. [1]

________________________________________________________________

3. a) What causes a computer to fail to turn on? [1]

_________________________________________________________________

b) What does the abbreviation RAM stand for? [1]

__________________________________________________________________

c) Mr Bvure was instructed to close all applications on his personal computer, turn off

the personal computer and then turn it on again. The process is called [1]

__________________________________________________________________

d) A picture that is captured from a computer screen is called [1]

__________________________________________________________________

e) What is a screen saver? [1]

__________________________________________________________________

4. a) List three parts of a computer hardware. [3]

__________________________________________________________________

__________________________________________________________________

__________________________________________________________________

c) Give one cause of a Blue Screen of Death. [1]

__________________________________________________________________

5. a) List the three periphery devices of a computer. [3]

__________________________________________________________________

__________________________________________________________________
__________________________________________________________________

b) What is the meaning of the abbreviation USB? [1]

__________________________________________________________________

c) The device shown is used to store data in a computer. What is the name of the

device shown? [1]

__________________________________________________________________

6. a) What is the reason for a mouse cursor to jump around on the screen? [1]

__________________________________________________________________

b) What causes a printer paper jam? [1]

__________________________________________________________________

c) What is software update? [1]

__________________________________________________________________

d) Give two reasons for updating a software. [2]

__________________________________________________________________

7. a) Explain the abbreviation ESD. [1]

__________________________________________________________________

b) Explain why computers are said to be intelligent machines. [1]

__________________________________________________________________

c) Name the tool used to remove dust in a printer. [1]

__________________________________________________________________

d) What name is given to the frame of a computer? 1]

e) Mrs Salani is fixing computers in a computer lab and keeps getting shocks of static
electricity. What advice can be given to Mrs Salani? [1]

__________________________________________________________________

8. a) Suggest any one possible fault origins for printer that is failing to print. [1]

__________________________________________________________________

b) What may be the origin of the faults suggested in (a)? [1]

__________________________________________________________________

c) What causes overheating? [1]

__________________________________________________________________

d) What can possibly be a fault origin of a frozen screen? [1]

_________________________________________________________________

e) Why is malware a dangerous fault? [1]

__________________________________________________________________

9. a) If a computer suddenly shuts down and then fails to restart, what could be the

possible origin of the fault? [1]

__________________________________________________________________

b) A strap is worn on the wrist which is connected to the computer case. It is a safety

measure to prevent the built up of [1]

__________________________________________________________________

c) Dazzle is trying to open a program but the process is taking much longer

than usually does. What is the fault being experienced? [1]

__________________________________________________________________

d) Complete the table below.

Fault Part Origin

by the computer. i) ____________

Drivers out of date or they may

not have been installed.

Unresponsive keys. Laptop keyboard ii) ________________ [2]