Jhansi
Professional Summery:
Technical Specialist with 15 years of strong technical IT experience with 14 years in Dynamics 365
Customer Engagement.
6 years of Power Apps experience which includes Power Automate, Model Driven Apps, Canvas Apps,
Data verse, PCF controls.
8 years Azure Experience Integrations Dynamics CRM with External systems using Azure components like
Azure Service Bus, Queues, Topics, Azure functions, azure Web Api’s & Application insights.
15 Years of .Net Framework experience utilized in developing Console Applications, Plugins, Custom
workflows and development of azure components such as azure functions and Azure web Apis.WCF.
8 Years of Experience Data Migration tools SSIS Kings way soft – with external databases like SQL server
and Oracle.
6 Years of Experience in USD which includes 3 years of Microsoft Omnichannel for customer service
workspace Azure bots, Omnichannel voice & Twilio.
8 years of experience in client scripting JavaScript used in customizing Model driven apps.
Expertise in Dynamics 365 CE Apps – Sales, Marketing, Customer Service & Field service
5 years of experience in reports generation using SSIS and 2 years of experience in Power BI reports.
Extensive experience in using azure Devops for capturing requirements, tracking of development, bug
fixes and deployments.
Hands on Experience on Unit testing on Automation using Moq framework.
Extensively Worked in all aspects of SDLC like consulting, Fit/Gap analysis, requirement gathering,
development, implementation, testing, documentation, enhancement, and product support
Experience in implementation in various sectors like HealthCare, Medical, Refining, Retailer,
Entertainment, Insurance, Financial, Education, Manufacturing, Event Management, Installation and
Services and Non - Profit Organizations.
System Experience
Development Languages: Professional Project Experience
C#.net
Asp.Net
JavaScript
Sql queries (Procedures & functions)
SOAP Services
REST API
CTI Integration
Microsoft SDk
Work Experience
Client: CE Implementation and Integrations. Nov-2022 to till Date
Industry: Hospitality
Role: Principal developer
Location: New Jersey
Role Description:
Primary responsibilities include lead, consult, design and develop/enhance of applications.
Prepare conversion and integration documents; Develop migration and cutover plan design and execution;
Perform code reviews and technical design reviews
Gather and analyze requirements; translate requirements to technical specifications; Refine requirements
and functional design; Create software requirements specifications and design documents; Develop use
cases and implement functionalities
Provide and implement Solutions to the complex requirements
Provide Post Go-Live support for a smoot payroll process
Analyzing and fixing the defects and bugs during Production Support
Designing & developing integrations with Azure tools like Azure service bus, topics, queues , azure functions
and Azure web Apis
Customizing the system with Power apps development includes power automate, canvas apps, Model
driven apps, Custom workflows, Plugins & client side scripting Javascript.
Unit testing using Moq framework.
Research and analysis of workaround solutions to overcome limitations in the application to incorporate
client requirements.
Conduct various phases of testing and quality assurance; Conduct troubleshooting and provide issue
resolution; Provide post validation for applications
Performed code reviews and technical design reviews for peers
Tools and Technology used: Microsoft Dynamics D365, Power APPs, Power Automate, Model driven apps, canvas
apps, Data verse connectivity to retrieve data, CE modules Marketing, Sales and Services. PCF Controls,
Customizations using C# code for plugin development and Javascript for clientside scripting, Microsoft Azure for
Integrating with external systems, Dev Ops & SSIS for data migration
Client: BestBuy June-2019 to Nov-2022
Industry: Enterprise Sector
Role: Dev Lead;
Location: Minneapolis, MN
Project Description: Dynamics CE Implementation using Power Apps, Azure, USD & Omni channel.
Role Description:
Driving cadence meetings with the Client as well as the Leadership.
Primary responsibilities include lead, consult, design and develop/enhance of applications.
Prepare Environment, Conversion, Integrations, and Report Strategy documents and coordinate with client
on a timely basis to follow the strategy
Leading a team and responsible for delivering the quality objects to the end user
Responsible for migration and cut-over plans design and execution during go-lives
Responsible for tracking and managing custom development objects, risks and communication, and status
reporting to Leadership
Involved in research and analysis of workaround solutions to overcome limitations in the application to
incorporate client requirements
Developed reusable PFC controls, integrations between Enterprise systems and Dynamics CE using Azure
components.
Performed code reviews and technical design reviews for peers. Also, mentored Junior/shadow resources
Involved in Quality Assurance tasks, to ensure that data integrity and quality standards are met as per client
requirements
Tools and Technology used: Microsoft Dynamics D365 Power APPs, Power Automate, Extensive use of Microsoft
Omni channel for Best Buy Customer Care services, Marketing, Sales and Services, Customizations using C# code for
plugin development and JavaScript for client side scripting, PCF Controls, Microsoft Azure for Integrating with
external systems, Dev Ops & Power BI
Client: Franklin Templeton June-2017 to May 2019
Industry: Insurance
Role: Tech Lead
Project Description: Dynamics CE Implementation using Power Apps, Azure, SSIS for data Migration
Role Description:
Primary responsibilities include lead, consult, design and develop/enhance of applications.
Prepare Environment, Conversion, Integrations, and Report Strategy documents and coordinate with client
on a timely basis to follow the strategy.
Lead the conversion activities.
Review and approval of technical objects before client release.
Responsible for migration and cut-over plans design and execution during go-lives.
Performed code reviews and technical design reviews for peers. Also, mentored Junior/shadow resources
Tools and Technology used: Microsoft Dynamics D365 Power APPs, Power Automate, Customizations using C# code
for plugin development and JavaScript for client side scripting, SSIS for data migration, Microsoft Azure for
Integrating with external systems, Dev Ops
Client: Hongkong Jockey Club Feb-2015 to April-2017
Industry: Entertainment
Role: Tech Lead
Project Description: Dynamics CRM Implementation
Role Description:
Primary responsibilities include lead, consult, design and develop/enhance of applications.
Prepare Environment, Conversion, Integrations, and Report Strategy documents and coordinate with client
on a timely basis to follow the strategy.
Lead the conversion activities.
Review and approval of technical objects before client release.
Responsible for migration and cut-over plans design and execution during go-lives.
Performed code reviews and technical design reviews for peers. Also, mentored Junior/shadow resources
Tools and Technology used: Mscrm 2016, C#, SSRS, SSIS, Customizations using C# code for plugin development and
JavaScript for client side scripting
Client: NHC Novo Oct 2013- Jan 2015
Industry: Hospitality
Role: Consultant
Project Description: Dynamics CRM Implementation.
Role Description:
Primary responsibilities include lead, consult, design and develop/enhance of applications.
Lead the Integration activities.
Review and approval of technical objects before client release.
Prepare Environment, Conversion, Integrations, and Report Strategy documents and coordinate with client
on a timely basis to follow the strategy.
Lead the conversion activities.
Review and approval of technical objects before client release.
Responsible for migration and cut-over plans design and execution during go-lives.
Responsible for unit testing and maintaining the developed code
Performed code reviews and technical design reviews for peers.
Tools and Technology used: Mscrm 2016, C#, SSRS, SSIS, Customizations using C# code for plugin development and
JavaScript for client side scripting
Client: Express Scripts Oct 2012-Sep 2013
Industry: Sports and Entertainment
Role: Consultant
Project Description: Dynamics CRM Implementation.
Role Description:
Primary responsibilities include lead, consult, design and develop/enhance of applications.
Lead the Integration activities.
Review and approval of technical objects before client release.
Prepare Environment, Conversion, Integrations, and Report Strategy documents and coordinate with client
on a timely basis to follow the strategy.
Lead the conversion activities.
Review and approval of technical objects before client release.
Responsible for migration and cut-over plans design and execution during go-lives.
Responsible for unit testing and maintaining the developed code
Performed code reviews and technical design reviews for peers.
Tools and Technology used: MS CRM2011, Scribe Insight, AX, Customizations using C# code for plugin development
and JavaScript for client side scripting
Client: Contact Center Oct 2008-Sep 2010
Role: Consultant
Project Description: Dynamics CRM Implementation
Role Description:
Primary responsibilities include consult, design, and develop/enhance of applications.
Prepare test plans and Perform unit and integration testing to ensure application meets functional and
quality requirements.
Tools and Technology used: MS CRM4.0, Customizations using C# code for plugin development and JavaScript for
client side scripting
