CHCCCS031
PROVIDE
INDIVIDUALISED
SUPPORT
WELCOME TO CHCCCS031
DO YOU KNOW…
basic principles of person-centred practice, strengths-based practice and
active support
principles of respectful behaviour
roles and responsibilities of different people such as health professionals,
support workers and supervisors
procedures for hazardous manual handling scenarios
organisational policies for infection control?
LET’S FIND OUT!
2
HOUSEKEEPING
No phones General rules Be respectful of others
Place your phone in your bag or Be on time Always be polite
somewhere safe
Have your resources ready Wait for others to finish before speaking
Put your phone on silent
Complete your work on time Raise your hand if you would like to
You can look at your phone, text and speak or share something
Participate in discussion
make calls during your breaks
Have a good attitude
Swearing is unacceptable
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ICEBREAKERS
Add icebreakers here.
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ABOUT THIS UNIT
This unit describes the performance outcomes, skills and knowledge
required to organise, provide and monitor personal support services
for a person within the limits established by an individualised plan.
The individualised plan refers to the support or service provision plan
developed for the person accessing the service and may have
different names in different organisations.
This unit applies to workers who provide care or support under
direct, indirect or remote supervision. Work is carried out in a manner
which supports independence as well as the physical and emotional
wellbeing of the person receiving support.
The skills in this unit must be applied in accordance with
Commonwealth and State/Territory legislation, Australian standards
and industry codes of practice.
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TOPIC 1: AN INTRODUCTION
TO PROVIDING INDIVIDUAL
SUPPORT
• Using best practice approaches to
individualised planning
• Understanding the individualised plan
and the people involved in preparing it
• Using a positive manner that develops
and maintains trust
• Understanding legal, ethical and
organisational requirements.
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TOPIC 1
1.1 Introduction
1.2 The individualised planning approach
• Table 1: Example of an individualised plan
• Table 2: Service delivery models.
1.3. Communication and trust
• Activity 1.1: Read
1.4. Roles and responsibilities
• Table 3: Roles and responsibilities.
1.5. Legal, ethical and organisational requirements
• Table 4: Legal and ethical requirements.
• Activity 1.2: Think about.
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QUIZ!
TOPIC 2: PROVIDING
SUPPORT SERVICES
• Using the individualised plan to provide the required
support
• Using devices and assistive technology
• Understanding duty of care and dignity of risk
• Assisting the client to take pre-packaged medication
in line with written direction from a health professional
• Respecting and including the family, carer or other
significant people
• Providing a healthy, safe and comfortable
environment
• Recognising requirements outside of the scope of
your job role.
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TOPIC 2
2.1 Introduction
2.2. Providing identified support
• Table 5: Common process or procedure
• Activity 2.1: Watch
• Activity 2.2: Read
• Activity 2.3: Watch
• Activity 2.4: Read.
2.3. Assistive technology, equipment and aids
• Table 6: Common process or procedure using assistive aids
• Activity 2.5: Watch.
2.4. Medication
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TOPIC 2 CONTINUED
2.5. Respect and the support team
• Activity 2.6: Watch.
2.6. Duty of care
• Activity 2.7: Read.
2.7. Maintaining a safe and healthy, clean and comfortable environment
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QUIZ!
TOPIC 3: MONITORING
SUPPORT ACTIVITIES
• Understanding how to monitor your own work, so you
meet the required standards of support
• How to recognise and respond to risk
• How to involve the person in discussions about their
support services to determine whether their needs are
being met
• How to recognise signs of additional or unmet needs.
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TOPIC 3
3.1. Introduction
3.2. Monitoring and maintaining standards
3.3. Recognising and responding to risk
• Table 7: Client risk and response
• Table 8: Worker risk and response
• Table 9: Environmental risk and response
• Activity 3.1: Read
• Activity 3.2: Watch.
3.4. Risk and self-determination
• Activity 3.3: Read.
3.5. Meeting individual needs
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TOPIC 3 CONTINUED
3.6. Additional or unmet needs
• Table 10: Unmet needs and responses.
3.7. Supporting self-determination
• Table 11: Supporting self-determination.
• Activity 3.4: Read.
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QUIZ!
TOPIC 4: COMPLETE
REPORTING AND
DOCUMENTATION
• Understanding how to maintain privacy and
confidentiality
• Following organisational reporting requirements
• Completing and storing documentation.
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TOPIC 4
4.1. Introduction
4.2. Privacy and confidentiality
• Activity 4.1: Read.
4.3. Reporting requirements
• Activity 4.2: Read
• Activity 4.3: Read
• Table 12: Documentation.
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QUIZ!
LEARNING ACTIVITIES
The following learning activities can be completed in both the classroom and in the
workplace. They are provided to further develop your skills and knowledge and to prepare
you for assessment. Your trainer will advise you on the timeframes for the activities. Make
notes about the activities you complete and hand this document to your trainer when you
have finished.
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SUMMARY
Determine personal support requirements
Provide support services
Monitor support activities
Complete reporting and documentation.
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ASSESSMENT
Assessment Task 1: Knowledge questions
Assessment Task 2: Portfolio
• Portfolio section 1: Assessor observations – simulations
• Portfolio section 2: Reflective journal
• Portfolio section 3: Assessor observations – work setting
• Portfolio section 4: Supervisor report.
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THANK YOU!
