Contents

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Enova has identified the below ECMs during the Energy Audit Level 1 performed across 3 hotels in JA
The resort, Dubai, UAE

1. Optimization of existing BMS.

2. Supply and Installation of heat pumps at selected locations.
3. Replacement of existing Air-cooled Chillers with New Energy efficient screw Chillers with VFD.
4. Variable primary conversion system with bypass pipeline modifications from existing constant primary &
variable secondary system.
5. Cooling tower water blow down reduction system.
6. Supply and Installation of new BMS.
7. Supply and installation of VFDs for selected AHUs/FAHUs motors

Following the implementation phase, the operation & maintenance along with the measurement &
verification phase will begin. During this time Enova will complete the maintenance activities for the
installed equipment listed in the table above. Specific maintenance plan and checklist can be found
later in the document.

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The Service Provider shall carry out the Planned Preventive Maintenance & Reactive calls on asset
which installed by Service Provider, as well as the routine/preventive maintenance to economically
prolong useful life. These activities are not only in accordance with the recommendations and
requirements of the manufacturers, but also incorporate the Service Provider’s experience, expertise
& industrial best practice.
The Service Provider shall undertake all required systematic preventive maintenance actions.
The scope of the Services covers the following items for the Client with effect from the Effective Date.
Operation and maintenance of the equipment and installations covered by the Facilities Management
Services.

 Maintenance (both preventive and corrective) of systems, equipment and functions falling
within the scope of services.
 Supply of all consumables listed below which may be necessary for providing the services
listed in our contract.
 All oil, grease or any lubricant required for the lubrication of motor bearings, pivots, valves
and any other parts.
 All degreasing or chemical agents for cleaning AHUs, FCUs and any other mechanical,
electrical, electronic equipment
 All rags, soaps, detergent, and other cleaning materials/agents/disinfectant
 Tape e.g. insulation tape, masking tape
 Bolts and nuts, screws, nails, studs, washers, UPVC gum, connectors, split pins cable ties,
clips, springs, nipples, rubber pads, cable lugs
 Supply of all tools (excluding High Access Equipment’s, large or specialized tools),
transportation and communication devices required to effect or facilitate the execution of
the Services.

At the time of such maintenance operations, the Service Provider shall take reasonable measures to
limit or avoid any inconvenience to the operations of the Site and / or owners and users.
Preventive Maintenance (From 8.00 am to 5.00 pm Monday to Saturday).
The details of these services are contained in the maintenance instructions entered the relevant
information system within three months of the Effective Date and will be updated as many times as
necessary (going into service, modification to or replacement of equipment, etc.).
Service requests will be logged and attended as below.

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A summary description of the activities to be carried out during the maintenance is as follows:
Quarterly Maintenance:

( ) 1- Switch off the power supply.

( ) 2- Check that the green LED has gone off and wait for the capacitors to discharge
(3 to 10 min depending on the drive power rating).
( ) 3- DC voltage at the + and - terminals or PA and PB terminals may reach 850 V
ENOVA-PPM-
depending on the line supply voltage.
VFD-3M
( ) 4- Check the condition and tightness of connections.
( ) 5- Ensure that the temperature around the unit remains at an acceptable level
and that ventilation is effective.
( ) 6- Remove any dust from the drive.

( ) 1-Check for any mechanical damage and all attachments such as cable boxes,
terminal boxes, fan cowls are securely in position. Check there is no abnormal vibration,
heating, noise or smell. Check machine is securely mounted and all guards are in
ENOVA-PPM- position.
MOTOR-3M ( ) 2-Check for signs of overheating and deterioration of insulation.
( ) 3-Mountings-Check condition.
( ) 4-Motor casing-Check ventilating louvres are clear.
( ) 5-Bearings - 3 monthly-Lubricate where external nipples or lubricators are fitted.

( ) 1-Check for any mechanical damage and all attachments such as cable boxes,
terminal boxes, fan cowls are securely in position. Check there is no abnormal vibration,
heating, noise or smell. Check machine is securely mounted and all guards are in
position.
( ) 2-Check for signs of overheating and deterioration of insulation.
( ) 3-Mountings-Check condition.
ENOVA-PPM- ( ) 4-Motor casing-Check ventilating louvres are clear.
MOTOR-12M ( ) 5-Bearings - 3 monthly-Lubricate where external nipples or lubricators are fitted.
( ) 6-Brushes-Check condition and replace if necessary.
( ) 7-Windings-Inspect , clean and test winding as per manufacture recommendations
( ) 8-Terminals and connections-Check and ensure that they are secure.
( ) 9-Rating-Check motor running current.
( ) 10-Electrical tests on supply cable from local isolation to motor: Insulation
resistance and earth continuity.

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 ( ) 1- Clean the filters, replace if necessary.

( ) 2- Check the physical condition of the unit.

( ) 3- Check for any vibration and abnormal noise.

( ) 4- Clean the drain tray and the drain.

ENOVA-PPM-
HEAT PUMP-3M ( ) 5- Check all the electrical controls.

( ) 6- Check the blower status.

( ) 7- Clean the related grills/louvers.

( ) 8- Check / clean condenser coil.

( ) 1- Clean the filters, replace if necessary.

( ) 2- Check the physical condition of the unit.

( ) 3- Check for any vibration and abnormal noise.

ENOVA-PPM- ( ) 4- Clean the drain tray and the drain.

HEAT PUMP-
( ) 5- Check all the electrical controls.
12M
( ) 6- Check the blower status.

( ) 7- Clean the related grills/louvers.

( ) 8- Check / clean condenser coil.

( ) 9- Check for corrosion and take corrective measures. ( ) 10- Check all electrical
connections and wires.
( ) 11- Check return air quantity, velocity and temperature are record accordingly.
( ) 12- Check supply air quantity, velocity and temperature are record accordingly.
( ) 13- Check unit mounting/anti-vibration pads and replace where required. ( ) 14-
Check flexible ducts connections and repair / replace if necessary.
( ) 15- Lubricate the condenser fan motor shaft bushing with the recommended oil.
( ) 16- Thermostat - Clean and remove dust on the sensor diffuser using soft brush.
( ) 17- Thermostat - Check tightness of control wire connections and clean terminal.
ELECTRICAL CONTROL PANEL PRECAUTIONS
( ) 1- Anyone testing electrical systems should take precautions to assure the safety of
themselves and others, as well as for protection of the equipment under test.
( ) 2- Always assume that all wiring and parts are energized.
( ) 3- Even though connections to the panel have been broken, it is possible that other
circuits are still “hot”.
( ) 4- All work on the panel should be done by a qualified technician while standing on a
rubber matt
INSTRUCTION SET
( ) 1- Check Bus-bars for visible signs of overheating, loose connections etc. and check
integrity of bus bar connections and cable lap-off connections

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 ( ) 2- Check that insulating barriers are in place, particularly over incoming terminal.
( ) 3- Check control panel wiring for signs of overheating or burn marks, replace any suspect
conductors.
( ) 4- Check all connections, terminations, earth cables and links for security and tightness.

( ) 5- Ensure cable connections are tightened to the correct torque.

( ) 6- Check that the panel is correctly bind to earth.
( ) 7- Inspect switchgear for signs of overheating or burn marks, replace any suspect
conductors.
( ) 8- Check switchgear connections, terminations, earth cables and links for security and
tightness, ensure cable connections are tight & terminated.
( ) 9- Instrumentation; Check for accuracy and correct operation.
( ) 10- Check Capacitor bank is working and that the correct capacity is fitted for the correct
load.
( ) 11- Check that all circuit breakers and isolator operate correctly.
( ) 12- Remove debris, dirt, and other foreign objects from all components, housings,
cabinets, panels, etc. by using vacuum cleaner
( ) 13- Check for mechanical support in good condition
( ) 14- Checking metering devices and calibration if required

( ) 1- Press the STATUS key on the keypad and ensure no fault messages are displayed.

( ) 2- Disconnect Power Source and Lock Out. Check tightness of Power Wiring connections.

( ) 3- Remove surface debris.

ENOVA-PPM- ( ) 4- Check compressor oil level.

CHILLER AIR-3M
( ) 5- Read the operating pressures and temperatures.

 Record Entering Chilled Water Temperature ___________

 Record Entering Chilled Water Pressure ___________

 Record Leaving Chilled Water Temperature ___________

 Record Leaving Chilled Water Pressure ___________

 Record Superheat Temperature ___________

 Record Sub cooling Temperature ___________

( ) 6- Visually check the heat exchangers, compressors and pipe work for damage and gas
leaks.

( )7- Assure there is a level of refrigerant in the evaporator sight glass, and charge the system
with refrigerant if necessary. ( ) 8- Rinse the coil with tap water.

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 ( ) 9- Record the load of the chiller and outside air temperature.

( ) 10- Clean the fans.

( )11- Clean the strainers.

( ) 12- Check Flow Switch Control.

( ) 1- Press the ?STATUS? key on the keypad and ensure no fault messages are
displayed.
( ) 2- Disconnect Power Source and Lock Out. Check tightness of Power Wiring connections.
( ) 3- Remove surface debris.
( ) 4- Check compressor oil level.
( ) 5- Read the operating pressures and temperatures.
ENOVA-PPM-  Record Entering Chilled Water Temperature ___________
CHILLER AIR-12M  Record Entering Chilled Water Pressure ___________
 Record Leaving Chilled Water Temperature ___________
 Record Leaving Chilled Water Pressure ___________
 Record Superheat Temperature ___________
 Record Sub cooling Temperature ___________
( ) 6- Visually check the heat exchangers, compressors and pipe work for damage and gas
leaks.
( ) 7- Assure there is a level of refrigerant in the evaporator sight glass, and charge the
system with refrigerant if necessary.

( )8- Rinse the coil with tap water.

( ) 9- Record the load of the chiller and outside air temperature.

( ) 10- Clean the fans.

( )11- Clean the strainers.

( ) 12- Check Flow Switch Control.

( ) 13- Check vibration isolators and tighten bolts.

( ) 14- Check the chiller efficiency.

( ) 15- Check the AAV Automatic Air Release Valves.

( )16- Check Flow Switch Control.

( ) 17- Check power contractors and electrical connections tightness and clean terminal.

( ) 18- Check earth bonding is in good condition.

ELECTRICAL CONTROL PANEL PRECAUTIONS

( ) 1- Anyone testing electrical systems should take precautions to assure the safety
of themselves and others, as well as for protection of the equipment under test.
( ) 2- Always assume that all wiring and parts are energized.
( ) 3- Even though connections to the panel have been broken, it is possible that
other circuits are still ?hot?.

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( ) 4- All work on the panel should be done by a qualified technician while standing
on a rubber matt

INSTRUCTION SET
( ) 1- Check Bus-bars for visible signs of overheating, loose connections etc. and
check integrity of bus bar connections and cable lap-off connections
( ) 2- Check that insulating barriers are in place, particularly over incoming
terminal.
( ) 3- Check control panel wiring for signs of overheating or burn marks, replace any
suspect conductors.
( ) 4- Check all connections, terminations, earth cables and links for security and
tightness.
( ) 5- Ensure cable connections are tightened to the correct torque.
( ) 6- Check that the panel is correctly bind to earth.
( ) 7- Inspect switchgear for signs of overheating or burn marks, replace any
suspect conductors.
( ) 8- Check switchgear connections, terminations, earth cables and links for
security and tightness, ensure cable connections are tight & terminated.
( ) 9- Instrumentation; Check for accuracy and correct operation.
( ) 10- Check Capacitor bank is working and that the correct capacity is fitted for the
correct load.
( ) 11- Check that all circuit breakers and isolator operate correctly.
( ) 12- Remove debris, dirt, and other foreign objects from all components,
housings, cabinets, panels, etc. by using vacuum cleaner
( ) 13- Check for mechanical support in good condition
( ) 14- Checking metering devices and calibration if required

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Minor Maintenance:

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Major Maintenance:

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 ( ) 1- Maintain regular back-ups of site-specific data.
( ) 2- Check operation of terminal and peripherals.
( ) 3- Remove dust accumulation from interior, clean exterior.
( ) 4- Remove unwanted data from hard drive.
( ) 5- Check software file against release details.
( ) 6- Remove multiple file copies and in appropriately located files.
( ) 7- Check alarm records for nuisance alarms and rectify.
( ) 8- Run the BMS IA test and rectify any reported error.
( ) 9- Ensure proper operation of the BMS IA database.
( ) 10- Check file checksums against backup terminal, correct if any differences.
ENOVA-PPM-
( ) 11- Ensure all files are present in the outstation.
BMS-3M
( ) 12- Check outstation error status.
( ) 13- Check operation of outstations.
( ) 14- Check controller power status.
( ) 15- Verify that all voltage from power supply board are within limits.
( ) 16- Check correct fuse ratings.
( ) 17- Check substation configuration against usage.
( ) 18- Clean outstation internal and external.
( ) 19- Test accuracy if sensors, transducers, actuators, adjust / replace as necessary.
( ) 20- Test operation of digital input for appropriate alarm response and correct
short test.

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 1. Each unit will be provided 4 routine services in a year
2. Each Routine Service will consist of:
Vendor’s- 1. Checking and Operation of control panel functionality
PPM- 2. Checking the electrical connections within panel.
Cooling
3. Checking and clearing the alarms displayed on HMI
tower
blowdown- 4. Checking functioning of Motorized Valves & Pumps
3M 5. Checking of Manual ball valves
6. Checking leakages in piping and joints
7. Checking the operation cycles e.g Blowdown Cycle, Reactor Cleaning Cycle
etc.

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The service request priorities are used to define the category and required response of the service request.
The priorities are defined below. The service provider will in respect to all reactive requests received through
the Call Centre, respond within the time periods set out in the Service Level Agreement below:

Response Time: This is defined as the time in which the Service Provider is required to physically attend at the
location of a service request (within working hours). The response time will vary depending upon the nature
of the service request and the priority awarded as mentioned below. Enova Working Hours will be 8 am to 5
pm from Monday to Saturday.

EMERGENCY – works refers to HIGH priority (Priority 1) work and is defined as failures that may be
immediately threatening to life, health, property, or environment, may present a significant business risk,
seriously affect occupation, or the building occupants’ operational effectiveness, health hazard.
Response to such calls required at the premises, within 60 Minutes of the problem being noticed and/or calls
being reported at helpdesk during working hours and within 3 hours after working hours.

URGENT- refers to ‘Medium priority (Priority 2) work and is defined as ‘failure or wants of repair that affect
amenities and present a business risk, but do not seriously affect occupation, health or building occupants’
operational effectiveness.
Response to such calls required at the premises, within 2 hours of the problem being noticed and/or calls
being reported at helpdesk during working hours and within 4 hours after working hours.

NORMAL - refers to ‘priority low’ (Priority 3) work and is defined as work or service failure which does not
present a significant business or human risk and does not affect occupation, building occupants or operational
effectiveness.
Response to such calls required at the premises, within 24 hours of the problem being noticed and/or calls
being reported to the helpdesk. If Enova receives a normal service request after working hours, then the work
will be attended to on the following working day.

Priority Category Working After working

hours hours
P1 Emergency 1 Hour 3 Hours
P2 Urgent 2 Hours 4 Hours
24
P3 Normal 24 Hours
Hours

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Enova will deploy a dedicated technical team to complete the Planned Preventive Maintenance and
Reactive/Corrective Maintenance as required. The team will consist of A Supervisor, supported by a
team of Technicians while the overall contract will be managed by our offsite Operations Engineer.

Flow chart for Planned Preventive Maintenance:

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Flow chart for Corrective Maintenance: -

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 Customer satisfaction form CSF Flow Chart

Task Completed

Customer satisfaction sent

Rating above
End
Email/SMS Fair

Email notification
with Survey action
plan form Sent to
Call Center
Next Level
Evaluation form to presented escalation
Call Center to
by the Technical team to the
customer for 2 evaluation
Reopen & Escalate
and signature to the site Engineer/
level

Form Attached to
the task with Action Taken and evaluatio
form sent to Call Center after
necessary events
Client & OPS signature
and close the task Within 48 hrs

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CMMS:
ENOVA will use FSI as the Maintenance Management Tool, which will be customized and adapted to
meet our client’s requirements.

Guaranteeing maximum lifecycle for assets

Enova’s CAFM (Computer Aided Facilities Management) system provides the link between the
administration and operation at the site and complements the work with the following:

Bar code and register of all assets.

Provide a comprehensive planning and
scheduling system,
Maintain and manage all assets.
Ensure that Client has real time, online Phone Call Registration
Online Registration
access at all times.

Develop and maintain all of Client’s asset management

functions.

The system is also equipped with a mobile application providing agility, flexibility and control. All work
orders are transferred to the appropriate person with the right
level of priority. Enova’s Performance Management System
measures individual performance of each provider, as well as the
collective performance.
The production of relevant, accurate, and meaningful information
on service delivery and management performance is critical to our
ability to demonstrate effective performance. The performance reporting is automated through an
integrated and documented approach within the CAFM system. Enova’s Performance Management
System categorizes Key Performance Indicators and delivers accurate measurement of results and
efficient performance scoring.
Helpdesk:
ENOVA will provide Customer with a 24/7 Helpdesk Service.

Help Desk Process and Complaint Registration

Customer will have 2 ways to register the complaint:
1) Online through www.enova-me.com/online
2) Through a call center operator who will answer the call within 15 seconds.
The call will be answered by one of our multilingual call center agents (Arabic, English, Tagalog, Hindi
and other languages spoken).

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Enova Organization Chart

Reyadh Ayesh
Sr. Director – Regional
Operations

Nazih DaoudS
Head of Operations

TBA Engineer-Operation

TBA
Supervisor-Operations

Operations Team

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 ENOVA Facilities Management LLC

Escalation Contact
Name Designation Role Activities Email ID
Level Number

Escalation - 1 Helpdesk Helpdesk Helpdesk Day to day operation 800 36682 [email protected]

Site
Escalation - 2 TBA Supervisor Day to day operation TBP TBA
Operations

Engineer - Site
Escalation - 3 TBA Day to day operation TBP TBA
Operations Operations

Contractual &
financial related
Nazih Contract in issues/HO office +971 56 177
Escalation - 4 Head of [email protected]
Daoud charge support/Unresolvable 0729
operation
matters/Strategy
discussions

Regional Sr. Strategy

Reyadh Executive
Escalation - 5 Director of discussion/Major +971 55 895 reyadh.ayesh@enova-
Ayesh management
Operations escalations 4293 me.com

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