Optiplex Tower Spec Sheet 7020
Optiplex Tower Spec Sheet 7020
configurability
OptiPlex Tower
Intel® Core™ processors (14th Gen) [Gen ID: 7020]
Sustainable
innovation
OptiPlex is passionate about reducing our
products’ carbon footprint and helping our
customers make an impact on the future.
Committed to circular design throughout the
lifecycle, we’re driving the innovative use of
materials, packaging, energy conservation,
recycling and even repairability.
OptiPlex Towers are built with up to 53.6% OptiPlex Towers ship in packaging made with Sharing eco-label certifications
Post-consumer recycled plastic (PCR) at least 90% recycled or renewable content3 to help our customers make informed,
and closed loop ITE derived plastic.1 reduce our logistical footprint. Select desktops sustainable IT purchase decisions.
And now select chassis contain up to 50% are also eligible for multipack shipping which OptiPlex Tower is registered EPEAT
Post-industrial recycled steel.2 helps reduce packaging and transportation Gold with Climate+ designation,
waste4. Multipack packaging is designed with meeting the industry’s best practices
100% recycled or renewable corrugate.5 for decarbonization.6
Built with high-quality components, the Tower Asset Recovery Services makes it easy for EPEAT Gold, ENERGY STAR® and TCO
drives top performance and value throughout its our customers to retire legacy equipment 9.0 certifications available6
lifecycle.7 From the new User Selected Thermal securely and responsibly, regardless of brand.
Table (USTT), chose to work in Quiet mode, Prioritizing material reuse lets us extend the
designed for enhanced energy-conservation and product lifecycle and maximize value return.
up to 39% quieter acoustics for your Tower.7 And The outcome is a seamless transition from
Dell makes it simple to access and replace parts old to new technology, that protects both your
to get the most life out of our products. business and the planet.8
AI-enabled solutions
from Dell
Transform work with new levels of productivity
Powering the world’s most intelligent Accelerate business success with AI-powered
commercial PC’s1 multi-tasking
Built-in AI from Dell Optimizer, with advanced privacy With features like Copilot in Windows2, get better answers,
features, optimizes audio, connectivity, performance grow your skills, and effortlessly optimize workflows.
and configurability, all in one software.
Windows 11 Pro on Dell PCs come with the latest advances
Experience clearer, more productive conference calls. in security and AI delivered conveniently to your desktop.
Your PC’s sound, mic and network performance is
optimized discreetly by Dell Optimizer, so you can stay
confidently engaged in meetings.
Learn More ›
Minimize user downtime and IT admin hours3 Help combat advanced threats with
foundational security
Rely on the AI-driven technology of ProSupport Suite for
PCs to automate support tasks, detect and deploy fixes and Only Dell provides firmware-level threat detection integration
generate security scores for your fleet. via third-party security consoles* with AI-powered
capabilities, e.g., CrowdStrike and Carbon Black.**
*Based on Dell internal analysis, September 2023. Applicable to PCs on Intel processors. Not all features available with all PCs. Additional purchase required for some features.
**Integrations available for CrowdStrike Falcon Insight XDR and Carbon Black Audit & Remediation.
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OPTIPLEX TOWER
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OPTIPLEX TOWER
Simplify IT
Our most secure1 and most manageable6
offerings make IT management a breeze
SECURITY MANAGEABILITY
Improve fleet-wide security with Manage your fleet of PCs - reliably and easily
multiple layers of defense
Reduce the attack surface and enhance long-term Help secure and optimize your endpoints and deliver
cyber resilience with Dell Trusted Workspace end-user productivity with Dell Manageability Solutions
Dell offers the industry’s most secure commercial Dell Trusted Update Experience makes it simple to
PCs1 with protections competitors cannot match: update endpoints, packing the latest BIOS, driver, and
firmware version. Dell is the only Top-5 PC vendor that:
Be secure from first boot Publishes2 a device drivers and downloads release schedule:
Rigorous, state-of-the-art supply chain controls and Dell-unique IT Admins can deploy fleet-wide device updates on a predictable
Secured Component Verification reduce the risk of product tampering. timeline.
Spot ticking timebombs Performs3 integrated validation of all driver and BIOS modules in
Early-alert feature Indicators of Attack, offered only by Dell, scans an update:
for behavior-based threats. IT Admins can expect a trusted, system compatible update
deployment, across a fleet of devices.
Stay protected from evolving threats Dell has the industry’s first:6
Only Dell offers off-host BIOS and firmware verification, providing Binary Large Object (BLOB) package-based solution using Microsoft
greater security than other PCs. The latest Intel vPro®-based PCs Intune
provide an estimated 70% attack surface reduction.5 Systems Management Solution to integrate with Workspace ONE
Layer on advanced threat protection with software from our Hardware OEM systems management solution to integrate with Intel
ecosystem of best-of-breed partners. vPro®
Only Dell integrates device telemetry1 with industry-leading software to Learn More ›
improve fleet-wide security.4
One BIOS
OptiPlex facilitates easy maintenance with a single BIOS across new
Learn More › Micro, Small Form Factor and Tower configurations and a single BIOS
for All-in-Ones.
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OPTIPLEX TOWER
2.6B 641
Pounds of electronics Hours of admin time saved
recovered since 20076 per year4
Let Dell help you securely and With advanced telemetry and
responsibly retire your old IT AI, IT teams can remotely
equipment - regardless of brand – manage the health of their
Dell Premier
to allow for a seamless transition Dell fleet, anticipate and
from old to new technology, while
protecting both your business and 297% resolve issues and automate
PC updates.
the planet. ROI over 4 years5
Learn more>
Modernize IT purchasing by shopping your
Learn more>
catalog in a tailored online solution. Gain
control over the entire IT ecosystem to
cut costs, standardize ordering, access
analytics and more.
Learn more>
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OPTIPLEX TOWER
ONE
OptiPlex Tower
TWO base configuration options*
Large capacity (18.7L) design houses additional slots Space-conscious (14.6L) chassis offers a 20% smaller
Size
and storage footprint than Tower Plus
Storage 3 M.2 SSD along with hard drive bays for data storage 1 M.2 SSD along with hard drive bays for data storage
4 PCI / PCIe slots to expand functionality1 M.2 slot for Wi-Fi 3 PCIe slots to expand functionality
Additional
and Bluetooth card; Optional Optical Disc Drive; Optional Media 1 M.2 slot for Wi-Fi and Bluetooth card for wireless peripherals
features
Card Reader
Native USB
10 USB ports with 1 USB-C 3.2 Gen 2x2 (20 Gbps) (data only) 8 USB ports with 1 USB-C 3.2 Gen 1 (5 Gbps) (data only)
ports
Native video 3 DisplayPort 1.4a ports supporting up to 4K resolution at 1 DisplayPort 1.4a port supporting up to 4K resolution at 60 Hz
ports 60 Hz** 1 HDMI 1.4b port supporting up to FHD resolution**
New use of
N/A Contains up to 50% post-industrial recycled steel
recycled steel
New Thermal
New User Selectable Thermal Table (USTT), designed for quieter and cooler experience
Management
*Base configuration determines the set of customizable features available for this PC.
**Supports up to 4 monitors (option to choose Advanced Customization for add-on port) 8
OPTIPLEX TOWER
Intel UHD Graphics 770 for Intel Core™ i5-14500 vPro , i5-14600 vPro ,
® ® ® ® Intel® UHD Graphics 730 for Intel® Core™ i3-14100 (14th Gen) and Intel®
i5-14600K vPro®, i7-14700 vPro®, i7-14700K vPro®, i9-14900 vPro® and Core™ i3-12100 (12th Gen) processors
i9-14900K processors (14th Gen) Intel® UHD Graphics 770 for Intel® Core™ i5-14500/i5-14600 vPro® (14th
Discrete Graphics: Gen) and Intel® Core™ i5-12500 vPro® (12th Gen) processors
AMD Radeon™ RX 6300, 2 GB GDDR6 Discrete Graphics:
AMD Radeon™ RX 6500, 4 GB GDDR6 AMD Radeon™ RX 6300, 2 GB GDDR6
NVIDIA® GeForce® RTX™ 4060, 8 GB GDDR6 AMD Radeon™ RX 6500, 4 GB GDDR6
MEMORY 1,2 8 GB: 1 x 8 GB, DDR5, 4400 MT/s, UDIMM, single-channel For Intel® 300 or Intel® Core™ i3-14100/i5-14500 vPro® (14th Gen ) or Intel®
16 GB: 1 x 16 GB, DDR5, 4400 MT/s, UDIMM, single-channel Core™ i3-12100/i5-12500 (12th Gen) processors:
16 GB: 2 x 8 GB, DDR5, 4400 MT/s, UDIMM, dual-channel 8 GB: 1 x 8 GB, DDR5, 4800 MT/s, UDIMM, single-channel
32 GB: 1 x 32 GB, DDR5, 4400 MT/s, UDIMM, single-channel 16 GB: 1 x 16 GB, DDR5, 4800 MT/s, UDIMM, single-channel
32 GB: 2 x 16 GB, DDR5, 4400 MT/s, UDIMM, dual-channel 16 GB: 2 x 8 GB, DDR5, 4800 MT/s, UDIMM, dual-channel
32 GB: 4 x 8 GB, DDR5, 4000 MT/s, UDIMM, dual-channel 32 GB: 1 x 32 GB, DDR5, 4800 MT/s, UDIMM, single-channel
64 GB: 2 x 32 GB, DDR5, 4400 MT/s, UDIMM, dual-channel 32 GB: 2 x 16 GB, DDR5, 4800 MT/s, UDIMM, dual-channel
64 GB: 4 x 16 GB, DDR5, 4000 MT/s, UDIMM, dual-channel 64 GB: 2 x 32 GB, DDR5, 4800 MT/s, UDIMM, dual-channel
128 GB: 4 x 32 GB, DDR5, 3600 MT/s, UDIMM, dual-channel
For Intel® Core™ i5-14600 vPro® processor (14th Gen):
8 GB: 1 x 8 GB, DDR5, 5600 MT/s, UDIMM, single-channel
16 GB: 1 x 16 GB, DDR5, 5600 MT/s, UDIMM, single-channel
16 GB: 2 x 8 GB, DDR5, 5600 MT/s, UDIMM, dual-channel
32 GB: 1 x 32 GB, DDR5, 5600 MT/s, UDIMM, single-channel
32 GB: 2 x 16 GB, DDR5, 5600 MT/s, UDIMM, dual-channel
64 GB: 2 x 32 GB, DDR5, 5600 MT/s, UDIMM, dual-channel
STORAGE 1,3 512 GB, M.2 2230, Gen 4 PCIe NVMe, SSD, Class 25 512 GB, M.2 2230, Gen 4 PCIe NVMe, SSD, Class 25
1 TB, M.2 2230, Gen 4 PCIe NVMe, SSD, Class 25 1 TB, M.2 2230, Gen 4 PCIe NVMe, SSD, Class 25
2 TB, M.2 2230, Gen 4 PCIe NVMe, SSD, Class 25 2 TB, M.2 2230, Gen 4 PCIe NVMe, SSD, Class 25
256 GB, M.2 2230, Gen 4 PCIe NVMe, SSD, Class 35 256 GB, M.2 2230, Gen 4 PCIe NVMe, SSD, Class 35
512 GB, M.2 2230, Gen 4 PCIe NVMe, SSD, Class 35 512 GB, M.2 2230, Gen 4 PCIe NVMe, SSD, Class 35
1 TB, M.2 2230, Gen 4 PCIe NVMe, SSD, Class 35 1 TB, M.2 2230, Gen 4 PCIe NVMe, SSD, Class 35
256 GB, M.2 2230, Gen 4 PCIe NVMe, SSD, Self Encrypting Opal 2.0, Class 35 256 GB, M.2 2230, Gen 4 PCIe NVMe, SSD, Self Encrypting Opal 2.0, Class 35
512 GB, M.2 2280, Gen 4 PCIe NVMe, SSD, Class 40 512 GB, M.2 2280, Gen 4 PCIe NVMe, SSD, Class 40
1 TB, M.2 2280, Gen 4 PCIe NVMe, SSD, Class 40 1 TB, M.2 2280, Gen 4 PCIe NVMe, SSD, Class 40
2 TB, M.2 2280, Gen 4 PCIe NVMe, SSD, Class 40 512 GB, M.2 2280, Gen 4 PCIe NVMe, SSD, Self Encrypting Opal 2.0, Class 40
512 GB, M.2 2280, Gen 4 PCIe NVMe, SSD, Self Encrypting Opal 2.0, Class 40 1 TB, M.2 2280, Gen 4 PCIe NVMe, SSD, Self Encrypting Opal 2.0,
1 TB, M.2 2280, Gen 4 PCIe NVMe, SSD, Self Encrypting Opal 2.0, Class 40 Class 40
4 TB, 5400 RPM, 3.5-inch, SATA, HDD 1 TB, 7200 RPM, 3.5-inch, SATA, HDD
1 TB, 7200 RPM, 3.5-inch, SATA, HDD 2 TB, 7200 RPM, 3.5-inch, SATA, HDD
2 TB, 7200 RPM, 3.5-inch, SATA, HDD
WIRELESS Intel® Wi-Fi 6E AX211, 2x2, 802.11ax, MU-MIMO, Bluetooth® 5.3 wireless card Intel® Wi-Fi 6E AX211, 2x2, 802.11ax, MU-MIMO, Bluetooth® 5.3 wireless card
Realtek Wi-Fi 6 RTL8852BE, 2x2, 802.11ax, MU-MIMO, Bluetooth® 5.3 Realtek Wi-Fi 6 RTL8852BE, 2x2, 802.11ax, MU-MIMO, Bluetooth® 5.3
wireless card wireless card
Realtek Wi-Fi 6 RTL8851BE, 1x1, 802.11ax, MU-MIMO, Bluetooth® 5.3
wireless card
AUDIO & SPEAKERS 1 Realtek Audio Controller ALC3246-CG Realtek Audio Controller ALC3204-CG
POWER 260W 80 PLUS Bronze internal power supply unit 180W 80 PLUS Bronze internal power supply unit
500W 80 PLUS Platinum internal power supply unit 300W 80 PLUS Platinum internal power supply unit
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OPTIPLEX TOWER
SLOTS 4 SATA 3.0 slots for Hard Disk Drive and Optical Disc Drive; ODD supports 3 SATA 3.0 slots for Hard Disk Drive and Optical Disc Drive; ODD supports
SATA 2.0 SATA 2.0
3 M.2 2230/2280 slots for solid-state drive 2 Full-height Gen3 PCIe x1 slots
1 Full-height Gen4 PCIe x16 slot 1 M.2 2230/2280 slot for solid-state drive
1 Full-height Gen3 PCIe x4 open-end slot 1 Full-height Gen3 PCIe x16 slot
1 Full-height Gen3 PCIe x1 slot 1 M.2 2230 slot for WiFi and Bluetooth combo card
1 Full-height PCI slot
1 M.2 2230 slot for WiFi and Bluetooth combo card
1 SD-card 4.0 slot (optional)
ADD IN CARDS USB Type-C® 3.2 Gen 2 (10 Gbps) PCIe Card, Full Height USB Type-C® 3.2 Gen 2 (10 Gbps) PCIe Card, Full Height
Serial/Parallel Port Card, Full Height USB 3.2 Gen 2 PCIe Card, Full Height
I226 PCIe x1 2.5 GbE NIC card Serial/Parallel Port Card, Full Height
Powered Serial PCIe card PS/2 and Serial port card, Full Height
USB 3.2 Gen 2 PCIe Card, Full Height Zoom PCIe Card for Additional SSD
Powered USB PCIe Card (Full Height, 1x 24V, 2x 12V)
Thunderbolt PCIe card
PS/2 and Serial port card, Full Height
OPTICAL DRIVE Dell Slimline 8x DVD +/- RW (optional) Dell Slimline 8x DVD +/- RW (optional)
Dell Slimline 8x DVD +/- ROM (optional) Dell Slimline 8x DVD +/- ROM (optional)
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OPTIPLEX TOWER
Leading the industry in sustainable practices to reduce the environmental impact of our products and packaging.
Learn more: https://www.dell.com/en-us/lp/dt/sustainable-devices
Recycled ocean-bound plastic: N/A Ocean-bound plastic is collected within 50km (30mi) distance of an ocean
coastline or major waterway that feeds into the ocean. Using ocean-bound plastic
reduces the risk of endangering marine life and ecosystem with plastic waste.
Post-industrial recycled steel: Incorporating recycled steel helps minimize the usage of virgin material and
Tower Plus: No; Tower: 50% related mining activities, while re-purposing waste that would have ended up in
landfills (Available for select OptiPlex tower configurations).
Recycled or renewable materials - packaging: Using recycled or renewable materials lowers waste and helps lower
Tower Plus: at least 90%; Tower: at least 90% environmental impact. Materials may include recycled content and/or renewable
content, in the form of sustainably forested fibers.
ECO-LABELS 1 EPEAT Climate+™: This is a product level designation for EPEAT-registered products which meet the
Tower Plus: Yes; Tower: Yes industry's best climate criteria.
EPEAT: Meeting globally recognized eco-label certifications for sustainable IT, our
Tower Plus: Gold; Tower: Gold customers can trust that Dell products adhere to the highest energy-efficiency
specifications and other climate-related standards.
Product registry: https://www.epeat.net/
TCO Certified, Gen 9: TCO Certified is a leading sustainability certification for IT products, with a
Tower Plus: Yes; Tower: Yes comprehensive system of up-to-date criteria and independent verification.
Product registry: https://tcocertified.com/product-finder/
Energy Star 8.0: Energy Star 8.0 is a specification recognizing the most energy-efficient PC's,
Tower Plus: Yes; Tower: Yes backed by Environmental Protection Agency (US).
MULTI-PACK Dell Multi-pack: Dell Multi-pack offers a simpler, more efficient unboxing experience with less
SHIPPING 1 Tower Plus: Yes; Tower: Yes packaging waste and better pallet optimization for transportation.
ASSET RECOVERY Asset Recovery Services: Asset Recovery Services helps you resell, recycle or return-to-lease your legacy IT
SERVICES 6 Tower Plus: Yes; Tower: Yes equipment – regardless of brand or leasing agency – in a secure and sustainable
manner, while unlocking value that can be put towards future innovation. And if
you do it when assets are at their maximum value, you can transition to what’s
next with more money in your pocket.
GLOBAL US CEC MEPS compliant configurations available; Australia and New Zealand MEPS compliant configurations available; CEL, WEEE, Japan Energy Law, South
COMPLIANCE Korea E-standby, EU RoHS, China RoHS
REGULATORY 4,6 Product Safety, EMC and Environmental Datasheets; Dell Regulatory Compliance Home Page; Dell and the Environment;
Dell Optimizer, our AI-based optimization software, learns and responds to the way you work providing improved
application and device performance, clearer audio and more.
Learn more: Dell.com/Optimizer
Intelligent Audio AI-based neural noise technology removes intrusive sounds, echos, and reverb caused
by room acoustics from all ends of conference calls as well as mutes all background
noises when no speech is detected. Will also provide automated tuning for optimized
sound quality and on-screen notifications if voice quality drops in conference calls.
Presence Detection: Presence Detection is built-in for OptiPlex All-in-One with optional 5MP IR
Camera; all other OptiPlex desktop configurations require external device with a
compatible sensor, including select Dell monitors and webcams with proximity
sensors to experience these features. “Keep Alive” will prevent screen from
turning off; “Walk Away Lock” will turn off screen and lock system; and “Wake
on Approach” will awaken system, all based on user presence, providing screen
privacy while conserving energy consumption.
Network Optimization Automatically switches to the best available Wi-Fi network when congestion is
detected and uses multiple wired or wireless network connections to transfer
data and improve download speed. Allocates the maximum bandwidth to
conference application when you are on a call and allows you to prioritize which
applications receive the most bandwidth when the network is congested
Intelligent Ecosystem Convenient access to Dell Peripheral Manger and Dell Display Manager for
customization settings and controls for your Dell Peripherals and your
Dell Monitor.
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OPTIPLEX TOWER
Improve fleet-wide security with hardware and software protections from Dell Trusted Workspace.
Learn more: Dell.com/endpoint-security
MODEL NUMBER 1 OptiPlex Tower Plus and OptiPlex Tower (available for all configurations)
HARDWARE Dell SafeBIOS Verify the integrity of the BIOS with tamper detection and secure, off-host BIOS
AND FIRMWARE image capture.
(INCLUDED)
Dell SafeBIOS Indicators of Attack Early-alert feature scans for behavior-based threats. Telemetry integration with
popular third-party security and endpoint management solutions, e.g., Microsoft
Intune, CrowdStrike, Splunk.
Dell SafeBIOS CVE Detection Identify and address common vulnerabilities and exposures (CVEs) for the BIOS
and patch devices swiftly. *Available early 2024.
Dell Trusted Device Software that generates insights into the security state of a platform, monitoring
changes to BIOS attributes, detecting possible tampering of BIOS firmware,
and more.
Chassis intrusion switch Remotely detects hardware tampering and is integrated with Dell SafeBIOS
Indicators of Attack.
Kensington Security Slot™ (T-bar) Device locking option helps reduce the risk of a data breach. Standard slot that
can be paired with a standard security cable lock.
SPI Flash Tamper Detection Circuit Detects and prevents tampering with BIOS SPI flash chips on the motherboard.
HARDWARE Dell SafeID Secure end-user credentials with a unique hardware-based security solution to
AND FIRMWARE store and process user credentials. Credential security options vary by device.
(OPTIONAL)
Dell Secured Component Verification Provides assurance that the device and its components remain secure from
factory to first boot.
Dell SafeSupply Chain Detect tampering with this supply chain assurance offering. Available in US and
Canada only.
Hard drive wipes Sanitize the hard drive in accordance with National Institute of Standards and
Technology (NIST) guidelines with this supply chain assurance offering. Available
in US and Canada only. US and Canada only.
Intel ME Verification Verify the integrity of critical firmware using a secure off-host source. Requires
Intel vPro®.
OPAL drive / Self-encrypting drive (SED) Hardware-based full disk encryption that protects user data without storing
encryption keys in RAM where it can be accessed by malicious parties.
SECURITY Dell SafeGuard & Response: CrowdStrike, Carbon Black, Secureworks Threat detection, response and remediation
SOFTWARE
(OPTIONAL)
Dell SafeData: Absolute Self-healing for endpoints, applications and networks
McAfee Business Protection Simple, automated, all-in-one security made for small businesses
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OPTIPLEX TOWER
Securely manage & optimize your endpoints and deliver end-user productivity with Dell Manageability Solutions.
Learn more: Dell.com/command
DEPLOY SERVICES ProDeploy Flex for Client ProDeploy Flex allows customers with specific deployment needs to mix and
(OPTIONAL) 6 match standardized options to fit their needs.
ProDeploy Essentials for Client From initial PC setup and preparation to data transfer, whether remote or onsite,
ProDeploy Essentials is geared toward limited interruption for the end user.
ProDeploy for Client ProDeploy partners with IT to apply common customization of hardware settings
and software so systems meet IT specifications for security, software and
network protocols.
ProDeploy Plus for Client With ProDeploy Plus, we bring it all together to take care of end-user needs and
efficiently meet IT specifications while working with IT teams to plan, configure
and deploy systems that are ready-to-work, using modern solutions.
Asset Recovery Services Asset Recovery Services helps you resell, recycle or return-to-lease your legacy IT
equipment – regardless of brand or leasing agency – in a secure and sustainable
manner, while unlocking value that can be put towards future innovation. And if
you do it when assets are at their maximum value, you can transition to what’s
next with more money in your pocket.
Logistic Services Warehouse your products at our facility for up to 180 days and take delivery on
the day and time that best meets your needs. Schedule your IT resources to be in
place when you need them — on the exact day the new systems arrive. Available
in NA, EMEA and APJ.
Configuration Services Image Load, Asset Tag, BIOS Customization, HDD Partitioning, Software
Installation, Laser Etch, Data Security.
MANAGE SERVICES Lifecycle Hub Combines warehousing and inventory management with configuration services
(OPTIONAL) 6 and deployment expertise into one end-to-end solution. With included return,
repair, and refurbishing services, Dell Lifecycle Hub helps keep employees
working, maximizes use of device inventory and frees up IT resources to focus on
business priorities. Available in US, Austria, Belgium, Czech Republic, Denmark,
Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Poland,
Portugal, Slovakia, Spain, Sweden, UK.
Managed Detection and Response Pro Plus A fully-managed, 360-degree security operations solution designed to prevent
threats, quickly detect and contain attack attempts, and help recover your IT
environment in the event of a breach.
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OPTIPLEX TOWER
WARRANTY 4,6 3-5 Year Basic Warranty with Hardware Onsite Service 1-5 Year Basic Warranty with Hardware Onsite Service
SERVICES TERMS 6 3-5 Year ProSupport Same Business Day Service 1-5 Year ProSupport Same Business Day Service
3-5 Year ProSupport Next Business Day Onsite Service 1-5 Year ProSupport Next Business Day Onsite Service
3-5 Year Specialized Onsite Services Onsite Diagnosis Service 1-5 Year Specialized Onsite Services Onsite Diagnosis Service
3-5 Year ProSupport for Software 1-5 Year ProSupport for Software
3-5 Year ProSupport Flex for Client 1-5 Year ProSupport Flex for Client
3-5 Year ProSupport Channel Extended SKU's (Add 3 months) 1-5 Year ProSupport Channel Extended SKU's (Add 3 months)
3-5 Year ProSupport Plus Same Business Day Service 1-5 Year ProSupport Plus Same Business Day Service
3-5 Year ProSupport Plus for Client 1-5 Year ProSupport Plus for Client
ACCIDENTAL 3-5 Year Accidental Damage Service 1-5 Year Accidental Damage Service
DAMAGE 1
3-5 Year Accidental Damage with Theft Service 1-5 Year Accidental Damage with Theft Service
3-5 Year Accidental Damage Protection 1-5 Year Accidental Damage Protection
3-5 Year Complete Care Service 1-5 Year Complete Care Service
3-5 Year Keep Your Hard Drive 1-5 Year Keep Your Hard Drive
3-5 Year Keep Your Component - US FED only 1-5 Year Keep Your Component - US FED only
3-5 Year TechDirect: Parts and Labor Reimbursement 1-5 Year TechDirect: Parts and Labor Reimbursement
Product Disclaimers/Citations
OptiPlex Tower [Gen ID: 7020]
Cover page
1. Dell has the industry’s most secure commercial PCs - with built-in below the OS security features that our competitors cannot match. Based on Dell internal analysis, September 2023. Applicable to
PCs on Intel processors. Not all features available with all PCs. Additional purchase required for some features. Do not use in China, Colombia, or Guatemala.
2. Dell has the industry’s most intelligent commercial PCs - Based on Dell analysis, November 2023. Dell Optimizer not available in OptiPlex 3000 series, Latitude Chromebook Enterprise, and Linux-
based devices. Feature availability and functionality may vary by model. For more details visit: https://www.delltechnologies.com/asset/en-us/solutions/business-solutions/technical-support/dell-
optimizer-features-availability-matrix.pdf.external
3. Dell has the industry’s most manageable commercial PCs - Based on Dell internal analysis, January 2024. Details: Most manageable commercial PC when comparing the systems management
capabilities of Dell Update Processes, Dell Manageability Solution capabilities and integrations with 3rd Party Management Solutions, with competitor update processes, systems management
solution capabilities and integrations with 3rd party management solutions. 3rd Party Management Solutions - Microsoft Intune, Workspace ONE, are separate purchases. Intel vPro, to support
out-of-band systems management, is an additional system configuration upgrade.
Page 1
1. Dell has the industry’s most secure commercial PCs. (Claim Details: Cover page - #1)
2. Dell has the industry’s most intelligent commercial PCs. (Claim Details: Cover page - #2)
3. OptiPlex Tower Plus offers up to 128GB DDR5 Memory and VR-capable NVIDIA® GeForce® RTX™ graphics; OptiPlex Tower offers up to 64GB DDR5 memory and AMD Radeon™ RX graphic options.
4. Dell is the world’s #1 monitor company. Source: IDC Worldwide Quarterly PC Monitor Tracker, Q2 2023. From 2014 to 2022.
5. Less than 1% of OptiPlex desktops experience a first-year service event. Source: Based on Dell Quality Intelligence (Qi) tool - Dell Internal Analysis, August 2023. Details: When quantifying Dell FY19-
FY24 YTD through August 2023; whereby “service event” is indicated by Dell facilitating 1.) part replacement or 2.) service technician dispatch for repair.
6. Dell has the industry’s most manageable commercial PCs (Claim details: Cover page - #3)
7. Customize your PC thermal / fan settings to work your way in Optimized or Quiet mode. Source: Based on internal Dell analysis, January, 2024, final benchmarks pending. Details: Quiet mode is
designed to index PC performance on quieter acoustics and energy conservation for your Tower. Experience up to 39% gen over gen improvement in acoustics with new OptiPlex Tower Plus and
OptiPlex Tower. (CY23 default vs CY24 Quiet mode).
8. OptiPlex Towers are made with up to 53.6% Post-consumer recycled plastic (PCR) and closed loop ITE derived plastic Source: Based on Dell internal analysis, February 2023. Percentage is of total
plastic weight in product and may vary by model.
9. OptiPlex Tower is designed with up to 50% recycled steel in select tower configurations. Percentage applies to total steel weight in the chassis. Includes OptiPlex Micro, OptiPlex Micro Plus, OptiPlex
Tower, OptiPlex SFF and OptiPlex SFF Plus. Based on Dell internal analysis, December 2023. Not available for OptiPlex Tower Plus configuration.
10.OptiPlex Tower ships with at least 90% recycled or renewable packaging, in the form of sustainably forested fibers. Percentages may vary slightly by region. Excludes optional items added to order
and included in box.
11.Ship multiple products in a single package with Dell Multipack, Applies to OptiPlex Micro, OptiPlex Micro Plus, OptiPlex SFF, OptiPlex SFF Plus, OptiPlex Tower and OptiPlex Tower Plus. Based on
internal analysis, December 2023.
12.OptiPlex Tower is certified ENERGY STAR® 8.0, carries TCO Generation 9 certifications and is EPEAT Gold registered with Climate+ designation. Applies to OptiPlex Micro Plus, OptiPlex SFF, OptiPlex
SFF Plus, OptiPlex Tower, OptiPlex Tower Plus, OptiPlex AIO 35W and OptiPlex AIO Plus. Based on internal analysis, October 2023. Based on EPEAT Climate+ Designations achieved in all applicable
countries. EPEAT registered where applicable. EPEAT registration varies by country. See www.epeat.net for registration status and tier levels. See Owner’s manual for eco-label conditions.
1. OptiPlex Towers are made with up to 53.6% Post-consumer recycled plastic (PCR) and closed loop ITE derived plastic Source: Based on Dell internal analysis, February 2023. Percentage is of total
plastic weight in product and may vary by model. (Claim details: page: 1.8).
2. OptiPlex Tower is designed with up to 50% recycled steel in select tower configurations. (Claim details: page: 1.9).
3. OptiPlex Tower ships withat least 90% recycled or renewable packaging. (Claim details: page: 1.10).
4. Ship multiple products in a single package with Dell Multipack. (Claim details: page: 1.11).
5. Multipack packaging is designed with 100% recycled or renewable corrugate. Based on internal analysis, February 2022. Renewable material in the form of FSC paper fibers.
6. OptiPlex Tower is certified ENERGY STAR® 8.0, carries TCO Generation 9 certifications and is EPEAT Gold registered with Climate+ designation (Claim details: page: 1.12).
7. Customize your PC thermal / fan settings to work your way in Optimized or Quiet mode. (Claim Details: page 1.7).
8. Asset Recovery Services is conveniently available as a stand-alone service or part of Dell APEX, Lifecycle Hub and ProDeploy Client Suite; in 35 countries.
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OPTIPLEX TOWER
1. Dell has the industry’s most intelligent commercial PC’s. (Claim Details: Cover page - #2)
2. Copilot in Windows, get better answers, grow your skills, and effortlessly optimize workflows. Timing of feature delivery and availability varies by market and device. Use Copilot with a Microsoft
Account or use Copilot with commercial data protection at no additional cost by signing into a work or school account (Microsoft Entra ID) with Microsoft 365 E3, E5, F3, A3 or A5 for faculty,
Business Premium, and Business Standard. Coming to more Entra ID users over time.
3. Minimize user downtime and IT admin hours.: Based on Dell internal analysis, December 2023. Detailed requirements:
• Optional ProSupport Plus for PCs or ProSupport Flex is required to automate support tasks, detect and deploy fixes
• Optional SupportAssist for Business PCs, enabling the “Dell Trusted Device module” and activating a TechDirect account for your company, are required to view security scores for your fleet via
TechDirect.
4. *Based on Dell internal analysis, September 2023. Applicable to PCs on Intel processors. Not all features available with all PCs. Additional purchase required for some features.
5. **Integrations available for CrowdStrike Falcon Insight XDR and Carbon Black Audit & Remediation.
1. OptiPlex Tower drives up to (4) displays natively, including up to (3) at 4K resolution. OptiPlex Tower supports up to four displays at one time, from native HDMI, native DisplayPort, and/or from
optional video port up to 5K. OptiPlex Tower Plus supports up to four displays at one time, from native DisplayPorts up to 4K, and/or from optional video port up to 5K.
2. Enjoy a near-seamless multi-monitor set up and new levels of comfort with the World’s 1st 4-star certified Eye Comfort Monitor: Based off TÜV Rheinland® Eye Comfort certification, August 2023.
Monitor certified by TÜV for 4-star eye comfort.
3. Dell monitors come with:
• Advanced Exchange Service: Your monitor comes with a 3-year Advanced Exchange Service3 so that if a replacement becomes necessary, it will be shipped to you the next business day during
your 3-year Limited Hardware Warranty. Replacement part/unit dispatched, if needed, following completion of phone/online diagnosis. Fee charged for failure to return defective unit. Availability
varies.
• For copy of Ltd Hardware Warranty, write to Dell USA LP, Attn: Warranties, One Dell Way, Round Rock, TX 78682 or see http://www.dell.com/warranty.
• The Dell Premium Panel Warranty allows a free panel replacement during the Limited Hardware Warranty** period even if only one bright pixel is found.
• Upgrade to 24x7 specialized technical phone support with the optional Dell ProSupport.
• Dell Premier Wireless ANC Headset - WL7024; Based on Dell internal analysis of publicly available data, Dec. 2023.
• Dell UltraSharp Webcam - WB7022; Based on Dell internal analysis of external 4K personal conferencing webcams, August 2023.
• Dell Pro Wireless Keyboard & Mouse - KM5221W; Based on Dell internal analysis of battery life usage model calculations, Nov. 2020. Results vary depending on use, operating conditions & other
factors.
Page 5 Simplify IT
1. Dell has the industry’s most secure commercial PCs. (Claim Details: Cover page - #1)
2. Dell publishes a device drivers and downloads release schedule. Source: Source: Based on internal analysis, May 2023. When comparing publicly available device drivers and downloads release
schedules published by the Top 5 PC vendors, as of May 2023.
3. Dell performs integrated validation of all driver and BIOS modules in an update. Source: Based on Dell internal analysis, May 2023, of integrated validation approaches of Top 5 PC vendors, for
driver and BIOS modules in an update, by currently shipping and future-state product system images.
4. Applicable to PCs on Intel processors. Not all features are available with all PCs. Additional purchase required for some features. Availability varies by region. Integrations available for CrowdStrike
Falcon Insight XDR and Carbon Black Audit & Remediation.
5. Only Dell offers off-host BIOS and firmware verification, providing greater security than other PCs. Details: The latest Intel vPro based PCs provide an estimated 70% attack surface reduction
compared to four-year-old devices. Based on IOActive’s “Intel vPro 13th Gen Attack Surface Study” published March 2023 (commissioned by Intel), which evaluates Intel vPro devices powered by
13th Gen Intel Core processors against four-year-old Intel-based PCs on Windows OS. Details at www.intel.com/performance-vpro. Results may vary.
6. Most Manageable Commercial PC. (Claim details; Cover page - #3); and Dell has the industry’s first:
• Dell Command | Endpoint Configure for Microsoft Intune - the industry’s first Binary Large Object (BLOB) package-based solution, for securely configuring & managing endpoints, using
Microsoft Intune. Disclaimer: Industry’s first device manageability solution to use a Binary Large Object (BLOB) package, recognized by Microsoft Intune, for secure endpoint configuration and
management
• Dell Client Command Suite – the industry’s first Systems Management Solution to integrate with VMWare Workspace ONE, for secure BIOS, firmware, OS and update management of PCs, from
the cloud. Disclaimer: Based on Dell internal analysis, July 2023
• Dell Command | Intel vPro Out of Band– the industry’s first hardware OEM systems management solution to integrate with Intel vPro - for remote management of systems, regardless of
power-state. Disclaimer: Based on Dell internal analysis, November 2023.
1. Dell Technologies APEX offers the 1st and most comprehensive As-a-service portfolio that spans from multi-cloud to client devices. Source: Based on Dell internal analysis, April 2023. Payment
solutions provided to qualified commercial customers by Dell Financial Services through Dell Technologies group companies or authorized business partners. Solutions may be changed without
notice and are subject to product availability, eligibility, credit approval, acceptable documentation and local applicable law. Some solutions, including end of term purchase options, may not
be available or may vary by country. Within the EU, the EEA, the UK and Switzerland certain solutions are provided by Dell Bank International d.a.c. and its local branches, including by Dell Bank
International d.a.c Sucursal en España in Spain. Dell Bank International d.a.c. is regulated by the Central Bank of Ireland. Dell Technologies and Dell logos are trademarks of Dell Inc.
2. Dell Technologies processes 36TB of telemetry data per day. Source: Based on Dell internal analysis, November 2023.
3. ProDeploy Client Suite for PCs configures 30K PC daily. Source: Based on Dell internal analysis, April 2023.
4. ProSupport Suite for PCs saves 641 hours of IT admin time per year* (on recurring tasks for a 1,000-device fleet. *vs. a manual approach based on data extrapolated from hands-on testing).
Source: Based on a Principled Technologies test report, “Simplify PC management and save IT admin time with an automated support service,” dated September 2023. Testing commissioned by Dell,
conducted in the United States. Actual results will vary. Full report: https://facts.pt/PELu7lm
5. Dell Premier offers up to 297% ROI, or return on investment, over a span of 4 years. Source: Based on a Forrester Total Economic Impact™ Study Commissioned by Dell Technologies and Intel,
“The Total Economic Impact™ Of Dell Premier Solutions”, August 2021. These findings were aggregated into a 15,000-employee composite organization to create a four-year financial model that
calculates the likely ROI a company should expect by adopting Dell Premier. Actual results may vary. Full study https://tools.totaleconomicimpact.com/go/dell/premiersolutions/
6. Dell Technologies has recovered 2.6 billion pounds of electronics since 2007. Source: Based on Dell internal analysis of publicly available data, April 2023.
Technotes:
1. Not all technical specifications available per system configuration. Offering may vary by region. Some items may be available after product introduction. For complete details, refer to the Owner’s
Manual published on www.dell.com/support.
2. System Memory and Graphics: Significant system memory may be used to support graphics, depending on system memory size and other factors.
3. Storage Option: GB means 1 billion bytes and TB equals 1 trillion bytes; actual capacity varies with preloaded material and operating environment and will be less.
4. Limited Hardware Warranty: For copy of Ltd Hardware Warranty, write Dell USA LP, Attn: Warranties, One Dell Way, Round Rock, TX 78682 or see www.dell.com/warranty.
5. On-site service after Remote Diagnosis: Remote Diagnosis is determination by online/phone technician of cause of issue; may involve customer access to inside of system and multiple or extended
sessions. If issue is covered by Limited Hardware Warranty (www.dell.com/warranty) and not resolved remotely, technician and/or part will be dispatched, usually within 1 business day following
completion of Remote Diagnosis. Availability varies. Other conditions apply.
6. Dell Services: Availability and terms of Dell Services vary by region. For more information, visit www.dell.com/servicedescriptions.
7. For complete listing of declarations and certifications, refer to the Dell Regulatory and Environmental Datasheet found in the Manuals section of Product Support information www.dell.com/support/
home/us/en/19.
Technical specifications subject to change without prior notice. Product availability varies by country. Please contact your Dell representative for more information. Copyright © 2023 Dell Inc. or its
subsidiaries. All Rights Reserved. Dell Technologies, Dell, EMC and Dell EMC are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
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