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
Which product line is M 1.1
not intended for “11
business users? Select
all that apply.

Which of these are Dell M 1.1

campaign themes? #12
Select all that apply.

What is the name of M 1.1

the Dell campaign that #13
focuses on how
customers use Dell
products to empower
their lives and better
their world?
Key traits of an M 1.1
effective Dell Brand #25
Ambassador include:

When responding to M 1.1

customer questions, it's #26
important to:

Dell helps you provide M 1.1

great service with: #27
Where does Dell offer M 1.1
electronics recycling #30
programs?

Will Dell recycle M 1.1

electronics from other #31
manufacturers?

DOA M 1.1
#35
Multiple Response: M 1.1
Select the two main #50
types of ESD Damage.

Single Response: What M 1.1

is the minimum #52
distance that insulators
should be placed away
from the work area
prior to opening the
system?
Multiple Response : A M 1.1
field service kit typically #58
contains which of the
following components?

Single Choice : How M 1.1

frequent should the #60
ESD wrist strap and
bonding wire be
tested?

Multiple Response : M 1.1

Choose the only #66
locations where parts
can be placed in order
to avoid ESD issues.
True or False: When M 1.1
placing parts on a #67
dissipative ESD mat, it is
safe to stack parts on
top of each other.

Dell Diagnostic Tools M 1.2

#15
Scenario: Field M 1.2
Technicians Mark and #35
Larry have already
visited Martha in an
attempt to fix her
System Server Issue. In
the first visit, the
replacement part was
Dead on Arrival (DOA)
and in the second
attempt, the issue was
not fixed. You have now
been dispatched to fix
the issue.
Scenario: Field M 1.2
Technicians Mark and #36
Larry have already
visited Martha in an
attempt to fix her
System Server Issue. In
the first visit, the
replacement part was
Dead on Arrival (DOA)
and in the second
attempt, the issue was
not fixed. You have now
been dispatched to fix
the issue.
Scenario: Field M 1.2
Technicians Mark and #37
Larry have already
visited Martha in an
attempt to fix her
System Server Issue. In
the first visit, the
replacement part was
Dead on Arrival (DOA)
and in the second
attempt, the issue was
not fixed. You have now
been dispatched to fix
the issue.
Choose all that apply: M 1.2
What are the types of #38
Scheduling Errors?

Choose all that apply: M 1.2

Identify the required #39
skills to provide better
customer support?

DDR4 RAM operates at M 2.1

a voltage of 1.2V which #12
is even lower than
DDR3L, True or Flase ?

Match the answer M 2.1

correctly below. #29
Once the TPM plug-in M 2.1
module is installed, it is #37
cryptographically
bound to that specific
motherboard. Any
attempt to remove an
installed TPM plug-in
module breaks the
cryptographic binding,
and it cannot be re-
installed or installed on
another motherboard.
True or False?

The benefits of using M 2.1

iDRAC with Lifecycle #47 y #55
Controller includes:

Scenario : Customer is M 2.1

enquiring if he can #62 y #65
upgrade current BMC
to iDRAC ? Which of the
following is the correct
answer?
Which of the following M 2.1
PERC 9 series card can #72
support RAID 6 ?

Using the product M 2.1

reference page, Identify #80
how many personality
modes can the PERC 9
series support?

You are onsite to M 2.1

replace a system board #88
on a server or storage
product. What are the
normal procedures to
verify before beginning
the replacement?
(Select all that apply)
You have just replaced M 2.1
a 126 system board. #90
Now you must
manually restore a
personality module. Put
the following general
steps in the correct
order.

After replacing a system Curso

board. you have the M 2.1
option to use Easy #93
Restore. Put these
general steps using
Easy Restore in the
correct order.
What is the correct M 2.1
screw REMOVAL #124
sequence to remove
the Processor and
Heatsink Module (PHM)
?

What is included in the M 2.1

PHM (Processor and #125
Heatsink Module) ?

Which is the correct M 2.1

order to run the ePSA #132
from Boot Manager?
Match the choices with
their correct matches
and click Submit
Multiple Response : M 2.1
Which of the following #139
are scenarios that
would require using the
SLI USB key? Select all
of the correct
responses and click
Submit

What is required to M 2.1

create a bootable USB #140
key ?

DSET is a tool used for M 2.1

log retrieval on Dell #142
servers and Dell
PowerVault NX and
PowerVault MD SCSI
direct attached storage
arrays. Select the
correct option and click
Submit
When viewing the M 2.1
Lasso log file for a SAN #145
Storage Array, you
should be able to see
which of the following
items :

M3
#13

Match the term with M4

the definition SSD SCSI #10
Target JBOD DAS
Initiator
Identify the following M4
connectors #17

Scenario: An M4
application reads data #27
from attached storage.
Please indicate the
order data travels from
origination until the
data is read.
Using the product M4
reference pages, match #44
the product to the
unique technical
specification

Please choose the three M4

correct answers #48
regarding Dell's Entry
Level NX NAS
Appliances

FRU procedures for an M4

NX Appliance are #48
identical to the
leveraged PowerEdge
platform
How many half-height
server modules can
PowerEdge VRTX
support ?

Prior to installing M 1.2

SupportAssist for #15
Servers, you should:

Choose the three

correct answers
regarding Dell's Entry
Level NX NAS
Appliances. (select all
that apply)
What are the 3 types of
heatsinks that is
supported on Dell
PowerEdge
R730/R730xd? (select
all that apply)

For PowerEdge T630,

the 2.5” hard drives are
supported in the 3.5”
hard drive carrier.

The LED on a 13G M 2.1

power supply blinks #20
green 5 times and then
goes off. What does
that indicate ?

How many intrusion

switches does the DSS
7000 chassis have?
In reference to
PowerEdge systems,
CMC stands for?

Dell has determined M 2.1

that occasional orange #100
discoloration on the
processor package gold
pads was assessed and
confirmed to have no
impact on electrical
performance, quality or
reliability. True or
False?

Looking at the
PowerEdge R430
reference course, what
are the pre-removal
parts when you are
removing the Internal
Dual SD Module?
(select all that apply)
For PowerEdge
VRTX/M1000e/FX2, It is
recommended to
isolate chassis
management from the
data network due to:
(select all that apply)

Select the tools M 2.1

required to service the #119
newest Processor and
Heatsink Module
(PHM). (select all that
apply)

It is highly
recommended to place
insulators near your
work area prior to
opening a system. True
or False?
When replacing a hard
drive backplane on the
DSS 7000, you must
remember to migrate:
(select one)

The PowerEdge FX2 is

a:

Choose the FALSE

answer regarding the
DSS 7500 Paddle
Boards? (select one)
Easy Restore allows Curso
users to restore M 2.1
information such as : #91
(select all that apply)

The PowerEdge FD-332 verif

is a:

After replacing the M 2.1

system board for a #134
PowerEdge 720, the
customer asks you to
restore their iDrac
license but does not
have it. Which two
actions are correct?
Select the tools
required to service the
PowerEdge C6220:
(select all that apply)

DSS 2500 servers are

most easily compared
to which PowerEdge
server? (select one)

From the choices

provided, choose the
target market of the
DSS 1500/1510 and DSS
2500 servers: (select
one)
Which of the following
interfaces can you use,
if you were to perform
the initial network
configuration for CMC
before it has an IP
address? (select all that
apply)

Concerning iDRAC Verif

licenses, setting an
correct Service Tag
prevents licensing from
operating properly.

How many hot M3

swappable fan modules #66
can the Dell Networking
29500 switch support
on the utility side ?

When discussing block verif

level communication in
a storage environment,
the initiator is the
device that initiates
communication with a
target device(s). True or
False?
The Dell Lifecycle M 2.1
Controller simplifies #13
server lifecycle
management tasks like
provisioning,
deployment, servicing,
user customization,
patching and updating.
True or False?

The OEM Identity M 2.2

Module or the BSU is a #19
utility that lets you
replace the Dell logo in
several application like
BIOS, iDRAC, USC and
DUP. True or False ?

Using a wireless ESD

strap is acceptable.

Of the following M 1.2

choices, choose the one #15
considered 'embedded
diagnostics'.
DDR4 memory runs at
1.20 volts. True or Flase
?

Evaluate the following M 2.1

scenario: A new TPM #28
module is dispatched
along with a system
board because the
original system is
configured with TPM.
The field engineer
needs to install the new
TPM chip after system
board replacement.
True or False ?

In reference to Dell M 2.1

systems, TPM stands #28
for:

The iDRAC Direct LED Verif

indicator will not light
up for the USB mode.


Choose the safe
place(s) for ESD
sensitive items from
the following list:
(select all that apply)

What is the correct M 2.1

screw sequence to #118
REMOVE the newest
Processor and Heatsink
Module (PHM) ?

Easy Restore is a Curso

feature that backs M 2.1
system board firmware #91
and settings on most
136 PowerEdge servers.
Beginning with iDRAC
revision 2.20.20.20,
which additional
information is backed
up and will restore
automatically when the
system board is
replaced? (select one)
Choose the PERC9
series card that does
not include a battery
backup unit (BBU):

What does On-Site

Diagnosis provide to
the customer? (select
all that apply)

The Technical Support Verif

Report (TSR) contains
information that is
similar to the
information available in
the DSET report such
as: (select all that
apply)
Choose the correct verif
answers regarding hot
swapping a chassis fan
on the DSS 7000.
(select two)

Which of the following M 2.1

statements is FALSE #28
about TPM?

What can you

determine about the
system PowerEdge
T630 based on the
model?

Stack Firmware M3
Synchronization will #31
automatically
synchronize the
firmware version with
the version running on
the stack master. True
or False
DSS 1500/1510 servers
are most easily
compared to which
PowerEdge server?
(select one)

Which of the following Verif

is NOT a shared-
infrastructure system:

Will Dell recycle

electronics from other
manufacturers ?

Which of the following M 2.1

statements are TRUE #27
about IDSDM (Internal
Dual SD Module)?
(Choose two)
How many hot
swappable fan modules
can the Dell Networking
Z9500 switch support
on the utility side ?

What is the minimum M 2.1

space required on a #136
USB Key to create a
Support Live Image (SLI)
USB Key ?

Looking at the
PowerEdge R730
reference course, direct
front panel access to
the iDRAC is accessible
using a:

Which of these
products does not have
a CMC?
The hard drive status HDD
indicator on T630 blinks Indicator
amber four times per
second, what does that
tell you?

Which hard drive Product

configuration is NOT Positng.
supported by the
PowerEdge R730XD?

With stackable M3
switches, which #32
command is used to
push firmware from the
master unit to all units
in the stack?

The Dell DSS 7000

chassis has the capacity
for how many hard
drives?
Which of the following Critical
heatsink is supported Callout
on Dell PowerEdge
R730xd, when it is
configured with 4
additional 3.5* HDD in
tooless middle tray?

A DSS 7000 or DSS 7500

system requires how
much rack height and
depth?

Running ePSA is: (select M 1.2

all that apply) #15

EasyRestore is a feature M 2.1

on a PowerEdge R620 #91
Support Live Image: M 1.2
(Select all that is true) #15, #30

According to the
PowerEdge R920
reference course's
Critical Callouts section:

What action is needed M 2.1

to enter PERC BIOS #79
during the boot
process?

Parts should never be M 1.1

placed on top of the #64
ESD bag since only the
inside of the bag is
shielded. True or False?
When comparing DSS
1500/1510 and DSS
2500 servers to their
similar PowerEdges,
they have: (select two)

What is the correct M 2.1

screw sequence to #118
install the newest
Processor and Heatsink
Module (PHM) ?

When setting customer M 1.2

expectations for On- #15, #29
Site Diagnosis call, what
are the two key
understandings they
must have ? (select all
that apply)

When replacing a Disassmb.

System Board Assembly
(1U Node) on a
PowerEdge C6220, it is
not necessary to power
down the whole
chassis.
Which of the following M 1.1
is the correct way to #42
capture DOA Service
Part PPID?