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Privacy Policy - cont Section 2 Privacy Policy - cont Section 2 Privacy Policy - cont Section 2
DEFINITIONS. • personal identifiers, such as date of birth, Social Security the phone service and Information contained on your use it to gather general demographic Information about other Optimum product and service offerings, and for c. Optimum Affiliated Businesses. We may share b. Interest-Based First-Party Advertising. Some to render our cable service or other services to our
l. When Required by Law or to Protect Optimum or
This is what we mean when we use the following terms in number or driver’s license number, telephone bill concerning the type of phone services and you, such as your general location. other First-Party Advertising and Third-Party Advertising Information, including PII, with Optimum affiliates that advertising that you see on the Internet or in mobile Customers or to detect unauthorized reception of
Others. You acknowledge, consent and agree that we
this Privacy Policy: • passwords and other Information you provide to features you receive. That Information, when matched to purposes. These promotional communications and assist us in providing Services, or that offer products applications on your devices are tailored to your interests
Service Terms & Information
may access, preserve and disclose your Information, cable communications. In addition, subject to certain
authenticate your access to the Services, your name, address, and telephone number, is known as • Information Collected from Children. Our Services and advertisements may be directed to you because you and services under other brands, such as Cheddar, and based on your activity online or in the mobile specified exceptions, cable operators generally may
including your PII, your account Information and content
a. “Optimum” refers to CSC Holdings, LLC, and its parents, • records of correspondence and other communications, Customer Proprietary Network Information or “CPNI.” website are not directed at, or intended for use by, children subscribe to these Services, because of the way you News12, i24 News or RatemyProfessors. We do this either applications. If you do not wish to receive interest-based not disclose personally identifiable Information without
if required to do so by law or in a good faith belief that
subsidiaries and affiliates, including Altice USA, Inc., including recordings of calls or online chats with our CPNI does not include subscriber list Information by itself. under the age of 13 and we do not knowingly collect PII use these Services, or because you live in a certain to provide and improve our Services as described in ads for our products and services on other websites consent of the subscriber concerned. Also, cable
such access, preservation or disclosure is reasonably
Cequel Communications, CSC Wireless LLC, and CSC customer service, technical support or sales agents, See below for more Information on the Special Rules for from anyone under the age of 13. Children should always geographic area, or may be based on demographic Section 3.a above or to better enable those affiliates to or mobile applications, you may opt out of most such operators must take such actions as are necessary to
necessary to:
Wireless NY, LLC. • Information you provide when you establish customer
CPNI Data. get permission from a parent or guardian before sending
personal Information over the Internet. If you believe your
and interest Information that we collect or obtain from
other sources. For example, we may use Information to
provide their products and services to you.
We may also share your Information with other Optimum • comply with legal process;
advertising by going to the following websites operated prevent unauthorized access to such Information by a Safety Information Section 1
settings or preferences on your account or respond to by industry trade and self-regulatory organizations: person other than the subscriber or cable operator. If
b. “Services” means the Optimum-branded residential • Location Information. We may collect Information from child may have provided us with personal Information, you facilitate the display of First-Party Advertising to you on affiliates for First-Party Marketing purposes, provided • enforce our Terms of Service, Privacy Policies, or other networkadvertising.org/choices (operated by the we violate your rights, you may be entitled to bring a
customer satisfaction or other surveys.
and business services provided using our cable system, the devices you use to access the Services that tells us can contact us and request that we delete the Information. other websites, mobile applications and devices. When that any required consent (such as with respect to the use contracts with you; Network Advertising Initiative) or aboutads.info civil action in a federal court, which may award actual,
including our cable television (“TV”) services, Internet You can find more Information about protecting children’s we do this, we may provide service providers with access of CPNI data) is obtained. Important: The Information shown in the FCC Declaration - Outdoors • The electronic equipment was qualified under test
where you are at a given point in time. For example, we • respond to claims that any content violates the rights of (operated by the Digital Advertising Alliance). liquidated, and punitive damages, fees and costs, and
services, voice-over Internet protocol (“VoIP”) phone We may also access and use Information you provided privacy by contacting the FTC or viewing its website at ftc. to certain PII in order to facilitate the creation of de- of Conformity paragraph below is a requirement of the FCC - On a bed, sofa, rug, or similar surface conditions that included the use of the supplied cables
may know that you are at home when you chat with an Third Parties; other remedies that may be available. In addition, if
services, and mobile phone services, our related to us previously in connection with the provision of other identified audiences (for example, based on IP address, d. We may also share Customer and website User c. Targeted Third-Party Advertising. We offer you the and is intended to supply you with Information regarding the between system components. Use only the provided power
online agent on the website. Or, if you use the Mobile gov or by visiting our website at Optimum.com/netsafety anyone asks us to provide Information about you, we may - Over a radiator or a heat register
products and platforms (such as Optimum One and services. For example, if you are an existing Optimum cookie ID, device ID or other persistent identifiers) and Information, including PII, with a successor company • respond to your requests for customer service; ability to opt-out of receiving Targeted Third-Party FCC approval of this device. and interface cables and install them properly.
service, location Information may be available when your have to notify you, and you may have the right to appear - In an enclosure, such as a bookcase or equipment rack,
Altice Amplify), our support services (such as Service TV, Internet and/or VoIP customer and then sign up for the placement of Targeted First-Party Advertising. If you or other Optimum entities in the event of a merger, • respond to inquiries from government agencies Advertising based on your Information or use of the • Different types of cord sets may be used for connections
device communicates with cell towers, WIFi routers, HOW WE USE YOUR INFORMATION. in court. unless the installation provides proper ventilation.
Protection), and our Apps. Optimum mobile service, we may access and use your are a TV or Internet subscriber, we may also use these acquisition or sale of all, or components of, our business. regarding customer-initiated complaints provided Services as described in Section 3.d. To opt-out, utilizing FCC Declaration of Conformity to the electronic equipment. Use only a main-line cord
access points, and/or with technologies used by the Global • Before cleaning the electronic equipment, unplug it from
Information to supplement the Information we collect from We use the Information we collect for legitimate business service providers to create similar audiences based to such agencies; or the email address associated with your Optimum b. Communications Act and CPNI. Under federal law, This device complies with Part 15 of the FCC Rules. that complies with the applicable electronic equipment
c. “Apps” means the applications available for use by Positioning System. e. Our affiliate a4 works with Third-Party advertisers to the electrical outlet. Use a damp cloth to clean. Do not
you in connection with the mobile service. activities, including: to provide and improve our Services; in part on de-identified viewing or usage data and/or • protect the rights, property or personal safety of Optimum, Internet account, please email research-and-support@ you have a right as a VoIP or Mobile phone Customer, Operation is subject to the following two conditions: safety compliance.
Optimum Customers, including the, the Optimum to communicate with you; to generate De-identified run cross-platform (tv, computer, tablet, mobile device) use a liquid cleaner or an aerosol cleaner. Do not use a
• App Information. When you use our Apps, we may collect the IP address(es) we assign to facilitate the sending Targeted Advertising campaigns. We may share its agents and affiliates, its users and the public. Optimum.com with the subject line “OPT-OUT” and and we have a duty, to protect the confidentiality 1) This device may not cause harmful interference, and • Installation of electronic equipment must be in accordance
Support app, the Optimum TV app, the Optimum TV Information, and for advertising, marketing, and magnetic/static cleaning device (dust remover) to clean
b. Information We Collect When You Use the Services. of Targeted Third-Party Advertising that we think may De-identified Information, including device IDs, IP in the body of the email, please include the account of your CPNI data. We restrict access to your CPNI. 2) This device must accept any interference received, with national wiring codes and conform to local regulations.
skill, and the Business Hosted Phone app. application usage Information, as well as records of the recommendations purposes. We may also disclose Information to law enforcement the electronic equipment.
As part of our normal course of business, we generate be of interest to you. Our sharing of Information to addresses or other unique IDs, with a4 to facilitate the holder’s name, account number, and billing address. For example, Optimum Mobile and Phone call detail including interference that may cause undesired operation. • Connect the manufacturer supplied AC to DC power
kind, location, configuration, device identifiers, MAC, agencies in emergency circumstances, where the • Never push objects of any kind into this product through
d. “Customer” means a customer of any Optimum Service. and collect Information about your account and use of facilitate Targeted Third-Party Advertising is described creation of audience segments to receive this Targeted records, which contain Information about the calls adapter. Only use a manufacturer supplied and approved
and IP addresses of equipment utilized in association with disclosure of such Information is consistent with the types d. Opt-Out of Targeted Third-Party Advertising to openings as they may touch dangerous voltage points or
the Services in order to provide our Services, to detect a. To Provide and Improve Our Services. We use the in Sections 4.b and 4.c below. You can opt out of certain you make are available online. In order to access call
the Apps. We may also collect App-specific Information Third-Party Advertising and for other advertising and of emergency disclosures permitted or required by law. Set-top Boxes or IP-enabled devices. We offer our TV Radio Frequency Interference Statement short out parts that could result in a fire or electric shock. power adapter. The Sagemcom DCIWA384 UHD device
e. “User” means a visitor to the website. unauthorized reception of our Services, and for other Information we collect, including PII, to conduct marketing messages as outlined in Section 5 below. detail records online, you must have a Optimum ID and
as described in more detail in the short form App Privacy marketing purposes. We are required by law to report any evidence we customers a choice as to whether you wish to receive Note: This equipment has been tested and found to comply requires the use of a 12 VDC, 3800 mA power adapter
purposes described in Section 3 below. The Information business activities such as account administration, password. All other CPNI is restricted by requiring a • Do not expose the electronic equipment to liquid
f. “Information” means the Information we collect about Notice which is incorporated into this Privacy Policy. For e. CPNI Data. Our use of VoIP and Mobile Customers’ may become aware of relating to violations of laws Targeted Third-Party Advertising delivered to your with the limits for a Class B digital device, pursuant to Part in compliance with LPS of clause 2.5 of IEC /UL 60950-1
we collect may include: service provisioning, operations, billings and collections, f. Account Owners and Users. We may disclose any password and/or by requiring that you provide certain or moisture.
you and your use of the Services or website. It includes example, if you use the Optimum TV App or Optimum CPNI data is limited as described in Section 8.b below. concerning child exploitation. set-top box, certain other IP-enabled device 15 of the FCC Rules. These limits are designed to provide Edition. The Sagemcom DGCI384 UHD device requires the
marketing, analytics, customer service, technical Information about a Customer’s accounts and use of non-public verification Information over the phone to • Do not place on a wet surface. Do not spill liquids on or near
Information you provide to us, Information we collect • Billing and Account Information. We collect and Skill, we may automatically collect the TV Services applications, or on Third-Party websites. To exercise reasonable protection against harmful interference in a use of a 12 VDC, 5000 mA power adapter in compliance
support, network performance management, and fraud f. Geolocation Data. We use service address, device and/ the Services and their features to the primary account confirm your identity. A written request may also be used the electronic equipment.
when you use the Services or website, and Information generate Information such as account number, billing and Information described above. this choice, please log in to optimum.net/privacy- residential installation. This equipment generates, uses with LPS of clause 2.5 of IEC /UL 60950-1 Edition 2. Always
prevention. These purposes may specifically include: owner after appropriate authentication. The primary In some areas we provide home security services, to obtain your CPNI. You must send the written request • Do not use accessories with the electronic equipment unless first plug the mains adapter lead into the DCIWA384 UHD or
provided to us byThird Parties. Depending on how payment history, types of Services to which you subscribe or access point location data for a variety of purposes, preferences. Additionally, Optimum also provides and can radiate radio frequency energy and, if not installed
account owner may also authorize other users to access including video surveillance services. We provide to Optimum at 1111 Stewart Ave., Bethpage, NY 11714, recommended by your cable service provider. DGCI384 UHD, then the mains lead into the mains adapter,
it is used or shared, some Information can be PII or or products you purchase, email addresses we assign to c. Information Provided by Third-Parties. Sometimes, • establishing your account; including to facilitate emergency services, provide TV Customers with the opportunity to restrict the and used in accordance with the instructions, may cause
Information on the account, and that may include data Information to emergency responders for purposes of Attn. Shared Services - CDR. All requests will be verified. and finally the mains lead into the mains socket.
De-identified Information, as those terms are defined below. you, your maintenance and repair history, and the kind, we obtain additional Information from publicly available • measuring credit and payment risk; our services and our location-based applications and use of program and content recommendations in harmful interference to radio communications. However, • Do not overload electrical outlets, extension cords, or
about you and your use of the Services. providing this service. As a part of these services, we may
location, configuration, and device identifiers, MAC and sources such as research consultants, data service services. Where we offer our own location-based association with certain Optimum services, including there is no guarantee that interference will not occur in a integral convenience receptacles, as this can result in a risk • Connect the manufacturer supplied AC to DC power
g. “Personally Identifiable Information” or “PII” means • facilitating billing and collections functions and obligations record and store video at your direction and for your use. Optimum also restricts the use of your CPNI. Unless we
IP addresses of equipment (including TV sets, set-top providers, credit reporting agencies, and marketing applications, we provide you with notice and choice g. Third-Party Carriers. If you are a Mobile subscriber our recommendations features and functions, by visiting particular installation. If this equipment does cause harmful of fire or electric shock. adapter. Only use a manufacturer supplied and approved
Information that directly identifies or can reasonably (including any reporting to credit bureaus or collection Our employees and agents have access to recorded video, have your appropriate consent, Optimum does not share
boxes, CableCARDs, modems, telephones, tablets, smart firms to supplement the Information we collect from you. about whether specific location-tracking features roaming on the network of another wireless carrier optimum.net/privacy-preferences. Please note, your interference to radio or television reception, which can be • Ground (earth) your cable system to provide some power adapter. The Sagemcom DCIWA384 UHD device
be used to identify a particular individual (for example, agencies to obtain payment for our billed products and and they may view that video during installation, while your CPNI with non-affiliates for marketing purposes.
speakers, and other IP enabled devices) connected We may combine this Information with Information that available on your device are turned on. Many types or WiFi service provider, your wireless telephone opt-out preferences may not take effect immediately determined by turning the equipment off and on, the user is protection against voltage surges and built-up static requires the use of a 12 VDC, 3800 mA power adapter
email address). PII does not include De-identified services); troubleshooting, when performing maintenance, and/or We may, however, use telephone CPNI or share de-
to our facilities. we collect from you. We may also obtain Information of wireless applications and services use device number, your location, the numbers you dial, and other and do not retroactively apply to existing advertising/ encouraged to try to correct the interference by one or more charges. Plug your electronic equipment into a surge in compliance with LPS of clause 2.5 of IEC /UL 60950-1
Information. PII does not include aggregate data or • authenticating access to your account; during emergency situations (as determined by us in our identified Information to tailor your service and to market
from our business partners and/or their service providers location data, including applications provided by other Information about your usage will be available to that promotional messages or campaigns. of the following measures: protector to reduce the risk of damage from lightning strikes Edition. The Sagemcom DGCI384 UHD device requires the
De-identified Information. • account administration; reasonable discretion). related Optimum Phone products and services to you.
or clients to assist with data collection, reporting and companies and wireless device operating systems. carrier to facilitate that service. and power surges. If you have questions, call your cable use of a 12 VDC, 5000 mA power adapter in compliance
• TV Services. If you are a Optimum TV customer, we may
also automatically collect Information about your use of ad response measurement, as well as to assist with • service delivery and optimization; When you are considering new Third-Party applications e. Mailing List Information. If you do not want us to • Reorient or relocate the receiving antenna. service provider. with LPS of clause 2.5 of IEC /UL 60950-1 Edition 2. Always
h. “De-identified Information” or “Anonymous Information” h. Mailing List Information. If you subscribe to a non- Consistent with the requirements found in the Cable
delivering and analyzing the performance of relevant • maintenance and operations, including management of or services, you should carefully review the location- disclose mailing list Information, please contact CHANGES TO THIS PRIVACY POLICY. first plug the mains adapter lead into the DCIWA384 UHD or
is Information that does not directly identify and cannot our systems, such as changing your television channel, Communications Policy Act of 1984 (“Cable Act”), the • Increase the separation between the equipment • Arrange all power cords so that people can’t walk on the
marketing messages and advertisements. The types the network and devices supporting our service and based services’ or application providers’ privacy policies voice Service offered over our cable system (e.g., TV or us at [email protected] or DGCI384 UHD, then the mains lead into the mains adapter,
be reasonably linked to a particular individual. We treat reviewing listings in an electronic program guide, using Electronic Communications Privacy Act (“ECPA”), the We may change this Privacy Policy at any time. We will and receiver. cords, place objects on the cords, or place objects against
of Information that we may receive from Third-Parties our systems; to learn how they collect and use your Information. Internet), we may rely on a special provision of law that 888-822-5151. After your opt-out takes effect, we will and finally the mains lead into the mains socket. If you do
IP addresses and other unique identifiers – such as your remote, interacting with your DVR, ordering or Digital Millennium Copyright (“DMCA”) and other federal notify you of material changes by posting the revised • Connect the equipment into an outlet on a circuit different the cords, which can damage them. Give particular attention
includes, but is not limited to demographic data allows us to disclose mailing-list Information about you limit our disclosures of your mailing list Information not follow this order of connections you may get an electric
cookie IDs, advertising IDs, device IDs and household viewing on-demand programming, engaging in other • technical support; laws, we may disclose Information to representatives of Privacy Policy on the website. We encourage you to from that to which the receiver is connected. to the cords at the point at which the cord connects to the
(including, but not limited to gender or age range) and For Mobile customers, if your device is turned on, our to marketing organizations, programmers and other to the other disclosures described in this Privacy Policy, shock. Make sure that the mains lead is properly inserted
IDs – as De-identified Information when they cannot interactive programming features, or when using an App • hardware and software upgrades for devices and systems; government or other authorized persons. A private party periodically review the Privacy Policy to inform yourself of plug, at electrical outlets, and at the places where the cords
interest data (including, but not limited to demonstrated network is collecting Location Data about the device businesses. Mailing-list Information includes your name, which are permitted by other provisions of law. • Consult the dealer or an experienced radio/TV technician into the power supply unit, and that it is correctly pushed
reasonably be used to identify a particular individual. (such as audio files when using voice-based search) or • understanding the use of the Services; may also use a subpoena under the DMCA to require our any changes. The revised Privacy Policy will be effective exit the electronic equipment.
interest in or interaction with a particular product/ location. We may use, provide access to, or disclose addresses, and the non-voice services to which you for help. into the recess. It is very important to push the mains lead
We also consider aggregated Information to be De- other similar IP enabled device applications. disclosure of a subscriber’s Information when the party on the date it is posted unless the revised notice states • A label on the electronic equipment indicates the correct
website). We may also obtain credit Information about • improving our website and Services and identifying and Location Data without your approval to provide and subscribe (for example, basic tier, HBO). You can opt-out until the recess bottom. If it is incorrectly connected this may
identified Information. of our disclosure of mailing list Information as described believes the subscriber has infringed on the copyright of HOW WE SECURE YOUR INFORMATION. otherwise. You understand and agree that, if you use the power source. Operate only from an electrical outlet that
you from outside credit reporting agencies to help us developing new features, products , and services; support the Mobile Service, including to route wireless FCC Radiation Exposure Statement cause a risk of fire or electric shock.
• Internet Services. If you are an Internet customer, we communications, operate and improve our network and in Section 5.d below. such party. Upon receipt of the subpoena, we are required Services after the effective date of the updated Privacy has the voltage and frequency that the label indicates.
i. “Device Identifiable Information” or “DII” is a type of with customer authentication, fraud prevention and • providing you with programming, services, and advertising We employ physical, electronic, and procedural safeguards This equipment complies with FCC radiation exposure • The coaxial connector “cable” of this product is intended
may automatically collect and associate with your account business, detect and prevent fraud, provide emergency to identify the alleged infringer, without any notice to Policy, Optimum will consider your use as acceptance of If you are unsure of the type of power supply to your
De-identified Information that directly identifies or can credit-related decisions. that are of enhanced value and interest to you; to protect Customers’ Information. For example, we limits set forth for an uncontrolled environment. This to be connected to a system outlet whose shielding of the
certain Information concerning your use of our Internet responders Information about how to find you when you i. CPNI and Subscriber List Information. If you subscribe such subscriber. utilize secure socket layer (SSL) encryption to protect
the updated Privacy Policy. If we make material changes residence, consult your local power company.
reasonably be used to identify a specific browser, device, • Customer Service, including processing and responding to transmitter must not be co-located or operating in coaxial cable is imperatively earthed, in accordance with
service, such as the IP address(es) assigned, MAC call 911, or as required by law or emergency. Depending to our VoIP or Mobile service, applicable regulations that will result in a new use, disclosure, or permission of • The electronic equipment has a two-prong plug. Properly
or group of devices, but doesn’t directly identify and We participate in the Adobe Marketing Cloud Device your inquiries and troubleshooting; certain Information you provide to us; employ verification conjunction with any other antenna or transmitter. The clause 7.3 of IEC /UL 60950- 1 Edition 2.
addresses of equipment that is used, bandwidth used, on your device, you may be able to obtain services allow us to disclose subscriber list Information. For HOW LONG WE KEEP INFORMATION. access to PII previously collected, we will obtain your ground (earth) by inserting the plug into a grounded
cannot reasonably be used to identify a specific individual. Co-op to better understand how you use our website and measures to protect email during delivery; maintain certain device produces radio frequency energy in the 2.4 GHz
system and connection performance, browsers used, dates • internal analytics and reporting; example, we may give your name, address, and number appropriate consent before implementing such change as electrical, two-socket outlet. If this plug is polarized, it has • To reduce the risk of fire, use only CSA-certified
apps across the various devices you use, and to deliver (such as mapping or ride-sharing service) that use the We generally keep some or all Customer and User Customer databases in restricted areas; and secure the and 5 GHz spectrum. The antenna should be positioned
j. “Financial Information” means Information related and times of access, and Internet resource requests. We • protecting our rights, personnel and property; to organizations who publish phone directories or who required by applicable law. one wide prong and one narrow prong. This plug fits only telecommunication line cord, or national equivalent for
services and advertising that are of an enhanced value Location Data of your device. These services, referred Information for as long as necessary for the purpose(s) content by use of firewalls and other security methods. to keep a minimum distance of 30 cm (0.98ft) from the
to your financial relationship with us, including your also collect usage statistics and network traffic data and provide 411 services or similar public services. We may one way. If you are unable to insert this plug fully into the your modem.
and interest to you. Visit www.cross-device-privacy. • detecting the unauthorized reception, use or abuse of any to as Location-Based Services (“LBS”), are generally for which it was collected or other business, tax, or legal We also limit access to databases containing Customers’ radiating element to any nearby person.
credit card or banking Information, your Social Security geolocation Information. Service and to protect our subscribers from fraudulent, provided by Third-Parties in connection with apps or transmit your name and number so that the person you PII to specifically authorized employees and agents and HOW TO CONTACT US. outlet, contact an electrician to replace your obsolete outlet.
adobe.com to learn more about how Adobe does this purposes. When Information is no longer needed or
Number, payment history, and credit history. abusive or unlawful use of, or subscription to, any Service; websites. Third-Party LBS providers generally use your call can see such Information on his or her Caller ID. other parties identified in Section 4 above. Despite these • Do not open the cover of the electronic equipment. Refer Handling optional, re-chargeable battery (for modems).
and to manage your choices relating to this linking required to be maintained, we destroy or de-identify it in Please contact us if you have any questions about this Important Safety Compliance Instructions.
• Mobile Services. If you are a Mobile customer, Optimum device operating system’s location capabilities, which Certain procedures allow you to block transmission measures, we do not guarantee the security of Information all servicing to qualified personnel only. Contact Optimum Your modem might include a chargeable Lithium-Ion battery
k. “First-Party Advertising” is advertising or marketing of devices. • enforcing our legal rights, including under the General accordance with our internal policies. If you are a California Privacy Policy: • Read and retain instructions from the manufacturer of
and our Service Providers automatically collect Network can determine location independent of our network, of Caller ID Information. You may contact us to obtain stored in our databases or that unauthorized parties will not for instructions. to provide stand-by operation in the event of an AC power
communications for Optimum products and services, Terms and Conditions of Service (Residential) resident (“CA Resident”) you have the right to request Optimum your equipment.
and Device Information and Performance and Diagnostic d. Information Automatically Collected on website: to derive device location. We do not share network additional Information about these procedures. We may intercept Information you send or receive over the Internet. failure. Use only the battery approved by manufacturer.
including those offered under the Optimum Mobile, optimum.com/terms-of-service/residential, General Terms the deletion of the personal Information we collect from Attn. Shared Services Dept • Place the electronic equipment in a location that is easily • For damage that requires service, unplug the electronic
Data when you use the Mobile Service. Network and When a User visits our website we may collect their location data with Third-Party LBS providers for their also transmit your name, number, and registered location As a shared resource, the Internet subjects our services Respect the security instructions on the battery
Optimum, and Cheddar brands. and Conditions of Service (Business) optimum.com/terms- you subject to certain exceptions as described in Section 1111 Stewart Ave. accessible and close enough to an electrical outlet to equipment from the electrical outlet. Refer to qualified
Device Information is Information about the operation Information in the following ways: LBS. It is important that you understand the location to a public safety answering point (“PSAP”) when you and you to the risk of unauthorized access to files and data, identification label. Caution: Do not replace the battery for
of-service/business, or Customer Service Agreement 8 below. Bethpage, NY 11714 accommodate the length of the power cord and unplugged personnel when any of the following occurs:
of the services and applications you use on the Mobile capabilities and settings of your device and the dial 911 for emergency services. Disclosure of CPNI data even when security measures are implemented. If you your modem with an incorrect type, or expose the battery
l. “Service Providers” means Third-Party vendor(s) that (OptimumMobile) optimum.com/mobile/legal/terms-and- Effective: August 1, 2023 quickly in case of a problem. - There is damage to the power cord or plug.
Service network, which includes wireless device location, • Cookies. We and our Service Providers use “cookies” is subject to additional specific limitations, as described to excessive heat, fire or liquid. Any of these conditions can
perform services on our behalf in connection with the policies/customer-service-agreement (as applicable); and privacy policies and terms under which Third-Party LBS use the Optimum Internet service to send, receive or post
number of text messages sent and received, voice to collect Information about your visit to our website and in Section 8.b below. CHOICES YOU HAVE TO LIMIT USE AND SHARING • Note: Place the electronic equipment on a stable - Liquid enters the electronic equipment. cause product failure and a risk of fire or battery explosion.
offering, operation and provision of the Services or • complying with applicable law. are provided. personal or confidential Information, you do so at your own
minutes used, bandwidth used, resources you use when to manage Information concerning your preferences. OF INFORMATION. surface. The surface must support the size and weight of the - There is exposure to rain or water. Do not incinerate, disassemble, crush, or puncture the
other legitimate business activities, for example, fraud j. Authorized Parties With Your Consent. We may risk. Since we cannot control websites or Internet services
uploading, downloading, or streaming data to and from A cookie is a small encrypted computer code added to WHEN AND WITH WHOM WE SHARE INFORMATION. a. Marketing Communications. We may send you electronic equipment. - Operation is not normal (the instructions in this Guide battery. Keep away from children. Do not incinerate the
prevention, payment processing, billing, shipping, disclose PII about you to Third-Parties with your consent. operated by Third-Parties that you may visit through use of
the Internet, and Information about the websites you a file on your computer as a record of your visit. It does b. To Communicate With You. We use the Information we a. General Sharing Policy. Except as set forth below, marketing communications about Optimum products • The electronic equipment has openings for describe the proper operation). battery. Recycle or dispose of used batteries promptly and in
e-commerce, customer service, analytics, and We may obtain your consent through a variety of our Services, we recommend that you review the terms of
visit and applications you use when using the Mobile not collect or provide your name or any other personal collect to deliver and personalize our communications Optimum will not share or disclose Customers’ PII to or services. We allow you to limit or opt-out of some ventilation that protect it from overheating. To ensure accordance with local ordinances.
marketing services. channels, such as in writing, online, on your phone, when service and privacy policies of those websites and services. - If you drop or damage the electronic equipment.
Service network. Network and Device Information also Information about you. It can, however, be used by the with you. For example, we may use the PII you provide a Third-Party unless it is necessary for us to render our types of marketing communications. For example, you reliability follow these guidelines to avoid obstructing the • Do not use the telephone to report a gas leak in the vicinity
website to note Information about your visit, such as your us to inform you of Service updates or the status of a you agree to terms of service, in our stores, or implicitly, - If the electronic equipment exhibits a distinct change
m. “Third-Party Advertising” is advertising or marketing includes IP address, device IDs (including MAC ID and Services or conduct a legitimate business activity related may choose not to receive promotional or marketing openings: of the leak.
type of web browser, operating system and IP address, service request or outages, as well as to invite you to for example, when you purchase a product and ask that SPECIAL RULES AND RIGHTS UNDER FEDERAL LAW. in performance.
communications for a Third Party (including, for other identifiers), device types, device status, device to the Services we provide to you, or the Customer telephone calls or postal mailings regarding our Services • Do not place other equipment, lamps, books, vases • Rewind Live TV contains small parts that could lead to a
to better tailor the website for you. It can also be used to participate in a survey, to collect amounts you owe, or in it be shipped to your home, thereby consenting to our a. Cable Act and PII. The Cable Act imposes limitations • Upon completion of any service or repairs to the
example, for non-Optimum products and services). serial numbers, and Information about the settings, provides appropriate consent in advance. by contacting us at 888-822-5151 or email research- with liquid, or any other object on the top of the choking hazard. Not intended for children under 3 years
recognize you when you return as a repeat visitor. You connection with other activities related to the Services disclosure of your name and address to a Third-Party with respect to the collection and disclosure of electronic equipment (home terminal), the service
configurations, and software on your device. Performance [email protected] for placement on our electronic equipment. of age.
INFORMATION WE COLLECT AND HOW WE can control what cookies are accepted by your computer or your account. b. Service Providers. We sometimes provide access shipping company to complete delivery. Consent may personally identifiable Information by cable operators, technician will perform safety checks to determine that the
and Diagnostic Data means performance and diagnostic “Do Not Call” list or “Do Not Mail” list. Please note, any
COLLECT IT. through the settings on your web browser or by deleting to Information, including PII, to Third-Party Service also be obtained when you purchase additional services unless you provide us consent to collect or disclose • Do not place in any of the following locations: equipment is in proper operating condition.
data about your use of our network, networks you roam on, c. To Generate De-identified Information. We may use requests to be placed on the “Do Not Mail” list will only
When you visit the website or subscribe to and use our them from your computer. Doing so, however, may limit Providers to assist us in providing Services or for other or features of Optimum Services that are provided via Information in another fashion, such as by accepting
WiFi services or your performance Information about your Customers’ PII to generate De-identified Information be effective for the 12-month period following such
Services (including our Apps), Optimum collects certain the personalization available to you. legitimate business purposes, including those described Third Parties. this Privacy Policy as part of the sign-up process for our
mobile device. For example, we may collect Information that cannot be reasonably linked to the Customer request. If you wish to continue to remain on the “Do Not
types of Information about you, as described and illustrated about signal strength, dropped calls, data failures, battery in Section 3.a. For example, we may provide access to Mail” list, you will need to make another request upon Services. Generally speaking, cable operators may not
individually. Subject to Section 8 below, our collection, k. Third Parties for Marketing Purposes. We do not and
below. We may collect this Information directly from you strength, and other device or network performance issues. • Clear GIFs. We and/or our Service Providers may use certain Information to companies providing services to the expiration of the previous request. Please also note, use the cable system to collect personally identifiable
use, and disclosure of De-identified Information is will not sell, license or rent Customers’ or website Users’
when you provide it to us, automatically when you use a
Service, from Third Parties, or on our website.
We may also collect Information about applications on
your device, such as the fact that an application has been
clear GIFs (also known as “web beacons,” “Internet tags,”
or “pixel tags”). These are lines of code that allow websites
subject to our discretion and is not subject to any of
the restrictions in this Privacy Policy. For example, we
us, including installation and repair, billing, call center,
sales and marketing, market research, fulfilment,
PII to unaffiliated Third-Parties without the required
consent to do so. We may provide De-identified
“Do Not Call” and “Do Not Mail” requests may take up to
thirty (30) days to become effective.
Information concerning Customers without their
prior consent except to obtain Information necessary Privacy Policy Section 2
added, when an application is launched or fails to launch, to summarize overall visitor usage patterns and to provide mailings, data storage, data scrubbing, data analytics Information (which may include Information about
may use De-identified Information for purposes such and processing, bill collection, auditing and accounting,
a. Information You Provide To Us. When you sign up and the length of time an application has been running. personalized services. We may use clear GIFs to track as measurement of viewership of programming and viewing habits, geolocation and system interaction) Optimum cares about, and is committed to protecting the located at optimum.com or optimum.net (“website”). It 1) DEFINITIONS
for Service, purchase a product or Service, create an Note: Other companies, like the manufacturer of your visitor preferences or to gather aggregated Information credit reporting, and legal services. We may also to Third-Party advertisers, programmers audience
advertising, creation of tuning and viewing cohorts provide access to Third-Party data service providers who privacy of our Customers’ and Website Users’ personal also applies to the Information we collect about you from 2) INFORMATION WE COLLECT AND HOW WE
account, call, text or email us, use online account tools mobile device, the provider of the operating system about visitor usage patterns. We do not use clear GIFs to or segmentations, providing targeted content for our measurement and research firms to provide more Information. It is Optimum’s responsibility to be clear Third Parties. Because this Privacy Policy describes the
(for instance, when you chat online with an agent or log collect Users’ PII. assist us in facilitating or providing targeted advertising COLLECT IT
on your device, and providers of mobile applications services or facilitating delivery of relevant Third-Party relevant programming, advertising and features, to about how we collect, use, maintain, protect, and share privacy practices for all of our Optimum Services, some
into your account on the website, complete customer installed on your device, may also be able to access and by generating De-identified Information based on your improve the Services, to provide you with Information 3) HOW WE USE INFORMATION
advertising/promotional messages through our Services PII. These Service Providers are authorized to use your this Information, and we drafted this privacy policy (this parts may not apply to you.
surveys, fill out a form on the website, or otherwise collect Information. This Privacy Policy does not apply to • Passive Automatic Electronic Collection. We and/or our and on Third-Party websites and other platforms. or offers about products or services we believe may be 4) WHEN AND WITH WHOM WE SHARE INFORMATION
PII only as necessary to provide these services on our “Privacy Policy”) to do exactly that. This Privacy Policy
communicate with us, we collect the Information you the Information collected by those Third-Parties and we service providers collect and log Information automatically However, we do provide you with the choice to opt out of interest to you, or to assist Third Parties with media, also details the various rights and choices you have when it 5) HOW LONG WE KEEP INFORMATION
provide to us, which may include PII, such as: encourage you to read their respective privacy policies. behalf. We may also disclose PII to credit reporting programming and content planning, and purchasing This Privacy Policy does not apply to other Optimum
when a User visits our website. For example, we collect of the use of your De-identified Information to facilitate comes to your personal Information. 6) CHOICES YOU HAVE TO LIMIT USE AND SHARING
agencies. When you purchase a device from us for use efforts. We may also share De-identified Information or brands, such as Cheddar, i24News, News12, a4 and
your IP address, the name and location of your Internet Targeted Third-Party Advertising (see Section 5.c below). OF INFORMATION
• your name and contact Information, such as, service in connection with the Mobile Service we may share RateMyProfessors, and the data practices of Optimum
• CPNI. If you are a VoIP or Mobile telephone customer, we service provider, the type and version of your browser, the aggregate Information with Third Parties for other uses of 7) HOW WE SECURE YOUR INFORMATION
address, billing address, work address, email address, d. To Provide Advertising, Marketing and your PII and Financial Information with trusted Service WHEN THIS PRIVACY POLICY APPLIES. This Privacy entities with respect to the operation or provision or
collect subscriber list Information, which is limited to your length of time you visit the website, your search queries on their own provided they commit not to re-identify
phone numbers, Recommendations. Subject to section 8.b, we use Providers involved in fraud prevention in order to Policy applies to the Information we collect when you services under those brands. It also does not apply to 8) SPECIAL RULES AND RIGHTS UNDER FEDERAL LAW
name, address and telephone number. We also collect the website, and the average number of pages you viewed. the Information.
• credit card number, bank account number or other the Information we collect about Customers and their verify the authenticity of your transaction. Transactions use or access Optimum-branded Services, including our non-Optimum products, services, websites, and mobile 9) STATE-SPECIFIC PRIVACY RIGHTS
Information about the quantity, technical configuration, We use this log Information for systems administration
Financial Information, use of the TV and Internet Services and cable system to detected as being potentially fraudulent may be further Note: Data obtained through the Optimum Text Alert residential and business cable television services, Internet applications that you may access or use through the 10) CHANGES TO THIS PRIVACY POLICY
type, destination, location, and amount of your use of purposes and for technical troubleshooting. We may also
make program and content recommendations, to send reviewed or declined. Notifications program will not be shared with any Third services and voice services (such as Optimum Phone and Optimum Services.
11) HOW TO CONTACT US
promotional communications about the Services or Parties for their marketing reasons/purposes. Optimum Mobile). This Privacy Policy also covers our
privacy practices with respect to visitors to our website

Optimum, the Optimum family of marks and Optimum logos are registered trademarks of CSC Holdings, LLC, a subsidiary of Altice USA, Inc. ©2024 CSC Holdings,
LLC. All trademarks and service marks are the property of their respective owners.

Y-45240_Altice.indd 1-2,4 3/6/24 10:21 AM

 beyond its control, including but not limited to: acts of God, agent or representative of Optimum in connection with the Optimum may from time to time notify Subscriber about
fire, flood, explosion or other catastrophes; any law, order, sale, installation, maintenance, or removal of Optimum’s important Information regarding the Services, the Privacy
General Terms and Conditions of Service (Residential) Section 3 General Terms and Conditions of Service (Residential) - cont Section 3 General Terms and Conditions of Service (Residential) - cont Section 3 regulation, direction, action, or request of the United States
government or of any other government including state
Services or Equipment shall be binding on Optimum
except as expressly included herein.
Notice and these Terms of Service by such methods,
Subscriber agrees to regularly check his or her postal mail,
and local governments having or claiming jurisdiction over e-mail and all postings on the Optimum web site (optimum.
Optimum, or of any department, agency, commission, 31) Amendment; Notice. Optimum may, in its sole discretion, net) and Subscriber bears the risk of failing to do so. The
General Terms and Conditions of Service (Residential) available at optimum.net/pricing-packages (“Schedule of c. due to the failure or malfunction of Subscriber-owned applicable to the software provided or installed by 15) Termination. Optimum may terminate this Agreement, Parties nor any Third-Party Provider of services or products THAT BY ENTERING INTO THIS AGREEMENT, YOU e. Arbitration Process. The arbitration will be administered Procedures section. If the parties cannot agree how to bureau, corporation, or other instrumentality of any one Subscriber’s continued use of the Service(s) following
Fees”). Optimum reserves the right to amend or change the equipment or Third-Party equipment; Optimum (“Software”). The Software shall be used solely disconnect any or all Services, and remove Equipment at makes any representations or warranties with respect AND OPTIMUM EACH WAIVE THE RIGHT TO A TRIAL by the AAA under the AAA’s Consumer Arbitration Rules, resolve the remaining cases after the conclusion of the change, modify, add or remove portions of these Terms
Subscriber (“You” or “Subscriber”) agree to be bound to or more of these federal, state, or local governments or of Service at any time. Optimum may notify Subscriber of notice of such change, modification or amendment shall
these General Terms and Conditions of Service (“Terms Schedule of Fees from time to time. in connection with the Services and Subscriber will not any time, without prior notice, for any reason whatsoever to any product or services offered through the Services BY JURY AND THE RIGHT TO PARTICIPATE IN A as modified by this arbitration provision. You may obtain first stage of bellwether proceedings, the process will be of any military authority; preemption of existing service in be deemed to be the Subscriber’s acceptance of any
d. during any period in which Optimum is not given full and modify, disassemble, translate, or reverse engineer, the or for no reason, including, but not limited to, if Subscriber or Equipment, and Optimum shall not be party to nor CLASS, REPRESENTATIVE, OR PRIVATE ATTORNEY copies of those rules from the AAA at adr.org. If the AAA repeated until all claims are resolved. any such changes to these Terms of Service, or any other
of Service” or “Agreement”) with respect to all Optimum compliance with national emergencies, acts of terrorism, required or desired notice hereunder, by posting notice such revision. If Subscriber does not agree to any revision
free access to its facilities and Equipment for the purpose Software. All rights, title and interest to the Software, or any User fails to fully comply with the terms of this responsible for monitoring any transaction between GENERAL ACTION. will not enforce this arbitration provision as written, it
services (“Service(s)”) provided by CSC Holdings, LLC 3) Third-Party Provider Charges. In connection with insurrections, riots, wars, unavailability of rights-of-way, of such changes on Optimum’s website, or by sending of these Terms of Service, Subscriber must immediately
of investigating and correcting interruptions, including associated intellectual property rights, are and Agreement and/or any Optimum or authorized Third- Subscriber and any Third-Party Provider of products cannot serve as the arbitration organization to resolve If this Mass Arbitration Procedures section applies to a
and its affiliates and subsidiaries authorized to provide the Subscriber’s use of the Services and Equipment, Subscriber material shortages, strikes, lockouts, or work stoppages. notice via email or postal mail to Subscriber’s billing cease use of all Services and notify Optimum that
services set forth herein (collectively, “Optimum”), as well may be able to access, subscribe to, use and/or purchase e. during a period in which Subscriber continues to use the will remain with Optimum and Optimum’s licensors. Party Provider terms of service, agreements or policies or services. b. OPTING OUT OF ARBITRATION. IF YOU HAVE Your dispute. If this situation arises, or if the AAA for any Notice of Dispute, any statute of limitations applicable to Subscriber is cancelling this Agreement in accordance with
If Subscriber’s Service is terminated, Subscriber will incorporated herein by reference. If Optimum terminates reason cannot serve as the arbitration organization, the the claims set forth in that Notice of Dispute will be tolled address, and/or by contacting the telephone number(s)
as the additional terms of service applicable to the specific products, services, software, or applications that are Service on an impaired basis; BEEN AN EXISTING SUBSCRIBER FOR AT LEAST 30) Entire Agreement: These Terms of Service, including on Subscriber’s account (including mobile phones) the then-current policy.
Optimum services and/or features to which you subscribe provided to Subscriber by Third-Parties (“Third-Party promptly return or destroy all Software provided by Service due to a violation of this Agreement or Optimum’s Except for a refund or credit as expressly provided in 30 DAYS BEFORE THE EFFECTIVE DATE OF THIS parties shall agree on a substitute arbitration organization from the time the first cases are selected for bellwether
f. during any period when the interruption is due to Optimum and any related written materials. Optimum policies, Subscriber may be subject to additional fees and this Agreement, in no event (including negligence) will or ad hoc arbitration, which will enforce this arbitration proceedings until that Notice of Dispute is selected for a the applicable Additional Terms of Service and Customer by means such as but not limited to browser bulletins,
or have access, as are set forth at optimum.net and may be Providers”). Subscriber acknowledges that Subscriber AGREEMENT AND HAVE PREVIOUSLY ENTERED Privacy Notice, your work/service order and the Schedule walled garden (browser interruption), voice, SMS, MMS,
updated from time to time, including the Additional Terms implementation of a Subscriber order for a change in will have the right to upgrade, modify, and enhance the charges, including disconnect and termination fees and the Optimum Parties be held responsible or liable for INTO AN ARBITRATION AGREEMENT WITH provision as to the dispute. If the parties are unable bellwether proceeding, withdrawn, or otherwise resolved. Effective: July 20, 2023
may incur charges in connection with the subscription to, of Fees constitute the entire agreement between the and text messages, including by the use of by automatic
of Service for Optimum TV, Optimum Internet, Optimum purchase or use of these Third-Party Provider products, Service arrangements; or Equipment and Software from time to time. Optimum may also exercise other rights and remedies any loss, damage, cost or expense including direct, OPTIMUM OR A PREDECESSOR COMPANY, THIS to agree, the parties shall mutually petition a court A court will have the authority to enforce this Mass
available under law. indirect, incidental, special, treble, punitive, exemplary of appropriate jurisdiction to appoint an arbitration Arbitration Procedures section, including by enjoining the Subscriber and Optimum with respect to the Services. telephone dialing systems. Subscriber agrees that any one
WiFi, Optimum Phone, support services, mobile apps and services, software, or applications. All such charges, OPT OUT PROVISION DOES NOT APPLY TO YOU. No undertaking, representation, or warranty made by an of the foregoing will constitute sufficient notice. Because
Auto Pay (collectively, the “Additional Terms of Service”), g. due to circumstances or causes beyond the control of g. Repair. Optimum will repair and/or replace defective or consequential losses or damages including, but organization or ad hoc arbitrator that will administer mass filing or prosecution of arbitrations or the assessment
including any additional fees and applicable taxes, shall Optimum. Equipment provided such damage was not caused by
which are incorporated into these Terms of Service by be paid by Subscriber to the Third-Party Provider and 16) Effect of Termination by Optimum. Subscriber agrees not limited to, loss of profits, earnings, business IF YOU BECAME A SUBSCRIBER WITHIN THE 30 arbitration under this arbitration provision as written. If or collection of AAA fees.
this reference. You further understand and agree that the misuse, neglect, or other fault of Subscriber. Optimum opportunities, loss of data, personal injury (including there is a conflict between this arbitration provision and
are not the responsibility of Optimum. Credits or billing Limitation of Refund. Unless otherwise provided by that in the event of termination by Optimum: (i) Optimum DAYS IMMEDIATELY PRIOR TO THE EFFECTIVE
Customer Privacy Notice, which governs the collection, use assumes no responsibility and shall have no responsibility death), property damage or legal fees and expenses, the AAA rules, this arbitration provision shall govern. h. Governing Law. Because the Service(s) provided to You
adjustments for products, services, software, or applications applicable law, in the event any amounts owed by Optimum and any Third-Party Providers of co-branded services DATE OF THIS AGREEMENT, AND DO NOT WISH
for the operation, maintenance, condition, or repair of involves interstate commerce, the Federal Arbitration
and disclosure of Subscriber personal Information, is likewise
incorporated into these Terms of Service by reference.
billed by a Third-Party Provider shall be subject to the stated
billing practices of that Third-Party Provider. Termination
to Subscriber are not claimed by Subscriber within one
year of the date on which the amount became payable to
any Subscriber-provided equipment and/or software,
including, but not limited to, televisions, computer
offered as part of or through the Optimum Internet
Service shall have no liability to Subscriber or any User;
sought by Subscriber or anyone else using Subscriber’s
Service account: (x) resulting directly or indirectly out
TO BE BOUND BY THIS ARBITRATION PROVISION,
YOU MUST NOTIFY OPTIMUM IN WRITING WITHIN A single arbitrator will resolve the dispute between You Act (“FAA”), not state arbitration law, shall govern the
arbitrability of all disputes under this arbitration provision.
Optimum Phone: Important Information Section 4
THESE TERMS OF SERVICE CONTAIN A BINDING of a service or subscription offered for a separate charge Subscriber, Subscriber shall forfeit all rights to the refund and and (ii) unless expressly prohibited by law, Optimum, in of the use or inability to use the Services (including the 30 DAYS OF THE EFFECTIVE DATE OF THIS and Optimum. Participation in arbitration may result
devices, remote controls, or other consumer electronics, inability to access emergency 911 or e911 services) and/ in limited discovery. The arbitrator will honor claims of Any state statutes pertaining to arbitration shall not be
ARBITRATION AGREEMENT THAT AFFECTS YOUR billed directly by a Third-Party Provider shall be effected in all such amounts shall become the property of Optimum. its sole good faith discretion, may decline or reject a new AGREEMENT.
including any hardware or Third-Party software, that may or use of the Software, Equipment or provided Third- privilege recognized by law and will take reasonable applicable. E-911 service and modem power. Phone service includes is a power outage, or if there is a disruption to the cable Home security and medical alert systems. Customers
RIGHTS, INCLUDING THE WAIVER OF CLASS accordance with the Terms of Service or similar agreement application for service or block access to or use of any
be connected to the Services (“Subscriber Equipment”) Party services or otherwise arising in connection with steps to protect confidential or proprietary Information, E-911 feature. When 911 is dialed, emergency services network or facilities, the service will not work. You expressly who use our phone service as a connection between their
ACTIONS AND JURY TRIALS. THE AGREEMENT between the Subscriber and the Third-Party Provider. component of the Services by Subscriber or any former IF YOU BECAME A SUBSCRIBER AFTER THE i. Waiver of Class and Representative Actions. YOU
10) Equipment and Software. Unless Optimum expresses except that Optimum may automatically push required the installation, maintenance, failure, removal or use of including subscriber personally identifiable Information. are automatically provided with the phone number and acknowledge that in such cases it will not be possible to home security system and central station monitoring are
ALSO CONTAINS PROVISIONS FOR OPTING OUT OF User. Subscriber further agrees that upon termination of EFFECTIVE DATE OF THIS AGREEMENT, AND DO AGREE TO ARBITRATE YOUR DISPUTE AND
otherwise in writing, all equipment, including but not software or firmware updates directly to Subscriber Services, Software and/or Equipment or Subscriber’s service address on file with your account. E-911 service will place or receive calls, including calls to access emergency responsible for testing their system with their alarm company
ARBITRATION. PLEASE REVIEW IT CAREFULLY. any Service, Subscriber will immediately cease use of the NOT WISH TO BE BOUND BY THIS ARBITRATION TO DO SO ON AN INDIVIDUAL BASIS; CLASS, only operate properly if the modem remains at the service E-911 services. at the time of installation and on an ongoing basis. Although
4) Taxes: Subscriber agrees to pay any local, state, or federal limited to, any cables, wires, amplifiers, cable boxes, Equipment when necessary for the provision of Optimum reliance on the Services, Software and/or Equipment, AGREEMENT, YOU MUST NOTIFY OPTIMUM IN All issues are for the arbitrator to decide, except that
Equipment and any Software, and; Subscriber will pay in REPRESENTATIVE, AND PRIVATE ATTORNEY address specified on your Altice account at the time we will provide a wire connection so that phone services
taxes imposed or levied on or with respect to the Services, access cards, remotes, cable cards, battery backup Service(s). Subscriber is responsible for the repair and including without limitation any mistakes, omissions, issues relating to arbitrability, the scope or enforceability
full the charges for Subscriber’s use of the Service and the WRITING WITHIN 30 DAYS OF THE OPENING OF GENERAL ARBITRATIONS AND ACTIONS ARE NOT of installation. are available for use with your existing security system,
1) Payment of Charges. The charges for one month of the Equipment or installation or service charges incurred units, modems, routers, gateways, Optimum TV Box and maintenance of Subscriber Equipment. Subscriber is interruptions, failure or malfunction, deletion or YOUR OPTIMUM ACCOUNT. IN ALL INSTANCES, of this arbitration provision, the interpretation of its If you choose, you may separately purchase a battery
Equipment through the later of: (i) Subscriber’s applicable PERMITTED. You and Optimum agree that each party customers must follow up with their alarm company to
Services, including any deposits, activation, installation with respect to the same. other equipment distributed to and/or installed for use also responsible for the repair and maintenance of inside corruption of files, work stoppage, errors, defects, delays prohibitions of class, representative, and private attorney backup for use with your voice-enabled cable modem
Service month, or (ii) if applicable, the expiration of any NOTICE SHALL BE PROVIDED BY EMAILING US may bring claims against the other only in Your or its confirm that it has your correct and current phone number
and Equipment charges, plus pro rata charges, if any, for in the Subscriber’s service location(s) by or on behalf of wiring at the service location unless otherwise agreed by in operation, delays in installation, failure to maintain general proceedings and non-individualized relief, and If your cable modem is moved away from the original in the instance of a non-network related outage at
promotional term, or, if applicable, (iii) the date when the AT [email protected] OR BY individual capacity and may not participate as a class and to perform any periodic operational tests that your
periods not previously billed, are due upon installation of 5) Early Termination Fees. If you cancel, terminate, or Optimum (“Equipment”), network facilities, and software Subscriber and Optimum. Optimum is not responsible or proper standards or operation, failure to exercise compliance with the requirements of Sections 24.c and service address, your E-911 calls may be misdirected to the optimum.net/battery.
associated Equipment or Software has been returned to MAIL TO: OPTIMUM SHARED SERVICES, 1111 member or serve as a plaintiff in any purported class, wrong home or the wrong emergency service provider. central station-monitoring provider might recommend.
the Services or such other date as agreed by Optimum downgrade the Service(s) before the completion of any installed or provided by Optimum remains the property of liable for any loss or impairment of Optimum’s Service due reasonable supervision, delays in transmission, breach 24.g shall be for a court of competent jurisdiction to
Optimum. Failure of Optimum to remove Equipment STEWART AVENUE, BETHPAGE, NY 11714, ATTN: representative, or private attorney general proceeding. Therefore, in order to have E-911 calls routed correctly, you Important Information regarding keeping your phone In the event of an outage, your phone service will not be
and You. Thereafter, Subscriber agrees to pay monthly required promotional term to which You agreed (“Initial Optimum, except that all wiring on the Subscriber’s side in whole or in part to a malfunction, defect, or otherwise of warranty, or failure of performance of the Services, decide. The Arbitrator is limited and bound by terms of
shall not be deemed an abandonment thereof. Subscriber ARBITRATION. This arbitration provision does not permit and explicitly acknowledge responsibility to promptly notify Altice of any number when you move: Please be aware that during the available to contact your central station-monitoring provider.
recurring Service charges and Equipment charges (if any) Term”), you agree to pay Optimum any applicable early of the demarcation point at Subscriber’s service location, caused by Subscriber Equipment. Optimum makes Software and/or Equipment; or (y) resulting directly this arbitration provision. Although the arbitrator shall be
shall pay reasonable collection and/or attorney’s fees to prohibits the arbitration of consolidated, class, or change in service address. first 72 hours of arriving at your new service address, if you dial
in advance, including all applicable fees (such as restoration cancellation fee plus all outstanding charges for all Services whether installed by Optimum or by Subscriber, shall be no warranties, with respect to Equipment or Service or indirectly out of, or otherwise arising in connection bound by rulings in prior arbitrations involving the same
Optimum in the event that Optimum shall find it necessary TO BE VALID, AN OPT-OUT NOTICE MUST: (1) representative disputes of any form. In addition, although 911 from your phone, you may need to relay to the emergency Altice does not support the use of any phone service as a
or experience fees), taxes, regulatory fees, franchise fees, used and Equipment purchased for which you have not paid Subscriber property and not Optimum Equipment, and provided by Optimum or with respect to the Equipment’s with, any allegation, claim, suit or other proceeding customer to the extent required by applicable law, an
to enforce collection or to preserve and protect its rights INCLUDE YOUR NAME, ADDRESS, OPTIMUM the arbitrator may award any relief that a court could service operator the new (current) service address. connection for emergency medical alert systems, high-
surcharges (including sports and broadcast TV surcharges) us prior to termination. You agree that early cancellation repair and maintenance for such wiring is the responsibility compatibility with any Subscriber Equipment. relating to Services, Software and/or Equipment, or the arbitrator’s ruling will not be binding in other proceedings If your phone service is disconnected by Altice, or if the
under this Agreement. ACCOUNT NUMBER, PHYSICAL SIGNATURE IF SENT award that is individualized to the claimant and would security monitoring systems (UL 681 or similar) or fire alarm
and other government assessments no later than the date fees or any other fees may automatically be charged to your of Subscriber unless otherwise agreed by Subscriber and infringement of the copyright, patent, trademark, trade involving different customers. The arbitrator will make service is interrupted for any reason, you will not have E-911.
11) Prohibitions. BY MAIL OR ELECTRONIC SIGNATURE IF SENT VIA not affect other Optimum account holders, neither You systems (UL 864 or similar). Customers must maintain
indicated on Subscriber’s bill. Charges for non-recurring account and your credit or debit card provided to Optimum Optimum. The demarcation point shall mean a point at secret, confidentiality, privacy, or other intellectual EMAIL, AS WELL AS A CLEAR STATEMENT THAT YOU any award in writing but need not provide a statement of Phone service does not have its own power supply. If there
Services or Equipment charges will be reflected on (or about) twelve (12) inches outside of where the cable a. Residential Use. The Services provided under this 17) Content and Services. All content, program services, nor Optimum may seek, nor may the arbitrator award, alternate connection for such systems.
and you agree to pay such fees. program packages, number of channels, channel property or contractual rights of any Third-Party. ARE REJECTING THE ARBITRATION PROVISION reasons unless requested by a party. An award rendered non-individualized relief that would affect other account
Subscriber’s subsequent bill at the then current applicable wire enters the Subscriber’s service location. None of the Agreement are solely for Subscriber’s personal, by the arbitrator may be entered in any court having
residential use and Subscriber shall not use Services for allocations, broadcast channels, interactive services, email, IN THIS AGREEMENT; AND (2) BE RECEIVED BY holders. Further, the arbitrator may not consolidate or
rates. For instance, Subscriber will be billed monthly for Equipment shall become a fixture nor shall distribution, If Subscriber resides in a state where laws prevent OPTIMUM WITHIN THE APPLICABLE 30 DAY TIME jurisdiction over the parties for purposes of enforcement.
Pay Per View, On Demand or other Services ordered where 6) Right to Make Credit Inquiries. Subscriber acknowledges any commercial purpose. Optimum shall have the right data offerings, and other services are subject to change in join more than one person’s claims unless all parties
installation, and/or use of Equipment, including but not Subscriber from taking full responsibility and risk for PERIOD ABOVE.
charges are based on actual usage or on orders placed and agrees that Optimum may (a) verify Subscriber’s credit to determine, in its sole discretion, what constitutes a accordance with applicable law. affirmatively agree in writing.
limited to cable boxes and/or set-top boxes be deemed Subscriber’s use of the Services and/or Equipment, Unless the parties agree otherwise, any arbitration
standing, make inquiries and receive Information about your
during the previous month. All rates for Services, Equipment
charges and other fees and surcharges are subject to credit experiences, including your credit report, from credit
reporting agencies; (b) enter this Information in your file,
a lease of such Equipment. Subscriber will acquire no
ownership or other interest in the Equipment, network
“commercial” purpose.
b. Theft of Service. Subscriber shall not intercept, receive
18) Disclaimer. Optimum assumes no liability for any program,
Optimum’s liability is limited to the greatest extent
allowed by law.
YOUR DECISION TO OPT OUT OF THIS
ARBITRATION PROVISION WILL HAVE NO ADVERSE
hearing will take place in the county (or parish) of Your
service address. If the amount in dispute is less than
If any of the prohibitions in the preceding paragraph Equipment Compatibility Section 5
change in accordance with applicable law. facilities, and software by virtue of payments made services, content, or Information distributed on or through is held to be unenforceable as to a particular claim, or
and disclose this Information concerning you to appropriate or assist in the interception or receipt of, resell, distribute, EFFECT ON YOUR RELATIONSHIP WITH OPTIMUM $50,000, Optimum agrees that You may choose whether request for relief (such as a request for public injunctive
pursuant to this Agreement or by the attachment of the Services, Optimum Equipment or the cable system, the arbitration is conducted solely on the basis of
Third-Parties for reasonable business purposes; and (c) or duplicate any Services. In no event shall Subscriber use unless locally provided by Optimum, and Optimum 23) Indemnification. Subscriber agrees to defend, indemnify, OR THE DELIVERY OF OPTIMUM SERVICES TO YOU. relief) then You and Optimum agree that such claim or TV Equipment different channels. Some of these problems may be resolved Since cable boxes protect our programming services
If Subscriber elects to pay by automatic recurring credit any portion of the Equipment or network facilities to OPTING OUT OF THIS ARBITRATION PROVISION documents submitted to the arbitrator, by a telephonic or
furnish Information about you (including your Social Security the Services and/or Equipment to engage in any illegal or expressly disclaims any responsibility or liability for your use and hold harmless the Optimum Parties from and against request for relief (and only that claim or request) shall be Most of our channels are encrypted, transmitted in digital by the use of A/B switches, signal splitters and/or from cable theft, these devices can only be obtained from
card, debit card or automatic clearing house payments, Subscriber’s residence or premises. HAS NO EFFECT ON ANY OTHER PRIOR OR FUTURE videoconference hearing, or by an in-person hearing as
number), your account(s) and your payment history to those prohibited activity. thereof. Further, Optimum shall not be responsible for any any and all claims and expenses, including reasonable decided by a court after all other claims and requests for format and require cable-ready equipment. Optimum’s other supplemental equipment that can be purchased from Optimum. You may see cable boxes sold by others online
Subscriber authorizes Optimum to charge such accounts. ARBITRATION AGREEMENTS THAT YOU MAY HAVE established by AAA rules.
credit reporting agencies. products, merchandise or prizes promoted or purchased attorneys’ fees, arising out of or related in any way to relief are arbitrated. In that instance, or any instance when cable boxes let you enjoy all of our programming including Third-Party retail stores. or elsewhere. These devices are illegal to buy, sell, or use.
If Subscriber elects to send a check as payment, Subscriber 12) Subscriber Liability for Users. Subscriber must be at least WITH OPTIMUM.
a. Misuse of Equipment. Optimum Equipment is intended through the use of the Services. the use of the Service and Equipment by Subscriber a claim between You and Optimum proceeds to court On Demand and interactive services. Certain DVRs and TVs For your security, we don’t authorize any cable box that isn’t
authorizes Optimum either to use Information from eighteen years of age to subscribe to Services. Subscriber If the amount in dispute exceeds $75,000 or the claim
7) Security Deposit. Optimum may require a deposit or to service and reside at the specific service location and or otherwise arising out of the use of Subscriber’s rather than through arbitration, You and Optimum each may be equipped with CableCARD technology. Using a Remote Controls provided to you by Optimum.
Subscriber’s check to make a one-time electronic funds is responsible for any access, use or misuse of the Services c. Pre-Arbitration Process. seeks any form of injunctive relief, either party may appeal CableCARD provided by Optimum will allow you to watch
activation fee based on Subscriber’s credit standing or is not to be removed from the service location where account or any equipment or facilities in connection waive the right to any trial by jury through this Agreement. Some TV, VCR, DVD player or DVD recorder remote controls
transfer from Subscriber’s bank account or to process the and/or Equipment that may result from access or use by 19) Telephone Communications With You Regarding Your the award to a three-arbitrator panel administered by AAA most of our programming without the use of a cable box.
past payment history with Optimum. A deposit and/ it was installed or used off premises without Optimum therewith, or the use of any other products or services (i) Notice Of Dispute. A party who intends to commence are also capable of controlling the basic features of your Customer Support
payment as a check transaction. any other person who has access to Subscriber’s premises, Account or Service. You agree that Optimum and its under its Optional Appellate Arbitration Rules (including j. Amendments to this Arbitration Provision.
or activation fee does not relieve the Subscriber of the authorization. Subscriber agrees that neither Subscriber provided by Optimum to Subscriber. Subscriber agrees arbitration must first send the other party a written Notice cable box. You may choose to buy a “universal” remote If you’re having issues with your cable-ready devices or other
nor any other person (except Optimum’s authorized equipment, or account. Subscriber is responsible for agents may call or text you at any phone number (landline to indemnify and hold harmless the Optimum Parties its rules governing allocation of fees and costs) by a written Notwithstanding any provision in the Agreement to
Failure to receive a bill does not release Subscriber responsibility for prompt payment of bills on presentation. of Dispute and engage in a good-faith negotiation of CableCARDs do not support two-way, interactive services control device capable of working with your cable box at equipment available through retail stores, contact us at the
personnel) will open, alter, misuse, tamper with, service, ensuring that all persons who use Subscriber’s Services or wireless) that you provide to us, using an automated against claims, losses or suits for injury to or death of any notice of appeal within thirty (30) days from the date of the contrary, You and Optimum agree that if Optimum such as On Demand, the Optimum program guide,
Any security deposit given by Subscriber for the Equipment the dispute in an effort to resolve it without the need for retail outlets. Examples of compatible universal remote customer support number on the front of your bill, or go to
from Subscriber’s obligation to pay. Failure to pay the (each, a “User”) understand and comply with all terms and dialing system and/or a prerecorded message, for non- entry of the written arbitration award. The award shall makes any amendment to this arbitration provision (other
or Optimum’s Service will be due and payable upon the or make any alterations to any Equipment. Subscriber will person, or damage to any property which arises from the arbitration. To be valid, Your Notice of Dispute must include: interactive services or the ability to order Pay Per View control devices include: RCA 5 device universal cable optimum.net/support.
total balance when due (including checks returned conditions applicable to the Services. promotional service and/or account-related purposes, such be stayed during any such appeal. The members of the than an amendment to any notice address or website using your remote. Certain programming is provided in a
first monthly billing. Such security deposits will be returned not remove any markings or labels from the Equipment. use, placement or presence or removal of Optimum’s (1) Your name; (2) the account number and service address; remote, URC SR3 big button universal remote control and * Does not apply in Bronx and Brooklyn.
for insufficient funds) shall constitute a breach of this as appointment confirmations, service alerts, billing and three-arbitrator panel will be selected according to AAA link provided herein) in the future, that amendment shall “switched video” format*, such as select international and General Electric 24927 8-in-1 Universal Remote Control.
to Subscriber within sixty (60) days of termination of Subscriber agrees to safeguard the Equipment from loss Equipment, facilities and associated wiring on Subscriber’s (3) an email address and telephone number at which You You are cautioned that changes or modifications not
Agreement and may be grounds for termination of 13) Access to Subscriber Premises. Subscriber grants collection issues, or account recovery concerns. You agree premises and further, Subscriber indemnifies and holds rules. The three-arbitrator panel will issue its decision apply to all disputes or claims that have arisen or may arise sports channels. CableCARD-compatible devices, such as Most universal remotes made since 2001 are compatible
Optimum’s Service so long as payment has been made for or damage of any kind, and (except for any self installation may be reached during business hours; (4) a description expressly approved by the party responsible for compliance
Service, removal of Equipment from Subscriber’s Optimum and its employees, agents, contractors, and to notify us: (1) if any such phone number changes; (2) is no harmless the Optimum Parties against claims for libel, within one hundred and twenty (120) days of the date of between You and Optimum, including disputes or claims TiVo, must be equipped with a Tuning Adapter* to receive with our cable boxes.
all amounts due on Subscriber’s account and Subscriber has procedures approved by Optimum) will not permit of the nature and basis of your claims or dispute (including could void your authority to operate the equipment.
premises and/or imposition of a late fee (“Late Fee”) in representatives the right to access and otherwise enter longer active; or (3) is ported from a landline to a wireless slander, or the infringement of copyright arising directly or the appealing party’s notice of appeal. The decision of the that arose prior to the effective date of the amendment. this type of programming. If you have a TV with a QAM
returned the Optimum Equipment undamaged. Security anyone other than an Optimum authorized representative where applicable specific dates); (5) an explanation of
accordance with applicable law. You can avoid incurring the Subscriber’s premises and to access Equipment, the phone number. You can manage your contact preferences indirectly from the material transmitted over the facilities of three-arbitrator panel shall be final and binding, subject to We will notify you of amendments to this arbitration tuner*, you’ll be able to see channels in Broadcast Basic that
deposits paid by Subscriber for Equipment or Services may to perform any work on the Equipment. Any misuse, the specific relief sought; (6) Your physical or electronic Where to Get Equipment FCC Responsible Party for DCIWA384 UHD and DGCI384
Late Fees by paying your monthly bill promptly. Any Late wiring within Subscriber’s premises and Subscriber’s by logging into your account at optimum.net. Optimum, or the use thereof by Subscriber; against claims any right of judicial review that exists under the FAA. provision in the manner described in Section 31. If you are not encrypted without any extra equipment.
be used, to the extent permitted by law, to offset any unpaid alteration, tampering, or removal, or the use of signature; and (7) if You have retained an attorney, Your We offer and maintain equipment for the service you’ve UHD devices:
Fee imposed on Subscriber is intended to be a reasonable computer(s) and other devices to install, connect, inspect, for infringement of patents arising from combining with or do not agree to the revisions, you must cease use of all chosen. Equipment can be picked up at an Optimum Store,
balance or charges after termination of Service. Subscriber equipment which permits the receipt of Services without signed statement authorizing Optimum to disclose your
advance estimate of costs of managing past due accounts. 20) No Waiver. The failure of Optimum to enforce this f. Arbitration Fees. Except as otherwise provided in this Service(s) within 30 days and notify Optimum that You are Please also note that our equipment may not support certain shipped to you or even delivered by a technician. We’re
shall remain liable for any outstanding balances after the authorization or the receipt of Services to an unauthorized maintain, repair, replace, disconnect, remove or alter the using in connection with, facilities furnished by Optimum, confidential account records to Your attorney if necessary in Sagemcom USA
The Late Fee is not interest, a penalty, a credit service Agreement and any of its components, for whatever arbitration provision, if Optimum initiates an arbitration, canceling this Agreement. features and functions of older TVs or VCRs. For example, happy to talk about equipment options and prices with you.
security deposit has been applied. Further terms and number of outlets, or to unauthorized locations constitutes Equipment, check for signal leakage or install or deliver and apparatus, Equipment, and systems provided by resolving Your claim. For Your convenience, You 14651 N. Dallas Parkway
charge or a finance charge. reason, shall not constitute a waiver of any right of Optimum will pay all arbitration filing, administrative, and you may not be able to use display features (such as picture- For a list of stores, visit optimum.net/stores.
conditions of the security deposit may be contained in the theft of service and is prohibited. Optimum provided Software. Subscriber shall cooperate Subscriber; and against all other claims arising out of may download a Notice of Dispute form from our website at Suite 900
Optimum or the ability to assert or enforce such right at any arbitrator fees. k. Severability and Survival. If any other portion of this in-picture), use a VCR to record one program while viewing
deposit receipt given to Subscriber at the time the security in providing such access upon request of Optimum. If any act or omission of Subscriber in connection with the Optimum.net/NoticeOfDispute. Once you have written the Dallas, TX 75254
If the Subscriber has more than one account (Business b. Return of Equipment. If Subscriber’s Service is Subscriber is not the owner of the premises, Subscriber time in the future. Services or facilities provided by Optimum. arbitration provision is determined to be unenforceable, another, or use a VCR to record consecutive programs on
and/or Residential) served by Optimum, all Optimum deposit is collected. letter or filled out the Notice, send it to us by certified mail at If You initiate an arbitration, You will be responsible for then the remainder of this arbitration provision shall be Phone: 972-674-4100
terminated or cancelled (for whatever reason), unless warrants that Subscriber has obtained the legal authority
provided Services at all locations may be subject to Optimum expresses otherwise in writing, Subscriber Optimum Shared Services1111 Stewart Avenue, Bethpage, paying a portion of the arbitration fees as follows: If You given full force and effect. The terms of the arbitration
of the owner to authorize Optimum personnel and/or its 21) No Assignment. This Agreement and the Services and/ 24) Binding Arbitration. Please read this section carefully. It NY 11714, Attn: Customer Disputes. Optimum will send any
discontinuance of Service in the event any one account 8) Disputed Charges. Subscriber agrees to pay all undisputed agrees that Subscriber no longer has the right to keep are seeking claims of $1,000 or less, Your share of the fees provision shall survive termination, amendment or
agents to enter the premises for the purposes described or Equipment supplied by Optimum are not assignable affects your rights. Notice of Dispute to You at the billing address on file with
remains unpaid. In the event collection activities are monthly charges and all applicable fees and taxes as or use the Equipment and Subscriber must promptly will be capped at $100, and If you are seeking claims of expiration of this Agreement.
herein. Optimum’s failure to remove its Equipment shall or otherwise transferable by Subscriber, without specific the account.
required, an additional collection charge may be itemized on the Optimum monthly bill and notify Optimum return the Equipment. The Equipment must be returned between $1,001–$10,000, Your share of such fees will be
imposed. in writing of disputed items or requests for credit within
thirty (30) days of Subscriber’s receipt of the bill for which
to Optimum in the same condition as when received,
not be deemed an abandonment thereof. written authorization from Optimum. In Optimum’s
discretion, Optimum may assign, in whole or in part, this
a. Agreement to Arbitrate Disputes. Any and all disputes
arising between You and Optimum, or Your or its (ii) 60-Day Wait Period. Whoever sends the Notice of Dispute
capped at $200. If You are seeking claims of more than
$10,000, the filing, administrative and arbitrator fees will
25) Governing Law. Subject to Section 24.h above, this
Agreement shall be governed by the laws of the state of
Privacy Waiver – For NJ customers only Section 6
ordinary wear and tear excepted. Absent other Agreement, and Services may be provided by one or more
Monthly Charges. Your monthly subscription begins correction of an error or credit is sought, or longer as 14) Violations of this Agreement. It shall be a violation of this respective predecessors in interest, successors, assigns, must give the other party 60 days after receipt to investigate be allocated in accordance with the AAA rules. If You New York.
instructions, if Subscriber fails to return the Equipment, legally authorized Optimum affiliates.
on the first day following your installation date and provided by applicable law. The date of the dispute shall Agreement for Subscriber or any User: (1) to engage in any and past, present, and future parents, subsidiaries, the claim. During that period, either party may request an cannot pay Your share of these fees, You may request a fee
Subscriber will pay any expenses Optimum incurs In August 2003, a state law became effective that requires address and telephone number, will be made available to the  You may provide my name, address and telephone
automatically renews thereafter on a monthly basis be the date Optimum receives sufficient documentation to conduct prohibited by this Agreement (or by any terms affiliates, officers, directors, employees, and agents, shall individualized discussion (by phone call or videoconference) waiver from the AAA. In addition, Optimum will consider 26) Severability. If any term or condition of this Agreement all cable television companies to keep a record of all Office of Cable Television only upon its request, together number and the day of the complaint, the nature of the
in retrieving the Equipment. Failure of Optimum to 22) No Warranty; Limitation of Liability. Subscriber expressly
beginning on the first day of the next billing period enable Optimum to investigate the dispute. The date of the and conditions incorporated herein by reference); or (2) be resolved by binding arbitration on an individual basis in regarding settlement, which shall take place at a mutually reimbursing Your share of these fees if You indicate You shall be adjudicated or determined as invalid or complaints received from customers at its offices and file a with certain details of complaints you register with us, such complaint, and whether or not I was satisfied with the
remove the Equipment does not mean that Optimum agrees that: (a) the Services provided are best efforts
assigned to you until cancelled by you. The monthly resolution is the date Optimum completes its investigation not to engage in conduct required by this Agreement, accordance with this arbitration provision. This agreement agreeable time (which can be after the 60-day period). cannot afford them and, if appropriate, will pay directly unenforceable by a court, tribunal or arbitrator with report concerning such complaints with the Board of Public as the day of the complaint, the nature of the complaint,and resolution we proposed or reached in settlement of my
has abandoned the Equipment. Optimum may impose services and the Services, Software, and Equipment are
service charge(s) will be billed at the beginning of your and notifies the Subscriber of the disposition of the dispute. each case determined in Optimum’s sole good faith to arbitrate is intended to be broadly interpreted. It You and an Optimum legal or business representative all such fees upon Your written request prior to the appropriate jurisdiction over the subject matter, the Utilities’ Office of Cable Television. It is through this Office whether or not you were satisfied with the resolution we complaint to the Office of Cable Television.
a charge for unreturned Equipment to be determined in provided by Optimum on an “AS IS” and “AS AVAILABLE”
assigned billing period and each month thereafter unless discretion. In addition, whether or not the conduct set includes, but is not limited to: (or outside counsel) must personally participate, unless commencement of the arbitration. You are responsible remainder of the Agreement with respect to such claim that the Board of Public Utilities regulates the cable proposed or reached in settlement of your complaint.
accordance with Optimum’s then current schedule of basis without warranties of any kind, either express or
and until you cancel your Service(s). PAYMENTS ARE forth below is elsewhere prohibited by this Agreement, it otherwise agreed in writing. Your lawyers (if any) also can for all additional costs and expenses that You incur in the shall not be affected and shall remain valid and enforceable television industry.
9) Adjustments or Refunds. Any adjustment or refund, charges for non-returned Equipment and/or continue to • Claims arising out of or relating to any aspect of the
NONREFUNDABLE AND THERE ARE NO REFUNDS shall be a violation of this Agreement if: implied; (b) the Optimum Parties are not responsible or participate. If Optimum has not been able to resolve your arbitration, including, but not limited to, attorneys’ or to the fullest extent permitted by law. How will that Information be used? The Office of Cable
given in each case at Optimum’s sole discretion, will be charge Subscriber a monthly Service fee every month relationship between us, whether based in contract, tort, Name
OR CREDITS FOR PARTIALLY USED SUBSCRIPTION a. Subscriber or any User fails to abide by Optimum’s rules liable for any loss or impairment of service due in whole dispute to your satisfaction within the later of 60 days from expert witness fees and expenses, unless the arbitrator Under the rule implementing this requirement, we are Television will use your Information to verify the consumer
accomplished by a credit on a subsequent bill for Service, until any remaining Equipment is returned, collected by statute, fraud, misrepresentation, or any other legal theory;
PERIOD(S) and regulations or to pay the charges billed; or in part to Subscriber owned- or provided-Equipment; when we received your Notice of Dispute or the date of the determines that applicable law requires Optimum to pay required to notify you of your option to have the details of complaint Information we file with them, and the Office
unless otherwise required by applicable law. Except as Optimum or fully paid for by Subscriber. Any charge for 27) No Relationship. Nothing in this Agreement will create
and (c) all use of the Services, Software and Equipment, • Claims that arose before this or any prior Agreement; and individualized discussion regarding settlement, you may those costs and expenses. any consumer complaint you register with us reported to the of Cable Television may contact you concerning your Phone Number
otherwise expressly provided in this Agreement, the liability unreturned Equipment shall be due immediately. b. Subscriber or any User fails to provide and maintain any joint venture, joint employer, franchisee-franchisor,
You may cancel Service(s) for a period up to the last day including that provided by Third-Party Providers, as well as • Claims that may arise after the termination of this start arbitration proceedings. The Notice of Dispute and Office of Cable Television. To help you better understand experience with us in handling your complaints. The Office
of Optimum, its officers, shareholders, directors, employees, accurate registration Information or the Information employer-employee or principal-agent relationship
of the billing period prior to the service period that you c. Damaged or Lost Equipment. If the Equipment is the purchase, download or use of any Third-Party service, Agreement. discussion requirements are essential in order to give the Notwithstanding the foregoing, if the arbitrator concludes your option, we want to share some of the common of Cable Television has advised us that it will not share your
affiliates, vendors, carrier partners, content providers, required in the registration process is or becomes between Optimum and any content, backbone, network, Signature
wish to cancel, and the cancellation will be effective at damaged by Subscriber, destroyed, lost or stolen while in product, or application provided by or accessed through parties a meaningful chance to resolve disputes informally. that Your claim is frivolous or has been brought for an questions other customers have asked: Information with anyone other than its employees and the
and other persons or entities involved in providing the incorrect, absent or incomplete; circuit and other technology or communications providers,
the end of the then-current billing period. Any request for Subscriber’s possession, Subscriber is responsible for the the Services or Equipment, are provided at Subscriber’s If any aspect of these requirements has not been met, the improper purpose (as measured by the standards of employees of the Board of Public Utilities.
Services or Equipment (collectively, the “Optimum Notwithstanding the foregoing, either You or Optimum software and other licensors, hardware and equipment Date
cancellation after the commencement of a service period cost of repair or replacement of the Equipment. sole risk and Subscriber assumes total responsibility for parties agree that a court can enjoin the filing or prosecution Federal Rule of Civil Procedure 11(b)), then the AAA rules Why is my consent requested? Both state and federal law
Parties”) for damages shall in no event, by reason of any c. Subscriber or any User engages in any illegal or prohibited may bring claims in small claims court in Your jurisdiction, suppliers, or other Third-Party providers of elements of the
will be effective at the end of the then-current service Subscriber’s or any User’s use of the Services. Without of an arbitration, and, unless prohibited by law, the shall govern the allocation of arbitration fees, and You protect your right to privacy as to the personally identifiable What if I do not consent? You are not required to grant
delays, interruptions, omissions, errors, failures, or defects d. Operation of Equipment. Subscriber agrees to operate activity in connection with their use of any Service; if that court has jurisdiction over the parties and the action high speed Internet service, nor impose upon any such
period. Access to the Services will, if possible, continue to limiting the generality of the foregoing, the Optimum arbitration administrator shall neither accept nor administer agree to reimburse Optimum for any amounts Optimum Information that we collect using the cable system we consent as a condition of receiving cable television service Return to
in installation or service, exceed an amount equal to the any Equipment in accordance with instructions of and the claim complies with the prohibitions on class, companies any obligations for any losses, debts, or other
be provided at the location ordered or, if you move, to your d. Subscriber or any User harasses, threatens, or otherwise Parties make no warranty: (i) that the Services will be the arbitration nor assess fees in connection with such an may have paid on Your behalf. maintain in the course of providing cable service to you, such or to make inquiries or complaints to us about your service.
Subscriber’s Service charges and associated Equipment Optimum or Optimum’s agent. Failure to do so will relieve representative, and private attorney general proceedings obligations incurred by the other.
new location if in an Optimum-served area (subject to any abuses any Optimum employee or agent; uninterrupted or error free or that the Equipment will arbitration. The submission of a Notice of Dispute will toll the as your name, address, telephone number, billing, payment, If you do not consent, we will still maintain a record of
fees for a regular billing period (“Maximum Credit”). No the Optimum Parties of liability for interruption of Service and non-individualized relief discussed below. If the Optimum Shared Services
installation charges). work as intended; (ii) as to transmission or upstream statute of limitations for the claim until the later of 60 days g. Mass Arbitration Procedures. If 25 or more claimants service and repair records, and correspondence to the the complaint that you file with us, and report aggregate
credit allowance will be made for interruptions of Service and may make the Subscriber responsible for damage to law of Your jurisdiction allows small claims actions to be 28) Survival. All representations, warranties, indemnifications, Attn: NJ Privacy Waiver 6
e. Subscriber or any User refuses to provide Optimum or downstream speeds of the network; (iii) that the from when we received your Notice of Dispute or the date of submit Notices of Dispute or file arbitrations raising similar extent that any of this Information identifies you individually. Information in the reports we provide to the Office of Cable Corporate Center Drive
that are: Equipment. removed or appealed for a trial de novo in a court of general dispute resolution provisions and limitations of liability
with reasonable access to the service location or refuses Services, Equipment, or Software are compatible with the individualized discussion regarding settlement. claims and are represented by the same or coordinated That Information generally cannot be released to the Office Television, but we will not release any Information that Melville, NY 11747
2) Additional Fees. In addition to Subscriber’s monthly jurisdiction, that appeal instead shall be resolved in an contained in this Agreement shall survive the termination
to allow Optimum to diagnose and/or troubleshoot a any Subscriber owned- or provided-Equipment; or (iv) counsel, all the cases must be resolved in staged of Cable Television and the Board of Public Utilities by us specifically identifies you with your complaint.
recurring charges and any Late Fee, additional fees may a. due to the negligence of or noncompliance with the e. Tests and Inspections. Upon reasonable notification to individual arbitration under this arbitration provision. You of this Agreement, as well as any other obligations of
service issue when such access or customer interaction is as to the security of Subscriber’s communications via bellwether proceedings. You agree to this process even without the requisite consent.
be imposed, including fees for returned checks, Payment provisions of the Terms of Service by Subscriber or any the Subscriber, and at a reasonable time, Optimum may may also bring issues to the attention of federal, state, and d. Commencing an Arbitration. To commence an the parties hereunder which, by their terms, would be
necessary in order to provide the appropriate customer Optimum’s facilities or Services, or that Third-Parties will though it may delay the resolution of your claim. In the first What do I need to do now? If you choose to grant consent,
Assistance Fees for paying by phone, receiving a paper bill, person authorized by customer to use the Service; make such tests and inspections as may be necessary local executive, or administrative agencies. arbitration, You must submit a written Demand for expected to survive such termination or which relate to
support; or not gain unauthorized access to or monitor Subscriber’s stage, each side shall each select up to 15 cases (30 cases If I grant my consent, what Information will be provided check the box below and return this form to us.
charge card chargeback, early termination, reconnection to determine that the Subscriber is complying with the communications. Subscriber has the sole responsibility to Arbitration to the American Arbitration Association total) to be filed in arbitration and resolved individually the period prior to termination (including legal conditions,
b. due to the negligence of any person other than Optimum requirements set forth herein. f. The amount of customer and/or technical support Resolving Your dispute with Optimum through arbitration (“AAA”), Case Filing Services, 1101 Laurel Oak Road, payment, and Optimum rights and the rights of others). to the Office of Cable Television? If you consent, limited
and service calls. Additional charges may also be imposed secure Subscriber’s communications and the Optimum by different arbitrators. In the meantime, no other cases personally identifiable Information, such as your name,
if collection activities are required to recover past due including, but not limited to, the other common carriers required to be provided to Subscriber or any User is means You will have a fair hearing before a neutral arbitrator Suite 100, Voorhees, NJ 08043, with a copy to Optimum.
connected to Optimum’s facilities; f. Software. Subscriber agrees to comply with the Terms Parties will not be liable for any loss associated with such may be filed in arbitration, and the AAA shall not accept,
balances, including attorney fees. A list of applicable fees is excessive in the sole good faith discretion of Optimum. unauthorized access. In addition, neither the Optimum instead of in a court before a judge or jury. YOU AGREE A Demand for Arbitration form can be found on the AAA administer, or demand payment of fees for arbitrations 29) Force Majeure. Optimum Parties shall not be liable for any
and Conditions of any software license agreement website at adr.org/rulesformsfees. commenced in violation of this Mass Arbitration delay or failure of performance or Equipment due to causes
Optimum, the Optimum family of marks and Optimum logos are registered trademarks of CSC Holdings, LLC, a subsidiary of Altice USA, Inc. ©2023 CSC Holdings, LLC.
All trademarks and service marks are the property of their respective owners. INS0222RESTOS

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