STUDENT

ASSESSMENT
TASKS

BSBLDR601
LEAD AND MANAGE
ORGANISATIONAL
CHANGE
 Contents

Introduction 3
Student assessment agreement 4
Assessment Task Cover Sheet 5
Assessment Task1:Knowledge questions 6
Assessment Task1:Checklist 9
Assessment Task Cover Sheet 10
Assessment Task2:Project 11
Assessment Task2:Checklist 16
Final results record 19
StudentAssessmentTasks BSBLDR601-Leadandmanageorganisationalchange

Introduction

The assessment tasks for BSBLDR601-Lead and manage organizational change are outlined in
the assessment plan below. These tasks have been designed to help you demonstrate the skills
and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the Business Works Student User Guide. The Student User Guide
provides important information for you relating to completing assessment successfully.

Assessment for this unit

BSBLDR601-Lead and manage organizational change describes the skills and knowledge
required to lead and manage organisational change.
For you to be assessed as competent,you must successfully complete two assessment tasks:

 Assessment Task1:Knowledge questions–You must answer all questions correctly.

 Assessment Task2:Project –You must work through a range of activities and complete a
project portfolio.

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StudentAssessmentTasks BSBLDR601-Leadandmanageorganisationalchange

Student assessment agreement

Make sure you read through the assessments in this booklet before you fill out and sign the
agreement below.
If there is anything that you are unsure of, consult your assessor prior to signing this agreement.

Have you read the assessment requirements for this unit? Yes No
Do you understand the requirements of the assessments for this unit? Yes No
Do you agree to the way in which you are being assessed Yes No
Do you have any specific needs that should be considered Yes No
If so, explain these in the space below.

Do you understand your rights to reassessment? Yes No

Yes No
Do you understand your right to appeal the decisions made in an
assessment?

UPASHNA RASHIKA CHAND

Student name
TPI0002562
Student ID number
UChand
Student signature
07/04/24
Date
Mohan Ganavarapu
Assessor name

Assessor signature

Date

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StudentAssessmentTasks BSBLDR601-Leadandmanageorganisationalchange

Assessment Task Cover Sheet

Student declaration
To be filled out and submitted with assessment responses
 I declare that this task is all my own work and I have not cheated or plagiarized the work or
colluded with any other student(s).
 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken
against me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment
tasks.

UPASHNA RASHIKA CHAND

Student name

TPI0002562
Student ID number
UChand
Student signature

07/04/24
Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.

Assessor name

Assessor signature

Date

Assessment outcome S NS DNS Resubmission Y N

Feedback

Student result response

 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.

UChand
Student signature

07/04/24
Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

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StudentAssessmentTasks BSBLDR601-Leadandmanageorganisationalchange

Assessment Task1:Knowledge questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have
acquired during the learning phase of this unit. Ensure that you:
 Review the advice to students regarding answering knowledge questions in the
Business Works Student User Guide

 Comply with the due date for assessment which your assessor will provide

 Adhere with Peach Institute’s submission guidelines

 Answer all questions completely and correctly

 Submit work which is original and, where necessary, properly referenced

 Submit a completed cover sheet with your work

 Avoid sharing your answers with other students.

i Assessment information

Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:

 Where this task should be completed

 The maximum time allowed for completing this assessment task

 Whether or not this task is open-book.

Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide. However, if Peach
Institute has provided you with an assessment cover sheet, please ensure that you use
that.

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StudentAssessmentTasks BSBLDR601-Leadandmanageorganisationalchange

Questions.
Provide answers to all of the questions below:

1. Explain four events or trends that may impact whether or not organizational objectives are
achieved.

Event/ Trend Impact

Political trend This event can be telling us about political events. Political is
debate political events by incorporating them within completing
interpretive frameworks.
Customer trend Customer event is the bridge to connecting customer and
company. This event can be present in new product, give
feedback, meeting with stakeholders and customers.
Social events During this COVID time we are using social media. So, also
preparing for zoom meeting than face to face meeting. We can
save time and the money by using social event. There are Slack,
Zoom, and Whatsapp etc.
Hybrid events This is mixed event. This mean uses a combination of in person
and digital elements. Good technique and persons character is
the base of this meeting.

2. List at least five existing practices that may be used to guide organisational change.

Policies and Practices Explanation

Planning Begin by devising a future vision and preparing the necessary
resources. Understand the desired outcomes and create a
roadmap for change.
Organizing Establish a structured approach for transforming individuals,
systems and strategies. Organizational change often involves
shifts in structure, culture and operations, so effective organization
is crucial.
Staffing Equip the organization with the necessary human resources.
Ensure that roles are aligned with the change objectives and the
employees have the skills needed.
Leading Influence change in the right direction. Effective leadership is
essential for driving change initiatives and inspiring commitment
from all levels of the organization.
Controlling Follow up, maintain momentum, and align continuous change
efforts. Regular assessment and adjustments are vital to ensure
that the change process stays on track

3. Describe the process to conduct a cost-benefit analysis. In your answer, explain which
methods are relevant and useful to complete the particular process step.

A cost benefit analysis involves adding up the benefits of a business

decision or policy and comparing the benefits with the associated costs.
Use a cost benefit analysis to :
 Determine if an investment is sound – verify that the benefits
outweigh the costs and, if so, by how much
 Compare the total expected costs against the total expected
benefits.
 Estimate the amount of time it will take to realize the benefits of
your investment.
 A cost benefit analysis, sometimes called a cost saving analysis,
is critical to helping you determine whether to go forward with a
new project or proposal.

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StudentAssessmentTasks BSBLDR601-Leadandmanageorganisationalchange

Follow these 6 steps to help you perform a successful cost based

analysis.
Step 1: understand the cost of maintaining the status
Step 2: indentify costs
Step 3: identify benefit
Step 4: assign a monetary value to the costs and benefits
Step 5: create a time for the expected costs and benefits
Step 6: compare cost and benefit

4. Explain how effective change management strategies can assist with embedding change in an
organisation. Give an example of an effective change management strategy in your answer.

For example: Nature Care

Awareness:
 Highlight the importance- create awareness about the importance of hand
washing and hand sanitizing to prevent infection. How COVID19 virus
could be transmitted through contact and to break the chain of
transmission, it is important to hand wash or sanitize.
 Communicate clearly – use stakeholders such as Center for Disease
Control to understand the significance of hand hygiene.

Desire:
 Appeal to personal motivation – people need to see the personal benefits
of hand washing. Explain how practicing good hand hygiene contributes
to their own well being and the safety of others.
 Address concerns – acknowledge any fears or stresses related to hand
washing. Issues such as skin dryness or allergies which could be
resolved with moisturizing hand sanitizer or other alternatives.

Knowledge:
 Educate on proper techniques – share step by step instructions on how to
use hand sanitizer including the recommended amount that an individual
is suppose to use.
 Training and reminders – conduct trainings or posters or videos on proper
hand hygiene.

Ability:
 Provide necessary resources – readily available in workplaces at entry,
exit, outside each room as well, kitchen, common room.
 Demonstrate technique – show how to use hand sanitizer properly
covering all surfaces until dry.

Reinforcement:
 Consistent reminders – using emails, posters and team meetings to
emphasize the importance of hand hygiene.
 Positive reinforcement – incentives for staff that uses hand sanitizers
properly.

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StudentAssessmentTasks BSBLDR601-Leadandmanageorganisationalchange

5. Outline one approach (or process) that can be used in the workplace to communicate and
embed change.

Open communications:

One can begin by fully explaining the proposed change to all stakeholders.
Clearly articulate the merits and benefits of the change, emphasizing how it aligns
with the organizations goal.

6. Explain the risk management process. You may answer using a labeled diagram or in words
(or both) and must include:

 A definition of risk management.

 A list or illustration of the steps in a risk management process.

 A description of what each step involves (including methods).

The risk management process is a framework for the actions that needs to be
taken. There are five basic steps that are taken to manage risk; these steps are
referred to as the risk management process.

Step 1: identify the risk

The initial step in the risk management process is to identify the risks that the
business is exposed to in its operating environment. There are many different
types of risks:

 Legal risk

 Environmental risk

 Market risk

 Regulatory risk

 Etc

Step 2: Analyze the risk

Once a risk has been identified it needs to be analyzed. The scope of the risk must be
determined. It is also important to understand the link between the risk and different factors
within the organization. To determine the severity and seriousness of the risk it is necessary
to see how many business functions the risk affects.

Step 3:Evaluate the Risk or Risk assessment

Risks need to be ranked and prioritized. Most risk management solutions have different
categories of risks, depending on the severity of the risk. A risk that may cause some
inconvenience is rated lowly, risks that can result in catastrophic loss are rated the highest.

Step 4: Treat the Risk

Every risk needs to be eliminated or contained as much as possible. This is done by
connecting with the experts of the field to which the risk belongs. In a manual environment,
this entails contacting each and every stakeholder and then setting up meetings so everyone
can talk and discuss the issues.

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7. Explain four options that an organization may use to take to mitigate or control risks.

Risk Explanation
Risk transfer Transferring the risk allocation between different parties
Risk acceptance Accepting the risk and the threats it has for an organization for a
certain period of time
Risk avoidance Strategy an organization uses when consequences of certain risks
are high to mitigate the risk
Risk monitoring Involves keeping a close eye on different process and team to assess
risks as they happen

8. Complete the table below to identify and describe two organisational policies that may relate to
change management and guide organisational change.

Policy Description

Change The policy formally describes change management expectations,

management policy processes and procedures. It ensures that any and all changes adhere to
and procedures a consistent process. It also specifies the target audience for this policy.

Roles and The policy clarifies the roles and responsibilities of individuals involved in
Responsibilities change management. It ensures that everyone understands their specific
Policy tasks and contributions during organizational changes.

9. Outline three examples of content that could be included in a communication and education
plan.

Examples Description
Monthly staff A communication plan should include a
calendar schedule of important events and activities for
staff members for a month.
Meeting Effective communication is crucial for a
Announcements successful education environment. The plan
should include announcements and
reminders.
Updates on Regular updates on structures and changes
curriculum are essential.

10. Explain why promoting the benefits of organisational change should be included as part of a
communication and education plan.

So that you engage your employee and get support from your staff. This could be achieved by
highlighting the positive outcomes of change; employees are more likely to support and engage
in the transition. When they understand how change will benefit them personally and
professionally, they become more receptive.

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StudentAssessmentTasks BSBLDR601-Leadandmanageorganisationalchange

11. What is meant by “organizational behaviour” and how does it impact change strategies?

Organizational behavior – is the study of how individuals or a group of individuals interact

within an organization and how their performance impacts organizations goals. It is used to
develop strategies to improve employee engagement and motivation, such as recognition and
rewards programs, employee involvement initiatives, and career development opportunities.

12. How does the external environment impact the change strategies used in an organisation?
Provide an example to illustrate your answer.

One of the external environments that impacts change strategies is

technological factors. Advancement in technology can either benefit or
challenge a company. For instance, integrating GPS into mobile devices
impacted stand alone GPS manufacturers. Adapting to technological changes
is essential for survival and growth.

13. List at least four components that should be included in a change management plan.

4 components that should be included in a change management plan are:

1. Objectives: clearly defining the change objectives

2. Risk assessment and management: with any change, there are risks
3. Communication plan: a strong change management communication plan addresses
the advantages of the change for the company and for the individuals.
4. The plan: the guts of the change initiative are outlined in the plan.
Copilot with GPT-4 (bing.com)

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StudentAssessmentTasks BSBLDR601-Leadandmanageorganisationalchange

Assessment Task1: Checklist

Student’s name: UPASHNA RASHIKA CHAND

Did the student provide a Completed

sufficient and clear answer successfully? Comments
that addresses the
suggested answer for the Yes No
following?

Question1

Question2

Question3

Question4

Question5

Question6

Question7

Question8

Question9

Question10

Question11

Question12

Question13

Task outcome:  Satisfactory  Not satisfactory

Assessor signature:

Assessor name:

Date:

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StudentAssessmentTasks BSBLDR601-Leadandmanageorganisationalchange

Assessment Task Cover Sheet

Student declaration
To be filled out and submitted with assessment responses
 I declare that this task is all my own work and I have not cheated or plagiarized the work or
colluded with any other student(s).
 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken
against me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment
tasks.

UPASHNA RASHIKA CHAND

Student name

TPI0002562
Student ID number
UChand
Student signature

07/04/24
Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.

MOHAN GANAVARAPU
Assessor name

Assessor signature

Date

Assessment outcome S NS DNS Resubmission Y N

Feedback

Student result response

 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.

UChand
Student signature

07/04/24
Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

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StudentAssessmentTasks BSBLDR601-Leadandmanageorganisationalchange

AssessmentTask2:Project

Information for students

Inthistask, youarerequiredtodemonstrateyourskillsandknowledgeby workingthrougha number of
activities and completing and submitting a project portfolio.
Youwillneedaccessto:

 yourlearningresourcesandotherinformationforreference
 ProjectPortfoliotemplate
 SimulationPack(ifyouneedacasestudy).
Ensure that you:

 reviewtheadvicetostudentsregardingrespondingtowrittentasksintheBusiness Works
Student User Guide

 complywiththeduedateforassessmentwhichyourassessorwill provide

 adherewithPeachInstitute’ssubmissionguidelines

 answerallquestionscompletelyandcorrectly

 submitworkwhichisoriginaland,wherenecessary,properlyreferenced

 submitacompletedcoversheetwithyour work

 avoidsharingyouranswerswithotherstudents.

Assessmentinformation
i
Informationabout howyoushouldcompletethisassessment canbefoundinAppendix
AoftheBusinessWorksStudentUserGuide.Refertotheappendixforinformationon:

 wherethistaskshouldbecompleted

 howyourassessmentshouldbesubmitted.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if Peach
Institutehasprovidedyouwithanassessment coversheet, pleaseensurethat youuse that.

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StudentAssessmentTasks BSBLDR601-Leadandmanageorganisationalchange

Activities
Completethefollowingactivities:

1. Carefullyreadthefollowing:

Thisproject requiresyoutodevelopandimplementachangemanagementplanto lead

and manage change in an organisation. A part of the assessment you, you will:

 analysetheinternalandexternalenvironmentofyourorganisation.

 consultandagreewithrelevantstakeholderstoidentifyandprioritiserequired
organisational changes or opportunities that support the organisation’s
objectives.

 seekexpert/specialistinput.

 develop,evaluateandmodify achangemanagementprojectplanforyour
identified changes/opportunities.

 develop,evaluateandmodifystrategiestocommunicateand/oreducate
employees about the identified changes or opportunities.

Vocationaleducationandtrainingisall aboutgaininganddevelopingpractical skills that

are industry relevant and that can help you to succeed in your chosen career. For
this reason, we are giving you the choice to base this project on your own
business, one you work in or afamiliar with, or you canuse the case study provided.
This will mean that you are applying your knowledge and skills in a relevant,
practical and meaningful way to your own situation!

It is important that youare ableto access enough informationfor your chosen

businessinordertobeabletodoyourassessment.Asaminimumthisshould include
workplace documentation relating to change management (e.g. communication
policy).
You will also need information to review and evaluate your change management
strategies (education/communication plan) and your change management project
plan.Takealook attherequirementsinSection3of your Project Portfolioformore
information.

You will need to communicate with people who are involved with changes or
opportunities I your organisation. Your communication may be either directly with
actual staffmembersorfellowstudents/yourassessor canplaytherolesof relevant
people/parties. Communication can be in any appropriate format (e.g. face to face,
video conference, email) as long as it meets the requirements outlined in the
Project Portfolio.
YouwillbecollectingevidenceforthisunitinaProjectPortfolio.Thestepsyou need to
take are outlined below.

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StudentAssessmentTasks BSBLDR601-Leadandmanageorganisationalchange

2.

Makesureyouarefamiliarwiththeorganisationyouarebasingthisassessment on and
have read through the necessary background information. For the case study
business, this is all of the documents included in the Simulation Pack. If it’s your
own business or a business where you are working or are familiar with, have your
business or case study (and supporting documentation/evaluation data) approved
by your assessor.
CompletePage4ofyourProjectPortfolioforthisunit.
ReadthroughtherequirementsofSection1,2and3ofyourProjectPortfolio.

3. Identifyorganisationalchangerequirementsandopportunities

CompleteSection1ofyourProjectPortfolio.Todothis,youneed to:

 explainyourorganisation’sstrategicgoals/objectives.

 describehowyourroleandresponsibilitiesrelatetotheexecutionof the
goals/objectives.

 identifytheorganisationalrequirements(includingpoliciesandprocesses)you
must follow as you manage change.

 analysetheexternalenvironmentofyourorganisation.

 analysethecurrentinternalenvironmentofyourorganisation.

 Meetwithatleasttwostakeholdersto:
o uselateralthinkingandexploration(e.g.brainstorming)to:
 identifynewandinnovativeopportunities

 identifyanychangesrequiredtohowthingsarecurrentlydoneinthe
organisation.
o consider organisational objectives, performance gaps, business
opportunities,businessthreatsandmanagementdecisionstochooseat
least three major operational change requirements and opportunities.

o prioritisetheidentifiedchanges/opportunities.
o agreeonreportingprotocols.

i Thismeeting should take 20minutes. As part of your meeting, you are requiredto
discuss and seek information about the organisation and change opportunities by
using appropriate business language, asking questions and using active listening
techniques to clarify and confirm understanding. You are also required to use
inclusive and collaborative techniques to negotiate the prioritisation of identified
changes. Throughout yourmeeting,youmust demonstrateyourabilitytobuildand
maintain effective working relationships. You will be assessed on this.
This meeting may take place with actual people who work for/are associated with
yourchosenbusiness.Alternatively,classmatesor yourassessormayplaytherole of one
or more team members. This can either be viewed in person by your assessor or
you may like tovideo record the session for your assessor to watch later. Your
assessor can provide you withmore details at this step. Make sure you
followtheinstructionsaboveandmeetthetimeframesallocated.Ifthissessionis

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StudentAssessmentTasks BSBLDR601-Leadandmanageorganisationalchange

notviewedinpersonbyyourassessor, youwill attachproof ofthemeetingto Section 1

of your Project Portfolio.

ContinuecompletingSection1ofyourProjectPortfolio.Todothis,youneed to

 seekexpert/specialistadviceabouttheidentifiedchanges/opportunitiesand the
related change management process.

Makesureyouhaveansweredall questionsinSection1.Submittoyourassessor for

review.
You are also required to attach certain documents as part of your evidence –
reviewthedocumentsyouneedtoattachasoutlinedinSection1of theProject Portfolio
and make sure you attach these when you submit this section.
Youwillusetheworkdoneinthissectionof thePortfoliotodevelopachange
management project plan.

4. Developandmanageanorganisationalchangemanagementplan.

CompleteSection2ofyourProjectPortfolio.Todothis,youneed to:

 assesstherisksassociatedwiththechangesidentifiedinSection1of your
ProjectPortfolio(includeatleastonebarrierinyourorganisationtochange and
relevant mitigation strategies).

 assignresourcestotherequiredchanges/opportunities.

 conductacost-benefitanalysisforthechange/opportunitythatwasassigned the
highest priority

 developawrittenchangemanagementprojectplan,including:
o adescriptionoftherequiredchanges/opportunities
o resourcerequirements
o riskmanagement
o recommendationsfortimelines.
 obtainapprovalof yourchangemanagementprojectplanfrom anyrelevant
managers

Consult withrelevantpersonnel toseektheirinputforacommunication/education plan

to communicate the required changes and opportunities.

Youmayuseanycommunicationtool (otherthanoral communication)toreceive input

i
from personnel (e.g. email, online survey etc ). You may need to prepare/perform
multiple communications depending on the personnel you are communicating to.

ContinuecompletingSection2ofyourProjectPortfolio.Todothis,youneed to:

 developacommunication/educationplanthat:
o communicates/educatesrelevantstakeholdersaboutthechanges
o promotesthebenefitsoforganisationalchange.
 arrangeandmanagethedeliveryofyourcommunication/educationplan.

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StudentAssessmentTasks BSBLDR601-Leadandmanageorganisationalchange

Makesureyouhaveansweredall questionsinSection2.Submittoyourassessor for

review.
You are also required to attach certain documents as part of your evidence –
reviewthedocumentsyouneedtoattachasoutlinedinSection2of theProject Portfolio
and make sure you attach these when you submit this section.
Youwillusetheworkdoneinthissectionof thePortfoliotoreviewandevaluate your
strategies and change management plan.

5. Evaluateyourchangemanagementstrategy

i Assumeaperiodoftimehaspassed.
If youarebasingthisonyourownbusiness, makesureyouhavedataavailableto review
and evaluate your communication/education plan and your change management
project plan.
If youarebasingthisonthecasestudy, informationisprovidedinthesimulation pack.

CompleteSection3ofyourProjectPortfolio.Todothis,youneed to:

 assessyourcommunicationandeducationplanagainstitsobjectives

 identifyandrespondtobarrierstotheimplementedchanges/opportunities

 modifyyourcommunication/educationplanmeettheobjectivesoftheplan.
 review,evaluateandmodifyyourchangemanagementprojectplan.

6. SubmityourcompletedProjectPortfolio

MakesureyouhavecompletedallsectionsofyourProjectPortfolio,answeredall
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary. Remember to submit all necessary attachments as
indicated.

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StudentAssessmentTasks BSBLDR601-Leadandmanageorganisationalchange

AssessmentTask2:Checklist

Student’sname: UPASHNA RASHIKA CHAND

Completed
successfully? Comments

Did the student: Yes No

Identify organisation change

requirements and opportunities by:

 Explaining their
organisation’s strategic
goals/objectives

 describing how their role and

responsibilities relate to the
execution of the goals/objectives

 identifying the organisational

requirements(including policies and
processes) they must follow to
manage change.

 Analyzing the external

environment of their organisation.

 Analyzing the internal

environment of their organisation.

 Meeting with at least two

stakeholders to:
o use lateral thinking and
exploration to:

 identify new and

innovative opportunities

 identify any changes

required to how things are
currently done in the
organisation.
o consider organisational
objectives, performance gaps,
business opportunities,
business threats and
management decisions to
choose at least three major
operational change
requirements and opportunities

o prioritise the identified

changes/opportunities.
o Agree on reporting protocols.

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StudentAssessmentTasks BSBLDR601-Leadandmanageorganisationalchange

Develop and manage a change

management project plan by:

 assessing the risks associated with

the changes/opportunities,including
o atleast one barrier in your
organisation to change
o relevant mitigation strategies.
 Assigning resources to the
required changes/opportunities

 conducting a cost-benefit analysis

for the change/opportunity that was
assigned the highest priority.

 Developing a written
change management
project plan, including:
o a description of the required
changes/opportunities
o resource requirements
o risk management
o recommendations for timelines.
 obtaining approval of your change
management project plan from any
relevant managers

 consulting with relevant personnel

to seek their input for a
communication/education plan
(using any communication tool
other than oral communication).

 Developing a
communication/ education
plan that:
o communicates/educates
relevant stakeholders about
the changes
o promotes the benefits of
organisational change.

 arranging the delivery of their

communication or education plan

 managing the delivery of their

communication or education plan.

Evaluate their change management

strategy and plan by:

 assessing their communication/

education plan against its objectives

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StudentAssessmentTasks BSBLDR601-Leadandmanageorganisationalchange

 identifying and responding to

barriers to the implemented
changes/opportunities

 modifying their
communication/education plan meet
the objectives of the plan

 Reviewing, evaluating and

modifying their change
management project plan.

Demonstrate effective oral

communication skills, including:

 Using listening and questioning

techniques to confirm that they
understand the views of others
correctly:

 Negotiating with stakeholders using

inclusive and collaborative
techniques.

 Using appropriate business

language to discuss and seek
information about the organisation
and change opportunities.

 Building and maintaining effective

working relationships.

Task outcome:  Satisfactory  Not satisfactory

Assessor signature:
MOHAN GANAVARAPU
Assessor name:

Date:

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StudentAssessmentTasks BSBLDR601-Leadandmanageorganisationalchange

Final results record

UPASHNA RASHIKA CHAND

Student name:
MOHAN GANAVARAPU
Assessor name:
07/04/2024
Date

Final assessment results

Result

Task Type Satisfactory Unsatisfactory Did not submit

AssessmentTask1 Knowledge questions S U DNS

AssessmentTask2 Project S U DNS

Overall unit results C NYC

Feedback

 My performance in this unit has been discussed and explained to me.

 I would like to appeal this assessment decision.

Student signature:UChand Date: 07/04/24

 I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.

Assessor signature: Date:

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 +

PROJECT
P O R TF O L I O

STUDENT VER SI ON

BSBLDR601
LEAD AND MANAGE
ORGANISATIONAL CHANGE

BSBLDR601 -PROJECT PORTFOLIO 1

 Contents

Section 1: Identify organisational change requirements and opportunities .............................................. 4

Section 2: Develop and manage an organisational change management plan .......................................11
Section 3: Evaluate your change management strategy ........................................................................18

BSBLDR601 -PROJECT PORTFOLIO 2

Student name: UPASHNA RASHIKA CHAND

Assessor: MOHAN GANAVARAPU

Date: 07/04/24

Business this assessment is NATURECARE

based on:

Documentation reviewed as Simulation Pack, Project Portfolio, Student Assessment, Laws and
preparation: Policies

BSBLDR601 -PROJECT PORTFOLIO 3

 Section 1: Identify organisational change
requirements and opportunities

1 Provide a brief overview of the business or organisation you are basing your portfolio on.
1.1 What is the name of the business or organisation?

Nature Care is the name of the business.

1.2 What is the main focus of the business?

Nature Care products is an Australian company that produces cosmetics and care
products from high quality environmentally friendly raw materials. The basis of our
business is satisfying the demand for care products with natural ingredients. In
addition, the brand also prides itself on eco friendly packaging that presents a
completely natural image of organic products on the market.

1.3 Explain your organisation’s strategic goals (list at least two organisational objectives).

The two organisational objectives are:

 Increase profit by 10%
 Expand product range by 15%

2 What role will you assume as you lead and manage organisational change?
2.1 What is your role and related responsibilities?

My role is that of Human Resources Manager at Nature Care Products and I oversee
the overall functions of the company which primarily include overseeing the
recruitment, interviewing and hiring of new employees; consult with the Nature Care
leadership team on strategic planning; and act as a link between Nature Care
management and its employees.
Partners in leadership team to comprehend and put into practice the organisation’s
talent strategy, especially as it relates to the current and future needs for people,
recruitment, retention, and succession planning.

2.2 How does your role and responsibilities relate to the execution of your organisation’s strategic
goals?

Since the company’s goal is to achieve profitability and expand its product range,
efficient, talented and knowledgeable employees are required. In this way, a human
resource manager can help ensure that effective employees achieve the best possible
results. In addition, the human resource manager offers customised training and
development programs for employees to strengthen their skills or acquire new skills
and information.

BSBLDR601 -PROJECT PORTFOLIO 4

3 Identify the organisational requirements you must follow as you manage change.
3.1 Which organisational documents (e.g. policies and procedures) provide input on how you
approach organisational change? E.g. Risk management, Record keeping, Strategic Plan etc.?

 Internal Communications Policies and Procedures

 Risk Management Policies and Procedures
 Communication and Education plans
 Record keeping process
 Strategic Operating Procedures and Store Policies

3.2 Are there any processes you need to follow (include reporting protocols to managers)?

Internal Communications Policies and Procedures must be followed when

communicating minutes to Managers. The CEO should be informed weekly about the
adjustments made so far and the organisations upcoming transformation strategy.

3.3 Attach relevant documentation to this section of your portfolio.

Stakeholder Purpose of Required Communication Frequency

Communication Approval Channel/Medium (Daily/Weekly/Monthly)

CEO To inform the Yes Email Weekly

plan and gain
approval

Change Seeking expert Not Applicable Email/ Direct or Weekly

Management advice and online Meeting
Consultant suggestions

4 Analyse the external environment of your organisation.

4.1 What is the political situation like (e.g. unrest, government support of small business,
government policies)?

Australia’s political situation is stable, and the government provides many incentives.
The government has the ability to assist business in generating enough sales to keep
the economy and local community afloat so that everyone benefits.

4.2 What is the current and predicted economic situation (e.g. state of local and other applicable
economies, interest rates, exchange rates, employment rates etc.)?

For Nature Care, the primary economic challenges to address are inflation rates,
exchange rates, interest rates and economic conditions. However, because of
Australia’s very predictable and stable economy, the danger is minimal and won’t
cause any issues. According to the most current statistics, employment has
continuously increased while the unemployment rate has decreased to 5.1%. Australia
is doing better during this pandemic than most other nations because of the improved
labour market. This comprises of the consumers purchasing power, income and states
general economy. The cost of the company’s products is higher than that of its rivals.
The states GDP is the key contributor to the company’s business and the company’s

BSBLDR601 -PROJECT PORTFOLIO 5

 development into Japan will increase opportunities and have an impact on the
economy. Customers prefer to spend more money on goods with greater quality and
sustainable methods. The Australian economy is still cautiously optimistic, but overall
growth of only 2 to 3% is predicted. Melbourne, Victoria and Queensland are all
expected to expand.

4.3 Are there any social considerations (e.g. changing values, beliefs, attitudes and habits)?

The social factors emphasises the technical trends in the society. The modern society
is more into the skin care eco friendly products to maintain their skin with a good
hygiene. The society tends to use the best and natural ways to protect their skin in this
atmosphere. The company Nature Care produces products that are highly sustainable
and natural. Based on the view and thinking of today’s generation towards the skin
care, Nature Care products have a higher demand comparatively to other products in
the market. Mostly the women aging 25-55 years are likely to be the most interested.

4.4 How are technological advances affecting the business (e.g. internet, RPA, risk control)?

The latest developments, changes in mobile information and technology should always
be incorporated into Nature Care. Nature Care should concentrate on developing
innovative manufacturing and distribution processes, as well as ecommerce and
materials. Utilizing cutting edge technology to guarantee prompt delivery and proper
deployment is risky. In addition to maintaining its successful ecommerce website.
Nature Care products will concentrate on creating a social media presence and SEO in
order to reach its target customer. Opportunities are provided by technological trends
like big data, social media campaigns, etc. the business is open to innovation and will
strive to follow modern trends while putting an emphasis on innovation.

4.5 What are your competitors doing/achieving?

Body Shop is one of our competitors who have outperformed us despite having a
larger market presence, a majority of market share, and more financial resources.
Competitors, like the rest of businesses, have shifted to an online presence to attract
clients, increase sales and overcome the limitations of physically having customers in
their store.

4.6 What does the market want?

Buyers want natural and organic skin products that provide their skin with the best
ingredients instead of chemicals, depending on market needs. In addition, the market
is interested in online shopping because it is currently easy and allows comparison
with the competition. And to purchase the tangible product that is currently in high
demand, home delivery is the most suitable option.

BSBLDR601 -PROJECT PORTFOLIO 6

5 Analyse the current internal environment of your organisation.
5.1 What are the barriers and threats to change in your organisation?
5.2 What are your organisation’s strengths that will contribute to it achieving its objectives?
5.3 What are the weaknesses in your organisation that may require change?
5.4 What new and innovative opportunities currently exist in your organisation?

Objectives Barriers and threats Strengths Weakness Opportunities

Increase There are major The bank loan is The organisations With profit
profitability competitors in the available. funds are limited you can open
by 10% market and since up new
the market is open market.
there may be new
competitors as well.

Expand the Changes in The company The product Technology

product government has a large choice is limited has opened
range by legislation may number of and the up new ways
15% impact company’s national and customers can to improve
current practices. foreign only be targeted if processes.
suppliers. they are specific.

6 Plan to meet with at least two stakeholders.

6.1 Who will you meet with?

I will meet with the following people:

 Financial Manager
 Sales Manager

6.2 How will you interact with the stakeholders to build and maintain effective working
relationships?

Via emails and team meetings you will interact with these stakeholders in a formal and
professional manner to ensure they feel valued and that the meeting results in a
meaningful resolution.

6.3 How will you use inclusive and collaborative techniques to negotiate change/opportunity
priorities?

Feedback is collected from stakeholders to ensure collaboration occurs and important

information is collected to assist in negotiating change priorities. Face to face meetings
are held to obtain direct answers and provide each other with clear and concise
information about the change and its benefits to the company.

BSBLDR601 -PROJECT PORTFOLIO 7

 6.4 How will you use lateral thinking and exploration to develop new and innovative ideas (e.g.
brainstorm)?

To encourage fresh and original ideas for transformation, brainstorming methods are
used that enable team members to think flexibly and find successful solutions. In
addition, solutions are considered to ensure that each member can express their
personal opinions and views on how to improve changes in the organisation.

7 Complete the table to summarise the outcomes of your meeting.

Note: If not already viewed in person by your assessor, attach proof of your meeting with
stakeholders to this section of your portfolio (e.g. video of meeting).

Change/opportunity How do the changes Priority Agreed reporting

(at least three) support the organisation’s protocol
objectives?

Promote a new item, This allows the company to High Submit a written
such as hand expand its product range and report to the senior
sanitiser. attract additional customers. management team
for approval.

Increase company
profitability by selling large Regular employees
quantities of new products. will be notified via
email.

To reach online Allows the company to reach Medium Submit a written

customers through and sell to more people over report to the senior
the use of social the internet. You have the management team
network platforms. ability to develop new target for approval.
markets and sell products in
niche markets.

The company can work

faster and more efficiently.

Install RPA to avoid Billing reduces the number of Low To obtain approval,
billing errors. errors. submit a written
report to the senior
Better time management
management team.
allows the company to work
faster and more efficiently.

BSBLDR601 -PROJECT PORTFOLIO 8

8 Seek expert/specialist advice about the identified changes/opportunities and the related change
management process.
8.1 Who will you consult with?

As an expert, the CEO will be consulted via email or formal meeting

8.2 What communication tool will you use to seek their advice?
Note: You may use any communication tool to consult with the expert/specialist about the
identified changes/opportunities and change management process. If not already viewed in
person by your assessor, attach proof (e.g. recording of telephone call, video of face-to-face
meeting, email trail etc.) to this section of your portfolio.

To: [email protected]
From: Human Resource Manager
Subject: Consultation for New Change Opportunities.

Dear CEO,
I would like to let you know that I had a meeting with the two stakeholders about some
fresh opportunities for change in the business that would help our company expand and
earn more.
The following are some of our ideas, and I would request for your thoughts and
suggestions on how we could enhance them:

Change/opportunity How do the changes Priority Agreed reporting

(at least three) support the organisation’s protocol
objectives?

Promote a new item, This allows the company to High Submit a written
such as hand expand its product range and report to the senior
sanitiser. attract additional customers. management team
for approval.
Increase company
Regular employees
profitability by selling large
will be notified via
quantities of new products.
email.

To reach online Allows the company to reach Medium Submit a written

customers though and sell to more people over report to the senior
the use of social the internet. You have the management team
networks platforms. ability to develop new target for approval.
markets and sell products in
niche markets.
The company can work
faster and more efficiently.

BSBLDR601 -PROJECT PORTFOLIO 9

 Install RPA to avoid Billing reduces the number of Low To obtain approval,
billing errors. errors. submit a written
report to the senior
Better time management
management team.
allows the company to work
faster and more efficiently.

Please take your time to provide me with comments so that we can move on to the
following steps.
Looking forward for a favourable response.

Regards,
Upashna Chand
Human Resource Manager

Attach: Organisational documentation (e.g., policies and ☐

procedures)

Proof of meeting with stakeholders ☐

Proof of specialist/expert consultation ☐

BSBLDR601 -PROJECT PORTFOLIO 10

 Section 2: Develop and manage an organisational
change management plan

1 Assess the risks associated with the changes identified in Section 1 of your Project Portfolio. Include
at least one barrier in your organisation to change.
Note: you may enter relevant information into the table below, or use any other appropriate format. If
you use another format (e.g. MS Excel spreadsheet, your organisation’s risk template etc.), attach
proof to this section of your portfolio.

Risk Potential outcomes Assessment Mitigation strategy

Likelih Impact
ood
(scale
(scale of 1 to
of 1 to 4)
4)

Staff will be A lot of people changing 1 2 To avoid excessive turnover,

demotivated as jobs. provide additional perks.
a result of the
RPA
implementation, Employee’s productivity 2 3 Employees should be
due to lack of may suffer as a result of informed that they will not
knowledge their fear of losing their lose their jobs and provide
jobs. trainings on new
implementation.

Online services Competitors are more 2 4 Hire a better marketing team

has caused skilled in marketing and that will market your
market selling their goods company in the most
competitiveness effective manner feasible on
to increase social media.

The majority of market 2 4 Create compelling unique

share will be taken by selling factors to entice
competitors. clients.

Hand sanitiser Investment in the goods 2 3 For testing purposes, invest

production can has resulted in a financial a portion of your time in the
cause allergy loss due to allergy initial phrase.
reactions

There is an excessive 3 3 For testing purposes, only

amount of merchandise make a few stock and test
on hand before making in large
amounts.

BSBLDR601 -PROJECT PORTFOLIO 11

2 Complete the table to assign resources to the required changes/opportunities.
Note: You must assign at least one resource for each change/opportunity you identified previously in this
assessment.

Change/opportunity Resources

Human Finance Physical (Equipment/

Infrastructure)

Install RPA to prevent billing Finance Team $10,000 Computers and Internet
errors

To reach out to customers Social media $5,000 Smartphone’s and internet

online, use social media manager and and computers
platforms marketing team.

Promote a new item, such as Team members in $20,000 Bottles, production

hand sanitizer. charge of finance machine, raw material
and research and
development.

3 Use an appropriate method to conduct a cost-benefit analysis for the change/opportunity that was
assigned the highest priority.

Cost:
Demand: 120 customers x 10 bottles per customer per month x 12 months = 14,400 bottles
Sales: 14,400 x $4.50 = $64,800
Manufacturing cost: 14,400 bottles x $1.50 = $21,600
Advertising cost: 14,400 bottles x $0.20 per bottle = $2880
Development cost: $20,000
Total cost: $44,480

Benefit:
Yearly sales: $64,800
Benefit: $20,320 ($64,800 – $44,480)

BSBLDR601 -PROJECT PORTFOLIO 12

4 Use the work you’ve done in this section so far to develop a written change management project
plan. In your plan, include:
 a description of the required changes/opportunities (including their priority and cost/benefit
analysis of the highest priority change/opportunity)

 resource requirements

 risk management

 recommendations for timelines.

Note: Attach proof of your written change management project plan to this section of your portfolio.
As you write your change management project plan, use clear and precise language to suit the
audience and purpose.

Changes Description CBA Priority

Identified

Promote a new This allows the company to expand its product High
item, such as range and attract additional customers.
Profit of
hand sanitiser.
Increase company profitability by selling large $20320
quantities of new products.
All the
changes
To reach out to Allows the company to reach and sell to more Medium
identified will
customers online, people over the internet. You have the ability
lead to
use social media to develop new target markets and sell
reaching the
platforms products in niche markets.
objectives of
The company can work faster and more the company
efficiently. as well as
make profit.
Install RPA to Billing reduces the number of errors. Low
avoid billing
Better time management allows the company
errors.
to work faster and more efficiently.

Resources required:

Changes Identified Resources

Human Finance Material

Promote a new item, Employees $44,480 Machines, packaging

such as hand material, raw material
sanitiser.

To reach out to social media personnel $10,000 Computers, Internet

customers online,
use social media
platforms

Install RPA to avoid Technical staff to install and $5,000 Desktops, internet,
billing errors. teach employees on how to use cyber security

BSBLDR601 -PROJECT PORTFOLIO 13

5 Obtain approval of your change management project plan from any relevant managers.
5.1 Who will you seek approval from?

I as a Human Resource Manager will seek approval from CEO.

5.2 How will you obtain approval (e.g. email to CEO with plan attached, verbally at an executive
team meeting etc.)?
Note: Attach proof of how you sought approval to this section of your portfolio.

Email:

To: [email protected]
From: Human Resource Manager
Subject: Change Management Project plan Approval
Dear CEO,

I would like to let your office know that I have completed the Change Management Project
Plan for the suggested adjustments. You must approve the change management project plan in
order for it to be implemented. With this email, I have attached the Change Management
Project plan.
Please take your time to provide me with the feedback and permission so that we may process
to the next stage.
Looking forward for a favourable response.

Regards,
Upashna Chand
Human Resource Manager.

6 Consult with relevant personnel to seek their input for a communication or education plan to
communicate the required changes and opportunities (e.g. you may wish to seek input about
personnel’s learning preferences and intrinsic/extrinsic motivation factors or you may wish to seek
the executive management’s preference for how change is communicated).
Note: You may use any communication tool (other than verbal communication) to receive input from
personnel (e.g. email, online survey etc). Attach proof of how you consulted with personnel to this
section of your portfolio.

Email:

To: [email protected]
From: Human Resource Manager
Subject: Proposed Changes Advice and Communication Plan

BSBLDR601 -PROJECT PORTFOLIO 14

 Dear Stakeholders,
Many of you may have heard about the new workplace reforms and opportunities. I would
like to hold a meeting with every one of you to go through the suggested improvements
and get your feedback on how we can improve even further. Furthermore, we would like to
discuss the communication plan so that I can learn how you prefer to communicate so that
I can create a communication plan that meets your needs. Please plan on being in meeting
room 3 at 10am on 1st April, 2024. We anticipate a fruitful meeting.
Thank you for taking the time to read this.

Regards,
Upashna Chand
Human Resource Manager

7 Develop a communication or education plan that:

 communicates/educates relevant stakeholders about the changes

 promotes the benefits of organisational change.

Note: you may enter relevant information into the template below, or use any other appropriate
format. If you use another format (e.g. MS Word document), attach proof to this section of your
portfolio.

Change or Who must Objectives of Strategy to Communication Activities Person Timeframe

opportunity receive communication embed or education required to responsible
communicati or education change tool to be used deliver the for the
on or communication communicati
education (e.g. Live pr education on or
about the demonstration education
change? of new (e.g. one on one
software) training session
(e.g. Sales to demonstrate
staff) new software)

Install Finance To ensure Add Demonstra Individualiz Human 1st May

RPA to assistant that the more te how to ed training resource to 30th
prevent stakeholde processe use the to manager June,
billing rs are s to new RPA demonstrat . 2024
errors. aware of present system e new
the procedur and software
changes es paper software in
and how for the hands on
they will personne manner.
affect l.
them.

To Marketin To make To the Email Through Human 1st May

reach g certain present classes, resource to 30th
out to assistan that all procedur you can manager June,20
custom ce stakeholde e manual learn how 24
er rs are for the to create
online, aware of personne content for
use the l, add social
social changes extra networking

BSBLDR601 -PROJECT PORTFOLIO 15

 Change or Who must Objectives of Strategy to Communication Activities Person Timeframe
opportunity receive communication embed or education required to responsible
communicati or education change tool to be used deliver the for the
on or communication communicati
education (e.g. Live pr education on or
about the demonstration education
change? of new (e.g. one on one
software) training session
(e.g. Sales to demonstrate
staff) new software)

media and how processe networks.

platfor they will s.
ms affect
them

Promot Sales To ensure Add new Group One –on – Human 1st May
e a new staff that all procedur meeting one resource to 30
item, stakeholde e to the training to manager June,20
such as rs are present show how 24
hand aware of procedur to sell hand
sanitize the e sanitiser to
r changes documen customers
and how t for the using its
they will staff benefits.
affect
them.

8 Manage the delivery of your communication or education plan by:

8.1 arranging for the delivery of one planned activity (e.g. booking a meeting room for a live
demonstration)

TO: [email protected]; [email protected]; [email protected]

SUBJECT: RE: Booking details for live demo meeting.

Dear Nature Care Stakeholders;

I would like to share with you the necessary details about the upcoming live demo meeting.
This meeting will take place on the 15th day of March, 2024 at 10am. The venue is 445 Bourke
Street, in Meeting Room A of the Sky Tower.
Please contact me for any further questions or clarifications.

Kind regards,
Upashna Chand
Human Resource Manager

BSBLDR601 -PROJECT PORTFOLIO 16

 8.2 Managing the delivery of the planned activity (e.g. sending a meeting request to relevant
personnel, seeking confirmation that the activity has been completed etc.)
Note: Attach proof of how you arranged and managed the activities required to deliver your
communication plan to this section of your portfolio.

TO: [email protected]; [email protected]; [email protected]

SUBJECT: RE: Confirmation details for recently completed meetings.

Dear Nature Care Stakeholders;

Hope this email finds you in good health! Please send me an acknowledgement of receipt of the
recently concluded meeting held on 15th day of March, 2024 at 10am.
The venue was at 445 Bourke Street in Meeting Room A of the Sky Tower. Please contact me for
further questions or clarifications.

Kind regards,
Upashna Chand
Human Resource Manager

Attach: Risk assessment (if using a different template to the one ☐

provided)

Written change management plan ☐

Proof of seeking approval for the change management ☐

plan

Proof of how you sought input for a communication or ☐

education plan

Communication/education plan (if using a different ☐

format to the template provided)

Proof of arranging one activity required to deliver the ☐

communication plan

Proof of managing one activity required to deliver the ☐

communication plan

BSBLDR601 -PROJECT PORTFOLIO 17

 Section 3: Evaluate your change management
strategy
1 Assess your communication/education plan.
1.1 Has the plan been implemented as specified?
1.2 Have the objectives of the plan been achieved?
1.3 How have personnel responded to the changes?
1.4 What has been successful?
1.5 What requires improvement?

A Robotic Process Automation (RPA) system for invoicing was implemented in the finance
department.
There were no invoicing issues after it was deployed. Since the RPA system was implemented,
financial person has taken 7 days of medical leave (as opposed to an average of 1 per month in
the past). When queried about the absence, the finance administrator was perplexed by the
new technology. RPA change management was not totally successful, since employees were
overwhelmed, despite the goals of providing job stability and promoting the systems benefit
being met. A new goal for “RPA technology training” is required. Other adjustments, on the
other hand, went smoothly with little pushback or concerns.

2 Respond to barriers to the changes/opportunities.

2.1 What barriers have been experienced in the organisation as a result of the implemented
changes (identify at least one)?

When one employee took a lengthier leave than expected, it had a negative influence on the
organisations overall performance.

2.2 How should you respond to the barriers?

Note: Consider your organisation’s objectives and the risk management plan you developed in
Section 2 of your Project Portfolio

Additional training and development programmes will be implemented in the workplace to

ensure that employees are comfortable with the new system and can fit in with it. In addition,
consultations will be held with stakeholders to get insight into which aspects of the RPA are
difficult and require more attention than others.

BSBLDR601 -PROJECT PORTFOLIO 18

 2.3 Attach proof of your response to the barriers to this section of your portfolio (e.g. A photo of
team lunch to thank staff and acknowledge the challenges and anxiety the change created for
them, email to suggest mentoring relationship etc.).

To: Finance Assistance

From: Human Resource Manager

Subject: For the new RPA, more training is required

Dear Finance Manager,

I understand that change can be difficult, especially because the new system will have new
features and characteristics that the staff members arenot familiar with. I want you to know that
you don’t have to take long vacations; instead, ask for assistance so that we can assist you in
any way we can.
As time goes on, we will begin to provide further training and establishing programmes to assist
you in better understanding about the new RPA system. Next week, we will hold a meeting;
please make every effort to attend so that we may discuss the adjustments and difficulties.
We anticipate a fruitful meeting.
Thank you for taking out your time to read this.

Regards,
Upashna Chand
Human Resource Manager

3 Modify your communication/education plan meet the objectives of the plan.

Note: Make sure you highlight the changes to your original plan (e.g. by using bold font). You may
enter relevant information into the template below, or use any other appropriate format. If you use
another format (e.g. MS Word document), attach proof to this section of your portfolio.

Change or Who Objectives of Strategy to Communication Activities Person Timeframe

opportunity must communication or embed change or education tool required to responsible
receive education to be used deliver the for the
communi communicatio communicati
cation or (e.g. Live n pr education on or
education demonstration of education
about the new software) (e.g. one on
change? one training
session to
(e.g. demonstrate
Sales new software)
staff)

Install Financ To ensure Add more Demonstrat Individuali Human 1st May
RPA to e that the processes e how to zed resource to 30th
prevent assist stakeholders to present use the training to manager June,
billing ant are aware of procedure new RPA demonstr . 2024
errors. the changes s paper system and ate new
and how for the software in software
they will personnel. hands on
affect them. manner.

BSBLDR601 -PROJECT PORTFOLIO 19

 To Market To make To the Email Through Human 1st May
reach ing certain that present classes, resource to 30th
out to assist all procedure you can manager June,20
custom ance stakeholders manual learn how 24
er are aware of for the to create
online, the changes personnel, content
use and how add extra for social
social they will processes networkin
media affect them . g
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4 Review and evaluate your change management project plan.

4.1 Has the change management project plan supported the organisation in meeting its objectives?

Yes, the change management project plan was successful in meeting the organisations
objectives because the adjustments reduced the amount of invoicing system problems. In
addition, the company has been able to boost its profit margins, attract new clients, and grow
its market share.

4.2 Are any changes required to your project plan?

The project plan does not need to be changes because it was successful in identifying changes
and opportunities and suggesting execution techniques that resulted in a positive outcome.

4.3 Modify your change management project plan (if necessary).

Note: Attach proof of your modified change management project plan to this section of your
portfolio.Make sure you highlight the changes to your original plan (e.g. by using bold font).

It is not essential to revise the change management project plan because the current change
management project plan is effective and meets the requirements

BSBLDR601 -PROJECT PORTFOLIO 20

Attach: Response to barriers ☐

Modified communication/education plan (if relevant) ☐

BSBLDR601 -PROJECT PORTFOLIO 21