Maintenance and Service Guide

HP EliteBook 745 G6 Notebook PC

© Copyright 2019 HP Development Company, Product notice Software terms
L.P.
This guide describes features that are common By installing, copying, downloading, or
AMD, Radeon, and Ryzen are trademarks of to most models. Some features may not be otherwise using any software product
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DisplayPort logo are trademarks owned by the versions of Windows. Systems may require license terms, your sole remedy is to return the
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in the United States and other countries. Intel, hardware, drivers, software or BIOS update to within 14 days for a full refund subject to the
Optane, and Thunderbolt are trademarks of take full advantage of Windows functionality. refund policy of your seller.
Intel Corporation or its subsidiaries in the U.S. Windows 10 is automatically updated, which is
and/or other countries. Microsoft and Windows always enabled. ISP fees may apply and For any further information or to request a full
are either registered trademarks or trademarks additional requirements may apply over time refund of the price of the computer, please
of Microsoft Corporation in the United States for updates. Go to http://www.microsoft.com contact your seller.
and/or other countries. Miracast is a trademark for details.
of Wi-Fi Alliance.
To access the latest user guides, go to
The information contained herein is subject to http://www.hp.com/support, and follow the
change without notice. The only warranties for instructions to find your product. Then select
HP products and services are set forth in the User Guides.
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

First Edition: June 2019

Document Part Number: L54173-001

Important Notice about Customer Self-Repair Parts
IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should be accessed only by
an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-
Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
authorized service provider only parts," can damage the computer or void your warranty.

iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by applicable safety standards.

v
vi Safety warning notice
Table of contents

1 Product description ....................................................................................................................................... 1

2 Components .................................................................................................................................................. 7
Right ....................................................................................................................................................................... 7
Left ......................................................................................................................................................................... 9
Display ................................................................................................................................................................. 10
Keyboard area ...................................................................................................................................................... 11
Touchpad ........................................................................................................................................... 11
Lights ................................................................................................................................................. 12
Buttons, speakers, and fingerprint reader ........................................................................................ 13
Special keys ....................................................................................................................................... 15
Hot keys (select products only) ......................................................................................................... 16
Bottom ................................................................................................................................................................. 16
Front ..................................................................................................................................................................... 17
Labels ................................................................................................................................................................... 18

3 Illustrated parts catalog .............................................................................................................................. 20

Computer major components .............................................................................................................................. 20
Display assembly subcomponents ...................................................................................................................... 23
Plastics Kit ........................................................................................................................................................... 24
Cable Kit ............................................................................................................................................................... 25
Miscellaneous parts ............................................................................................................................................. 26

4 Removal and replacement procedures preliminary requirements .................................................................... 29

Tools required ...................................................................................................................................................... 29
Service considerations ......................................................................................................................................... 29
Plastic parts ....................................................................................................................................... 29
Cables and connectors ...................................................................................................................... 29
Drive handling ................................................................................................................................... 30
Workstation guidelines ..................................................................................................................... 30
Electrostatic discharge information .................................................................................................................... 30
Generating static electricity .............................................................................................................. 31
Preventing electrostatic damage to equipment ............................................................................... 31
Personal grounding methods and equipment .................................................................................. 32
Grounding the work area ................................................................................................................... 32
Recommended materials and equipment ........................................................................................ 32

vii
 Packaging and transporting guidelines .............................................................................................................. 33

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 34

Component replacement procedures .................................................................................................................. 34
Preparation for disassembly ............................................................................................................. 34
Bottom cover ..................................................................................................................................... 34
Solid-state drive (SSD) ...................................................................................................................... 36
Memory modules ............................................................................................................................... 37
WLAN/Bluetooth combo card ............................................................................................................ 38
WWAN module ................................................................................................................................... 40
Keyboard ........................................................................................................................................... 42

6 Removal and replacement procedures for authorized service provider parts .................................................... 45
Component replacement procedures .................................................................................................................. 45
Battery ............................................................................................................................................... 46
Heat sink assembly ........................................................................................................................... 48
RTC battery ........................................................................................................................................ 51
USB board .......................................................................................................................................... 52
RJ-45 board with bracket .................................................................................................................. 53
Power button board .......................................................................................................................... 54
Speaker assembly ............................................................................................................................. 55
Touchpad ........................................................................................................................................... 56
Touchpad button board ..................................................................................................................... 58
NFC module ....................................................................................................................................... 59
Smart card reader .............................................................................................................................. 60
Fan ..................................................................................................................................................... 61
System board .................................................................................................................................... 63
Fingerprint reader assembly ............................................................................................................. 66
Display assembly ............................................................................................................................... 67
Top cover ........................................................................................................................................... 77

7 Interpreting system validation diagnostic front panel LEDs and audible codes ................................................. 78

8 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 80

Using Computer Setup ......................................................................................................................................... 80
Starting Computer Setup .................................................................................................................. 80
Navigating and selecting in Computer Setup ................................................................................... 80
Restoring factory settings in Computer Setup ................................................................................. 80
Updating the BIOS ............................................................................................................................. 81
Determining the BIOS version ......................................................................................... 81

viii
 Downloading a BIOS update ........................................................................................... 81
Changing the boot order using the f9 prompt .................................................................................. 82
TPM BIOS settings (select products only) ........................................................................................................... 82
Using HP Sure Start (select products only) ......................................................................................................... 83

9 Using HP PC Hardware Diagnostics ................................................................................................................ 84

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 84
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 84
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 85
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 85
Installing HP PC Hardware Diagnostics Windows ............................................................................. 85
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 85
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 86
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 86
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 86
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 86
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 87
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 87
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 87
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 87
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 87

10 Backing up, restoring, and recovering ......................................................................................................... 89

Backing up information and creating recovery media ........................................................................................ 89
Using Windows tools ......................................................................................................................... 89
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 89
Restoring and recovery ........................................................................................................................................ 90
Restoring, resetting, and refreshing using Windows tools .............................................................. 90
Recovering using HP Recovery media ............................................................................................... 90
Changing the computer boot order ................................................................................................... 90
Using HP Sure Recover (select products only) .................................................................................. 91

11 Specifications ............................................................................................................................................ 92
Computer specifications ...................................................................................................................................... 92
35.6 cm (14.0 in) display specifications .............................................................................................................. 93
M.2 PCIe solid-state drive specifications ............................................................................................................ 94
M.2 SATA solid-state drive specifications ............................................................................................................ 95

ix
 12 Power cord set requirements ...................................................................................................................... 96
Requirements for all countries ............................................................................................................................ 96
Requirements for specific countries and regions ................................................................................................ 97

13 Statement of memory volatility .................................................................................................................. 99

Nonvolatile memory usage ............................................................................................................................... 101
Questions and answers ..................................................................................................................................... 103
Using HP Sure Start (select models only) .......................................................................................................... 104

14 Recycling ................................................................................................................................................ 105

Index ........................................................................................................................................................... 106

x
1 Product description

Table 1-1 Product components and their descriptions

Category Description

Product Name HP EliteBook 745 G6 Notebook PC

Processors AMD® Ryzen™ processors

AMD Ryzen 7 PRO 3700U (2.3 GHz, turbo up to 4.0 GHz, 2 MB L2 cache, 4 MB L3 cache, quad core, 15 W; Radeon™
Vega 10 Graphics)

AMD Ryzen 5 PRO 3500U (2.1 GHz, turbo up to 3.7 GHz, 2 MB L2 cache, 4 MB L3 cache, quad core, 15 W; Radeon
Vega 8 Graphics)

AMD Ryzen 3 PRO 3300U (2.1 GHz, turbo up to 3.5 GHz, 2 MB L2 cache, 4 MB L3 cache, quad core, 15 W; Radeon
Vega 6 Graphics)

Graphics AMD Radeon Vega UMA Graphics with shared video memory

Supports HD decode, DX12, HDMI 2.0, HDCP 2.2 via HMDI/DisplayPort™ up to 4K @ 60 Hz

Supports four independent displays through docking stations as follows:

● HP UltraSlim Docking Station – maximum resolution = 2K @ 60 Hz (DisplayPort 1) and 2K @ 60 Hz

(DisplayPort 2) and 1920 × 1200 @ 60 Hz (VGA)

● HP USB-C Dock G3 and G4 – maximum resolution = 2K @ 60 Hz (DisplayPort 1) and 2K @ 60 Hz (DisplayPort

2) and 1920 × 1200 @ 60 Hz (HDMI)

● HP Thunderbolt Dock 120 W G2 – maximum resolution = 2560 × 1440 @ 60 Hz (DisplayPort 1) and 1920 ×
1080 @ 60 Hz (DisplayPort 2) and 1920 × 1080 @ 60 Hz (VGA)

Panel Supports privacy filter and narrow bezel

35.6 cm (14.0 in), UWVA, non-touch

Full high-definition (FHD) (1920 × 1080), antiglare, 250 nits, 45% CG, eDP, slim, without camera

FHD (1920 × 1080), antiglare, 250 nits, 45% CG, eDP, slim, with HD camera

FHD (1920 × 1080), antiglare, 250 nits, 45% CG, eDP, slim, with HD + IR camera

FHD (1920 × 1080), antiglare, 250 nits, 45% CG, eDP, slim, without camera, with WWAN

FHD (1920 × 1080), antiglare, 250 nits, 45% CG, eDP, slim, with HD camera, with WWAN

FHD (1920 × 1080), antiglare, 250 nits, 45% CG, eDP, slim, with HD + IR camera, with WWAN

FHD (1920 × 1080), antiglare, 400 nits, 72% CG, eDP + PSR, slim, Ambient Light Sensor, with HD + IR camera

FHD (1920 × 1080), antiglare, 400 nits, 72% CG, eDP + PSR, slim, Ambient Light Sensor, with HD + IR camera, with
WWAN

FHD (1920 × 1080), antiglare, 1000 nits, 72% CG, eDP + PSR, flat, Ambient Light Sensor, privacy, with HD + IR
camera, with WWAN

35.6 cm (14.0 in), UWVA, touch screen

FHD (1920 × 1080), antiglare, 250 nits, 45% CG, eDP, slim, with HD + IR camera, TOP

FHD (1920 × 1080), antiglare, 250 nits, 45% CG, eDP, slim, with HD + IR camera, with WWAN, TOP

1
 Table 1-1 Product components and their descriptions (continued)
Category Description

Memory Two memory module slots

Memory is customer accessible/upgradeable

DDR4-2400 dual channel support

Supports up to 32 GB of system RAM in the following configurations:

● 32768 MB (16384 MB × 2)

● 16384 MB (16384 MB × 1 or 8192 MB × 2)

● 8192 MB (8192 MB × 1 or 4096 MB × 2)

● 4096 MB (4096 MB × 1)

Primary storage M.2 solid-state drives (2280)

1 TB, PCIe, Gen 3 × 4, SS, NVMe, TLC

512 GB, PCIe, Gen 3 × 4, SS, NVMe, TLC, Opal 2

512 GB, PCIe, Gen 3 × 4, SS, NVMe, TLC

512 GB, PCIe, value

256 GB, PCIe, Gen 3 × 4, NVMe, SS, TLC

256 GB, PCIe, NVMe, SS, value

256 GB, SATA-3, Opal 2, TLC

128 GB, SATA-3, SS, TLC

Audio and video HP Bang & Olufsen Audio

Multi-array microphone (including rear-facing 3rd microphone)

Stereo speakers (2) (13 mm × 38 mm × 4 mm)

Webcam HD RGB 720p

Webcam HD + IR RGB 720p

Camera privacy cover

Supports WDR (Wide Dynamic Range)

Support for models without camera

RJ-45 (network) RTK DASH GBE Ethernet Controller

RTL8111EPH-CG (DASH)

The following support S3/S4/S5 wake on (via out of band): HP USB-C Dock G4, HP Thunderbolt Dock 120 W G2,
HP USB-C Mini Dock

The following support S0/S3/S4/S5 MAPT (via out of band): HP USB-C Dock G4, HP Thunderbolt Dock 120 W G2,
HP USB-C Mini Dock, HP USB-C Dock G5, HP USB-C/A Universal Dock G2

Wireless Bluetooth®
networking
Bluetooth 4.2 and Bluetooth 5.0 support

Wireless local area network (WLAN)

2 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category Description

Integrated WLAN options with dual antennas (M.2 2230 socket PCIe/USB):

● Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter

● Intel Wireless-AC 9260 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 (non-vPro, supporting Gigabit Wi-Fi speeds)

● Intel Wi-Fi 6 AX200 + Bluetooth 5 (802.11ax 2 × 2 non-vPro, supporting gigabit transfer speeds)

Two WLAN antennas built into bottom of display assembly

Compatible with Wi-Fi CERTIFIED Miracast™-certified devices

Supports HP Connection Optimizer with data analytics

Support S3/S4 wake on Wireless LAN

Supports HP LAN-Wireless Protection (WLAN/LAN/WWAN switching)

Support Static BIOS SAR for Intel and Realtek modules

Support Turbo Lite Wi-Fi

Near-Field Communication (NFC)

NXP NPC300 Near Field Communication Module (NXP NPC300 I2C 10 mm x 17 mm)

NFC antenna

Support for models without NFC

Wireless wide area network (WWAN)

WWAN cards are compatible with a programmable removable eSIM

Two WWAN antennas (worldwide 5-band, configured at top of display panel)

Integrated WWAN options with dual antennas (M.2 30 × 42 socket USB2):

● Intel XMM 7360 LTE-Advanced (CAT 9)

Support for WWAN after market option (AMO)

Ports USB Type-C (Alt mode)

USB 3.1 Gen 1 port

USB 3.1 Gen 1 charging port

HDMI 2.0

RJ-45 (network) connector

Docking connector

Audio-out (headphone)/audio-in (microphone) combo jack

AC port

Sensors Ambient light sensor (ALS)

Hall sensor

Keyboard/ Keyboard
pointing devices
HP Collaboration Keyboard

3
 Table 1-1 Product components and their descriptions (continued)
Category Description

● Dual point, non-backlit, spill resistant with drain

● Dual point, backlit, spill resistant with drain, with HP Dura Keys

● Dual point, backlit, spill resistant with drain, with HP Dura Keys, supports privacy screen

Touchpad

Support for Microsoft® precision touchpad default gestures

Firmware PTP (Point to Point) with Filter Driver

Support for No Hybrid Mode

Power Battery
requirements
HP Long Life Lithium Polymer Soft Pack Battery, 3 cell, 50 Wh

HP Fast Charge Technology

AC adapter

65 W Smart right angle, 4.5 mm

65 W Smart right angle, 4.5 mm - Argentina

65 W Smart right angle, 4.5 mm - EM

65 W Straight USB Type C

45 W Smart right angle, 4.5 mm

45 W Smart right angle, 4.5 mm - Argentina

45 W Smart right angle, 4.5 mm, 2 prong (Japan only)

45 W Straight USB Type C

Power cord

2-wire plug (C7), 1.0 m

3-wire plug (C5), 1.8 m

3-wire plug (C5), 1.0 m

Duckhead power cord (C5NS) 1.0 m

Duckhead power cord (C5NS) 1.8 m

Security Security lock

Trusted Platform Module (TPM) 2.0 (Infineon, soldered down)

Touch fingerprint sensor (landed, touch with 8 × 8 sensor)

Support for models without a fingerprint reader

Smart card reader (active)

Support for models without a smart card reader

Preboot authentication (password, smart card)

Hardware enforced Firmware Protection: HP Hardware Root of Trust + Sure Start for AMD

4 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category Description

Operating system Preinstalled

Windows® 10 Home 64

Windows 10 Home 64 Advanced

Windows 10 Home 64 Advanced Single Language

Windows 10 Home 64 Chinese Market CPPP

Windows 10 Home 64 High End Chinese Market CPPP

Windows 10 Home 64 Single Language

Windows 10 Home 64 Single Language APAC EM PPP

Windows 10 Home 64 Single Language India Market PPP

Windows 10 Home 64 Single Language Indonesia Market PPP

Windows 10 Home 64 Plus

Windows 10 Home 64 Plus Single Language

Windows 10 Home 64 Plus Single Language APAC EM PPP

Windows 10 Home 64 Plus Single Language India Market PPP

Windows 10 Home 64 Plus Single Language Indonesia Market PPP

Windows 10 Professional 64

Windows 10 Professional 64 Chinese Market

Windows 10 Professional 64 StF MSNA Standard

Windows 10 Professional 64 StF MSNA Plus

Windows 10 Professional 64 StF MSNA Strategic

FreeDOS 3.0

Restore Media

Windows 10 Driver DVD

Windows 10 Driver USB

Windows 10 Professional 64-bit OS DVD

Windows 10 Professional 64-bit OS USB

Certified

Microsoft WHQL

Web-only support

Windows 10 Enterprise 64

Windows 10 Professional 64 CBB 1803

Serviceability End user replaceable parts

AC adapter

5
 Table 1-1 Product components and their descriptions (continued)

Category Description

Solid-state drive

Memory module

WLAN module

WWAN module

Keyboard

6 Chapter 1 Product description

2 Components

Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.

Right
NOTE: Refer to the illustration that most closely matches your computer.

Table 2-1 Right-side components and their descriptions

Component Description

(1) SIM card slot (select products Supports a wireless subscriber identity module (SIM) card.
only)

(2) Audio-out (headphone)/ Connects optional powered stereo speakers, headphones, earbuds, a headset, or a
Audio-in (microphone) combo television audio cable. Also connects an optional headset microphone. This jack
jack does not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the volume before
putting on headphones, earbuds, or a headset. For additional safety information,
see the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP

Documentation.

NOTE: When a device is connected to the jack, the computer speakers are
disabled.

(3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.

(4) HDMI port Connects an optional video or audio device, such as a high-definition television,
any compatible digital or audio component, or a high-speed High Definition
Multimedia Interface (HDMI) device.

(5) RJ-45 (network) jack/status Connects a network cable.

lights
● Green (left): The network is connected.

● Amber (right): Activity is occurring on the network.

(6) Docking connector Connects an optional docking device.

Right 7
 Table 2-1 Right-side components and their descriptions (continued)

Component Description

(7) USB Type-C SuperSpeed port When the computer is on, connects and charges most USB devices that have a
and DisplayPort connector Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch,
and provides high-speed data transfer.

NOTE: Cables and/or adapters (purchased separately) may be required.

– and –

Connects a DisplayPort device that has a USB Type-C connector, providing display
output.

(8) Power connector Connects an AC adapter.

(9) Battery light When AC power is connected:

● White: The battery charge is greater than 90 percent.

● Amber: The battery charge is from 0 to 90 percent.

● Off: The battery is not charging.

When AC power is disconnected (battery not charging):

● Blinking amber: The battery has reached a low battery level. When the
battery has reached a critical battery level, the battery light begins blinking
rapidly.

● Off: The battery is not charging.

8 Chapter 2 Components
Left

Table 2-2 Left-side components and their descriptions

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but it may not
prevent the computer from being mishandled or stolen.

(2) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components

and prevent overheating. It is normal for the internal fan to cycle on and off during
routine operation.

(3) USB SuperSpeed port with HP Connects a USB device, provides high-speed data transfer, and even when the
Sleep and Charge computer is off, charges most products such as a cell phone, camera, activity
tracker, or smartwatch.

(4) Smart card reader Supports optional smart cards.

Left 9
 Display
NOTE: Refer to the illustration that most closely matches your computer.

Table 2-3 Display components and their descriptions

Component Description

(1) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide area
networks (WWANs).

(2) Ambient light sensor (select products only) Adjusts the brightness of the display, depending on the ambient light.

(3) Internal microphones Record sound.

(4) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of a
password logon.

NOTE: Camera functions vary depending on the camera hardware and

software installed on your product.

(5) Camera light(s) (select products only) On: One or more cameras are in use.

(6) Camera privacy cover (select products only) When closed, the camera privacy cover conceals the camera.

● To reveal the camera, slide the cover to the right.

● To conceal the camera, slide the cover to the left.

(7) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local area
networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

10 Chapter 2 Components
Keyboard area
Touchpad

Table 2-4 Touchpad components and their descriptions

Component Description

(1) Pointing stick Moves the pointer on the screen.

(2) Left pointing stick button Functions like the left button on an external mouse.

(3) Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen.

(4) Right pointing stick button Functions like the right button on an external mouse.

(5) Near Field Communications (NFC) Allows you to wirelessly share information when you tap it with an NFC-enabled
tapping area and antenna* (select device.
products only)

*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna
free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

Keyboard area 11
 Lights

Table 2-5 Lights and their descriptions

Component Description

(1) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-saving state. The

computer shuts off power to the display and other unneeded components.

● Off: The computer is off or in Hibernation. Hibernation is a power-saving

state that uses the least amount of power.

(2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.

(3) Mute light ● On: Computer sound is off.

● Off: Computer sound is on.

(4) Microphone mute light ● On: Microphone is off.

● Off: Microphone is on.

(5) Num lk light On: Num lock is on.

(6) Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN)
device and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when all wireless devices
are off.

(7) Sharing or presenting light On: Sharing is on.

12 Chapter 2 Components
 Table 2-5 Lights and their descriptions (continued)

Component Description

(8) Call answer light On: Call answer is on.

(9) Call end light On: Call end is on.

(10) Fn lock light On: The fn key is locked. For more information, see Hot keys (select products only)
on page 16.

Buttons, speakers, and fingerprint reader

Table 2-6 Buttons, speakers, and fingerprint reader and their descriptions
Component Description

(1) Power button ● When the computer is off, press the button to turn on the computer.

● When the computer is on, press the button briefly to initiate Sleep.

● When the computer is in the Sleep state, press the button briefly to exit
Sleep (select products only).

● When the computer is in Hibernation, press the button briefly to exit

Hibernation.

IMPORTANT: Pressing and holding down the power button results in the loss of
unsaved information.

Keyboard area 13
 Table 2-6 Buttons, speakers, and fingerprint reader and their descriptions (continued)

Component Description

If the computer has stopped responding and shutdown procedures are ineffective,
press and hold the power button for at least 5 seconds to turn off the computer.

To learn more about your power settings, see your power options.

▲ Right-click the Power meter icon and then select Power Options.

(2) Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components

and prevent overheating. It is normal for the internal fan to cycle on and off during
routine operation.

(3) Speakers (2) Produce sound.

(4) Fingerprint reader (select Allows a fingerprint logon to Windows, instead of a password logon.
products only)
▲ Swipe down across the fingerprint reader.

IMPORTANT: To prevent fingerprint logon issues, make sure when you

register your fingerprint that all sides of your finger are registered by the
fingerprint reader.

NOTE: The fingerprint reader and plug look similar. To verify you have a
fingerprint reader and not a plug, press the Windows key on your keyboard, select
Settings, select Accounts, select Sign-in options and then follow the on-screen
instructions.

14 Chapter 2 Components
Special keys

Table 2-7 Special keys and their descriptions

Component Description

(1) esc key Displays system information when pressed in combination with the fn key.

(2) fn key Executes frequently used system functions when pressed in combination with
another key. Such key combinations are called hot keys.

See Hot keys (select products only) on page 16.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start menu.

(4) Action keys Execute frequently used system functions.

(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys. When fn + num
lk is pressed, the keypad can be used like an external numeric keypad. Each key on
the keypad performs the function indicated by the icon in the upper-right corner of
the key.

NOTE: If the keypad function is active when the computer is turned off, that
function is reinstated when the computer is turned back on.

(6) Windows application key Displays options for a selected object.

(select products only)

(7) num lk key Turns the embedded numeric keypad on and off.

– or –

Alternates between the navigational and numeric functions on the integrated

numeric keypad.

Keyboard area 15
 Hot keys (select products only)
A hot key is the combination of the fn key and another key.
To use a hot key:
▲ Press the fn key, and then press one of the keys listed in the following table.
Table 2-8 Hot keys and their descriptions

Key Description

C Turns on scroll lock.

E Turns on the insert function.

R Breaks the operation.

S Sends a programing query.

W Pauses the operation.

Bottom

Table 2-9 Bottom components and their descriptions

Component Description

Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components

and prevent overheating. It is normal for the internal fan to cycle on and off
during routine operation.

16 Chapter 2 Components
Front

Table 2-10 Front components and their descriptions

Component Description

(1) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-saving state. The

computer shuts off power to the display and other unneeded
components.

● Off: The computer is off or in Hibernation. Hibernation is a power-saving

state that uses the least amount of power.

(2) Wireless light On: An integrated wireless device, such as a wireless local area network
(WLAN) device and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when all wireless
devices are off.

(3) Drive light ● Blinking white: The hard drive is being accessed.

● Amber: HP 3D DriveGuard has temporarily parked the hard drive.

(4) Internal microphones Record sound.

Front 17
 Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on your computer.

Table 2-11 Service label components

Component

(1) HP product name

(2) Model number

(3) Product ID

(4) Serial number

(5) Warranty period

Table 2-12 Service label components

Component

(1) HP product name

(2) Product ID

18 Chapter 2 Components
 Table 2-12 Service label components (continued)

Component

(3) Serial number

(4) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

Labels 19
 3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 18 for details.

20 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major components and their descriptions
Item Component Spare part number

Display assembly

Display assemblies are available as spare parts at the subcomponent level only. For more
display assembly spare part information, see Display assembly subcomponents on page 23.

(1) Non-touch not available as a whole

assembly

(2) Touch not available as a whole

assembly

(3) Keyboard (see Keyboard on page 42)

For a list of keyboard country codes, see Keyboard on page 42.

Without a backlight L14379-xx1

With a backlight L14377-xx1

With a backlight, privacy L14378-xx1

(4) Top cover L62293-001

(5) RJ-45 board with bracket L14386-001

(6) Touchpad

For use in models without an NFC module L62731-001

For use in models with an NFC module L62732-001

(7) Touchpad button board L18311-001

(8) RTC battery L17255-001

(9) Power button board (includes cable) L62738-001

(10) USB board (includes bracket and cable) L62735-001

(11) USB board bracket (included in the Bracket Kit) L62737-001

(12) Fingerprint reader assembly (includes cable) L62741-001

NOTE: The fingerprint reader bracket is included in the Bracket Kit, spare part number
L62737-001.

(13) NFC module (includes antenna and touchpad foam) L14385-001

(14) Speakers (includes cable) L62736-001

(15) Smart card reader board L62733-001

NOTE: The smart card reader pass-thru board (for use in models without a smart card) is
available as spare part number L62743-001.

(16) System board (includes processor and replacement thermal material, see System board on page 63)

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows operating system

AMD Ryzen 7 PRO 3700U processor L62296-xx1

AMD Ryzen 5 PRO 3500U processor L62295-xx1

Computer major components 21

 Table 3-1 Computer major components and their descriptions (continued)

Item Component Spare part number

AMD Ryzen 3 PRO 3300U processor L62294-xx1

(17) Fan L62739-001

(18) Heat sink L68813-001

(19) Memory module (DDR-2666)

4 GB L10598-855

8 GB 937236-855

16 GB 937438-855

(20) WLAN/Bluetooth combo card

Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter 915623-001

Intel Intel Wireless-AC 9260 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 (non-vPro, supporting 920687-001
Gigabit Wi-Fi speeds)

Intel Wi-Fi 6 AX200 802.11ax 2 × 2 + Bluetooth 5.0 (non-vPro) L35282-002

(21) WWAN module

Intel XMM 7360 LTE-Advanced (CAT 9) L15398-001

(22) Solid-state drive (SSD)

1 TB, PCIe, TLC L62304-001

512 GB, PCIe, TLC L62301-001

512 GB, PCIe, self-encrypting drive (SED), Opal 2, TLC L62303-001

512 GB, PCIe, value L62302-001

256 GB, PCIe, NVMe, TLC L62298-001

256 GB, PCIe, NVMe, value L62299-001

256 GB, SATA-3, Opal 2, TLC L62300-001

128 GB, SATA-3, TLC L62297-001

(23) Battery (3 cell, 50 Wh, 4.33 Ah) 933321-855

(24) Bottom cover L62728-001

22 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Table 3-2 Display components and their descriptions

Item Component Spare part number

(1) Bezel

For use in models with microphone modules L62747-001

For use in models with an HD camera (includes camera privacy cover) L62748-001

For use in models with an IR camera (includes camera privacy cover) L62749-001

For use in models with an IR camera and an ambient light sensor (includes camera privacy L62750-001
cover)

(2) Raw panel

FHD, non-touch, 400 nits L62772-001

Display assembly subcomponents 23

 Table 3-2 Display components and their descriptions (continued)

Item Component Spare part number

FHD, non-touch, 250 nits L62773-001

FHD, non-touch, privacy L62774-001

FHD, touch-on panel (TOP), privacy, 400 nits L62771-001

(3) Hinge cover L14376-001 (Hinge Kit)

(4) Ambient light sensor board (includes double-sided tape) L62745-001

(5) Camera module

HD camera L62742-001

IR camera L64702-001

Microphone module (includes double-sided tape; not shown) L62744-001

(6) Camera cable (HD and IR models) L64668-001 (Cable Kit)

(7) Hinges (left and right) L14376-001 (Hinge Kit)

(8) WLAN antenna (available with display enclosure)

(9) WWAN antenna (available with display enclosure)

(10) Display cable L64668-001 (Cable Kit)

(11) Display enclosure (includes tape, gasket, and foam for display) L62729-001

Plastics Kit

24 Chapter 3 Illustrated parts catalog

 Table 3-3 Plastics Kit components and their descriptions

Item Component Spare part number

Plastics kit L60631-001

(1) SIM card reader insert

(2) Fingerprint reader insert

(3) Smart card reader insert

Camera privacy cover (not illustrated)

Cable Kit
Table 3-4 Cable Kit components and their descriptions

Description Spare part number

Cable Kit, includes the following cables: L64668-001

Pointing stick cable

USB board cable

Card reader cable

Touchpad cable

Fingerprint reader cable

NFC cable

Power button board cable

FHD display panel cable

UHD display panel cable

TOP panel cable

UHD display (600 nits) cable

Privacy display, flat cable

Privacy display TOP, cable

Webcam/microphone cable

IR webcam cable

IR + ALS webcam cable

Cable Kit 25
 Miscellaneous parts
Table 3-5 Miscellaneous parts and their descriptions
Component Spare part number

AC adapter (non-PFC, 4.5 mm):

65 W HP Smart AC adapter, 3 prong 710412-001

65 W USB Type-C, nPFC, 1.8 m L32392-001

65 W HP Smart AC adapter, EM 913691-850

65 W HP Smart AC adapter, nPFC, 4.5 mm, for use in Argentina 710340-850

45 W USB Type-C, nPFC, wall mount, 1.8 m L32390-001

45 W HP Smart AC adapter, 2 prong 742436-001

45 W HP Smart AC Adapter for use in Argentina 741553-852

45 W HP Smart AC adapter, nPFC, 4.5 mm 741727-001

Power cord (3 pin, C5, black, 1.0 m, duckhead), for use in:

Argentina L36815-001

Australia L36816-001

Brazil L44789-001

Denmark L36817-001

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden) L36818-001

India L36820-001

Israel L36819-001

Italy L44788-001

Japan L36821-001

North America L36822-001

People’s Republic of China L36823-001

South Africa L36824-001

Switzerland L36825-001

Taiwan L36827-001

Thailand L36826-001

United Kingdom and Singapore L36828-001

Power cord (3 pin, C5, black, conventional, 1.0 m), for use in:

Argentina L19357-001

Australia L19358-001

Brazil L19359-001

Denmark L19360-001

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden) L19361-001

26 Chapter 3 Illustrated parts catalog

Table 3-5 Miscellaneous parts and their descriptions (continued)
Component Spare part number

India L19363-001

Israel L19362-001

Italy L19364-001

Japan L19365-001

North America L19367-001

People’s Republic of China L19368-001

South Africa L19369-001

South Korea L19366-001

Switzerland L19370-001

Taiwan L19372-001

Thailand L19371-001

United Kingdom and Singapore L19373-001

Power cord (3 pin, C5, black, 1.8 m, duckhead), for use in:

Australia L45264-001

Brazil L48055-001

Denmark L50729-001

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden) L45265-001

Israel L45266-001

Italy L45267-001

Japan L45268-001

North America L45269-001

People’s Republic of China L45270-001

South Africa L45271-001

Switzerland L45272-001

Taiwan L45274-001

Thailand L45273-001

United Kingdom and Singapore L45275-001

Power cord (3 pin, C5, black, conventional, 1.8 m), for use in:

Argentina L19357-002

Australia L19358-002

Brazil L19359-002

Denmark L19360-002

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden) L19361-002

Miscellaneous parts 27
 Table 3-5 Miscellaneous parts and their descriptions (continued)

Component Spare part number

India L19363-002

Israel L19362-002

Italy L19364-002

Japan L19365-002

North America L19367-002

The People’s Republic of China L19368-002

South Africa L19369-002

South Korea L19366-002

Switzerland L19370-002

Taiwan L19372-002

Thailand L19371-002

United Kingdom and Singapore L19373-002

Power cord (C5N5, duckhead, 1.0 m), for use in:

Australia L50818-004

North America L50818-002

The People’s Republic of China L50818-005

South Korea L50818-001

United Kingdom and Singapore L50818-003

Power cord (C5N5, duckhead, 1.8 m), for use in:

Argentina L50823-001

India L50824-001

Power cord (C7, black, 1.0 m), for use in Japan L19375-001

Adapter, C5 (for use in Japan) 226768-001

Screw Kit L14352-001

Hardware Kit (includes system board and heat sink shield absorber and solid-state drive shield L68814-001
absorber)

Pointing stick covers (20) L15396-001

Bracket Kit (includes USB support bracket and fingerprint reader bracket) L62737-001

Plastics Kit (includes SIM card insert, fingerprint reader insert, smart card insert, and camera privacy L60631-001
cover)

28 Chapter 3 Illustrated parts catalog

4 Removal and replacement procedures
preliminary requirements

Tools required
You will need the following tools to complete the removal and replacement procedures:
● Non-conductive, non-marking pry tool
● Magnetic Phillips P1 screwdriver
● Torx T8 screwdriver

Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.

Plastic parts
IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.

Cables and connectors

IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear
easily.

Tools required 29
 Drive handling
IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.
Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive field service tools, such as cutters, screw drivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
polystyrene foam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.

Electrostatic discharge information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly
throughout a normal cycle. The device might function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.

30 Chapter 4 Removal and replacement procedures preliminary requirements

 IMPORTANT: To prevent damage to the device when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.

Generating static electricity

Note the following:
● Different activities generate different amounts of static electricity.
● Static electricity increases as humidity decreases.
Table 4-1 Static electricity occurrence based on activity and humidity

Relative humidity

Event 55% 40% 10%

Walking across carpet 7,500 V 15,000 V 35,000 V

Walking across vinyl floor 3,000 V 5,000 V 12,000 V

Motions of bench worker 400 V 800 V 6,000 V

Removing DIPs from plastic tube 400 V 700 V 2,000 V

Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V

Removing DIPs from polystyrene foam 3,500 V 5,000 V 14,500 V

Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V

Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V

Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.

NOTE: As little as 700 V can degrade a product.

Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.

Electrostatic discharge information 31

 ● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.

Personal grounding methods and equipment

Use the following equipment to prevent static electricity damage to electronic components:
● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To
provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and fit snugly into the banana plug connector on the grounding mat or workstation.
● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with
most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with
a maximum of 1 MΩ ±10% resistance between the operator and ground.
Table 4-2 Static shielding protection levels

Static shielding protection levels

Method Voltage

Antistatic plastic 1,500

Carbon-loaded plastic 7,500

Metallized laminate 15,000

Grounding the work area

To prevent static damage at the work area, use the following precautions:
● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the
work surface and properly grounded tools and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
● Turn off power and input signals before inserting and removing connectors or test equipment.
● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene
foam.
● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

Recommended materials and equipment

HP recommends the following materials and equipment to prevent static electricity:
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance

32 Chapter 4 Removal and replacement procedures preliminary requirements

 ● Static-dissipative table or floor mats with hard tie to ground
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing 1 MΩ ±10% resistance
● Material handling packages
● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Packaging and transporting guidelines 33

 5 Removal and replacement procedures for
Customer Self-Repair parts

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by
the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 18 for details.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

There are as many as 12 screws that must be removed, replaced, and/or loosened when servicing Customer
Self-Repair parts. Make special note of each screw size and location during removal and replacement.

Preparation for disassembly

See Removal and replacement procedures preliminary requirements on page 29 for initial safety procedures.
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.

Bottom cover
Table 5-1 Bottom cover description and part number

Description Spare part number

Bottom cover L62728-001

Before removing the bottom cover, follow these steps:

▲ Prepare the computer for disassembly (Preparation for disassembly on page 34).
Remove the bottom cover:
1. Turn the computer upside down on a flat surface.

34 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

2. Loosen the six captive screws (1) and the two inset captive screws (2) that secure the bottom cover.

3. Starting under the display in the upper left corner, pry (1) and lift the bottom cover off the computer (2).

Reverse the removal procedures to install the bottom cover.

Component replacement procedures 35

 Solid-state drive (SSD)
Table 5-2 Solid-state drive descriptions and part numbers

Description Spare part number

1 TB, PCIe, TLC L62304-001

512 GB, PCIe, TLC L62301-001

512 GB, PCIe, Self-encrypting drive (SED), Opal 2, TLC L62303-001

512 GB, SATA-3, FIPS-140–2, TLC L62767-001

512 GB, PCIe, value L62302-001

512 GB, PCIe + 32 GB Optane™ Memory L63374-001

256 GB, PCIe, NVMe, TLC L62298-001

256 GB, PCIe, NVMe, value L62299-001

256 GB, SATA-3, Opal 2, TLC L62300-001

128 GB, SATA-3, TLC L62297-001

Before removing the solid-state drive, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 34).
3. Disconnect the battery cable from the system board (see Battery on page 46).
Remove the solid-state drive:
1. Remove the Phillips M2.0 × 2.0 screw (1) that secures the drive to the system board.
2. Remove the drive by pulling it away from the connector (2).

IMPORTANT: When replacing the solid-state drive, remove the shielding from the old drive and install
it on the replacement drive.

Reverse this procedure to install the solid-state drive.

36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Memory modules
NOTE: Primary and expansion memory is installed in a side-by-side configuration in the bottom of the
computer.
If only one memory module is installed, it must be installed in the socket labeled 1.

Table 5-3 Memory module descriptions and part numbers

Description Spare part number

4 GB (DDR-2666) L10598-855

8 GB (DDR-2666) 937236-855

16 GB (DDR-2666) 937438-855

IMPORTANT: Before adding new memory, make sure you update the computer to the latest BIOS, available
at www.hp.com.

Before removing the memory module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 34).
3. Disconnect the battery cable from the system board (see Battery on page 46).
Remove the memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The edge of the module opposite the slot rises away from the computer.)
2. Remove the memory module (2) by pulling the module away from the slot at an angle.

IMPORTANT: Do not remove memory shielding from the system board when replacing memory.
NOTE: The computer uses two memory sockets. The socket labeled 2 houses the expansion memory
module and the socket labeled 1 houses the primary memory module. The removal procedure is the
same for both memory sockets.

Reverse this procedure to install a memory module.

Component replacement procedures 37

 WLAN/Bluetooth combo card
The computer uses a card that provides both WLAN and Bluetooth functionality.
The WLAN module and WWAN module are not interchangeable.
Table 5-4 WLAN module descriptions and part numbers

Description Spare part number

Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter 915623-001

Intel Intel Wireless-AC 9260 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 (non-vPro, supporting Gigabit Wi-Fi 920687-001
speeds)

Intel Wi-Fi 6 AX200 802.11ax 2 × 2 + Bluetooth 5 (non-vPro) L35282-002

Before removing the WLAN module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 34).
3. Disconnect the battery cable from the system board (see Battery on page 46).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1. The
WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2. If the computer is
equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable connects to the middle
terminal on the WLAN module.

2. Remove the Phillips M2.0 × 2.0 screw (2) that secures the WLAN module to the computer. (The edge of
the module opposite the slot rises away from the computer.)

38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

3. Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

Component replacement procedures 39

 WWAN module
The WLAN module and WWAN module are not interchangeable.
The WWAN module is available on select models only.
Table 5-5 WWAN module descriptions and part numbers

Description Spare part number

Intel XMM 7360 LTE-Advanced (CAT 9) L15398-001

Before removing the WWAN module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 34).
3. Disconnect the battery cable from the system board (see Battery on page 46).
Remove the WWAN module:
1. Position the computer upside-down.
2. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.

NOTE: The red WWAN antenna cable is connected to the WWAN module Main terminal. The blue WWAN
antenna cable is connected to the WWAN module Aux terminal.

3. Remove the Phillips M2.0 × 2.0 screw (2) that secures the WWAN module to the computer. (The edge of
the module opposite the slot rises away from the computer.)

40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

4. Remove the WWAN module (3) by pulling the module away from the slot at an angle.

NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.

NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WWAN module.

Component replacement procedures 41

 Keyboard
In this section, the first table provides the main spare part number for the keyboards. The second table
provides the country codes.
Table 5-6 Keyboard descriptions and part numbers

Description Spare part number

Keyboard, no backlight L14379-xx1

Keyboard, backlit L14377-xx1

Keyboard, backlit, privacy L14378-xx1

Table 5-7 Keyboard country codes

For use in country Spare part For use in country Spare part For use in country Spare part
or region number or region number or region number

Belgium -A41 India -D61 Slovenia -BA1

Brazil -201 Israel -BB1 South Korea -AD1

Bulgaria -261 Italy -061 Spain -071

Canada -DB1 Japan -291 Sweden and Finland -B71

Czech Republic -FL1 Latin America -161 Switzerland -BG1

and Slovakia

Denmark -081 The Netherlands -B31 Taiwan -AB1

Denmark, Finland, and -DH1 Northern Africa -FP1 Thailand -281

Norway

France -051 Norway -091 Turkey -141

Germany -041 Portugal -131 Turkey F -541

Greece -151 Romania -271 Ukraine -BD1

Hungary -211 Russia -251 United Kingdom -031

Iceland -DD1 Saudi Arabia -171 United States -001

Before removing the keyboard, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 34).
3. Disconnect the battery cable from the system board (see Battery on page 46).
Remove the keyboard:
1. Remove the two Phillips M2.0 × 3.0 screws that secure the keyboard to the computer (1).

NOTE: The screws are labeled with a keyboard symbol.

42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

2. Insert a screwdriver or similar thin tool into the release hole near the fan, and then press on the back of
the keyboard until it releases (2).

NOTE: Cables connect the bottom of the keyboard to the system board. Make sure not to prematurely
pull the keyboard cables out of the system board connectors.

3. Position the computer upright with the front toward you, and then open the computer as far as possible.
4. Lift the top of the keyboard (1), and then pull the keyboard up to remove the tabs from the computer
(2).

5. Rotate the keyboard over onto the palm rest (1).

6. Disconnect the main keyboard cable from the system board ZIF connector (2).
7. Disconnect the pointing stick cable from the system board ZIF connector (3).
8. Disconnect the keyboard backlight cable from the system board ZIF connector (4) (select models only).

Component replacement procedures 43

 9. Remove the keyboard (5).

Reverse this procedure to install the keyboard.

44 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6 Removal and replacement procedures for
authorized service provider parts

IMPORTANT: Components described in this chapter should be accessed only by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 18 for details.

Component replacement procedures

NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

There are as many as 81 screws that must be removed, replaced, and/or loosened when servicing authorized
service provider only parts. Make special note of each screw size and location during removal and
replacement.

Component replacement procedures 45

 Battery
Table 6-1 Battery description and part number

Description Spare part number

Battery, 3 cell, 50 Wh, 4.33 Ah 933321-855

Before removing the battery, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 34).
To remove the battery:

IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of
information. To prevent loss of information, save your work and shut down the computer through Windows
before removing the battery.

1. Disconnect the battery cable from the system board (1).

2. Remove the five Torx T8 2.5 × 4.0 screws (2).

46 Chapter 6 Removal and replacement procedures for authorized service provider parts
3. Rotate the top of the battery upward (1), and then lift the battery out of the computer (2).

IMPORTANT: When installing the battery, insert the tabs on the bottom of battery into the clips built
into the computer (3), and then rotate the battery into place

Reverse the removal procedures to install the battery.

Component replacement procedures 47

 Heat sink assembly
NOTE: The heat sink assembly spare part kit includes replacement thermal material.

Table 6-2 Heat sink descriptions and part numbers

Description Spare part number

Heat sink L68813-001

Before removing the heat sink assembly, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 34).
3. Disconnect the battery cable from the system board (see Battery on page 46).
Remove the heat sink assembly:
1. Discrete graphics models: Loosen the six captive screws on the heat sink following the sequence
stamped on the heat sink (1), and then remove the heat sink from the system board (2).

IMPORTANT: Take extreme care when removing the heat sink. The heatpipe is very fragile and can be
easily damaged and bent during removal.
Do not remove the shielding from the thermal module or heat pipe.

48 Chapter 6 Removal and replacement procedures for authorized service provider parts
2. The heat sink and system board use both thermal grease and thermal pads. Thoroughly clean this
thermal material each time the heat sink is removed. Replacement thermal material is included with the
heat sink and system board spare part kits.
(1) System board thermal grease
(2) System board thermal pads
(3) Heat sink thermal grease
(4) Heat sink thermal pads

Component replacement procedures 49

 3. UMA graphics models: Loosen the four captive screws on the heat sink following the sequence stamped
on the heat sink (1), and then remove the heat sink from the system board (2).

IMPORTANT: Take extreme care when removing the heat sink and fan assembly. The heatpipe is very
fragile and can be easily damaged and bent during removal.
Do not remove the shielding from the thermal module or heat pipe.

4. Thoroughly clean the thermal material from the surfaces of the system board component (1) and the
heat sink (2) each time the heat sink is removed. Replacement thermal material is included with the heat
sink and system board spare part kits.

Reverse this procedure to install the heat sink.

50 Chapter 6 Removal and replacement procedures for authorized service provider parts
RTC battery
Table 6-3 RTC battery description and part number

Description Spare part number

RTC battery L17255-001

Before removing the RTC battery, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 34).
3. Disconnect the battery cable from the system board (see Battery on page 46).
Remove the RTC battery:
1. Disconnect the RTC battery cable from the system board (1).
2. Using a flat tool, pry the battery from the holder (2), and then remove the battery from the computer
(3).

Reverse this procedure to install the RTC battery.

Component replacement procedures 51

 USB board
Table 6-4 USB board and support bracket descriptions and part numbers

Description Spare part number

USB board (includes support bracket and cable) L62735-001

USB support bracket (included in the Bracket Kit) L62737-001

Before removing the USB board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 34).
3. Disconnect the battery cable from the system board (see Battery on page 46).
Remove the USB board:
1. Disconnect the cable from the USB board (1).
2. Remove the two Phillips M2.0 × 3.0 screws (2) that secure the board to the computer.
3. Lift the bracket from the board (3).
4. Remove the board from the computer (4).

Reverse this procedure to install the USB board.

52 Chapter 6 Removal and replacement procedures for authorized service provider parts
RJ-45 board with bracket
Table 6-5 RJ-45 board with bracket description and part number

Description Spare part number

RJ-45 board with bracket L14386-001

Before removing the RJ-45 board and bracket, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 34).
3. Disconnect the battery cable from the system board (see Battery on page 46).
Remove the RJ-45 board and bracket:
1. Remove the six Phillips M2.5 × 5.0 screws (1) that secure the assembly to the computer.
2. Rotate the assembly out of the computer (2).

Reverse this procedure to install the RJ-45 assembly.

Component replacement procedures 53

 Power button board
Table 6-6 Power button board description and part number

Description Spare part number

Power button board assembly (includes cable) L62738-001

Before removing the power button board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 34).
3. Disconnect the battery cable from the system board (see Battery on page 46).
Remove the power button board:

NOTE: The power button board sits under the right display hinge. You do not have to remove the display to
remove the board, but you do have to rotate the right display hinge upward to gain access.

1. Remove the two Phillips M2.5 × 5.0 screws (1) that secure the right display hinge, and then rotate the
hinge upward from the power button board (2).
2. Disconnect the cable from the power button board (3).
3. Remove the Phillips M2.0 × 3.0 screw (4) that secures the power button board to the computer.
4. Remove the power button board from the computer (5).

Reverse this procedure to install the power button board.

54 Chapter 6 Removal and replacement procedures for authorized service provider parts
Speaker assembly
Table 6-7 Speaker assembly description and part number

Description Spare part number

Speaker assembly (includes cable) L62736-001

Before removing the speaker assembly, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 34).
3. Disconnect the battery cable from the system board (see Battery on page 46).
Remove the speaker assembly:
1. Disconnect the speaker cable from the system board (1), and then remove the cable from the clip (2).
2. Remove the two broadhead Phillips M2.0 × 2.0 screws (3) that secure the speaker to the computer.
3. Remove the speaker from the computer (4).

Reverse this procedure to install the speaker.

Component replacement procedures 55

 Touchpad
Table 6-8 Touchpad descriptions and part numbers

Description Spare part number

Touchpad for use in models without an NFC module L62731-001

Touchpad for use in models with an NFC module L62732-001

Before removing the touchpad, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 34).
3. Remove the battery (see Battery on page 46).
Remove the touchpad:
1. Disconnect the NFC module cable from the ZIF connector on the NFC module (1).
2. Disconnect the touchpad button board cable from the ZIF connector on the touchpad (2).
3. Disconnect the card reader cable from the ZIF connector on the touchpad (3).

4. Remove the five Phillips M2.0 × 2.5 screws (1) that secure the touchpad to the computer.

56 Chapter 6 Removal and replacement procedures for authorized service provider parts
5. Remove the touchpad from the computer (2).

Reverse this procedure to install the touchpad.

Component replacement procedures 57

 Touchpad button board
Table 6-9 Touchpad button board descriptions and part numbers

Description Spare part number

Touchpad button board L18311-001

Before removing the touchpad button board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 34).
3. Remove the battery (see Battery on page 46).
Remove the touchpad button board:
1. Disconnect the touchpad button board cable from the ZIF connector on the touchpad (1).
2. Remove the four Phillips M2.0 × 3.0 screws (2) that secure the board to the computer, and then remove
the touchpad button board from the computer (3).

Reverse this procedure to install the touchpad button board.

58 Chapter 6 Removal and replacement procedures for authorized service provider parts
NFC module
Table 6-10 NFC module description and part number

Description Spare part number

NFC module (includes antenna and touchpad foam) L14385-001

Before removing the NFC module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Disconnect all external devices from the computer.
3. Remove the bottom cover (see Bottom cover on page 34).
4. Remove the battery (see Battery on page 46).
Remove the NFC module:
1. Disconnect the system board cable (1) and the NFC antenna (2) from the ZIF connectors on the NFC
module.
2. Use a tool to release the NFC module from the adhesive securing it to the computer (3), and then remove
the module from the computer (4).

Reverse the removal procedures to install the NFC module.

Component replacement procedures 59

 Smart card reader
Table 6-11 Smart card reader and cable descriptions and part numbers

Description Spare part number

Smart card reader L62733-001

Smart card reader pass-thru board (for use in models without a smart card) L62743-001

NOTE: This board provides cable pass through capability for models without a smart card.

Smart card reader cable (available in Cable Kit) L64668-001 (Cable Kit)

Before removing the card reader, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 34).
3. Remove the battery (see Battery on page 46).
Remove the smart card reader:

NOTE: Before you remove the smart card reader, make sure nothing (memory card or plastic insert) is
inserted in the reader.

1. Disconnect the system board cable from the connector on the smart card reader board (1).
2. Disconnect the touchpad cable from the ZIF connector on the smart card reader board (2).
3. Remove the three Phillips M2.0 × 2.0 screws (3) that secure the smart card reader to the computer.
4. Remove the smart card reader from the computer (4).

Reverse this procedure to install the smart card reader.

60 Chapter 6 Removal and replacement procedures for authorized service provider parts
Fan
Table 6-12 Fan description and part number

Description Spare part number

Fan L62739-001

Before removing the fan, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 34).
3. Remove the battery (see Battery on page 46).
4. Remove the keyboard (see Keyboard on page 42).
Remove the fan:

NOTE: To remove the fan, you must remove screws from both the top (under the keyboard) and bottom of
the computer.

1. Position the computer upright and open as far as possible.

2. Remove the four Phillips M2.0 × 3.0 screws that secure the fan to the computer.

3. Close the computer and position it upside down.

4. Disconnect the fan cable from the system board (1).
5. Loosen the two captive Phillips screws (2) that secure the fan to the computer.

Component replacement procedures 61

 6. Remove the fan from the computer (3).

Reverse this procedure to install the fan.

62 Chapter 6 Removal and replacement procedures for authorized service provider parts
System board
NOTE: All system board spare part kits include replacement thermal material.

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
Table 6-13 System board descriptions and part numbers

Description Spare part number

System board with integrated AMD Ryzen 7 PRO 3700U processor L62296-xx1

System board with integrated AMD Ryzen 5 PRO 3500U processor L62295-xx1

System board with integrated AMD Ryzen 3 PRO 3300U processor L62294-xx1

Before removing the system board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 34).
3. Remove the battery (see Battery on page 46).
4. Remove the keyboard (see Keyboard on page 42).
5. Remove the RJ-45 board and bracket (see RJ-45 board with bracket on page 53).
6. Remove the fan (see Fan on page 61).
When replacing the system board, be sure to remove the following components (as applicable) from the
defective system board and install on the replacement system board:
● Solid-state drive (see Solid-state drive (SSD) on page 36)
● Memory modules (see Memory modules on page 37)
● WLAN/Bluetooth module (see WLAN/Bluetooth combo card on page 38)
● WWAN module (see WWAN module on page 40)
● Heat sink (see Heat sink assembly on page 48)
Remove the system board:
1. Position the computer upright and open as far as possible.

Component replacement procedures 63

 2. Remove the three Phillips M2.0 × 3.0 screws that secure the system board to the computer.

3. Close the computer and position it upside down.

4. Disconnect the following cables from the system board:
(1) RTC battery cable
(2) Fingerprint reader cable (reverse ZIF)
(3) NFC module cable (ZIF)
(4) Speaker cable
(5) Display cable
(6) Camera cable
(7) Power button board cable (ZIF)
(8) USB cable (reverse ZIF)
(9) Smart card reader cable (ZIF)

64 Chapter 6 Removal and replacement procedures for authorized service provider parts
5. Remove the five Phillips M2.0 × 3.0 screws that secure the system board to the computer.

6. Lift the right side of the system board up at an angle (1).

7. Pull the system board up and toward the right to release the connectors from the left side of the
computer, and then remove the system board (2).

Reverse this procedure to install the system board.

Component replacement procedures 65

 Fingerprint reader assembly
Table 6-14 Fingerprint reader and bracket descriptions and part numbers

Description Spare part number

Fingerprint reader assembly (includes cable) L62741-001

Fingerprint reader bracket (included in Bracket Kit) L62737-001

Before removing the fingerprint reader assembly, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 34).
3. Remove the battery (see Battery on page 46).
4. Remove the system board (see System board on page 63).
Remove the fingerprint reader assembly:
1. Remove the Phillips M2.0 × 3.0 screw (1) that secures the fingerprint reader bracket to the computer.
2. Lift the bracket from the fingerprint reader assembly (2).
3. Use a tool to pry the fingerprint reader board free from the computer (3), and then remove the assembly
from the computer (4).

Reverse this procedure to install the fingerprint reader assembly.

66 Chapter 6 Removal and replacement procedures for authorized service provider parts
Display assembly
NOTE: Displays are not available as whole assemblies – only subcomponent spare parts are available.
Display assembly spare part information is also available at Display assembly subcomponents on page 23.

Before removing the display assembly, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 34).
2. Remove the bottom cover (see Bottom cover on page 34).
3. Disconnect the battery cable from the system board (see Battery on page 46).
Remove the display assembly:
1. Disconnect the antenna cables from the WWAN module (1) and the WLAN module (2).
2. Remove the antenna cables from the clips built into the computer (3).
3. Disconnect the display cable (4) and the camera cable (5) from the system board.
4. Remove the cables from the clips built into the computer (6).

5. With the computer upside down, open the display, and then place the computer on a table with the
display positioned off the edge of the table.
6. Remove the five Phillips M2.5 × 5.0 screws (1) from the display hinges.

Component replacement procedures 67

 7. Lift the display assembly straight up and remove it (2).

IMPORTANT: When installing the display assembly, be sure that the wireless antenna cables are
routed and arranged properly.
Failure to properly route the antennas can result in degradation of the computer's wireless performance.

68 Chapter 6 Removal and replacement procedures for authorized service provider parts
8. To remove the display hinge cover, rotate top of hinge cover away from display enclosure to release the
tabs (1), and then pull the cover off the enclosure (2).

The display hinge cover is available in the Hinge Kit as spare part number L14376-001.
When installing the hinge cover, make sure all cables are routed correctly under the hinge cover and the
hooks on the end of the cover are aligned correctly with the snaps on the bottom of the display (1).
Press the left (2) and then right (3) middle sections of the hinge cover until it snaps into place.

9. To remove the display bezel, flex the top (1) of the bezel, the inside edges of the left and right sides (2),
and then the bottom (3) of the bezel until it releases from the display enclosure.

Component replacement procedures 69

 10. Remove the display bezel (4).
The display bezel is available using the following spare part numbers:
Models with a microphone module: L62747-001
Models with an HD camera: L62748-001
Models with an IR camera: L62749-001
Models with an IR camera and an ambient light sensor: L62750-001

11. Two different camera modules are available. Refer to the following procedure appropriate for your
computer if it is necessary to replace the camera module:
a. HD camera or microphone module
Lift upward to release the module from the adhesive on the display enclosure (1), disconnect the
cable from the module (2), and then remove the module from the display (3).

70 Chapter 6 Removal and replacement procedures for authorized service provider parts
 The HD camera module is available as spare part number L62742-001. The microphone module is
available as spare part number L62744-001.
b. IR camera
Remove the tape from the module (1), lift upward to release the module from the adhesive on the
display enclosure (2), disconnect the cables from the left and right sides of the module (3), and
then remove the camera module from the display (4).

The IR camera module is available as spare part number L64702-001.

Component replacement procedures 71

 12. If it is necessary to remove the ambient light sensor board, disconnect the cable from the board (1), lift
upward to release the board from the adhesive on the display enclosure (2), and then remove the board
from the display (3).

The ambient light sensor board is available as spare part number L62745-001.
13. If it is necessary to remove the display panel from the enclosure, remove the four Phillips M2.0 × 2.0
screws that secure the panel to the display enclosure.

14. Rotate the display panel over onto the keyboard (1).

72 Chapter 6 Removal and replacement procedures for authorized service provider parts
15. On the back of the display panel, lift the tape from the connector (2), and then disconnect the display
cable from the rear of the panel (3).

The raw display panel is available using the following spare part numbers:
FHD panel, non-touch, 400 nits: L62772-001
FHD panel, non-touch, 250 nits: L62773-001
FHD panel, non-touch, privacy: L62774-001
FHD touch-on panel (TOP), privacy, 250 nits: L62771-001

NOTE: The display back cover spare part kit includes four foam pieces. If replacing a privacy panel,
install the four foam pieces onto the inside of the display back cover, using the tick marks for placement.
Do not use the foam pieces for non-privacy panels.

Component replacement procedures 73

 16. If it is necessary to replace the display hinges, remove the three Phillips M2.5 × 11.0 screws that secure
each hinge (1), and then remove the hinges from the display enclosure (2).
Display hinges are available as spare part number L14376-001.

17. If it is necessary to replace the display cable, lift the cable from the routing path in the display enclosure.
The display cable is available in the Cable Kit, as spare part number L64668-001.

18. If it is necessary to replace the camera/ambient light sensor cable:

74 Chapter 6 Removal and replacement procedures for authorized service provider parts
a. HD camera models
Disconnect the cable from the ambient light sensor board (1) and from the HD camera (2), and
then remove the cable from the display enclosure (3).

b. IR camera models
Disconnect the cable from the ambient light sensor board (1), from the left (2) and right (3) sides
of the IR camera, and then remove the cable from the display enclosure (4).

The camera cable is available in the Cable Kit as spare part number L64668-001.

Component replacement procedures 75

 19. If it is necessary to replace the WLAN antenna cables, peel the antennas from the top of the display
enclosure (1), remove the antenna cables from the routing path on the bottom of the display enclosure
(2), and then remove the antenna cables (3).

NOTE: The WLAN antennas are available as spare parts with the display enclosure.

20. If it is necessary to replace the WWAN antenna cables, peel the antennas from the top of the display
enclosure (1), remove the antenna cables from the bottom and sides of the display enclosure (2), and
then remove the antenna cables (3).

NOTE: The WWAN antennas are available as spare parts with the display enclosure.

The display enclosure is available as spare part number L62729-001.

Reverse this procedure to reassemble and install the display assembly.

76 Chapter 6 Removal and replacement procedures for authorized service provider parts
Top cover
Table 6-15 Top cover description and part number

Description Spare part number

Top cover L62293-001

The top cover remains after removing all other spare parts from the computer.

Component replacement procedures 77

 7 Interpreting system validation diagnostic
front panel LEDs and audible codes

During the system validation phase that occurs at system startup, the BIOS validates the functionality of the
following subsystems and conditions:
● AC adapter
● System board power
● Processor failure
● BIOS corruption
● Memory failure
● Graphics failure
● System board failure
● BIOS authentication failure
If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where
applicable) are used to identify the error. These patterns will make up a two part code:
● Major – the category of the error
● Minor – the specific error within the category

NOTE: Codes with a single blink or beep are not used.

Table 7-1 Front panel LEDs and audible codes

Number of long beeps/blinks Error category

1 Not used

2 BIOS

3 Hardware

4 Thermal

5 System board

Patterns of blink or beep codes are determined by using the following parameters:
● 1 second pause occurs after the last major blink.
● 2 second pause occurs after the last minor blink.
● Beep error code sequences occur for the first 5 iterations of the pattern and then stop.
● Blink error code sequences continue until the computer is unplugged or the power button is pressed.

NOTE: Not all diagnostic lights and audible codes are available on all models.

78 Chapter 7 Interpreting system validation diagnostic front panel LEDs and audible codes
The red LED blinks to represent the major error category (long blinks). The white LED blinks to represent the
minor error category (short blinks). For example, 3.5 indicates 3 long red blinks and 5 short white blinks to
communicate the processor is not detected.
Table 7-2 Front panel LEDs and audible code indications

Notebook
Major/ Caps
Component minor Lock/Num
tested code Error condition Lock LED Desktop Action

BIOS 2.2 The main area (DXE) of BIOS has CAP/NUM 2.2 - Power Follow the Crisis Recovery instructions at
become corrupted and there is Blink = 2 LED http://support.hp.com/us-en/document/
no recovery binary image (red.white) c02693833/.
available

2.3 The embedded controller policy CAP/NUM 2.3 - Power If you want an analysis of the event that
requires the user to enter a key Blink = 8 LED caused Sure Start recovery, replace the
sequence (SureStart 2.0) (red.white) board and send the bad board back.
Otherwise, press this key combination to
restore BIOS and boot: Up Arrow + Down
Arrow + Esc.

2.4 The embedded controller is Battery LED 2.4 - Power Wait for DXE recovery to complete.
recovering the boot block or White and LED
DXE. Because it takes 10 sec or Amber (red.white)
so to load the DXE image and get blinking
video in the DXE case, this blink
code is necessary. (SureStart)

Hardware 3.2 The embedded controller has CAP/NUM 3.2 - Power System board replacement.
timed out waiting for BIOS to Blink = 3 LED
return from memory (red.white)
initialization

3.3 The embedded controller has CAP/NUM 3.3 - Power If the system has an MXM module, try a
timed out waiting for BIOS to Blink = 4 LED different MXM module. Otherwise, the
return from graphics (red.white) board most likely needs to be replaced.
initialization ( 4/13- Graphics
adaptor not found)

3.4 The system board displays a CAP/NUM 3.4 - Power System board replacement.
power failure (crowbar) * Blink = 5 LED
(red.white)

System 5.2 The embedded controller cannot CAP/NUM 5.2 - Power System board replacement.
board find valid firmware Blink = 7 (2 LED
BB failure) (red.white)
Battery LED
Blinking = 1
Hz (3 B
failure)

5.3 The embedded controller has CAP/NUM Not System board replacement.
timed out waiting for the BIOS Blink = 1 implemented

79
 8 Computer Setup (BIOS), TPM, and HP Sure
Start

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.

Starting Computer Setup

▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

Navigating and selecting in Computer Setup

● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
To exit Computer Setup, choose one of the following methods:
● To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

● To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and
then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into effect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 80.
2. Select Main, select Apply Factory Defaults and Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

80 Chapter 8 Computer Setup (BIOS), TPM, and HP Sure Start

 NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1. Start Computer Setup. See Starting Computer Setup on page 80.
2. Select Main, and then select System Information.
3. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

To check for later BIOS versions, see Downloading a BIOS update on page 81.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:

Using Computer Setup 81

 a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.

Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2. Select a boot device, press enter, and then follow the on-screen instructions.

TPM BIOS settings (select products only)

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.

TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).

NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.

To access TPM settings in Computer Setup:

1. Start Computer Setup. See Starting Computer Setup on page 80.
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

82 Chapter 8 Computer Setup (BIOS), TPM, and HP Sure Start

Using HP Sure Start (select products only)
Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

Using HP Sure Start (select products only) 83

 9 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products

only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 84.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Select HP PC Hardware Diagnostics Windows.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and fixes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.

NOTE: If you need to stop a diagnostic test at any time, select Cancel.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
● A Failure ID link is displayed. Select the link and follow the on-screen instructions.
● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the on-
screen instructions.
● Instructions for calling support are displayed. Follow those instructions.

Downloading HP PC Hardware Diagnostics Windows

● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
● You must use a Windows computer to download this tool because only .exe files are provided.

84 Chapter 9 Using HP PC Hardware Diagnostics

Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash
drive.
The tool is downloaded to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products

only)
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
The tool is downloaded to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the USB flash drive where the .exe file was downloaded,
double-click the .exe file, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 86.

HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.
The HP Customer Support - Service Center page appears with your Failure ID and product number
automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.

Using HP PC Hardware Diagnostics UEFI 85

 NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB flash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 86.

b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products

only)
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
flash drive:

86 Chapter 9 Using HP PC Hardware Diagnostics

 1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (select

products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload
results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a
server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, it may be necessary to download the software by using the product name or
number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 87

 ● Set a location for storing the test results. You can also set the user name and password settings used for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.

88 Chapter 9 Using HP PC Hardware Diagnostics

10 Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most
products:
● Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 89).
● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 89).
● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to
create recovery media (select products only) on page 89).
● Restoring and recovery—Windows offers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 89).

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.

Backing up information and creating recovery media

Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery
media.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.
1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.

NOTE: You must be connected to the Internet to access the Get Help app.

Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
To download the tool:
▲ Go to the Microsoft Store and search for HP Cloud Recovery.
For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs – Using
the Cloud Recovery Tool (Windows 10, 7)."

Backing up information and creating recovery media 89

 NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Restoring and recovery

Restoring, resetting, and refreshing using Windows tools
Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 89.

Recovering using HP Recovery media

HP Recovery media is used to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery
media (select products only) on page 89.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

▲ Insert the HP Recovery media, and then restart the computer.

Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order. This
is the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.

90 Chapter 10 Backing up, restoring, and recovering

Using HP Sure Recover (select products only)
Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the
hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery
software.
Using HP Sure Recover, an administrator or user can restore the system and install:
● Latest version of the operating system
● Platform-specific device drivers
● Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

Restoring and recovery 91

 11 Specifications

Computer specifications
Table 11-1 Computer specifications

Metric U.S.

Dimensions

Length 234.0 mm 9.22 in

Width 326.0 mm 12.84 in

Height (non-touch) 17.9 mm 0.71 in

Height (touch) 18.05 mm 0.72 in

Weight

Models with UHD display 1.48 kg 3.27 lbs

Models with FHD display 1.51 kg 3.32 lbs

Input power

Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W or 45 W

Operating current 4.74 A or 3.5 A

Temperature

Operating 0°C to 35°C 32°F to 95°F

Nonoperating –20°C to 60°C –4°F to 140°F

Relative humidity

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating (14.7 to 10.1 psia) –15 m to 3,048 m –50 ft to 10,000 ft

Nonoperating (14.7 to 4.4 psia) –15 m to 12,192 m –50 ft to 40,000 ft

Shock

Operating 125 g, 2 ms, half-sine

Nonoperating 200 g, 2 ms, half-sine

Random vibration

Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate

Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range
of temperatures.

92 Chapter 11 Specifications
35.6 cm (14.0 in) display specifications
Table 11-2 Display specifications

Metric U.S.

Active diagonal size 35.6 cm 14.0 in

Resolution FHD: 1920 × 1080

Surface treatment Anti-glare (except touch screen)

Brightness FHD (45% CG): 250 nits

FHD (72% CG): 400 nits or 1000 nits

Viewing angle UWVA

Backlight LED

Aspect ratio 16:9

Display panel interface FHD (45% CG): eDP

FHD (72% CG): eDP + PSR

35.6 cm (14.0 in) display specifications 93

 M.2 PCIe solid-state drive specifications
Table 11-3 M.2 PCIe solid-state drive specifications

256 GB* 512 GB* 1 TB*

Dimensions

Height 1 mm 1 mm 1 mm

Length 50.8 mm 50.8 mm 50.8 mm

Width 28.9 mm 28.9 mm 28.9 mm

Weight < 10 g < 10 g < 10 g

Interface type ATA-7 ATA-7 ATA-7

Transfer rate

Sequential Read Up to 2150 MB/s Up to 2150 MB/s Up to 2150 MB/s

Random Read Up to 300,000 IOPs Up to 300,000 IOPs Up to 300,000 IOPs

Sequential Write Up to 1260 MB/sec Up to 1550 MB/sec Up to 1550 MB/sec

Random Write Up to 100,000 IOPs Up to 100,000 IOPs Up to 100,000 IOPs

Ready time, Maximum (to not busy) 1.0 sec 1.0 sec 1.0 sec

Access times

Logical 0.1 0.1 0.1

Total logical sectors 500,118,192 1,000,215,216 1,500,336,388

Operating temperature

Operating 0° to 70°C (32°F to 0° to 70°C (32°F to 0° to 70°C (32°F to

158°F) 158°F) 158°F)

Non-operating –40° to 80°C (–40°F to –40° to 85°C (–40°F to –40° to 85°C (-40°F to
176°F) 185°F) 185°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

94 Chapter 11 Specifications
M.2 SATA solid-state drive specifications
Table 11-4 M.2 SATA solid-state drive specifications

128 GB* 256 GB* 512 GB*

Height 1.35 mm 1.35 mm 1.35 mm

Weight < 10 g < 10 g < 10 g

Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M M.2 2280-D2-B-M

Transfer rate up to 540 MB/sec up to 540 MB/sec up to 540 MB/sec

Interface type SATA-3 SATA-3 SATA-3

Ready time, maximum (to not busy) 1.0 ms < 1.0 ms < 1.0 ms

Access times, logical 0.1 ms 0.1 ms 0.1 ms

Total logical sectors 234,441,648 468,883,296 937,766,592

Operating temperature 0°C to 70°C (32°F to 158°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may
differ slightly.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

M.2 SATA solid-state drive specifications 95

 12 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

96 Chapter 12 Power cord set requirements

Requirements for specific countries and regions
Table 12-1 Power cord requirements for specific countries and regions
Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

India BIS 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

The United States UL 2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

Requirements for specific countries and regions 97

 Table 12-1 Power cord requirements for specific countries and regions (continued)

Country/region Accredited agency Applicable note number

2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on
each element.

3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the CCC certification mark.

5. The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must
be on each element. Approval number and logo must be printed on a flag label.

6. The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.

7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm² conductor size,
with plug BS 1363/A with BSI or ASTA marks.

98 Chapter 12 Power cord set requirements

13 Statement of memory volatility

The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered off and the hard drive has been removed.
HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped
from HP, assuming that no subsequent modifications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business computer system,
personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain
in nonvolatile memory. Use the steps below to remove personal data from the computer, including the
nonvolatile memory found in Intel-based and AMD-based system boards.

NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this
chapter.

Current BIOS steps

1. Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.
The computer reboots.
c. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select
Yes to restore security level defaults.
The computer reboots.
e. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.

99
 g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities
under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then clear the check box
for DriveLock password on restart. Select OK to proceed.
h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.
The computer reboots.
i. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit,
and then select Shutdown.
k. Reboot the system. If the system has a Trusted Platform Module (TPM), fingerprint reader, or both,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor.
Press or tap f1 to accept or f2 to reject.
l. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
● Remove and retain the storage drive.
– or –
● Clear the drive contents by using a third-party utility designed to erase data from an SSD.
– or –
● Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:

IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Utilities.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
– or –
● Clear the contents of the drive using the following Disk Sanitizer commands steps:

IMPORTANT: If you clear data using Disk Sanitizer, it cannot be recovered.

NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer
into an AC outlet before starting.

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.

100 Chapter 13 Statement of memory volatility

 c. Select Hard Drive Utilities.
d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.

Nonvolatile memory usage

Table 13-1 Troubleshooting steps for nonvolatile memory usage
Does this Does this
memory memory
store retain data What is the
Nonvolatile customer when power purpose of this How is data entered into this How is this memory
memory type Amount (Size) data? is removed? memory? memory? write-protected?

HP Sure Start flash 8 MB No Yes Provides Data cannot be written to this This memory is protected
(select models protected device via the host processor. by the HP Sure Start
only) backup of The content is managed Embedded Controller.
critical System solely by the HP Sure Start
BIOS code, EC Embedded Controller.
firmware, and
critical
computer
configuration
data for select
platforms that
support HP
Sure Start.

For more
information,
see Using HP
Sure Start
(select models
only)
on page 104.

Real Time Clock 256 bytes No Yes Stores system RTC battery backed-up CMOS This memory is not write-
(RTC) battery date and time is programmed using protected.
backed-up CMOS and noncritical Computer Setup (BIOS), or by
configuration data. changing the Microsoft®
memory Windows date & time.

Controller (NIC) 64 KB (not No Yes Stores NIC NIC EEPROM is programmed A utility must be used to
EEPROM customer configuration using a utility from the NIC write data to this memory
accessible) and NIC vendor that can be run from and is available from the
firmware. DOS. NIC vendor. Writing data
to this ROM in an
inappropriate manner will
render the NIC non-
functional.

DIMM Serial 256 bytes per No Yes Stores memory DIMM SPD is programmed by Data cannot be written to
Presence Detect memory module the memory vendor. this memory when the
(SPD) module, 128 information. module is installed in a
configuration data bytes computer. The specific
programmable write-protection method
(not customer varies by memory vendor.
accessible)

Nonvolatile memory usage 101

 Table 13-1 Troubleshooting steps for nonvolatile memory usage (continued)
Does this Does this
memory memory
store retain data What is the
Nonvolatile customer when power purpose of this How is data entered into this How is this memory
memory type Amount (Size) data? is removed? memory? memory? write-protected?

System BIOS 9 MB Yes Yes Stores system System BIOS code is NOTE: Writing data to
BIOS code and programmed at the factory. this ROM in an
computer Code is updated when the inappropriate manner can
configuration system BIOS is updated. render the computer non-
data. Configuration data and functional.
settings are entered using
A utility must be used for
the Computer Setup (BIOS) or
writing data to this
a custom utility.
memory and is available
on the HP website; go to
http://www.hp.com/
support. Select Find your
product, and then follow
the on-screen
instructions.

Intel Management 1.5 MB or 7 MB Yes Yes Stores Management Engine Code is The Intel chipset is
Engine Firmware Management programmed at the factory. configured to enforce
(present only in Engine Code, Code is updated via Intel hardware protection to
select Elite or Z Settings, secure firmware update block all direct read/write
models. For more Provisioning utility. Unique Provisioning access to this area. An
information, go to Data and iAMT Data can be entered at the Intel utility must be used
http://www.hp.com/ third-party data factory or by an for updating the
support. Select store. administrator using the firmware. Only firmware
Find your Management Engine (MEBx) updates digitally signed
product, and then setup utility. The third-party by Intel can be applied
follow the on- data store contents can be using this utility.
screen populated by a remote
instructions.) management console or local
applications that have been
registered by an
administrator to have access
to the space.

Bluetooth flash 2 Mb No Yes Stores Bluetooth flash is A utility must be used for
(select products Bluetooth programmed at the factory. writing data to this
only) configuration Tools for writing data to this memory and is made
and firmware. memory are not publicly available through newer
available but can be obtained versions of the driver
from the silicon vendor. whenever the flash
requires an upgrade.

802.11 WLAN 4 Kb to 8 Kb No Yes Stores 802.11 WLAN EEPROM is A utility must be used for
EEPROM configuration programmed at the factory. writing data to this
and calibration Tools for writing data to this memory and is typically
data. memory are not made public. not made available to the
public unless a firmware
upgrade is necessary to
address a unique issue.

Webcam (select 64 Kb No Yes Stores webcam Webcam memory is A utility must be used for
products only) configuration programmed using a utility writing data to this
and firmware. from the device memory and is typically
manufacturer that can be run not made available to the
from Windows. public unless a firmware

102 Chapter 13 Statement of memory volatility

Table 13-1 Troubleshooting steps for nonvolatile memory usage (continued)

Does this Does this

memory memory
store retain data What is the
Nonvolatile customer when power purpose of this How is data entered into this How is this memory
memory type Amount (Size) data? is removed? memory? memory? write-protected?

upgrade is necessary to
address a unique issue.

Fingerprint reader 512 KB flash Yes Yes Stores Fingerprint reader memory is Only a digitally signed
(select products fingerprint programmed by user application can make the
only) templates. enrollment in HP call to write to the flash.
ProtectTools Security
Manager.

Questions and answers

1. How can the BIOS settings be restored (returned to factory settings)?

IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and
answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select Main, and then select Apply Factory Defaults and Exit.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it different from a legacy BIOS?
The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform firmware and an operating system (OS). It is a replacement for the older BIOS
architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
configuration settings and to change the configuration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this
environment, you can use either a pointing device (touch screen, touchpad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and configuration selections. The UEFI BIOS also
contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment
allows the loading and execution of software programs from storage devices to provide more
functionality, such as advanced hardware diagnostics (with the ability to display more detailed system
information) and advanced firmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where does the UEFI BIOS reside?
The UEFI BIOS resides on a flash memory chip. A utility must be used to write to the chip.

Questions and answers 103

 4. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number,
data width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a computer. Third-party tools do exist that can write to the EEPROM when the memory
module is not installed in a computer. Various third-party tools are available to read SPD memory.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computer
configuration data.
6. How can the BIOS security be reset to factory defaults and data erased?

IMPORTANT: Resetting will result in the loss of information.

These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select Main, and then select Reset Security to Factory Defaults.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure
Boot Keys.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu, select Secure Boot Configuration, and then follow the on-screen
instructions.
c. At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and
then follow the on-screen instructions to continue.

Using HP Sure Start (select models only)

Select computer models are configured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state, without user intervention. Those select computer models ship
with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most
users can use the HP Sure Start default configuration. The default configuration can be customized by
advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

104 Chapter 13 Statement of memory volatility

14 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

105
 Index

Symbols/Numerics buttons display bezel

`product description left touchpad 11 removal 69
RJ-45 (network) 2 power 13 display components 10
right touchpad 11 display enclosure
A spare part number 24
AC adapter, spare part numbers 26 C display hinge
ambient light sensor board Cable Kit removal 72
spare part number 24 contents 25 display panel
ambient light sensor, identifying 10 spare part number 25 product description 1
antennas call answer light 13 display specifications 93
disconnecting 38, 40 call end light 13 DisplayPort, identifying USB Type-
audible codes 78 camera 10 C 8
audio, product description 2 identifying 10 docking connector, identifying 7
audio-out (headphone)/audio-in camera cable drive light, identifying 17
(microphone) combo jack, spare part number 24
identifying 7 camera light, identifying 10 E
camera module electrostatic discharge (ESD) 30
B removal 70 preventing damage 31
backup, creating 89 spare part number 24 embedded numeric keypad,
backups 89 camera privacy cover, identifying identifying 15
battery 10 error
removing 46 caps lock light, identifying 12 codes 78
spare part number 46 cautions esc key, identifying 15
spare part numbers 22 electrostatic discharge 30
battery light 8 components F
beep codes 78 bottom 16 fan
bezel display 10 removal 61
spare part number 23 front 17 spare part number 22, 61
BIOS keyboard area 11 fingerprint reader
determining version 81 left side 9 spare part number 21
downloading an update 81 right side 7 fingerprint reader assembly
updating 81 computer major components 20 removal 66
Bluetooth card Computer Setup spare part number 66
spare part number 38 navigating and selecting 80 fingerprint reader, identifying 14
Bluetooth label 19 restoring factory settings 80 flashing LEDs 78
boot order starting 80 fn key, identifying 15
changing using the f9 prompt computer setup 80 fn lock light, identifying 13
82 computer specifications 92
boot order, changing 90 connector, power 8 G
bottom 19 graphics, product description 1
bottom cover D grounding methods 32
removing 34 display assembly guidelines
spare part number 22, 34 removal 67 packaging 33
bracket kit, spare part number 28 spare part numbers 67 transporting 33
subcomponents 23 workstation 30

106 Index
H Windows 15 NFC module
HDMI port, identifying 7 Windows application 15 removal 59
heat sink spare part number 21, 59
removal 48 L NFC tapping area, identifying 11
spare part number 22 labels nonvolatile memory 99
spare part numbers 48 Bluetooth 19 num lock light 12
hinge regulatory 19
removal 72 serial number 18 O
hot keys service 18 operating system, product
break 16 wireless certification 19 description 5
insert 16 WLAN 19
pause 16 left side components 9 P
programming query 16 lights packaging guidelines 33
scroll lock 16 AC adapter and battery 8 plastics kit, spare part number 28
using 16 battery 8 pointing device, product
HP PC Hardware Diagnostics UEFI call answer 13 description 3
downloading 86 call end 13 pointing stick, identifying 11
starting 86 camera 10 ports
using 85 caps lock 12 HDMI 7
HP PC Hardware Diagnostics Windows drive 17 product description 3
downloading 84 fn lock 13 USB SuperSpeed 7
installing 85 microphone mute 12 USB SuperSpeed port with HP
using 84 num lock 12 Sleep and Charge 9
HP Recovery media power 12, 17 USB Type-C SuperSpeed 8
recovery 90 RJ-45 (network) 7 power button board
HP Sure Recover 91 sharing or presenting 12 spare part number 21
HP Sure Start 104 wireless 12, 17 power button board assembly
removal 54
I M spare part number 54
internal microphones, identifying M.2 solid-state drive power button, identifying 13
10, 17 specifications 94 power connector
memory identifying 8
J nonvolatile 99 power cord
jacks product description 2 requirements for all countries
audio-out (headphone)/audio-in volatile 99 96
(microphone) combo 7 memory module requirements for specific
network 7 removal 37 countries and regions 97
RJ-45 (network) 7 spare part number 22 set requirements 96
spare part numbers 37 spare part numbers 26, 27, 28
K microphone power lights 12, 17
keyboard product description 2 power requirements, product
product description 3 microphone module description 4
removal 42 spare part number 24 primary storage
spare part number 21 microphone mute light, identifying product description 2
spare part numbers 42 12 processors, product description 1
keypad model name 1 product description
embedded numeric 15 audio 2
keys N display panel 1
esc 15 network jack, identifying 7 graphics 1
fn 15 keyboard 3
num lock 15

Index 107
 memory 2 RJ-45 board with bracket system board
microphone 2 removal 53 removal 63
operating system 5 spare part number 21, 53 spare part number 21
pointing device 3 RTC battery spare part numbers 63
ports 3 removal 51 system memory, removing personal
power requirements 4 spare part number 21, 51 data from volatile 99
primary storage 2 system restore point, creating 89
processors 1 S
product name 1 screw kit, spare part number 28 T
security 4 security cable slot, identifying 9 top cover
sensors 3 security, product description 4 removal 77
serviceability 5 sensors spare part number 21, 77
video 2 product description 3 touchpad
wireless networking 2 serial number, computer 18 buttons 11
product name 1 service labels, locating 18 removal 56
product name and number, serviceability, product description 5 spare part number 21, 56
computer 18 setup utility touchpad button board
navigating and selecting 80 removal 58
R restoring factory settings 80 spare part number 21, 58
raw panel sharing or presenting light, touchpad zone
spare part number 23 identifying 12 identifying 11
recovery 89 SIM card slot, identifying 7 TPM settings 82
discs 90 slots transporting guidelines 33
HP Recovery partition 90 security cable 9 traveling with the computer 19
media 90 SIM card 7
USB flash drive 90 smart card 9 U
recovery media smart card reader USB board
creating using HP Cloud Recovery removal 60 removal 52
Download Tool 89 spare part number 60 spare part number 21, 52
creating using Windows tools 89 smart card reader board USB SuperSpeed port with HP Sleep
regulatory information spare part numbers 21 and Charge, identifying 9
regulatory label 19 smart card slot, identifying 9 USB SuperSpeed port, identifying 7
wireless certification labels 19 solid-state drive USB Type-C SuperSpeed port,
Remote HP PC Hardware Diagnostics removal 36 identifying 8
UEFI settings spare part numbers 22, 36
customizing 87 specifications 95 V
using 87 speaker assembly vents, identifying 9, 14, 16
removal/replacement removal 55 video, product description 2
procedures 34, 45 spare part number 55
removing personal data from volatile speakers, identifying 14 W
system memory 99 special keys, using 15 Windows
restoring 89 specifications backup 89
right side components 7 computer 92 recovery media 89
RJ-45 (network) display 93 system restore point 89
product description 2 M.2 solid-state drive 94 Windows application key,
RJ-45 (network) jack, identifying 7 solid-state drive 95 identifying 15
RJ-45 (network) lights, identifying static electricity 31 Windows key, identifying 15
7 Sure Start Windows tools, using 89
using 83 wireless antennas
disconnecting 38, 40
wireless antennas, identifying 10

108 Index
wireless certification label 19
wireless light, identifying 12, 17
wireless networking
product description 2
WLAN antenna
spare part number 24
WLAN antennas, identifying 10
WLAN device 19
WLAN label 19
WLAN/Bluetooth combo card
removal 38
spare part number 22, 38
workstation guidelines 30
WWAN antenna
spare part number 24
WWAN antennas, identifying 10
WWAN module
removal 40
spare part number 22, 40

Index 109