Free Questions for CSA by dumpshq
Shared by Walls on 12-12-2023
For More Free Questions and Preparation Resources
Check the Links on Last Page
Question 1
Question Type: MultipleChoice
Which set of steps is used to import spreadsheet data into a ServiceNow table?
Options:
A- Load Data, Create Transform Map, Run Transform
B- Select Import Set, Select Transform Map, Run Transform
C- Select Data Source, Schedule Transform
D- Define Data Source, Select Transform Map, Run Transform
Answer:
A
Explanation:
These are the steps to import spreadsheet data into a ServiceNow table, as explained in the official documentation1and the video
tutorial2. The other options are either incomplete or incorrect.
Reference: 1: Import a spreadsheet - Product Documentation: Utah - Now Support Portal 2: How To Import Data Into ServiceNow -
YouTube
Question 2
Question Type: MultipleChoice
What contains the configuration changes made in an instance (i.e. changes in a form) and helps to implement the changes from the Dev
environment to another environment?
Options:
A- Update sets
B- Transform maps
C- System dictionaries
D- Import sets
Answer:
A
Explanation:
Update sets are the configuration changes made in an instance, such as changes in a form, that can be exported from one instance and
imported into another. This helps to implement the changes from the Dev environment to another environment, such as Test or Prod.
Update sets capture the changes made to system properties, UI actions, business rules, workflows, and other customizations.
Reference: 1: Get started with update sets - ServiceNow - Now Support 2: Product Documentation | ServiceNow 3: Update Set in
ServiceNow, Captured, Non-Captured, Commit, Import ... 4: In depth Concepts Update Set in ServiceNow - Basico ServiceNow
Learning 5: Retrieving and committing update sets between different ... - ServiceNow
Question 3
Question Type: MultipleChoice
An administrator creates "customer_table_admin" and "customer_table_user" roles for the newly created "Customer Table". Which ACL
rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles?
Options:
A- customer.all
B- customer .*
C- customer.field
D- customer.none
Answer:
B
Explanation:
The customer .* ACL rule would grant access to all rows and all fields to both the customer_table_admin and customer_table_user roles
because it uses a wildcard (*) to match any operation on the customer table. The other options are either too restrictive or too broad.
Reference: 1: Access control list rules - Product Documentation: Utah - ServiceNow 4: Access Controls --- ServiceNow Elite
Question 4
Question Type: MultipleChoice
Which tables are available by default in a ServiceNow instance?
Choose 3 answers
Options:
A- User
B- Incident
C- Item
D- Issue
E- Project
F- Task
Answer:
A, B, F
Explanation:
These tables are available by default in a ServiceNow instance because they are part of the core platform and are used to store
essential data for users, incidents, and tasks. The other tables are not available by default, but can be created or activated by installing
plugins or applications.
Reference: 1: Tables & Dictionary - Frequently asked Questions (FAQ) - ServiceNow 2: ServiceNow -- The List of All Tables
(sys_db_object) 3: How To Set A Default Field Value in ServiceNow? - The Snowball
Question 5
Question Type: MultipleChoice
The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group.
What role would they need to be able to switch between user accounts, without logging out and back in?
Options:
A- service_desk
B- impersonator
C- admin
D- incognito
Answer:
B
Explanation:
The impersonator role allows a user to switch to another user account and act as that user without logging out and back in1.This can be
useful for testing purposes or for providing support to other users2.
Reference: Impersonate a user Roles and permissions
Question 6
Question Type: MultipleChoice
Which feature can be used to categorize a set of records from a list and make them visible to other users?
Options:
A- Tags
B- History
C- Favorites
D- Activity Formatter
Answer:
A
Explanation:
Tags are labels that you can apply to any task record in ServiceNow. You can use tags to categorize, filter, and search records.You can
also share tags with other users to make them visible to others1.
Reference: Using tags
Question 7
Question Type: MultipleChoice
If a user is on an Incident form and is alerted when they change the value of the Priority field, which type of script executes in the
Platform?
Options:
A- A server script
B- A client script
C- A fix script
D- A business rule
Answer:
B
Explanation:
A client script is a script that runs on the client side, meaning in the user's browser, and can manipulate the user interface or validate
user input1.A client script can be configured to run when a form is loaded, when a field value changes, or when a form is submitted2. In
this case, the script runs when the Priority field value changes and alerts the user.
Reference: Client scripts Client script types
Question 8
Question Type: MultipleChoice
When an administrator sets a policy that is applied to all data entered into the Platform (UI, Import Sets, or Web Services), where does
this policy run by default?
Options:
A- Network
B- Server
C- Client
D- Browser
Answer:
B
Explanation:
A policy that is applied to all data entered into the Platform is called a Data Policy.Data policies run on the server side and enforce data
consistency by setting mandatory and read-only states for fields1.
Reference: Data policies
Question 9
Question Type: MultipleChoice
What does ServiceNow recommend as a best practice regarding data imports?
Options:
A- Adjust your Transform maps, after the data is loaded into the target table.
B- Use extremely large Import Sets, instead of multiple large Import Sets.
C- Create a new Import set table for each new data load.
D- Plan time before your import to remove obsolete or inaccurate data.
E- Monitor data quality and clean imported data, using the Data Scrub Workspace.
Answer:
D
Explanation:
This is a best practice because it reduces the amount of data that needs to be imported, transformed, and stored in ServiceNow, and
improves the data quality and performance of the system1.
Reference: Import and export resources page
To Get Premium Files for CSA Visit
https://www.p2pexams.com/products/csa
For More Free Questions Visit
https://www.p2pexams.com/servicenow/pdf/csa
