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Date
2 June 2024
SYED MUHAMMAD BILAL
Your account number
Flat 12 BOROUGH APARTMENTS,
8C VINCE YARD,VIRAMA HOUSE 43571-99008
LONDON
SE1 1QL
UK

Your water and wastewater bill.

Account balance £29.57
No ac�on is required, your Direct Debi�s set up.

For the supply of water and wastewater services to:

Flat 12 BOROUGH APARTMENTS, VINCE YARD, VIRAMA HOUSE, LONDON, SE1 1QL, UK
29 August 2022 to 28 February 2023.

Your account and bill

This bill is for informa�on only. We will con�nue to 0800 980 8800
collect your agreed payment plan instalments by Direct Weekdays 8am to 8pm, Sat 8am to 6pm
Textphone: 0800 316 6899
Debit.
Water and wastewater services
0800 316 9800
Your Direct Debi�nstalment plan Lines always open
Textphone: 0800 316 9898

Account no: 38337450 Sort code: 23-14-70

Your Direct Debit customer reference 4357199008
Payments made
01 July 2022 - £26.00 02 Sep 2023 - £29.00
01 Aug 2022 - £26.00 01 Nov 2023 - £29.00
02 Feb 2023 - £29.00 01 Feb 2024 - £29.00
01 Jun 2023 - £29.00
If your bank details have changed or you wish to change your Direct Debit details
visit thameswater.co.uk/direct or call us.

How do you compare?

You use around 120m³ of water a year.
Use the table to see how you compare with
the average household. Using less could
mean lower water and energy bills.
thameswater.co.uk/savewater
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Wha�s a cubic metre?

Your charges explained. A cubic metre (1m3) is 1,000 litres or
about 220 gallons. This works out at
Meter reading around 12 baths or 20 showers.
Flat 12 BOROUGH APARTMENTS, VINCE YARD, VIRAMA HOUSE, LONDON, SE1 1QL, UK
Meter No: 98M033681
Managing your account.
Keep us up to date
Volume used Please tell us if any of your details
Type of reading Reading
change. You can do this on our
website, by calling us, or wri�ng to us
New reading on 01 June 2024 Actual 1340 at: Thames Water, PO Box 286,
Swindon SN38 2RA.
Previous reading on 30 October 2023 Actual 1280

Total volume used 60m 3 Understanding your bill.

You can download our charges
scheme from our website.
Charges
Water and wastewater charges
For the period from 30 October 2024 to 31 May 2024 (183 days). These are based on the amount of
water and wastewater you use. Our
Water supply current charges, including new charges
Volume m3 Pence per m3 Charges are available for download from our
website. Or call us and we’ll post a
Water used 60.0000 128.97 £77.38
leafle�o you.
Fixed charge £10.52
Fixed charges
Total £87.90 These charges include the costs of
billing, enquiries and metering. The
charge for surface water and highway
Wastewater drainage is included in the wastewater
Volume m3 Pence per m3 Charges fixed charge.
Used water disposal 60.0000 78.83 £47.30 If surface water from your property
doesn't drain to our sewers, you may
Fixed charge £34.29 be able to claim a reduc�on of £12.10
Total £81.59 for this bill. For more details please visit
thameswater.co.uk/swd or call us on
0800 980 8800 .
Total charges £169.49
Moving home.
Account ac�vity If you’re moving please let us know
Amount due at last bill (dated 29 August 2023) £18.08 once your move date is less than 28
days away. You’ll need your account
Payments made since last bill – thank you -£165.00 number, new address and meter
£179.49 reading. Please give us at leas�wo
Total new charges for this period
days no�ce of your move date to avoid
having to pay more.
Account balance £29.57
thameswater.co.uk/move
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Money-saving freebies.
Our free gadgets fi�aps, toilets
and showers to save water without
For services including large print, braille and interpreters affec�ng performance. This means
visit thameswater.co.uk/extracare or call 0800 009 3652. you can fi�hem, forget abou�hem
Our commitmen�o you: We will make payments as part of our Customer Guarantee Scheme if we fail to achieve the levels of service
and save money on your water bill.
outlined here. We will keep appointments, respond to wri�en queries and complaints about your bill or service within 10 working days, Using less hot water could also save
respond to wri�en requests to change your payment arrangements within five working days if we are unable to make the change,
respond to wri�en enquiries about our extra care services within five working days, provide 48 hours advance no�ce of planned work that you even more money on your energy
might resul�n you having no water supply for four hours or more, restore your water supply within the �me specified on the no�ce for
planned work, restore your water supply within 12 hours of a burst water pipe (48 hours ifi�s a big one), maintain an appropriate water
bills as it costs more to heat water
pressure to your property and protect your property from flooding from our sewers. We will also make a paymen�f we have to issue than the cost o�he water itself. Order
you with a ‘restric�on of use’ no�ce, because of problems with our water supply. Find out more abou�his and our other standards at
thameswater.co.uk/codesofprac�ce. your freebies now.
Your water quality: If you have concerns about your water quality please contact us or visitthameswater.co.uk/waterquality.A free
repor�or your area can be made available within seven days. I�his remains unresolved you can contac�he Drinking Water Inspectorate thameswater.co.uk/freebies
by visi�ng dwi.defra.gov.uk/consumers.
Our annual report: To see our annual report and other financial statements, including regulatory accounts, please visit
thameswater.co.uk/annualreport.
The Consumer Council for Water: If you have followed our complaints process but are s�ll unhappy, the Consumer Council for Water Helping you pay.
offers free independent advice. You can visi�heir website ccwater.org.uk, call them on 0300 034 2222, or write to them at Consumer
Council for Water, c/o 1st Floor, Victoria Square House, Victoria Square, Birmingham B2 4AJ.
If you’re finding it hard to pay your
Meter tes�ng: We can test your meter if you think it’s faulty. We won’t charge you if we find i�s not working to the degree of accuracy water bill, let us try to help. We have a
required by law. In all other cases, we’re en�tled to recover all reasonable costs. I�s an offence to tamper with a water meter. range of support available from
Credit reference agencies: We share your informa�on with, and receive informa�on from credit reference agencies. We do this in
order to help us maintain up-to-date customer records and as part of our debt collec�on process. For more informa�on and our updated spreading bills and arrears into
Privacy Policy please visitthameswater.co.uk/yourdata or contact us. affordable amounts to our tari�o
Registered address: Thames Water U�li�es Limited, Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 02366661.
VAT Registra�on no GB 537–4569–15. support customers in hardship.
thameswater.co.uk/support

Your data.
Visit us online to find out how we use
and store your informa�on, and how
you can request access to it.
thameswater.co.uk/yourdata