SO003B Food Handbook 2011 - FINAL - Lowres
SO003B Food Handbook 2011 - FINAL - Lowres
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Designed to assist Endress+Hauser personnel in supporting
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customers in the Food and Beverage industry
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©2011 Endress+Hauser, Inc.
Table of Contents
Introduction...................................................................................... 3 Free space radar level measurement
Food and Beverage Target Defined........................................................3 Micropilot M High Frequency FMR240, 244 and 245
26 GHz units
Key Statements................................................................................. 3 Micropilot M FMR230 and 231 6 GHz units............................... 31
Unique communication propositions for the industry............................3 Guided radar level measurement
Levelflex M FMP41C / FMP40 / FMP43..................................... 32
Process Industries............................................................................. 4 Ultrasonic level measurement
Typical Food Processes..........................................................................4 Prosonic S FMU90 transmitter, stainless steel
FDU91F sensor with 3-A, or FDU9x standard
Food Industry Analysis..................................................................... 5 PVDF sensors..............................................................................33
Prosonic M FMU40/41/42/43.....................................................34
What does Endress+Hauser offer customers in Hydrostatic level measurement
the food and beverage industry?...................................................... 6 Deltapilot FMB70 (FMB50)..........................................................35
Cerabar M PMP45 (will be replaced by PMP51)........................... 37
Insights to the food and beverage customer..................................... 6 Differential pressure measurement
Deltabar S FMD78.......................................................................38
Keep in mind..................................................................................... 6
The focus...............................................................................................7 Pressure Measurement
Promotional material........................................................................ 8 Gauge/Absolute pressure measurement
Available materials................................................................................8 Cerabar M PMP55....................................................................... 39
Cerabar M PMC45 (will be replaced by PMC51)..........................40
Key products for the food and beverage industry............................ 9 Cerabar M PMC51...................................................................... 41
Cerabar T PMP131 / PMP135 / PMC131..................................... 42
Product Highlights...........................................................................10 Pressure switch
Flow Measurement Ceraphant T PTP35.....................................................................43
Volumetric flow
Proline® Promag 55H.................................................................. 10 Liquid Analysis Measurement
Proline® Promag 50H/ 53H........................................................ 11 pH sensors
Volumetric or mass flow TopHit CPS471D..........................................................................44
Batchline™ Dosimag and Dosimass............................................ 13 pH transmitters
Mass flow, density, °Brix, viscosity Liquiline M CM42......................................................................46
Proline® Promass 80/83 I/F/A/E/S............................................ 14 Conductivity sensors
Thermal mass flow InduMax H CLS54...................................................................... 47
Proline® t-mass 65F/I................................................................. 16 Conductivity transmitter
Volumetric, corrected volume, or mass flow Smartec S CLD134.......................................................................48
Proline® Prowirl 72/73............................................................... 17 Graphic transmitter for inline photometers and data manager
Energy monitoring – steam, gas and air flow Memograph M CVM40............................................................... 49
RMS621/RMC621...................................................................... 18 Absorbance measurement
RMS621/RMC621 Cross Selling................................................. 19 OUSAF11....................................................................................50
Universal temperature/process controller NIR absorption sensor for measurement of cell growth
and mathematics module and biomass
RMM621....................................................................................20 OUSBT66.................................................................................... 51
In situ density measurement for liquids
Liquiphant M FTL50, FTL50H, FTL51, FTL51C and FTL51H Temperature Measurement
with FML621 Density Computer................................................ 21 Transmitters / Switches / Sensors
Automation solutions iTEMP® TMT162 with optional hygienic housing T17................. 52
Memograph M RSG40................................................................22 iTEMP® TMT182 (HART®) / TMT184 (Profibus®)....................... 52
Flow support tools TRxx / THxx (for North American installations)......................... 52
Proline® Prosonic™ Flow 92.......................................................23 Thermophant T TTR35................................................................ 53
Other Flow Solutions..................................................................24 Easytemp™ TSM470F / TMR35................................................. 53
Displays, Recorders and Data Acquisition
Level Measurement Panel and Field Displays
Point level switch (vibronic) for liquids RIA251 ......................................................................................56
Liquiphant® FTL50H / FTL51H...................................................25 RIA45/RIA46..............................................................................56
Liquiphant® T FTL20/FTL20H.................................................... 27 RIA452 .......................................................................................56
Point level switch (vibronic) for solids RIA14/RIA16............................................................................... 57
Soliphant T FTM20 / 21..............................................................28 Minilog B.................................................................................... 57
Soliphant M FTM50/51/52 ........................................................ 29 Ecograph T ................................................................................. 58
RF capacitance level system
Liquicap FMI50/51 and FTI50/51...............................................30 Service and maintenance support tools
Fieldcheck™/FieldCare, Services................................................ 59
Calibration Services - Mobile Calibration Systems......................60
Calibration Services - Factory Calibration Laboratory.................60
Food CD .........................................................................................61
This document is intended solely for use by Endress+Hauser associates and business partners. Any review,
reproduction, dissemination, or other use of this material by other persons or entities is prohibited.
Introduction
This book does not have all the answers, but based on your Ask your customer about initiatives for:
own experiences with this important industry, we hope that
you will find it to contain useful reminders and ideas. For • energy conservation
further education, you have access to Masterclass and Adobe • water conservation
Platform training. • wastewater monitoring and environmental compliance
• Carbon footprint reporting
We have also included our Food CD (CD002B/24/a2/03.09) • CIP optimization
on the inside back cover of this handbook. • product loss reductions
• plant mass balance
• supply chain and inventory optimization
Key Statements
• new product releases and formulations affecting production
• cost reduction or production improvement initiatives
• Trust
Our customers need to trust that we ensure his product quality.
• Reliability
Our sensors deliver reliable results; our delivery and our service is also reliable to support our customers best.
• Quality
The quality of our customer’s product is our focus. The quality of our products is high.
• Hygienic
We supply equipment that supports our customers best in keeping a high hygienic standard. EHEDG and 3A certificates prove this
approach.
• Yield
The availability and the “easy to perform” maintenance supply best opportunities for a high yield in production
• Support
We take care of our customer over the life cycle from engineering to calibration
• Tight contact
We are always close by with our service and sales support. We wish to “partner up” with our customer to be able to supply best tailored
technology
• Design
Endress+Hauser follows the latest requirements in hygienic design and works actively with the scientific groups to improve the sector
• Material
The material for our sensors has been proven for decades and follows the international requirements like FDA and EN 1935/2004
Process Industries
Food Industry Analysis
Endress+Hauser has achieved reasonable success in the food and HACCP requires measurement and record keeping of
beverage market thus far. This success is building a reputation for critical values.
Endress+Hauser, with good market recognition from both the end • Lowering their utility costs by adding measurement points
user as well as the OEM and system integrators. that improve operating unit accountability. If needed,
Endress+Hauser can specify less expensive instruments that
Our goal is to grow our position with both the end user and his are easier to install than the current solutions they may
equipment supplier. Endress+Hauser wants to be the first choice be using.
supplier in projects as well as the first choice supplier for MRO • Providing multi variable instruments, like Endress+Hauser’s
business. In order to accomplish this we need to keep in mind this Coriolis meter (for mass flow and volume, also density or
business is solution-driven. The customers want to solve a problem viscosity) to reduce the number of instruments required
with reliable and stable results. to optimize a process. This leads to fewer potential
contamination paths, resulting in an increase in operational
The understanding of the specific applications and production and product safety.
processes in the food and beverage industry is of utmost
importance. Sanitary is a term commonly used in the US, while Additionally, Endress+Hauser offers complete lifetime support.
hygienic may be the term used by those in other countries. This begins with engineering the best solution and includes
Sanitary or hygienic requirements and government regulations support of the installation and commissioning or start-up, as
control many applications. To achieve success in the food industry, well as help with optimizing operations. Endress+Hauser’s
one must speak the language of the customer, and understand the calibration service can help keep the results stable. The ability
requirements of the customer (OEM or integrator) as well as the to provide certified and documented instrumentation and
customer’s customer (end user). This includes understanding the service is important today and this will become increasingly
competitive situation of the customer and knowledge regarding more important in the future. This can be fully supplied by
the business, production, processes and targets. Simply put—what Endress+Hauser.
are the customer’s goals?
Basic food process industries
Understanding the industry requirements positions
- Meat, Poultry, Seafood
Endress+Hauser to educate our customers about the depth and
breadth of our product basket—as it most relates to the customer’s
needs. It is a differentiator that Endress+Hauser is the only
supplier with such a broad product basket giving us the ability to
become a single source supplier of instrument at best or at least a
valuable partner. What is unique about the product basket is the
instruments are designed for the market and not “adapted to suit
the market.”
What does
Endress+Hauser offer Insights to the
customers in the food food and beverage
and beverage industry? customer
• Endress+Hauser has a wide and varied product basket that fits • The food and beverage business is solution-
this industry driven. The people you encounter within this
• Endress+Hauser has products specially designed for hygienic/ industry are like most people: they want to get
sanitary use. This is quite different than products that are adapted rid of a problem.
to suit the industry. • Address the customer’s problem and don’t
• Endress+Hauser has the potential to be a single source supplier as discuss technical details of the instrument.
it is the only supplier with this wide and varied product basket, The main question you need to be prepared
designed specifically for the needs of the industry to answer is: can Endress+Hauser solve the
• Endress+Hauser has key know how regarding hygienic/sanitary application reliably and with stable results?
production requirements.
• Knowledge about the industry’s processes and regulations makes
Endress+Hauser a well accepted partner.
• Endress+Hauser works to stay up-to-date with future requirements
of the market.
• Endress+Hauser provides certified life cycle services such as
calibration and documentation.
The Food and Beverage Industry is not so much driven by legal standards like the Pharmaceutical Industry. The requirements end mainly
at the material that should be used. Some design criteria, like 3A for the US Dairy market are binding as well. But here the private
standards close this “gap”. ISO 22.000, International Food Standard, British Retailer Consortium and Global Food Safety Initiative are much
more detailed.
They cover topics like tracking and tracing. This opens as well a chance for recorder business, but even more for quality related
applications, that are needed to create automated reports. These sensors will then need to be maintained and calibrated by a certified
provider. This is our next opportunity to use the service as a door opener.
The measurement of quality relevant parameters and how to ensure, that these parameter are measured the right way, is a clearly defined
section in the norms, as the requirement to use hygienic designed equipment is. Both are best solved with Endress+Hauser technology.
These kind of topics can be discussed in the workshop, but it is much more efficient, to discuss with the plant manager.
Keep in mind
• In the hygienic/sanitary parts of the production facilities, instrumentation needs to follow regulations, but other parts of the facility are
just like industrial plants and standard instruments can be used. This includes steam, wastewater, gases and other utilities.
• Once we understand the customer’s process, Endress+Hauser instrumentation know how can be used to optimize quality, yield and
capacity. Additionally, the flexibility of production facilities can
be improved.
• Endress+Hauser’s instrumentation is designed to bring the best results, without any compromise in cleanability or hygienic/sanitary
production. Certificates from 3-A and EHEDG validate this statement. All materials in Endress+Hauser instruments conform with FDA
requirements.
• Controlling material flow is not just important for the financial controller, but also for tracking and tracing of materials and products.
• Endress+Hauser supplies full lifetime support, starting with the engineering of the right solution, supporting installation and
commissioning, helping to optimize operation and keeping the results stable by calibration.
• To some food and beverage customers, certified and documented instrumentation and service is very important and this can be fully
supplied by Endress+Hauser.
The Focus
Our Position
Endress+Hauser is a well known
instrumentation vendor for most
sanitary process applications. We offer
high-end, technical solutions that are
considered “best-of-breed” in the sanitary
measurement market. We provide the
highest degree of safety and quality in our
measurement products to suit the needs
of our end users while meeting industry
requirements set fourth by the FDA, 3-A,
and EHEDG.
Promotional material
Endress+Hauser SC USA is the Marketing Communications HUB for the food industry.
US sales associates can contact Endress+Hauser Greenwood (Literature Function) to
request any promotional materials. Worldwide associates can consult MMM for industry
materials and files or contact Jeremy Farrow at [email protected].
Available materials
• Industry brochure
One partner for all your needs: Your safe choice for sanitary measurement solutions
SO001B/24
• Services at a glance
Providing quality products and quality services to assure your plant has the right
balance!
FA023H/24
Key products for the food and beverage industry
Endress+Hauser has a wide and varied product basket The key products listed below can serve as door openers
designed specifically for the food and beverage industry. with potential customers in the food and beverage industry
In the hygienic/sanitary parts of production facilities, because each of these products have clear differentiators.
instrumentation needs to meet industry regulations, but The products listed below are the ones you will find
other parts of the facility (utility as an example) are just like highlighted in all promotional activities by the Hub SC for
industrial plants, therefore standard instruments can be the food industry and the ones you should emphasize in
specified. your own regional or local promotional activities.
Product Highlights
Flow Measurement
Parameter: Volumetric flow
Product Name: Proline® Promag 55H
Description: Volumetric flow measurement for liquids and slurries
such as fruit mixes, vegetables, and sauces with high
solids content
Product Highlights
• Simple, quick setup menu
• High field strength for tough applications
• Integrated diagnostics
• Proline® Tooling via Fieldtool™ and
Conversation Starters
Fieldcheck™ for increased access of
How many flow applications do you have with large amounts of measuring point
solids in your process? • Most resistant meter against gas bubbles
• Designed for flow applications with high solids
The Promag 55H is a prime example of our ability to solve the most content
challenging applications with proven, well accepted technology.
With a wide range of standard materials and increased capabilities,
the Promag H truly provides the user with the ability to reduce
costs by employing Proline® flow metering devices in most all
applications from clean water, food or beverage production, and the
raw materials and waste lines with heavy solids or entrained air
while providing an obstructionless flow measurement. Best of all,
we are able to compete against ceramic or inductive meters that are
often fragile, less resistant to temperature fluctuations, higher in
cost, and more difficult to maintain.
10
Parameter: Volumetric flow
Product Name: Proline® Promag 50H / 53H
Description: The standard electromagnetic flow measuring system for liquids in
the food industry.
Optimal value for flow and batching applications for all conductive
liquids.
11
Product Highlights
• Crevice-free gasket design between flow tube and process connection
ensures cleanability
• Batching function eliminates need for separate batch controller
• “Touch Control” system with “Quick Setup” menu simplifies setup
• Optional version for FDA regulated meter based pasteurization control
• Empty pipe detection
• F chip functionality accommodates needed or expanding functionality
Keep in mind:
Promag 10H
For applications that only demand a simple flow signal, we can offer a
price attractive opportunity with a Promag 10H.
12
Parameter: Volumetric or mass flow
Product Name: Batchline™ Dosimag and Dosimass
Description: High speed, precise volumetric or mass flow
measurement for filling and packaging processes
Product Highlights
• Common Batchline™ platform for connectivity, parameterization,
and DAT system
• Improved access to integrated diagnostics
• Electronics are exchangeable independent of sensor removal from
the process
• Able to measure process and cleaning cycles
13
Parameter: Mass flow, density, °Brix, viscosity
Product Name: Proline® Promass 80/83 I/F/S/A/E
Description: Coriolis flow measurement system
F sensor: Best performance/value - Universal dual tube sensor
available in sizes from 3/8” to 10”. Also used for density.
S sensor: Single tube, slightly bent, fully drainable sensor specifically
designed for food and beverage
I sensor: Single tube straight sensor including four full bore versions
to optimize accuracy versus pressure drop. Also used for
viscosity measurement.
A sensor: Single tube A sensor designed for highly accurate measurement in
very small flows
E sensor: Economy with performance - dual tubes
14
Product Highlights
• In-line cleaning is simplified by fully drainable measuring
tubes, ensuring process safety
• Space saving and compact design simplifies installation
• Low installation cost since design is immune to vibration, no
additional support is required
• Measures density, mass flow, temperature, % solids, volume
flow, % alcohol, °Brix, °Braume...
• “Touch Control” system with “Quick Setup” menu
simplifies setup
• High flexibility, measures all conductive/non-conductive fluids
and gases
Conversation Starters
What is involved in installing an existing Coriolis meter in
your plant?
Point out that with the Proline® Promass 83 no braces, bars, cement
pads, or pipe supports are required. Note that our meter is immune
to vibration and features a compact, straight-through design.
Promass behaves like an integral part of the system piping.
Promass F installed in a hops dosing station
Keep in mind:
In-line quality control statistics are able to reduce time and effort
associated with secondary grab samples and lab adjustments.
Eliminates product recirculation while increasing efficiency and
higher capacity in most applications.
15
Parameter: Mass flow
Product Name: Proline® t-mass 65F/I
Description: Thermal mass flow measurement for dry gases such as
CO2, Nitrogen, compressed air and oxygen
How do you measure gases and air in your plant? Are you interested
in reducing the complexity of a system with a single point
measurement in direct mass units?
16
Parameter: Volumetric, corrected volume, or mass flow
Product Name: Proline® Prowirl 72/73
Description: Vortex flow measuring system for air, gas, steam,
and clean liquids
Product Highlights
• Simple quick setup menu
• Patented DSC™ Capacitive Sensor Technology
• Integrated diagnostics
• Proline® Tooling via Fieldtool™ and Fieldcheck™ for increased
access of measuring point
Conversation Starters
Endress+Hauser has patented the DSC™ (Dual Switch Capacitance)
Vortex sensing technology.
17
Parameter: Energy monitoring – steam, gas and air flow
Product Name: RMS621/RMC621
Description: Energy Manager / Flow Computer
Flow computer for gases, liquids and steam up to 3 channels per device
Device Benefits Technology Application Advantage
• Package with Prowirl, Promag, Flow computer Steam Mass • Reduce programming
Prosonic, and Deltabar for for steam, gas, Chilled Water time and training via
flow input energy, and water Water Heat single point supplier
• Single point for management Differential Steam-Heat • Utilize products designed
calculated measurements Differential Water-Heat for applications, no
• User defined outputs Differential Natural Gas force fitting
RMS621 Steam and alarms Enthalpy • On-board, industry
and Water • Quick setup with ReadWin® Density accepted calculations
Energy Manager • Corrected Volume Integrated Corrected Volume and • Reduce inputs to central
(e.g. PMC4X/PMP4X Mass Flow controller (e.g. PLC/DCS)
and TH1X) Common gases in the with single, calculated
• 1 to 3 measuring points beverage industry such input
per system as Nitrogen and CO2 • Reliable costs and
• Flexible for the future consumption data for plant
via expandable input and profit optimization
card modularity
• Backlit display with
RMC621 Universal alarm visualization
Gas and Liquid • Local push button or
Flow Computer PC programming
• Profibus option available
Conversation Starters
Talk about “Multiple Input/Output options that are scalable or modular”
“Built-in data tables for common applications”
“Ease of commissioning and operation based on user-friendly and interactive
help feature”
18
Parameter: Energy monitoring – steam, gas and air flow
Product Name: RMS621/RMC621 Cross Selling
Note: We also offer displays and components. See “Displays, Recorders and Data Acquisition Systems” section.
19
Parameter: Universal temperature/process controller and mathematics module
Product Name: RMM621
Description: Application Manager
An intelligent mathematical module for up to 6 control loops.
Solves small to medium control applications at an optimized cost.
20
Parameter: In situ density measurement for liquids
Product Name: Liquiphant M FTL50, FTL50H, FTL51, FTL51C and
FTL51H with FML621 Density Computer
Description: Using the well established vibronic principle, real time density
information is available in your industry specific language
(°Plato, °Brix, Baume, etc…) to make immediate process
decisions.
No handling of aggressive or toxic liquids Safe process (safe for the environment and
personnel)
Product Highlights
• Accurate up to ± 0.002 g/cm3
• Repeatability up to ± 0.0007 g/cm3
• Industry specific outputs available (°Plato, °Brix, Baume, etc…)
• In situ density measurement (in vessel or in piping)
Conversation Starters
How much time or money could you save by monitoring density in real
time?
Companies currently use a variety of instruments for density measurement
depending upon their process requirements. Some like Hydrometers have
a less expensive up front cost but are prone to measurement errors due
to operator mistakes. Other instruments like an Anton Paar device are
more accurate but typically more expensive. Neither the hydrometer or
Anton Parr measure density in real time. Both require a technician to pull
a sample and take it to the lab for evaluation. The Liquiphant for Density
is ideal for monitoring real time changes in density from the control room.
This frees up technicians for more important tasks during the initial stages
of the process until a final density measurement is required.
21
Parameter: Automation solutions
Product Name: Memograph M RSG40
Description: Multi-channel data recorder, display, data connector.
Smart solution for local visualization and automation.
Up to 20 channels in
Ethernet IP out (from Q2 2011)
Modbus and Profibus DP out
No direct communication (so far) down to the sensor
6 Relays
100 alarm values programmable
2 USB interfaces, 2 USB host, Ethernet RS 232/485
7” color display, 800x400 Pixel
Simple integration of up to 10 process pictures/groups
Up to 8 values per group can be placed in the picture and be displayed
Picture itself remains static, changing to the next picture with navigator button.
Targeted applications:
This device is perfectly set up to bring visualization and automation where so far the costs where to high. Smaller food plants, or older
installation that do not have any visualization or integration into a control system, can use this device for smart solutions. Only a picture
and a txt-file is needed to create the tailored solution.
Local units like tank farms or silos, sealed operations like pasteurizers and UHT plants can be monitored and recorded, following the le-
gal requirements of manipulation safe operation (21CFRpart 11). Specifically in milk production the local recommendations to data safety
are high and fulfilled with this device.
The Device can be used as a translator from 4-20mA to Ethernet IP. The 20 channels in can
se simple pressure, temperature or level sensors where it does not pay out to install them with digital communication.
Growing needs can be served, because the OPC interface enables easy integration into larger systems, even after years.
22
Parameter: Flow support tool
Product Name: Proline Prosonic™ 92T Portable Flowmeter
Description: Tools for verification, diagnostic analysis, troubleshooting,
proving, and calibration
Conversation Starters
The Prosonic™ 92T portable flowmeter has been used to extend the life
of an installed flowmeter by providing a confidence interval around an
existing meter’s performance as well as providing end users with vital data
in selecting their permanent installed base and internal energy and efficiency
studies.
23
Other Flow Solutions
Coriolis
• Flowmeter for gases, steam Prowirl 72F Culinary and • DSC sensor technology with
and liquids sanitary steam increased vibration immunity
• Compact meter with high Prowirl 73F • Tri-Clamp solution available
turndown compared to other Non-conductive (without 3-A rating)
volumetric technologies liquids • Marginal pressure loss
• Very insensitive to rough • High long-term stability (no
process media (water Clean gases zero-point drift)
hammer, temperature shock, • Optional Tri-Clamp®
overspeeding) connection: DG 06/01-81-57.1
Vortex
• Measurement from Prosonic 90U Chilled water • Noninvasive measurement
outside of the pipe via • Commissioning without
transit time technology Prosonic 90P Non-conductive process interruption
• No direct contact with the liquids • Easy to install and use
process media for both short-term or long-
• Temporary measurement Pure water term measurement
possible • High life expectancy due to
non-contact with process
media (no abrasion or
Ultrasonic corrosion)
24
Level Measurement
Parameter: Point level switch (vibronic) for liquids
Product Name: Liquiphant® M FTL50H / FTL51H
Description: Point level switch (vibronic) for all liquids. Ideal for high, low
level or empty pipe detection.
Extended versions and various output options
Factory calibrated switch point No calibration or recalibration required Easy, fast installation with minimal training
or calibration media/tools
Use anywhere in tank or pipe Switch point independent of Mounting flexibility - can be
mounting orientation added everywhere
Compact size Mounts to small pipes and in tight spaces Space saving and can be used for
pump protection
Designed for use in sanitary applications Total package created for the application: Device does not have to be removed from
from the stainless steel housing, to the tank, allows fully automated processes
variety of food process connections, to the without human interaction. Meets all
high polish ... can be cleaned through CIP requirements and standards. Use without
and SIP processes question that this is the right unit for
your process.
Multiple output configurations like relay, Easy integration into existing No need for additional equipment or
transistor, 8/16 mA, frequency (PFM) control systems changes to control I/Os
Special calibration features possible. Meet customer specific expectations for a Safe detection of process conditions
Switch on specific density, density better or safer process control previously only possible with
measurement with analog 4-20 mA output expensive measurement equipment
(FML621), foam detection, ignore foam,
etc. (on request and via TSP)
25
Product Highlights
• Reliable liquid level detection in storage, balance, mixing, and
receiving tanks
• Unaffected by process properties and conditions such as material
buildup and foam
• No calibration required, simplifies installation and maintenance
How much does it cost you in product losses and cleanup costs each
time you have an overspill?
How much do you think you can save if you don’t need to
recalibrate your point level switches?
The most common point level switch used in the food industry is
the conductive or capacitive type. These are low cost devices, but
often require frequent recalibration. Conductive switches are also
sensitive to foam and coatings. The Liquiphant M works right out of
the box, will never need recalibrating, and works in virtually
any application.
Keep in mind:
26
Parameter: Point level switch (vibronic) for liquids
Product Name: Liquiphant® T FTL20 / FTL20H
Description: Low cost point level switch for liquids in
utility applications
m
m Overspill protection n
n High level detection
o Low level detection
p Empty tank detection
q Air/gas detection in pipe
Product Highlights r Pump protection
s Spill containment detection
• Easy engineering o
Vibrating fork direct in tank
• No adjustment or setup required for liquids up to 10,000 cP.
• Robust and no maintenance required Vibrating fork in a nozzle
• Low in cost and high in switching reliability and availability for liquids up to 2,000 cP.
• 3-wire or 2-wire electronic versions with a standard or NEMA 4X p
(IP68) connector
s
q r
Conversation Starters
27
Parameter: Point level switch (vibronic) for solids
Product Name: Soliphant T FTM20/21
Description: Single rod vibronic sensor
Product Highlights
• 1:1 replacement of paddle switches
• No moving parts so no wear and tear
• Compact electronics that can withstand high vibrations and shocks
without giving false trips
• Single tine which is very insensitive to buildup close to the silo or
tank wall
• Can detect solids under water (standard)
Conversation Starters
How much time a year do you spend repairing your
paddle switches?
It is very common that service departments spend a lot of time
changing motors, bearings and couplings on paddle switches. This
takes a lot of time and switches could have been unreliable for quite
some time before a spill actually proves that.
How often did you experience a paddle switch not switching when
it should have?
Paddle switches are maintenance intensive. If you do not maintain
them, the likelihood of a paddle not switching when it should is
high and will result in spills and loss of production.
28
Parameter: Point level switch (vibronic) for solids
Product Name: Soliphant M FTM50/51/52
Description: Point level detection in bulk solids of all types
(dual tine vibronics)
Product Highlights
• Reliable point level detection in solids. Even solids
that are under water
• Buildup does not affect a reliable measurement
• Hygienic process connection (Tri-Clamp®)
• Stainless steel housing (NEMA 4X / IP 66)
Conversation Starters
How often are paddle style point level switches maintained or replaced?
Soliphant M and T both offer no moving parts and a more sanitary design.
29
Parameter: RF capacitance level system
Product Name: Liquicap FMI50/51, FTI50/51
Description: RF capacitance system for point level detection and continuous
level measurement in liquids and light solids
Liquicap M FMI51
Product Highlights
• Liquicap has self compensating features to compensate for buildup,
works great in sticky products such as yogurt
• Although microprocessor controlled, it has the fastest response time
on the market
• PFA or PTFE coated rods
• Compact electronics with easy setup (no manual required for basic
setup) and optional local display
• They are pre-calibrated from the factory for liquids above 100 µS
Conversation Starters
Liquicap sensors are available with Tri-Clamp® connections that
meet 3-A sanitary standards. EHEDG test protocol is available on
request.
Do you need to tune your capacitance probes very often?
Liquicap has self compensating features to compensate for buildup
on the probe.
Do you always need to calibrate your capacitance sensors before
you use them in your process?
The Liquicap capacitance probes are pre-calibrated at our factory.
Most food products have higher conductivity than 100 µS (tap
water is between 300 and 700 µS general). So there is no need for
additional calibration.
30
Parameter: Free space radar level measurement
Product Name: Micropilot M FMR240, 244 and 245 26 GHz
units
Product Name: Micropilot M FMR230 and 231 6 GHz units
Description: Both versions of the free space radars are very
reliable and dependable, but they each excel
in specific areas. The high frequency offers
a narrower beam angle and sanitary process
connections while the low frequency units work
best with turbulent surfaces, agitators and heavy
condensation.
Feature Advantage Customer Benefit
Sanitary design (FMR231 and FMR245) Can be cleaned through CIP and Device does not have to be removed from
SIP processes tank for cleaning
2-wire, loop-powered technology with Reduces operating cost and Installs easily into existing I/O modules and
HART®, FF, or Profibus® PA output simplifies installation has remote configuration possibilities
Menu-guided setup through unit’s local Setup is easy to accomplish Reduces startup time and cost
display or remotely via a PC
Contact free installation in tank dome Easy and safe to clean High quality hygienic installation
Conversation Starters
How often do you have to calibrate your hydrostatic
pressure devices?
Radar transmitters do not require periodic re-calibration
Do you compensate for density and temperature changes of your
products in storage tanks?
Radar is not influenced by changing products or temperatures.
A lot of oils in diaphragm seals are not food grade and can
contaminate a batch. Is the oil in your pressure device food grade?
Radar is contact free and there is no oil inside. There is no risk that
the food product is contaminated.
Keep in mind:
31
Parameter: Guided radar level measurement
Product Name: Levelflex M FMP41C / FMP40 / FMP43
Description: Continuous level measurement of liquids, powders, or
granular bulk solids
Product Highlights
• Level measurement independent of product properties
• Level measurement through foam, gas layers, or turbulent surfaces
• Complies with 3-A and EHEDG standards
• Redundant measurement in one device using radar signal reflection
and “End Of Probe” shift
• Measurement of liquid level while cleaned with a spray ball
Conversation Starters
Ask what customer uses for level measurement of grain, flour,
sugar, and other bulk materials.
32
Parameter: Ultrasonic level measurement
FMU90
Product Name: Prosonic S FMU90 transmitter, stainless steel
FDU91F sensor with 3-A, or FDU9x standard
PVDF sensors
Description: Full featured remote sensor line for control and
inventory monitoring
FDU91
FDU91F
Product Highlights
• Completely welded and sealed stainless steel sensor FDU91F and a
completely welded and sealed standard sensor range up to 230 ft.
(70 meters)
• FDU91F meets 3-A standards
• US transmitter can be mounted on the wall, in a door of a cabinet
or on a DIN rail
• Two sensors can be connected to one transmitter
(2-channel version)
• Scanner version can handle up to 10 sensors for cost effective tank
farm monitoring
• Auto cleaning effect and gain adjustment of the ultrasonic sensors
to overcome buildup and condensation
Conversation Starters
Easy installation: Prosonic S sensors can be remotely mounted from
its sensors.
33
Parameter: Ultrasonic level measurement
Product Name: Prosonic M FMU40/41/42/43
Description: Compact unit for level measurement in liquids
and coarse bulk materials (fruits and vegetables)
Conversation Starters
Ultrasonic can be applied in many applications and is gaining
popularity. How do you typically address non-hygienic level
applications in your facility?
Applications such as bulk storage, sumps and water are often ideal
applications. Keep in mind that foam and steam may be a limiting
factor. Prosonic M is not offered with sanitary process connections.
34
Parameter: Hydrostatic level measurement
Product Name: Deltapilot FMB70 (FMB50)
Description: Compact or remote level transmitter with condensation
protected, temperature compensated sensor. Range from
100 ft. (30 m) down to 10” H2O (250 mm) for repeatable
measurements in large and small vessels. 10 bar (150 psi)
sensor for wet process pressure applications.
Extended
Weld Spud
Rosemount adapters
Stainless Steel Sanitary Stainless Steel Sanitary
Tri-Clamp® VARIVENT® Weld Spud
35
Product Highlights
• Minimal temperature effects and fast recovery after CIP cleaning
• Measuring range down to 10” H2O, ideal for balance tank
level measurement
• Full protection against moisture, condensation, and wash down
• Replaceable sensor and electronics allows for fast on-site repairs
• Flexible communication options - HART®, Profibus® PA,
FOUNDATION™ Fieldbus
• Engineered specifically for sanitary level measurement – solves
common problems such as wash down, condensation recovery
after CIP
FMB70 compact version in outdoor fermentation vessel
Conversation Starters
How often are you replacing your existing hydrostatic level devices?
Do you have problems with moisture entry during wash down? Or,
do you have problems with moisture entry due to condensation?
Point out Deltapilot S is hermetically sealed which provides full Deltapilot mounted in tank
protection against moisture condensation and wash down. You
can tie this point back to ROI and discuss long-term reliability and
life-cycle costs.
Keep in mind:
Hydrostatic level is the most common method of continuous FMB70 as remote version in condensate application
level measurement used for sanitary applications. The benefits of
hydrostatic level measurement include immunity to foam, turbulence,
and changes in media conductivity. Hydrostatic level transmitters
can be universally applied to any tank size, large or small. The fast
response and high accuracy allows it to be used in small balance
tanks with rapid level changes. Endress+Hauser offers a wide range Primary Differences between FMB50 and FMB70
of sanitary process connections, which include flush weld spuds
or Tri-Clamp fittings, which ensure cleanable, safe operation. All • Housing (FMB70 has a dual chamber housing vs.
pressure transmitters, which use oil-filled sensors, will be affected single chamber on FMB50)
by temperature variations due to the expansion of the fill fluid.
Deltapilot S is not exempted from this, but the advanced temperature • Size and weight (FMB50 is smaller and lighter)
compensation and sensor design make it the best in the industry.
• Display position (FMB50 on top, FMB70 on side)
Also keep in mind that applications with changing densities are not
good candidates for hydrostatic level measurement. • Accuracy (0.1% vs. 0.2%)
36
Parameter: Gauge/Absolute pressure measurement
Product Name: Cerabar M PMP45 (will be replaced by PMP51 in Q1 2011)
(Primarily used for North American installations)
Description: Sanitary liquid level transmitter with a flush stainless steel process
diaphragm with King-Gage® style process connection
Product Highlights
Conversation Starters
Would you like to pay less for a higher quality unit with
additional functionality?
Keep in mind:
37
Parameter: Differential pressure measurement
Product Name: Deltabar S FMD78
Description: High accuracy level or pressure measurement with remote
diaphragm seals
Product Highlights
• Easy to use menu-guided setup
• World-class accuracy and stability
• New Stainless Steel housing - absolutely watertight for wash down
and condensation problems
• Ideal for filter monitoring
Conversation Starters
Do you need to measure level with extremely high accuracy and
reliability?
Keep in mind:
38
Pressure Measurement
Parameter: Gauge/Absolute pressure measurement
Product Name: Cerabar M PMP55
Description: Gauge/Absolute pressure transmitter with flush stainless steel
or Hastelloy C diaphragms
Product Highlights
• Priced right for sanitary markets
• Reliable, stable, quality product
Conversation Starters
Would you like to stop replacing low quality sanitary transmitters
from other suppliers?
Keep in mind:
39
Parameter: Gauge/Absolute pressure measurement
Product Name: Cerabar M PMC45 (will be replaced by PMC51 in Q1 2011)
Description: Gauge/Absolute pressure transmitter with flush ceramic diaphragm,
ideal for vacuum applications
Product Highlights
• Vacuum applications
• Liquid products with solid parts = robust ceramic
Conversation Starters
Tired of replacing diaphragm seal transmitters due to
repeated damage?
Keep in mind:
40
Parameter: Gauge/Absolute pressure measurement
Product Name: Cerabar M PMC51
Description: Gauge/Absolute pressure transmitter with threaded process
connection for air and steam
Product Highlights
• Threaded connections
• Ideal for compressed air or steam applications
• High performance, yet cost-effective
Conversation Starters
Mention the Cerabar M as a replacement for pressure gauges.
Keep in mind:
41
Parameter: Gauge/Absolute pressure measurement
Product Name: Cerabar T PMP131/PMP135/PMC131
Description: Fixed range pressure transmitter for utility applications
(air, steam) and skid installation
Product Highlights
• 0.5% accuracy on fixed-range sensors
• 316SS housings and process diaphragms
• Ideal for utility pressure for energy monitoring (compressed air,
steam, etc.)
Conversation Starters
What are you currently using for utility measurements in
your plant?
Mention the price - same Endress+Hauser quality at a very
affordable price.
Keep in mind:
42
Parameter: Pressure switch
Product Name: Ceraphant T PTP35
Description: Pressure switch for safe measurement and monitoring of
absolute and gauge pressures in utility applications with dry
environments
Product Highlights
• Optional 3-wire analog output allows simultaneous switching and
continuous measurement
• Easy to read LCD display
Conversation Starters
Where to you use pressure switches today?
Keep in mind:
43
Liquid Analysis Measurement
Parameter: pH sensors
Product Name: TopHit CPS471D
Description: Sterilizable non-glass IsFet pH sensor, with Memosens technology
Product Highlights
• Non-glass pH sensor suitable for in-line measurement without restrictions
associated with traditional glass pH sensors
• Eliminate or reduce need for labor intensive manual laboratory
sampling methods
• Improve process control and product quality by fast, continuous
measurement information, minimizes use of additives and preservatives
• Control and quench fermentation/starter cultures with continuously
updated information
• Fast, accurate measurement comparable to the best glass electrodes
• Secure, watertight connection between probe and cable
• Withstands sterilization, steam and acid
44
Conversation Starters
Ask about the customer’s experience with non-glass electrodes.
Non-glass electrodes have been available for several years but have not
had the success that was expected. Issues with mechanical strength of
plastic Tri-Clamp and glued-on sensors have reduced the confidence
level. With other manufacturer’s versions, often the connector plug
between the sensor and cable is also weak. With our non-glass design,
Endress+Hauser has addressed these issues. Also, we are the only
supplier to have a solution to protect the sensor from the caustic CIP
cycles by using a retractable holder.
Are you sure to find all the pieces of broken glass electrode before your
product is packed?
Keep in mind:
Due to the hazards and liabilities for food manufacturing companies, Most food contains proteins, fat and sugar which will
traditional glass pH electrodes are generally not permitted in food need to be cleaned off. The CPA475 retractable holder in
processing. Endress+Hauser offers an accurate, reliable alternative with conjunction with a top clean system CPC30 takes care
the CPS471 which is a non-glass, solid state pH electrode. The standard of it. Also the ISFET sensor has a limited capability to
size (120 mm) probe can be used in combination with manual holders handle caustic CIP and may need to be retracted during
or retractable systems for easy maintenance and cleaning. Sensor allows the caustic cycle.
in-line pH measurement in many applications where the only alternative
is costly manual sampling/lab method.
ISFET Applications
Since most pH measurement is done by manual sampling, most
opportunities will take time to develop. Engineers, operations, and
sanitation crews need to feel comfortable with in-line measurement. Talk
to them about where they measure pH today - keep in mind that most
measurements are done through manual sampling, so you need to talk to
the chemist or process engineers.
45
Parameter: pH transmitter
Product Name: Liquiline M CM42
Description: Two-wire, loop-powered transmitter for pH/ORP,
conductivity/resistivity and concentration and oxygen.
Connects to all Memosens sensors with automatic
adaption of settings and calibration data
Keep in mind:
• Does the customer have a trusted supplier for all their liquid
analysis needs? Endress+Hauser offers a complete range of analysis
sensors and probes
• Do they have increased maintenance expectations and goals?
Service products like Concal can be of value in these situations.
• Have they replaced their analog sensors with more reliable and
informative digital sensors yet? Excite them with Memosens!
Unique digital sensors with integrated electronics that means the
calibration data and other information like hours of operation,
min and max pH values and min and max temperatures can be
saved in the sensor. Sensors can be calibrated in the lab—optimal
conditions and easier maintenance.
46
Parameter: Conductivity sensors
Product Name: InduMax H CLS54
Description: Toroidal conductivity sensor, ideal for CIP control and
phase transition
Product Highlights
• FDA, 3-A, EHEDG
• Unique hygienic design, no risk of contamination
• Durable, encapsulated, jointless design
• Fast measurement
• Insensitive to electrode soiling and polarization
Keep in mind:
Conversation Starters
A common problem in CIP control is that the diverter valve Usable as well in CIP systems, but also in
for CIP / wash water and sanitizer have long lag time product changeover.
because of slow response of conductivity sensors.
This leads to waste of hot water and CIP chemicals. Typical
conductivity sensors, with embedded temperature sensors,
have a response time of 5 to 15 minutes. Compare this to
the 26 second response of the CLS54, and you can quickly
realize the potential savings. The same arguments are
also applicable when the CLS54 is used for the CIP
makeup tanks.
47
Parameter: Conductivity transmitter
Product Name: Smartec S CLD134
Description: Complete system with Stainless Steel field housing with
integral or remote toroidal conductivity sensor - ideal for CIP
control and phase transition
Product Highlights
• EHEDG, 3-A, FDA
• Pre-programmed concentration tables
• Durable encapsulated, jointless design
• Unique hygienic design, no risk of contamination
• Stainless Steel transmitter housing
• Fast measurement
• Various operating possibilities: keys, HART® handheld, Profibus®
PA/DP, PC with FieldCare software (with FDT/DTM technology)
• Standard version extendable by function extension with remote
parameter set switching (measuring range switching)
Conversation Starters
What controls do you have in place today to optimize CIP
detergent usage?
If you look at your CIP control, what would your savings be if you
could activate your CIP return switchover 1 minute faster in terms
of energy, detergents, waste treatment and product loss?
48
Parameter: Graphic transmitter for inline photometers and data manager
Product Name: Memograph M CVM40
Description: The graphic transmitter for inline photometers and data
manager Memograph M provides information on all
photometric process variables. It can operate up to two
photometric sensors for UV absorption, color, NIR absorbance,
turbidity and cell growth.
Product Highlights
• Approved: UL-listed for Canada and USA, FDA, CE approval
• Accurate: Memograph M provides precise measurement values
under any condition
• Secure: Security package with person-specific access authorization
and electronic signature (FDA 21 CFR 11)
• Limitless: Integrated Web server, fieldbus (PROFIBUS, Modbus),
common standard protocols and interfaces such as USB,
TCP/IP, OPC and Ethernet are supported
Applications
• Life Science and Pharmaceutical industry
• Food & Beverage technology
• Process measuring technology
• Environmental applications
Conversation Starters
The graphic transmitter for inline photometers and data manager
Memograph M provides information on all photometric process
variables.
49
Parameter: Absorbance measurement
Product Name: OUSAF11
Description: Optical sensor for measurement of VIS/NIR absorption
combined with Memograph M CVM40 - ideal for product loss
monitoring and phase transition
Product Highlights
• FDA, (EHEDG & 3-A pending)
• Color independent measurement with optional NIR detector
• Two path lengths available: 0.2 inches and 0.4 inches (5 and 10 mm)
• Low voltage incandescent lamp provides long service life and stable
operation
• Robust design with stainless steel body and fouling resistant FEP
sensor head
• Operating temperature range: 32 to 194°F (0 to 90°C) (Up to
249.8°F/121°C for 2 hours for SIP purposes)
Applications
• Milk fat detection in CIP solutions and rinsing water
• Phase separation milk/water, beer/water, juice/water
• Milk fat product loss detection in effluent stream
Conversation Starters
What controls do you have in place today to minimize product spill
down the drain?
Do you get fined for high BOD load send to the municipal
wastewater plant?
The OUSAF11 will detect very small amounts of milk fat in the
effluent stream. The information can be used to trace and prevent
the product loss. ROI could be as low as 1-2 month(s).
50
Parameter: NIR absorption sensor for measurement of cell growth and
biomass
Product Name: OUSBT66
Description: Optical insertion probe designed for use with the Model
CVM40 graphic transmitter to monitor Total cell mass in
bacterial fermentation and mammalian cell culture applications
Product Highlights
• Sensor with hygienic design
• Stainless steel 1.4435 (316L)
• Sterilizable and Autoclaveable
• CIP/SIP resistant
• Sapphire windows without seals and crevices
• For a wide range of applications
• Various optical path lengths for different cell cultures and
concentrations
• PG 13.5 thread for standard assemblies or head plate installations
• Available in several lengths to accommodate any fermenter and
bioreactor size
Applications
• Cell growth in bacterial fermentation and mammalian cell culture
applications
• Biomass during fermentation processes
• Monitoring of algae concentration
• Control of crystallization processes
• Suspended solids measurement
51
Temperature Measurement
Parameter: Transmitters / Switches / Sensors
The design also allows for use of TMT162 with a brilliant blue backlit display.
The unit is provided with a plastic (Lexan®) window to ensure food safety and
eliminate glass chips in production area. The dual compartment design isolates
the transmitter electronics from the field wiring ensuring the highest degree
of process safety. The housing material and design lend themselves to fast
cleaning.
Product Name: Temperature assemblies TRxx / THxx (for North American installations)
Description: Sanitary RTD temperature assembly with connection head. Sensor assemblies meet
3-A sanitary standards, and PMO requirements by US FDA for dairies. TR44/TH17
is specifically designed for very short response time. The assemblies are constructed
using silver plated and copper leads, PTFE wire insulations with potting compounds
to resist moisture penetration. The wetted surfaces of the sensors and sanitary fittings
are mechanically polished to achieve a 32 micro-inch maximum surface finish, in
accordance with 3-A standards. Available with stainless steel housing with display
(TA20J). Housing material is corrosion resistant SS304.
52
Product Name: Thermophant T TTR35
Description: Compact RTD temperature transmitter and switch with backlit display. Ideal for the
measurement, monitoring and control of process temperatures in sanitary applications in
dry environments. Temperature range includes -58 to +302°F. The unit comes with one
PNP switch output, dual PNP switch output, and 4-20 mA analog outputs.
Product Highlights
• RTD assemblies with iTEMP® transmitters are an installation ready
solution to improve the reliability of temperature measurement by
increasing accuracy and functionality when compared to direct
wired sensors. Overall installation costs are lower than with direct
wired sensors, since an inexpensive pair of signal wires can be run
over long distances.
• Through a variety of features, Endress+Hauser allows you to reduce
plant downtime, avoid costly batch rejections due to measurement
failures and in general, reduce total cost of ownership through high
reliability, longer life and low maintenance
• Process connections available include: 1”, 1½”, 2”, 2½”, 3”
Tri-Clamp®
• Applications include: temperature dryers in food processes,
pasteurization, heat exchangers, material storage tanks, cheese
vats, brewhouse/cellar, cookers/freezers, CIP/SIP systems
• SOT (Sensor On Tip) technology introduced during 2010 will bring
ultra fast response time (up to 7 times faster than existing Pt 100s)
Keep in mind:
53
Conversation Starters
Do you have downtime and production losses due to sensor Ever felt the need for a backlit display right where the sensor is? Did
breakdowns in the middle of batch runs? Don’t you just wish the you ever feel the need for a bigger display to see what is going on in
sensor assembly would inform you of impending failure or better your plant?
still, just switch to a backup?
Shall we include the transmitter?
Consider the benefits of a hermetically sealed electronic
component that comes ready to install rather than one that needs Do you still have mechanical failure-prone electromechanical
long and precise installations. Even installations made with switches in operation?
maximum care tend to be a source of leakages and failures.
Do you need something inexpensive, quick to install and simple
How about considering a space saving design that takes the to use?
installation effort away?
Do you know Endress+Hauser can supply complete temperature
assemblies? How about giving Endress+Hauser a chance to supply
the complete package of process instrumentation.
Keep in mind:
Endress+Hauser has a sensor finder tool to make selection fast and easy.
54
Displays, Recorders and Data Acquisition Systems
Keep in mind:
Endress+Hauser supplies devices to complete a loop (power Some customers have negative perceptions about recorders,
supplies, displays, recorders, etc.). specifically paper recorders. Introduce the Ecograph T
- Endress+Hauser product basket includes single channel panel as multi-channel display with embedded web server and
and field process displays as well as multi-channel process paperless recording capabilities. The customer saves money
display (Ecograph T) and less headache by replacing a strip chart recorder with
- All displays can be configured using ReadWin® 2000, which Ecograph T. The cutout dimensions are the same, however
is user friendly, and is available free of charge it’s a nice new product with competitive price, reduced panel
depth and weight – giving more bang for the buck!
55
Parameter: Panel and Field Displays
Conversation Starters
Talk about being able to provide a complete point solution.
Ask the customer what they are doing with the analog signal from
field instruments.
56
Parameter: Wall/Field mounted
57
Parameter Recorders and Data Acquisition systems
Product Name: Ecograph T
Multichannel Digital Display/Totalizer/Recorder
Description: Multi-channel display with embedded web-server and
paperless recording capability
58
Parameter: Service and maintenance support tools
Product Name: Fieldcheck™, FieldCare® , Services
Description: Tools for verification, diagnostic analysis, troubleshooting,
proving, and calibration
Fieldcheck™
Conversation Starters
How do you maintain and verify the installed base of flowmeters are working properly?
Are there third party criteria to be met or documentation to produce for your operation?
Endress+Hauser Fieldcheck™ has been used by brewing companies for creating documentation
vital for the ATF (Alcohol Tobacco and Firearms). Fieldcheck™ has also been used by additional
food and beverage manufacturers to produce documentation vital for HAACP and supporting in-
house auditing methods to ensure process efficiency, safety, and quality.
More and more companies are outsourcing maintenance functions such as calibrations repairs.
Most users have a poor CMMS ( Computerized maintenance management system) and need help
to organize and make information available. The W@M portal can be a great tool for them. Here
are some questions to ask that can help you identify and qualify service opportunities.
What CMMS system do you use today? (SAP PM, Maximo, etc.)
How good is your data?
Who has responsibility for the system?
How many points are in there?
In the event of a problem, How long does it take to find relevant information and rectify issue?
How do you manage your spare parts and repairs?
What is the impact on production if an instrument fails, cost of downtime, etc?
How much time does it take a technician to find the correct instruction manual?
How often do you need to call for external support from manufacturer or 3rd party service
company?
In a perfect world what would a solution look like?
59
Calibration Services - Mobile Calibration Systems
Conversation Starters
Does your current manufacturer provide all meters from a single
production center?
If not, how do you ensure they are all calibrated with the same,
auditable procedures to ensure your confidence that what you
receive will be the same every time?
How long can you wait for a sensor that was sent in for calibration?
60
Notes
61
Notes
62
Food CD
CD-Content: Food CD Version 2.0 Liability
Under no circumstances is Endress+Hauser liable for errors, in
Languages: the software and in its documentation, nor for any errors and
– English and German consequential damage which may arise out of their use.
Disclaimer
While Endress+Hauser believes that the information contained on the CD–ROM was accurate at the time it was placed on the CD–ROM, the information is
subject to continuous change. Endress+Hauser reserves the right to make changes to the information contained on this CD–ROM without notice to the user.
Thus, it is possible that some information on the CD–ROM may not be accurate at the time it is accessed by the user.
THIS CD–ROM AND THE INFORMATION ON THE CD–ROM IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EITHER EXPRESSED OR IMPLIED
WITH RESPECT TO EITHER THE CD–ROM OR THE INFORMATION CONTAINED ON THE CD–ROM. ENDRESS+HAUSER DOES NOT WARRANT
THE ACCURACY OF THE INFORMATION CONTAINED ON THE CD–ROM OR ANY PARTICULAR RESULTS BASED UPON SUCH INFORMATION.
ENDRESS+HAUSER SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
THAT MAY BE ASSOCIATED WITH THE CD–ROM OR THE INFORMATION CONTAINED ON THE CD–ROM.
63
Endress+Hauser’s product portfolio
Solutions Service
Endress+Hauser, Inc. Endress+Hauser Canada Endress+Hauser México S.A. de C.V. For international locations
2350 Endress Place 1075 Sutton Drive Fernando Montes de Oca 21 Edificio A Piso 3 visit: www.endress.com/worldwide
Greenwood, IN 46143 Burlington, ON L7L 5Z8 Fracc. Industrial San Nicolás
Tel: 317-535-7138 Tel: 905-681-9292 54030 Tlalnepantla de Baz
Sales: 888-ENDRESS (888-363-7377) 800-668-3199 Estado de México
Service: 800-642-8737 Fax: 905-681-9444 México
Fax: 317-535-8498 [email protected] Tel: +52 55 5321 2080
[email protected] www.ca.endress.com Fax: +52 55 5321 2099
www.us.endress.com [email protected]
www.mx.endress.com