DRAGA CULJAK
Richmond Hill, ON, L4B 4R8 Tel: (416) 570-1808 [email protected] Career Target: SYSTEMS ADMINISTRATOR Analytical and solution-focused System Administrator with over 15 years of experience finding technical solutions to business optimization and customer care initiatives, with a special focus on System i (AS/400) and VoIP system technologies. Exceptional technical talent with the ability to quickly master new systems and to innovate infrastructural solutions and enhancements that anticipate business needs. Proactive and accountable team contributor with comprehensive development capabilities to support technicians and end-users. Engaging communicator with the ability to translate highly technical terminology to nontechnical people and drive projects to completion.
CORE AREAS OF EXPERTISE
VoIP, Networking & Server Administration Performance Tuning & Troubleshooting User Account Management & Support Software & Hardware Procurement Platform Integration & Migration Performance & Capacity Planning Client Relationship Management System Analysis & Optimization Enterprise Business Solutions Security & Risk Management
CAREER HIGHLIGHTS HYUNDAI AUTO CANADA CORP Markham, ON
SYSTEM ADMINISTRATOR 1998-present CAREER SUMMARY: Initially engaged as an AS/400 Technical Support Analyst for this automotive company to operate and maintain the companys network. Moved steadily up the ranks to attain a System Administrator position in 2002. Currently supporting VoIP at Hyundai Auto Canada Corp. CONTRIBUTIONS: Simplified access to the internet by setting-up & managing ES/TCP and Host Farabi for 170 dealers and 10 vendors on a budget of $20K. Significantly reduced company paper and printing costs by installing web-based reporting using Compleo Symtrax, allowing associates to access reports in .PDF, e-mail, Excel or text formats using Web Reports from Symtrax Upgraded 3570 Tape Drive to 3580, decreasing daily back-up time from 45 minutes to 15 minutes, in addition to optimizing throughput, increasing cartridge capacity and providing superior data protection. Applied Encryption Software for iSeries data on tape for banking files, providing a reasonable $2K security solution and avoiding unnecessary costs and hassle. Eliminated the need for in-office fax machines by recommending and implementing Xmedius Fax on Windows Server to receive all incoming faxes via email. Supported companys quality control and compliance initiatives by installing a Voice Recording System for Customer Relations, Warranty and Parts Technical Departments using VPI to allow management to evaluate customer service agents performance. Saved over $38K per year in operating costs by replacing 820 system hardware with 520 hardware to provide increased disk space and more efficient processing-time, in addition to soliciting cheaper service and maintenance contracts on newly-purchased hardware systems. Created innovative operational procedures, including backup & recovery, security procedures and others. Spearheaded all PBX systems with VoIP to significantly reduce all long-distance charges, working closely with IBM vendors during the installation process. Installed and set-up Robot Alert and Robot Console to monitor and page messages, automating the process. ACCOUNTABILITIES: Handles all network & server administration including performance optimization, backup, preventative maintenance and security planning. Demonstrates fluency administrating a range of Windows 2003 Servers, including: Microsoft Exchange, File Server, Web Servers, Print Server and IBM Blade Center. CONTINUED
DRAGA CULJAK CAREER HIGHLIGHTS with HYUNDAI Continued HYUNDAI-AUTO CANADA CORP Markham, ON
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Draws on relationship building skills to liaise between Hyundai Canada and its hardware and software vendors. Collaborates with management to prepare budgets for IT supplies, maintenance and upcoming projects. Trained new Head Office users on IBM Query to select, format, and analyze information from database files to produce reports and other files. Oversees procurement for new hardware, software and custom designed projects, with leadership involvement in product evaluations and contract negotiations. Ensures high levels of system availability and connectivity in all communication and data transfers to the United States and Korea by offering after hours and on-call support for users. Instrumental in the implementation of SoftMenu Software from Softlanding & Websphere Express Server on iSeries. Administers all aspects of VoIP, including Cisco Communication Manager, Unity Connections and Call Centre Express. Supports help desk and offers guidance to IT staff concerning customer escalations or complex issues. 1996-1998
PRODUCTION SUPPORT ANALYST Star Data Systems Inc. Markham, ON
Selected by this outsourcing company dealing primarily with financial clients to act as liaison between operators and technical staff including examining job complexities to determine the appropriate team of associates to assign. Developed matrix reporting for AS/400 Performance tools based on CPU performance. Gained extensive knowledge of Robot systems and other client technologies, and demonstrated an incisive ability to excel in a fast-paced, time-sensitive environment. Participated in the flawless transfer of 13 AS/400 and Printers to a new location.
Earned accolades for role in implementing Robot Scheduler and Robot Reports for an outsourcing client for automating 50-60K pages of reports which was done manually. Additional experience includes ongoing part-time teaching at Seneca@York specializing in IT operations and Web Development studios, as well as 3 years of experience as an AS/400 Operator with the War Amputations of Canada.
EDUCATION & TRAINING
(2003) NETWORKING TECHNICAL SUPPORT DIPLOMA (HONOURS) Seneca College, Toronto, ON (1999) PC SPECIALIST WITH MULTIMEDIA DIPLOMA (HONOURS) International Correspondence School, Toronto, ON Professional Development Courses & Seminars (2009) ACCMU v6.1: Administering Cisco Unified Communications Manager v6.1 & Cisco Unity v5.0 Global Knowledge, Toronto, ON (2008) Managing IT Projects Nexient, Toronto, ON (2006) Query/400 for iSeries Workshop Hosted by IBM, Toronto, ON (2002) Excel 2000 Level 3 VBA Macros, Polar Bear Education, Toronto, ON
LANGUAGES
FLUENT ENGLISH & CROATIAN, WRITTEN & SPOKEN
