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P.O. Box 972-60200 – Meru-Kenya
Tel: +254(0) 799 529 958, +254(0) 799 529 959, + 254 (0) 712 524 293,
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[email protected] University Examinations 2021/2022
SECOND YEAR FIRST SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR
OF HUMAN RESOURCE MANAGEMENT
BBR 3202: INDUSTRIAL PSYCHOLOGY
DATE: JANUARY 2022 TIME: 2 HOURS
INSTRUCTIONS: Answer question one and any other two questions
QUESTION ONE (30 MARKS)
a) With use of appropriate examples explain the role of industrial psychology in the industry
(10 marks)
b) Explain the differences between classical condition and operant conditioning in
psychology (10 marks)
c) Elucidate the principles of community psychology (10 marks)
QUESTION TWO (20 MARKS)
a) With use of appropriate examples explain psychodynamic perspective of industrial
psychology (10 marks)
b) Discuss the importance of the knowledge of the theories of personality in a work place
(10 marks)
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QUESTION THREE (20 MARKS)
a) With use of appropriate examples explain the types of perceptual errors (10 marks)
b) Discuss the role of communication in a work place (10 marks)
QUESTION FOUR (20 MARKS)
a) If you were a manager in ABZ company, explain how you would apply Maslow’s
hierarchy of needs in a workplace (12 marks)
b) Explain the relationship between the talent management and industrial psychology
(10 marks)
QUESTION FIVE (20 MARKS)
a) Discuss the methods of stress management in work place (10 marks)
b) Explain the causes of conflict in organizations (10 marks)
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