FRONT OFFICE ASSESSMENT – TEST 1
(Each question carries a ½ mark. Total marks 30)
Student’s Name: SAJAN
Batch Code: Centre: A5
Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided in/below the questions
2. Review your answers before submitting the Assignment
TIMELINE: You can take upto 2 hours to submit the Assignments
A Fill in the blanks
1. Continental Plan offers room tariff and breakfast.
2. Pallanji Pestonji started the first luxury-hotel
in Bombay (Mumbai) in 1840.
3. HRACC has been set up and it inspects and assesses the hotels for star
rating.
4. In 1903, Jamshetji Nusserwanji Tata constructed the TAJ MAHAL
Hotel in Bombay (Mumbai)
5. Self Respect is very important as it signifies respect for others and
values for other people’s time.
6. The Orchid Hotel in Mumbai, was the first Ecotel hotel in the whole of
Asia.
7. The cruise is an anchored passenger ship (which is not seaworthy) that
is operated as a deluxe hotel.
8. Housekeeper and Accounting are two main Support
Centers in a hotel.
9. Floor Limit is the credit limit given by the credit card
company to the cardholder.
10. Retention charge
is the money paid by the guest in order
to guarantee his reservation.
11. A Skipper is a guest who leaves the hotel without settling his bill.
12. Always answer a phone call within 3 rings.
13. A guest who checks in as part of a group is called a member of group
_.
14. The rack _ rate is the maximum rate charged for a room and is
featured in the tariff card.
15.A walk in guest checks-in to the hotel, but he does not have a confirmed
reservation.
B Tick the correct option
1. A tariff calculated at 75% of the Rack Rate.
Rack rate Day rate ✔️
Write the correct choice:
2.
✔️
Credit limit given to the card holder by the credit card
company. Floor Limit House Limit
Write the correct choice:
3. The number of in-house guests in a hotel at any
point of time. House Use House Count ✔️
Write the correct choice:
4.
✔️
A guest who is not given any credit facility in
the hotel. No Show No Post
Write the correct choice:
5. This Plan includes room tariff only.
Continental Plan European Plan ✔️
Write the correct choice:
6.
✔️
These are deluxe hotel properties with a
helipad facility Floatels Lotels
Write the correct choice:
7. This voucher is filled up for complimentary items to be given to the
guest.
Amenities Voucher ✔️ VPO Voucher
Write the correct choice:
8. This form is filled up by the guest on arrival
Reservation Form ✔️ Registration Form
Write the correct choice:
9.
on arrival Errand Card
Write the correct choice:
‘C’ Form ✔️
Filling up of this form is mandatory for foreigners,
10. This Master Key opens even double locked rooms.
Grand Master Key ✔️ General Master Key
Write the correct choice:
11. This person is authorized to encash foreign currency.
Outlet Cashier Front Office Cashier✔️
Write the correct choice:
12. This form of payment is not acceptable for bill
✔️
settlement. Traveller’s cheque Personal
cheque
Write the correct choice:
✔️
13. This guest has a confirmed reservation, but does not
check-in No Show Understay
Write the correct choice:
✔️
14. The number of rooms occupied in a hotel at any point
of time. Availability Occupancy
Write the correct choice:
A True/ False
1. The American Plan includes room tariff, breakfast and either lunch or
dinner. True/False
Ans False
C True/ False
1. The American Plan includes room tariff, breakfast and either lunch or
dinner. True/False
Ans False
2. Rotels are trains which have been converted into hotels. True/False
Ans. True
3. FHRAI helps the Hospitality Industry to grow, prosper and keep in pace with
the development in the International scenario. True /False
Ans. False
4. Heritage hotels must provide car parking, garage, accommodation,
rest facilities. True/ False
Ans. False
5. Room sales accounts for more than 50% of total hotel sales. True/False
Ans. True
6. A cooperative attitude is the essence of teamwork.True/False
Ans. True
7. Always establish eye contact while speaking to the guest. True/False
Ans. True
8. The Concierge looks after reservation of rooms. True/False
Ans. False
9. House Count is the number of in-house guests at any given time.
True/False
Ans. True
10.Whenever speaking on the phone, you must do it with a smile. True? False
Ans. True
11. Punctuality is not a necessary quality to have. True/False
Ans. False
12. A motel is a hotel that provides gambling facilities. True/False
Ans.False
13.Amenities Voucher is filled by Front Office for complimentary items.
True/False
Ans. True
14. ‘C’ Form must be filled for Indian nationals only. True/False
Ans. False
15.Mail and messages are handled by the Guest Relations Executive.
True/False
Ans.False
B Answer in one sentence
1. What is the meaning of Hospitality?
Ans. Hospitality means Taking care of guests and fulfilling their needs
2. What were the first organized hotels in Switzerland called?
Ans. The grand hotel Regina is the first organised hotel in Switzerland
3. What is another name for a semi-residential hotel?
Ans. Apartotels is another name of semi-residential hotel
4. On which plan do resort hotels operate?
Ans.Resort hotels operate American or American modified plans
5. What is a casino hotel?
Ans. The hotel which hotels which provides gambling facilities is known as
casino jotels
6. Define a ‘Revenue Center’?
Ans. Revenue center sell goods and services to the guest to generating
revenue for the hotel
7. Give two examples of Operating and Non-Revenue Producing
Ans.Housekeeping and accounting department
8. What is the full form of CVGR?
Ans Company value Guranteed Rate
9. Who is a Special Interest Tourist?
Ans. A guest who check into the hotel with small groupthat has a special
interest e.g. adventure tourists, doctors,travel writers etc.
10.Which type of guest is termed as FFIT?
Ans. An international guest who check in as individual and not a part of group
is called Foreign free individual traveller
10. What is House Limit?
Ans.The predermined credit limit given to the guest given by hotel,which value
guest can sign bills and settle them on checkout
12. What is ARR? How is it calculated?
Ans. ARR is Average Room Rate. It is calculated by dividing total rooms. revenue
by total number of rooms sold.
13. Name the records maintained for Left Luggage?
Ans. Left luggage register, Baggage tag. Left luggage inventory sheet, are the
records maintained for left luggage
14. List any three modes of payment accepted by hotels?
Ans. Net banking, UPI and cash
15. How is a containable fire handled?
Ans.Containable fire can be handled by fire extinguishers.
