Muhammad Shakhawat Iqbal
Contact: +966544729319
Riyadh, Saudi Arabia
[email protected] linkedin.com/in/shakhawat-iqbal
Banking Operations & Support Services
Sixteen years of cross-border professional experience across the banking industry (10 years), telecommunications,
education, and technical support A detail-oriented team player and a seasoned banker with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy. A specialist in launching new banking
services and products from concept to rollout. Extensive experience in banking operations development and
implementation.
Core Competencies
· Operations Management · Negotiation · Communication
· Project Management · Business Analysis · Core Banking System
· People Management · Team Leadership · System Analysis & design
Experience
Banque Saudi Fransi Dec 2021 - Present
Project Manager | Operations Development and Support | Corporate Operation Division
• Project Management & Operation Development
Manage assigned projects and provide oversight management of project metrices including timeline,
cost, risks, communication, and stakeholder alignment.
Number of projects: 30+
Project Area: Strategic (Core Banking, Rebranding), Internal Regulatory (SAMA, Saudi Payment, SDAIA,
SIMAH), Internal Audit, External Regulatory (VISA, SWIFT)
• Operational Processes Optimization
Discover or receive a demand for process enhancement and manage the delivery of changes required
including those regulatory changes proactively and on time.
No of change requests:20
CRQ area: Service Development, Internal Audit, Business findings, Bugs
• Management Reporting Dashboard
Provide a weekly comprehensive management dashboard stating the progression performance of the
project, risks, befit realization, and arise alerting risks with mitigation plans.
No of dashboard developed: 2, one for projects and another for service development
• Optimal Analysis and Solutions
Embrace smart solutions that are both cost-effective, reliable, and lasting results of the operation domains
alongside supporting business lines where COD involvement is required.
No of BRD developed and reviewed: 20+
• Knowledge Transfer
Develop future talents of the team to enable the resources to undertake the management of projects and
change requests independently.
No of Staff trained: 4, coordinating with six senior business project managers from Treasury, Trade
Finance, Cards development, Consumer Loans, and Customer onboarding & accounts
Skills: Business Process Improvement · Core Banking · People Management · Project Management · Business
Analysis · Vendor Management · UAT Lead.
Nayifat Finance Company (Largest NBFC in KSA) Jan 2020 – Dec 2021
Project and Business Analyst | Credit Cards Department
• Managed three credit card operations and four business development-related projects.
• Launched new credit card (Gold and Rewards card).
• Developed the MIS for sales, Tele-sales, and operations teams.
• Developed data/financial models which help the management to make a result-oriented business decision.
• Create and review the documents and data analysis required for Nayifat to be registered in IPO.
• Tackled internal and external audit findings.
• ·Worked and developed various customer campaigns which brought 1500 gold and rewards customers in
1 year.
• Trained 10+ sales and six customer care agents.
• Administrated the SMS server for credit card customers.
• Worked in all the stages of development of the customer portal.
• Administrated the customer offers page and onboarded 60+ business offers for credit card customers.
• Wrote more than ten articles related to credit cards for the business and published them on the company
website.
• Raised the business CRs and developed BRDs.
Skills: Data Analysis · Financial Analysis · Analytical Skills · Auditing · Business Analysis · Content developer
· Presentation · SAS
Arab National Bank Jun 2014 - Nov 2019
Senior Operation Specialist | Card Division
• Provided operational support for the 10000+ high-mid-low volume merchant organizations.
• Managed annual external/internal audit on Visa and Mastercard issuer-acquirer reconciliation as well as ad-
hoc audit on internal accounts used for merchant accounts reconciliation.
• Recovered an amount of 1.5M SAR debit outstanding in internal accounts.
• Discovered the bugs in the reconciliation system (BASE24) and actively monitored the fixes.
• Reconciled SADAD accounts used for utility bill payment through 4 channels used by credit card customers.
• Reconciled 336(used for debit cards) and 339(used for credit cards) proxy accounts.
• Trained more than ten young Saudi national new employees about the settlement and reconciliation
system.
• Resolved disputes related to chargeback, complex credit and refund cases, MIS, and many other fields.
Skills: Accounting · Data Analysis · Financial Analysis · Analytical Skills · Business Analysis
Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) Mar 2012 - Mar 2014
Telecom Workshop Engineer-Riyadh
• Used role-playing, simulations, team exercises, group discussions, videos, and lectures to instruct
participants in a variety of ways.
• Installed software, modified and repaired hardware, and resolved technical issues.
• Identified and solved technical issues with a variety of diagnostic tools.
• Resolved problems with malfunctioning products.
• Ensured network, system, data availability, and integrity through preventative maintenance and upgrades.
Bangladesh International School-KSA Sep 2009 - Mar 2012
HoD and System Support
• IT supports, Database System maintenance, IT services such as Windows, Office, Internet, LAN, PCs, and
Printers.
• Taught computer science in Grades 9, 10 (IGCSE, Cambridge), Grades 11, 12 (Edexcel)
Spectrum Engineering Consortium Ltd-Bangladesh Sep 2008 - May 2009
System Engineer
• Installed software, modified and repaired hardware, and resolved technical issues for multiple clients.
• Provided base-level IT support to non-technical personnel within the business.
• Managed call flow and responded to technical support needs of customers.
• Evaluated and responded to requests for technical support assistance.
• Identified and solved technical issues with a variety of diagnostic tools.
• Resolved problems with malfunctioning products.
• Followed up with clients to ensure optimal customer satisfaction.
• Answered incoming calls from residential and small business customers.
• Remained up-to-date on the latest technologies and solutions applicable to company products.
Bangladesh Army Aug 2007 - Sep 2008
Technical Manager
• Maintained a Client-Server Network
• Managed 16 Teams where each contains 1 Asst. Engineer and 16-20 operators.
• Maintenance and troubleshooting of about 150-180 Laptops (Workstations).
• Ensured the integrity of data of the voters (Over 6M)
• Estimate the resources.
• Payroll Management of the operators.
Education
University of Cambridge
Associate's degree, Information Technology Project Management
University of Chittagong
Bachelor of Science (BS), Computer Science and Engineering
Database System Management, Computer Networks, Software Design & Development
Licenses & Certifications
Digital project management-Nano Degree-Udacity-2023
Certified Business Analysis Professional (CBAP) Training – Simplilearn-2022
Project Management Professional (PMP) - Anexas Europe-2022
PMPKSA210522/152/01
Technical Support Fundamentals – Google, 2018
Credential ID: WUE3A9ZK6NCQ
The Bits and Bytes of Computer Networking – Google, 2018
Credential ID: 8EGFRTJEHGPN
Operating Systems and You: Becoming a Power User – Google, 2018
Credential ID: 5BEWR4H7J2Q7
System Administration and IT Infrastructure Services – Google, 2018
Credential ID: 9TD6796EWN9E
IT Security: Defense against the digital dark arts – Google, 2018
Credential ID: 5WVE67U4CR5S
Google IT Support Professional Certificate Specialization – Coursera, 2018
Credential ID: YBTGCCHBPZPF
Business Analyst - Automation Anywhere University, 2020
Credential ID: 14905140
Payment Card Security, Processing, and the PCI Standards – Pluralsight, 2020
Allied Engineering Specialist - Saudi Council of Engineers
Issued Jul 2020 - Expires Jul 2026
654983
Professional Certificate in Project Management Skills - Metropolitan School of
Business & Management (UK), 2020
Credential ID: 2006618
Business Writing – Coursera/ University of Colorado Boulder, 2020
Credential ID: 792ACL56EP3Q
Extra-Curricular activities
Singer • Cultural event organizer • Debater (University Champion) • Stage (Drama) Performer
Volunteer activities
Disaster and Humanitarian Relief (ANB-2015-2019) • Fund Accountant (Poet Nazrul Academy-2019 to
2022) • Saudi Red Crescent Society(2021-present)
Personal Information
Bangladeshi • Married • Proud father of a girl and boy | A responsible son and brother
