Feriafrinaldi,+Published+ +wahyuniardi Ambiente de Trabajo
Feriafrinaldi,+Published+ +wahyuniardi Ambiente de Trabajo
Case study
The Influence of Organizational Culture and Work Environment on Job Satisfaction and
Employee performance
The State Electricity Company (PLN) is a public company engaged in serving electricity in
Received: July 16, 18 Indonesia. The company is a state-owned company which has a lot of human resources both
Revised: September 3, 18 from the level of general education up to the highest level of education. The rapid development
Available online: October 30, 18 of industrialization and technological innovation makes the company must be more competitive
in facing the increasing fierce competition in the current era of globalization. This study aims
to analyze and prove the influence of organizational culture and work environment on
KEYWORDS employee performance through job satisfaction as a mediator or as an intervening variable.
The study was conducted at PT. PLN (PERSERO) Distribution West Java Area Majalaya.
AMOS 2.1, job satisfaction, organizational Data were collected using questionnaires distributed to 146 employees and analyzed using
Structural Equation Modeling (SEM) which was run by using AMOS 21.0 software. The results show that the
culture, work environment, work performance
organizational culture and work environment of PLN West Java Distribution Area Majalaya
have a positive and significant influence on job satisfaction. Furthermore, the organizational
CORRESPONDENCE
culture, work environment, and job satisfaction of PLN employees have a positive influence
on employee performance.
Phone: +62 (022) 2019435
Email: [email protected]
coordination of human resources in order to establish a synergistic performance. The decline in the performance of PLN Area Majalaya employees
relationship between the company and its employees [5,6]. can be seen from the decreasing absence compared to the previous period. The
decline can be seen from the absence data from May to October 2016 which only
reached 73%. The decline in employee performance can be caused by the
The State Electricity Company (PLN) is a public company in inconsistency received by employees which causes dissatisfaction.
employee performance. The work environment in a company is Anas [22] has proven that good working environment conditions
very important for management to pay attention to [11], even have an impact on high job satisfaction.
though the production process is not carried out in that work employee.
environment. An adequate work environment for employees can H2: Work environment influences job satisfaction
improve performance, conversely an inadequate environment
Organizational Culture on Employee Performance
can reduce employee performance and ultimately reduce
employee work motivation [12,13]. The work environment is all Organizational culture implemented by the company can be a
the tools and materials faced, the surrounding environment trigger for employees to improve their work performance. These
where a person works, his work methods, and his work beliefs, norms, and values become a guide for human resources
arrangements both as individuals and as a group [10,15]. in carrying out their performance in the organization [23].
Research by Tintami et al. [24] and Setyo [25] has proven that
organizational culture has a positive and significant effect on
Based on this phenomenon, the author took the research theme employee performance. This means that if organizational culture
regarding organizational culture and work environment on improves, employee performance will also improve, and vice
employee performance through job satisfaction in the company. versa. This is also reinforced by Tintami et al. [24] that "Corporate
This study examines the influence of organizational culture and culture is not just written regulations, operational bases, or work
work environment on job satisfaction and its impact on employee systems that become the company's holy book. More than that,
performance at PT. PLN (PERSERO) West Java distribution corporate culture is the "spirit d'corp" of the company's soul,
Majalaya Area. which inspires daily life and all activities in your company. The
importance of corporate culture as the basis for company
METHOD performance in order to be able to develop and compete in the
long term is highly emphasized."
Hypothesis
Organizational Culture on Job Satisfaction H3: Organizational Culture Influences Employee Performance
A good organizational culture can have an impact on the sense Work Environment on Employee Performance
of satisfaction with what employees have done.
Giving gifts or bonuses to employees who excel is one form of The work environment is everything that is around the workers
organizational culture. Job satisfaction is the level of individual and that can influence them in carrying out the tasks they carry
satisfaction that they receive appropriate rewards from various out or are responsible for. The work environment greatly
aspects of the work situation of the organization where they work influences performance. A good work environment will create
[16]. This is also reinforced by Robbins in Wibowo [17] that job ease in carrying out workers' tasks [26,27]. Research
satisfaction is a general attitude towards one's work, which shows
the difference between the amount of rewards received by Sugiyarti [28] found that the work environment around employees
workers and the amount they believe they should receive. This really needs to be maintained by the institution, because it is one
shows that the organizational culture in a company can have an way that can be taken to ensure that employees can carry out
impact on employee job satisfaction. their duties without experiencing disruption. Attention to the
physical condition of the employee's work environment means
reducing boredom in working so that employees can carry out
H1: Organizational Culture has an effect on Job Satisfaction their duties optimally, are satisfied in working, thus increasing
employee performance.
Work Environment on Job Satisfaction
H4: Work Environment Influences Employee Performance
The work environment will more or less affect the physical or
psychological condition of employees. Therefore, it is very Relationship between Job Satisfaction and Employee Performance
important for management to create a work environment that can
make its employees work optimally. An ergonomic work An employee's performance can be improved through the
environment, as an applied science that studies things related to employee's side or individually. This is in accordance with what
the level of comfort, efficiency and safety in designing a Sedarmayanti mentioned in Kadir et al. [29]
workplace, needs to be provided in order to satisfy the physical that performance is influenced by 3 (three) factors, namely
and psychological needs of employees in the company [18,19]. organization, individual, and social. Job satisfaction in the
workplace can be input, with the assumption that job satisfaction
is a condition that will show certain characteristics in a person's
Of course, job satisfaction does not come by itself, besides the performance. Job satisfaction can provide certain characteristics
willingness and effort of employees, there are several factors in individual performance which ultimately has an impact on
that can influence it. One of the factors that can influence job increasing work productivity [30].
satisfaction and enthusiasm in carrying out tasks is the condition
work environment. Although this factor is important and has a big Research by Setyo [25] and Susanty and Baskoro [31]
influence, many companies pay little attention to this factor [20]. proves that job satisfaction has a significant influence on
Hadinata's research [21] and employee performance. This illustrates
that the higher the employee's job satisfaction, the higher the employee's for both exogenous and endogenous variables. The model in the study after
performance. being given a constraint can be seen in Figure 3.
H5: Job Satisfaction has an effect on Employee Performance
Culture
Organization (X1) H3
H1
Performance
Satisfaction
H5 Employee
Work (Y)
(Z)
H2
Environment H4
Organization (X2)
Data collection
This research was conducted at PT. PLN (PERSERO) West Java Distribution
Majalaya Area. Data were collected from the results of filling out questionnaires
to 146 employee respondents. The questionnaire consisted of 24 questions
representing the research variables.
Data processing
Model Specifications
In the case study raised, the author uses a uni-dimensional construct, where
Figure 2. Path Diagram
the construct is formed directly from the manifest variable with the direction of
the indicator in the form of reflexive. In data processing based on field data,
the author obtained the results of data processing in Figure 2.
has a unique value, then the model will not be identified (unidentified) by the
AMOS program, so the model cannot be estimated. The identification problem
is an initial problem that must be overcome so that the research method can
be determined.
The determination of the additional fixed parameter value is carried out so that
the calculation of the degree of freedom becomes zero by providing a constraint
on the model with a positive value smaller than 0.01 or 0.05. This study uses
a method of providing constraints on the model by adding 0.05 for each loading
factor on the indicator used, both
When processing data, the data is considered unique so that it The processing of research data shows that the value of
can be identified, so there is no description XX=Default Model multivariate CR kurtosis is 5.843 as seen in Table 3. This value
and the color mark on AMOS will be operable. The results of data exceeds the provisions or limit value used in the study, namely
processing from the field show no covariance and variants that 2.8.
still have unidentified information. This can be seen from the
results of data processing which show the numbers of field data The conclusion that can be drawn from the data processing is that
that have been processed both in Table 1 and in Table 2. Based the data used in the study if univariate is normally distributed, but
on these results, if multivariate the research data is not normally distributed. This
then the research model has become unique so that it can be can be caused by the data used in the study being lacking.
identified based on estimated data from the field and further
analysis can also be carried out.
to test whether the data is normally distributed or not in the study. e9 <--> BO 4.151 -.611
e10 <--> e9 13,888 -.099
The assessment used to determine or as a basis for decisions or
e11 <--> LK 6.149 .501
cut offs generally uses the values of skew and kurtosis ranging
e11 <--> BO 16,677 1.139
from 1.0–1.5. Another way can also be done by using the value e11 <--> e10 16,486 -.100
of CR (critical ratio) with the assumption that the value of the e12 <--> BO 7,466 .926
processing results does not exceed 2.58. The results of data e12 <--> e10 15,691 .119
processing in the study are in Table 1. e12 <--> e11 6.958 -.071
e13 <--> e10 5,532 -.067
e13 <--> e11 5.015 .058
e13 <--> e12 11,083 -.105
Table 1. Regression Weights
e14 <--> BO 9.907 .985
Estimate SECR P Label
e14 <--> e12 8.141 .087
KuK <--- BO .985 .086 11,447 *** par_1
e14 <--> e13 7.132 -.078
KuK <--- LK .702 .152 4.606 *** par_4
e15 <--> e11 8,040 .069
KiK <--- KuK .148 .051 2,931 .003 par_2
e15 <--> e14 4.806 -.060
KiK <--- BO .671 .096 7.010 *** par_3
*** e16 <--> BO 5,599 .741
KiK <--- LK .802 .182 4.418 par_5
e16 <--> e17 4.356 -.047
X8 <--- BO .050
e16 <--> e10 4.575 .059
X7 <--- BO .050
e16 <--> e12 6,872 .080
X6 <--- BO .050
e16 <--> e14 4.036 .056
X5 <--- BO .050
e18 <--> e9 5.443 -.050
X4 <--- BO .050
e20 <--> e9 4,771 -.053
X3 <--- BO .050
e20 <--> e23 6,637 .057
X2 <--- BO .050
e1 <--> e25 4.929 -.387
X1 <--- BO .050
e1 <--> e14 4.409 .068
Y4 <--- KuK .050
e1 <--> e18 5.191 -.059
Y3 <--- KuK .050
e2 <--> LK 5,673 .501
Y2 <--- KuK .050
e2 <--> e17 4.945 .046
Y1 <--- KuK .050
e3 <--> e16 5,949 .069
Z1 <--- KiK .050
e3 <--> e1 11,761 .112
Z2 <--- KiK .050
e4 <--> LK 14,665 .979
Z3 <--- KiK .050
e4 <--> BO 6,515 .902
X16 <--- LK .050
e4 <--> e11 6,721 .073
X15 <--- LK .050
e4 <--> e14 4.264 -.065
X14 <--- LK .050
e4 <--> e15 4.145 .063
X13 <--- LK .050
e4 <--> e24 4.378 .053
X12 <--- LK .050
e4 <--> e3 7,627 -.088
X11 <--- LK .050
e5 <--> e9 5,513 -.051
X10 <--- LK .050
e5 <--> e14 5,785 .054
X9 <--- LK .050
e5 <--> e3 10,906 .075
X17 <--- LK .050
e5 <--> e4 7,707 -.070
e6 <--> LK 6.255 .553
Univariate testing can use the output values of CR and skew. The skew value
e6 <--> e9 6.304 .066
is below one overall while the kurtosis value is only one that has a value
e6 <--> e4 7,260 .083
exceeding one, namely 1.448 which is found in the x10 indicator. The skew e6 <--> e5 4.210 -.045
and kurtosis values also generally have values below 1.5. Multivariate testing e7 <--> e15 4.058 .051
can use the output value of the multivariate CR Results of e7 <--> e3 10,794 .086
e8 <--> BO 4,748 -.585
e8 <--> e7 10,595 -.072
Assessing the Overall Fit Model (Goodness of fit model) suggests that the PNFI value> 0.5 is quite fit. The PCFI value of 0.656
1) Absolute Fit Measure indicates that the model used in the study has a good parsimony fit .
Table 5 shows that the probability value is 0.000 with Cmin of 565.686, The conclusion of the parsimony fit analysis can be said that the
so it can be said that the model is not fit. This is due to the chi-square model in the study is quite good because it has a fairly fit model.
value.
very conservative and depends on the large number of samples so
that it has an impact on the type II model error or rejects the correct
model so that researchers use other alternatives. The value of Cmin/ Table 8. Parsimonial Fit Measure
df of 2.119 is smaller than 3 and this can be said to be fit because Model PNFI PCFI RATIO
according to Cermines and Mclver in Latan [32] said that if the value Default model .967 .513 .656
of Cmin/df ÿ 3 and ÿ 2 then the model can be accepted. Saturated model .000 .000 .000
Default each have a significant influence on job satisfaction (KuK) because the
33 565,686 267 .000 2.119
model probability value (P) is 0.000. Organizational culture (BO), work environment
Saturated (LK), and job satisfaction (KuK) each have a significant influence on job
300 .000 0 satisfaction (KuK) because the probability value (P) is below 5%. Figure 4
model
shows the problem-solving steps used in this study.
Independence
24 1204.841 276 .000 4.365
model
said to be quite good so that it can be continued with further analysis. KiK ÿ KuK .148 .051 2.931 .003 par_2
KiK ÿ BO .671 .096 7.010 ***
par_3
KiK ÿ LK .802 .182 4.418 ***
par_5
RESULTS AND DISCUSSION alternative (Ha) which states that organizational culture has a significant
influence on employee performance through job satisfaction as an
Coefficient of Determination (R2 ) intervening variable at PLN West Java Distribution Majalaya Area.
The Influence of Organizational Culture on Performance and job satisfaction have a value of 0. Employee performance will increase
or improve by 0.802 units if work environment is increased by one unit and
Employee
organizational culture and job satisfaction have a value of 0. Employee
In the data processing that has been done, it shows that organizational performance will increase or improve by 0.148 units if organizational culture
culture has a direct influence on employee performance positively with a is increased by one unit and organizational culture and work environment
standardized coefficient value of 0.895 and a p value of 0.000. have a value of 0.
Organizational culture also has an indirect influence, namely through job
satisfaction with a standardized coefficient value of 0.545. The hypothesis
taken in the study is the hypothesis
Suboptimal Variables 2. Organizational culture and work environment have a direct and
positive influence on employee performance.
Job satisfaction
Based on the results of the data calculation produced from the 3. Job satisfaction of PLN West Java Distribution employees in the
supervision assessment, a weight of 531 was obtained with a percentage Majalaya Area has a positive and significant influence on employee
25.05%, promotion opportunities 528 with a percentage of 24.95%, and 4. Organizational culture, work environment, and job satisfaction of PLN
relationships with co-workers received a weight of 527 with a percentage of 25.09%. West Java Distribution employees in the Majalaya Area have a
24.91%. The results indicate that PLN Area Majalaya employees have positive influence on employee performance.
not felt good job satisfaction while working at PLN Area Majalaya.
However, the employees did not feel job dissatisfaction while working at BIBLIOGRAPHY
PLN Area Majalaya.
[1] RD Nasution, "Effect of the Development of Communication
Information Technology on Local Cultural Existence," J. Peelit.
Commun. and Public Opinion, vol. 21, no. 1, pp. 30–42, 2017.
This can be seen from the results of data calculations stating that job
satisfaction is included in the "moderate" category. This category can be
[2] M. Machmud, “Technological developments in the media industry,”
interpreted that PLN Area Majalaya employees do not feel good and
Tech. Ind., vol. 12, no. 1, pp. 57–64, 2011.
also do not feel bad when viewed from the results of indicators that
[3] Pribadiyono, “Application of Productivity Measurement System in
support employee job satisfaction. The relationship with coworkers here
Relation to Wages,” J. Tech. Ind. Vol. 8, No. 2, December 2006
gets the lowest weight among other indicators. This is what the company
114-121, vol. 8, no. 2, pp. 114–121, 2006.
must pay attention to, because if the relationship with coworkers is
[4] I. Sukoco and D. Prameswari, "Human Capital Approach to Increasing
lacking, then job satisfaction will be difficult to achieve a high weight.
Productivity of Human Resources Management," J. AdBispreneur,
vol. 2, no. 1, pp. 93–104, 2017, https://doi.org/10.24198/
adbispreneur.v2i1.12921.
Job satisfaction is closely related to comfort in working and relationships [5] EA Limawandoyo and A. Simanjuntak, “Management and
with coworkers are also closely related to comfort in working. If all are Development of Human Resources at PT.
met, then positive job satisfaction will be obtained. Petra Business, vol . 1, no. 2, p. 12, 2013.
[15] C. Usman, DM Liando, and W. Rumawas, “The Influence of Internal and Motivation and Career Development on the Performance of Editorial
External Organizational Environment on Employee Performance Staff of PT. Riau Pos Intermedia Pekanbaru,” J.
(Study of Employees at the Manado VIII Regional Airport Authority Econ., vol. 22, no. 1, pp. 138–150, 2014.
Office) By,” J. Ilmu Sos. [30] M. Indrasari, Job Satisfaction and Employee Performance, I.
Resource Management. Development., vol. 1, no. 1, pp. 19–33, 2015. English: Oxford University Press, 2017.
[31] A. Susanty and SW Baskoro, “On Employee Performance (Case Study
[16] MR Firdaus, “Relationship between Organizational Communication and .
at PT Pln (Persero) APD Semarang),” Jati UNDIP, vol. 7, no. 2, pp.
the DPRD of East Kalimantan Province,” E-Jurnal Ilmu Komun., vol. 2,
77–84, 2012.
no. 4, pp. 199–208, 2014.
[32] H. Latan, Structural Equation Model: Theory and Implementation Amos 21.0,
[17] HA Wibowo, “Moderation of Switching Costs on the Effect of Service 1st ed. Bandung: CV. Alfabeta, 2013.
Quality on Customer Satisfaction and Customer Satisfaction on
Customer Loyalty,” MIX, vol. IV, no. 3, pp. 363–380, 2014.
[22] K. Anas, “The Influence of Compensation and Work Environment on Parameter Change : Parameter Change
Employee Job Satisfaction at PT. Karya Mitra Muda,” J. Manaj., vol. 2, Ha : Alternative Hypothesis
no. 1, pp. 1–11, 2013. CR : Construct Reliability
[23] SA Wibowo, “The Influence of Organizational Culture, Job Satisfaction NPAR : NonParametric
and Leadership Style on Employee Performance (Study at PT. DF : Degree of Freedom
Transmarine Anugrah Expressindo) on Employee Performance,” 2012. Cmin : Chi-square
Cmin/df : The minimum sample discrepancy
[24] L. Tintami, A. Pradhanawati, and HSN, “The Influence of Organizational function/degree of freedom
Culture and Transformational Leadership Style on Employee
RMSEA : Root Mean Square Error of Approximation
Performance through Work Discipline on Daily Employees of SKT
LO 90 : Lower Limit of 90% Confidence
Megawon II PT. Djarum Kudus,” Diponegoro J. Soc. Polit., vol. 2, no.
HO 90 : Upper Limit of 90% Confidence
2, pp. 1–8, 2012.
PCLOSE : Probability of Close Fit
IFM : Incremental Fit Measure
[25] PD Setyo, “The Influence of Organizational Culture, Work Discipline and
IFI : Incremental Fit Index
Job Satisfaction on the Performance of BPJS Kesehatan Employees
at the Kediri Branch Office,” Kediri, 2015. TLI : Tucker Lewis Index
CFI : Comparative Fit Index
[26] NL Ningrum, A. Prasetya, and MF Riza, “The Influence of Work
Environment on Employee Performance (Study on Auto 2000 Sukun NFI : Normed Fit Index
Malang Employees),” J. Adm. Business, vol. 11, no. 1, pp. 1–9, 2014. RFI : Relative Fit Index
PFM : Parsimonial Fit Measure
[27] CN Hidayat, “The Influence of Work Environment and Work Motivation PNFI : Parsimonial Normal Fit Index
on Employee Performance at PT. Keramik Diamond Industries Office,” PCFI : Parsimonious Comparative of Fit Index
Agora, vol. 3, no. 2, pp. 78–83, 2015.
PRATIO : Parsimony Ratio
[28] G. Sugiyarti, “The Influence of Work Environment, Organizational Culture ÿ : Epsilon (standardized residual)
and Compensation on Job Satisfaction to Improve Employee
Performance (Study at the Faculty of Economics, University of August
17, 1945 Semarang),” Serat Acitya, vol. 1, no. 2, pp. 73–83, 2012.